Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield glass has cracked spontaneously without known or evidence of obvious impact. The crack was first noticed on 3/12/2023 while parked in garage and had continued to increase so felt it was critical to have replaced so not to experience issue with driver visibility or complete windshield failure. Claim has been filed with Progressive and windshield replacement is currently scheduled for 3/17/2023 with Safelite Glass in Cartersville, GA.
Corrective Action:
Front windshield glass has cracked spontaneously without known or evidence of obvious impact. The crack was first noticed on 3/12/2023 while parked in garage and had continued to increase so felt it was critical to have replaced so not to experience issue with driver visibility or complete windshield failure. Claim has been filed with Progressive and windshield replacement is currently scheduled for 3/17/2023 with Safelite Glass in Cartersville, GA.
Additional Notes:
Front windshield glass has cracked spontaneously without known or evidence of obvious impact. The crack was first noticed on 3/12/2023 while parked in garage and had continued to increase so felt it was critical to have replaced so not to experience issue with driver visibility or complete windshield failure. Claim has been filed with Progressive and windshield replacement is currently scheduled for 3/17/2023 with Safelite Glass in Cartersville, GA.
Mfg Campaign: 11512268
Recall Date: Mar 16, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2019 Subaru Outback is used primarily for short-interval driving within my village. On the initial instance during the summer of 2022, the car would not start and did not have enough battery voltage to crank the engine. Lights and electrical components were non-responsive. After recharging the battery, the condition resolved. On January 2nd of 2023 the car was once again experiencing a dead battery condition. My assumption was that the battery was approaching end of life and I replaced the battery with a new one. Once again the condition resolved. On February 27th 2023 the car again experienced a dead battery condition and would not start. The battery was less than 2 months old. After recharging the battery the condition resolved. I took the battery to the place of purchase for testing, and the battery tests normal. The car is available for inspection upon request. The safety of my family members that drive the car are at risk of being stranded at any moment if the car will not start. I have not had a dealer or independent service center perform a diagnosis. However, an independent service center informed me that this was a common problem with Subaru vehicles ranging from model years 2016 to 2019 and was related to a Subaru technical service bulletin (#11-174-17R) addressing potential battery discharging after repeated periods of short-trip-driving resulting in a dead battery. The newly purchased battery has been inspected by the place of purchase and deemed as functioning properly. There was no indication or symptoms prior to failure.
Corrective Action:
My 2019 Subaru Outback is used primarily for short-interval driving within my village. On the initial instance during the summer of 2022, the car would not start and did not have enough battery voltage to crank the engine. Lights and electrical components were non-responsive. After recharging the battery, the condition resolved. On January 2nd of 2023 the car was once again experiencing a dead battery condition. My assumption was that the battery was approaching end of life and I replaced the battery with a new one. Once again the condition resolved. On February 27th 2023 the car again experienced a dead battery condition and would not start. The battery was less than 2 months old. After recharging the battery the condition resolved. I took the battery to the place of purchase for testing, and the battery tests normal. The car is available for inspection upon request. The safety of my family members that drive the car are at risk of being stranded at any moment if the car will not start. I have not had a dealer or independent service center perform a diagnosis. However, an independent service center informed me that this was a common problem with Subaru vehicles ranging from model years 2016 to 2019 and was related to a Subaru technical service bulletin (#11-174-17R) addressing potential battery discharging after repeated periods of short-trip-driving resulting in a dead battery. The newly purchased battery has been inspected by the place of purchase and deemed as functioning properly. There was no indication or symptoms prior to failure.
Additional Notes:
My 2019 Subaru Outback is used primarily for short-interval driving within my village. On the initial instance during the summer of 2022, the car would not start and did not have enough battery voltage to crank the engine. Lights and electrical components were non-responsive. After recharging the battery, the condition resolved. On January 2nd of 2023 the car was once again experiencing a dead battery condition. My assumption was that the battery was approaching end of life and I replaced the battery with a new one. Once again the condition resolved. On February 27th 2023 the car again experienced a dead battery condition and would not start. The battery was less than 2 months old. After recharging the battery the condition resolved. I took the battery to the place of purchase for testing, and the battery tests normal. The car is available for inspection upon request. The safety of my family members that drive the car are at risk of being stranded at any moment if the car will not start. I have not had a dealer or independent service center perform a diagnosis. However, an independent service center informed me that this was a common problem with Subaru vehicles ranging from model years 2016 to 2019 and was related to a Subaru technical service bulletin (#11-174-17R) addressing potential battery discharging after repeated periods of short-trip-driving resulting in a dead battery. The newly purchased battery has been inspected by the place of purchase and deemed as functioning properly. There was no indication or symptoms prior to failure.
Mfg Campaign: 11512008
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield replaced twice in an 8 month period. No visible chips, just spontaneous cracks that are longer the 24 inches and grow quickly.
Corrective Action:
Windshield replaced twice in an 8 month period. No visible chips, just spontaneous cracks that are longer the 24 inches and grow quickly.
Additional Notes:
Windshield replaced twice in an 8 month period. No visible chips, just spontaneous cracks that are longer the 24 inches and grow quickly.
Mfg Campaign: 11511783
Recall Date: Mar 14, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2019 SUBARU OUTBACK. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER FEELS SHE SHOULD NOT HAVE TO BEAR THE COST OF THE REPAIRS AND FEELS UNSAFE IN THE VEHICLE.
Corrective Action:
2019 SUBARU OUTBACK. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER FEELS SHE SHOULD NOT HAVE TO BEAR THE COST OF THE REPAIRS AND FEELS UNSAFE IN THE VEHICLE.
Additional Notes:
2019 SUBARU OUTBACK. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER FEELS SHE SHOULD NOT HAVE TO BEAR THE COST OF THE REPAIRS AND FEELS UNSAFE IN THE VEHICLE.
Mfg Campaign: 11510308
Recall Date: Mar 6, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Screen of Harman Kardon stereo developed bubbling that at first only impaired visibility of the display. Visibility of the backup camera video became reduced as the bubbling progressed. Soon the unit began experiencing electrical issues like not responding when the screen was pressed or acting like it had been pressed when it had not. Trying to use Apple CarPlay will occasionally result in the entire system freezing the rebooting. Audio using Bluetooth connections will skip. I took the car to the dealership and they confirmed they have seen this issue multiple times before and the screen may be overheating and shorting out.
Corrective Action:
Screen of Harman Kardon stereo developed bubbling that at first only impaired visibility of the display. Visibility of the backup camera video became reduced as the bubbling progressed. Soon the unit began experiencing electrical issues like not responding when the screen was pressed or acting like it had been pressed when it had not. Trying to use Apple CarPlay will occasionally result in the entire system freezing the rebooting. Audio using Bluetooth connections will skip. I took the car to the dealership and they confirmed they have seen this issue multiple times before and the screen may be overheating and shorting out.
Additional Notes:
Screen of Harman Kardon stereo developed bubbling that at first only impaired visibility of the display. Visibility of the backup camera video became reduced as the bubbling progressed. Soon the unit began experiencing electrical issues like not responding when the screen was pressed or acting like it had been pressed when it had not. Trying to use Apple CarPlay will occasionally result in the entire system freezing the rebooting. Audio using Bluetooth connections will skip. I took the car to the dealership and they confirmed they have seen this issue multiple times before and the screen may be overheating and shorting out.
Mfg Campaign: 11510267
Recall Date: Mar 5, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Corrective Action:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Additional Notes:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Mfg Campaign: 11510159
Recall Date: Mar 4, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Corrective Action:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Additional Notes:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Mfg Campaign: 11510159
Recall Date: Mar 4, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Corrective Action:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Additional Notes:
I own a 2019 Subaru Outback Touring. This is the second Subaru Outback I have owned. In Aug of 2022, my windshield cracked out of nowhere. The crack came up from the center and spread out across the windshield. I had it replaced at the Subaru dealership in which I bought the car. Everything seemed fine until 12/23/22, when we got some heavy rain and I get in my car only to see water steadily dripping inside via the vehicle the left A-pillar on the front drivers side. I return to the dealer where it turns out that there was a problem with the brand new factory-brand windshield that was replaced in August, and it had been slowly leaking water into my car over those 4 months, resulting in massive damage to the airbag system, electrical system, among other things. These damages came to over $10,500. The water had gathered under my carpets and padding and started growing mold. All of this needed to be replaced. This was the third time I had to replace a windshield on the two Subarus that I have owned. Due to this, I have been without a vehicle for over 60 days now. It has caused me incredible stress, time out of work, and money. I am a caretaker for my paraplegic father who has also suffered due to my being without a vehicle to care for him, run errands, and food shop for him. Throughout my research, I have come to learn that this is a known problem in the Subaru brand vehicles yet they choose to ignore it and do nothing about it. I am not comfortable driving my car any longer, which still has electrical issues and unfortunately, I am losing trust in Subaru as a brand. It is unfortunate that they will not address this and fix this issue because I believe it is damaging their reputation. I have not been left in a good position here, with a junked car that is only 3 years old, 40k miles, and that I owe $15,000 on still, and I now need to find a new vehicle.
Mfg Campaign: 11510159
Recall Date: Mar 4, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In November 2022, I reported my radio unit was faulty due to a peeling covering for the radio. The resulting problems includes: flashing screen, continual beeping, self-navigating menu changes, making phone calls, sending messages, etc. I was told in early Nov it would 10 days before a radio would be available. In early December I called the dealership to inquire of the progress, now overdue. I was told it would be 10 days again and the representative told me he was going to re-roder it. In early January 2023 the radio began to flash, beep, and self-navigate menus including factory resetting itself while in operation. The covering at this point was peeling more. Explaining that it was no inoperable and was being covered with paper to avoid distraction while driving though the beeping was still happening. I called the dealership to inquire and was told no radio replacement was available and to call Subaru direct with my issues. I called Subaru directly and was told a radio replacement would be available in 10 days and to call back if I didn't hear from them. I called back with no response. I called several more times with no response. In early February 2023, I called an opened another case but was re-routed to the original case and was told radios were being replaced for orders in late October/early November and mine would likely be available soon and to call back in a few days if I did not hear back. I called several times without a response. The radio is flashing, beeping, self-navigating menus, turning on, turning off, turning on the radio, changing stations and volume while in motion making driving unsafe.
Corrective Action:
In November 2022, I reported my radio unit was faulty due to a peeling covering for the radio. The resulting problems includes: flashing screen, continual beeping, self-navigating menu changes, making phone calls, sending messages, etc. I was told in early Nov it would 10 days before a radio would be available. In early December I called the dealership to inquire of the progress, now overdue. I was told it would be 10 days again and the representative told me he was going to re-roder it. In early January 2023 the radio began to flash, beep, and self-navigate menus including factory resetting itself while in operation. The covering at this point was peeling more. Explaining that it was no inoperable and was being covered with paper to avoid distraction while driving though the beeping was still happening. I called the dealership to inquire and was told no radio replacement was available and to call Subaru direct with my issues. I called Subaru directly and was told a radio replacement would be available in 10 days and to call back if I didn't hear from them. I called back with no response. I called several more times with no response. In early February 2023, I called an opened another case but was re-routed to the original case and was told radios were being replaced for orders in late October/early November and mine would likely be available soon and to call back in a few days if I did not hear back. I called several times without a response. The radio is flashing, beeping, self-navigating menus, turning on, turning off, turning on the radio, changing stations and volume while in motion making driving unsafe.
Additional Notes:
In November 2022, I reported my radio unit was faulty due to a peeling covering for the radio. The resulting problems includes: flashing screen, continual beeping, self-navigating menu changes, making phone calls, sending messages, etc. I was told in early Nov it would 10 days before a radio would be available. In early December I called the dealership to inquire of the progress, now overdue. I was told it would be 10 days again and the representative told me he was going to re-roder it. In early January 2023 the radio began to flash, beep, and self-navigate menus including factory resetting itself while in operation. The covering at this point was peeling more. Explaining that it was no inoperable and was being covered with paper to avoid distraction while driving though the beeping was still happening. I called the dealership to inquire and was told no radio replacement was available and to call Subaru direct with my issues. I called Subaru directly and was told a radio replacement would be available in 10 days and to call back if I didn't hear from them. I called back with no response. I called several more times with no response. In early February 2023, I called an opened another case but was re-routed to the original case and was told radios were being replaced for orders in late October/early November and mine would likely be available soon and to call back in a few days if I did not hear back. I called several times without a response. The radio is flashing, beeping, self-navigating menus, turning on, turning off, turning on the radio, changing stations and volume while in motion making driving unsafe.
Mfg Campaign: 11509864
Recall Date: Mar 2, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield cracks and chips excessively easy. I'm 47 years old and have never needed to replace a windshield til this vehicle and I've now had 4 cracks in the 2 years I've owned it as well as numerous chips. I know road hazard happens - but this has been excessive!
Corrective Action:
The windshield cracks and chips excessively easy. I'm 47 years old and have never needed to replace a windshield til this vehicle and I've now had 4 cracks in the 2 years I've owned it as well as numerous chips. I know road hazard happens - but this has been excessive!
Additional Notes:
The windshield cracks and chips excessively easy. I'm 47 years old and have never needed to replace a windshield til this vehicle and I've now had 4 cracks in the 2 years I've owned it as well as numerous chips. I know road hazard happens - but this has been excessive!
Mfg Campaign: 11509907
Recall Date: Mar 2, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Today is Monday February 20th 2023, The car (2019 Subaru ) will not start if it's not driven daily or if a door is left open for longer than 20 minutes (i.e. cleaning, loading/unloading) because the electrical system is faulty and draws too much on the battery when the car is off. We already replaced the battery and the issue continues. Subaru is aware and I hope they issue a recall soon to repair this broken electrical system. It's a serious safety hazard when your car is unreliable, for example it's frightening to be a stuck in an unfamiliar area. So far I have had the nicest people jump start the battery. But it's already caused many losses by causing me to be late to work and doctors' appointments. These are real life scenarios in which so many of us have been affected by this faulty system. Subaru, please provide a recall with a lasting solution.
Corrective Action:
Today is Monday February 20th 2023, The car (2019 Subaru ) will not start if it's not driven daily or if a door is left open for longer than 20 minutes (i.e. cleaning, loading/unloading) because the electrical system is faulty and draws too much on the battery when the car is off. We already replaced the battery and the issue continues. Subaru is aware and I hope they issue a recall soon to repair this broken electrical system. It's a serious safety hazard when your car is unreliable, for example it's frightening to be a stuck in an unfamiliar area. So far I have had the nicest people jump start the battery. But it's already caused many losses by causing me to be late to work and doctors' appointments. These are real life scenarios in which so many of us have been affected by this faulty system. Subaru, please provide a recall with a lasting solution.
Additional Notes:
Today is Monday February 20th 2023, The car (2019 Subaru ) will not start if it's not driven daily or if a door is left open for longer than 20 minutes (i.e. cleaning, loading/unloading) because the electrical system is faulty and draws too much on the battery when the car is off. We already replaced the battery and the issue continues. Subaru is aware and I hope they issue a recall soon to repair this broken electrical system. It's a serious safety hazard when your car is unreliable, for example it's frightening to be a stuck in an unfamiliar area. So far I have had the nicest people jump start the battery. But it's already caused many losses by causing me to be late to work and doctors' appointments. These are real life scenarios in which so many of us have been affected by this faulty system. Subaru, please provide a recall with a lasting solution.
Mfg Campaign: 11508229
Recall Date: Feb 20, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Bought a new car battery and a battery charger because the car is often dead.
Corrective Action:
Bought a new car battery and a battery charger because the car is often dead.
Additional Notes:
Bought a new car battery and a battery charger because the car is often dead.
Mfg Campaign: 11508020
Recall Date: Feb 18, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Several models of Subarus from 2017-2020 have a known parasitic drain that kills the battery frequently. My Subaru Outback (2019) battery has died four times in one year. This occurred more recently in December and the dealership replaced the battery and updated the software, saying it would fix the problem. It happened again (now in February) after I was out of town for a week. Anytime you don't drive every day, this will happen, and Subaru has admitted that there is no fix. There is a class action settlement that did nothing but pay for a couple replaced batteries, no fix, and even that is limited to lower miles and for a certain time. That doesn't begin to cover the cost of having to sell my car, buy a new one at a higher price, when a 2019 outback with low miles should have lasted me at least ten years. They should do a recall.
Corrective Action:
Several models of Subarus from 2017-2020 have a known parasitic drain that kills the battery frequently. My Subaru Outback (2019) battery has died four times in one year. This occurred more recently in December and the dealership replaced the battery and updated the software, saying it would fix the problem. It happened again (now in February) after I was out of town for a week. Anytime you don't drive every day, this will happen, and Subaru has admitted that there is no fix. There is a class action settlement that did nothing but pay for a couple replaced batteries, no fix, and even that is limited to lower miles and for a certain time. That doesn't begin to cover the cost of having to sell my car, buy a new one at a higher price, when a 2019 outback with low miles should have lasted me at least ten years. They should do a recall.
Additional Notes:
Several models of Subarus from 2017-2020 have a known parasitic drain that kills the battery frequently. My Subaru Outback (2019) battery has died four times in one year. This occurred more recently in December and the dealership replaced the battery and updated the software, saying it would fix the problem. It happened again (now in February) after I was out of town for a week. Anytime you don't drive every day, this will happen, and Subaru has admitted that there is no fix. There is a class action settlement that did nothing but pay for a couple replaced batteries, no fix, and even that is limited to lower miles and for a certain time. That doesn't begin to cover the cost of having to sell my car, buy a new one at a higher price, when a 2019 outback with low miles should have lasted me at least ten years. They should do a recall.
Mfg Campaign: 11507281
Recall Date: Feb 14, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving 60 mph on freeway in Northern California for about 20 minutes. Ambient temperature about 50 degrees. Drove over a slight dip in road and hear a loud pop and my moonroof glass exploded outward. Moonroof cover was closed so no glass came into interior of vehicle. Moonroof is OEM Subaru (Aisin -Pilkington)
Corrective Action:
Driving 60 mph on freeway in Northern California for about 20 minutes. Ambient temperature about 50 degrees. Drove over a slight dip in road and hear a loud pop and my moonroof glass exploded outward. Moonroof cover was closed so no glass came into interior of vehicle. Moonroof is OEM Subaru (Aisin -Pilkington)
Additional Notes:
Driving 60 mph on freeway in Northern California for about 20 minutes. Ambient temperature about 50 degrees. Drove over a slight dip in road and hear a loud pop and my moonroof glass exploded outward. Moonroof cover was closed so no glass came into interior of vehicle. Moonroof is OEM Subaru (Aisin -Pilkington)
Mfg Campaign: 11505726
Recall Date: Feb 6, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Unknown randomly cracked one day while parked.
Corrective Action:
Unknown randomly cracked one day while parked.
Additional Notes:
Unknown randomly cracked one day while parked.
Mfg Campaign: 11505409
Recall Date: Feb 3, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Corrective Action:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Additional Notes:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Mfg Campaign: 11504194
Recall Date: Jan 28, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Corrective Action:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Additional Notes:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Mfg Campaign: 11504194
Recall Date: Jan 28, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Corrective Action:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Additional Notes:
I went to reverse, then drive and Left turn into a parking spot inside a small flattop parking lot. My car made a popping noise and grating sounds after the reverse and turning of the steering wheel. I turned off my car once in the spot and looked under the car is it sounded like something was grating against the ground. I didn’t see anything. Upon restarting the car, the sounds continued when I tried to accelerate or turn. I could not accelerate past 10 mph and all my warning lights lit in the dash. I turned the car off and put in park. The car would roll forward unless I had the emergency brake on.
Mfg Campaign: 11504194
Recall Date: Jan 28, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The air bag warning light has come on multiple times and I have received notice from Subaru StarLink to have the vehicle serviced. Upon taking the vehicle to multiple dealers I was advised that there is no problem detected. The vehicle was last checked out at Reedman Toll Subaru on January 17, 2023 and no problems were found. The vehicle was previously checked out at Glanzmann Subaru and again no problems were found. On January 28, 2023 the air bag light came on and I received a StarLink notification. I reported the incident to Subaru and they are looking into the possible cause.
Corrective Action:
The air bag warning light has come on multiple times and I have received notice from Subaru StarLink to have the vehicle serviced. Upon taking the vehicle to multiple dealers I was advised that there is no problem detected. The vehicle was last checked out at Reedman Toll Subaru on January 17, 2023 and no problems were found. The vehicle was previously checked out at Glanzmann Subaru and again no problems were found. On January 28, 2023 the air bag light came on and I received a StarLink notification. I reported the incident to Subaru and they are looking into the possible cause.
Additional Notes:
The air bag warning light has come on multiple times and I have received notice from Subaru StarLink to have the vehicle serviced. Upon taking the vehicle to multiple dealers I was advised that there is no problem detected. The vehicle was last checked out at Reedman Toll Subaru on January 17, 2023 and no problems were found. The vehicle was previously checked out at Glanzmann Subaru and again no problems were found. On January 28, 2023 the air bag light came on and I received a StarLink notification. I reported the incident to Subaru and they are looking into the possible cause.
Mfg Campaign: 11504225
Recall Date: Jan 28, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was out of the country for 4 weeks. While week 2, my daughter tried to start outback but the battery was dead. I have 2019 Subaru Outback, total mileage now is 16,400. I don't see why this car's battery die just little after 3 years. We called AAA to start the battery, few days later after driving few hours a day, again my car's battery is dead. The same goes to my remote key.
Corrective Action:
I was out of the country for 4 weeks. While week 2, my daughter tried to start outback but the battery was dead. I have 2019 Subaru Outback, total mileage now is 16,400. I don't see why this car's battery die just little after 3 years. We called AAA to start the battery, few days later after driving few hours a day, again my car's battery is dead. The same goes to my remote key.
Additional Notes:
I was out of the country for 4 weeks. While week 2, my daughter tried to start outback but the battery was dead. I have 2019 Subaru Outback, total mileage now is 16,400. I don't see why this car's battery die just little after 3 years. We called AAA to start the battery, few days later after driving few hours a day, again my car's battery is dead. The same goes to my remote key.
Mfg Campaign: 11503865
Recall Date: Jan 26, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury