Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Impreza and Outback vehicles. The incorrect paint clearcoat may have been applied, which can cause the windshield to be insufficiently bonded to the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRH-22
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Outback vehicles. The engine wiring harness may have been damaged, resulting in a loose electrical connection to the engine control unit (ECU).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRC-22
Recall Date: Jul 1, 2022
Consumer Complaints
496 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving to work and a car kicked up a small rock that struck the lower left portion of my windshield. There was no chip created at the time. Several minutes later, I heard an audible pop and 4 - 6 inch long crack appeared in the same area. Within minutes, the crack traveled across the windshield and extended about one foot further. Within a few days, the crack extended to the middle of the windshield and traveled upwards towards the attachment point for the rear view mirror. It's long enough now where I'm worried about it interfering with Eyesight. When I examined the area where the stone impacted, I can see several very small pits where the rock hit, but each pit is probably no larger than 1/64th of an inch in diameter. Given the behavior of the crack and reports I've heard from others, I suspect that the glass is too thin and under stress the way it's mounted to the car. This fault has been reported over and over on social media and has cost owners many thousands of dollars to correct.
Corrective Action:
I was driving to work and a car kicked up a small rock that struck the lower left portion of my windshield. There was no chip created at the time. Several minutes later, I heard an audible pop and 4 - 6 inch long crack appeared in the same area. Within minutes, the crack traveled across the windshield and extended about one foot further. Within a few days, the crack extended to the middle of the windshield and traveled upwards towards the attachment point for the rear view mirror. It's long enough now where I'm worried about it interfering with Eyesight. When I examined the area where the stone impacted, I can see several very small pits where the rock hit, but each pit is probably no larger than 1/64th of an inch in diameter. Given the behavior of the crack and reports I've heard from others, I suspect that the glass is too thin and under stress the way it's mounted to the car. This fault has been reported over and over on social media and has cost owners many thousands of dollars to correct.
Additional Notes:
I was driving to work and a car kicked up a small rock that struck the lower left portion of my windshield. There was no chip created at the time. Several minutes later, I heard an audible pop and 4 - 6 inch long crack appeared in the same area. Within minutes, the crack traveled across the windshield and extended about one foot further. Within a few days, the crack extended to the middle of the windshield and traveled upwards towards the attachment point for the rear view mirror. It's long enough now where I'm worried about it interfering with Eyesight. When I examined the area where the stone impacted, I can see several very small pits where the rock hit, but each pit is probably no larger than 1/64th of an inch in diameter. Given the behavior of the crack and reports I've heard from others, I suspect that the glass is too thin and under stress the way it's mounted to the car. This fault has been reported over and over on social media and has cost owners many thousands of dollars to correct.
Mfg Campaign: 11602915
Recall Date: Jul 17, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A tiny crack started at the top of the window butnothing impacted. Thenit slowlyintwo weeks crackeddown quickly on the windshield of the driver from passenger side. Again no rockhit itor anything else.It appeared quickly and spread. Our extra warranty shield protection doesnt coveritbutit seems almost like a factory defect.
Corrective Action:
A tiny crack started at the top of the window butnothing impacted. Thenit slowlyintwo weeks crackeddown quickly on the windshield of the driver from passenger side. Again no rockhit itor anything else.It appeared quickly and spread. Our extra warranty shield protection doesnt coveritbutit seems almost like a factory defect.
Additional Notes:
A tiny crack started at the top of the window butnothing impacted. Thenit slowlyintwo weeks crackeddown quickly on the windshield of the driver from passenger side. Again no rockhit itor anything else.It appeared quickly and spread. Our extra warranty shield protection doesnt coveritbutit seems almost like a factory defect.
Mfg Campaign: 11602723
Recall Date: Jul 16, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Corrective Action:
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Additional Notes:
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Mfg Campaign: 11599830
Recall Date: Jul 7, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Corrective Action:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Additional Notes:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Mfg Campaign: 11599591
Recall Date: Jul 6, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Corrective Action:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Additional Notes:
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Mfg Campaign: 11599591
Recall Date: Jul 6, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Corrective Action:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Additional Notes:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Mfg Campaign: 11597864
Recall Date: Jul 1, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Corrective Action:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Additional Notes:
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Mfg Campaign: 11597864
Recall Date: Jul 1, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield glass broke spontaneously and randomly with no impact associated with the crack. The crack extends all the way across the windshield.
Corrective Action:
Windshield glass broke spontaneously and randomly with no impact associated with the crack. The crack extends all the way across the windshield.
Additional Notes:
Windshield glass broke spontaneously and randomly with no impact associated with the crack. The crack extends all the way across the windshield.
Mfg Campaign: 11594460
Recall Date: Jun 14, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Corrective Action:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Additional Notes:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Mfg Campaign: 11593849
Recall Date: Jun 12, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Corrective Action:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Additional Notes:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Mfg Campaign: 11593849
Recall Date: Jun 12, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Corrective Action:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Additional Notes:
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Mfg Campaign: 11593849
Recall Date: Jun 12, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This is in response to your boilerplate letter of May 25, 2024. That correspondence stated that my 2022 Subaru Outback’s inspection of May 21, 2024, did not reveal any manufacturing defect that caused the unanticipated acceleration of my vehicle on April 26, 2024. That inspection was conducted by a third-party engineering firm. In amplification of this, the following is provided: • My vehicle on 26 April 2024, at approximately at 0845 AM experienced unanticipated acceleration, in my garage where it had been parked overnight. It was a cool morning. This occurred without any direct body movement from me, whatsoever. The fast forward motion I directly experienced in my vehicle was like if one put their gas pedal to the floor. The vehicle crashed about five feet into a garage shelf with me simultaneously providing braking. This directly caused about $3,000 worth of damage to the vehicle, and I will probably incur higher insurance cost because of this. •Environmental factors have been a contributing factor in unanticipated acceleration in the past. •Time to extract the data from the EDR in my vehicle took almost one month for SOA to complete the inspection (accident occurred on April 26 and the vehicle inspection took place on May 21). •Starlink, Subaru’s automatic collision notification system, did not activate on 26 April 2024, the day of the accident. •“As a rule of thumb, if the crash is sufficient to cause the air bags to deploy the EDR data are usually captured.” From the National Highway Transportation Safety Board’s website under, “EDR Q & A). My vehicle’s air bags did not deploy, and another key word is “usually”. •On May 16, 2024, five days before the inspection was completed on my vehicle I wrote the CEO a letter. Part of that letter is quoted, verbatim, for your review: “It is now my understanding, according to SOA, that what happened to me is referred to as unanticipated acceleration. Being a Subaru owner for over ten years, such in inc
Corrective Action:
This is in response to your boilerplate letter of May 25, 2024. That correspondence stated that my 2022 Subaru Outback’s inspection of May 21, 2024, did not reveal any manufacturing defect that caused the unanticipated acceleration of my vehicle on April 26, 2024. That inspection was conducted by a third-party engineering firm. In amplification of this, the following is provided: • My vehicle on 26 April 2024, at approximately at 0845 AM experienced unanticipated acceleration, in my garage where it had been parked overnight. It was a cool morning. This occurred without any direct body movement from me, whatsoever. The fast forward motion I directly experienced in my vehicle was like if one put their gas pedal to the floor. The vehicle crashed about five feet into a garage shelf with me simultaneously providing braking. This directly caused about $3,000 worth of damage to the vehicle, and I will probably incur higher insurance cost because of this. •Environmental factors have been a contributing factor in unanticipated acceleration in the past. •Time to extract the data from the EDR in my vehicle took almost one month for SOA to complete the inspection (accident occurred on April 26 and the vehicle inspection took place on May 21). •Starlink, Subaru’s automatic collision notification system, did not activate on 26 April 2024, the day of the accident. •“As a rule of thumb, if the crash is sufficient to cause the air bags to deploy the EDR data are usually captured.” From the National Highway Transportation Safety Board’s website under, “EDR Q & A). My vehicle’s air bags did not deploy, and another key word is “usually”. •On May 16, 2024, five days before the inspection was completed on my vehicle I wrote the CEO a letter. Part of that letter is quoted, verbatim, for your review: “It is now my understanding, according to SOA, that what happened to me is referred to as unanticipated acceleration. Being a Subaru owner for over ten years, such in inc
Additional Notes:
This is in response to your boilerplate letter of May 25, 2024. That correspondence stated that my 2022 Subaru Outback’s inspection of May 21, 2024, did not reveal any manufacturing defect that caused the unanticipated acceleration of my vehicle on April 26, 2024. That inspection was conducted by a third-party engineering firm. In amplification of this, the following is provided: • My vehicle on 26 April 2024, at approximately at 0845 AM experienced unanticipated acceleration, in my garage where it had been parked overnight. It was a cool morning. This occurred without any direct body movement from me, whatsoever. The fast forward motion I directly experienced in my vehicle was like if one put their gas pedal to the floor. The vehicle crashed about five feet into a garage shelf with me simultaneously providing braking. This directly caused about $3,000 worth of damage to the vehicle, and I will probably incur higher insurance cost because of this. •Environmental factors have been a contributing factor in unanticipated acceleration in the past. •Time to extract the data from the EDR in my vehicle took almost one month for SOA to complete the inspection (accident occurred on April 26 and the vehicle inspection took place on May 21). •Starlink, Subaru’s automatic collision notification system, did not activate on 26 April 2024, the day of the accident. •“As a rule of thumb, if the crash is sufficient to cause the air bags to deploy the EDR data are usually captured.” From the National Highway Transportation Safety Board’s website under, “EDR Q & A). My vehicle’s air bags did not deploy, and another key word is “usually”. •On May 16, 2024, five days before the inspection was completed on my vehicle I wrote the CEO a letter. Part of that letter is quoted, verbatim, for your review: “It is now my understanding, according to SOA, that what happened to me is referred to as unanticipated acceleration. Being a Subaru owner for over ten years, such in inc
Mfg Campaign: 11592278
Recall Date: Jun 3, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I’m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn’t do anything about it.
Corrective Action:
On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I’m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn’t do anything about it.
Additional Notes:
On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I’m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn’t do anything about it.
Mfg Campaign: 11591295
Recall Date: May 29, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked on passenger side starting below the lower interface to the plenum. Crack was not caused by impact by debris nor a collision.
Corrective Action:
Windshield cracked on passenger side starting below the lower interface to the plenum. Crack was not caused by impact by debris nor a collision.
Additional Notes:
Windshield cracked on passenger side starting below the lower interface to the plenum. Crack was not caused by impact by debris nor a collision.
Mfg Campaign: 11590120
Recall Date: May 22, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I washed my car the night before and put it in the garage where it usually is parked at night. Upon getting in to start it and go to work noticed a 6inch crack start from the lower center part of the windshield. There was no impact as it was literally sitting inside my garage all night long. It looks like it stars from below the trim.
Corrective Action:
I washed my car the night before and put it in the garage where it usually is parked at night. Upon getting in to start it and go to work noticed a 6inch crack start from the lower center part of the windshield. There was no impact as it was literally sitting inside my garage all night long. It looks like it stars from below the trim.
Additional Notes:
I washed my car the night before and put it in the garage where it usually is parked at night. Upon getting in to start it and go to work noticed a 6inch crack start from the lower center part of the windshield. There was no impact as it was literally sitting inside my garage all night long. It looks like it stars from below the trim.
Mfg Campaign: 11589617
Recall Date: May 20, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Corrective Action:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Additional Notes:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Mfg Campaign: 11589112
Recall Date: May 16, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Corrective Action:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Additional Notes:
My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.
Mfg Campaign: 11589112
Recall Date: May 16, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving on a Saturday heard a popping sound and watched a crack start at bottom center of windshield travel up about 7" and arc to the right. Has now spread about 13" towards passenger side. No impact occurred to cause this. On Monday took vehicle to our dealership so they could take pictures and check it out. Said they would talk to the Subaru District Manager and let me know about replacement. Dealership called me to say they agreed to replace as long as I paid a $250 deductible. This doesn't seem right when this is an issue that many many people are having. This was my third Outback and will now be my last. I can't support a brand that won't step up to take care of something that is obviously a serious issue.
Corrective Action:
While driving on a Saturday heard a popping sound and watched a crack start at bottom center of windshield travel up about 7" and arc to the right. Has now spread about 13" towards passenger side. No impact occurred to cause this. On Monday took vehicle to our dealership so they could take pictures and check it out. Said they would talk to the Subaru District Manager and let me know about replacement. Dealership called me to say they agreed to replace as long as I paid a $250 deductible. This doesn't seem right when this is an issue that many many people are having. This was my third Outback and will now be my last. I can't support a brand that won't step up to take care of something that is obviously a serious issue.
Additional Notes:
While driving on a Saturday heard a popping sound and watched a crack start at bottom center of windshield travel up about 7" and arc to the right. Has now spread about 13" towards passenger side. No impact occurred to cause this. On Monday took vehicle to our dealership so they could take pictures and check it out. Said they would talk to the Subaru District Manager and let me know about replacement. Dealership called me to say they agreed to replace as long as I paid a $250 deductible. This doesn't seem right when this is an issue that many many people are having. This was my third Outback and will now be my last. I can't support a brand that won't step up to take care of something that is obviously a serious issue.
Mfg Campaign: 11588762
Recall Date: May 14, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I’ve been reading about easily cracked windshields on Subarus, and sure enough, my windshield cracked this morning. To be clear, there is a tiny impact point from probably a pebble or something, but the glass should not have cracked that easily. Probably about an 8 inch J crack right in the center bottom of the windshield. I’m in the process of talking with Subaru to see if it will be covered.
Corrective Action:
I’ve been reading about easily cracked windshields on Subarus, and sure enough, my windshield cracked this morning. To be clear, there is a tiny impact point from probably a pebble or something, but the glass should not have cracked that easily. Probably about an 8 inch J crack right in the center bottom of the windshield. I’m in the process of talking with Subaru to see if it will be covered.
Additional Notes:
I’ve been reading about easily cracked windshields on Subarus, and sure enough, my windshield cracked this morning. To be clear, there is a tiny impact point from probably a pebble or something, but the glass should not have cracked that easily. Probably about an 8 inch J crack right in the center bottom of the windshield. I’m in the process of talking with Subaru to see if it will be covered.
Mfg Campaign: 11588014
Recall Date: May 10, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, the windshield cracked without impact. The contact stated that the failure was a known issue with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, the windshield cracked without impact. The contact stated that the failure was a known issue with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, the windshield cracked without impact. The contact stated that the failure was a known issue with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 26,000.
Mfg Campaign: 11587619
Recall Date: May 8, 2024
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Valencia, CA • 36 yrs
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