Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
08/16/19 I WAS DRIVING DOWN THE INTERSTATE AT 70MPH, I HEARD A VERY FAINT "TINK" AND SAW A 1 INCH CRACK ON THE LOWER PASSENGER SIDE NEAR THE OUTER EDGE. I DID NOT SEE A ROCK AND IT DEFINITELY WAS NOT A LOUD SOUND LIKE A NORMAL ROCK CHIP WOULD CREATE. MY INSURANCE SET UP AN APPOINTMENT AT 8:00 AM THE FOLLOWING MORNING 08/17/19 WITH SAFELITE TO REPAIR IT. AFTER BEING AT SAFELIGHT FOR ONLY 5 MINUTES THE TECH COMES OUT TO TELL ME THE WINDSHIELD SPLIT AND NOW I HAVE A 19 INCH CRACK ACROSS MY WINDSHIELD AND IT MUST BE REPLACED AND THE CAMERAS RECALIBRATED THROUGH SUBARU. I NOW HAVE TO DRIVE MY 1 MONTH OLD SUBARU FORESTER SPORT WITH A CRACKED WINDSHIELD UNTIL MY SUBARU DEALER CAN GET ME A NEW WINDSHIELD AND REPAIR DATE. I'VE OWNED HONDA, TOYOTA , SCION, CHEVY, GMC, ACURA, LEXUS AND FORD AND HAVE NEVER HAD A WINDSHIELD CRACK OR SPLIT. THIS SEEMS TO BE WAY TOO COMMON WITH THESE SUBARU WINDSHIELDS.
Corrective Action:
08/16/19 I WAS DRIVING DOWN THE INTERSTATE AT 70MPH, I HEARD A VERY FAINT "TINK" AND SAW A 1 INCH CRACK ON THE LOWER PASSENGER SIDE NEAR THE OUTER EDGE. I DID NOT SEE A ROCK AND IT DEFINITELY WAS NOT A LOUD SOUND LIKE A NORMAL ROCK CHIP WOULD CREATE. MY INSURANCE SET UP AN APPOINTMENT AT 8:00 AM THE FOLLOWING MORNING 08/17/19 WITH SAFELITE TO REPAIR IT. AFTER BEING AT SAFELIGHT FOR ONLY 5 MINUTES THE TECH COMES OUT TO TELL ME THE WINDSHIELD SPLIT AND NOW I HAVE A 19 INCH CRACK ACROSS MY WINDSHIELD AND IT MUST BE REPLACED AND THE CAMERAS RECALIBRATED THROUGH SUBARU. I NOW HAVE TO DRIVE MY 1 MONTH OLD SUBARU FORESTER SPORT WITH A CRACKED WINDSHIELD UNTIL MY SUBARU DEALER CAN GET ME A NEW WINDSHIELD AND REPAIR DATE. I'VE OWNED HONDA, TOYOTA , SCION, CHEVY, GMC, ACURA, LEXUS AND FORD AND HAVE NEVER HAD A WINDSHIELD CRACK OR SPLIT. THIS SEEMS TO BE WAY TOO COMMON WITH THESE SUBARU WINDSHIELDS.
Additional Notes:
08/16/19 I WAS DRIVING DOWN THE INTERSTATE AT 70MPH, I HEARD A VERY FAINT "TINK" AND SAW A 1 INCH CRACK ON THE LOWER PASSENGER SIDE NEAR THE OUTER EDGE. I DID NOT SEE A ROCK AND IT DEFINITELY WAS NOT A LOUD SOUND LIKE A NORMAL ROCK CHIP WOULD CREATE. MY INSURANCE SET UP AN APPOINTMENT AT 8:00 AM THE FOLLOWING MORNING 08/17/19 WITH SAFELITE TO REPAIR IT. AFTER BEING AT SAFELIGHT FOR ONLY 5 MINUTES THE TECH COMES OUT TO TELL ME THE WINDSHIELD SPLIT AND NOW I HAVE A 19 INCH CRACK ACROSS MY WINDSHIELD AND IT MUST BE REPLACED AND THE CAMERAS RECALIBRATED THROUGH SUBARU. I NOW HAVE TO DRIVE MY 1 MONTH OLD SUBARU FORESTER SPORT WITH A CRACKED WINDSHIELD UNTIL MY SUBARU DEALER CAN GET ME A NEW WINDSHIELD AND REPAIR DATE. I'VE OWNED HONDA, TOYOTA , SCION, CHEVY, GMC, ACURA, LEXUS AND FORD AND HAVE NEVER HAD A WINDSHIELD CRACK OR SPLIT. THIS SEEMS TO BE WAY TOO COMMON WITH THESE SUBARU WINDSHIELDS.
Mfg Campaign: 11244781
Recall Date: Aug 18, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VEHICLE ACCELERATES/LURCHES FORWARD EVERY TIME WHEN COASTING OR SLOWLY BRAKING FROM AROUND 30MPH TO A STOP. THERE IS A NORMAL PREDICTABLE REDUCTION IN SPEED UNTIL THE CAR REACHES 15 TO 16 MPH, AT WHICH POINT IT ACCELERATES/LURCHES FORWARD. IT FEELS AS IF THE TRANSMISSION WAS SUDDENLY SHIFTING AND CREATING MORE POWER. THE SEVERITY OF THE ACCELERATION WHILE FLUCTUATES WILDLY. IN ONE INSTANCE WHILE SLOWING APPROACHING A STOP LIGHT THE CAR SEVERELY ACCELERATED FORCING ME TO HAVE TO SLAM ON THE BRAKES TO COMPENSATE AND PREVENT THE VEHICLE FROM CRASHING INTO THE CAR IN FRONT OF US WAITING AT THE STOP LIGHT. THE CAR CAME TO A STOP APPROXIMATELY 20 FEET IN FRONT OF WHERE WE WOULD HAVE STOPPED UNDER NORMAL CONDITIONS. THE VEHICLE HAD LESS THAN 100 MILES ON IT WHEN THE MOST SEVERE OF THESE INSTANCES OCCURRED. ON ANOTHER NOTE THE CAR HAS TROUBLE COASTING. IT DECELERATES ABNORMALLY FAST WHEN YOU TAKE YOUR FOOT OFF THE GAS.
Corrective Action:
THE VEHICLE ACCELERATES/LURCHES FORWARD EVERY TIME WHEN COASTING OR SLOWLY BRAKING FROM AROUND 30MPH TO A STOP. THERE IS A NORMAL PREDICTABLE REDUCTION IN SPEED UNTIL THE CAR REACHES 15 TO 16 MPH, AT WHICH POINT IT ACCELERATES/LURCHES FORWARD. IT FEELS AS IF THE TRANSMISSION WAS SUDDENLY SHIFTING AND CREATING MORE POWER. THE SEVERITY OF THE ACCELERATION WHILE FLUCTUATES WILDLY. IN ONE INSTANCE WHILE SLOWING APPROACHING A STOP LIGHT THE CAR SEVERELY ACCELERATED FORCING ME TO HAVE TO SLAM ON THE BRAKES TO COMPENSATE AND PREVENT THE VEHICLE FROM CRASHING INTO THE CAR IN FRONT OF US WAITING AT THE STOP LIGHT. THE CAR CAME TO A STOP APPROXIMATELY 20 FEET IN FRONT OF WHERE WE WOULD HAVE STOPPED UNDER NORMAL CONDITIONS. THE VEHICLE HAD LESS THAN 100 MILES ON IT WHEN THE MOST SEVERE OF THESE INSTANCES OCCURRED. ON ANOTHER NOTE THE CAR HAS TROUBLE COASTING. IT DECELERATES ABNORMALLY FAST WHEN YOU TAKE YOUR FOOT OFF THE GAS.
Additional Notes:
THE VEHICLE ACCELERATES/LURCHES FORWARD EVERY TIME WHEN COASTING OR SLOWLY BRAKING FROM AROUND 30MPH TO A STOP. THERE IS A NORMAL PREDICTABLE REDUCTION IN SPEED UNTIL THE CAR REACHES 15 TO 16 MPH, AT WHICH POINT IT ACCELERATES/LURCHES FORWARD. IT FEELS AS IF THE TRANSMISSION WAS SUDDENLY SHIFTING AND CREATING MORE POWER. THE SEVERITY OF THE ACCELERATION WHILE FLUCTUATES WILDLY. IN ONE INSTANCE WHILE SLOWING APPROACHING A STOP LIGHT THE CAR SEVERELY ACCELERATED FORCING ME TO HAVE TO SLAM ON THE BRAKES TO COMPENSATE AND PREVENT THE VEHICLE FROM CRASHING INTO THE CAR IN FRONT OF US WAITING AT THE STOP LIGHT. THE CAR CAME TO A STOP APPROXIMATELY 20 FEET IN FRONT OF WHERE WE WOULD HAVE STOPPED UNDER NORMAL CONDITIONS. THE VEHICLE HAD LESS THAN 100 MILES ON IT WHEN THE MOST SEVERE OF THESE INSTANCES OCCURRED. ON ANOTHER NOTE THE CAR HAS TROUBLE COASTING. IT DECELERATES ABNORMALLY FAST WHEN YOU TAKE YOUR FOOT OFF THE GAS.
Mfg Campaign: 11244066
Recall Date: Aug 14, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HUSBAND WAS DRIVING HOME AFTER GRAVEYARD WORK SHIFT, WITH NO OTHER CARS ON THE HIGHWAY, WHEN HE HEARD A CRACK. HE NOTICED A CRACK COMING FROM UNDER THE WINDSHIELD WIPERS IN THE MIDDLE OF THE FRONT WINDSHIELD, CLOSER TO THE DRIVER SIDE. HE DID HAVE THE DEFROSTER ON. THE NEXT DAY THE CRACK HAD SPREAD AND 2 MORE CRACKS APPEARED ON THE WINDSHIELD. WE CALLED THE DEALER AND NOTIFIED THEM AND THEY SAID WARRANTY DOES NOT COVER THAT SINCE WE DIDN'T PURCHASE ADDITIONAL WARRANTY, AND IT IS NOT A FACTORY DEFECT THAT THEY ARE AWARE OF. IT IS A NEW 2019 SUBARU FORESTER.
Corrective Action:
HUSBAND WAS DRIVING HOME AFTER GRAVEYARD WORK SHIFT, WITH NO OTHER CARS ON THE HIGHWAY, WHEN HE HEARD A CRACK. HE NOTICED A CRACK COMING FROM UNDER THE WINDSHIELD WIPERS IN THE MIDDLE OF THE FRONT WINDSHIELD, CLOSER TO THE DRIVER SIDE. HE DID HAVE THE DEFROSTER ON. THE NEXT DAY THE CRACK HAD SPREAD AND 2 MORE CRACKS APPEARED ON THE WINDSHIELD. WE CALLED THE DEALER AND NOTIFIED THEM AND THEY SAID WARRANTY DOES NOT COVER THAT SINCE WE DIDN'T PURCHASE ADDITIONAL WARRANTY, AND IT IS NOT A FACTORY DEFECT THAT THEY ARE AWARE OF. IT IS A NEW 2019 SUBARU FORESTER.
Additional Notes:
HUSBAND WAS DRIVING HOME AFTER GRAVEYARD WORK SHIFT, WITH NO OTHER CARS ON THE HIGHWAY, WHEN HE HEARD A CRACK. HE NOTICED A CRACK COMING FROM UNDER THE WINDSHIELD WIPERS IN THE MIDDLE OF THE FRONT WINDSHIELD, CLOSER TO THE DRIVER SIDE. HE DID HAVE THE DEFROSTER ON. THE NEXT DAY THE CRACK HAD SPREAD AND 2 MORE CRACKS APPEARED ON THE WINDSHIELD. WE CALLED THE DEALER AND NOTIFIED THEM AND THEY SAID WARRANTY DOES NOT COVER THAT SINCE WE DIDN'T PURCHASE ADDITIONAL WARRANTY, AND IT IS NOT A FACTORY DEFECT THAT THEY ARE AWARE OF. IT IS A NEW 2019 SUBARU FORESTER.
Mfg Campaign: 11243300
Recall Date: Aug 12, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON HIGHWAY AND DID NOT HEAR A ROCK OR ANY OBJECT HIT WINDSHIELD. WHEN I ARRIVED HOME I NOTICED A CRACK IN WINDSHIELD BEGINNING AT DEICER OF WINDSHIELD UP TO 25% UPWARDS FROM THE BOTTOM OF THE WINDSHIELD. THE WINDOW APPEARS TO BE BRITTLE AND SUBARU PREVIOUSLY HAD SAME ISSUE WITH 2016 OUTBACKS. SUBARU DENIED THIS WAS WITHIN WARRANTY. I PURCHASED THE CAR NEW 3-4 WEEKS AGO.
Corrective Action:
I WAS DRIVING ON HIGHWAY AND DID NOT HEAR A ROCK OR ANY OBJECT HIT WINDSHIELD. WHEN I ARRIVED HOME I NOTICED A CRACK IN WINDSHIELD BEGINNING AT DEICER OF WINDSHIELD UP TO 25% UPWARDS FROM THE BOTTOM OF THE WINDSHIELD. THE WINDOW APPEARS TO BE BRITTLE AND SUBARU PREVIOUSLY HAD SAME ISSUE WITH 2016 OUTBACKS. SUBARU DENIED THIS WAS WITHIN WARRANTY. I PURCHASED THE CAR NEW 3-4 WEEKS AGO.
Additional Notes:
I WAS DRIVING ON HIGHWAY AND DID NOT HEAR A ROCK OR ANY OBJECT HIT WINDSHIELD. WHEN I ARRIVED HOME I NOTICED A CRACK IN WINDSHIELD BEGINNING AT DEICER OF WINDSHIELD UP TO 25% UPWARDS FROM THE BOTTOM OF THE WINDSHIELD. THE WINDOW APPEARS TO BE BRITTLE AND SUBARU PREVIOUSLY HAD SAME ISSUE WITH 2016 OUTBACKS. SUBARU DENIED THIS WAS WITHIN WARRANTY. I PURCHASED THE CAR NEW 3-4 WEEKS AGO.
Mfg Campaign: 11243043
Recall Date: Aug 10, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD OF CAR CRACKED WITHOUT ANY CONTACT. THERE WAS A LOUD CRACKING NOISE AND A LARGE CRACK APPEARED WHICH KEPT GETTING LONGER AS I DROVE. THE CAR WAS ON THE HIGHWAY WHEN THIS HAPPENED ON A SUNNY NORMAL CHICAGO SUMMER DAY, ABOUT 80 DEGREES F.
Corrective Action:
WINDSHIELD OF CAR CRACKED WITHOUT ANY CONTACT. THERE WAS A LOUD CRACKING NOISE AND A LARGE CRACK APPEARED WHICH KEPT GETTING LONGER AS I DROVE. THE CAR WAS ON THE HIGHWAY WHEN THIS HAPPENED ON A SUNNY NORMAL CHICAGO SUMMER DAY, ABOUT 80 DEGREES F.
Additional Notes:
WINDSHIELD OF CAR CRACKED WITHOUT ANY CONTACT. THERE WAS A LOUD CRACKING NOISE AND A LARGE CRACK APPEARED WHICH KEPT GETTING LONGER AS I DROVE. THE CAR WAS ON THE HIGHWAY WHEN THIS HAPPENED ON A SUNNY NORMAL CHICAGO SUMMER DAY, ABOUT 80 DEGREES F.
Mfg Campaign: 11242666
Recall Date: Aug 8, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING AT APPROXIMATELY 5-10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO TWO OTHER PARKED VEHICLES. THE CONTACT SUSTAINED LACERATIONS TO HER ARM WHICH REQUIRED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER IN ANNAPOLIS, BUT CURRENTLY HAD NOT BEEN REPAIRED. THE VEHICLE WAS NOT DIAGNOSED. AN ATTEMPT WAS MADE TO CONTACT ANNAPOLIS SUBARU INC LOCATED AT 149 OLD SOLOMONS ISLAND RD, ANNAPOLIS, MD 21401, (443) 837-1400, BY PHONE BUT WAS NOT SUCCESSFUL. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING AT APPROXIMATELY 5-10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO TWO OTHER PARKED VEHICLES. THE CONTACT SUSTAINED LACERATIONS TO HER ARM WHICH REQUIRED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER IN ANNAPOLIS, BUT CURRENTLY HAD NOT BEEN REPAIRED. THE VEHICLE WAS NOT DIAGNOSED. AN ATTEMPT WAS MADE TO CONTACT ANNAPOLIS SUBARU INC LOCATED AT 149 OLD SOLOMONS ISLAND RD, ANNAPOLIS, MD 21401, (443) 837-1400, BY PHONE BUT WAS NOT SUCCESSFUL. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING AT APPROXIMATELY 5-10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO TWO OTHER PARKED VEHICLES. THE CONTACT SUSTAINED LACERATIONS TO HER ARM WHICH REQUIRED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER IN ANNAPOLIS, BUT CURRENTLY HAD NOT BEEN REPAIRED. THE VEHICLE WAS NOT DIAGNOSED. AN ATTEMPT WAS MADE TO CONTACT ANNAPOLIS SUBARU INC LOCATED AT 149 OLD SOLOMONS ISLAND RD, ANNAPOLIS, MD 21401, (443) 837-1400, BY PHONE BUT WAS NOT SUCCESSFUL. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Mfg Campaign: 11241936
Recall Date: Aug 6, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY COMPLAINT MAY NOT BE VALID BUT I THOUGH IT APPROPRIATE SINCE MANY OTHERS ARE HAVING WINDSHIELD PROBLEMS WITH THEIR 2018/19 SUBARU FORESTERS. I HAD A SMALL ROCK BOUNCE OF THE WINDSHIELD WHILE DRIVING AT 35MPH ON AUG 1,2019 AND NOW THE SHIELD IS SPIDER WEBBED WITH TWO LONG CRACKS AND TWO SMALLER CRACKS. FROM MY READINGS ONLINE, IT APPEARS THAT PEOPLE WITH THESE MODELS ARE HAVING TO REPLACE THEIR WINDSHIELDS AT UNUSUAL RATES. OF COURSE YOU CANNOT PREDICT WHAT A ROCK TO THE SHIELD WILL DO, BUT I DO KNOW FROM EXPERIENCE THAT DRIVING THESE SAME ROADS AND CONDITIONS FOR 20YEARS WITH TWO OTHER VEHICLES, THAT I HAVE ONLY HAD TO REPLACE TWO WINDSHIELDS. JUST MY TWO CENTS AND AFTER THIS REPLACEMENT WE SHALL SEE HOW LONG THE NEXT SHIELD LASTS.
Corrective Action:
MY COMPLAINT MAY NOT BE VALID BUT I THOUGH IT APPROPRIATE SINCE MANY OTHERS ARE HAVING WINDSHIELD PROBLEMS WITH THEIR 2018/19 SUBARU FORESTERS. I HAD A SMALL ROCK BOUNCE OF THE WINDSHIELD WHILE DRIVING AT 35MPH ON AUG 1,2019 AND NOW THE SHIELD IS SPIDER WEBBED WITH TWO LONG CRACKS AND TWO SMALLER CRACKS. FROM MY READINGS ONLINE, IT APPEARS THAT PEOPLE WITH THESE MODELS ARE HAVING TO REPLACE THEIR WINDSHIELDS AT UNUSUAL RATES. OF COURSE YOU CANNOT PREDICT WHAT A ROCK TO THE SHIELD WILL DO, BUT I DO KNOW FROM EXPERIENCE THAT DRIVING THESE SAME ROADS AND CONDITIONS FOR 20YEARS WITH TWO OTHER VEHICLES, THAT I HAVE ONLY HAD TO REPLACE TWO WINDSHIELDS. JUST MY TWO CENTS AND AFTER THIS REPLACEMENT WE SHALL SEE HOW LONG THE NEXT SHIELD LASTS.
Additional Notes:
MY COMPLAINT MAY NOT BE VALID BUT I THOUGH IT APPROPRIATE SINCE MANY OTHERS ARE HAVING WINDSHIELD PROBLEMS WITH THEIR 2018/19 SUBARU FORESTERS. I HAD A SMALL ROCK BOUNCE OF THE WINDSHIELD WHILE DRIVING AT 35MPH ON AUG 1,2019 AND NOW THE SHIELD IS SPIDER WEBBED WITH TWO LONG CRACKS AND TWO SMALLER CRACKS. FROM MY READINGS ONLINE, IT APPEARS THAT PEOPLE WITH THESE MODELS ARE HAVING TO REPLACE THEIR WINDSHIELDS AT UNUSUAL RATES. OF COURSE YOU CANNOT PREDICT WHAT A ROCK TO THE SHIELD WILL DO, BUT I DO KNOW FROM EXPERIENCE THAT DRIVING THESE SAME ROADS AND CONDITIONS FOR 20YEARS WITH TWO OTHER VEHICLES, THAT I HAVE ONLY HAD TO REPLACE TWO WINDSHIELDS. JUST MY TWO CENTS AND AFTER THIS REPLACEMENT WE SHALL SEE HOW LONG THE NEXT SHIELD LASTS.
Mfg Campaign: 11241332
Recall Date: Aug 2, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Corrective Action:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Additional Notes:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Mfg Campaign: 11240861
Recall Date: Jul 31, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Corrective Action:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Additional Notes:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Mfg Campaign: 11240861
Recall Date: Jul 31, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Corrective Action:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Additional Notes:
IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.
Mfg Campaign: 11240861
Recall Date: Jul 31, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS COMPLAINT RELATES TO THE UNSAFE NATURE OF THE AUTO START/STOP FEATURE ON OUR 2019 SUBARU FORESTER. THE VEHICLE AUTOMATICALLY SHUTS THE ENGINE OFF WHEN YOU COME TO A STOP, AT A STOP SIGN FOR EXAMPLE. IT THEN TAKES A SECOND OR MORE FOR THE ENGINE TO START AGAIN AFTER TAKING YOUR FOOT OFF THE BRAKE. THIS HESITATION IS VERY UNSAFE IN ANY SITUATION WHERE THERE IS A NEED FOR THE VEHICLE TO MOVE OUT OF THE WAY OF APPROACHING DANGER, SUCH AS AN OUT-OF-CONTROL VEHICLE COMING AT THE CAR. THE HESITATION IN MOVEMENT CAUSED BY THIS FEATURE COULD EASILY MEAN THE DIFFERENCE BETWEEN BEING HIT AND GETTING OUT OF THE WAY. THE FEATURE'S DEFAULT SETTING IS "ON." EVEN IF YOU TURN IT OFF, THE NEXT TIME YOU START THE CAR IT WILL BE BACK ON AGAIN. IT WOULD BE MUCH SAFER IF THE FEATURE'S DEFAULT SETTING WAS "OFF." THE SUBARU DEALER SAYS THEY CANNOT CHANGE THE DEFAULT SETTING TO "OFF." I HAVE WRITTEN TO SUBARU SEVERAL TIMES ABOUT THIS ISSUE AND THEY ARE UNRESPONSIVE. THE CAR IS CLEARLY LESS SAFE TO OPERATE WITH THE FEATURE ON, SO SUBARU SHOULD BE REQUIRED TO CHANGE THE DEFAULT SETTING TO "OFF."
Corrective Action:
THIS COMPLAINT RELATES TO THE UNSAFE NATURE OF THE AUTO START/STOP FEATURE ON OUR 2019 SUBARU FORESTER. THE VEHICLE AUTOMATICALLY SHUTS THE ENGINE OFF WHEN YOU COME TO A STOP, AT A STOP SIGN FOR EXAMPLE. IT THEN TAKES A SECOND OR MORE FOR THE ENGINE TO START AGAIN AFTER TAKING YOUR FOOT OFF THE BRAKE. THIS HESITATION IS VERY UNSAFE IN ANY SITUATION WHERE THERE IS A NEED FOR THE VEHICLE TO MOVE OUT OF THE WAY OF APPROACHING DANGER, SUCH AS AN OUT-OF-CONTROL VEHICLE COMING AT THE CAR. THE HESITATION IN MOVEMENT CAUSED BY THIS FEATURE COULD EASILY MEAN THE DIFFERENCE BETWEEN BEING HIT AND GETTING OUT OF THE WAY. THE FEATURE'S DEFAULT SETTING IS "ON." EVEN IF YOU TURN IT OFF, THE NEXT TIME YOU START THE CAR IT WILL BE BACK ON AGAIN. IT WOULD BE MUCH SAFER IF THE FEATURE'S DEFAULT SETTING WAS "OFF." THE SUBARU DEALER SAYS THEY CANNOT CHANGE THE DEFAULT SETTING TO "OFF." I HAVE WRITTEN TO SUBARU SEVERAL TIMES ABOUT THIS ISSUE AND THEY ARE UNRESPONSIVE. THE CAR IS CLEARLY LESS SAFE TO OPERATE WITH THE FEATURE ON, SO SUBARU SHOULD BE REQUIRED TO CHANGE THE DEFAULT SETTING TO "OFF."
Additional Notes:
THIS COMPLAINT RELATES TO THE UNSAFE NATURE OF THE AUTO START/STOP FEATURE ON OUR 2019 SUBARU FORESTER. THE VEHICLE AUTOMATICALLY SHUTS THE ENGINE OFF WHEN YOU COME TO A STOP, AT A STOP SIGN FOR EXAMPLE. IT THEN TAKES A SECOND OR MORE FOR THE ENGINE TO START AGAIN AFTER TAKING YOUR FOOT OFF THE BRAKE. THIS HESITATION IS VERY UNSAFE IN ANY SITUATION WHERE THERE IS A NEED FOR THE VEHICLE TO MOVE OUT OF THE WAY OF APPROACHING DANGER, SUCH AS AN OUT-OF-CONTROL VEHICLE COMING AT THE CAR. THE HESITATION IN MOVEMENT CAUSED BY THIS FEATURE COULD EASILY MEAN THE DIFFERENCE BETWEEN BEING HIT AND GETTING OUT OF THE WAY. THE FEATURE'S DEFAULT SETTING IS "ON." EVEN IF YOU TURN IT OFF, THE NEXT TIME YOU START THE CAR IT WILL BE BACK ON AGAIN. IT WOULD BE MUCH SAFER IF THE FEATURE'S DEFAULT SETTING WAS "OFF." THE SUBARU DEALER SAYS THEY CANNOT CHANGE THE DEFAULT SETTING TO "OFF." I HAVE WRITTEN TO SUBARU SEVERAL TIMES ABOUT THIS ISSUE AND THEY ARE UNRESPONSIVE. THE CAR IS CLEARLY LESS SAFE TO OPERATE WITH THE FEATURE ON, SO SUBARU SHOULD BE REQUIRED TO CHANGE THE DEFAULT SETTING TO "OFF."
Mfg Campaign: 11240299
Recall Date: Jul 29, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Corrective Action:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Additional Notes:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Mfg Campaign: 11233927
Recall Date: Jul 22, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Corrective Action:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Additional Notes:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Mfg Campaign: 11233927
Recall Date: Jul 22, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Corrective Action:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Additional Notes:
VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.
Mfg Campaign: 11233927
Recall Date: Jul 22, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOTTOM PASSENGER SIDE WINDSHIELD CRACKED ACROSS GLASS. GREW FAST AND STILL GROWING ACROSS TO DRIVERS SIDE. DID NOT SEE ANYTHING HIT IT. WAS DRIVING AND JUST HEARD POP OF GLASS AND CRACK. NO STAR JUST CRACK FROM CORNER UNDER WIPER.
Corrective Action:
BOTTOM PASSENGER SIDE WINDSHIELD CRACKED ACROSS GLASS. GREW FAST AND STILL GROWING ACROSS TO DRIVERS SIDE. DID NOT SEE ANYTHING HIT IT. WAS DRIVING AND JUST HEARD POP OF GLASS AND CRACK. NO STAR JUST CRACK FROM CORNER UNDER WIPER.
Additional Notes:
BOTTOM PASSENGER SIDE WINDSHIELD CRACKED ACROSS GLASS. GREW FAST AND STILL GROWING ACROSS TO DRIVERS SIDE. DID NOT SEE ANYTHING HIT IT. WAS DRIVING AND JUST HEARD POP OF GLASS AND CRACK. NO STAR JUST CRACK FROM CORNER UNDER WIPER.
Mfg Campaign: 11231770
Recall Date: Jul 14, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN THE LAST TWO MONTHS I HAVE HAD TWO WINDSHIELDS SPONTANEOUSLY FRACTURE ONE WHILE DRIVING THE CAR THE OTHER WHEN GARAGED.
Corrective Action:
IN THE LAST TWO MONTHS I HAVE HAD TWO WINDSHIELDS SPONTANEOUSLY FRACTURE ONE WHILE DRIVING THE CAR THE OTHER WHEN GARAGED.
Additional Notes:
IN THE LAST TWO MONTHS I HAVE HAD TWO WINDSHIELDS SPONTANEOUSLY FRACTURE ONE WHILE DRIVING THE CAR THE OTHER WHEN GARAGED.
Mfg Campaign: 11231593
Recall Date: Jul 13, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON THE 10TH OF JULY WHILE STOPPED AT A RED LIGHT, I WATCHED A CRACK COME DOWN FROM ABOUT 4 INCHES FROM THE TOP OF THE PASSENGER SIDE WINDSHIELD, TO DOWN JUST BELOW THE REAR VIEW MIRROR HEIGHT AND THEN CONTINUE ALL THE WAY OVER TO MY SIDE (DRIVERS SIDE). A SOUND OF SOMETHING HITTING THE WINDSHIELD WAS NEVER HEARD! ONLY WHEN I EXAMINED THE WINDSHIELD FROM OUTSIDE COULD YOU SEE A VERY MINUTE CHIP WHICH SHOULD HAVE NEVER CAUSED THIS DAMAGE! THIS WINDSHIELD GLASS IS SO THIN THAT I'M AFRAID IF SOMETHING BIGGER HITS IT, IT WILL COME THROUGH THE WINDSHIELD! THIS IS VERY DANGEROUS! A VERY EXPENSIVE OEM WINDSHIELD (AND CALIBRATION) IS REQUIRED AS A REPLACEMENT DUE TO THE EYESIGHT CAMERAS. WHY AN AFTER MARKET WINDSHIELD AN CALIBRATION CAN'T BE USED I DON'T KNOW? SOMETHING UP?
Corrective Action:
ON THE 10TH OF JULY WHILE STOPPED AT A RED LIGHT, I WATCHED A CRACK COME DOWN FROM ABOUT 4 INCHES FROM THE TOP OF THE PASSENGER SIDE WINDSHIELD, TO DOWN JUST BELOW THE REAR VIEW MIRROR HEIGHT AND THEN CONTINUE ALL THE WAY OVER TO MY SIDE (DRIVERS SIDE). A SOUND OF SOMETHING HITTING THE WINDSHIELD WAS NEVER HEARD! ONLY WHEN I EXAMINED THE WINDSHIELD FROM OUTSIDE COULD YOU SEE A VERY MINUTE CHIP WHICH SHOULD HAVE NEVER CAUSED THIS DAMAGE! THIS WINDSHIELD GLASS IS SO THIN THAT I'M AFRAID IF SOMETHING BIGGER HITS IT, IT WILL COME THROUGH THE WINDSHIELD! THIS IS VERY DANGEROUS! A VERY EXPENSIVE OEM WINDSHIELD (AND CALIBRATION) IS REQUIRED AS A REPLACEMENT DUE TO THE EYESIGHT CAMERAS. WHY AN AFTER MARKET WINDSHIELD AN CALIBRATION CAN'T BE USED I DON'T KNOW? SOMETHING UP?
Additional Notes:
ON THE 10TH OF JULY WHILE STOPPED AT A RED LIGHT, I WATCHED A CRACK COME DOWN FROM ABOUT 4 INCHES FROM THE TOP OF THE PASSENGER SIDE WINDSHIELD, TO DOWN JUST BELOW THE REAR VIEW MIRROR HEIGHT AND THEN CONTINUE ALL THE WAY OVER TO MY SIDE (DRIVERS SIDE). A SOUND OF SOMETHING HITTING THE WINDSHIELD WAS NEVER HEARD! ONLY WHEN I EXAMINED THE WINDSHIELD FROM OUTSIDE COULD YOU SEE A VERY MINUTE CHIP WHICH SHOULD HAVE NEVER CAUSED THIS DAMAGE! THIS WINDSHIELD GLASS IS SO THIN THAT I'M AFRAID IF SOMETHING BIGGER HITS IT, IT WILL COME THROUGH THE WINDSHIELD! THIS IS VERY DANGEROUS! A VERY EXPENSIVE OEM WINDSHIELD (AND CALIBRATION) IS REQUIRED AS A REPLACEMENT DUE TO THE EYESIGHT CAMERAS. WHY AN AFTER MARKET WINDSHIELD AN CALIBRATION CAN'T BE USED I DON'T KNOW? SOMETHING UP?
Mfg Campaign: 11231587
Recall Date: Jul 13, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CRACK OCCURRED ON PASSENGER SIDE WINDSHIELD WITH IN OVERNIGHT. I HAVEN'T HEARD ANY ROCK HITTING SOUND.
Corrective Action:
CRACK OCCURRED ON PASSENGER SIDE WINDSHIELD WITH IN OVERNIGHT. I HAVEN'T HEARD ANY ROCK HITTING SOUND.
Additional Notes:
CRACK OCCURRED ON PASSENGER SIDE WINDSHIELD WITH IN OVERNIGHT. I HAVEN'T HEARD ANY ROCK HITTING SOUND.
Mfg Campaign: 11231634
Recall Date: Jul 13, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Corrective Action:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Additional Notes:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Mfg Campaign: 11230315
Recall Date: Jul 9, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Corrective Action:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Additional Notes:
WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.
Mfg Campaign: 11230315
Recall Date: Jul 9, 2019
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