Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cracked windshield (2nd incident in less than 18 months). Windshield cracked without any impact with rocks or other objects. This is an OEM windshield that was installed and calibrated at Sheehy Subaru Springfield, VA. This windshield easily cracks or is damage (impacts blemishes) by minor/small objects, which is unreasonable. This latest incident that I am reporting is a hair line crack, about 14” in length that runs from the edge of the windshield to the middle; there was no impact; this appears to be a temperature change like crack. It adversely affects visibility. This is a very expensive repair $1,500 for OEM and calibration.
Corrective Action:
Cracked windshield (2nd incident in less than 18 months). Windshield cracked without any impact with rocks or other objects. This is an OEM windshield that was installed and calibrated at Sheehy Subaru Springfield, VA. This windshield easily cracks or is damage (impacts blemishes) by minor/small objects, which is unreasonable. This latest incident that I am reporting is a hair line crack, about 14” in length that runs from the edge of the windshield to the middle; there was no impact; this appears to be a temperature change like crack. It adversely affects visibility. This is a very expensive repair $1,500 for OEM and calibration.
Additional Notes:
Cracked windshield (2nd incident in less than 18 months). Windshield cracked without any impact with rocks or other objects. This is an OEM windshield that was installed and calibrated at Sheehy Subaru Springfield, VA. This windshield easily cracks or is damage (impacts blemishes) by minor/small objects, which is unreasonable. This latest incident that I am reporting is a hair line crack, about 14” in length that runs from the edge of the windshield to the middle; there was no impact; this appears to be a temperature change like crack. It adversely affects visibility. This is a very expensive repair $1,500 for OEM and calibration.
Mfg Campaign: 11559355
Recall Date: Dec 10, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2019 Subaru Outback, 3.6R limited, approx. 3.5 years old with around 36000 miles, when I noticed small bubbles forming near the upper right hand corner of the infotainment touch screen. Shortly thereafter, the number of bubbles increased, the radio would change stations on its own, sometimes turn on by itself, and the navigation would not work. Took it to the dealer and was told I would need a new info system at my expense and they were on back order.
Corrective Action:
2019 Subaru Outback, 3.6R limited, approx. 3.5 years old with around 36000 miles, when I noticed small bubbles forming near the upper right hand corner of the infotainment touch screen. Shortly thereafter, the number of bubbles increased, the radio would change stations on its own, sometimes turn on by itself, and the navigation would not work. Took it to the dealer and was told I would need a new info system at my expense and they were on back order.
Additional Notes:
2019 Subaru Outback, 3.6R limited, approx. 3.5 years old with around 36000 miles, when I noticed small bubbles forming near the upper right hand corner of the infotainment touch screen. Shortly thereafter, the number of bubbles increased, the radio would change stations on its own, sometimes turn on by itself, and the navigation would not work. Took it to the dealer and was told I would need a new info system at my expense and they were on back order.
Mfg Campaign: 11558989
Recall Date: Dec 7, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a persistent battery issue that, after repeated periods of short-trip-driving, results in a dead battery. There is a parasitic drain on the battery. We've had the battery replaced twice, and the issue still continues. We're worried that this will leave us stranded somewhere with a vehicle that won't start.
Corrective Action:
There is a persistent battery issue that, after repeated periods of short-trip-driving, results in a dead battery. There is a parasitic drain on the battery. We've had the battery replaced twice, and the issue still continues. We're worried that this will leave us stranded somewhere with a vehicle that won't start.
Additional Notes:
There is a persistent battery issue that, after repeated periods of short-trip-driving, results in a dead battery. There is a parasitic drain on the battery. We've had the battery replaced twice, and the issue still continues. We're worried that this will leave us stranded somewhere with a vehicle that won't start.
Mfg Campaign: 11558265
Recall Date: Dec 4, 2023
Subaru Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that the head unit had delaminated, and the GPS unit was inoperable. The contact stated that the radio volume increased to high independently. Additionally, the GPS made phantom calls. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the GPS unit was delaminated and needed to be replaced. The contact was informed that the part was on backorder. The manufacturer was contacted and offered to assist with the cost of the repair. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that the head unit had delaminated, and the GPS unit was inoperable. The contact stated that the radio volume increased to high independently. Additionally, the GPS made phantom calls. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the GPS unit was delaminated and needed to be replaced. The contact was informed that the part was on backorder. The manufacturer was contacted and offered to assist with the cost of the repair. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that the head unit had delaminated, and the GPS unit was inoperable. The contact stated that the radio volume increased to high independently. Additionally, the GPS made phantom calls. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the GPS unit was delaminated and needed to be replaced. The contact was informed that the part was on backorder. The manufacturer was contacted and offered to assist with the cost of the repair. The failure mileage was approximately 63,000.
Mfg Campaign: 11558388
Recall Date: Dec 4, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked unattended, he noticed that the front windshield was cracked. The crack began on the passenger’s side and went towards the middle of the windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked unattended, he noticed that the front windshield was cracked. The crack began on the passenger’s side and went towards the middle of the windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked unattended, he noticed that the front windshield was cracked. The crack began on the passenger’s side and went towards the middle of the windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
Mfg Campaign: 11557175
Recall Date: Nov 28, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Corrective Action:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Additional Notes:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Mfg Campaign: 11556840
Recall Date: Nov 26, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY:HOOD
Potential Consequences:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Corrective Action:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Additional Notes:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Mfg Campaign: 11556840
Recall Date: Nov 26, 2023
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Corrective Action:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Additional Notes:
The hood popped open at 35 mph causing loss of sight. I was in traffic and luckily was able to pull the car off the road. I am taking it to the dealer as soon as I can get an appointment. There were no warning lights or messages prior. I will secure the hood with something before I drive it to the dealer. If I had been driving on the Interstate I am sure the hood would have smashed into windshield. I consider this a very dangerous problem.
Mfg Campaign: 11556840
Recall Date: Nov 26, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had a sudden dead battery in January 2023. My mechanic replaced it, and told me that Subaru had a service bulletin about a parasitic drain issue. In October, my battery died again, so my mechanic kept the car for several days, discovered that it would drain after charging, so he pulled all the fuses, individually, based on his hunch from the service bulletin, and found that the Starlink fuse was the problem. (I believe it’s DCM #9). So, he pulled it, and replaced the battery again (under warranty) as it had been totally drained. He talked to Subaru, who said the fuse is back ordered around the country, and he will notify me when the part is available. He estimates it will cost about $600 to fix. My car seems fine, now, except I’ve also lost the hands free phone capability and had to buy a phone holder in the meantime, to be safe and legal. And I always have jumper cables in my car so I don’t get stuck somewhere. It seems to me that Subaru must be aware of this problem, and I think they should pay for replacing this part, as it is a very expensive fix.
Corrective Action:
I had a sudden dead battery in January 2023. My mechanic replaced it, and told me that Subaru had a service bulletin about a parasitic drain issue. In October, my battery died again, so my mechanic kept the car for several days, discovered that it would drain after charging, so he pulled all the fuses, individually, based on his hunch from the service bulletin, and found that the Starlink fuse was the problem. (I believe it’s DCM #9). So, he pulled it, and replaced the battery again (under warranty) as it had been totally drained. He talked to Subaru, who said the fuse is back ordered around the country, and he will notify me when the part is available. He estimates it will cost about $600 to fix. My car seems fine, now, except I’ve also lost the hands free phone capability and had to buy a phone holder in the meantime, to be safe and legal. And I always have jumper cables in my car so I don’t get stuck somewhere. It seems to me that Subaru must be aware of this problem, and I think they should pay for replacing this part, as it is a very expensive fix.
Additional Notes:
I had a sudden dead battery in January 2023. My mechanic replaced it, and told me that Subaru had a service bulletin about a parasitic drain issue. In October, my battery died again, so my mechanic kept the car for several days, discovered that it would drain after charging, so he pulled all the fuses, individually, based on his hunch from the service bulletin, and found that the Starlink fuse was the problem. (I believe it’s DCM #9). So, he pulled it, and replaced the battery again (under warranty) as it had been totally drained. He talked to Subaru, who said the fuse is back ordered around the country, and he will notify me when the part is available. He estimates it will cost about $600 to fix. My car seems fine, now, except I’ve also lost the hands free phone capability and had to buy a phone holder in the meantime, to be safe and legal. And I always have jumper cables in my car so I don’t get stuck somewhere. It seems to me that Subaru must be aware of this problem, and I think they should pay for replacing this part, as it is a very expensive fix.
Mfg Campaign: 11556851
Recall Date: Nov 26, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2019 Subaru Outback. I bought it used in June 2023 and all warranties have expired. My battery has been drained multiple times. I have to get it jumped to start the car. There is a long Reddit thread that explains that a fuse powering the Subaru Starlink system (its version of OnStar) drains the battery even when the car is off. See --> [XXX] My dealership has pushed back that my problem is the DCM fuse--they say the radio unit is draining my battery. Their only solution is to find either (1) a used radio or (2) order a new radio which costs $1500 and it on a 6-12 month back order. I've contacted Subaru of America for help and I am awaiting for one of their specialists to contact me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2019 Subaru Outback. I bought it used in June 2023 and all warranties have expired. My battery has been drained multiple times. I have to get it jumped to start the car. There is a long Reddit thread that explains that a fuse powering the Subaru Starlink system (its version of OnStar) drains the battery even when the car is off. See --> [XXX] My dealership has pushed back that my problem is the DCM fuse--they say the radio unit is draining my battery. Their only solution is to find either (1) a used radio or (2) order a new radio which costs $1500 and it on a 6-12 month back order. I've contacted Subaru of America for help and I am awaiting for one of their specialists to contact me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2019 Subaru Outback. I bought it used in June 2023 and all warranties have expired. My battery has been drained multiple times. I have to get it jumped to start the car. There is a long Reddit thread that explains that a fuse powering the Subaru Starlink system (its version of OnStar) drains the battery even when the car is off. See --> [XXX] My dealership has pushed back that my problem is the DCM fuse--they say the radio unit is draining my battery. Their only solution is to find either (1) a used radio or (2) order a new radio which costs $1500 and it on a 6-12 month back order. I've contacted Subaru of America for help and I am awaiting for one of their specialists to contact me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11556234
Recall Date: Nov 21, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Corrective Action:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Additional Notes:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Mfg Campaign: 11553594
Recall Date: Nov 4, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Corrective Action:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Additional Notes:
At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.
Mfg Campaign: 11553594
Recall Date: Nov 4, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DRAIN AFTER SITTING FOR 2 WEEKS. NEW BATTERY. DEAD AGAIN.
Corrective Action:
BATTERY DRAIN AFTER SITTING FOR 2 WEEKS. NEW BATTERY. DEAD AGAIN.
Additional Notes:
BATTERY DRAIN AFTER SITTING FOR 2 WEEKS. NEW BATTERY. DEAD AGAIN.
Mfg Campaign: 11552818
Recall Date: Oct 31, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Corrective Action:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Additional Notes:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Mfg Campaign: 11552248
Recall Date: Oct 27, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Corrective Action:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Additional Notes:
Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.
Mfg Campaign: 11552248
Recall Date: Oct 27, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Mfg Campaign: 11552257
Recall Date: Oct 27, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.
Mfg Campaign: 11552257
Recall Date: Oct 27, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR HAS HAD 4 BATTERIES IN FOUR YEARS. THERE IS A VOLTAGE DRAIN TO THE "CAM" COMPUTER MODULE, AS IT FAILS TO GO INTO FULL SLEEP MODE. i WAS NOT AWARE OF THIS ISSUE THINKING THEY WER BAD BATTERIES. YESTERDAY IT WAS DEAD AGAIN BUT THE BATTERY WAS GOOD JUST NEEDED CHARGING. HOWEVER, THE REAR HATCH WOULD NOT OPEN AND BEEPER ALARM WOULD GO OFF WHILE DRIVING. THE ALARM WOULD GO OFF IN DRIVE OR REVERSE AND STOP WHEN THE CAR STOPPED. IF I CONTINUE DRIVING IT STOPS AFTER ABOUT TWO MINUTES, BUT WILL SOUND OFF ONCE I STOP AND START DRIVING AGAIN FOR ANOTHER 2 MINUTES. THERE ARE NO SUBARU DEALERS WITHIN 100 MILES. THE LOCAL CHEVY DEALER DIAGNOISTED THE PROBLEM STATING IT WAS A KNOWN PROBLEM FOR 2018-21 OUTBACKS.
Corrective Action:
THE CAR HAS HAD 4 BATTERIES IN FOUR YEARS. THERE IS A VOLTAGE DRAIN TO THE "CAM" COMPUTER MODULE, AS IT FAILS TO GO INTO FULL SLEEP MODE. i WAS NOT AWARE OF THIS ISSUE THINKING THEY WER BAD BATTERIES. YESTERDAY IT WAS DEAD AGAIN BUT THE BATTERY WAS GOOD JUST NEEDED CHARGING. HOWEVER, THE REAR HATCH WOULD NOT OPEN AND BEEPER ALARM WOULD GO OFF WHILE DRIVING. THE ALARM WOULD GO OFF IN DRIVE OR REVERSE AND STOP WHEN THE CAR STOPPED. IF I CONTINUE DRIVING IT STOPS AFTER ABOUT TWO MINUTES, BUT WILL SOUND OFF ONCE I STOP AND START DRIVING AGAIN FOR ANOTHER 2 MINUTES. THERE ARE NO SUBARU DEALERS WITHIN 100 MILES. THE LOCAL CHEVY DEALER DIAGNOISTED THE PROBLEM STATING IT WAS A KNOWN PROBLEM FOR 2018-21 OUTBACKS.
Additional Notes:
THE CAR HAS HAD 4 BATTERIES IN FOUR YEARS. THERE IS A VOLTAGE DRAIN TO THE "CAM" COMPUTER MODULE, AS IT FAILS TO GO INTO FULL SLEEP MODE. i WAS NOT AWARE OF THIS ISSUE THINKING THEY WER BAD BATTERIES. YESTERDAY IT WAS DEAD AGAIN BUT THE BATTERY WAS GOOD JUST NEEDED CHARGING. HOWEVER, THE REAR HATCH WOULD NOT OPEN AND BEEPER ALARM WOULD GO OFF WHILE DRIVING. THE ALARM WOULD GO OFF IN DRIVE OR REVERSE AND STOP WHEN THE CAR STOPPED. IF I CONTINUE DRIVING IT STOPS AFTER ABOUT TWO MINUTES, BUT WILL SOUND OFF ONCE I STOP AND START DRIVING AGAIN FOR ANOTHER 2 MINUTES. THERE ARE NO SUBARU DEALERS WITHIN 100 MILES. THE LOCAL CHEVY DEALER DIAGNOISTED THE PROBLEM STATING IT WAS A KNOWN PROBLEM FOR 2018-21 OUTBACKS.
Mfg Campaign: 11552008
Recall Date: Oct 26, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery keeps draining. Was reading about a known issue with DCM
Corrective Action:
Battery keeps draining. Was reading about a known issue with DCM
Additional Notes:
Battery keeps draining. Was reading about a known issue with DCM
Mfg Campaign: 11551895
Recall Date: Oct 25, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Battery keeps draining. Was reading about a known issue with DCM
Corrective Action:
Battery keeps draining. Was reading about a known issue with DCM
Additional Notes:
Battery keeps draining. Was reading about a known issue with DCM
Mfg Campaign: 11551895
Recall Date: Oct 25, 2023
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