Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRA-21
Recall Date: Jan 26, 2021
Consumer Complaints
375 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11630055
Recall Date: Dec 11, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11628519
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving when I heard a loud explosion sound. I first thought a rock or gunshot hit my car and pulled over to examine my car. I checked all around the car and didn't notice any damage on the side of my car but then I noticed that my sunroof was shattered. The glass was pushed outward which meant that it was not hit by an object. Luckily, my interior cover to my sunroof was closed at the time so I was not harmed.
Corrective Action:
I was driving when I heard a loud explosion sound. I first thought a rock or gunshot hit my car and pulled over to examine my car. I checked all around the car and didn't notice any damage on the side of my car but then I noticed that my sunroof was shattered. The glass was pushed outward which meant that it was not hit by an object. Luckily, my interior cover to my sunroof was closed at the time so I was not harmed.
Additional Notes:
I was driving when I heard a loud explosion sound. I first thought a rock or gunshot hit my car and pulled over to examine my car. I checked all around the car and didn't notice any damage on the side of my car but then I noticed that my sunroof was shattered. The glass was pushed outward which meant that it was not hit by an object. Luckily, my interior cover to my sunroof was closed at the time so I was not harmed.
Mfg Campaign: 11627571
Recall Date: Nov 26, 2024
Subaru Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Mfg Campaign: 11623437
Recall Date: Nov 4, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Mfg Campaign: 11623437
Recall Date: Nov 4, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.
Mfg Campaign: 11623437
Recall Date: Nov 4, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Thermo control valve failure. Would not cover it
Corrective Action:
Thermo control valve failure. Would not cover it
Additional Notes:
Thermo control valve failure. Would not cover it
Mfg Campaign: 11620185
Recall Date: Oct 16, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Since owning this vehicle, we have replaced the windshield at least once a year. The first due to a 1/16th inch chip that evolved into a 10 inch crack over the course of a day. The second was a crack from driver side pillar that appeared overnight, no chips prior. Third was a 8" crack from passenger pillar that appeared overnight while garage parked, after a day, it grew to reach the center of the windshield. I think it's unacceptable that windshields can just crack overnight less than a year after install. It's beyond concerning knowing that our windshield could crack at anytime, or that superficial chips must be taken care of IMMEDIATELY or we run the risk of replacing the entire windshield.
Corrective Action:
Since owning this vehicle, we have replaced the windshield at least once a year. The first due to a 1/16th inch chip that evolved into a 10 inch crack over the course of a day. The second was a crack from driver side pillar that appeared overnight, no chips prior. Third was a 8" crack from passenger pillar that appeared overnight while garage parked, after a day, it grew to reach the center of the windshield. I think it's unacceptable that windshields can just crack overnight less than a year after install. It's beyond concerning knowing that our windshield could crack at anytime, or that superficial chips must be taken care of IMMEDIATELY or we run the risk of replacing the entire windshield.
Additional Notes:
Since owning this vehicle, we have replaced the windshield at least once a year. The first due to a 1/16th inch chip that evolved into a 10 inch crack over the course of a day. The second was a crack from driver side pillar that appeared overnight, no chips prior. Third was a 8" crack from passenger pillar that appeared overnight while garage parked, after a day, it grew to reach the center of the windshield. I think it's unacceptable that windshields can just crack overnight less than a year after install. It's beyond concerning knowing that our windshield could crack at anytime, or that superficial chips must be taken care of IMMEDIATELY or we run the risk of replacing the entire windshield.
Mfg Campaign: 11619721
Recall Date: Oct 14, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery keeps draining if car isn't driven for a few days battery is drained to point of it being dead, cannot get into car, will not start, leaves you stranded. This is the fourth time this year, dealer checks it out tells me nothing is wrong. I have read many problems with parasitic battery drain with subaru's even that the alternator is programed not to fully charge the battery to save gas. getting tired of the issue to the point where I am thinking of selling the car and finding something that will not leave me stranded. This time when I checked the battery voltage it was 5.80 volts and .29 amps.
Corrective Action:
Battery keeps draining if car isn't driven for a few days battery is drained to point of it being dead, cannot get into car, will not start, leaves you stranded. This is the fourth time this year, dealer checks it out tells me nothing is wrong. I have read many problems with parasitic battery drain with subaru's even that the alternator is programed not to fully charge the battery to save gas. getting tired of the issue to the point where I am thinking of selling the car and finding something that will not leave me stranded. This time when I checked the battery voltage it was 5.80 volts and .29 amps.
Additional Notes:
Battery keeps draining if car isn't driven for a few days battery is drained to point of it being dead, cannot get into car, will not start, leaves you stranded. This is the fourth time this year, dealer checks it out tells me nothing is wrong. I have read many problems with parasitic battery drain with subaru's even that the alternator is programed not to fully charge the battery to save gas. getting tired of the issue to the point where I am thinking of selling the car and finding something that will not leave me stranded. This time when I checked the battery voltage it was 5.80 volts and .29 amps.
Mfg Campaign: 11614962
Recall Date: Sep 16, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Corrective Action:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Additional Notes:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Mfg Campaign: 11614261
Recall Date: Sep 12, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Corrective Action:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Additional Notes:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Mfg Campaign: 11614261
Recall Date: Sep 12, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Corrective Action:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Additional Notes:
The auto restart does not work and requires a car restart to fix. The latest software update caused this is to happen.
Mfg Campaign: 11614261
Recall Date: Sep 12, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parasitic Draw on battery: Original battery was dead after sitting 5 days; Bought new AMG and it has also died after 4 days sitting.
Corrective Action:
Parasitic Draw on battery: Original battery was dead after sitting 5 days; Bought new AMG and it has also died after 4 days sitting.
Additional Notes:
Parasitic Draw on battery: Original battery was dead after sitting 5 days; Bought new AMG and it has also died after 4 days sitting.
Mfg Campaign: 11611911
Recall Date: Aug 31, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611738
Recall Date: Aug 30, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611738
Recall Date: Aug 30, 2024
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ON thursday night at about [XXX] i was driving in the carpool lane going north.in the [XXX] , with full tank of gas ; suddenly i felt and here a noise, and the vehicle (2021outback base) start losing power, at the point that totally stop. call 911, and few minutes after the hway patrol came and push us out of the freeway, there was not any shoulder to be safe out. when the police officer try to turn it on the vehicle star but no power was available even when the vehicle was on.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611738
Recall Date: Aug 30, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drains quickly and renders the car inoperable. Possibly due to Controller Area Network (CAN) not entering sleep mode when vehicle is not being used resulting in a parasitic battery drain.
Corrective Action:
Battery drains quickly and renders the car inoperable. Possibly due to Controller Area Network (CAN) not entering sleep mode when vehicle is not being used resulting in a parasitic battery drain.
Additional Notes:
Battery drains quickly and renders the car inoperable. Possibly due to Controller Area Network (CAN) not entering sleep mode when vehicle is not being used resulting in a parasitic battery drain.
Mfg Campaign: 11611502
Recall Date: Aug 29, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Corrective Action:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Additional Notes:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Mfg Campaign: 11611660
Recall Date: Aug 29, 2024
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Corrective Action:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Additional Notes:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Mfg Campaign: 11611660
Recall Date: Aug 29, 2024
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Corrective Action:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Additional Notes:
The car flashed “eye sight off” before flickering and shutting off while I was braking at a stop light. I tried putting my car into park and then turning it off and restarting it but it would not turn back on. I tried this a few more times but I was in the middle lane of a heavily trafficked street. The steering wheel was locked and I was not able to immediately remove it from the road and maybe an hour later it was able to be shifted into neutral and moved out of the street. However, it would still not turn on and when I did open my power gate, the gate would not secure closed. I took it to the dealership that I purchased it at and where it is also regularly serviced (with the last service date only over one week ago,) and they were not able to determine what happened but instead mentioned that my car had no internal data of any errors occurring and that the car was able to be started when they serviced it. I took a picture of the dash as it was flashing with all of the error codes and submitted that to the tech that was working on my car, but they asked me if I’d had someone “clear my codes” which is not something I’m familiar with or even capable of doing- I don’t even know anyone that would be capable of doing that for me. The whole ordeal cost me a day of work and now my peace of mind as I am unsure of if this may happen again and now I am worried it may happen while my kids are in the car. I’ve had similar issues with my center console messing up but nothing as urgent as my whole car shutting down and my steering wheel locking in the middle of traffic.
Mfg Campaign: 11611660
Recall Date: Aug 29, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury