Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRA-21
Recall Date: Jan 26, 2021
Consumer Complaints
375 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
failure/malfunction of thermo coolant control valve some of the systems safety features have been disabled making it unsafe for me to drive vehicle The car gets hot and high beams don’t work heater doesn’t work. Diagnostic was performed by independent mechanic determining this issue Warning lights on dashboard to check engine and many other lights flashed Repairs cost over $1700 which is not affordable especially since this a manufacturer defective part.
Corrective Action:
failure/malfunction of thermo coolant control valve some of the systems safety features have been disabled making it unsafe for me to drive vehicle The car gets hot and high beams don’t work heater doesn’t work. Diagnostic was performed by independent mechanic determining this issue Warning lights on dashboard to check engine and many other lights flashed Repairs cost over $1700 which is not affordable especially since this a manufacturer defective part.
Additional Notes:
failure/malfunction of thermo coolant control valve some of the systems safety features have been disabled making it unsafe for me to drive vehicle The car gets hot and high beams don’t work heater doesn’t work. Diagnostic was performed by independent mechanic determining this issue Warning lights on dashboard to check engine and many other lights flashed Repairs cost over $1700 which is not affordable especially since this a manufacturer defective part.
Mfg Campaign: 11576782
Recall Date: Mar 12, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
12 inch Crack developed in windshield while car was parked in garage. No chips along the entire crack or in its vicinity. Car/windshield were less than 3 years old.
Corrective Action:
12 inch Crack developed in windshield while car was parked in garage. No chips along the entire crack or in its vicinity. Car/windshield were less than 3 years old.
Additional Notes:
12 inch Crack developed in windshield while car was parked in garage. No chips along the entire crack or in its vicinity. Car/windshield were less than 3 years old.
Mfg Campaign: 11575677
Recall Date: Mar 5, 2024
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
This is 3 years old with 27000 miles. The driver's side seat has cracked and tear. This is what subaru is putting out there for the public. Cheap material and poor workmanship.
Corrective Action:
This is 3 years old with 27000 miles. The driver's side seat has cracked and tear. This is what subaru is putting out there for the public. Cheap material and poor workmanship.
Additional Notes:
This is 3 years old with 27000 miles. The driver's side seat has cracked and tear. This is what subaru is putting out there for the public. Cheap material and poor workmanship.
Mfg Campaign: 11574381
Recall Date: Feb 28, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Corrective Action:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Additional Notes:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Mfg Campaign: 11572939
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Corrective Action:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Additional Notes:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Mfg Campaign: 11572939
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Corrective Action:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Additional Notes:
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Mfg Campaign: 11572939
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Corrective Action:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Additional Notes:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Mfg Campaign: 11573060
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Corrective Action:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Additional Notes:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Mfg Campaign: 11573060
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Corrective Action:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Additional Notes:
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Mfg Campaign: 11573060
Recall Date: Feb 20, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Defective windshield. Car purchased in 6/2021 and as of 2/16/24, windshield has been replaced 3 times which would make it my 4th windshield total. No off-road use. Car driven locally. Insurance is dropping me due to excessive windshield replacement.
Corrective Action:
Defective windshield. Car purchased in 6/2021 and as of 2/16/24, windshield has been replaced 3 times which would make it my 4th windshield total. No off-road use. Car driven locally. Insurance is dropping me due to excessive windshield replacement.
Additional Notes:
Defective windshield. Car purchased in 6/2021 and as of 2/16/24, windshield has been replaced 3 times which would make it my 4th windshield total. No off-road use. Car driven locally. Insurance is dropping me due to excessive windshield replacement.
Mfg Campaign: 11572331
Recall Date: Feb 16, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have a 2021 Subaru Outback. I was driving on Interstate 93 at typical highway speed and a small pebble struck my front windshield. It left an approximately 5-inch crack on the passenger side, just above the wiper. Within a few days, the crack had spread across the entire windshield and I’m now in process of having it replaced. My complaint is that I’ve had small pebble strikes on the windshields of prior vehicles I’ve owned and I’ve never had one crack so easily. The windshield glass on this Outback seems unusually fragile.
Corrective Action:
I have a 2021 Subaru Outback. I was driving on Interstate 93 at typical highway speed and a small pebble struck my front windshield. It left an approximately 5-inch crack on the passenger side, just above the wiper. Within a few days, the crack had spread across the entire windshield and I’m now in process of having it replaced. My complaint is that I’ve had small pebble strikes on the windshields of prior vehicles I’ve owned and I’ve never had one crack so easily. The windshield glass on this Outback seems unusually fragile.
Additional Notes:
I have a 2021 Subaru Outback. I was driving on Interstate 93 at typical highway speed and a small pebble struck my front windshield. It left an approximately 5-inch crack on the passenger side, just above the wiper. Within a few days, the crack had spread across the entire windshield and I’m now in process of having it replaced. My complaint is that I’ve had small pebble strikes on the windshields of prior vehicles I’ve owned and I’ve never had one crack so easily. The windshield glass on this Outback seems unusually fragile.
Mfg Campaign: 11571299
Recall Date: Feb 11, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I'm on my 3rd windshield in under 12 months. I have not changed my driving habits and have been in typical weather for my area. The vehicle is garage kept. First windshield had a center driver's side ding that lasted all winter. We had some unseasonable spring weather changes that caused it to crack and spiderweb replaced 4/10/23, 24K miles. 2nd windshield, cracked 5/15/23, got dinged at the bottom and spiderwebbed immediately, again on driver's side. 3rd windshield, 12 inch line center passenger side from the edge, no ding or chip, no obvious cause for crack, occurred 1/28/24.
Corrective Action:
I'm on my 3rd windshield in under 12 months. I have not changed my driving habits and have been in typical weather for my area. The vehicle is garage kept. First windshield had a center driver's side ding that lasted all winter. We had some unseasonable spring weather changes that caused it to crack and spiderweb replaced 4/10/23, 24K miles. 2nd windshield, cracked 5/15/23, got dinged at the bottom and spiderwebbed immediately, again on driver's side. 3rd windshield, 12 inch line center passenger side from the edge, no ding or chip, no obvious cause for crack, occurred 1/28/24.
Additional Notes:
I'm on my 3rd windshield in under 12 months. I have not changed my driving habits and have been in typical weather for my area. The vehicle is garage kept. First windshield had a center driver's side ding that lasted all winter. We had some unseasonable spring weather changes that caused it to crack and spiderweb replaced 4/10/23, 24K miles. 2nd windshield, cracked 5/15/23, got dinged at the bottom and spiderwebbed immediately, again on driver's side. 3rd windshield, 12 inch line center passenger side from the edge, no ding or chip, no obvious cause for crack, occurred 1/28/24.
Mfg Campaign: 11570775
Recall Date: Feb 8, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have had 3 windshields crack spontaneously during normal use in the past year. Each incident was repaired by a certified repair shop and at time the damage was noticed, no chips, signs of damage, or impacts were noted. The crack appeared to be internal and was not able to be felt from outside or within. In each incident the crack began near the edge of the glass and spread across the entire length of the windshield. The most recent was 12/27/2023, the approximate dates of the previous are 12/2022, and 03/2023. All three occurred in periods of clear weather, no ice, or snow present, although all three occurred in the cold, while parked outside overnight either at work or home.
Corrective Action:
I have had 3 windshields crack spontaneously during normal use in the past year. Each incident was repaired by a certified repair shop and at time the damage was noticed, no chips, signs of damage, or impacts were noted. The crack appeared to be internal and was not able to be felt from outside or within. In each incident the crack began near the edge of the glass and spread across the entire length of the windshield. The most recent was 12/27/2023, the approximate dates of the previous are 12/2022, and 03/2023. All three occurred in periods of clear weather, no ice, or snow present, although all three occurred in the cold, while parked outside overnight either at work or home.
Additional Notes:
I have had 3 windshields crack spontaneously during normal use in the past year. Each incident was repaired by a certified repair shop and at time the damage was noticed, no chips, signs of damage, or impacts were noted. The crack appeared to be internal and was not able to be felt from outside or within. In each incident the crack began near the edge of the glass and spread across the entire length of the windshield. The most recent was 12/27/2023, the approximate dates of the previous are 12/2022, and 03/2023. All three occurred in periods of clear weather, no ice, or snow present, although all three occurred in the cold, while parked outside overnight either at work or home.
Mfg Campaign: 11562714
Recall Date: Dec 30, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield randomly developed a crack for no apparent reason. No rocks flying in, no extreme conditions, we were in 40-60 degrees temperatures in California on normal freeways and streets, not in any off-road conditions.
Corrective Action:
Windshield randomly developed a crack for no apparent reason. No rocks flying in, no extreme conditions, we were in 40-60 degrees temperatures in California on normal freeways and streets, not in any off-road conditions.
Additional Notes:
Windshield randomly developed a crack for no apparent reason. No rocks flying in, no extreme conditions, we were in 40-60 degrees temperatures in California on normal freeways and streets, not in any off-road conditions.
Mfg Campaign: 11562467
Recall Date: Dec 28, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact stated that upon approaching the vehicle, she became aware that the front windshield had suddenly cracked, extending from the center of the windshield to the passenger’s side bezel. The vehicle was taken to the dealer, who determined that the crack was the result of the impact of a small, unknown object. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V712000 (Visibility), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact stated that upon approaching the vehicle, she became aware that the front windshield had suddenly cracked, extending from the center of the windshield to the passenger’s side bezel. The vehicle was taken to the dealer, who determined that the crack was the result of the impact of a small, unknown object. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V712000 (Visibility), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact stated that upon approaching the vehicle, she became aware that the front windshield had suddenly cracked, extending from the center of the windshield to the passenger’s side bezel. The vehicle was taken to the dealer, who determined that the crack was the result of the impact of a small, unknown object. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V712000 (Visibility), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.
Mfg Campaign: 11561566
Recall Date: Dec 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While my husband was driving up a hill at low speed (25-30miles/hr) the car lost power, struggled and felt like it was going to stall. 5 days later, I was driving up a hill going 25miles/hr, the car lost acceleration the stalled, was unreponsive to gas pedal being depressed, the car then started again on its own. I brought the car to Subaru but they couldn't find anything wrong. Luckily nobody was behind me when the car stalled.
Corrective Action:
While my husband was driving up a hill at low speed (25-30miles/hr) the car lost power, struggled and felt like it was going to stall. 5 days later, I was driving up a hill going 25miles/hr, the car lost acceleration the stalled, was unreponsive to gas pedal being depressed, the car then started again on its own. I brought the car to Subaru but they couldn't find anything wrong. Luckily nobody was behind me when the car stalled.
Additional Notes:
While my husband was driving up a hill at low speed (25-30miles/hr) the car lost power, struggled and felt like it was going to stall. 5 days later, I was driving up a hill going 25miles/hr, the car lost acceleration the stalled, was unreponsive to gas pedal being depressed, the car then started again on its own. I brought the car to Subaru but they couldn't find anything wrong. Luckily nobody was behind me when the car stalled.
Mfg Campaign: 11559703
Recall Date: Dec 12, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield developed a 10" crack overnight, parked while it was snowing in Boulder, CO. There was no damage prior to this past night. This problem is widely reported on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Windshield developed a 10" crack overnight, parked while it was snowing in Boulder, CO. There was no damage prior to this past night. This problem is widely reported on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Windshield developed a 10" crack overnight, parked while it was snowing in Boulder, CO. There was no damage prior to this past night. This problem is widely reported on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11559406
Recall Date: Dec 10, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Corrective Action:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Additional Notes:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Mfg Campaign: 11557970
Recall Date: Dec 1, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Corrective Action:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Additional Notes:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Mfg Campaign: 11557970
Recall Date: Dec 1, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Corrective Action:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Additional Notes:
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Mfg Campaign: 11557970
Recall Date: Dec 1, 2023
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