Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CRACK HAS DEVELOPED IN WINDSHIELD. IT APPEARS TO HAVE BEGUN BELOW THE WIPER BLADE ON THE PASSENGER SIDE OF THE CAR. AND IS TRAVELING HORIZONTALLY ACROSS TO THE DRIVER'S SIDE OF THE WINDSHIELD, IN THE SIGHT LINE OF THE DRIVER.. THE CRACK IS APPROXIMATELY 36" LONG AND GROWING. YES, I KNOW WINDSHIELDS CAN READILY CRACK IF HIT BY AN OBJECT. BUT THIS APPEARS TO BE A DIFFERENT ISSUE BECAUSE: 1) THE VEHICLE IS NEW, ABOUT 2 MONTHS OLD WITH APPROXIMATELY 4500 MILES. 2) I KNOW OF NO SOLID OBJECTS HITTING THE WINDSHIELD 3) THE CRACK APPEARS TO HAVE BEGUN IN AN AREA PROTECTED BY THE HOOD LINE. IT WOULD BE HIGHLY UNLIKELY A STONE OR OTHER OBJECT ON THE ROAD COULD BE THROWN UP AND STRIKE THE WINDSHIELD BELOW THE WIPER BLADES. 4) WE FIRST NOTICED THE CRACK AFTER THE CAR HAD BEEN STATIONARY, PARKED IN OUR DRIVEWAY, FOR 3 DAYS. 5) WE HAVING THE FIRST HOT DAYS OF THE YEAR (90+ DEGREES F). 6) AND YES, THE INTERNET HAS A NUMBER OF VERY SIMILAR STORIES INVOLVING 2019 SUBARU FORESTERS ENDURING CRACKING WINDSHIELDS WHEN STATIONARY.
Corrective Action:
A CRACK HAS DEVELOPED IN WINDSHIELD. IT APPEARS TO HAVE BEGUN BELOW THE WIPER BLADE ON THE PASSENGER SIDE OF THE CAR. AND IS TRAVELING HORIZONTALLY ACROSS TO THE DRIVER'S SIDE OF THE WINDSHIELD, IN THE SIGHT LINE OF THE DRIVER.. THE CRACK IS APPROXIMATELY 36" LONG AND GROWING. YES, I KNOW WINDSHIELDS CAN READILY CRACK IF HIT BY AN OBJECT. BUT THIS APPEARS TO BE A DIFFERENT ISSUE BECAUSE: 1) THE VEHICLE IS NEW, ABOUT 2 MONTHS OLD WITH APPROXIMATELY 4500 MILES. 2) I KNOW OF NO SOLID OBJECTS HITTING THE WINDSHIELD 3) THE CRACK APPEARS TO HAVE BEGUN IN AN AREA PROTECTED BY THE HOOD LINE. IT WOULD BE HIGHLY UNLIKELY A STONE OR OTHER OBJECT ON THE ROAD COULD BE THROWN UP AND STRIKE THE WINDSHIELD BELOW THE WIPER BLADES. 4) WE FIRST NOTICED THE CRACK AFTER THE CAR HAD BEEN STATIONARY, PARKED IN OUR DRIVEWAY, FOR 3 DAYS. 5) WE HAVING THE FIRST HOT DAYS OF THE YEAR (90+ DEGREES F). 6) AND YES, THE INTERNET HAS A NUMBER OF VERY SIMILAR STORIES INVOLVING 2019 SUBARU FORESTERS ENDURING CRACKING WINDSHIELDS WHEN STATIONARY.
Additional Notes:
A CRACK HAS DEVELOPED IN WINDSHIELD. IT APPEARS TO HAVE BEGUN BELOW THE WIPER BLADE ON THE PASSENGER SIDE OF THE CAR. AND IS TRAVELING HORIZONTALLY ACROSS TO THE DRIVER'S SIDE OF THE WINDSHIELD, IN THE SIGHT LINE OF THE DRIVER.. THE CRACK IS APPROXIMATELY 36" LONG AND GROWING. YES, I KNOW WINDSHIELDS CAN READILY CRACK IF HIT BY AN OBJECT. BUT THIS APPEARS TO BE A DIFFERENT ISSUE BECAUSE: 1) THE VEHICLE IS NEW, ABOUT 2 MONTHS OLD WITH APPROXIMATELY 4500 MILES. 2) I KNOW OF NO SOLID OBJECTS HITTING THE WINDSHIELD 3) THE CRACK APPEARS TO HAVE BEGUN IN AN AREA PROTECTED BY THE HOOD LINE. IT WOULD BE HIGHLY UNLIKELY A STONE OR OTHER OBJECT ON THE ROAD COULD BE THROWN UP AND STRIKE THE WINDSHIELD BELOW THE WIPER BLADES. 4) WE FIRST NOTICED THE CRACK AFTER THE CAR HAD BEEN STATIONARY, PARKED IN OUR DRIVEWAY, FOR 3 DAYS. 5) WE HAVING THE FIRST HOT DAYS OF THE YEAR (90+ DEGREES F). 6) AND YES, THE INTERNET HAS A NUMBER OF VERY SIMILAR STORIES INVOLVING 2019 SUBARU FORESTERS ENDURING CRACKING WINDSHIELDS WHEN STATIONARY.
Mfg Campaign: 11217846
Recall Date: Jun 4, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Corrective Action:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Additional Notes:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Mfg Campaign: 11217293
Recall Date: Jun 1, 2019
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Corrective Action:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Additional Notes:
STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.
Mfg Campaign: 11217293
Recall Date: Jun 1, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE STATIONARY, TURNED WINDSHIELD HEATER ON AND THE WINDSHIELD CRACK COMING BELOW WIPER AREA AND TRAVELED TO MIDDLE AREA.
Corrective Action:
VEHICLE STATIONARY, TURNED WINDSHIELD HEATER ON AND THE WINDSHIELD CRACK COMING BELOW WIPER AREA AND TRAVELED TO MIDDLE AREA.
Additional Notes:
VEHICLE STATIONARY, TURNED WINDSHIELD HEATER ON AND THE WINDSHIELD CRACK COMING BELOW WIPER AREA AND TRAVELED TO MIDDLE AREA.
Mfg Campaign: 11217089
Recall Date: May 31, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE REAR, AUTOMATIC TAILGATE PERIODICALLY FAILS TO OPERATE AND EFFECTIVELY LOCKS ONE OUT OF THAT AREA. THERE IS NO KNOWN BY-PASS OR WORKAROUND AND BASED ON SUBARU USER SITE, APPEARS TO BE A WIDESPREAD PROBLEM. IT ALSO SEEMS THAT SUBARU ITSELF DOES NOT UNDERSTAND THE ISSUE AND HAS MANY EXPLANATIONS BUT NO SOLUTION OR WORKAROUND. IT REPRESENTS A SERIOUS SAFETY ISSUE SHOULD A PET BE IN THE BACK OR PERHAPS A PERSON AFTER A CRASH. WHEN IT FAILS, THE ELECTRONIC KEY, DASHBOARD BUTTON AND BUTTON ON THE GATE ALL FAIL TO OPERATE AND ONE IS EFFECTIVELY LOCKED OUT FROM THAT PART OF THE CAR. THE "WHEN DID THIS HAPPEN" QUESTION NEEDS TO HAVE MULTIPLE ANSWER OPTIONS. MY WIFE AND I BOTH OWN A 2019 SUBARU FORESTER TOURING AND WE BOTH ARE HAVING ISSUES. INCIDENTS RIGHT AFTER PURCHASE AT THE END OF APRIL 2019 AND THROUGH 5/31/2019 PER CAR.
Corrective Action:
THE REAR, AUTOMATIC TAILGATE PERIODICALLY FAILS TO OPERATE AND EFFECTIVELY LOCKS ONE OUT OF THAT AREA. THERE IS NO KNOWN BY-PASS OR WORKAROUND AND BASED ON SUBARU USER SITE, APPEARS TO BE A WIDESPREAD PROBLEM. IT ALSO SEEMS THAT SUBARU ITSELF DOES NOT UNDERSTAND THE ISSUE AND HAS MANY EXPLANATIONS BUT NO SOLUTION OR WORKAROUND. IT REPRESENTS A SERIOUS SAFETY ISSUE SHOULD A PET BE IN THE BACK OR PERHAPS A PERSON AFTER A CRASH. WHEN IT FAILS, THE ELECTRONIC KEY, DASHBOARD BUTTON AND BUTTON ON THE GATE ALL FAIL TO OPERATE AND ONE IS EFFECTIVELY LOCKED OUT FROM THAT PART OF THE CAR. THE "WHEN DID THIS HAPPEN" QUESTION NEEDS TO HAVE MULTIPLE ANSWER OPTIONS. MY WIFE AND I BOTH OWN A 2019 SUBARU FORESTER TOURING AND WE BOTH ARE HAVING ISSUES. INCIDENTS RIGHT AFTER PURCHASE AT THE END OF APRIL 2019 AND THROUGH 5/31/2019 PER CAR.
Additional Notes:
THE REAR, AUTOMATIC TAILGATE PERIODICALLY FAILS TO OPERATE AND EFFECTIVELY LOCKS ONE OUT OF THAT AREA. THERE IS NO KNOWN BY-PASS OR WORKAROUND AND BASED ON SUBARU USER SITE, APPEARS TO BE A WIDESPREAD PROBLEM. IT ALSO SEEMS THAT SUBARU ITSELF DOES NOT UNDERSTAND THE ISSUE AND HAS MANY EXPLANATIONS BUT NO SOLUTION OR WORKAROUND. IT REPRESENTS A SERIOUS SAFETY ISSUE SHOULD A PET BE IN THE BACK OR PERHAPS A PERSON AFTER A CRASH. WHEN IT FAILS, THE ELECTRONIC KEY, DASHBOARD BUTTON AND BUTTON ON THE GATE ALL FAIL TO OPERATE AND ONE IS EFFECTIVELY LOCKED OUT FROM THAT PART OF THE CAR. THE "WHEN DID THIS HAPPEN" QUESTION NEEDS TO HAVE MULTIPLE ANSWER OPTIONS. MY WIFE AND I BOTH OWN A 2019 SUBARU FORESTER TOURING AND WE BOTH ARE HAVING ISSUES. INCIDENTS RIGHT AFTER PURCHASE AT THE END OF APRIL 2019 AND THROUGH 5/31/2019 PER CAR.
Mfg Campaign: 11217148
Recall Date: May 31, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Corrective Action:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Additional Notes:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Mfg Campaign: 11208868
Recall Date: May 21, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Corrective Action:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Additional Notes:
ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .
Mfg Campaign: 11208868
Recall Date: May 21, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE SEATBELT IN THE BACKSEAT GETS TANGLED AND LOCKS IN AN UPPER POSITION MAKING THE SEATBELT INOPERABLE.I HAVE HAD THE CAR SEVEN MONTHS AND IT HAS HAPPENED 10 TIMES. I TAKE IT TO THE DEALER , THEY PULL THE STUCK BELT OUT FROM UNDER THE METAL ROLLER,BUT IT HAPPENS AGAIN AND AGAIN.*DT*JB
Corrective Action:
THE SEATBELT IN THE BACKSEAT GETS TANGLED AND LOCKS IN AN UPPER POSITION MAKING THE SEATBELT INOPERABLE.I HAVE HAD THE CAR SEVEN MONTHS AND IT HAS HAPPENED 10 TIMES. I TAKE IT TO THE DEALER , THEY PULL THE STUCK BELT OUT FROM UNDER THE METAL ROLLER,BUT IT HAPPENS AGAIN AND AGAIN.*DT*JB
Additional Notes:
THE SEATBELT IN THE BACKSEAT GETS TANGLED AND LOCKS IN AN UPPER POSITION MAKING THE SEATBELT INOPERABLE.I HAVE HAD THE CAR SEVEN MONTHS AND IT HAS HAPPENED 10 TIMES. I TAKE IT TO THE DEALER , THEY PULL THE STUCK BELT OUT FROM UNDER THE METAL ROLLER,BUT IT HAPPENS AGAIN AND AGAIN.*DT*JB
Mfg Campaign: 11209065
Recall Date: May 21, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NEW CAR - 3 WEEKS OLD AND A 1,000 MILES. DRIVING TO WORK ON A ROUTE I'VE TAKEN FOR 5 YEARS. I WAS TRAVELING AT 60 MPH ON I-195 ON A RAINY MORNING, AND I HEARD WHAT SOUNDED LIKE A SMALL ROCK HIT THE WINDSHILED BUT I COULDN'T SEE ANY DAMAGE. AFTER WORK WALKING BACK TO MY CAR I SEE A ONE FOOT CRACK ON THE PASSENGER SIDE, WHICH HAS NOW GROWN TO TWO FEET RUNNING HORIZONTAL. THERE IS A SMALL CHIP JUST BELOW THE PASSENGER SIDE WIPER. THE CRACK HAS GROWN FROM THAT CHIP. VERY FRUSTRATING TO HAVE GLASS BREAK AND CRACK SO EASILY. AFTER RESEARCHING THIS I SAW THAT SEVERAL PEOPLE HAVE HAD SIMILAR ISSUES WITH FORESTER GLASS.
Corrective Action:
NEW CAR - 3 WEEKS OLD AND A 1,000 MILES. DRIVING TO WORK ON A ROUTE I'VE TAKEN FOR 5 YEARS. I WAS TRAVELING AT 60 MPH ON I-195 ON A RAINY MORNING, AND I HEARD WHAT SOUNDED LIKE A SMALL ROCK HIT THE WINDSHILED BUT I COULDN'T SEE ANY DAMAGE. AFTER WORK WALKING BACK TO MY CAR I SEE A ONE FOOT CRACK ON THE PASSENGER SIDE, WHICH HAS NOW GROWN TO TWO FEET RUNNING HORIZONTAL. THERE IS A SMALL CHIP JUST BELOW THE PASSENGER SIDE WIPER. THE CRACK HAS GROWN FROM THAT CHIP. VERY FRUSTRATING TO HAVE GLASS BREAK AND CRACK SO EASILY. AFTER RESEARCHING THIS I SAW THAT SEVERAL PEOPLE HAVE HAD SIMILAR ISSUES WITH FORESTER GLASS.
Additional Notes:
NEW CAR - 3 WEEKS OLD AND A 1,000 MILES. DRIVING TO WORK ON A ROUTE I'VE TAKEN FOR 5 YEARS. I WAS TRAVELING AT 60 MPH ON I-195 ON A RAINY MORNING, AND I HEARD WHAT SOUNDED LIKE A SMALL ROCK HIT THE WINDSHILED BUT I COULDN'T SEE ANY DAMAGE. AFTER WORK WALKING BACK TO MY CAR I SEE A ONE FOOT CRACK ON THE PASSENGER SIDE, WHICH HAS NOW GROWN TO TWO FEET RUNNING HORIZONTAL. THERE IS A SMALL CHIP JUST BELOW THE PASSENGER SIDE WIPER. THE CRACK HAS GROWN FROM THAT CHIP. VERY FRUSTRATING TO HAVE GLASS BREAK AND CRACK SO EASILY. AFTER RESEARCHING THIS I SAW THAT SEVERAL PEOPLE HAVE HAD SIMILAR ISSUES WITH FORESTER GLASS.
Mfg Campaign: 11208236
Recall Date: May 17, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED MY 2019 SUBARU FORESTER SPORT ON FRIDAY, 4/19/19. ON SATURDAY, 4/20/19 I WAS DRIVING ON THE INTERSTATE IN THE RIGHT LANE WITH A PICKUP TRUCK PULLING A TRAILER AHEAD AND IN THE LANE TO MY LEFT. I DID NOT SEE ANYTHING, BUT HEARD A CRACK AND MY WINDSHIELD CRACKED FROM THE TOP JUST A FEW INCHES FROM CENTER TOWARD THE PASSENGER SIDE DOWN TOWARDS THE CENTER OF THE WINDSHIELD. UPON INSPECTION OF THE WINDSHIELD IT APPEARED THAT A SMALL ROCK MAY HAVE HIT THE WINDSHIELD NEAR THE TOP IN THE SECTION OF THE WINDSHIELD WHICH IS BLACK. THE DEALER STATED IT WAS HIT BY SOMETHING AND THEREFORE NOT COVERED UNDER WARRANTY. I FILED A CLAIM WITH MY INSURANCE AND PAID THE DEDUCTIBLE TO HAVE THE DEALER REPLACE THE WINDSHIELD. I PICKED UP THE VEHICLE MONDAY, 5/6/19 AFTER HAVING THE WINDSHIELD REPLACED. ON WEDNESDAY, 5/8/19 WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH WITH NOBODY IN FRONT OF ME, THE WINDSHIELD CRACKED FROM THE BOTTOM RIGHT HAND CORNER UP TOWARDS THE CENTER OF THE WINDSHIELD. I TOOK THE VEHICLE TO THE DEALER WHO COULD NOT FIND ANY IMPACT DAMAGE CAUSING THE CRACK. THEY AGREED TO REPLACE THE WINDSHIELD AT NO CHARGE TO ME. I PICKED UP THE VEHICLE ON TUESDAY 5/14/19 AFTER THE SECOND WINDSHIELD REPLACEMENT. AS OF TODAY, THURSDAY 5/16/19 THE WINDSHIELD DOES NOT HAVE ANY DAMAGE, ALTHOUGH WITH HAVING TWO WINDSHIELDS REPLACED WITHIN LESS THAN ONE MONTH OF OWNERSHIP, IT APPEARS THERE IS SOME SORT OF PROBLEM WITH THE MANUFACTURING AND/OR DESIGN OF THE SUBARU VEHICLES AND/OR WINDSHIELDS.
Corrective Action:
I PURCHASED MY 2019 SUBARU FORESTER SPORT ON FRIDAY, 4/19/19. ON SATURDAY, 4/20/19 I WAS DRIVING ON THE INTERSTATE IN THE RIGHT LANE WITH A PICKUP TRUCK PULLING A TRAILER AHEAD AND IN THE LANE TO MY LEFT. I DID NOT SEE ANYTHING, BUT HEARD A CRACK AND MY WINDSHIELD CRACKED FROM THE TOP JUST A FEW INCHES FROM CENTER TOWARD THE PASSENGER SIDE DOWN TOWARDS THE CENTER OF THE WINDSHIELD. UPON INSPECTION OF THE WINDSHIELD IT APPEARED THAT A SMALL ROCK MAY HAVE HIT THE WINDSHIELD NEAR THE TOP IN THE SECTION OF THE WINDSHIELD WHICH IS BLACK. THE DEALER STATED IT WAS HIT BY SOMETHING AND THEREFORE NOT COVERED UNDER WARRANTY. I FILED A CLAIM WITH MY INSURANCE AND PAID THE DEDUCTIBLE TO HAVE THE DEALER REPLACE THE WINDSHIELD. I PICKED UP THE VEHICLE MONDAY, 5/6/19 AFTER HAVING THE WINDSHIELD REPLACED. ON WEDNESDAY, 5/8/19 WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH WITH NOBODY IN FRONT OF ME, THE WINDSHIELD CRACKED FROM THE BOTTOM RIGHT HAND CORNER UP TOWARDS THE CENTER OF THE WINDSHIELD. I TOOK THE VEHICLE TO THE DEALER WHO COULD NOT FIND ANY IMPACT DAMAGE CAUSING THE CRACK. THEY AGREED TO REPLACE THE WINDSHIELD AT NO CHARGE TO ME. I PICKED UP THE VEHICLE ON TUESDAY 5/14/19 AFTER THE SECOND WINDSHIELD REPLACEMENT. AS OF TODAY, THURSDAY 5/16/19 THE WINDSHIELD DOES NOT HAVE ANY DAMAGE, ALTHOUGH WITH HAVING TWO WINDSHIELDS REPLACED WITHIN LESS THAN ONE MONTH OF OWNERSHIP, IT APPEARS THERE IS SOME SORT OF PROBLEM WITH THE MANUFACTURING AND/OR DESIGN OF THE SUBARU VEHICLES AND/OR WINDSHIELDS.
Additional Notes:
I PURCHASED MY 2019 SUBARU FORESTER SPORT ON FRIDAY, 4/19/19. ON SATURDAY, 4/20/19 I WAS DRIVING ON THE INTERSTATE IN THE RIGHT LANE WITH A PICKUP TRUCK PULLING A TRAILER AHEAD AND IN THE LANE TO MY LEFT. I DID NOT SEE ANYTHING, BUT HEARD A CRACK AND MY WINDSHIELD CRACKED FROM THE TOP JUST A FEW INCHES FROM CENTER TOWARD THE PASSENGER SIDE DOWN TOWARDS THE CENTER OF THE WINDSHIELD. UPON INSPECTION OF THE WINDSHIELD IT APPEARED THAT A SMALL ROCK MAY HAVE HIT THE WINDSHIELD NEAR THE TOP IN THE SECTION OF THE WINDSHIELD WHICH IS BLACK. THE DEALER STATED IT WAS HIT BY SOMETHING AND THEREFORE NOT COVERED UNDER WARRANTY. I FILED A CLAIM WITH MY INSURANCE AND PAID THE DEDUCTIBLE TO HAVE THE DEALER REPLACE THE WINDSHIELD. I PICKED UP THE VEHICLE MONDAY, 5/6/19 AFTER HAVING THE WINDSHIELD REPLACED. ON WEDNESDAY, 5/8/19 WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH WITH NOBODY IN FRONT OF ME, THE WINDSHIELD CRACKED FROM THE BOTTOM RIGHT HAND CORNER UP TOWARDS THE CENTER OF THE WINDSHIELD. I TOOK THE VEHICLE TO THE DEALER WHO COULD NOT FIND ANY IMPACT DAMAGE CAUSING THE CRACK. THEY AGREED TO REPLACE THE WINDSHIELD AT NO CHARGE TO ME. I PICKED UP THE VEHICLE ON TUESDAY 5/14/19 AFTER THE SECOND WINDSHIELD REPLACEMENT. AS OF TODAY, THURSDAY 5/16/19 THE WINDSHIELD DOES NOT HAVE ANY DAMAGE, ALTHOUGH WITH HAVING TWO WINDSHIELDS REPLACED WITHIN LESS THAN ONE MONTH OF OWNERSHIP, IT APPEARS THERE IS SOME SORT OF PROBLEM WITH THE MANUFACTURING AND/OR DESIGN OF THE SUBARU VEHICLES AND/OR WINDSHIELDS.
Mfg Campaign: 11207990
Recall Date: May 16, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Corrective Action:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Additional Notes:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Mfg Campaign: 11207122
Recall Date: May 12, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Corrective Action:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Additional Notes:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Mfg Campaign: 11207122
Recall Date: May 12, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Corrective Action:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Additional Notes:
I HAD THE NEW 2019 SUBARU FORESTER FOR NOT EVEN A MONTH YET, AND I HAVE BEEN IN THE DEALERSHIP FOR 5 TIMES REGARD OF POWER REAR GATE NOT OPENING AND CRACKED RIGHT REAR QUARTER GLASS, WHICH OF THE TWO I CONSIDERED MANUFACTURER DEFECTS, BUT THEY DENIED ON BOTH ISSUES BUT COULD NOT PROVIDE ME THE REASON AND PROPER WAY OF HOW THEY'RE GOING TO HANDLE THE PROBLEM.
Mfg Campaign: 11207122
Recall Date: May 12, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD HAS NUMEROUS ROCK CHIPS, QUALITY OF THE GLASS IS NOT UP TO PAR AND I'M AFRAID THAT CRACKS WILL START TO FORM SOON. PLEASE INVESTIGATE AS SUBARU NEEDS TO BE AWARE THAT THE CURRENT GLASS NEEDS TO BE REPLACED WITH A DURABLE GLASS AND BE ABLE TO RESIST EVERYDAY HITS FROM SMALL DEBRIS ON THE FREEWAY.
Corrective Action:
FRONT WINDSHIELD HAS NUMEROUS ROCK CHIPS, QUALITY OF THE GLASS IS NOT UP TO PAR AND I'M AFRAID THAT CRACKS WILL START TO FORM SOON. PLEASE INVESTIGATE AS SUBARU NEEDS TO BE AWARE THAT THE CURRENT GLASS NEEDS TO BE REPLACED WITH A DURABLE GLASS AND BE ABLE TO RESIST EVERYDAY HITS FROM SMALL DEBRIS ON THE FREEWAY.
Additional Notes:
FRONT WINDSHIELD HAS NUMEROUS ROCK CHIPS, QUALITY OF THE GLASS IS NOT UP TO PAR AND I'M AFRAID THAT CRACKS WILL START TO FORM SOON. PLEASE INVESTIGATE AS SUBARU NEEDS TO BE AWARE THAT THE CURRENT GLASS NEEDS TO BE REPLACED WITH A DURABLE GLASS AND BE ABLE TO RESIST EVERYDAY HITS FROM SMALL DEBRIS ON THE FREEWAY.
Mfg Campaign: 11203707
Recall Date: Apr 25, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FROM A SMALL PEBBLE AFTER HAVING THE CAR FOR 5 DAYS. I WAS DRIVING ON A CITY STREET, TRAVELING LESS THAN 40 MPH WHEN A PEBBLE HIT THE DRIVER'S SIDE EDGE OF THE WINDSHIELD. THE WINDSHIELD SHOULD BE ABLE TO WITHSTAND PEBBLES BEING THROWN UP FROM THE ROAD. THIS SHOULD BE ADDRESSED BY THE MANUFACTURER. I CANNOT BELIEVE THAT THIS WINDSHIELD CANNOT HANDLE DEBRIS HITTING IT. NO DIVOTS OR PITTING IN THE WINDSHIELD, JUST AN IMMEDIATE CRACK THAT GROWS. VERY DISAPPPOINTED WITH THIS VEHICLE'S WINDSHIELD.
Corrective Action:
WINDSHIELD CRACKED FROM A SMALL PEBBLE AFTER HAVING THE CAR FOR 5 DAYS. I WAS DRIVING ON A CITY STREET, TRAVELING LESS THAN 40 MPH WHEN A PEBBLE HIT THE DRIVER'S SIDE EDGE OF THE WINDSHIELD. THE WINDSHIELD SHOULD BE ABLE TO WITHSTAND PEBBLES BEING THROWN UP FROM THE ROAD. THIS SHOULD BE ADDRESSED BY THE MANUFACTURER. I CANNOT BELIEVE THAT THIS WINDSHIELD CANNOT HANDLE DEBRIS HITTING IT. NO DIVOTS OR PITTING IN THE WINDSHIELD, JUST AN IMMEDIATE CRACK THAT GROWS. VERY DISAPPPOINTED WITH THIS VEHICLE'S WINDSHIELD.
Additional Notes:
WINDSHIELD CRACKED FROM A SMALL PEBBLE AFTER HAVING THE CAR FOR 5 DAYS. I WAS DRIVING ON A CITY STREET, TRAVELING LESS THAN 40 MPH WHEN A PEBBLE HIT THE DRIVER'S SIDE EDGE OF THE WINDSHIELD. THE WINDSHIELD SHOULD BE ABLE TO WITHSTAND PEBBLES BEING THROWN UP FROM THE ROAD. THIS SHOULD BE ADDRESSED BY THE MANUFACTURER. I CANNOT BELIEVE THAT THIS WINDSHIELD CANNOT HANDLE DEBRIS HITTING IT. NO DIVOTS OR PITTING IN THE WINDSHIELD, JUST AN IMMEDIATE CRACK THAT GROWS. VERY DISAPPPOINTED WITH THIS VEHICLE'S WINDSHIELD.
Mfg Campaign: 11203088
Recall Date: Apr 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD BROKE
Corrective Action:
WINDSHIELD BROKE
Additional Notes:
WINDSHIELD BROKE
Mfg Campaign: 11202821
Recall Date: Apr 22, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HAD CAR ONLY THREE MONTHS. NOW IN ADDITION TO A CHIP THERE IS A GIGANTIC CRACK IN THE WINDSHIELD THAT WILL REQUIRE AN EXPENSIVE OEM REPLACEMENT.
Corrective Action:
HAD CAR ONLY THREE MONTHS. NOW IN ADDITION TO A CHIP THERE IS A GIGANTIC CRACK IN THE WINDSHIELD THAT WILL REQUIRE AN EXPENSIVE OEM REPLACEMENT.
Additional Notes:
HAD CAR ONLY THREE MONTHS. NOW IN ADDITION TO A CHIP THERE IS A GIGANTIC CRACK IN THE WINDSHIELD THAT WILL REQUIRE AN EXPENSIVE OEM REPLACEMENT.
Mfg Campaign: 11197322
Recall Date: Apr 19, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WIFE WAS DRIVING DOWN THE HIGHWAY AND HIT A VERY SMALL PEBBLE ABOUT THE SIZE OF A SKITTLE AND THE WINDSHIELD CRACKED AND NEEDS A FULL REPLACEMENT.
Corrective Action:
WIFE WAS DRIVING DOWN THE HIGHWAY AND HIT A VERY SMALL PEBBLE ABOUT THE SIZE OF A SKITTLE AND THE WINDSHIELD CRACKED AND NEEDS A FULL REPLACEMENT.
Additional Notes:
WIFE WAS DRIVING DOWN THE HIGHWAY AND HIT A VERY SMALL PEBBLE ABOUT THE SIZE OF A SKITTLE AND THE WINDSHIELD CRACKED AND NEEDS A FULL REPLACEMENT.
Mfg Campaign: 11197079
Recall Date: Apr 18, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD IS WEAK AND CRACKS VERY EASILY. HAVE HAD IT REPLACED AND FIVE DAYS LATER IT NEEDS REPLACING AGAIN DUE TO CRACK. BOTH TIMES FROM A SMALL ROCK HITTING THE WINDSHIELD ON THE HIGHWAY.
Corrective Action:
WINDSHIELD IS WEAK AND CRACKS VERY EASILY. HAVE HAD IT REPLACED AND FIVE DAYS LATER IT NEEDS REPLACING AGAIN DUE TO CRACK. BOTH TIMES FROM A SMALL ROCK HITTING THE WINDSHIELD ON THE HIGHWAY.
Additional Notes:
WINDSHIELD IS WEAK AND CRACKS VERY EASILY. HAVE HAD IT REPLACED AND FIVE DAYS LATER IT NEEDS REPLACING AGAIN DUE TO CRACK. BOTH TIMES FROM A SMALL ROCK HITTING THE WINDSHIELD ON THE HIGHWAY.
Mfg Campaign: 11196895
Recall Date: Apr 17, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
IN OUR 2 WEEK OLD 2019 FORESTER, WE WERE DRIVING ON THE FREEWAY AT 65MPH AND FELT A SUDDEN JOLT AND THE CAR SHUT OFF: THE LIGHTS ON THE DASHBOARD WENT OFF, THE HEADLIGHTS WENT OFF, THE TURN SIGNALS WOULD NOT WORK AND THE ACCELERATOR WASN'T WORKING. WE GUIDED THE CAR OFF THE FREEWAY AND SAT ON THE SIDE OF THE FREEWAY. THE DEALER'S MASTER MECHANIC CANNOT FIND ANY CODE THAT TELLS THEM WHAT IS WRONG SO THEY TELL US THERE IS NOTHING TO FIX. THIS IS OUTRAGEOUS. THIS WAS A LIFE-THREATENING EVENT SO WE DO NOT FEEL SAFE DRIVING THE CAR FOR OURSELVES AND OTHER CARS ON THE FREEWAY. SUBARU IS NOT TAKING THIS SERIOUSLY. WE READ THERE HAVE BEEN OTHER "CAR STALL" PROBLEMS SIMILAR TO OURS WITH FORESTERS FROM OTHER YEARS.
Corrective Action:
IN OUR 2 WEEK OLD 2019 FORESTER, WE WERE DRIVING ON THE FREEWAY AT 65MPH AND FELT A SUDDEN JOLT AND THE CAR SHUT OFF: THE LIGHTS ON THE DASHBOARD WENT OFF, THE HEADLIGHTS WENT OFF, THE TURN SIGNALS WOULD NOT WORK AND THE ACCELERATOR WASN'T WORKING. WE GUIDED THE CAR OFF THE FREEWAY AND SAT ON THE SIDE OF THE FREEWAY. THE DEALER'S MASTER MECHANIC CANNOT FIND ANY CODE THAT TELLS THEM WHAT IS WRONG SO THEY TELL US THERE IS NOTHING TO FIX. THIS IS OUTRAGEOUS. THIS WAS A LIFE-THREATENING EVENT SO WE DO NOT FEEL SAFE DRIVING THE CAR FOR OURSELVES AND OTHER CARS ON THE FREEWAY. SUBARU IS NOT TAKING THIS SERIOUSLY. WE READ THERE HAVE BEEN OTHER "CAR STALL" PROBLEMS SIMILAR TO OURS WITH FORESTERS FROM OTHER YEARS.
Additional Notes:
IN OUR 2 WEEK OLD 2019 FORESTER, WE WERE DRIVING ON THE FREEWAY AT 65MPH AND FELT A SUDDEN JOLT AND THE CAR SHUT OFF: THE LIGHTS ON THE DASHBOARD WENT OFF, THE HEADLIGHTS WENT OFF, THE TURN SIGNALS WOULD NOT WORK AND THE ACCELERATOR WASN'T WORKING. WE GUIDED THE CAR OFF THE FREEWAY AND SAT ON THE SIDE OF THE FREEWAY. THE DEALER'S MASTER MECHANIC CANNOT FIND ANY CODE THAT TELLS THEM WHAT IS WRONG SO THEY TELL US THERE IS NOTHING TO FIX. THIS IS OUTRAGEOUS. THIS WAS A LIFE-THREATENING EVENT SO WE DO NOT FEEL SAFE DRIVING THE CAR FOR OURSELVES AND OTHER CARS ON THE FREEWAY. SUBARU IS NOT TAKING THIS SERIOUSLY. WE READ THERE HAVE BEEN OTHER "CAR STALL" PROBLEMS SIMILAR TO OURS WITH FORESTERS FROM OTHER YEARS.
Mfg Campaign: 11195742
Recall Date: Apr 12, 2019
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