Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. I WAS DRIVING STRAIGHT ABOUT 40MPH ON A HOT DAY MID-SEPTEMBER WITH THE A/C GOING. THERE WAS A SUDDEN "POP" AND I NOTICED A CURVED CRACK HAD INSTANTLY APPEARED ON THE PASSENGER SIDE. THERE WERE NO CARS NEAR ME. LOOKING AT THE WINDSHIELD, I DIDN'T SEE AN OBVIOUS IMPACT BUT I COULD SEE NEAR THE DEFROSTER TRACES THE CRACK APPEARED TO FORM THERE. I'M CONCERNED THIS COULD HAVE BEEN FROM THERMAL STRESS AND THE WINDSHIELD SHOULD NOT HAVE CRACKED THAT EASILY. THE CRACK APPEARS TO BE COMING FROM INSIDE TO OUTSIDE AND SOME OF THE GLASS SORT OF FLAKED WHEN I PROBED IT WITH MY FINGER.
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. I WAS DRIVING STRAIGHT ABOUT 40MPH ON A HOT DAY MID-SEPTEMBER WITH THE A/C GOING. THERE WAS A SUDDEN "POP" AND I NOTICED A CURVED CRACK HAD INSTANTLY APPEARED ON THE PASSENGER SIDE. THERE WERE NO CARS NEAR ME. LOOKING AT THE WINDSHIELD, I DIDN'T SEE AN OBVIOUS IMPACT BUT I COULD SEE NEAR THE DEFROSTER TRACES THE CRACK APPEARED TO FORM THERE. I'M CONCERNED THIS COULD HAVE BEEN FROM THERMAL STRESS AND THE WINDSHIELD SHOULD NOT HAVE CRACKED THAT EASILY. THE CRACK APPEARS TO BE COMING FROM INSIDE TO OUTSIDE AND SOME OF THE GLASS SORT OF FLAKED WHEN I PROBED IT WITH MY FINGER.
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. I WAS DRIVING STRAIGHT ABOUT 40MPH ON A HOT DAY MID-SEPTEMBER WITH THE A/C GOING. THERE WAS A SUDDEN "POP" AND I NOTICED A CURVED CRACK HAD INSTANTLY APPEARED ON THE PASSENGER SIDE. THERE WERE NO CARS NEAR ME. LOOKING AT THE WINDSHIELD, I DIDN'T SEE AN OBVIOUS IMPACT BUT I COULD SEE NEAR THE DEFROSTER TRACES THE CRACK APPEARED TO FORM THERE. I'M CONCERNED THIS COULD HAVE BEEN FROM THERMAL STRESS AND THE WINDSHIELD SHOULD NOT HAVE CRACKED THAT EASILY. THE CRACK APPEARS TO BE COMING FROM INSIDE TO OUTSIDE AND SOME OF THE GLASS SORT OF FLAKED WHEN I PROBED IT WITH MY FINGER.
Mfg Campaign: 11255733
Recall Date: Sep 16, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE OWNED THE CAR FOR 6 MONTHS AND THE CAR ONLY HAS 3500 MILES. I HAVE HAD THE WINDSHIELD REPAIRED TWICE IN THE PAST MONTH DUE TO CHIPS. THE GLASS SEEMS VERY WEAK AND CRACKS WITH THE SLIGHTEST IMPACT. I'VE NEVER EXPERIENCED THIS WITH ANY OTHER CARS. IT USUALLY TAKES A BIG ROCK TO CRACK IT.
Corrective Action:
I HAVE OWNED THE CAR FOR 6 MONTHS AND THE CAR ONLY HAS 3500 MILES. I HAVE HAD THE WINDSHIELD REPAIRED TWICE IN THE PAST MONTH DUE TO CHIPS. THE GLASS SEEMS VERY WEAK AND CRACKS WITH THE SLIGHTEST IMPACT. I'VE NEVER EXPERIENCED THIS WITH ANY OTHER CARS. IT USUALLY TAKES A BIG ROCK TO CRACK IT.
Additional Notes:
I HAVE OWNED THE CAR FOR 6 MONTHS AND THE CAR ONLY HAS 3500 MILES. I HAVE HAD THE WINDSHIELD REPAIRED TWICE IN THE PAST MONTH DUE TO CHIPS. THE GLASS SEEMS VERY WEAK AND CRACKS WITH THE SLIGHTEST IMPACT. I'VE NEVER EXPERIENCED THIS WITH ANY OTHER CARS. IT USUALLY TAKES A BIG ROCK TO CRACK IT.
Mfg Campaign: 11255386
Recall Date: Sep 13, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN I PARKED MY CAR AT MY WORKPLACE THERE WAS NO VISIBLE DAMAGE TO THE WINDSHIELD AND WHEN I RETURNED AFTERWARDS, THERE WAS A LARGE CRACK, OVER A FOOT LONG COMING FROM THE TOP OF THE DRIVER'S SIDE. UPON INSPECTION, THERE IS AN EXTREMELY TINY POINT OF IMPACT FROM A TINY PEBBLE. THE WINDSHIELD IS SO FRAGILE. I SUSPECT THEY USE THINNER GLASS TO ALLOW EYESIGHT TO FUNCTION PROPERLY. I'VE HEARD OF PEOPLE NEEDING TO REPLACE WINDSHIELDS WITHIN WEEKS OF EACH OTHER. IT'S CONCERNING WHEN SUBARU MARKETS THESE VEHICLES TO BE CAPABLE OF HANDLING ALL WEATHER CONDITIONS WHEN THE WINDSHIELD IS NOT EVEN STRONG ENOUGH TO WITHSTAND A TINY PEBBLE. I DRIVE THE SPEED LIMITS, NEVER TAILGATE, AND I NEVER HAD THIS PROBLEM ON ANY OTHER VEHICLES I'VE OWNED. I'M TRULY DISAPPOINTED THAT I WILL HAVE TO REPLACE MY WINDSHIELD AND HAVE EYESIGHT RECALIBRATED, WHICH WILL BE VERY COSTLY, WITH LESS THAN 4,000 MILES ON THE ODOMETER.
Corrective Action:
WHEN I PARKED MY CAR AT MY WORKPLACE THERE WAS NO VISIBLE DAMAGE TO THE WINDSHIELD AND WHEN I RETURNED AFTERWARDS, THERE WAS A LARGE CRACK, OVER A FOOT LONG COMING FROM THE TOP OF THE DRIVER'S SIDE. UPON INSPECTION, THERE IS AN EXTREMELY TINY POINT OF IMPACT FROM A TINY PEBBLE. THE WINDSHIELD IS SO FRAGILE. I SUSPECT THEY USE THINNER GLASS TO ALLOW EYESIGHT TO FUNCTION PROPERLY. I'VE HEARD OF PEOPLE NEEDING TO REPLACE WINDSHIELDS WITHIN WEEKS OF EACH OTHER. IT'S CONCERNING WHEN SUBARU MARKETS THESE VEHICLES TO BE CAPABLE OF HANDLING ALL WEATHER CONDITIONS WHEN THE WINDSHIELD IS NOT EVEN STRONG ENOUGH TO WITHSTAND A TINY PEBBLE. I DRIVE THE SPEED LIMITS, NEVER TAILGATE, AND I NEVER HAD THIS PROBLEM ON ANY OTHER VEHICLES I'VE OWNED. I'M TRULY DISAPPOINTED THAT I WILL HAVE TO REPLACE MY WINDSHIELD AND HAVE EYESIGHT RECALIBRATED, WHICH WILL BE VERY COSTLY, WITH LESS THAN 4,000 MILES ON THE ODOMETER.
Additional Notes:
WHEN I PARKED MY CAR AT MY WORKPLACE THERE WAS NO VISIBLE DAMAGE TO THE WINDSHIELD AND WHEN I RETURNED AFTERWARDS, THERE WAS A LARGE CRACK, OVER A FOOT LONG COMING FROM THE TOP OF THE DRIVER'S SIDE. UPON INSPECTION, THERE IS AN EXTREMELY TINY POINT OF IMPACT FROM A TINY PEBBLE. THE WINDSHIELD IS SO FRAGILE. I SUSPECT THEY USE THINNER GLASS TO ALLOW EYESIGHT TO FUNCTION PROPERLY. I'VE HEARD OF PEOPLE NEEDING TO REPLACE WINDSHIELDS WITHIN WEEKS OF EACH OTHER. IT'S CONCERNING WHEN SUBARU MARKETS THESE VEHICLES TO BE CAPABLE OF HANDLING ALL WEATHER CONDITIONS WHEN THE WINDSHIELD IS NOT EVEN STRONG ENOUGH TO WITHSTAND A TINY PEBBLE. I DRIVE THE SPEED LIMITS, NEVER TAILGATE, AND I NEVER HAD THIS PROBLEM ON ANY OTHER VEHICLES I'VE OWNED. I'M TRULY DISAPPOINTED THAT I WILL HAVE TO REPLACE MY WINDSHIELD AND HAVE EYESIGHT RECALIBRATED, WHICH WILL BE VERY COSTLY, WITH LESS THAN 4,000 MILES ON THE ODOMETER.
Mfg Campaign: 11254646
Recall Date: Sep 11, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED A 2019 SUBARU FORESTER, SPORT IN NOVEMBER 2018. IN MARCH/APRIL MY WINDSHIELD WAS CRACKED BY A SMALL ROCK THAT HIT IT ON A SMALL COUNTRY ROAD. I HAD TO HAVE IT COMPLETELY REPLACED. NOW FIVE MONTHS LATER, A SMALL ROCK HIT MY WINDSHIELD WHILE DRIVING ON A 2 LANE TOWNSHIP ROAD, AND IT CRACKED AGAIN. I HAVE TO HAVE IT COMPLETELY REPLACED AGAIN AND PAY ANOTHER DEDUCTIBLE FEE. I'VE HAD OTHER, NON-SUBARU, VEHICLES AND MY WINDSHIELDS HAVE NEVER CRACKED WITH A ROCK HITTING THEM. THIS IS MY 2ND SUBARU VEHICLE. MY FIRST MODEL, A 2010 FORESTER ALSO HAD TO HAVE IT'S WINDSHIELD REPLACED DUE TO THE WINDSHIELD CRACKING DUE TO TEMPERATURE CHANGES. THERE IS NO WAY THAT THE SIZE OF ROCK THAT HIT MY GLASS SHOULD HAVE CAUSED THE DAMAGE THAT IT HAS, NOW MULTIPLE TIMES.
Corrective Action:
I PURCHASED A 2019 SUBARU FORESTER, SPORT IN NOVEMBER 2018. IN MARCH/APRIL MY WINDSHIELD WAS CRACKED BY A SMALL ROCK THAT HIT IT ON A SMALL COUNTRY ROAD. I HAD TO HAVE IT COMPLETELY REPLACED. NOW FIVE MONTHS LATER, A SMALL ROCK HIT MY WINDSHIELD WHILE DRIVING ON A 2 LANE TOWNSHIP ROAD, AND IT CRACKED AGAIN. I HAVE TO HAVE IT COMPLETELY REPLACED AGAIN AND PAY ANOTHER DEDUCTIBLE FEE. I'VE HAD OTHER, NON-SUBARU, VEHICLES AND MY WINDSHIELDS HAVE NEVER CRACKED WITH A ROCK HITTING THEM. THIS IS MY 2ND SUBARU VEHICLE. MY FIRST MODEL, A 2010 FORESTER ALSO HAD TO HAVE IT'S WINDSHIELD REPLACED DUE TO THE WINDSHIELD CRACKING DUE TO TEMPERATURE CHANGES. THERE IS NO WAY THAT THE SIZE OF ROCK THAT HIT MY GLASS SHOULD HAVE CAUSED THE DAMAGE THAT IT HAS, NOW MULTIPLE TIMES.
Additional Notes:
I PURCHASED A 2019 SUBARU FORESTER, SPORT IN NOVEMBER 2018. IN MARCH/APRIL MY WINDSHIELD WAS CRACKED BY A SMALL ROCK THAT HIT IT ON A SMALL COUNTRY ROAD. I HAD TO HAVE IT COMPLETELY REPLACED. NOW FIVE MONTHS LATER, A SMALL ROCK HIT MY WINDSHIELD WHILE DRIVING ON A 2 LANE TOWNSHIP ROAD, AND IT CRACKED AGAIN. I HAVE TO HAVE IT COMPLETELY REPLACED AGAIN AND PAY ANOTHER DEDUCTIBLE FEE. I'VE HAD OTHER, NON-SUBARU, VEHICLES AND MY WINDSHIELDS HAVE NEVER CRACKED WITH A ROCK HITTING THEM. THIS IS MY 2ND SUBARU VEHICLE. MY FIRST MODEL, A 2010 FORESTER ALSO HAD TO HAVE IT'S WINDSHIELD REPLACED DUE TO THE WINDSHIELD CRACKING DUE TO TEMPERATURE CHANGES. THERE IS NO WAY THAT THE SIZE OF ROCK THAT HIT MY GLASS SHOULD HAVE CAUSED THE DAMAGE THAT IT HAS, NOW MULTIPLE TIMES.
Mfg Campaign: 11254557
Recall Date: Sep 10, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WE OWN A 2019 SUBARU FORESTER SPORT. THE FRONT PASSENGER AIRBAG CONTINUALLY FAILS TO REGISTER OUR DAUGHTER WHEN SHE IS SAT IN THE SEAT WITH THE SEAT BELT BUCKLED. SHE WEIGHS APPROXIMATELY 100 POUNDS, IS 5' TALL AND 13 YEARS OLD. THE AIRBAG DETECTS HER ABOUT 50% OF THE TIME. IF WE ADD ADDITIONAL WEIGHT TO HER, SUCH AS MY PURSE IT WILL SOMETIMES DETECT HER BUT NOT ALWAYS. WE HAVE BROUGHT IT INTO THE DEALERSHIP SERVICE DEPARTMENT AND THEY SAY IT IS FUNCTIONING AS DESIGNED BUT WILL NOT TELL US AT WHAT WEIGHT THE AIRBAG DETECTION SYSTEM SHOULD BE TRIGGERED. THE VEHICLE IS STATIONARY WHEN WE EXPERIENCE THIS PROBLEM.
Corrective Action:
WE OWN A 2019 SUBARU FORESTER SPORT. THE FRONT PASSENGER AIRBAG CONTINUALLY FAILS TO REGISTER OUR DAUGHTER WHEN SHE IS SAT IN THE SEAT WITH THE SEAT BELT BUCKLED. SHE WEIGHS APPROXIMATELY 100 POUNDS, IS 5' TALL AND 13 YEARS OLD. THE AIRBAG DETECTS HER ABOUT 50% OF THE TIME. IF WE ADD ADDITIONAL WEIGHT TO HER, SUCH AS MY PURSE IT WILL SOMETIMES DETECT HER BUT NOT ALWAYS. WE HAVE BROUGHT IT INTO THE DEALERSHIP SERVICE DEPARTMENT AND THEY SAY IT IS FUNCTIONING AS DESIGNED BUT WILL NOT TELL US AT WHAT WEIGHT THE AIRBAG DETECTION SYSTEM SHOULD BE TRIGGERED. THE VEHICLE IS STATIONARY WHEN WE EXPERIENCE THIS PROBLEM.
Additional Notes:
WE OWN A 2019 SUBARU FORESTER SPORT. THE FRONT PASSENGER AIRBAG CONTINUALLY FAILS TO REGISTER OUR DAUGHTER WHEN SHE IS SAT IN THE SEAT WITH THE SEAT BELT BUCKLED. SHE WEIGHS APPROXIMATELY 100 POUNDS, IS 5' TALL AND 13 YEARS OLD. THE AIRBAG DETECTS HER ABOUT 50% OF THE TIME. IF WE ADD ADDITIONAL WEIGHT TO HER, SUCH AS MY PURSE IT WILL SOMETIMES DETECT HER BUT NOT ALWAYS. WE HAVE BROUGHT IT INTO THE DEALERSHIP SERVICE DEPARTMENT AND THEY SAY IT IS FUNCTIONING AS DESIGNED BUT WILL NOT TELL US AT WHAT WEIGHT THE AIRBAG DETECTION SYSTEM SHOULD BE TRIGGERED. THE VEHICLE IS STATIONARY WHEN WE EXPERIENCE THIS PROBLEM.
Mfg Campaign: 11253180
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Corrective Action:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Additional Notes:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Mfg Campaign: 11253275
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Corrective Action:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Additional Notes:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Mfg Campaign: 11253275
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Corrective Action:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Additional Notes:
WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.
Mfg Campaign: 11253275
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY IN COLORADO AND WAS A GOOD DISTANCE FROM THE CARS AHEAD OF ME WHEN A ROCK CHIPPED MY WINDSHIELD. WITHIN 5 MINUTES THE CHIP HAD CRACKED ACROSS THE GLASS.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY IN COLORADO AND WAS A GOOD DISTANCE FROM THE CARS AHEAD OF ME WHEN A ROCK CHIPPED MY WINDSHIELD. WITHIN 5 MINUTES THE CHIP HAD CRACKED ACROSS THE GLASS.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY IN COLORADO AND WAS A GOOD DISTANCE FROM THE CARS AHEAD OF ME WHEN A ROCK CHIPPED MY WINDSHIELD. WITHIN 5 MINUTES THE CHIP HAD CRACKED ACROSS THE GLASS.
Mfg Campaign: 11253280
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 65 MPH, THE STEERING SEIZED WITHOUT WARNING. WHEN THE CONTACT PULLED OVER, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. ROY ROBINSON SUBARU (6001 33RD AVE NE, MARYSVILLE, WA 98271, (360) 659-6237) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V065000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,210.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 65 MPH, THE STEERING SEIZED WITHOUT WARNING. WHEN THE CONTACT PULLED OVER, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. ROY ROBINSON SUBARU (6001 33RD AVE NE, MARYSVILLE, WA 98271, (360) 659-6237) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V065000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,210.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 65 MPH, THE STEERING SEIZED WITHOUT WARNING. WHEN THE CONTACT PULLED OVER, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. ROY ROBINSON SUBARU (6001 33RD AVE NE, MARYSVILLE, WA 98271, (360) 659-6237) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V065000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,210.
Mfg Campaign: 11253000
Recall Date: Sep 3, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Corrective Action:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Additional Notes:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Mfg Campaign: 11252216
Recall Date: Aug 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Corrective Action:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Additional Notes:
MY 2019 FORESTER PREMIUM, 6 WEEKS OLD AND <200 MILES ON IT WAS PARKED IN MY DRIVEWAY OVERNIGHT. IT WAS COLD OUT THAT NIGHT. WHEN I GOT INTO MY CAR I TURNED IN THE HEATED WINDSHIELD AND REGULAR HEAT IN THE CAR. MOMENTS LATER AND WHILE STILL PARKED IN THE DRIVEWAY, THE WINDSHIELD CRACKED FROM THE WINDSHIELD HEATING ELEMENT HALFWAY UP TO THE TOP. BROUGHT IT TO THE AUTO GLASS PLACE NEARBY, WHERE IT WAS NOTED BY THE TECHNICIAN THAT NO IMPACT POINT WAS PRESENT. HE DOCUMENTED THIS ON MY WORK ORDER / RECEIPT. THE WINDSHIELD WAS ON BACKORDER FOR 3 WEEKS BUT WAS FINALLY INSTALLED.
Mfg Campaign: 11252216
Recall Date: Aug 29, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY CANNOT BE REMOVED FROM IGNITION SWITCH EVEN IF VEHICLE IS IN PARK. OCCURS ON A REGULAR BASIS NOW. THERE IS A SUBARU TSB FOR THIS (16-112-18R).
Corrective Action:
KEY CANNOT BE REMOVED FROM IGNITION SWITCH EVEN IF VEHICLE IS IN PARK. OCCURS ON A REGULAR BASIS NOW. THERE IS A SUBARU TSB FOR THIS (16-112-18R).
Additional Notes:
KEY CANNOT BE REMOVED FROM IGNITION SWITCH EVEN IF VEHICLE IS IN PARK. OCCURS ON A REGULAR BASIS NOW. THERE IS A SUBARU TSB FOR THIS (16-112-18R).
Mfg Campaign: 11251911
Recall Date: Aug 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SOMETHING HIT THE EDGE OF THE WINDSHIELD AND IT CRACKED OVER HALF WAY TO THE DRIVERS SIDE. MY HUSBAND WAS DRIVING IT ON NB I65 NORTH OF MOBILE, ALABAMA. THE WINDSHIELD HAD SEVER PITS IN IT NOT SURE WHAT THOSE WERE CAUSED BY. SUBARU MAKES MONEY AS THE EYESIGHT SYSTEM NEEDS TO BE CALIBRATED AFTER A NEW WINDSHIELD IS INSTALLED. ONE CRACK HAD BEEN REPAIRED ON 2/4819 MILEAGE WAS 6330
Corrective Action:
SOMETHING HIT THE EDGE OF THE WINDSHIELD AND IT CRACKED OVER HALF WAY TO THE DRIVERS SIDE. MY HUSBAND WAS DRIVING IT ON NB I65 NORTH OF MOBILE, ALABAMA. THE WINDSHIELD HAD SEVER PITS IN IT NOT SURE WHAT THOSE WERE CAUSED BY. SUBARU MAKES MONEY AS THE EYESIGHT SYSTEM NEEDS TO BE CALIBRATED AFTER A NEW WINDSHIELD IS INSTALLED. ONE CRACK HAD BEEN REPAIRED ON 2/4819 MILEAGE WAS 6330
Additional Notes:
SOMETHING HIT THE EDGE OF THE WINDSHIELD AND IT CRACKED OVER HALF WAY TO THE DRIVERS SIDE. MY HUSBAND WAS DRIVING IT ON NB I65 NORTH OF MOBILE, ALABAMA. THE WINDSHIELD HAD SEVER PITS IN IT NOT SURE WHAT THOSE WERE CAUSED BY. SUBARU MAKES MONEY AS THE EYESIGHT SYSTEM NEEDS TO BE CALIBRATED AFTER A NEW WINDSHIELD IS INSTALLED. ONE CRACK HAD BEEN REPAIRED ON 2/4819 MILEAGE WAS 6330
Mfg Campaign: 11252087
Recall Date: Aug 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD DEFECT. IT JUST CRACKED BY ITSELF WITHOUT ANY OUTSIDE FORCE. THE CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD. THE VEHICLE WAS NOT AT MOTION. IT WAS AFTER BEING PARKED.
Corrective Action:
WINDSHIELD DEFECT. IT JUST CRACKED BY ITSELF WITHOUT ANY OUTSIDE FORCE. THE CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD. THE VEHICLE WAS NOT AT MOTION. IT WAS AFTER BEING PARKED.
Additional Notes:
WINDSHIELD DEFECT. IT JUST CRACKED BY ITSELF WITHOUT ANY OUTSIDE FORCE. THE CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD. THE VEHICLE WAS NOT AT MOTION. IT WAS AFTER BEING PARKED.
Mfg Campaign: 11246594
Recall Date: Aug 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE INTERSTATE, MY BACK SIDE DOOR WINDOW SPONTANEOUSLY SHATTERED. I HAD BEEN DRIVING FOR ONE HOUR, TEMPERATURE WAS AROUND 80 DEGREES.
Corrective Action:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE INTERSTATE, MY BACK SIDE DOOR WINDOW SPONTANEOUSLY SHATTERED. I HAD BEEN DRIVING FOR ONE HOUR, TEMPERATURE WAS AROUND 80 DEGREES.
Additional Notes:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE INTERSTATE, MY BACK SIDE DOOR WINDOW SPONTANEOUSLY SHATTERED. I HAD BEEN DRIVING FOR ONE HOUR, TEMPERATURE WAS AROUND 80 DEGREES.
Mfg Campaign: 11246331
Recall Date: Aug 26, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
#1 ) WHILE APPLYING THE BRAKE AT LOW SPEED THE CVT TRANSMISSION CAUSES THE VEHICLE TO JUMP FORWARD COUNTERING MY BRAKING CONTROL. #2) WHILE DRIVING THE VISUALS AND DRIVER ASSIST ALERTS DISTRACT THE DRIVERS VISUAL ATTENTION AWAY FROM THE ROAD
Corrective Action:
#1 ) WHILE APPLYING THE BRAKE AT LOW SPEED THE CVT TRANSMISSION CAUSES THE VEHICLE TO JUMP FORWARD COUNTERING MY BRAKING CONTROL. #2) WHILE DRIVING THE VISUALS AND DRIVER ASSIST ALERTS DISTRACT THE DRIVERS VISUAL ATTENTION AWAY FROM THE ROAD
Additional Notes:
#1 ) WHILE APPLYING THE BRAKE AT LOW SPEED THE CVT TRANSMISSION CAUSES THE VEHICLE TO JUMP FORWARD COUNTERING MY BRAKING CONTROL. #2) WHILE DRIVING THE VISUALS AND DRIVER ASSIST ALERTS DISTRACT THE DRIVERS VISUAL ATTENTION AWAY FROM THE ROAD
Mfg Campaign: 11246477
Recall Date: Aug 26, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A SPONTANEOUS 20-25IN WINDSHIELD CRACK HAS APPEARED OVERNIGHT WHILE MY 2019 SUBARU FORESTER WAS PARKED IN A COVERED PARKING SPOT AT MY HOME ON 8/25/2019. I WAS SURPRISED TO SEE THIS IN THE MORNING ON SUNDAY AS THERE WAS NO CRACK ON SATURDAY AND THE CAR WAS JUST SITTING THERE OVERNIGHT. SEEMS LIKE THE CRACK STARTED BELOW THE DRIVER'S WINDOW WIPER (WHERE THE WIPER HEATING ELEMENT IS LOCATED) AND DEVELOPED A C-SHAPE CRACK UP AND TO THE LEFT TOWARDS THE DRIVER'S VIEW SIDE. NO SIGNS OF CHIPS OR DENTS ON THE WINDSHIELD, IT HAS CRACKED FOR NO OBVIOUS REASON. PLEASE SEE PICTURES ATTACHED. I HAVE GOOGLED THIS ISSUE AND IT SEEMS THAT THERE WERE A LOT OF SIMILAR COMPLAINTS ABOUT OUTBACK AND FORESTER IN THE PAST. IT WOULD BE NICE IF SUBARU ACKNOWLEDGED AND FIXED THIS ISSUE. THANK YOU FOR YOUR HELP! BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
A SPONTANEOUS 20-25IN WINDSHIELD CRACK HAS APPEARED OVERNIGHT WHILE MY 2019 SUBARU FORESTER WAS PARKED IN A COVERED PARKING SPOT AT MY HOME ON 8/25/2019. I WAS SURPRISED TO SEE THIS IN THE MORNING ON SUNDAY AS THERE WAS NO CRACK ON SATURDAY AND THE CAR WAS JUST SITTING THERE OVERNIGHT. SEEMS LIKE THE CRACK STARTED BELOW THE DRIVER'S WINDOW WIPER (WHERE THE WIPER HEATING ELEMENT IS LOCATED) AND DEVELOPED A C-SHAPE CRACK UP AND TO THE LEFT TOWARDS THE DRIVER'S VIEW SIDE. NO SIGNS OF CHIPS OR DENTS ON THE WINDSHIELD, IT HAS CRACKED FOR NO OBVIOUS REASON. PLEASE SEE PICTURES ATTACHED. I HAVE GOOGLED THIS ISSUE AND IT SEEMS THAT THERE WERE A LOT OF SIMILAR COMPLAINTS ABOUT OUTBACK AND FORESTER IN THE PAST. IT WOULD BE NICE IF SUBARU ACKNOWLEDGED AND FIXED THIS ISSUE. THANK YOU FOR YOUR HELP! BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
A SPONTANEOUS 20-25IN WINDSHIELD CRACK HAS APPEARED OVERNIGHT WHILE MY 2019 SUBARU FORESTER WAS PARKED IN A COVERED PARKING SPOT AT MY HOME ON 8/25/2019. I WAS SURPRISED TO SEE THIS IN THE MORNING ON SUNDAY AS THERE WAS NO CRACK ON SATURDAY AND THE CAR WAS JUST SITTING THERE OVERNIGHT. SEEMS LIKE THE CRACK STARTED BELOW THE DRIVER'S WINDOW WIPER (WHERE THE WIPER HEATING ELEMENT IS LOCATED) AND DEVELOPED A C-SHAPE CRACK UP AND TO THE LEFT TOWARDS THE DRIVER'S VIEW SIDE. NO SIGNS OF CHIPS OR DENTS ON THE WINDSHIELD, IT HAS CRACKED FOR NO OBVIOUS REASON. PLEASE SEE PICTURES ATTACHED. I HAVE GOOGLED THIS ISSUE AND IT SEEMS THAT THERE WERE A LOT OF SIMILAR COMPLAINTS ABOUT OUTBACK AND FORESTER IN THE PAST. IT WOULD BE NICE IF SUBARU ACKNOWLEDGED AND FIXED THIS ISSUE. THANK YOU FOR YOUR HELP! BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11246529
Recall Date: Aug 26, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS BACKING OUT OF PARKING SPACE, APPROXIMATELY 5 MPH. REAR VIEW MIRROR FELL OFF WINDSHIELD. WINDSHIELD AT PLACE OF MIRROR ATTACHMENT HAD BROKEN SO A LARGE CHUNK OF THE WINDSHIELD WAS STILL ATTACHED TO THE MIRROR. WAS NOT A FULL THICKNESS BREAK BUT CREATED A DIVOT IN THE WINDSHIELD APPROXIMATELY 2 INCHES IN DIAMETER. THERE WAS NO PREVIOUS DAMAGE TO THIS AREA OF WINDSHIELD. CAR HAD BEEN IN NO ACCIDENTS. THERE WAS A VERY SMALL (1/2 INCH) STAR IN WINDSHIELD TOWARD OUTSIDE OF PASSENGER SIDE WHICH OCCURRED FROM ROCK 4 MONTHS BEFORE AND WAS NOT ENLARGING.
Corrective Action:
I WAS BACKING OUT OF PARKING SPACE, APPROXIMATELY 5 MPH. REAR VIEW MIRROR FELL OFF WINDSHIELD. WINDSHIELD AT PLACE OF MIRROR ATTACHMENT HAD BROKEN SO A LARGE CHUNK OF THE WINDSHIELD WAS STILL ATTACHED TO THE MIRROR. WAS NOT A FULL THICKNESS BREAK BUT CREATED A DIVOT IN THE WINDSHIELD APPROXIMATELY 2 INCHES IN DIAMETER. THERE WAS NO PREVIOUS DAMAGE TO THIS AREA OF WINDSHIELD. CAR HAD BEEN IN NO ACCIDENTS. THERE WAS A VERY SMALL (1/2 INCH) STAR IN WINDSHIELD TOWARD OUTSIDE OF PASSENGER SIDE WHICH OCCURRED FROM ROCK 4 MONTHS BEFORE AND WAS NOT ENLARGING.
Additional Notes:
I WAS BACKING OUT OF PARKING SPACE, APPROXIMATELY 5 MPH. REAR VIEW MIRROR FELL OFF WINDSHIELD. WINDSHIELD AT PLACE OF MIRROR ATTACHMENT HAD BROKEN SO A LARGE CHUNK OF THE WINDSHIELD WAS STILL ATTACHED TO THE MIRROR. WAS NOT A FULL THICKNESS BREAK BUT CREATED A DIVOT IN THE WINDSHIELD APPROXIMATELY 2 INCHES IN DIAMETER. THERE WAS NO PREVIOUS DAMAGE TO THIS AREA OF WINDSHIELD. CAR HAD BEEN IN NO ACCIDENTS. THERE WAS A VERY SMALL (1/2 INCH) STAR IN WINDSHIELD TOWARD OUTSIDE OF PASSENGER SIDE WHICH OCCURRED FROM ROCK 4 MONTHS BEFORE AND WAS NOT ENLARGING.
Mfg Campaign: 11246134
Recall Date: Aug 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINSHIELD HAS CRACKED TWICE ON A 2019 SUBARU FORRESTER. EITHER THE ANGLE OF THE WINDSHIELD, OR THE QUALITY OF THE GLASS IS A VERY POOR DESIGN. I THINK THIS SHOULD BE INVESTIGATED, BECAUSE I'M SURE THIS WILL BECOME A COMMON PROBLEM.
Corrective Action:
WINSHIELD HAS CRACKED TWICE ON A 2019 SUBARU FORRESTER. EITHER THE ANGLE OF THE WINDSHIELD, OR THE QUALITY OF THE GLASS IS A VERY POOR DESIGN. I THINK THIS SHOULD BE INVESTIGATED, BECAUSE I'M SURE THIS WILL BECOME A COMMON PROBLEM.
Additional Notes:
WINSHIELD HAS CRACKED TWICE ON A 2019 SUBARU FORRESTER. EITHER THE ANGLE OF THE WINDSHIELD, OR THE QUALITY OF THE GLASS IS A VERY POOR DESIGN. I THINK THIS SHOULD BE INVESTIGATED, BECAUSE I'M SURE THIS WILL BECOME A COMMON PROBLEM.
Mfg Campaign: 11245565
Recall Date: Aug 21, 2019
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