Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2019 SUBARU FORESTER DEVELOPED MULTIPLE CHIPS ON WINDSHIELD IN JUST 7 MONTHS (4500 MILES). DEALER TOLD ME THAT IT WAS DUE TO BAD ROADS/SALT ON THE ROAD. BUT I AM DRIVING MY OTHER VEHICLE (TOYOTA) ON THE SAME ROADS FOR PAST 5 YEARS, AND NOT A SINGLE CHIP/CRACK ON IT! THE PROBLEM IS DEFINITELY POOR QUALITY OF WINDSHIELD ON 2019 SUBARU FORESTER.
Corrective Action:
MY 2019 SUBARU FORESTER DEVELOPED MULTIPLE CHIPS ON WINDSHIELD IN JUST 7 MONTHS (4500 MILES). DEALER TOLD ME THAT IT WAS DUE TO BAD ROADS/SALT ON THE ROAD. BUT I AM DRIVING MY OTHER VEHICLE (TOYOTA) ON THE SAME ROADS FOR PAST 5 YEARS, AND NOT A SINGLE CHIP/CRACK ON IT! THE PROBLEM IS DEFINITELY POOR QUALITY OF WINDSHIELD ON 2019 SUBARU FORESTER.
Additional Notes:
MY 2019 SUBARU FORESTER DEVELOPED MULTIPLE CHIPS ON WINDSHIELD IN JUST 7 MONTHS (4500 MILES). DEALER TOLD ME THAT IT WAS DUE TO BAD ROADS/SALT ON THE ROAD. BUT I AM DRIVING MY OTHER VEHICLE (TOYOTA) ON THE SAME ROADS FOR PAST 5 YEARS, AND NOT A SINGLE CHIP/CRACK ON IT! THE PROBLEM IS DEFINITELY POOR QUALITY OF WINDSHIELD ON 2019 SUBARU FORESTER.
Mfg Campaign: 11311754
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL DIVOT IN THE LOWER LEFT SIDE CORNER OF THE FRONT WINDSHIELD EXPANDED TO 13 INCH CRACK WHILE THE VEHICLE WAS STATIONARY.
Corrective Action:
SMALL DIVOT IN THE LOWER LEFT SIDE CORNER OF THE FRONT WINDSHIELD EXPANDED TO 13 INCH CRACK WHILE THE VEHICLE WAS STATIONARY.
Additional Notes:
SMALL DIVOT IN THE LOWER LEFT SIDE CORNER OF THE FRONT WINDSHIELD EXPANDED TO 13 INCH CRACK WHILE THE VEHICLE WAS STATIONARY.
Mfg Campaign: 11311308
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2019 SUBARU FORESTER EXPERIENCE A TINY CHIP ON THE WINDSHIELD FROM DEBRIS THAT WAS INITIALLY HARDILY NOTICEABLE UNTIL THE WINDSHIELD CHIP BEGAN TO GROW AND CRACK.
Corrective Action:
MY 2019 SUBARU FORESTER EXPERIENCE A TINY CHIP ON THE WINDSHIELD FROM DEBRIS THAT WAS INITIALLY HARDILY NOTICEABLE UNTIL THE WINDSHIELD CHIP BEGAN TO GROW AND CRACK.
Additional Notes:
MY 2019 SUBARU FORESTER EXPERIENCE A TINY CHIP ON THE WINDSHIELD FROM DEBRIS THAT WAS INITIALLY HARDILY NOTICEABLE UNTIL THE WINDSHIELD CHIP BEGAN TO GROW AND CRACK.
Mfg Campaign: 11311350
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BASE MODEL SUBARU FORESTER 2019, DRIVER EXPERIENCED UNINTENDED ACCELERATION WHEN STARTING TO DRIVE FOLLOWING A GREEN LIGHT IN AN INTERCEPTION. DRIVER HAD TO USE AN EVASIVE MANEUVER (VEER TO THE LEFT) TO AVOID HITTING A VEHICLE IN THE FRONT OF IT. THE VEHICLE CONTINUED TO ACCELERATE WITHOUT DRIVER ENGAGING THE GAS PADDLE. VEHICLE CONTINUED TO UNINTENTIONALLY ACCELERATE, AND DRIVER HAD TO USE THE BREAK PADDLE TO CONTROL THE SPEED. THE UNINTENDED ACCELERATION LASTED FOR ABOUT 20 SECONDS. AFTER BREAKING TO A ZERO SPEED AT A RED LIGHT THE UNINTENDED ACCELERATION RETURNED FOR ABOUT TWO MINUTES ESPECIALLY FOLLOWING BREAKING. UNINTENDED/SUDDEN ACCELERATION STARTED AFTER 5 MINUTES OF DRIVING AT 7:15AM, OUTSIDE TEMP OF 36F, HVAC ON, WHILE DRIVING A FLAT ROAD. TOTAL TRIP TIME: ABOUT 15 MINUTES. ABOUT SIX MONTHS PRIOR TO THIS UNINTENDED ACCELERATION EVENT, THE SAME DRIVER EXPERIENCED THE SAME SITUATION WITH THAT SAME VEHICLE. THE DRIVER BROUGHT THE VEHICLE TO THE DEALERSHIP THE SAME DAY AND REPORTED TO SUBARU ABOUT THE UNINTENDED ACCELERATION. THE SERVICE TEAM AT THE DEALERSHIP INFORMED THE VEHICLE OWNER THAT THE PROBLEM COULD NOT BE REPLICATED AND THUS THERE IS NO PROBLEM WITH THE VEHICLE. THERE SHOULD BE A LOG ENTRY IN SUBARU DATABASE ABOUT THIS SERVICE VISIT.
Corrective Action:
BASE MODEL SUBARU FORESTER 2019, DRIVER EXPERIENCED UNINTENDED ACCELERATION WHEN STARTING TO DRIVE FOLLOWING A GREEN LIGHT IN AN INTERCEPTION. DRIVER HAD TO USE AN EVASIVE MANEUVER (VEER TO THE LEFT) TO AVOID HITTING A VEHICLE IN THE FRONT OF IT. THE VEHICLE CONTINUED TO ACCELERATE WITHOUT DRIVER ENGAGING THE GAS PADDLE. VEHICLE CONTINUED TO UNINTENTIONALLY ACCELERATE, AND DRIVER HAD TO USE THE BREAK PADDLE TO CONTROL THE SPEED. THE UNINTENDED ACCELERATION LASTED FOR ABOUT 20 SECONDS. AFTER BREAKING TO A ZERO SPEED AT A RED LIGHT THE UNINTENDED ACCELERATION RETURNED FOR ABOUT TWO MINUTES ESPECIALLY FOLLOWING BREAKING. UNINTENDED/SUDDEN ACCELERATION STARTED AFTER 5 MINUTES OF DRIVING AT 7:15AM, OUTSIDE TEMP OF 36F, HVAC ON, WHILE DRIVING A FLAT ROAD. TOTAL TRIP TIME: ABOUT 15 MINUTES. ABOUT SIX MONTHS PRIOR TO THIS UNINTENDED ACCELERATION EVENT, THE SAME DRIVER EXPERIENCED THE SAME SITUATION WITH THAT SAME VEHICLE. THE DRIVER BROUGHT THE VEHICLE TO THE DEALERSHIP THE SAME DAY AND REPORTED TO SUBARU ABOUT THE UNINTENDED ACCELERATION. THE SERVICE TEAM AT THE DEALERSHIP INFORMED THE VEHICLE OWNER THAT THE PROBLEM COULD NOT BE REPLICATED AND THUS THERE IS NO PROBLEM WITH THE VEHICLE. THERE SHOULD BE A LOG ENTRY IN SUBARU DATABASE ABOUT THIS SERVICE VISIT.
Additional Notes:
BASE MODEL SUBARU FORESTER 2019, DRIVER EXPERIENCED UNINTENDED ACCELERATION WHEN STARTING TO DRIVE FOLLOWING A GREEN LIGHT IN AN INTERCEPTION. DRIVER HAD TO USE AN EVASIVE MANEUVER (VEER TO THE LEFT) TO AVOID HITTING A VEHICLE IN THE FRONT OF IT. THE VEHICLE CONTINUED TO ACCELERATE WITHOUT DRIVER ENGAGING THE GAS PADDLE. VEHICLE CONTINUED TO UNINTENTIONALLY ACCELERATE, AND DRIVER HAD TO USE THE BREAK PADDLE TO CONTROL THE SPEED. THE UNINTENDED ACCELERATION LASTED FOR ABOUT 20 SECONDS. AFTER BREAKING TO A ZERO SPEED AT A RED LIGHT THE UNINTENDED ACCELERATION RETURNED FOR ABOUT TWO MINUTES ESPECIALLY FOLLOWING BREAKING. UNINTENDED/SUDDEN ACCELERATION STARTED AFTER 5 MINUTES OF DRIVING AT 7:15AM, OUTSIDE TEMP OF 36F, HVAC ON, WHILE DRIVING A FLAT ROAD. TOTAL TRIP TIME: ABOUT 15 MINUTES. ABOUT SIX MONTHS PRIOR TO THIS UNINTENDED ACCELERATION EVENT, THE SAME DRIVER EXPERIENCED THE SAME SITUATION WITH THAT SAME VEHICLE. THE DRIVER BROUGHT THE VEHICLE TO THE DEALERSHIP THE SAME DAY AND REPORTED TO SUBARU ABOUT THE UNINTENDED ACCELERATION. THE SERVICE TEAM AT THE DEALERSHIP INFORMED THE VEHICLE OWNER THAT THE PROBLEM COULD NOT BE REPLICATED AND THUS THERE IS NO PROBLEM WITH THE VEHICLE. THERE SHOULD BE A LOG ENTRY IN SUBARU DATABASE ABOUT THIS SERVICE VISIT.
Mfg Campaign: 11311377
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INFORTAINMENT TOUCH SCREEN BECOME UNRESPONSIVE TIME TO TIME, CAUSING UNNECESSARY DISTRACTION TO OPERATE RADIO, NAVIGATION.
Corrective Action:
INFORTAINMENT TOUCH SCREEN BECOME UNRESPONSIVE TIME TO TIME, CAUSING UNNECESSARY DISTRACTION TO OPERATE RADIO, NAVIGATION.
Additional Notes:
INFORTAINMENT TOUCH SCREEN BECOME UNRESPONSIVE TIME TO TIME, CAUSING UNNECESSARY DISTRACTION TO OPERATE RADIO, NAVIGATION.
Mfg Campaign: 11311368
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN I BOUGHT THE VEHICLE FROM ST. CLOUD SUBARU IN MINNESOTA, I WAS TOLD THAT THERE WAS A CHIP IN THE WINDSCREEN. WHEN I PICKED IT UP ON 1/3/20, I VISUALLY CONFIRMED THAT THERE WAS INDEED A CHIP THE SIZE OF PENNY IN THE WINDSCREEN.
Corrective Action:
WHEN I BOUGHT THE VEHICLE FROM ST. CLOUD SUBARU IN MINNESOTA, I WAS TOLD THAT THERE WAS A CHIP IN THE WINDSCREEN. WHEN I PICKED IT UP ON 1/3/20, I VISUALLY CONFIRMED THAT THERE WAS INDEED A CHIP THE SIZE OF PENNY IN THE WINDSCREEN.
Additional Notes:
WHEN I BOUGHT THE VEHICLE FROM ST. CLOUD SUBARU IN MINNESOTA, I WAS TOLD THAT THERE WAS A CHIP IN THE WINDSCREEN. WHEN I PICKED IT UP ON 1/3/20, I VISUALLY CONFIRMED THAT THERE WAS INDEED A CHIP THE SIZE OF PENNY IN THE WINDSCREEN.
Mfg Campaign: 11311401
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE HAD JUST PURCHASED OUR NEW 2019 SUBARU FORESTER IN LATE MARCH/EARLY APRIL 2019. IN SEPTEMBER 2019, WE TOOK A TRIP TO SPICER RESERVOIR IN CALIFORNIA FROM THE SF BAY AREA IN CALIFORNIA. ON OUR WAY BACK DOWN THE MOUNTAIN, THERE WERE NO CARS IN FRONT OF US. THE WEATHER WAS CLEAR, AND THERE WAS NO WIND. WE WE'RE DESCENDING DOWN THE MOUNTAIN ROADS. SUDDENLY, THE WINDSHIELD MADE A LOUD POP SOUND, AND CRACK STARTED EMERGING FROM THE WINDSHIELD WIPER AREA. THERE WAS NO ROCK OR IMPACT THAT STARTED THE CRACK. AGAIN, THERE WERE NO CARS IN FRONT OF US THAT COULD HAVE FLUNG DEBRIS AT US. WE THOUGHT MAYBE IT WAS CAUSED BY A PRESSURE CHANGED? WE HAD NO EXPLANATION FOR THE CRACK. THE CRACK CONTINUED TO CREATE A LARGE, ~2 FOOT LONG, QUESTION MARK-SHAPED CRACK INTO THE CENTER OF THE WINDSHIELD. WE INSPECTED THE CRACK AND THERE IS NO IMPACT MARK AT ALL, AND IT LOOKS LIKE THE CRACK BEGAN BELOW THE BOTTOM SEAL OF THE WINDSHIELD. REPLACEMENT WINDSHIELDS WERE QUOTED IN THE THOUSANDS OF DOLLARS AND WE CAN'T AFFORD THAT. READING OTHER FORUM POSTS ABOUT THIS INCIDENT MADE IT CLEAR THAT THIS INCIDENT WAS NOT ISOLATED TO JUST OUR CAR.
Corrective Action:
WE HAD JUST PURCHASED OUR NEW 2019 SUBARU FORESTER IN LATE MARCH/EARLY APRIL 2019. IN SEPTEMBER 2019, WE TOOK A TRIP TO SPICER RESERVOIR IN CALIFORNIA FROM THE SF BAY AREA IN CALIFORNIA. ON OUR WAY BACK DOWN THE MOUNTAIN, THERE WERE NO CARS IN FRONT OF US. THE WEATHER WAS CLEAR, AND THERE WAS NO WIND. WE WE'RE DESCENDING DOWN THE MOUNTAIN ROADS. SUDDENLY, THE WINDSHIELD MADE A LOUD POP SOUND, AND CRACK STARTED EMERGING FROM THE WINDSHIELD WIPER AREA. THERE WAS NO ROCK OR IMPACT THAT STARTED THE CRACK. AGAIN, THERE WERE NO CARS IN FRONT OF US THAT COULD HAVE FLUNG DEBRIS AT US. WE THOUGHT MAYBE IT WAS CAUSED BY A PRESSURE CHANGED? WE HAD NO EXPLANATION FOR THE CRACK. THE CRACK CONTINUED TO CREATE A LARGE, ~2 FOOT LONG, QUESTION MARK-SHAPED CRACK INTO THE CENTER OF THE WINDSHIELD. WE INSPECTED THE CRACK AND THERE IS NO IMPACT MARK AT ALL, AND IT LOOKS LIKE THE CRACK BEGAN BELOW THE BOTTOM SEAL OF THE WINDSHIELD. REPLACEMENT WINDSHIELDS WERE QUOTED IN THE THOUSANDS OF DOLLARS AND WE CAN'T AFFORD THAT. READING OTHER FORUM POSTS ABOUT THIS INCIDENT MADE IT CLEAR THAT THIS INCIDENT WAS NOT ISOLATED TO JUST OUR CAR.
Additional Notes:
WE HAD JUST PURCHASED OUR NEW 2019 SUBARU FORESTER IN LATE MARCH/EARLY APRIL 2019. IN SEPTEMBER 2019, WE TOOK A TRIP TO SPICER RESERVOIR IN CALIFORNIA FROM THE SF BAY AREA IN CALIFORNIA. ON OUR WAY BACK DOWN THE MOUNTAIN, THERE WERE NO CARS IN FRONT OF US. THE WEATHER WAS CLEAR, AND THERE WAS NO WIND. WE WE'RE DESCENDING DOWN THE MOUNTAIN ROADS. SUDDENLY, THE WINDSHIELD MADE A LOUD POP SOUND, AND CRACK STARTED EMERGING FROM THE WINDSHIELD WIPER AREA. THERE WAS NO ROCK OR IMPACT THAT STARTED THE CRACK. AGAIN, THERE WERE NO CARS IN FRONT OF US THAT COULD HAVE FLUNG DEBRIS AT US. WE THOUGHT MAYBE IT WAS CAUSED BY A PRESSURE CHANGED? WE HAD NO EXPLANATION FOR THE CRACK. THE CRACK CONTINUED TO CREATE A LARGE, ~2 FOOT LONG, QUESTION MARK-SHAPED CRACK INTO THE CENTER OF THE WINDSHIELD. WE INSPECTED THE CRACK AND THERE IS NO IMPACT MARK AT ALL, AND IT LOOKS LIKE THE CRACK BEGAN BELOW THE BOTTOM SEAL OF THE WINDSHIELD. REPLACEMENT WINDSHIELDS WERE QUOTED IN THE THOUSANDS OF DOLLARS AND WE CAN'T AFFORD THAT. READING OTHER FORUM POSTS ABOUT THIS INCIDENT MADE IT CLEAR THAT THIS INCIDENT WAS NOT ISOLATED TO JUST OUR CAR.
Mfg Campaign: 11311435
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WAS MERGING TO HIGHWAY AT ABOUT 35 MPH, WHEN SUDDENLY HEARD SOMETHING HITTING WINDSHIELD. SAW TINY DOT ON WINDSHIELD AND THE MAKING OF THE LINE ON IT THAT IT CRACKED. VEHICLE HAD UNDER 6000 MILES. BELIEVE THAT WINDSHIELD IS DEFECTIVE. WENT TO DEALER TO HAVE IT REPLACED. NO COMPENSATION FROM SUBARU.
Corrective Action:
WAS MERGING TO HIGHWAY AT ABOUT 35 MPH, WHEN SUDDENLY HEARD SOMETHING HITTING WINDSHIELD. SAW TINY DOT ON WINDSHIELD AND THE MAKING OF THE LINE ON IT THAT IT CRACKED. VEHICLE HAD UNDER 6000 MILES. BELIEVE THAT WINDSHIELD IS DEFECTIVE. WENT TO DEALER TO HAVE IT REPLACED. NO COMPENSATION FROM SUBARU.
Additional Notes:
WAS MERGING TO HIGHWAY AT ABOUT 35 MPH, WHEN SUDDENLY HEARD SOMETHING HITTING WINDSHIELD. SAW TINY DOT ON WINDSHIELD AND THE MAKING OF THE LINE ON IT THAT IT CRACKED. VEHICLE HAD UNDER 6000 MILES. BELIEVE THAT WINDSHIELD IS DEFECTIVE. WENT TO DEALER TO HAVE IT REPLACED. NO COMPENSATION FROM SUBARU.
Mfg Campaign: 11311179
Recall Date: Feb 24, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED
Corrective Action:
WINDSHIELD CRACKED
Additional Notes:
WINDSHIELD CRACKED
Mfg Campaign: 11311220
Recall Date: Feb 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SAT FEB 22 FORESTER DRIVEN TO GYM AND RETURNED HOME AT 2:20PM. PARKED IN ASSIGNED SPOT #32 IN UNDERGROUND SECURED PARKING. THERE WAS NOT A CRACK, DIVOT OROR ANY OTHER PROBLEM WITH THE WINDSHIELD. THE FORESTER REMAINED LOCKED AND PARKED UNTIL MON FEB 24, 2020 AT 6:30AM. IT WAS THEN I NOTICED A CRACK NEAR THE CENTER, BOTTOM. IT IS SHAPED LIKE A "7" AND IS ABOUT 10" LONG FROM END TO END. THERE IS NO OBJECT, MARK, DUST OR DEBRIS TO INDICATE ANYTHING HIT THE WINDSHIELD. SEE PHOTOS
Corrective Action:
SAT FEB 22 FORESTER DRIVEN TO GYM AND RETURNED HOME AT 2:20PM. PARKED IN ASSIGNED SPOT #32 IN UNDERGROUND SECURED PARKING. THERE WAS NOT A CRACK, DIVOT OROR ANY OTHER PROBLEM WITH THE WINDSHIELD. THE FORESTER REMAINED LOCKED AND PARKED UNTIL MON FEB 24, 2020 AT 6:30AM. IT WAS THEN I NOTICED A CRACK NEAR THE CENTER, BOTTOM. IT IS SHAPED LIKE A "7" AND IS ABOUT 10" LONG FROM END TO END. THERE IS NO OBJECT, MARK, DUST OR DEBRIS TO INDICATE ANYTHING HIT THE WINDSHIELD. SEE PHOTOS
Additional Notes:
SAT FEB 22 FORESTER DRIVEN TO GYM AND RETURNED HOME AT 2:20PM. PARKED IN ASSIGNED SPOT #32 IN UNDERGROUND SECURED PARKING. THERE WAS NOT A CRACK, DIVOT OROR ANY OTHER PROBLEM WITH THE WINDSHIELD. THE FORESTER REMAINED LOCKED AND PARKED UNTIL MON FEB 24, 2020 AT 6:30AM. IT WAS THEN I NOTICED A CRACK NEAR THE CENTER, BOTTOM. IT IS SHAPED LIKE A "7" AND IS ABOUT 10" LONG FROM END TO END. THERE IS NO OBJECT, MARK, DUST OR DEBRIS TO INDICATE ANYTHING HIT THE WINDSHIELD. SEE PHOTOS
Mfg Campaign: 11311229
Recall Date: Feb 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD ON OUR 2019 SUBARU FORESTER LIMITED CRACKED IN 2 SEPARATE EVENTS WITHIN ONE MONTH OF OWNERSHIP. THE FIRST EVENT (FRONT WINDSHIELD CRACK) OCCURRED ON THE INITIAL DRIVE HOME FROM THE DEALERSHIP. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE PASSENGER'S SIDE EDGE OF THE WINDSHIELD AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. THE SECOND EVENT (FRONT WINDSHIELD CRACK) OCCURRED APPROXIMATELY 3 WEEKS LATER BEFORE THE WINDSHIELD WAS REPAIRED. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE TOP OF THE WINDSHIELD (MIDDLE) AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. AFTER THE SECOND EVENT THE FRONT WINDSHIELD WAS REPLACED. INVOICE RECEIPT ATTACHED. IN MY OPINION, THE FRONT WINDSHIELD GRASS ON THIS VEHICLE WAS DEFECTIVE AND THE WINDSHIELD'S ON THIS PARTICULAR MAKE/MODEL SHOULD BE FURTHER RESEARCHED. SOMETHING IS CLEARLY WRONG AND I'M SURE OTHERS ARE EXPERIENCING SIMILAR ISSUES.
Corrective Action:
FRONT WINDSHIELD ON OUR 2019 SUBARU FORESTER LIMITED CRACKED IN 2 SEPARATE EVENTS WITHIN ONE MONTH OF OWNERSHIP. THE FIRST EVENT (FRONT WINDSHIELD CRACK) OCCURRED ON THE INITIAL DRIVE HOME FROM THE DEALERSHIP. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE PASSENGER'S SIDE EDGE OF THE WINDSHIELD AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. THE SECOND EVENT (FRONT WINDSHIELD CRACK) OCCURRED APPROXIMATELY 3 WEEKS LATER BEFORE THE WINDSHIELD WAS REPAIRED. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE TOP OF THE WINDSHIELD (MIDDLE) AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. AFTER THE SECOND EVENT THE FRONT WINDSHIELD WAS REPLACED. INVOICE RECEIPT ATTACHED. IN MY OPINION, THE FRONT WINDSHIELD GRASS ON THIS VEHICLE WAS DEFECTIVE AND THE WINDSHIELD'S ON THIS PARTICULAR MAKE/MODEL SHOULD BE FURTHER RESEARCHED. SOMETHING IS CLEARLY WRONG AND I'M SURE OTHERS ARE EXPERIENCING SIMILAR ISSUES.
Additional Notes:
FRONT WINDSHIELD ON OUR 2019 SUBARU FORESTER LIMITED CRACKED IN 2 SEPARATE EVENTS WITHIN ONE MONTH OF OWNERSHIP. THE FIRST EVENT (FRONT WINDSHIELD CRACK) OCCURRED ON THE INITIAL DRIVE HOME FROM THE DEALERSHIP. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE PASSENGER'S SIDE EDGE OF THE WINDSHIELD AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. THE SECOND EVENT (FRONT WINDSHIELD CRACK) OCCURRED APPROXIMATELY 3 WEEKS LATER BEFORE THE WINDSHIELD WAS REPAIRED. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE TOP OF THE WINDSHIELD (MIDDLE) AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. AFTER THE SECOND EVENT THE FRONT WINDSHIELD WAS REPLACED. INVOICE RECEIPT ATTACHED. IN MY OPINION, THE FRONT WINDSHIELD GRASS ON THIS VEHICLE WAS DEFECTIVE AND THE WINDSHIELD'S ON THIS PARTICULAR MAKE/MODEL SHOULD BE FURTHER RESEARCHED. SOMETHING IS CLEARLY WRONG AND I'M SURE OTHERS ARE EXPERIENCING SIMILAR ISSUES.
Mfg Campaign: 11310842
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED FOR NO REASON.
Corrective Action:
WINDSHIELD CRACKED FOR NO REASON.
Additional Notes:
WINDSHIELD CRACKED FOR NO REASON.
Mfg Campaign: 11310870
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED MY 2019 SUBARU FORESTER ON 02/04/2019. SINCE THAT TIME, THIS IS THE SECOND TIME I'M HAVING TO REPLACE THE WINDSHIELD FOR WHAT SEEMS TO BE NO APPARENT REASON; MEANING I DIDN'T HEAR ROCKS STRIKING THE MY WINDSHIELD AS IS TYPICAL. I'VE OWNED APPROXIMATELY 8 VEHICLES PRIOR TO THIS AND I DON'T RECALL HAVING TO REPLACE A WINDSHIELD MORE THAN ONE TIME. ON BOTH OCCASIONS, I'VE GONE OUT TO MY VEHICLE TO DISCOVER THE CRACKS, NOT KNOWING HOW IT HAPPENED. I PURCHASED ADDITIONAL APPEARENCE & WINDSHIELD PROTECTION FOR THE INTERIOR OF THE CAR, ( CARPETS, INTERIOR FABRIC AND THE LEATHER SEATS) NOT INTENDING THE WINDSHIELD WOULD BE THE THING TO REQUIRE THE MOST REPAIRS SO FAR. AT THE RATE OF SO FAR, TWO REPAIRS PER YEAR, I'LL HAVE TO TAP INTO MY AUTO INSURANCE POLICY TO COMPLETE THE WINDSHIELD REPAIRS WHICH DEFEATS THE PURPOSE FOR PURCHASING THE EXTRA PROTECTION FROM SUBARU. THE FIRST REPAIR WAS DONE TWO MONTHS AFTER PURCHASE ON 04/23/19. THE SECOND REPAIR IS PENDING, I HAVE AN APPOINTMENT FOR SECOND WINDSHIELD REPLACEMENT ON TUESDAY, 02/25/20.
Corrective Action:
I PURCHASED MY 2019 SUBARU FORESTER ON 02/04/2019. SINCE THAT TIME, THIS IS THE SECOND TIME I'M HAVING TO REPLACE THE WINDSHIELD FOR WHAT SEEMS TO BE NO APPARENT REASON; MEANING I DIDN'T HEAR ROCKS STRIKING THE MY WINDSHIELD AS IS TYPICAL. I'VE OWNED APPROXIMATELY 8 VEHICLES PRIOR TO THIS AND I DON'T RECALL HAVING TO REPLACE A WINDSHIELD MORE THAN ONE TIME. ON BOTH OCCASIONS, I'VE GONE OUT TO MY VEHICLE TO DISCOVER THE CRACKS, NOT KNOWING HOW IT HAPPENED. I PURCHASED ADDITIONAL APPEARENCE & WINDSHIELD PROTECTION FOR THE INTERIOR OF THE CAR, ( CARPETS, INTERIOR FABRIC AND THE LEATHER SEATS) NOT INTENDING THE WINDSHIELD WOULD BE THE THING TO REQUIRE THE MOST REPAIRS SO FAR. AT THE RATE OF SO FAR, TWO REPAIRS PER YEAR, I'LL HAVE TO TAP INTO MY AUTO INSURANCE POLICY TO COMPLETE THE WINDSHIELD REPAIRS WHICH DEFEATS THE PURPOSE FOR PURCHASING THE EXTRA PROTECTION FROM SUBARU. THE FIRST REPAIR WAS DONE TWO MONTHS AFTER PURCHASE ON 04/23/19. THE SECOND REPAIR IS PENDING, I HAVE AN APPOINTMENT FOR SECOND WINDSHIELD REPLACEMENT ON TUESDAY, 02/25/20.
Additional Notes:
I PURCHASED MY 2019 SUBARU FORESTER ON 02/04/2019. SINCE THAT TIME, THIS IS THE SECOND TIME I'M HAVING TO REPLACE THE WINDSHIELD FOR WHAT SEEMS TO BE NO APPARENT REASON; MEANING I DIDN'T HEAR ROCKS STRIKING THE MY WINDSHIELD AS IS TYPICAL. I'VE OWNED APPROXIMATELY 8 VEHICLES PRIOR TO THIS AND I DON'T RECALL HAVING TO REPLACE A WINDSHIELD MORE THAN ONE TIME. ON BOTH OCCASIONS, I'VE GONE OUT TO MY VEHICLE TO DISCOVER THE CRACKS, NOT KNOWING HOW IT HAPPENED. I PURCHASED ADDITIONAL APPEARENCE & WINDSHIELD PROTECTION FOR THE INTERIOR OF THE CAR, ( CARPETS, INTERIOR FABRIC AND THE LEATHER SEATS) NOT INTENDING THE WINDSHIELD WOULD BE THE THING TO REQUIRE THE MOST REPAIRS SO FAR. AT THE RATE OF SO FAR, TWO REPAIRS PER YEAR, I'LL HAVE TO TAP INTO MY AUTO INSURANCE POLICY TO COMPLETE THE WINDSHIELD REPAIRS WHICH DEFEATS THE PURPOSE FOR PURCHASING THE EXTRA PROTECTION FROM SUBARU. THE FIRST REPAIR WAS DONE TWO MONTHS AFTER PURCHASE ON 04/23/19. THE SECOND REPAIR IS PENDING, I HAVE AN APPOINTMENT FOR SECOND WINDSHIELD REPLACEMENT ON TUESDAY, 02/25/20.
Mfg Campaign: 11310871
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD UNEXPECTEDLY AND WITHOUT DAMAGE OR CONTACT IN THE MIDDLE OF THE WINDSHIELD FROM THE TOP MIDDLE TO CENTER OF WINDSHIELD AND PROCEEDED TO CRACK HORIZONTALLY TO THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WAS PARKED AND CRACK INITIATED OVERNIGHT.
Corrective Action:
WINDSHIELD UNEXPECTEDLY AND WITHOUT DAMAGE OR CONTACT IN THE MIDDLE OF THE WINDSHIELD FROM THE TOP MIDDLE TO CENTER OF WINDSHIELD AND PROCEEDED TO CRACK HORIZONTALLY TO THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WAS PARKED AND CRACK INITIATED OVERNIGHT.
Additional Notes:
WINDSHIELD UNEXPECTEDLY AND WITHOUT DAMAGE OR CONTACT IN THE MIDDLE OF THE WINDSHIELD FROM THE TOP MIDDLE TO CENTER OF WINDSHIELD AND PROCEEDED TO CRACK HORIZONTALLY TO THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WAS PARKED AND CRACK INITIATED OVERNIGHT.
Mfg Campaign: 11310890
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD DEVELOPED A CRACK. VEHICLE WAS PARKED AND THERE WAS NO IMPACT TO THE WINDSHIELD.
Corrective Action:
WINDSHIELD DEVELOPED A CRACK. VEHICLE WAS PARKED AND THERE WAS NO IMPACT TO THE WINDSHIELD.
Additional Notes:
WINDSHIELD DEVELOPED A CRACK. VEHICLE WAS PARKED AND THERE WAS NO IMPACT TO THE WINDSHIELD.
Mfg Campaign: 11310936
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING LAST SUMMER IN NEW JERSEY ON A TWO-WAY ROAD. I HEARD A SLIGHT CRACK SOUND. THE WINDSHIELD BEGAN TO FORM A CRACK FROM THE LOWER-LEFT CORNER OF MY WINDSHIELD AND SLOWLY SPREAD TOWARD THE CENTER. THERE WERE NO CARS NEAR ME SO I KNEW ANOTHER CAR COULD NOT HAVE KICKED UP A STONE. I PARKED AND LEFT THE CAR FOR AROUND ONE HOUR. WHEN I RETURNED, THE CRACK HAD SPREAD FURTHER ACROSS THE WINDSHIELD.
Corrective Action:
I WAS DRIVING LAST SUMMER IN NEW JERSEY ON A TWO-WAY ROAD. I HEARD A SLIGHT CRACK SOUND. THE WINDSHIELD BEGAN TO FORM A CRACK FROM THE LOWER-LEFT CORNER OF MY WINDSHIELD AND SLOWLY SPREAD TOWARD THE CENTER. THERE WERE NO CARS NEAR ME SO I KNEW ANOTHER CAR COULD NOT HAVE KICKED UP A STONE. I PARKED AND LEFT THE CAR FOR AROUND ONE HOUR. WHEN I RETURNED, THE CRACK HAD SPREAD FURTHER ACROSS THE WINDSHIELD.
Additional Notes:
I WAS DRIVING LAST SUMMER IN NEW JERSEY ON A TWO-WAY ROAD. I HEARD A SLIGHT CRACK SOUND. THE WINDSHIELD BEGAN TO FORM A CRACK FROM THE LOWER-LEFT CORNER OF MY WINDSHIELD AND SLOWLY SPREAD TOWARD THE CENTER. THERE WERE NO CARS NEAR ME SO I KNEW ANOTHER CAR COULD NOT HAVE KICKED UP A STONE. I PARKED AND LEFT THE CAR FOR AROUND ONE HOUR. WHEN I RETURNED, THE CRACK HAD SPREAD FURTHER ACROSS THE WINDSHIELD.
Mfg Campaign: 11310946
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED HALF WAY ACROSS
Corrective Action:
WINDSHIELD CRACKED HALF WAY ACROSS
Additional Notes:
WINDSHIELD CRACKED HALF WAY ACROSS
Mfg Campaign: 11310985
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
TPMS TIRE PRESSURES DO NOT APPEAR ON INSTRUMENT PANEL. THE PRESSURES ARE IN THE COMPUTER, BUT NEVER APPEAR ON THE SCREEN. THE DRIVER DOES NOT KNOW WHETHER TPMS INDICATES A FUEL ECONOMY ISSUE, OR AN EMERGENCY. THE "LOW TIRE PRESSURE" DISPLAY SHOWS A LARGE BOX ON THE DISPLAY. THAT SHOULD HAVE A NUMBER AT EACH CORNER INDICATING THE TIRE PRESSURE, IN GREEN FOR OK, YELLOW FOR SLIGHTLY LOW, AND RED FOR EMERGENCY. THIS WOULD HELP THE DRIVER EVALUATE A TIRE PROBLEM AND DECIDE HOW TO DEAL WITH IT SAFELY. TPMS HAS LIT UP WHEN I'M IN THE LEFT LANE IN HEAVY TRAFFIC. DO I HAVE TO GET TO THE SHOULDER ASAP, OR CAN I FILL THE TIRES WHEN I GET HOME? WITH THE CURRENT SYSTEM, I DON'T KNOW. THIS COULD BE FIXED WITH A SOFTWARE UPDATE, NO HARDWARE CHANGES NEEDED.
Corrective Action:
TPMS TIRE PRESSURES DO NOT APPEAR ON INSTRUMENT PANEL. THE PRESSURES ARE IN THE COMPUTER, BUT NEVER APPEAR ON THE SCREEN. THE DRIVER DOES NOT KNOW WHETHER TPMS INDICATES A FUEL ECONOMY ISSUE, OR AN EMERGENCY. THE "LOW TIRE PRESSURE" DISPLAY SHOWS A LARGE BOX ON THE DISPLAY. THAT SHOULD HAVE A NUMBER AT EACH CORNER INDICATING THE TIRE PRESSURE, IN GREEN FOR OK, YELLOW FOR SLIGHTLY LOW, AND RED FOR EMERGENCY. THIS WOULD HELP THE DRIVER EVALUATE A TIRE PROBLEM AND DECIDE HOW TO DEAL WITH IT SAFELY. TPMS HAS LIT UP WHEN I'M IN THE LEFT LANE IN HEAVY TRAFFIC. DO I HAVE TO GET TO THE SHOULDER ASAP, OR CAN I FILL THE TIRES WHEN I GET HOME? WITH THE CURRENT SYSTEM, I DON'T KNOW. THIS COULD BE FIXED WITH A SOFTWARE UPDATE, NO HARDWARE CHANGES NEEDED.
Additional Notes:
TPMS TIRE PRESSURES DO NOT APPEAR ON INSTRUMENT PANEL. THE PRESSURES ARE IN THE COMPUTER, BUT NEVER APPEAR ON THE SCREEN. THE DRIVER DOES NOT KNOW WHETHER TPMS INDICATES A FUEL ECONOMY ISSUE, OR AN EMERGENCY. THE "LOW TIRE PRESSURE" DISPLAY SHOWS A LARGE BOX ON THE DISPLAY. THAT SHOULD HAVE A NUMBER AT EACH CORNER INDICATING THE TIRE PRESSURE, IN GREEN FOR OK, YELLOW FOR SLIGHTLY LOW, AND RED FOR EMERGENCY. THIS WOULD HELP THE DRIVER EVALUATE A TIRE PROBLEM AND DECIDE HOW TO DEAL WITH IT SAFELY. TPMS HAS LIT UP WHEN I'M IN THE LEFT LANE IN HEAVY TRAFFIC. DO I HAVE TO GET TO THE SHOULDER ASAP, OR CAN I FILL THE TIRES WHEN I GET HOME? WITH THE CURRENT SYSTEM, I DON'T KNOW. THIS COULD BE FIXED WITH A SOFTWARE UPDATE, NO HARDWARE CHANGES NEEDED.
Mfg Campaign: 11310725
Recall Date: Feb 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD PITTED BEFORE WE HAD 500 MILES ON IT
Corrective Action:
FRONT WINDSHIELD PITTED BEFORE WE HAD 500 MILES ON IT
Additional Notes:
FRONT WINDSHIELD PITTED BEFORE WE HAD 500 MILES ON IT
Mfg Campaign: 11310727
Recall Date: Feb 22, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS PARKING AT A BUSY SKI CENTER, CAR IN DRIVE AS I WAS SLOWLY PULLING INTO AN OPEN SPACE, CAR IN FIRST ROW OF VEHICLES FACING A SMALL ROAD. THE ROAD CONNECTS THE PARKING LOT WITH THE SKI SHOP . 5 MPH WOULD BE NORMAL SPEED ON THIS ROAD, WHERE PEDESTRIAN SKIERS WALK FROM THE LOT TO THE SKI SHOP. BEFORE I COULD STOP TO TURN OFF THE CAR, THE ENGINE STARTED REVVING CRAZILY, THE CAR LURCHED FORWARD AND ACCELERATED ON ITS OWN. BRAKES WOULD NOT RESPOND. I WAS ABLE TO STEER ONTO THE ROAD, CAR ACCELERATING FASTER AND FASTER, NO BRAKES, NO CONTROL. THERE WAS A SMALL CAR DRIVING SLOWLY SOME DISTANCE AHEAD, AND I WAS GAINING ON IT FAST, A SPLIT SECOND AWAY FROM CRUSHING IT, SO I DELIBERATELY SWERVED INTO A SNOWBANK, HIT SOME TREES, AND THAT FINALLY STOPPED MY CAR. I WAS UNHURT. EXTENSIVE FRONT END DAMAGE AND PASSENGER DOOR DAMAGE FRONT AND BACK, AND ROOF RACK DAMAGE. POLICE CAME TO THE SCENE, CAR WAS TOWED BY FLATBED BACK TO THE DEALER. INSURANCE PAID FOR THE REPAIRS. MANUFACTURER WILL EXAMINE THE VEHICLE THOROUGHLY, WILL REMOVE THE "BLACK BOX" TO FIND WHAT WAS THE CAUSE OF UNINTENDED ACCELERATION AND LOSS OF BRAKES. THIS EXAMINATION MAY TAKE 4-6 WEEKS. SO FORTUNATE THAT NO ONE WAS INJURED OR KILLED. I CANNOT ESTIMATE WHAT SPEED THE CAR REACHED ON ITS OWN.
Corrective Action:
I WAS PARKING AT A BUSY SKI CENTER, CAR IN DRIVE AS I WAS SLOWLY PULLING INTO AN OPEN SPACE, CAR IN FIRST ROW OF VEHICLES FACING A SMALL ROAD. THE ROAD CONNECTS THE PARKING LOT WITH THE SKI SHOP . 5 MPH WOULD BE NORMAL SPEED ON THIS ROAD, WHERE PEDESTRIAN SKIERS WALK FROM THE LOT TO THE SKI SHOP. BEFORE I COULD STOP TO TURN OFF THE CAR, THE ENGINE STARTED REVVING CRAZILY, THE CAR LURCHED FORWARD AND ACCELERATED ON ITS OWN. BRAKES WOULD NOT RESPOND. I WAS ABLE TO STEER ONTO THE ROAD, CAR ACCELERATING FASTER AND FASTER, NO BRAKES, NO CONTROL. THERE WAS A SMALL CAR DRIVING SLOWLY SOME DISTANCE AHEAD, AND I WAS GAINING ON IT FAST, A SPLIT SECOND AWAY FROM CRUSHING IT, SO I DELIBERATELY SWERVED INTO A SNOWBANK, HIT SOME TREES, AND THAT FINALLY STOPPED MY CAR. I WAS UNHURT. EXTENSIVE FRONT END DAMAGE AND PASSENGER DOOR DAMAGE FRONT AND BACK, AND ROOF RACK DAMAGE. POLICE CAME TO THE SCENE, CAR WAS TOWED BY FLATBED BACK TO THE DEALER. INSURANCE PAID FOR THE REPAIRS. MANUFACTURER WILL EXAMINE THE VEHICLE THOROUGHLY, WILL REMOVE THE "BLACK BOX" TO FIND WHAT WAS THE CAUSE OF UNINTENDED ACCELERATION AND LOSS OF BRAKES. THIS EXAMINATION MAY TAKE 4-6 WEEKS. SO FORTUNATE THAT NO ONE WAS INJURED OR KILLED. I CANNOT ESTIMATE WHAT SPEED THE CAR REACHED ON ITS OWN.
Additional Notes:
I WAS PARKING AT A BUSY SKI CENTER, CAR IN DRIVE AS I WAS SLOWLY PULLING INTO AN OPEN SPACE, CAR IN FIRST ROW OF VEHICLES FACING A SMALL ROAD. THE ROAD CONNECTS THE PARKING LOT WITH THE SKI SHOP . 5 MPH WOULD BE NORMAL SPEED ON THIS ROAD, WHERE PEDESTRIAN SKIERS WALK FROM THE LOT TO THE SKI SHOP. BEFORE I COULD STOP TO TURN OFF THE CAR, THE ENGINE STARTED REVVING CRAZILY, THE CAR LURCHED FORWARD AND ACCELERATED ON ITS OWN. BRAKES WOULD NOT RESPOND. I WAS ABLE TO STEER ONTO THE ROAD, CAR ACCELERATING FASTER AND FASTER, NO BRAKES, NO CONTROL. THERE WAS A SMALL CAR DRIVING SLOWLY SOME DISTANCE AHEAD, AND I WAS GAINING ON IT FAST, A SPLIT SECOND AWAY FROM CRUSHING IT, SO I DELIBERATELY SWERVED INTO A SNOWBANK, HIT SOME TREES, AND THAT FINALLY STOPPED MY CAR. I WAS UNHURT. EXTENSIVE FRONT END DAMAGE AND PASSENGER DOOR DAMAGE FRONT AND BACK, AND ROOF RACK DAMAGE. POLICE CAME TO THE SCENE, CAR WAS TOWED BY FLATBED BACK TO THE DEALER. INSURANCE PAID FOR THE REPAIRS. MANUFACTURER WILL EXAMINE THE VEHICLE THOROUGHLY, WILL REMOVE THE "BLACK BOX" TO FIND WHAT WAS THE CAUSE OF UNINTENDED ACCELERATION AND LOSS OF BRAKES. THIS EXAMINATION MAY TAKE 4-6 WEEKS. SO FORTUNATE THAT NO ONE WAS INJURED OR KILLED. I CANNOT ESTIMATE WHAT SPEED THE CAR REACHED ON ITS OWN.
Mfg Campaign: 11310740
Recall Date: Feb 22, 2020
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