Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Corrective Action:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Additional Notes:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Mfg Campaign: 11427779
Recall Date: Aug 4, 2021
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Corrective Action:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Additional Notes:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Mfg Campaign: 11427779
Recall Date: Aug 4, 2021
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Corrective Action:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Additional Notes:
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
Mfg Campaign: 11427779
Recall Date: Aug 4, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Corrective Action:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Additional Notes:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Mfg Campaign: 11427658
Recall Date: Aug 3, 2021
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Corrective Action:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Additional Notes:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Mfg Campaign: 11427658
Recall Date: Aug 3, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Corrective Action:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Additional Notes:
My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!
Mfg Campaign: 11427658
Recall Date: Aug 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an RFID bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.
Corrective Action:
Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an RFID bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.
Additional Notes:
Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an RFID bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.
Mfg Campaign: 11427342
Recall Date: Aug 1, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received a 2019 Subaru Outback on 15 July 2021. The vehicle was sold by a dealer, and gone through the Subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 July 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4V. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.
Corrective Action:
I received a 2019 Subaru Outback on 15 July 2021. The vehicle was sold by a dealer, and gone through the Subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 July 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4V. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.
Additional Notes:
I received a 2019 Subaru Outback on 15 July 2021. The vehicle was sold by a dealer, and gone through the Subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 July 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4V. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.
Mfg Campaign: 11426768
Recall Date: Jul 28, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Corrective Action:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Additional Notes:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Mfg Campaign: 11426826
Recall Date: Jul 28, 2021
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Corrective Action:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Additional Notes:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Mfg Campaign: 11426826
Recall Date: Jul 28, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Corrective Action:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Additional Notes:
On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
Mfg Campaign: 11426826
Recall Date: Jul 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car would not start or turn over. Battery was dead. I called Subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to Subaru, and had my neighbor hook his car up for a jump. Also note the GPS has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.
Corrective Action:
Car would not start or turn over. Battery was dead. I called Subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to Subaru, and had my neighbor hook his car up for a jump. Also note the GPS has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.
Additional Notes:
Car would not start or turn over. Battery was dead. I called Subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to Subaru, and had my neighbor hook his car up for a jump. Also note the GPS has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.
Mfg Campaign: 11426335
Recall Date: Jul 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electrical system problems causing battery drain. After jumping the battery observed flickering, eyesight system turning on and off while driving. Rear lift gate won’t open
Corrective Action:
Electrical system problems causing battery drain. After jumping the battery observed flickering, eyesight system turning on and off while driving. Rear lift gate won’t open
Additional Notes:
Electrical system problems causing battery drain. After jumping the battery observed flickering, eyesight system turning on and off while driving. Rear lift gate won’t open
Mfg Campaign: 11426352
Recall Date: Jul 25, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and Crack is now grown to the middle of the windshield
Corrective Action:
The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and Crack is now grown to the middle of the windshield
Additional Notes:
The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and Crack is now grown to the middle of the windshield
Mfg Campaign: 11426069
Recall Date: Jul 23, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2019 Outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the Subaru STARLINK roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the Subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don’t feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late March of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn’t create the same level of concern.
Corrective Action:
My 2019 Outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the Subaru STARLINK roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the Subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don’t feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late March of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn’t create the same level of concern.
Additional Notes:
My 2019 Outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the Subaru STARLINK roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the Subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don’t feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late March of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn’t create the same level of concern.
Mfg Campaign: 11425921
Recall Date: Jul 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Had to charge battery 3 times in order to start the vehicle. Took to dealer and they put in a new battery at no charge. Concerned the battery will need to be replaced in the future. Appears to be an electrical drain especially using the tailgate. Dealer said they did a hard reset whatever that means.
Corrective Action:
Had to charge battery 3 times in order to start the vehicle. Took to dealer and they put in a new battery at no charge. Concerned the battery will need to be replaced in the future. Appears to be an electrical drain especially using the tailgate. Dealer said they did a hard reset whatever that means.
Additional Notes:
Had to charge battery 3 times in order to start the vehicle. Took to dealer and they put in a new battery at no charge. Concerned the battery will need to be replaced in the future. Appears to be an electrical drain especially using the tailgate. Dealer said they did a hard reset whatever that means.
Mfg Campaign: 11425609
Recall Date: Jul 20, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.
Corrective Action:
Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.
Additional Notes:
Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.
Mfg Campaign: 11425344
Recall Date: Jul 18, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I experienced sudden and unintended acceleration as I sat outside my garage idling with my foot on the brake waiting for the garage door to open. My car accelerated forward through my garage door and into the garage. It swept aside a refrigerator, freezer and a 700 pound safe that was bolted to the concrete floor. It finally stopped upon pushing several things against one of the I beams that hold the steel building up. The car also tore out the I beam support the side of the garage door upon entering. The tires continued to rotate until I turned off the engine.
Corrective Action:
I experienced sudden and unintended acceleration as I sat outside my garage idling with my foot on the brake waiting for the garage door to open. My car accelerated forward through my garage door and into the garage. It swept aside a refrigerator, freezer and a 700 pound safe that was bolted to the concrete floor. It finally stopped upon pushing several things against one of the I beams that hold the steel building up. The car also tore out the I beam support the side of the garage door upon entering. The tires continued to rotate until I turned off the engine.
Additional Notes:
I experienced sudden and unintended acceleration as I sat outside my garage idling with my foot on the brake waiting for the garage door to open. My car accelerated forward through my garage door and into the garage. It swept aside a refrigerator, freezer and a 700 pound safe that was bolted to the concrete floor. It finally stopped upon pushing several things against one of the I beams that hold the steel building up. The car also tore out the I beam support the side of the garage door upon entering. The tires continued to rotate until I turned off the engine.
Mfg Campaign: 11425378
Recall Date: Jul 18, 2021
Subaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while driving 35 mph, the vehicle failed to perform as designed. The contact was able to move the vehicle onto the road shoulder. The contact stated that there was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted. The contact was informed that the Vin was not included in NHTSA campaign number: 20V218000 (Fuel System, Gasoline). The failure mileage was 9,800.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while driving 35 mph, the vehicle failed to perform as designed. The contact was able to move the vehicle onto the road shoulder. The contact stated that there was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted. The contact was informed that the Vin was not included in NHTSA campaign number: 20V218000 (Fuel System, Gasoline). The failure mileage was 9,800.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while driving 35 mph, the vehicle failed to perform as designed. The contact was able to move the vehicle onto the road shoulder. The contact stated that there was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted. The contact was informed that the Vin was not included in NHTSA campaign number: 20V218000 (Fuel System, Gasoline). The failure mileage was 9,800.
Mfg Campaign: 11424984
Recall Date: Jul 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving down a smooth road with no vehicles in front of me on July 13, 2021. Windshield spontaneously cracked at the base in the center. Not a rock chip. Crack spread up 6 inches, left another 6 inches within the 15 minutes it took to drive home. Cracks in the windshield have continued to spread in the days following. Vehicle has total 25,300 miles on odometer.
Corrective Action:
Driving down a smooth road with no vehicles in front of me on July 13, 2021. Windshield spontaneously cracked at the base in the center. Not a rock chip. Crack spread up 6 inches, left another 6 inches within the 15 minutes it took to drive home. Cracks in the windshield have continued to spread in the days following. Vehicle has total 25,300 miles on odometer.
Additional Notes:
Driving down a smooth road with no vehicles in front of me on July 13, 2021. Windshield spontaneously cracked at the base in the center. Not a rock chip. Crack spread up 6 inches, left another 6 inches within the 15 minutes it took to drive home. Cracks in the windshield have continued to spread in the days following. Vehicle has total 25,300 miles on odometer.
Mfg Campaign: 11425046
Recall Date: Jul 15, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury