Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Consumer Complaints
107 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Subaru Forester. The contact stated while the vehicle was parked, the contact noticed that the front windshield was cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was scheduled for the front windshield replacement. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.
Corrective Action:
The contact owns a 2022 Subaru Forester. The contact stated while the vehicle was parked, the contact noticed that the front windshield was cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was scheduled for the front windshield replacement. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.
Additional Notes:
The contact owns a 2022 Subaru Forester. The contact stated while the vehicle was parked, the contact noticed that the front windshield was cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was scheduled for the front windshield replacement. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.
Mfg Campaign: 11673298
Recall Date: Jul 14, 2025
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I pulled into a parking space and as I slowed to a stop my car surged forward. I put my foot on the brake and the car continued to surge for a few seconds before the brakes engaged. I almost hit a fence and had to circle my car on a grassy lawn until the brakes egaged and I was able to park the car.
Corrective Action:
I pulled into a parking space and as I slowed to a stop my car surged forward. I put my foot on the brake and the car continued to surge for a few seconds before the brakes engaged. I almost hit a fence and had to circle my car on a grassy lawn until the brakes egaged and I was able to park the car.
Additional Notes:
I pulled into a parking space and as I slowed to a stop my car surged forward. I put my foot on the brake and the car continued to surge for a few seconds before the brakes engaged. I almost hit a fence and had to circle my car on a grassy lawn until the brakes egaged and I was able to park the car.
Mfg Campaign: 11658939
Recall Date: May 5, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This happened to me a few days ago: The pre-collision braking system slammed my car to a stop when I was going 30 mph on a straight country road, and there was nothing in front of me or on the side of the road. No one anywhere around. It was 1 PM with good weather. Nothing to trigger the pre-collision braking system on my 2022 Forester. The sensors weren't dirty. The car suddenly slammed on the brakes. It felt like I'd slammed into something, but nothing was there! There was nothing anywhere around. I turned off the pre-collision feature and took the car to the dealer (where I bought the car and have it serviced). Cost me $135 to be told that there was nothing wrong. And they said that my extended warranty wouldn't cover the cost because they didn't find anything wrong and couldn't make it happen in a test drive. Having the brakes slam on like that was terrifying! Imagine if I'd been on a highway and there had been someone behind me. They would have rear-ended me! And I've read MANY, MANY similar accounts by Subaru owners on Reddit and the Subaru owners forum. Please do something about this. It's dangerous! Thank you!
Corrective Action:
This happened to me a few days ago: The pre-collision braking system slammed my car to a stop when I was going 30 mph on a straight country road, and there was nothing in front of me or on the side of the road. No one anywhere around. It was 1 PM with good weather. Nothing to trigger the pre-collision braking system on my 2022 Forester. The sensors weren't dirty. The car suddenly slammed on the brakes. It felt like I'd slammed into something, but nothing was there! There was nothing anywhere around. I turned off the pre-collision feature and took the car to the dealer (where I bought the car and have it serviced). Cost me $135 to be told that there was nothing wrong. And they said that my extended warranty wouldn't cover the cost because they didn't find anything wrong and couldn't make it happen in a test drive. Having the brakes slam on like that was terrifying! Imagine if I'd been on a highway and there had been someone behind me. They would have rear-ended me! And I've read MANY, MANY similar accounts by Subaru owners on Reddit and the Subaru owners forum. Please do something about this. It's dangerous! Thank you!
Additional Notes:
This happened to me a few days ago: The pre-collision braking system slammed my car to a stop when I was going 30 mph on a straight country road, and there was nothing in front of me or on the side of the road. No one anywhere around. It was 1 PM with good weather. Nothing to trigger the pre-collision braking system on my 2022 Forester. The sensors weren't dirty. The car suddenly slammed on the brakes. It felt like I'd slammed into something, but nothing was there! There was nothing anywhere around. I turned off the pre-collision feature and took the car to the dealer (where I bought the car and have it serviced). Cost me $135 to be told that there was nothing wrong. And they said that my extended warranty wouldn't cover the cost because they didn't find anything wrong and couldn't make it happen in a test drive. Having the brakes slam on like that was terrifying! Imagine if I'd been on a highway and there had been someone behind me. They would have rear-ended me! And I've read MANY, MANY similar accounts by Subaru owners on Reddit and the Subaru owners forum. Please do something about this. It's dangerous! Thank you!
Mfg Campaign: 11648782
Recall Date: Mar 17, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Subaru Forester. The contact stated that while her husband was stopped at a stoplight, the accelerator pedal was depressed; however, the vehicle failed to move. There were three abnormal beeps heard. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2022 Subaru Forester. The contact stated that while her husband was stopped at a stoplight, the accelerator pedal was depressed; however, the vehicle failed to move. There were three abnormal beeps heard. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2022 Subaru Forester. The contact stated that while her husband was stopped at a stoplight, the accelerator pedal was depressed; however, the vehicle failed to move. There were three abnormal beeps heard. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,000.
Mfg Campaign: 11645910
Recall Date: Mar 3, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Corrective Action:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Additional Notes:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Mfg Campaign: 11645452
Recall Date: Feb 27, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Corrective Action:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Additional Notes:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Mfg Campaign: 11645452
Recall Date: Feb 27, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Corrective Action:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Additional Notes:
While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.
Mfg Campaign: 11645452
Recall Date: Feb 27, 2025
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Premature wear on Bridgestone Ecopia Tires. We have had several instances in our company with these tires wearing prematurely, some as low as 12k miles but usually somewhere in the 20's & 30's thousand-wise, these tires exhibit numerous cracks especially on the inner side that is difficult to see unless you pull the tires off. A lot of WEB chatter indicates that they are especially vulnerable in cold weather states. We've informed Subaru several times but are often hushed since they fear a major Recall.
Corrective Action:
Premature wear on Bridgestone Ecopia Tires. We have had several instances in our company with these tires wearing prematurely, some as low as 12k miles but usually somewhere in the 20's & 30's thousand-wise, these tires exhibit numerous cracks especially on the inner side that is difficult to see unless you pull the tires off. A lot of WEB chatter indicates that they are especially vulnerable in cold weather states. We've informed Subaru several times but are often hushed since they fear a major Recall.
Additional Notes:
Premature wear on Bridgestone Ecopia Tires. We have had several instances in our company with these tires wearing prematurely, some as low as 12k miles but usually somewhere in the 20's & 30's thousand-wise, these tires exhibit numerous cracks especially on the inner side that is difficult to see unless you pull the tires off. A lot of WEB chatter indicates that they are especially vulnerable in cold weather states. We've informed Subaru several times but are often hushed since they fear a major Recall.
Mfg Campaign: 11643956
Recall Date: Feb 20, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving with adapative cruise on a highway around 65 mph. I can only assume it did a sudden and rapid slow down on its own due fairly defined shadows on the road from tall rocks/cliffs on the side of the road. Luckily I was the only one on the road at the time. It was a clear sunny day. This to me is pretty unsafe if there had been other cars. I have made a service appointment about the issue as well a head unit that is very glitchy
Corrective Action:
I was driving with adapative cruise on a highway around 65 mph. I can only assume it did a sudden and rapid slow down on its own due fairly defined shadows on the road from tall rocks/cliffs on the side of the road. Luckily I was the only one on the road at the time. It was a clear sunny day. This to me is pretty unsafe if there had been other cars. I have made a service appointment about the issue as well a head unit that is very glitchy
Additional Notes:
I was driving with adapative cruise on a highway around 65 mph. I can only assume it did a sudden and rapid slow down on its own due fairly defined shadows on the road from tall rocks/cliffs on the side of the road. Luckily I was the only one on the road at the time. It was a clear sunny day. This to me is pretty unsafe if there had been other cars. I have made a service appointment about the issue as well a head unit that is very glitchy
Mfg Campaign: 11633546
Recall Date: Jan 1, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After two years, we had a rock hit our windshield and crack it. The car is not safe to drive and it is our only vehicle. We have learned that Subaru has used subpar glass on their windshields and they just had a class action lawsuit regarding that. Today, we were told that they have a National Backorder situation with our windshield OEM parts. Subaru is INSISTING that we only replace our windshield with OEM parts with a re-cllibration to follow for eyesight, etc. Our Insurance company has approved OEM parts, the calibration and the Repair company was ready to go today. After calling around all day with the help of multiple Subaru Dealerships, we found that we cannot get these parts for a long time (no actual date provided) and that many customers have been waiting for over a year (the vehicle is two years old). Subaru's corporate customer "advocacy" area would not assist us and treated us horribly. Subaru is threatening to not honor our warranties if we use OEM equivalent parts. There are laws against practices like this including The Magnuson-Moss Warranty Act. We need to get our car fixed immediately as we have no other mode of transportation right now. There is no reason for this situation as safety should be the number one priority! It seems that the entire Country is affected by this and Subaru just continues to not resolve the situation. In addition, a couple of Subaru employees mentioned that Subaru has totally stopped glass production for these vehicles. If that is the actual case, they have to announce a massive recall and provide new vehicles or settlement funds to the many who are affected by this situation. Nobody should be told to drive on the road with cracks or chips in their windshield. Nobody should be told that they are on their own. Nobody should be put in impossible situations like these ones. Shame on Subaru - hold them responsible and accountable!!!
Corrective Action:
After two years, we had a rock hit our windshield and crack it. The car is not safe to drive and it is our only vehicle. We have learned that Subaru has used subpar glass on their windshields and they just had a class action lawsuit regarding that. Today, we were told that they have a National Backorder situation with our windshield OEM parts. Subaru is INSISTING that we only replace our windshield with OEM parts with a re-cllibration to follow for eyesight, etc. Our Insurance company has approved OEM parts, the calibration and the Repair company was ready to go today. After calling around all day with the help of multiple Subaru Dealerships, we found that we cannot get these parts for a long time (no actual date provided) and that many customers have been waiting for over a year (the vehicle is two years old). Subaru's corporate customer "advocacy" area would not assist us and treated us horribly. Subaru is threatening to not honor our warranties if we use OEM equivalent parts. There are laws against practices like this including The Magnuson-Moss Warranty Act. We need to get our car fixed immediately as we have no other mode of transportation right now. There is no reason for this situation as safety should be the number one priority! It seems that the entire Country is affected by this and Subaru just continues to not resolve the situation. In addition, a couple of Subaru employees mentioned that Subaru has totally stopped glass production for these vehicles. If that is the actual case, they have to announce a massive recall and provide new vehicles or settlement funds to the many who are affected by this situation. Nobody should be told to drive on the road with cracks or chips in their windshield. Nobody should be told that they are on their own. Nobody should be put in impossible situations like these ones. Shame on Subaru - hold them responsible and accountable!!!
Additional Notes:
After two years, we had a rock hit our windshield and crack it. The car is not safe to drive and it is our only vehicle. We have learned that Subaru has used subpar glass on their windshields and they just had a class action lawsuit regarding that. Today, we were told that they have a National Backorder situation with our windshield OEM parts. Subaru is INSISTING that we only replace our windshield with OEM parts with a re-cllibration to follow for eyesight, etc. Our Insurance company has approved OEM parts, the calibration and the Repair company was ready to go today. After calling around all day with the help of multiple Subaru Dealerships, we found that we cannot get these parts for a long time (no actual date provided) and that many customers have been waiting for over a year (the vehicle is two years old). Subaru's corporate customer "advocacy" area would not assist us and treated us horribly. Subaru is threatening to not honor our warranties if we use OEM equivalent parts. There are laws against practices like this including The Magnuson-Moss Warranty Act. We need to get our car fixed immediately as we have no other mode of transportation right now. There is no reason for this situation as safety should be the number one priority! It seems that the entire Country is affected by this and Subaru just continues to not resolve the situation. In addition, a couple of Subaru employees mentioned that Subaru has totally stopped glass production for these vehicles. If that is the actual case, they have to announce a massive recall and provide new vehicles or settlement funds to the many who are affected by this situation. Nobody should be told to drive on the road with cracks or chips in their windshield. Nobody should be told that they are on their own. Nobody should be put in impossible situations like these ones. Shame on Subaru - hold them responsible and accountable!!!
Mfg Campaign: 11613159
Recall Date: Sep 6, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Check Engine, Eyesight Off, [S] flashing, Check Owners Manual came on meanwhile driving at normal speeds, 55mph, last dealership check and oil change was June 20, 2024. Finding same error has occurred to other Subaru Forester drivers: NHTSA ID # 11490232 NHTSA ID # 12479843 NHTSA ID # 11511658 NHTSA ID # 11490977 NHTSA ID # 11479843 NHTSA ID # 11499756 NHTSA ID # 11480952 NHTSA ID # 11491752 NHTSA ID # 11474804 found on [XXX] . Will take car to Advanced Autoparts in the morning to get a code read. Previously found to be an issue with Thermo Control Valve. I am two hours away from a Subaru dealership. HELP!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Check Engine, Eyesight Off, [S] flashing, Check Owners Manual came on meanwhile driving at normal speeds, 55mph, last dealership check and oil change was June 20, 2024. Finding same error has occurred to other Subaru Forester drivers: NHTSA ID # 11490232 NHTSA ID # 12479843 NHTSA ID # 11511658 NHTSA ID # 11490977 NHTSA ID # 11479843 NHTSA ID # 11499756 NHTSA ID # 11480952 NHTSA ID # 11491752 NHTSA ID # 11474804 found on [XXX] . Will take car to Advanced Autoparts in the morning to get a code read. Previously found to be an issue with Thermo Control Valve. I am two hours away from a Subaru dealership. HELP!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Check Engine, Eyesight Off, [S] flashing, Check Owners Manual came on meanwhile driving at normal speeds, 55mph, last dealership check and oil change was June 20, 2024. Finding same error has occurred to other Subaru Forester drivers: NHTSA ID # 11490232 NHTSA ID # 12479843 NHTSA ID # 11511658 NHTSA ID # 11490977 NHTSA ID # 11479843 NHTSA ID # 11499756 NHTSA ID # 11480952 NHTSA ID # 11491752 NHTSA ID # 11474804 found on [XXX] . Will take car to Advanced Autoparts in the morning to get a code read. Previously found to be an issue with Thermo Control Valve. I am two hours away from a Subaru dealership. HELP!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11608864
Recall Date: Aug 15, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield formed a crack for no apparent reason. The crack increased to about 10 inches in the course of 2 days.
Corrective Action:
Windshield formed a crack for no apparent reason. The crack increased to about 10 inches in the course of 2 days.
Additional Notes:
Windshield formed a crack for no apparent reason. The crack increased to about 10 inches in the course of 2 days.
Mfg Campaign: 11606932
Recall Date: Aug 6, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car has stalled and/ or hesitated on multiple occasions especially in lower gear like 0-20mph. These incidents are frightening and could pose a safety hazard.
Corrective Action:
The car has stalled and/ or hesitated on multiple occasions especially in lower gear like 0-20mph. These incidents are frightening and could pose a safety hazard.
Additional Notes:
The car has stalled and/ or hesitated on multiple occasions especially in lower gear like 0-20mph. These incidents are frightening and could pose a safety hazard.
Mfg Campaign: 11595224
Recall Date: Jun 19, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At 7:30 am on 21May2024 I came out to find the car was dead, no electrical power at all, it would not start. I called Subaru customer service and arranged to have the battery jumped. When the tow driver tried to start the car, my car drained his battery in about 30 seconds. Because of the way my car was parked, the flatbed tow truck could not reach the car & I had to arrange for another truck to come pick up the car. That happened Thursday 23May2024 because my Subaru dealer did not have a loaner car available til then. That tow driver was able to start the car and said it was ok to drive it to the dealer if I didn't turn it off. So I started out and 1/2 mile from my house the battery died again & I had to arrange for another tow. Once I got the car to the dealer and they had a chance to check it out, I got a call about what was wrong. They said the battery was dead and a diagnostic test had confirmed that there was nothing in the car draining the battery, it was just dead and would need to be replaced. When I went to pick up the car and asked for a more detailed explanation of why a 2-year-old car's battery would suddenly just die, I was told that the battery didn't have enough amps for the needs of the car and they put in a battery with more amps (See attached service record). They also mentioned that Subaru was aware of this battery problem and there had been a class action settlement, but that my 2022 Forester was not covered by this settlement. I don't know if the old battery is available for inspection but this incident put me and others at risk when the car died in the middle of the road. My hazard flashers didn't work so there was no safe way to alert oncoming drivers of the hazard in the road. There were no warning lamps, messages or other symptoms of the problem before I found the dead battery Tuesday morning, or when it died on the road Thursday morning.
Corrective Action:
At 7:30 am on 21May2024 I came out to find the car was dead, no electrical power at all, it would not start. I called Subaru customer service and arranged to have the battery jumped. When the tow driver tried to start the car, my car drained his battery in about 30 seconds. Because of the way my car was parked, the flatbed tow truck could not reach the car & I had to arrange for another truck to come pick up the car. That happened Thursday 23May2024 because my Subaru dealer did not have a loaner car available til then. That tow driver was able to start the car and said it was ok to drive it to the dealer if I didn't turn it off. So I started out and 1/2 mile from my house the battery died again & I had to arrange for another tow. Once I got the car to the dealer and they had a chance to check it out, I got a call about what was wrong. They said the battery was dead and a diagnostic test had confirmed that there was nothing in the car draining the battery, it was just dead and would need to be replaced. When I went to pick up the car and asked for a more detailed explanation of why a 2-year-old car's battery would suddenly just die, I was told that the battery didn't have enough amps for the needs of the car and they put in a battery with more amps (See attached service record). They also mentioned that Subaru was aware of this battery problem and there had been a class action settlement, but that my 2022 Forester was not covered by this settlement. I don't know if the old battery is available for inspection but this incident put me and others at risk when the car died in the middle of the road. My hazard flashers didn't work so there was no safe way to alert oncoming drivers of the hazard in the road. There were no warning lamps, messages or other symptoms of the problem before I found the dead battery Tuesday morning, or when it died on the road Thursday morning.
Additional Notes:
At 7:30 am on 21May2024 I came out to find the car was dead, no electrical power at all, it would not start. I called Subaru customer service and arranged to have the battery jumped. When the tow driver tried to start the car, my car drained his battery in about 30 seconds. Because of the way my car was parked, the flatbed tow truck could not reach the car & I had to arrange for another truck to come pick up the car. That happened Thursday 23May2024 because my Subaru dealer did not have a loaner car available til then. That tow driver was able to start the car and said it was ok to drive it to the dealer if I didn't turn it off. So I started out and 1/2 mile from my house the battery died again & I had to arrange for another tow. Once I got the car to the dealer and they had a chance to check it out, I got a call about what was wrong. They said the battery was dead and a diagnostic test had confirmed that there was nothing in the car draining the battery, it was just dead and would need to be replaced. When I went to pick up the car and asked for a more detailed explanation of why a 2-year-old car's battery would suddenly just die, I was told that the battery didn't have enough amps for the needs of the car and they put in a battery with more amps (See attached service record). They also mentioned that Subaru was aware of this battery problem and there had been a class action settlement, but that my 2022 Forester was not covered by this settlement. I don't know if the old battery is available for inspection but this incident put me and others at risk when the car died in the middle of the road. My hazard flashers didn't work so there was no safe way to alert oncoming drivers of the hazard in the road. There were no warning lamps, messages or other symptoms of the problem before I found the dead battery Tuesday morning, or when it died on the road Thursday morning.
Mfg Campaign: 11592408
Recall Date: Jun 4, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I have a 2022 Subaru Forrester Touring vehicle purchased new. The front passenger seat airbag Supplemental Restraint System (SRS) consisting of the front, knee, curtain and side airbags is not enabled (Indicator light) while my wife is sitting in it. My wife weighs 88 lbs. which should be enough to enable the SRS. I have brought the issue to 2 different Subaru dealerships several times and Subaru of Americas on 2 different occasions also contacting Subaru Japan Corporate. Larger individuals cause the SRS to be enabled (Indicator Light). The driver side SRS is continuously on. From the dealerships I have received the following responses: •The car is new and may work once seat is broken in •It is a federal crime to change the SRS •My wife did not weigh enough •Weight requirement was either 100 lbs or 34 kilos, not sure •Weight minimums not stated anywhere but best guesses •Tested limit is 100 lbs., not specification just test limit I contacted Subaru of America and asked them the weight limit but they could not provide one and was told they would make contact with Japan Corporate office and inquire there. I was told Corporate could not provide an answer and could only state that the SRS was tested at 100 lbs. It was not a limit but only a test specification. While in the passenger seat the SRS is off and my wife stands a higher than average chance of major injuries occurring without the front, knee, curtain and side airbags deploying during an accident. I consider this a major safety issue and causes her un-needed stress every time we are traveling. We have a 2004, 2nd vehicle and the passenger airbag system is on continuously. I do not understand why a 2022 vehicle can’t offer the same protection. I believe this safety issue requires immediate attention.
Corrective Action:
I have a 2022 Subaru Forrester Touring vehicle purchased new. The front passenger seat airbag Supplemental Restraint System (SRS) consisting of the front, knee, curtain and side airbags is not enabled (Indicator light) while my wife is sitting in it. My wife weighs 88 lbs. which should be enough to enable the SRS. I have brought the issue to 2 different Subaru dealerships several times and Subaru of Americas on 2 different occasions also contacting Subaru Japan Corporate. Larger individuals cause the SRS to be enabled (Indicator Light). The driver side SRS is continuously on. From the dealerships I have received the following responses: •The car is new and may work once seat is broken in •It is a federal crime to change the SRS •My wife did not weigh enough •Weight requirement was either 100 lbs or 34 kilos, not sure •Weight minimums not stated anywhere but best guesses •Tested limit is 100 lbs., not specification just test limit I contacted Subaru of America and asked them the weight limit but they could not provide one and was told they would make contact with Japan Corporate office and inquire there. I was told Corporate could not provide an answer and could only state that the SRS was tested at 100 lbs. It was not a limit but only a test specification. While in the passenger seat the SRS is off and my wife stands a higher than average chance of major injuries occurring without the front, knee, curtain and side airbags deploying during an accident. I consider this a major safety issue and causes her un-needed stress every time we are traveling. We have a 2004, 2nd vehicle and the passenger airbag system is on continuously. I do not understand why a 2022 vehicle can’t offer the same protection. I believe this safety issue requires immediate attention.
Additional Notes:
I have a 2022 Subaru Forrester Touring vehicle purchased new. The front passenger seat airbag Supplemental Restraint System (SRS) consisting of the front, knee, curtain and side airbags is not enabled (Indicator light) while my wife is sitting in it. My wife weighs 88 lbs. which should be enough to enable the SRS. I have brought the issue to 2 different Subaru dealerships several times and Subaru of Americas on 2 different occasions also contacting Subaru Japan Corporate. Larger individuals cause the SRS to be enabled (Indicator Light). The driver side SRS is continuously on. From the dealerships I have received the following responses: •The car is new and may work once seat is broken in •It is a federal crime to change the SRS •My wife did not weigh enough •Weight requirement was either 100 lbs or 34 kilos, not sure •Weight minimums not stated anywhere but best guesses •Tested limit is 100 lbs., not specification just test limit I contacted Subaru of America and asked them the weight limit but they could not provide one and was told they would make contact with Japan Corporate office and inquire there. I was told Corporate could not provide an answer and could only state that the SRS was tested at 100 lbs. It was not a limit but only a test specification. While in the passenger seat the SRS is off and my wife stands a higher than average chance of major injuries occurring without the front, knee, curtain and side airbags deploying during an accident. I consider this a major safety issue and causes her un-needed stress every time we are traveling. We have a 2004, 2nd vehicle and the passenger airbag system is on continuously. I do not understand why a 2022 vehicle can’t offer the same protection. I believe this safety issue requires immediate attention.
Mfg Campaign: 11582856
Recall Date: Apr 14, 2024
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When driving my 22 Subaru Forester at night, I’ve noticed the headlight projection has rectangular dark spots which causes a huge distraction and a blind spot that moves when steering. I’ve noticed that I’m not the only person that has encountered this issue. I’m bringing it into the dealership to bring this to their attention and to see what they can do about this. I really hope Subaru fixes this problem, as it is/can be very dangerous due to the blind spot and distraction.
Corrective Action:
When driving my 22 Subaru Forester at night, I’ve noticed the headlight projection has rectangular dark spots which causes a huge distraction and a blind spot that moves when steering. I’ve noticed that I’m not the only person that has encountered this issue. I’m bringing it into the dealership to bring this to their attention and to see what they can do about this. I really hope Subaru fixes this problem, as it is/can be very dangerous due to the blind spot and distraction.
Additional Notes:
When driving my 22 Subaru Forester at night, I’ve noticed the headlight projection has rectangular dark spots which causes a huge distraction and a blind spot that moves when steering. I’ve noticed that I’m not the only person that has encountered this issue. I’m bringing it into the dealership to bring this to their attention and to see what they can do about this. I really hope Subaru fixes this problem, as it is/can be very dangerous due to the blind spot and distraction.
Mfg Campaign: 11568901
Recall Date: Jan 30, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Corrective Action:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Additional Notes:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Mfg Campaign: 11566263
Recall Date: Jan 18, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Corrective Action:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Additional Notes:
The vehicle was started with the remote start to warm up. It was about -15F. It ran for 10 minutes and then shut off as it is supposed to. The driver got in the car, started the car, all the gauges went crazy and all the dash lights lit up. The driver heard a popping sound and then there was smoke under the hood. The vehicle became engulfed in flames. The vehicle was a total loss as was the car sitting next due to the heat from the fire. The house that the vehicle was parked near sustained minor damage (bubbling paint on porch). Two fire departments responded to the call. Prior to the incident, the vehicle had been running normally and no recent work had been done on the vehicle. The fire chief/inspector and the insurance company were both unable to determine the source, as all that was left was a burnt out frame. The dealership was called in inquire about any warranty coverage, but stated unless it could be proved to be a defect, then they were not liable. The vehicle was towed by the insurance carrier and currently sits on their lot.
Mfg Campaign: 11566263
Recall Date: Jan 18, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Corrective Action:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Additional Notes:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Mfg Campaign: 11565328
Recall Date: Jan 13, 2024
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Corrective Action:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Additional Notes:
Driving on the road a tire randomly blew out and upon that happening every airbag in the car went off despite there being no collision.
Mfg Campaign: 11565328
Recall Date: Jan 13, 2024
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