Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving to work at 6:15 am and I was stopped at a traffic light with no other cars around me. I heard a light pop sound and realized my front windshield had a huge (approximately 13” ) crack in it.
Corrective Action:
I was driving to work at 6:15 am and I was stopped at a traffic light with no other cars around me. I heard a light pop sound and realized my front windshield had a huge (approximately 13” ) crack in it.
Additional Notes:
I was driving to work at 6:15 am and I was stopped at a traffic light with no other cars around me. I heard a light pop sound and realized my front windshield had a huge (approximately 13” ) crack in it.
Mfg Campaign: 11425463
Recall Date: Jul 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield Crack
Corrective Action:
Windshield Crack
Additional Notes:
Windshield Crack
Mfg Campaign: 11425110
Recall Date: Jul 16, 2021
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Corrective Action:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Additional Notes:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Mfg Campaign: 11425150
Recall Date: Jul 16, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Corrective Action:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Additional Notes:
The contact owned a 2019 Subaru Forester. The contact stated while her mother was driving at 25 mph, the engine revved and the vehicle independently accelerated to 50 mph. The contact attempted to stop the vehicle by depressing the brake pedal but the vehicle continued to the accelerator. As a result, the driver went off the road, through a field, crashed into a few tree stumps, and a playground fence. The air bags failed to deploy. A police report was filed. The contact sustained a sore neck and a couple of bruises but did not require medical attention. The vehicle was not drivable and was towed to a collision center. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 13,099.
Mfg Campaign: 11425150
Recall Date: Jul 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dome light left on overnight. Battery was completely drained, not even the doors would unlock. Called a jumpstart service, they could not jumpstart it without getting thicker jumper cables. Store-bought cheap jumper cables would not work. Second jumpstart service worked, I left it running for 1hr before cutting engine and parking for the night. The next morning, battery was dead again. Called tow, took it to dealership, they replaced the battery. One month later, dome light was left on again, battery was completely dead again. Once again, store-bought jumper cables would not work. Jumpstart service came with thicker cables and got it started again. Dome light has not been left on since then.
Corrective Action:
Dome light left on overnight. Battery was completely drained, not even the doors would unlock. Called a jumpstart service, they could not jumpstart it without getting thicker jumper cables. Store-bought cheap jumper cables would not work. Second jumpstart service worked, I left it running for 1hr before cutting engine and parking for the night. The next morning, battery was dead again. Called tow, took it to dealership, they replaced the battery. One month later, dome light was left on again, battery was completely dead again. Once again, store-bought jumper cables would not work. Jumpstart service came with thicker cables and got it started again. Dome light has not been left on since then.
Additional Notes:
Dome light left on overnight. Battery was completely drained, not even the doors would unlock. Called a jumpstart service, they could not jumpstart it without getting thicker jumper cables. Store-bought cheap jumper cables would not work. Second jumpstart service worked, I left it running for 1hr before cutting engine and parking for the night. The next morning, battery was dead again. Called tow, took it to dealership, they replaced the battery. One month later, dome light was left on again, battery was completely dead again. Once again, store-bought jumper cables would not work. Jumpstart service came with thicker cables and got it started again. Dome light has not been left on since then.
Mfg Campaign: 11424568
Recall Date: Jul 13, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While my Subaru forester 2019 was in a parked location, the window spontaneously shattered on upper corner of the passenger side. At the time, the car had less than 15,000 miles on it.
Corrective Action:
While my Subaru forester 2019 was in a parked location, the window spontaneously shattered on upper corner of the passenger side. At the time, the car had less than 15,000 miles on it.
Additional Notes:
While my Subaru forester 2019 was in a parked location, the window spontaneously shattered on upper corner of the passenger side. At the time, the car had less than 15,000 miles on it.
Mfg Campaign: 11424482
Recall Date: Jul 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Our car was parked in our driveway, off-street. Went to drive on Sunday July 11th, around noon, and noticed a large crack in the windshield where there WAS NONE the day before (last driving occurrence). There were NO signs of impact, no vandalism (security cameras didn't pick up anyone). No hail in the weather report for the night. The crack seems consistent with other reports of cracks originating at the base of the windshield. It is about 2ft. in length, starts roughly at the base of the passenger side and goes up about 4 inches and towards the driver's side the rest of the way.
Corrective Action:
Our car was parked in our driveway, off-street. Went to drive on Sunday July 11th, around noon, and noticed a large crack in the windshield where there WAS NONE the day before (last driving occurrence). There were NO signs of impact, no vandalism (security cameras didn't pick up anyone). No hail in the weather report for the night. The crack seems consistent with other reports of cracks originating at the base of the windshield. It is about 2ft. in length, starts roughly at the base of the passenger side and goes up about 4 inches and towards the driver's side the rest of the way.
Additional Notes:
Our car was parked in our driveway, off-street. Went to drive on Sunday July 11th, around noon, and noticed a large crack in the windshield where there WAS NONE the day before (last driving occurrence). There were NO signs of impact, no vandalism (security cameras didn't pick up anyone). No hail in the weather report for the night. The crack seems consistent with other reports of cracks originating at the base of the windshield. It is about 2ft. in length, starts roughly at the base of the passenger side and goes up about 4 inches and towards the driver's side the rest of the way.
Mfg Campaign: 11424291
Recall Date: Jul 11, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on an expressway I heard what sounded like a tiny piece of gravel hitting my windshield. I did not see anything hit. Next thing I saw was a crack spreading across the driver side just above my line of vision. Within two or three minutes it was a foot and a half long. I’m not sure anything hit my windshield or not. There were no other cars in my immediate vicinity and no construction debris. The road was clear. Very puzzling
Corrective Action:
While driving on an expressway I heard what sounded like a tiny piece of gravel hitting my windshield. I did not see anything hit. Next thing I saw was a crack spreading across the driver side just above my line of vision. Within two or three minutes it was a foot and a half long. I’m not sure anything hit my windshield or not. There were no other cars in my immediate vicinity and no construction debris. The road was clear. Very puzzling
Additional Notes:
While driving on an expressway I heard what sounded like a tiny piece of gravel hitting my windshield. I did not see anything hit. Next thing I saw was a crack spreading across the driver side just above my line of vision. Within two or three minutes it was a foot and a half long. I’m not sure anything hit my windshield or not. There were no other cars in my immediate vicinity and no construction debris. The road was clear. Very puzzling
Mfg Campaign: 11424199
Recall Date: Jul 10, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has repeatedly chipped from minimal road debris prompting numerous repairs.
Corrective Action:
The windshield has repeatedly chipped from minimal road debris prompting numerous repairs.
Additional Notes:
The windshield has repeatedly chipped from minimal road debris prompting numerous repairs.
Mfg Campaign: 11423831
Recall Date: Jul 7, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield spontaneously cracked originating from the passenger side to the middle while driving out of a parking lot. Nothing struck the windshield and there was no previous damage.
Corrective Action:
The windshield spontaneously cracked originating from the passenger side to the middle while driving out of a parking lot. Nothing struck the windshield and there was no previous damage.
Additional Notes:
The windshield spontaneously cracked originating from the passenger side to the middle while driving out of a parking lot. Nothing struck the windshield and there was no previous damage.
Mfg Campaign: 11423676
Recall Date: Jul 6, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear window spontaneously shattered while driving. Nothing struck the window and there was no previous damage.
Corrective Action:
Rear window spontaneously shattered while driving. Nothing struck the window and there was no previous damage.
Additional Notes:
Rear window spontaneously shattered while driving. Nothing struck the window and there was no previous damage.
Mfg Campaign: 11423679
Recall Date: Jul 6, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving down the road, with no other cars around, out of nowhere the windshield developed a huge crack starting at the base of the windshield in the middle and traveled upward and across the middle in front of the driver’s line of site obstructing the view. It was very startling. After researching the issue, I discovered it is a known issue and there is a class action lawsuit for this issue. Subaru refuses to acknowledge the issue. 06/21/2019
Corrective Action:
While driving down the road, with no other cars around, out of nowhere the windshield developed a huge crack starting at the base of the windshield in the middle and traveled upward and across the middle in front of the driver’s line of site obstructing the view. It was very startling. After researching the issue, I discovered it is a known issue and there is a class action lawsuit for this issue. Subaru refuses to acknowledge the issue. 06/21/2019
Additional Notes:
While driving down the road, with no other cars around, out of nowhere the windshield developed a huge crack starting at the base of the windshield in the middle and traveled upward and across the middle in front of the driver’s line of site obstructing the view. It was very startling. After researching the issue, I discovered it is a known issue and there is a class action lawsuit for this issue. Subaru refuses to acknowledge the issue. 06/21/2019
Mfg Campaign: 11422593
Recall Date: Jun 28, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
For the second time in 3 years have large crack in windshield. No known reason for Crack and it is quickly moving across entire windshield.
Corrective Action:
For the second time in 3 years have large crack in windshield. No known reason for Crack and it is quickly moving across entire windshield.
Additional Notes:
For the second time in 3 years have large crack in windshield. No known reason for Crack and it is quickly moving across entire windshield.
Mfg Campaign: 11422508
Recall Date: Jun 27, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
With about 14,800 miles on my 2019 Subaru Forrester the windshield cracked. I took the Vehicle to Brilliance Subaru, 1500 North Randall Road, Elgin, IL 60123, 224-281-4300 and was told that the crack wasn't covered under my warranty. I know this damage was not caused by any flying debris as the crack started on the bottom of the windshield and there is no chip in the windshield. I have read that many other owners have faced the same situation, as Subaru installed faulty windshields. This should be covered under warranty and the installation and recalibration should be Subaru's expense not the owner of the vehicle.
Corrective Action:
With about 14,800 miles on my 2019 Subaru Forrester the windshield cracked. I took the Vehicle to Brilliance Subaru, 1500 North Randall Road, Elgin, IL 60123, 224-281-4300 and was told that the crack wasn't covered under my warranty. I know this damage was not caused by any flying debris as the crack started on the bottom of the windshield and there is no chip in the windshield. I have read that many other owners have faced the same situation, as Subaru installed faulty windshields. This should be covered under warranty and the installation and recalibration should be Subaru's expense not the owner of the vehicle.
Additional Notes:
With about 14,800 miles on my 2019 Subaru Forrester the windshield cracked. I took the Vehicle to Brilliance Subaru, 1500 North Randall Road, Elgin, IL 60123, 224-281-4300 and was told that the crack wasn't covered under my warranty. I know this damage was not caused by any flying debris as the crack started on the bottom of the windshield and there is no chip in the windshield. I have read that many other owners have faced the same situation, as Subaru installed faulty windshields. This should be covered under warranty and the installation and recalibration should be Subaru's expense not the owner of the vehicle.
Mfg Campaign: 11422283
Recall Date: Jun 25, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked for no reason lower passenger side
Corrective Action:
Windshield cracked for no reason lower passenger side
Additional Notes:
Windshield cracked for no reason lower passenger side
Mfg Campaign: 11422354
Recall Date: Jun 25, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When I went to get in Forrester in the morning, the windshield has crack. Running from base of drivers side across to passenger side. It was not there night before Because it goes through drives side, it impairs drivers view of road
Corrective Action:
When I went to get in Forrester in the morning, the windshield has crack. Running from base of drivers side across to passenger side. It was not there night before Because it goes through drives side, it impairs drivers view of road
Additional Notes:
When I went to get in Forrester in the morning, the windshield has crack. Running from base of drivers side across to passenger side. It was not there night before Because it goes through drives side, it impairs drivers view of road
Mfg Campaign: 11421982
Recall Date: Jun 23, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield with at least 2-ft long cracked line on my 2019 Subaru Forester. Line appeared instantly after something (perhaps a small rock/pebble) hit the windshield. The cracked line is within the sight of vision of the driver. Getting multiple glares from the cracked line when sun light hits it on certain angles. Thus, making driving uneasy during sunny days. Incident happened on 6/18/21 while driving on I-5 southbound in Oregon. I contacted a Safelite Auto Glass shop and was told that the whole windshield needs to be replaced. I made appointment with Safelite to have the windshield replaced when I return back home in Washington state in early July 2021.
Corrective Action:
Windshield with at least 2-ft long cracked line on my 2019 Subaru Forester. Line appeared instantly after something (perhaps a small rock/pebble) hit the windshield. The cracked line is within the sight of vision of the driver. Getting multiple glares from the cracked line when sun light hits it on certain angles. Thus, making driving uneasy during sunny days. Incident happened on 6/18/21 while driving on I-5 southbound in Oregon. I contacted a Safelite Auto Glass shop and was told that the whole windshield needs to be replaced. I made appointment with Safelite to have the windshield replaced when I return back home in Washington state in early July 2021.
Additional Notes:
Windshield with at least 2-ft long cracked line on my 2019 Subaru Forester. Line appeared instantly after something (perhaps a small rock/pebble) hit the windshield. The cracked line is within the sight of vision of the driver. Getting multiple glares from the cracked line when sun light hits it on certain angles. Thus, making driving uneasy during sunny days. Incident happened on 6/18/21 while driving on I-5 southbound in Oregon. I contacted a Safelite Auto Glass shop and was told that the whole windshield needs to be replaced. I made appointment with Safelite to have the windshield replaced when I return back home in Washington state in early July 2021.
Mfg Campaign: 11421910
Recall Date: Jun 22, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I’ve owned the vehicle for 21 months and have fewer than 24,000 miles on the car. During this time, I’ve sustained 2 windshield chips (both were promptly repaired), and now 1 windshield crack. This seems unusual and excessive.
Corrective Action:
I’ve owned the vehicle for 21 months and have fewer than 24,000 miles on the car. During this time, I’ve sustained 2 windshield chips (both were promptly repaired), and now 1 windshield crack. This seems unusual and excessive.
Additional Notes:
I’ve owned the vehicle for 21 months and have fewer than 24,000 miles on the car. During this time, I’ve sustained 2 windshield chips (both were promptly repaired), and now 1 windshield crack. This seems unusual and excessive.
Mfg Campaign: 11421731
Recall Date: Jun 21, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We bought our Subaru Forester after researching the cars with the best safety features. The car feels unsafe because of 2 problems: Engine hesitation and sudden acceleration. We have barely avoided an incident on two occasions in a parking lot. We were braking for a car heading toward us when our car lurched ahead coming close to hitting an approaching car. Another time we were braking for a stop sign and the car accelerated into moving traffic. We have not reported it to our dealer hoping it was a fluke. We are going to bring it to the dealer because it's obvious that there is something dangerously wrong with our car. I can't report dates - it happens each time we drive with no warning - no lights. Suddenly the engine hesitates acting like it has run out of gas or it lurches ahead, accelerating on its own.
Corrective Action:
We bought our Subaru Forester after researching the cars with the best safety features. The car feels unsafe because of 2 problems: Engine hesitation and sudden acceleration. We have barely avoided an incident on two occasions in a parking lot. We were braking for a car heading toward us when our car lurched ahead coming close to hitting an approaching car. Another time we were braking for a stop sign and the car accelerated into moving traffic. We have not reported it to our dealer hoping it was a fluke. We are going to bring it to the dealer because it's obvious that there is something dangerously wrong with our car. I can't report dates - it happens each time we drive with no warning - no lights. Suddenly the engine hesitates acting like it has run out of gas or it lurches ahead, accelerating on its own.
Additional Notes:
We bought our Subaru Forester after researching the cars with the best safety features. The car feels unsafe because of 2 problems: Engine hesitation and sudden acceleration. We have barely avoided an incident on two occasions in a parking lot. We were braking for a car heading toward us when our car lurched ahead coming close to hitting an approaching car. Another time we were braking for a stop sign and the car accelerated into moving traffic. We have not reported it to our dealer hoping it was a fluke. We are going to bring it to the dealer because it's obvious that there is something dangerously wrong with our car. I can't report dates - it happens each time we drive with no warning - no lights. Suddenly the engine hesitates acting like it has run out of gas or it lurches ahead, accelerating on its own.
Mfg Campaign: 11421365
Recall Date: Jun 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving vehicle down the road with no vehicles in front and the windshield cracked for no apparent reason. Cracked in the lower left corner and then grew to about 18” spreading to the right and through the drivers sight line.
Corrective Action:
Driving vehicle down the road with no vehicles in front and the windshield cracked for no apparent reason. Cracked in the lower left corner and then grew to about 18” spreading to the right and through the drivers sight line.
Additional Notes:
Driving vehicle down the road with no vehicles in front and the windshield cracked for no apparent reason. Cracked in the lower left corner and then grew to about 18” spreading to the right and through the drivers sight line.
Mfg Campaign: 11421397
Recall Date: Jun 18, 2021
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