Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRA-21
Recall Date: Jan 26, 2021
Consumer Complaints
375 ComplaintsSubaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Corrective Action:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Additional Notes:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Mfg Campaign: 11557430
Recall Date: Nov 29, 2023
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Corrective Action:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Additional Notes:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Mfg Campaign: 11557430
Recall Date: Nov 29, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Corrective Action:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Additional Notes:
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Mfg Campaign: 11557430
Recall Date: Nov 29, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Corrective Action:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Additional Notes:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Mfg Campaign: 11556403
Recall Date: Nov 22, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Corrective Action:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Additional Notes:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Mfg Campaign: 11556403
Recall Date: Nov 22, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Corrective Action:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Additional Notes:
Received error code P2682, a faulty Thermo Control Valve. This happened on 11/17/2023. Car potentially could have quit running in traffic. Subaru has identified the issue with TSB 09-80-21R. They have changed the design of the valve due to the many failures. My car has 74,000 miles. My brother in law has the same vehicle with 57,000, and his car is in the shop today for the same issue. The service tech working on his vehicle stated that he does a couple of these repairs a week, and that Subaru knows this part will fail and should issue a recall
Mfg Campaign: 11556403
Recall Date: Nov 22, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V755000 (Power Train) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V755000 (Power Train) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V755000 (Power Train) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11556346
Recall Date: Nov 21, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Corrective Action:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Additional Notes:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Mfg Campaign: 11551807
Recall Date: Oct 25, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Corrective Action:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Additional Notes:
while i am driving my cruise control will just stop working causing the auto braking feature to stop also
Mfg Campaign: 11551807
Recall Date: Oct 25, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Just purchased this vehicle certified pre-owned 2 months ago. Car was parked and spontaneous windshield crack started on drivers' side and has now advanced up through drivers visual field. A simple google search shows this to be a chronic, documented issue with MANY Subaru vehicles. Driving is limited and this is a costly fix for a fault not on the consumers end. I have contacted warranty and consumer protection before I call to schedule a replacement. ZERO problems or damage to vehicle before this, car wasn't in motion and as evidenced by photos it had no physical compromise causing this.
Corrective Action:
Just purchased this vehicle certified pre-owned 2 months ago. Car was parked and spontaneous windshield crack started on drivers' side and has now advanced up through drivers visual field. A simple google search shows this to be a chronic, documented issue with MANY Subaru vehicles. Driving is limited and this is a costly fix for a fault not on the consumers end. I have contacted warranty and consumer protection before I call to schedule a replacement. ZERO problems or damage to vehicle before this, car wasn't in motion and as evidenced by photos it had no physical compromise causing this.
Additional Notes:
Just purchased this vehicle certified pre-owned 2 months ago. Car was parked and spontaneous windshield crack started on drivers' side and has now advanced up through drivers visual field. A simple google search shows this to be a chronic, documented issue with MANY Subaru vehicles. Driving is limited and this is a costly fix for a fault not on the consumers end. I have contacted warranty and consumer protection before I call to schedule a replacement. ZERO problems or damage to vehicle before this, car wasn't in motion and as evidenced by photos it had no physical compromise causing this.
Mfg Campaign: 11551580
Recall Date: Oct 24, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have has to replace the windshield 3 times in less than 3 years in my 2021 Outback. Only once was there a definite impact from a rock. In that case, the glass broke in 5 directions across the entire windshield. The other two times, I simply woke up to a huge crack. It seems that this is an extremely common problem with this model, and my insurance says they will drop me if I continue to make claims at this rate.
Corrective Action:
I have has to replace the windshield 3 times in less than 3 years in my 2021 Outback. Only once was there a definite impact from a rock. In that case, the glass broke in 5 directions across the entire windshield. The other two times, I simply woke up to a huge crack. It seems that this is an extremely common problem with this model, and my insurance says they will drop me if I continue to make claims at this rate.
Additional Notes:
I have has to replace the windshield 3 times in less than 3 years in my 2021 Outback. Only once was there a definite impact from a rock. In that case, the glass broke in 5 directions across the entire windshield. The other two times, I simply woke up to a huge crack. It seems that this is an extremely common problem with this model, and my insurance says they will drop me if I continue to make claims at this rate.
Mfg Campaign: 11548254
Recall Date: Oct 4, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Corrective Action:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Additional Notes:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Mfg Campaign: 11546909
Recall Date: Sep 27, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Corrective Action:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Additional Notes:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Mfg Campaign: 11546909
Recall Date: Sep 27, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Corrective Action:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Additional Notes:
Eyesight driver assist went out rendering safety features inoperable. Touch screen also blanked out so unable to adjust a/c, navigation,radio etc. Car had been on long distance all hiway drive and at 7 hours systems failed. Weather was in the 60s, overcast and it was in the afternoon. Pulled into rest stop and turned engine off then restarted but still failed. Drove 2 more hours and next rest stop systems came back after letting car sit off for 10+ minutes.
Mfg Campaign: 11546909
Recall Date: Sep 27, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Window cracked when hitting by a small chip on the high way
Corrective Action:
Window cracked when hitting by a small chip on the high way
Additional Notes:
Window cracked when hitting by a small chip on the high way
Mfg Campaign: 11546457
Recall Date: Sep 25, 2023
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased a new 2021 Subaru Outback Onyx Edition XT in May of 2021. The headlights have been a continual problem and I cannot get a solution from the dealer. They are way too bright. It’s a safety hazard to oncoming drivers. I also believe it’s a personal security risk to me from angry drivers. And there's nothing I can do about it because I don't have my high beams activated. The headlights need to have two separate intensity settings, one for low beam and one for high beam, but they do not. Currently, the low beam and high beam use the same intensity LED. The switch between high and low beams does not change the intensity or brightness. It merely activates a motor that moves a metal plate. The plate acts as a shutter that changes the angle the lights shine so the driver has a broader field of vision. The intensity of the lights do not change. The high beams are always on even when not activated. No wonder oncoming drivers are flashing their high beams and getting angry. I have voiced my concerns to the Subaru dealer who checked my headlights and said they were properly aimed. I have voiced my concerns on the Subaru forum and found many other drivers are experiencing the same problem. Some people on that forum suggest re-aiming the headlights so they point lower. This does not solve the problem. Doing so limits visibility to a very short distance ahead of the vehicle creating a different safety issue, not being able to see objects, animals, or people in the roadway. FMVSS No. 108 requires 2 intensity settings for motor vehicle headlights. Subaru has not provided that and is in violation of that federal regulation. I am requesting that NHSTA exercise whatever regulatory authority it has to enforce this requirement including issuing a recall on the Subaru Steering Responsive Headlights. Watch 18:45 to 21:30 of this YouTube video to see the inner workings of these headlights: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a new 2021 Subaru Outback Onyx Edition XT in May of 2021. The headlights have been a continual problem and I cannot get a solution from the dealer. They are way too bright. It’s a safety hazard to oncoming drivers. I also believe it’s a personal security risk to me from angry drivers. And there's nothing I can do about it because I don't have my high beams activated. The headlights need to have two separate intensity settings, one for low beam and one for high beam, but they do not. Currently, the low beam and high beam use the same intensity LED. The switch between high and low beams does not change the intensity or brightness. It merely activates a motor that moves a metal plate. The plate acts as a shutter that changes the angle the lights shine so the driver has a broader field of vision. The intensity of the lights do not change. The high beams are always on even when not activated. No wonder oncoming drivers are flashing their high beams and getting angry. I have voiced my concerns to the Subaru dealer who checked my headlights and said they were properly aimed. I have voiced my concerns on the Subaru forum and found many other drivers are experiencing the same problem. Some people on that forum suggest re-aiming the headlights so they point lower. This does not solve the problem. Doing so limits visibility to a very short distance ahead of the vehicle creating a different safety issue, not being able to see objects, animals, or people in the roadway. FMVSS No. 108 requires 2 intensity settings for motor vehicle headlights. Subaru has not provided that and is in violation of that federal regulation. I am requesting that NHSTA exercise whatever regulatory authority it has to enforce this requirement including issuing a recall on the Subaru Steering Responsive Headlights. Watch 18:45 to 21:30 of this YouTube video to see the inner workings of these headlights: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a new 2021 Subaru Outback Onyx Edition XT in May of 2021. The headlights have been a continual problem and I cannot get a solution from the dealer. They are way too bright. It’s a safety hazard to oncoming drivers. I also believe it’s a personal security risk to me from angry drivers. And there's nothing I can do about it because I don't have my high beams activated. The headlights need to have two separate intensity settings, one for low beam and one for high beam, but they do not. Currently, the low beam and high beam use the same intensity LED. The switch between high and low beams does not change the intensity or brightness. It merely activates a motor that moves a metal plate. The plate acts as a shutter that changes the angle the lights shine so the driver has a broader field of vision. The intensity of the lights do not change. The high beams are always on even when not activated. No wonder oncoming drivers are flashing their high beams and getting angry. I have voiced my concerns to the Subaru dealer who checked my headlights and said they were properly aimed. I have voiced my concerns on the Subaru forum and found many other drivers are experiencing the same problem. Some people on that forum suggest re-aiming the headlights so they point lower. This does not solve the problem. Doing so limits visibility to a very short distance ahead of the vehicle creating a different safety issue, not being able to see objects, animals, or people in the roadway. FMVSS No. 108 requires 2 intensity settings for motor vehicle headlights. Subaru has not provided that and is in violation of that federal regulation. I am requesting that NHSTA exercise whatever regulatory authority it has to enforce this requirement including issuing a recall on the Subaru Steering Responsive Headlights. Watch 18:45 to 21:30 of this YouTube video to see the inner workings of these headlights: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545570
Recall Date: Sep 20, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2021 Outback XT which we purchased new on April 15, 2021, would not start on September 15, 2023. My spouse had a medical appointment that morning. On September 18, 2023, the vehicle would not start again. My spouse had a medical appointment that morning as well. This same problem occurred several months earlier. On the morning of May16, 2023 I called the dealership's service department for a service appointment. This was the first such incident and caught me totally by surprise. Here is a direct quote from the Service's Manager's May 19, 2023 email. " The tester/charger determined that your battery was healthy, had a good state of charge and accepted a good rate of charge and also held the charge. The battery has no fault, the drain was the issue determining replacement of your battery was unnecessary and not warrantable." The dealership service department manager went on to state "it (battery)required 3 hours and 45 minutes of charging". Following the May 16, 2023 service appointment the vehicle performed as expected until the morning of September 15, 2023. On September 19, the vehicle was again taken to the dealership for servicing. During this visit, a "new battery" was installed by the service department because they determined the existing battery failed their test. The service rep stated the “new” battery will fix the problem. Also, the service rep stated, when asked, that the Electronic Control Module was updated but the Data Communications Module was not replaced. Additionally, the rep stated, when asked, the “new” battery did not carry the normal warranty because it was installed under the vehicle’s existing 3-year warranty which expires on April 15 2024. This limited battery warranty makes no sense. Since the May 16, 2023 incident, we experienced emotional tension every time we have driven the vehicle, dreading it would not start when we needed the vehicle the most. We are 70+ and believed that we were purchasing a safe vehicle.
Corrective Action:
The 2021 Outback XT which we purchased new on April 15, 2021, would not start on September 15, 2023. My spouse had a medical appointment that morning. On September 18, 2023, the vehicle would not start again. My spouse had a medical appointment that morning as well. This same problem occurred several months earlier. On the morning of May16, 2023 I called the dealership's service department for a service appointment. This was the first such incident and caught me totally by surprise. Here is a direct quote from the Service's Manager's May 19, 2023 email. " The tester/charger determined that your battery was healthy, had a good state of charge and accepted a good rate of charge and also held the charge. The battery has no fault, the drain was the issue determining replacement of your battery was unnecessary and not warrantable." The dealership service department manager went on to state "it (battery)required 3 hours and 45 minutes of charging". Following the May 16, 2023 service appointment the vehicle performed as expected until the morning of September 15, 2023. On September 19, the vehicle was again taken to the dealership for servicing. During this visit, a "new battery" was installed by the service department because they determined the existing battery failed their test. The service rep stated the “new” battery will fix the problem. Also, the service rep stated, when asked, that the Electronic Control Module was updated but the Data Communications Module was not replaced. Additionally, the rep stated, when asked, the “new” battery did not carry the normal warranty because it was installed under the vehicle’s existing 3-year warranty which expires on April 15 2024. This limited battery warranty makes no sense. Since the May 16, 2023 incident, we experienced emotional tension every time we have driven the vehicle, dreading it would not start when we needed the vehicle the most. We are 70+ and believed that we were purchasing a safe vehicle.
Additional Notes:
The 2021 Outback XT which we purchased new on April 15, 2021, would not start on September 15, 2023. My spouse had a medical appointment that morning. On September 18, 2023, the vehicle would not start again. My spouse had a medical appointment that morning as well. This same problem occurred several months earlier. On the morning of May16, 2023 I called the dealership's service department for a service appointment. This was the first such incident and caught me totally by surprise. Here is a direct quote from the Service's Manager's May 19, 2023 email. " The tester/charger determined that your battery was healthy, had a good state of charge and accepted a good rate of charge and also held the charge. The battery has no fault, the drain was the issue determining replacement of your battery was unnecessary and not warrantable." The dealership service department manager went on to state "it (battery)required 3 hours and 45 minutes of charging". Following the May 16, 2023 service appointment the vehicle performed as expected until the morning of September 15, 2023. On September 19, the vehicle was again taken to the dealership for servicing. During this visit, a "new battery" was installed by the service department because they determined the existing battery failed their test. The service rep stated the “new” battery will fix the problem. Also, the service rep stated, when asked, that the Electronic Control Module was updated but the Data Communications Module was not replaced. Additionally, the rep stated, when asked, the “new” battery did not carry the normal warranty because it was installed under the vehicle’s existing 3-year warranty which expires on April 15 2024. This limited battery warranty makes no sense. Since the May 16, 2023 incident, we experienced emotional tension every time we have driven the vehicle, dreading it would not start when we needed the vehicle the most. We are 70+ and believed that we were purchasing a safe vehicle.
Mfg Campaign: 11545464
Recall Date: Sep 19, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Corrective Action:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Additional Notes:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Mfg Campaign: 11543033
Recall Date: Sep 6, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Corrective Action:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Additional Notes:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Mfg Campaign: 11543033
Recall Date: Sep 6, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Corrective Action:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Additional Notes:
I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.
Mfg Campaign: 11543033
Recall Date: Sep 6, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury