Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Corrective Action:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Additional Notes:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Mfg Campaign: 11551233
Recall Date: Oct 22, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Corrective Action:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Additional Notes:
I previously reported the deteriorating state of my head unit (which controls all features relating to the screen in my vehicle--including the backup camera). The head unit spontaneously "delaminated" in early August and now has a persistent "ghost touch" that has escalated to the point that the car now rapidly cycles through screen movements and features--all while making a persistent beeping noise that cannot be turned off (even if you adjust the volume knob down to zero). This is distracting beyond belief, and renders the car virtually undriveable. This is known issue to Subaru, and a class action lawsuit has been filed, but they appear to want to wait to see if they lawsuit is successful before they rectify the issue with owners. They have told me repairs would run close to 4k and the parts to fix the car are backordered for over a year. In the meantime, the car essentially cannot be driven, as loud and random beeping coupled with a constantly zooming and moving screen is highly distracting. The backup camera is also intermittently affected by the screen's delamination, rendering it unuseable.
Mfg Campaign: 11551233
Recall Date: Oct 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Failing and malfunctioning head unit. This is a known problem with Subaru Outbacks. The inside is delaminating causing bubbles inside screen. The touch screen thinks you are touching it so it will skip stations, press all kinds of buttons on the menu screen, and even call contacts on your phone. I had to shut the radio off completely to a black screen as it’s dangerous while driving. I’ve been waiting almost a year for a replacement with no ETA from Subaru, told on “indefinite back order”. I paid the car off intending to keep it many years and purchased an extended warranty that is useless.
Corrective Action:
Failing and malfunctioning head unit. This is a known problem with Subaru Outbacks. The inside is delaminating causing bubbles inside screen. The touch screen thinks you are touching it so it will skip stations, press all kinds of buttons on the menu screen, and even call contacts on your phone. I had to shut the radio off completely to a black screen as it’s dangerous while driving. I’ve been waiting almost a year for a replacement with no ETA from Subaru, told on “indefinite back order”. I paid the car off intending to keep it many years and purchased an extended warranty that is useless.
Additional Notes:
Failing and malfunctioning head unit. This is a known problem with Subaru Outbacks. The inside is delaminating causing bubbles inside screen. The touch screen thinks you are touching it so it will skip stations, press all kinds of buttons on the menu screen, and even call contacts on your phone. I had to shut the radio off completely to a black screen as it’s dangerous while driving. I’ve been waiting almost a year for a replacement with no ETA from Subaru, told on “indefinite back order”. I paid the car off intending to keep it many years and purchased an extended warranty that is useless.
Mfg Campaign: 11550705
Recall Date: Oct 18, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2019 Subaru Outbacks have a Data Communication Module (DCM) which allows hands-free access to audio features of the car. The DCM (Generation 1) was designed to work on 3G networks and also provides access to Starlink which could be used in an emergency. With the deactivation of the 3G network, the DCM drains the car's main battery. Thus the car will not start if left unattended for any length of time. If the DCM is disabled by pulling the fuse, the hands-free features of the car are also disabled as well as Starlink. There is a class action lawsuit regarding this problem, however, it only covers the batteries that are damaged due to being drained and does NOT address the root cause of the problem.
Corrective Action:
The 2019 Subaru Outbacks have a Data Communication Module (DCM) which allows hands-free access to audio features of the car. The DCM (Generation 1) was designed to work on 3G networks and also provides access to Starlink which could be used in an emergency. With the deactivation of the 3G network, the DCM drains the car's main battery. Thus the car will not start if left unattended for any length of time. If the DCM is disabled by pulling the fuse, the hands-free features of the car are also disabled as well as Starlink. There is a class action lawsuit regarding this problem, however, it only covers the batteries that are damaged due to being drained and does NOT address the root cause of the problem.
Additional Notes:
The 2019 Subaru Outbacks have a Data Communication Module (DCM) which allows hands-free access to audio features of the car. The DCM (Generation 1) was designed to work on 3G networks and also provides access to Starlink which could be used in an emergency. With the deactivation of the 3G network, the DCM drains the car's main battery. Thus the car will not start if left unattended for any length of time. If the DCM is disabled by pulling the fuse, the hands-free features of the car are also disabled as well as Starlink. There is a class action lawsuit regarding this problem, however, it only covers the batteries that are damaged due to being drained and does NOT address the root cause of the problem.
Mfg Campaign: 11550417
Recall Date: Oct 17, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Corrective Action:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Additional Notes:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Mfg Campaign: 11549264
Recall Date: Oct 10, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Corrective Action:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Additional Notes:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Mfg Campaign: 11549264
Recall Date: Oct 10, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Corrective Action:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Additional Notes:
This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.
Mfg Campaign: 11549264
Recall Date: Oct 10, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked, the vehicle failed to start-up. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due the battery not operating as designed. The battery was replaced; however, the failure recurred. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the Data Control Module (DCM) had failed and needed to be replaced. The DCM was replaced, and the vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall for the failure. The failure mileage was approximately 24,941.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked, the vehicle failed to start-up. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due the battery not operating as designed. The battery was replaced; however, the failure recurred. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the Data Control Module (DCM) had failed and needed to be replaced. The DCM was replaced, and the vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall for the failure. The failure mileage was approximately 24,941.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked, the vehicle failed to start-up. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due the battery not operating as designed. The battery was replaced; however, the failure recurred. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the Data Control Module (DCM) had failed and needed to be replaced. The DCM was replaced, and the vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall for the failure. The failure mileage was approximately 24,941.
Mfg Campaign: 11548669
Recall Date: Oct 6, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Corrective Action:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Additional Notes:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Mfg Campaign: 11548364
Recall Date: Oct 5, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Corrective Action:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Additional Notes:
My battery died and I replaced it. Suddenly my radio/screen system started to malfunction. It no longer works at all other than interrupting phone calls by switching from car to phone speaker. I have no access to any safety features. Now my brand new battery of one month isn’t working. When I had an oil change at the dealership last month, they were familiar with the issue but stated there was a recall on the exact issue for a different year. They said I’d have to pay $1000 for a new radio interface. My question is why is the radio/screen and the battery failing at the same time? Why is there a recall one year off and my car is costing me a fortune and so much time.
Mfg Campaign: 11548364
Recall Date: Oct 5, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated she avoided crashing into another vehicle however, the vehicle struck the curb before coming to a stop. The contact stated that the front passenger’s side tire was damaged and became flattened. The vehicle was towed to an independent mechanic and the tire was replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 47,122. The VIN was unavailable.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated she avoided crashing into another vehicle however, the vehicle struck the curb before coming to a stop. The contact stated that the front passenger’s side tire was damaged and became flattened. The vehicle was towed to an independent mechanic and the tire was replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 47,122. The VIN was unavailable.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated she avoided crashing into another vehicle however, the vehicle struck the curb before coming to a stop. The contact stated that the front passenger’s side tire was damaged and became flattened. The vehicle was towed to an independent mechanic and the tire was replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 47,122. The VIN was unavailable.
Mfg Campaign: 11548488
Recall Date: Oct 5, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Diagnosis from Dealer - DCM is causing a draw on battery during sleep mode will need new DCM to be replaced to stop draw on battery. Battery is drained after a couple days of not driving the car. Battery was replace in May 2023. Safety issue if somewhere where car can not be jumped.
Corrective Action:
Diagnosis from Dealer - DCM is causing a draw on battery during sleep mode will need new DCM to be replaced to stop draw on battery. Battery is drained after a couple days of not driving the car. Battery was replace in May 2023. Safety issue if somewhere where car can not be jumped.
Additional Notes:
Diagnosis from Dealer - DCM is causing a draw on battery during sleep mode will need new DCM to be replaced to stop draw on battery. Battery is drained after a couple days of not driving the car. Battery was replace in May 2023. Safety issue if somewhere where car can not be jumped.
Mfg Campaign: 11548303
Recall Date: Oct 4, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Subaru outback had been parked in my garage for a few days. When I decided to move it, I backed out of my garage and noticed that my car had this squiggly crack on my windshield. I see this happen to a lot of subaru owners. Called about getting a defective windshield replaced and was told no. After seeing thaf theres been a lot of complaints of the similar issue. Issue happened on 9.28.23
Corrective Action:
Subaru outback had been parked in my garage for a few days. When I decided to move it, I backed out of my garage and noticed that my car had this squiggly crack on my windshield. I see this happen to a lot of subaru owners. Called about getting a defective windshield replaced and was told no. After seeing thaf theres been a lot of complaints of the similar issue. Issue happened on 9.28.23
Additional Notes:
Subaru outback had been parked in my garage for a few days. When I decided to move it, I backed out of my garage and noticed that my car had this squiggly crack on my windshield. I see this happen to a lot of subaru owners. Called about getting a defective windshield replaced and was told no. After seeing thaf theres been a lot of complaints of the similar issue. Issue happened on 9.28.23
Mfg Campaign: 11547329
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Corrective Action:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Additional Notes:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Mfg Campaign: 11547191
Recall Date: Sep 28, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Corrective Action:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Additional Notes:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Mfg Campaign: 11547191
Recall Date: Sep 28, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Corrective Action:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Additional Notes:
On July 28th, my touch screen (head unit) in my Subaru Outback suddenly delaminated overnight. From that point foward, all systems connected to the head unit have been either unusable or intermittent--often dangerously so. My backup camera and blind spot indicators are randomly unusable; the GPS system turns itself on and off in use (and half the time, screen itself cycles through "ghost touches" and is unable to be directed in any way); my car calls random people through the Bluetooth system while driving, which is a major distraction, and Starlink is unusable. Internet searching has revealed a proposed class action lawsuit against Subaru for the known issues with their head units; the 2018 models were recalled, but as mine is a 2019, I have been told I'm ineligible for support with repairs and would need to pay 3k out of pocket. I can't sell the car with the level of defects it currently has, and driving the vehicle is at best irritating and at worst, dangerous (depending on how the head unit behaves that day). I purchased this car because I wanted to have a backup camera, blind spot indicators, access to GPS support, and more.
Mfg Campaign: 11547191
Recall Date: Sep 28, 2023
Subaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start immediately as designed. The contact was able to start the vehicle after several attempts. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure recurred. The dealer diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Numbers: 21V587000 (Fuel System, Gasoline) and 20V218000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start immediately as designed. The contact was able to start the vehicle after several attempts. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure recurred. The dealer diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Numbers: 21V587000 (Fuel System, Gasoline) and 20V218000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start immediately as designed. The contact was able to start the vehicle after several attempts. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure recurred. The dealer diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Numbers: 21V587000 (Fuel System, Gasoline) and 20V218000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
Mfg Campaign: 11547214
Recall Date: Sep 28, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Small rock impact at top passenger side of the windshield spidered beyond repair in about 30 minutes.
Corrective Action:
Small rock impact at top passenger side of the windshield spidered beyond repair in about 30 minutes.
Additional Notes:
Small rock impact at top passenger side of the windshield spidered beyond repair in about 30 minutes.
Mfg Campaign: 11546679
Recall Date: Sep 26, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Corrective Action:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Additional Notes:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Mfg Campaign: 11546313
Recall Date: Sep 25, 2023
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Corrective Action:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Additional Notes:
Radio Headunit -- Freezes and has ghost inputs. Makes the unit unusable- no backup camera. Flashes and beeps constantly. You can not mute it or stop it. It seems to also cause the "Eyesight" to not behave normally
Mfg Campaign: 11546313
Recall Date: Sep 25, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury