Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR GATE DOOR WOULD NOT OPEN WHETHER USING KEYLESS FOB, REAR GATE DOOR BUTTON OR DASH BUTTON. HAD TO HAVE CAR BATTERY DISCONNECTED FOR A SHORT PERIOD OF TIME AND THEN RECONNECTED IT TO GET THE REAR GATE DOOR TO WORK.
Corrective Action:
REAR GATE DOOR WOULD NOT OPEN WHETHER USING KEYLESS FOB, REAR GATE DOOR BUTTON OR DASH BUTTON. HAD TO HAVE CAR BATTERY DISCONNECTED FOR A SHORT PERIOD OF TIME AND THEN RECONNECTED IT TO GET THE REAR GATE DOOR TO WORK.
Additional Notes:
REAR GATE DOOR WOULD NOT OPEN WHETHER USING KEYLESS FOB, REAR GATE DOOR BUTTON OR DASH BUTTON. HAD TO HAVE CAR BATTERY DISCONNECTED FOR A SHORT PERIOD OF TIME AND THEN RECONNECTED IT TO GET THE REAR GATE DOOR TO WORK.
Mfg Campaign: 11181561
Recall Date: Feb 21, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Corrective Action:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Additional Notes:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Mfg Campaign: 11180003
Recall Date: Feb 14, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Corrective Action:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Additional Notes:
WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.
Mfg Campaign: 11180003
Recall Date: Feb 14, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I AM HERE TO REPORT MY 2019 SUBARU FORRESTER WINDSHIELD CRACK. I THE CAR IS ONLY 1 MONTH OLD AND WE FOUND THE CRACK IN THE MORNING WHILE SITTING IN THE DRIVEWAY I HEARD THE SAME PROBLEM HAPPENS ON 2015 OUTBACK I CALLED THE SHOP AND THEY TOOK PICTURES AND THEY DID NOT FIND ANY CHIPS THAT WOULD INDICATE A ROCK OR PEBBLE HIT THE CAR AND SAID THEY WILL CALL SUBARU AND GET BACK TO ME
Corrective Action:
I AM HERE TO REPORT MY 2019 SUBARU FORRESTER WINDSHIELD CRACK. I THE CAR IS ONLY 1 MONTH OLD AND WE FOUND THE CRACK IN THE MORNING WHILE SITTING IN THE DRIVEWAY I HEARD THE SAME PROBLEM HAPPENS ON 2015 OUTBACK I CALLED THE SHOP AND THEY TOOK PICTURES AND THEY DID NOT FIND ANY CHIPS THAT WOULD INDICATE A ROCK OR PEBBLE HIT THE CAR AND SAID THEY WILL CALL SUBARU AND GET BACK TO ME
Additional Notes:
I AM HERE TO REPORT MY 2019 SUBARU FORRESTER WINDSHIELD CRACK. I THE CAR IS ONLY 1 MONTH OLD AND WE FOUND THE CRACK IN THE MORNING WHILE SITTING IN THE DRIVEWAY I HEARD THE SAME PROBLEM HAPPENS ON 2015 OUTBACK I CALLED THE SHOP AND THEY TOOK PICTURES AND THEY DID NOT FIND ANY CHIPS THAT WOULD INDICATE A ROCK OR PEBBLE HIT THE CAR AND SAID THEY WILL CALL SUBARU AND GET BACK TO ME
Mfg Campaign: 11174431
Recall Date: Feb 5, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE 2019 SUBARU FORESTER WITH THE ELECTRIC REAR DOOR, HAS AN ALMOST IMPOSSIBLE MANUAL RELEASE MECHANISM FOR THE INTERIOR REAR HATCH DOOR (THE 5TH DOOR AT THE REAR). A LITTLE PANEL HAS TO BE REMOVED USING A SCREW DRIVE TO ACCESS THE MANUAL RELEASE. THERE IS NO SIGN OR INDICATION THAT THE PARTICULAR PANEL HAS THE RELEASE BEHIND IT. IF FOR SOME REASON THERE IS AN EMERGENCY THAT NECESSITATES THE EMERGENCY USE OF THAT REAR DOOR, THE VICTIM WILL NEVER GET THE DOOR OPEN UNLESS (1) THEY KNOW OF THE PANEL AND (2) THEY HAVE A SCREW DRIVER WITH THEM!
Corrective Action:
THE 2019 SUBARU FORESTER WITH THE ELECTRIC REAR DOOR, HAS AN ALMOST IMPOSSIBLE MANUAL RELEASE MECHANISM FOR THE INTERIOR REAR HATCH DOOR (THE 5TH DOOR AT THE REAR). A LITTLE PANEL HAS TO BE REMOVED USING A SCREW DRIVE TO ACCESS THE MANUAL RELEASE. THERE IS NO SIGN OR INDICATION THAT THE PARTICULAR PANEL HAS THE RELEASE BEHIND IT. IF FOR SOME REASON THERE IS AN EMERGENCY THAT NECESSITATES THE EMERGENCY USE OF THAT REAR DOOR, THE VICTIM WILL NEVER GET THE DOOR OPEN UNLESS (1) THEY KNOW OF THE PANEL AND (2) THEY HAVE A SCREW DRIVER WITH THEM!
Additional Notes:
THE 2019 SUBARU FORESTER WITH THE ELECTRIC REAR DOOR, HAS AN ALMOST IMPOSSIBLE MANUAL RELEASE MECHANISM FOR THE INTERIOR REAR HATCH DOOR (THE 5TH DOOR AT THE REAR). A LITTLE PANEL HAS TO BE REMOVED USING A SCREW DRIVE TO ACCESS THE MANUAL RELEASE. THERE IS NO SIGN OR INDICATION THAT THE PARTICULAR PANEL HAS THE RELEASE BEHIND IT. IF FOR SOME REASON THERE IS AN EMERGENCY THAT NECESSITATES THE EMERGENCY USE OF THAT REAR DOOR, THE VICTIM WILL NEVER GET THE DOOR OPEN UNLESS (1) THEY KNOW OF THE PANEL AND (2) THEY HAVE A SCREW DRIVER WITH THEM!
Mfg Campaign: 11171068
Recall Date: Jan 20, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TAKATA RECALL, WE RECENTLY PURCHASED A 2019 SUBARU FORESTER FROM A SUBARU DEALER IN BERLIN VERMONT. IT DEVELOPED AN EXTREMELY LOUD SQUEAL WITH UNDER 2000 MILES. THIS WAS A RESULT OF DEFECTIVE BRAKE MATERIAL ON THE RIGHT REAR INNER BRAKE PAD BREAKING LOOSE FROM THE BRAKE PAD AND LODGING BETWEEN THE ROTOR AND DUST SHIELD. I TOOK PHOTOS OF SAID DEFECT (KEPT THE DEFECTIVE COMPONENT) AND BROUGHT THE VEHICLE BACK TO THE DEALER, I GAVE THEM THE DEFECTIVE MATERIAL WHICH WAS CRUSTED ON THE SIDE OF THE PAD LINING. THEY BROUGHT THE CAR IN AND TOLD ME IT WAS ROAD DIRT. FORTUNATELY I TOOK PHOTOS OF THE DEFECTIVE COMPONENT AS WELL AS THE BRAKE PAD. THEY GAVE ME THE CAR BACK WITHOUT CHANGING THE DEFECTIVE COMPONENTS. THE DEFECTIVE BRAKE PAD HAD A BUILD UP OF THIS CRUSTED OBVIOUSLY DEFECTIVE MATERIAL FROM BRAKE MANUFACTURE ON THE SIDES OF IT. THIS MATERIAL APPEARED TO HAVE A LAVA CRUSTY TYPE TEXTURE AND IS OBVIOUSLY NOT BRAKE PAD MATERIAL. THE MANUFACTURED BRAKE PADS ARE CURRENTLY ON THE VEHICLE. I CAN NOT UPLOAD PHOTOS ON THIS COMPUTER, DO HAVE PHOTOS HOWEVER. THIS WOULD OBVIOUSLY HAVE SOME EFFECT ON BRAKE LIFE AND AND PERFORMANCE AS A FOREIGN SUBSTANCE IS BEING INTRODUCED INTO THE SERVICE BRAKE COMPONENTS. I HAVE THE ACTUAL MILES WHEN THE DEALER BROUGHT IT INTO THE SHOP AS WELL. THANKS FOR YOUR ATTENTION IN THIS MATTER.
Corrective Action:
TAKATA RECALL, WE RECENTLY PURCHASED A 2019 SUBARU FORESTER FROM A SUBARU DEALER IN BERLIN VERMONT. IT DEVELOPED AN EXTREMELY LOUD SQUEAL WITH UNDER 2000 MILES. THIS WAS A RESULT OF DEFECTIVE BRAKE MATERIAL ON THE RIGHT REAR INNER BRAKE PAD BREAKING LOOSE FROM THE BRAKE PAD AND LODGING BETWEEN THE ROTOR AND DUST SHIELD. I TOOK PHOTOS OF SAID DEFECT (KEPT THE DEFECTIVE COMPONENT) AND BROUGHT THE VEHICLE BACK TO THE DEALER, I GAVE THEM THE DEFECTIVE MATERIAL WHICH WAS CRUSTED ON THE SIDE OF THE PAD LINING. THEY BROUGHT THE CAR IN AND TOLD ME IT WAS ROAD DIRT. FORTUNATELY I TOOK PHOTOS OF THE DEFECTIVE COMPONENT AS WELL AS THE BRAKE PAD. THEY GAVE ME THE CAR BACK WITHOUT CHANGING THE DEFECTIVE COMPONENTS. THE DEFECTIVE BRAKE PAD HAD A BUILD UP OF THIS CRUSTED OBVIOUSLY DEFECTIVE MATERIAL FROM BRAKE MANUFACTURE ON THE SIDES OF IT. THIS MATERIAL APPEARED TO HAVE A LAVA CRUSTY TYPE TEXTURE AND IS OBVIOUSLY NOT BRAKE PAD MATERIAL. THE MANUFACTURED BRAKE PADS ARE CURRENTLY ON THE VEHICLE. I CAN NOT UPLOAD PHOTOS ON THIS COMPUTER, DO HAVE PHOTOS HOWEVER. THIS WOULD OBVIOUSLY HAVE SOME EFFECT ON BRAKE LIFE AND AND PERFORMANCE AS A FOREIGN SUBSTANCE IS BEING INTRODUCED INTO THE SERVICE BRAKE COMPONENTS. I HAVE THE ACTUAL MILES WHEN THE DEALER BROUGHT IT INTO THE SHOP AS WELL. THANKS FOR YOUR ATTENTION IN THIS MATTER.
Additional Notes:
TAKATA RECALL, WE RECENTLY PURCHASED A 2019 SUBARU FORESTER FROM A SUBARU DEALER IN BERLIN VERMONT. IT DEVELOPED AN EXTREMELY LOUD SQUEAL WITH UNDER 2000 MILES. THIS WAS A RESULT OF DEFECTIVE BRAKE MATERIAL ON THE RIGHT REAR INNER BRAKE PAD BREAKING LOOSE FROM THE BRAKE PAD AND LODGING BETWEEN THE ROTOR AND DUST SHIELD. I TOOK PHOTOS OF SAID DEFECT (KEPT THE DEFECTIVE COMPONENT) AND BROUGHT THE VEHICLE BACK TO THE DEALER, I GAVE THEM THE DEFECTIVE MATERIAL WHICH WAS CRUSTED ON THE SIDE OF THE PAD LINING. THEY BROUGHT THE CAR IN AND TOLD ME IT WAS ROAD DIRT. FORTUNATELY I TOOK PHOTOS OF THE DEFECTIVE COMPONENT AS WELL AS THE BRAKE PAD. THEY GAVE ME THE CAR BACK WITHOUT CHANGING THE DEFECTIVE COMPONENTS. THE DEFECTIVE BRAKE PAD HAD A BUILD UP OF THIS CRUSTED OBVIOUSLY DEFECTIVE MATERIAL FROM BRAKE MANUFACTURE ON THE SIDES OF IT. THIS MATERIAL APPEARED TO HAVE A LAVA CRUSTY TYPE TEXTURE AND IS OBVIOUSLY NOT BRAKE PAD MATERIAL. THE MANUFACTURED BRAKE PADS ARE CURRENTLY ON THE VEHICLE. I CAN NOT UPLOAD PHOTOS ON THIS COMPUTER, DO HAVE PHOTOS HOWEVER. THIS WOULD OBVIOUSLY HAVE SOME EFFECT ON BRAKE LIFE AND AND PERFORMANCE AS A FOREIGN SUBSTANCE IS BEING INTRODUCED INTO THE SERVICE BRAKE COMPONENTS. I HAVE THE ACTUAL MILES WHEN THE DEALER BROUGHT IT INTO THE SHOP AS WELL. THANKS FOR YOUR ATTENTION IN THIS MATTER.
Mfg Campaign: 11163719
Recall Date: Dec 27, 2018
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