Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Toyota Tacoma vehicles. Improper machining of the brake master cylinder may result in internal damage of one of the seals, affecting brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J16/J06
Recall Date: Dec 13, 2018
Consumer Complaints
249 ComplaintsToyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Corrective Action:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Additional Notes:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Mfg Campaign: 11254374
Recall Date: Sep 10, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Corrective Action:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Additional Notes:
THE TRUCK VIBRATE AS IF IT HAS BIG OFF ROAD TIRES, THE VIBRATION IS VERY STRONG FORM 15 OR 20 MPR AT TIMES IS SO STRONG THAT THE DASHBOARD MAKE NOYCE AND THE FRONT PASSENGER SEAT MAKES NOYCE. IN THE MORNING AND SOMETIMES AT ANY TIME THE ENGINE IS KING OF MISSING FOR SMALL TIMES, MISSING , LIKE GOING AND STOPPING THE ENGINE NEASE. ALL THIS HAPPENING IN CITY DRIVING OR HWY. ALL HIS HAPPENS ON AND OFF .
Mfg Campaign: 11254374
Recall Date: Sep 10, 2019
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
HE TRUCK IDLE SPEED MANAGEMENT UNDER LOAD FROM COLD START IS ERRATIC. IF I PUT VEHICLE INTO REVERSE TO BACK OUT OF GARAGE IDLE SPEED JUMPS 200-300 RPM AND JERKS BEFORE SETTLING DOWN. IF I TURN THE STEERING WHEEL AT CREEP SPEED (ENGINE AT IDLE) IDLE SPEED JUMPS 200-300 RPM. I TOOK TO DEALER 8/7/19 AND DEALER SAYS NO PROBLEM FOUND. THIS ONLY HAPPENS WHEN COOLANT TEMP IS STONE COLD. IT HAS DONE THIS SINCE NEW.
Corrective Action:
HE TRUCK IDLE SPEED MANAGEMENT UNDER LOAD FROM COLD START IS ERRATIC. IF I PUT VEHICLE INTO REVERSE TO BACK OUT OF GARAGE IDLE SPEED JUMPS 200-300 RPM AND JERKS BEFORE SETTLING DOWN. IF I TURN THE STEERING WHEEL AT CREEP SPEED (ENGINE AT IDLE) IDLE SPEED JUMPS 200-300 RPM. I TOOK TO DEALER 8/7/19 AND DEALER SAYS NO PROBLEM FOUND. THIS ONLY HAPPENS WHEN COOLANT TEMP IS STONE COLD. IT HAS DONE THIS SINCE NEW.
Additional Notes:
HE TRUCK IDLE SPEED MANAGEMENT UNDER LOAD FROM COLD START IS ERRATIC. IF I PUT VEHICLE INTO REVERSE TO BACK OUT OF GARAGE IDLE SPEED JUMPS 200-300 RPM AND JERKS BEFORE SETTLING DOWN. IF I TURN THE STEERING WHEEL AT CREEP SPEED (ENGINE AT IDLE) IDLE SPEED JUMPS 200-300 RPM. I TOOK TO DEALER 8/7/19 AND DEALER SAYS NO PROBLEM FOUND. THIS ONLY HAPPENS WHEN COOLANT TEMP IS STONE COLD. IT HAS DONE THIS SINCE NEW.
Mfg Campaign: 11253492
Recall Date: Sep 5, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
HAD AN APPOINTMENT TO TAKE MY VEHICLE IN FOR A RECALL, SHOWED UP TO DO THE RECALL ON THE DRIVE, SERVICE ADVISOR SAID THEY CAN'T DO THE RECALL ON MY VEHICLE. WHY CALL AND EMAIL ABOUT THE RECALL ON MY VEHICLE TO HAVE ME DRIVE TO THE DEALERSHIP TO BE TOLD NO. WASTE OF TIME. THE RECALL ON MY VEHICLE IS "SPECIAL SERVICE CAMPAIGN K0B (REMEDY NOTICE) - CERTAIN 2018 ' 2019 MODEL YEAR TACOMA AND TUNDRA - MILLIMETER WAVE RADAR SENSOR". I'VE HAD THE VEHICLE COME TO A STOP AND HAD THE BRAKE LIGHT ON IN THE MORNING WITH MORNING DEW, HAPPENED A FEW TIMES IN THE LAST COUPLE MONTHS.
Corrective Action:
HAD AN APPOINTMENT TO TAKE MY VEHICLE IN FOR A RECALL, SHOWED UP TO DO THE RECALL ON THE DRIVE, SERVICE ADVISOR SAID THEY CAN'T DO THE RECALL ON MY VEHICLE. WHY CALL AND EMAIL ABOUT THE RECALL ON MY VEHICLE TO HAVE ME DRIVE TO THE DEALERSHIP TO BE TOLD NO. WASTE OF TIME. THE RECALL ON MY VEHICLE IS "SPECIAL SERVICE CAMPAIGN K0B (REMEDY NOTICE) - CERTAIN 2018 ' 2019 MODEL YEAR TACOMA AND TUNDRA - MILLIMETER WAVE RADAR SENSOR". I'VE HAD THE VEHICLE COME TO A STOP AND HAD THE BRAKE LIGHT ON IN THE MORNING WITH MORNING DEW, HAPPENED A FEW TIMES IN THE LAST COUPLE MONTHS.
Additional Notes:
HAD AN APPOINTMENT TO TAKE MY VEHICLE IN FOR A RECALL, SHOWED UP TO DO THE RECALL ON THE DRIVE, SERVICE ADVISOR SAID THEY CAN'T DO THE RECALL ON MY VEHICLE. WHY CALL AND EMAIL ABOUT THE RECALL ON MY VEHICLE TO HAVE ME DRIVE TO THE DEALERSHIP TO BE TOLD NO. WASTE OF TIME. THE RECALL ON MY VEHICLE IS "SPECIAL SERVICE CAMPAIGN K0B (REMEDY NOTICE) - CERTAIN 2018 ' 2019 MODEL YEAR TACOMA AND TUNDRA - MILLIMETER WAVE RADAR SENSOR". I'VE HAD THE VEHICLE COME TO A STOP AND HAD THE BRAKE LIGHT ON IN THE MORNING WITH MORNING DEW, HAPPENED A FEW TIMES IN THE LAST COUPLE MONTHS.
Mfg Campaign: 11245892
Recall Date: Aug 22, 2019
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
POSSIBLE OIL LEAKS IN THE REAR DIFFERENTIALS AND KNOCKING SOUND WHEN CHANGING FROM PARKING TO DRIVE AND TURNING THE WHEELS. SOUNDS SEEMS TO COME FROM THE FROM AXLE, WHEN STRAIGHTEN THEM . EX. BACKING UP FROM A PARKING AND TURNING YOUR TIRES, YOU CAN HEAR A SOUND COMING FROM THE FRONT.
Corrective Action:
POSSIBLE OIL LEAKS IN THE REAR DIFFERENTIALS AND KNOCKING SOUND WHEN CHANGING FROM PARKING TO DRIVE AND TURNING THE WHEELS. SOUNDS SEEMS TO COME FROM THE FROM AXLE, WHEN STRAIGHTEN THEM . EX. BACKING UP FROM A PARKING AND TURNING YOUR TIRES, YOU CAN HEAR A SOUND COMING FROM THE FRONT.
Additional Notes:
POSSIBLE OIL LEAKS IN THE REAR DIFFERENTIALS AND KNOCKING SOUND WHEN CHANGING FROM PARKING TO DRIVE AND TURNING THE WHEELS. SOUNDS SEEMS TO COME FROM THE FROM AXLE, WHEN STRAIGHTEN THEM . EX. BACKING UP FROM A PARKING AND TURNING YOUR TIRES, YOU CAN HEAR A SOUND COMING FROM THE FRONT.
Mfg Campaign: 11245553
Recall Date: Aug 21, 2019
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE HOOD BULGE ON THE TRD HAS SEVERE GLARE WHEN THE SUN IS RAISING OR SETTING. MANY TIMES I HAVE ROUNDED A CORNER AND THE SUN REFLECTS OFF THE HOOD BULGE AND BLINDED ME. TODAY I WAS ALMOST IN AN ACCIDENT. THIS HAPPENS WHEN STATIONARY OR IN MOTION ON A CITY STREET OR A HIGHWAY.
Corrective Action:
THE HOOD BULGE ON THE TRD HAS SEVERE GLARE WHEN THE SUN IS RAISING OR SETTING. MANY TIMES I HAVE ROUNDED A CORNER AND THE SUN REFLECTS OFF THE HOOD BULGE AND BLINDED ME. TODAY I WAS ALMOST IN AN ACCIDENT. THIS HAPPENS WHEN STATIONARY OR IN MOTION ON A CITY STREET OR A HIGHWAY.
Additional Notes:
THE HOOD BULGE ON THE TRD HAS SEVERE GLARE WHEN THE SUN IS RAISING OR SETTING. MANY TIMES I HAVE ROUNDED A CORNER AND THE SUN REFLECTS OFF THE HOOD BULGE AND BLINDED ME. TODAY I WAS ALMOST IN AN ACCIDENT. THIS HAPPENS WHEN STATIONARY OR IN MOTION ON A CITY STREET OR A HIGHWAY.
Mfg Campaign: 11232156
Recall Date: Jul 15, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Corrective Action:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Additional Notes:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Mfg Campaign: 11230918
Recall Date: Jul 11, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Corrective Action:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Additional Notes:
WITH LASER CRUISE CONTROL ON, VEHICLE WILL SUDDENLY SLAM ON THE BRAKES AND RELEASE WITH NO OTHER VEHICLES IN FRONT OF IT. THIS HAS HAPPENED 8 OR 9 TIMES IN THE TIME I HAVE OWNED THE TRUCK. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THIS PROBLEM, ONLY TO BE TOLD THAT THEY CANNOT DUPLICATE IT AND NOTHING WAS DONE TO REPAIR THE PROBLEM. THE NEXT DAY I RECEIVED A RECALL NOTICE TO BRING THE TRUCK TO TOYOTA TO REPAIR A FRONT SENSOR FOR THIS PROBLEM. I BROUGHT THE TRUCK IN TO THE DEALER AND THEY SAID THAT WATER WAS GETTING INTO THE FRONT GRILL SENSOR AND THEY GLUED A PIECE OF RUBBER/FOAM OVER THE SENSOR. A FEW DAYS LATER THE SAME THING HAPPENED AGAIN. MY WIFE AND I ARE AFRAID TO EVEN DRIVE THE TRUCK AND TOYOTA HAS SAID EVERYTHING IS OK. THE SECOND PROBLEM IS WITH LASER CRUISE ON AND SET AT 75 MILES AN HOUR TRAVELING UP A GRADE, THE VEHICLE WILL DOWNSHIFT INTO THIRD GEAR RUNNING THE TACH TO 300 RPM'S OVER THE REDLINE. TOYOTA SAYS THAT THIS IS FINE AND THE TRUCK HAS A GOVERNER TO KEEP THE TRUCK FROM OVER REVVING 300 RPM'S ABOVE REDLINE AT 5800 RPM. I EXPLAINED THAT IN THE OWNERS MANUAL IT SAYS TO NEVER RUN THE ENGINE TO REDLINE. AGAIN TOYOTA SAYS THIS IS NORMAL AND THAT THEY WILL NOT FIX THE PROBLEM. REDLINE IS 5500 RPM.
Mfg Campaign: 11230918
Recall Date: Jul 11, 2019
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PRE COLLISION SYSTEM CAME ON
Corrective Action:
PRE COLLISION SYSTEM CAME ON
Additional Notes:
PRE COLLISION SYSTEM CAME ON
Mfg Campaign: 11219930
Recall Date: Jun 14, 2019
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN SITTING ON A HILL, WHEN YOU MOVE FROM THE BRAKE TO THE GAS THE TRANSMISSIN (AUTOMATIC) APPEARS TO GO IN NEUTRAL AND THE TRUCK WILL ROLL BACKWARDS A WAYS BEFORE THE TRANSMISSION ENGAGES AGAIN. I TOLD A SERVICE TECH AT DEALERSHIP ABOUT IT AND HE SAID THEY ALL DO IT AND THERE IS NO FIX. HE ASKED ME IF I HAD IT IN THE MOUNTAINS YET AND I TOLD HIM NO AND HE SMILED AT ME SO NOW I AM SCARED TO GO INTO THE MOUNTAINS. THIS COULD BE A PROBLEM IN HEAVY TRAFFIC OR VERY DANGEROUS IN AN OFF ROAD SITUATION. THE TECH SAID THEY HAVE HAD 4 OTHERS IN THIS WEEK FOR THE SAME PROBLEM. THEY GIVE ME AN APPT. FOR NEXT WEEK SO THEY CAN PUT MY TRUCK ON THE LIST.
Corrective Action:
WHEN SITTING ON A HILL, WHEN YOU MOVE FROM THE BRAKE TO THE GAS THE TRANSMISSIN (AUTOMATIC) APPEARS TO GO IN NEUTRAL AND THE TRUCK WILL ROLL BACKWARDS A WAYS BEFORE THE TRANSMISSION ENGAGES AGAIN. I TOLD A SERVICE TECH AT DEALERSHIP ABOUT IT AND HE SAID THEY ALL DO IT AND THERE IS NO FIX. HE ASKED ME IF I HAD IT IN THE MOUNTAINS YET AND I TOLD HIM NO AND HE SMILED AT ME SO NOW I AM SCARED TO GO INTO THE MOUNTAINS. THIS COULD BE A PROBLEM IN HEAVY TRAFFIC OR VERY DANGEROUS IN AN OFF ROAD SITUATION. THE TECH SAID THEY HAVE HAD 4 OTHERS IN THIS WEEK FOR THE SAME PROBLEM. THEY GIVE ME AN APPT. FOR NEXT WEEK SO THEY CAN PUT MY TRUCK ON THE LIST.
Additional Notes:
WHEN SITTING ON A HILL, WHEN YOU MOVE FROM THE BRAKE TO THE GAS THE TRANSMISSIN (AUTOMATIC) APPEARS TO GO IN NEUTRAL AND THE TRUCK WILL ROLL BACKWARDS A WAYS BEFORE THE TRANSMISSION ENGAGES AGAIN. I TOLD A SERVICE TECH AT DEALERSHIP ABOUT IT AND HE SAID THEY ALL DO IT AND THERE IS NO FIX. HE ASKED ME IF I HAD IT IN THE MOUNTAINS YET AND I TOLD HIM NO AND HE SMILED AT ME SO NOW I AM SCARED TO GO INTO THE MOUNTAINS. THIS COULD BE A PROBLEM IN HEAVY TRAFFIC OR VERY DANGEROUS IN AN OFF ROAD SITUATION. THE TECH SAID THEY HAVE HAD 4 OTHERS IN THIS WEEK FOR THE SAME PROBLEM. THEY GIVE ME AN APPT. FOR NEXT WEEK SO THEY CAN PUT MY TRUCK ON THE LIST.
Mfg Campaign: 11218501
Recall Date: Jun 7, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A VIBRATION IN THE BRAKE PEDAL WHEN IT WAS DEPRESSED. THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF SPRINGFIELD (2237 W 1ST ST, SPRINGFIELD, OH 45502, (937) 525-4642) WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE ROTATED, RESURFACED, AND THE DRUMS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1905151322. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V888000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT REQUESTED DIAGNOSTIC TESTING ON THE MASTER CYLINDER. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A VIBRATION IN THE BRAKE PEDAL WHEN IT WAS DEPRESSED. THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF SPRINGFIELD (2237 W 1ST ST, SPRINGFIELD, OH 45502, (937) 525-4642) WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE ROTATED, RESURFACED, AND THE DRUMS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1905151322. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V888000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT REQUESTED DIAGNOSTIC TESTING ON THE MASTER CYLINDER. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A VIBRATION IN THE BRAKE PEDAL WHEN IT WAS DEPRESSED. THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF SPRINGFIELD (2237 W 1ST ST, SPRINGFIELD, OH 45502, (937) 525-4642) WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE ROTATED, RESURFACED, AND THE DRUMS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1905151322. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V888000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT REQUESTED DIAGNOSTIC TESTING ON THE MASTER CYLINDER. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Mfg Campaign: 11217829
Recall Date: Jun 4, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I JUST CALLED MY DEALER FOR A 6 MONTH SERVICE APPT AND WAS INFORMED ABOUT A RECALL ON MY VEHICLE THAT IS NOT SHOWN IN YOUR WEBSITE TOOL. MY TOYOTA TACOMA 2018 WAS RECALLED FOR "KOB MILLIMETER RADAR SENSOR" WHICH REPORTEDLY COULD AFFECT BRAKING. YOUR SITE IS NOT REPORTING THIS RECALL ON MY VEHICLE BUT THE DEALER IS.
Corrective Action:
I JUST CALLED MY DEALER FOR A 6 MONTH SERVICE APPT AND WAS INFORMED ABOUT A RECALL ON MY VEHICLE THAT IS NOT SHOWN IN YOUR WEBSITE TOOL. MY TOYOTA TACOMA 2018 WAS RECALLED FOR "KOB MILLIMETER RADAR SENSOR" WHICH REPORTEDLY COULD AFFECT BRAKING. YOUR SITE IS NOT REPORTING THIS RECALL ON MY VEHICLE BUT THE DEALER IS.
Additional Notes:
I JUST CALLED MY DEALER FOR A 6 MONTH SERVICE APPT AND WAS INFORMED ABOUT A RECALL ON MY VEHICLE THAT IS NOT SHOWN IN YOUR WEBSITE TOOL. MY TOYOTA TACOMA 2018 WAS RECALLED FOR "KOB MILLIMETER RADAR SENSOR" WHICH REPORTEDLY COULD AFFECT BRAKING. YOUR SITE IS NOT REPORTING THIS RECALL ON MY VEHICLE BUT THE DEALER IS.
Mfg Campaign: 11209775
Recall Date: May 24, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE CAR TAKES TIME TO STOP COMPLETELY AFTER PRESSING THE BREAK.
Corrective Action:
THE CAR TAKES TIME TO STOP COMPLETELY AFTER PRESSING THE BREAK.
Additional Notes:
THE CAR TAKES TIME TO STOP COMPLETELY AFTER PRESSING THE BREAK.
Mfg Campaign: 11207631
Recall Date: May 14, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Corrective Action:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Additional Notes:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Mfg Campaign: 11206996
Recall Date: May 11, 2019
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Corrective Action:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Additional Notes:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Mfg Campaign: 11206996
Recall Date: May 11, 2019
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Corrective Action:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Additional Notes:
VEHICLE SURGES WHEN STEERING WHEEL IS TURNED, ALSO IS HESITANT TO SHIFT GEARS ON HIGHWAY. FRUSTRATING AS IT IS DIFFICULT TO DRIVE EFFICIENTLY WHEN YOUR CAR DOES NOT SHIFT AS EXPECTED. TIRING TO DRIVE IN THIS WAY.
Mfg Campaign: 11206996
Recall Date: May 11, 2019
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
THE CLUTCH FOR THE MANUAL TRANSMISSION STAYS AT THE FLOOR WHEN DEPRESSED IN COLD WEATHER. BELOW 20 DEGREES F. IT BECOMES VERY DANGEROUS TO DRIVE. I HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR BEFORE TRYING TO PULL OUT ONTO A LARGE ROAD AS I DON'T KNOW WHEN OR IF THE CLUTCH WILL ENGAGE. THE DEALER WON'T TOUCH IT AS THEY DO NOT HAVE A SERVICE BULLETIN FROM TOYOTA REGARDING THE ISSUE.
Corrective Action:
THE CLUTCH FOR THE MANUAL TRANSMISSION STAYS AT THE FLOOR WHEN DEPRESSED IN COLD WEATHER. BELOW 20 DEGREES F. IT BECOMES VERY DANGEROUS TO DRIVE. I HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR BEFORE TRYING TO PULL OUT ONTO A LARGE ROAD AS I DON'T KNOW WHEN OR IF THE CLUTCH WILL ENGAGE. THE DEALER WON'T TOUCH IT AS THEY DO NOT HAVE A SERVICE BULLETIN FROM TOYOTA REGARDING THE ISSUE.
Additional Notes:
THE CLUTCH FOR THE MANUAL TRANSMISSION STAYS AT THE FLOOR WHEN DEPRESSED IN COLD WEATHER. BELOW 20 DEGREES F. IT BECOMES VERY DANGEROUS TO DRIVE. I HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR BEFORE TRYING TO PULL OUT ONTO A LARGE ROAD AS I DON'T KNOW WHEN OR IF THE CLUTCH WILL ENGAGE. THE DEALER WON'T TOUCH IT AS THEY DO NOT HAVE A SERVICE BULLETIN FROM TOYOTA REGARDING THE ISSUE.
Mfg Campaign: 11207028
Recall Date: May 11, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING THE TRUCK AND IT JUST TOOK OFF 'LIKE A RUNAWAY VEHICLE OVER 100 MPH" AND IT DID THIS TWICE.I WAS DRIVING ON EXPRESSWAY APPROX 65 MPH. MY INJURY IS THAT I AM PARANOID TO DRIVE THIS TRUCK. THE TRUCK DOES WHAT IT WANTS.
Corrective Action:
I WAS DRIVING THE TRUCK AND IT JUST TOOK OFF 'LIKE A RUNAWAY VEHICLE OVER 100 MPH" AND IT DID THIS TWICE.I WAS DRIVING ON EXPRESSWAY APPROX 65 MPH. MY INJURY IS THAT I AM PARANOID TO DRIVE THIS TRUCK. THE TRUCK DOES WHAT IT WANTS.
Additional Notes:
I WAS DRIVING THE TRUCK AND IT JUST TOOK OFF 'LIKE A RUNAWAY VEHICLE OVER 100 MPH" AND IT DID THIS TWICE.I WAS DRIVING ON EXPRESSWAY APPROX 65 MPH. MY INJURY IS THAT I AM PARANOID TO DRIVE THIS TRUCK. THE TRUCK DOES WHAT IT WANTS.
Mfg Campaign: 11202841
Recall Date: Apr 22, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED TO OVER 100 MPH. THE VEHICLE WAS TAKEN TO SUBURBAN TOYOTA (35200 GRAN RIVER AVE, FARMINGTON HILLS, MI) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A FAULTY SENSOR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED TO OVER 100 MPH. THE VEHICLE WAS TAKEN TO SUBURBAN TOYOTA (35200 GRAN RIVER AVE, FARMINGTON HILLS, MI) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A FAULTY SENSOR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED TO OVER 100 MPH. THE VEHICLE WAS TAKEN TO SUBURBAN TOYOTA (35200 GRAN RIVER AVE, FARMINGTON HILLS, MI) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A FAULTY SENSOR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Mfg Campaign: 11197114
Recall Date: Apr 18, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I FEEL THAT THE TOYOTA DEALER IN WAIPAHU, HAWAII IS UNABLE TO REMEDY THE DEFECT IN REGARDS TO RECALL NO. 18V-888. I RECEIVED THE RECALL REMEDY NOTICE IN THE MAIL, I THEN CALLED OUR DEALERSHIP SERVICE DEPARTMENT THE VERY NEXT DAY ON 2/25/19. I WAS TOLD THE PART WAS ON BACK ORDER AND THEY HAD NO ESTIMATED TIME OF ARRIVAL FOR THE PART. I ASKED FOR A PHONE CALL THAT DAY TO SATISFY MY CONCERN ON NO ETA FOR THE PART SINCE THIS RECALL AFFECTS MY BRAKE PERFORMANCE. NO CALL WAS RECEIVED. ON 3/27/19, I CALLED AGAIN AND WAS TOLD I HAD TO KEEP CALLING SINCE THEY HAVE NO IDEA IN REGARDS TO THE ETA FOR THE PART. SECONDLY, I CANNOT BE PUT ON A WAITING LIST SINCE I NEED TO BE AT THE REMEDY LEVEL. I WAS CONFUSED SINCE OUR RECALL STATES IT IS A REMEDY NOTICE WHICH I EXPLAINED I ALREADY HAD. I WAS PUT ON HOLD ONLY TO BE TOLD SHE MADE A MISTAKE AND THAT A MANAGER WILL CALL ME BACK THE SAME DAY. NO CALL WAS RECEIVED. TODAY IS 4/3/19 AND I STILL HAVE NOT RECEIVED A CALL. I FEEL THAT THIS IS NOT VERY REASONABLE SINCE THIS RECALL AFFECTS BRAND NEW TRUCKS (2018-2019). HOW CAN THIS REPAIR BE PUSHED BACK WHEN IT AFFECTS YOUR BRAKE PERFORMANCE? SECONDLY, HOW CAN YOU SEND OUT A REMEDY NOTICE, HAVE A CUSTOMER MAKE CONTACT RIGHT AWAY, AND STATE THAT THERE ARE ALREADY NO PARTS AVAILABLE FOR THE RECALL.
Corrective Action:
I FEEL THAT THE TOYOTA DEALER IN WAIPAHU, HAWAII IS UNABLE TO REMEDY THE DEFECT IN REGARDS TO RECALL NO. 18V-888. I RECEIVED THE RECALL REMEDY NOTICE IN THE MAIL, I THEN CALLED OUR DEALERSHIP SERVICE DEPARTMENT THE VERY NEXT DAY ON 2/25/19. I WAS TOLD THE PART WAS ON BACK ORDER AND THEY HAD NO ESTIMATED TIME OF ARRIVAL FOR THE PART. I ASKED FOR A PHONE CALL THAT DAY TO SATISFY MY CONCERN ON NO ETA FOR THE PART SINCE THIS RECALL AFFECTS MY BRAKE PERFORMANCE. NO CALL WAS RECEIVED. ON 3/27/19, I CALLED AGAIN AND WAS TOLD I HAD TO KEEP CALLING SINCE THEY HAVE NO IDEA IN REGARDS TO THE ETA FOR THE PART. SECONDLY, I CANNOT BE PUT ON A WAITING LIST SINCE I NEED TO BE AT THE REMEDY LEVEL. I WAS CONFUSED SINCE OUR RECALL STATES IT IS A REMEDY NOTICE WHICH I EXPLAINED I ALREADY HAD. I WAS PUT ON HOLD ONLY TO BE TOLD SHE MADE A MISTAKE AND THAT A MANAGER WILL CALL ME BACK THE SAME DAY. NO CALL WAS RECEIVED. TODAY IS 4/3/19 AND I STILL HAVE NOT RECEIVED A CALL. I FEEL THAT THIS IS NOT VERY REASONABLE SINCE THIS RECALL AFFECTS BRAND NEW TRUCKS (2018-2019). HOW CAN THIS REPAIR BE PUSHED BACK WHEN IT AFFECTS YOUR BRAKE PERFORMANCE? SECONDLY, HOW CAN YOU SEND OUT A REMEDY NOTICE, HAVE A CUSTOMER MAKE CONTACT RIGHT AWAY, AND STATE THAT THERE ARE ALREADY NO PARTS AVAILABLE FOR THE RECALL.
Additional Notes:
I FEEL THAT THE TOYOTA DEALER IN WAIPAHU, HAWAII IS UNABLE TO REMEDY THE DEFECT IN REGARDS TO RECALL NO. 18V-888. I RECEIVED THE RECALL REMEDY NOTICE IN THE MAIL, I THEN CALLED OUR DEALERSHIP SERVICE DEPARTMENT THE VERY NEXT DAY ON 2/25/19. I WAS TOLD THE PART WAS ON BACK ORDER AND THEY HAD NO ESTIMATED TIME OF ARRIVAL FOR THE PART. I ASKED FOR A PHONE CALL THAT DAY TO SATISFY MY CONCERN ON NO ETA FOR THE PART SINCE THIS RECALL AFFECTS MY BRAKE PERFORMANCE. NO CALL WAS RECEIVED. ON 3/27/19, I CALLED AGAIN AND WAS TOLD I HAD TO KEEP CALLING SINCE THEY HAVE NO IDEA IN REGARDS TO THE ETA FOR THE PART. SECONDLY, I CANNOT BE PUT ON A WAITING LIST SINCE I NEED TO BE AT THE REMEDY LEVEL. I WAS CONFUSED SINCE OUR RECALL STATES IT IS A REMEDY NOTICE WHICH I EXPLAINED I ALREADY HAD. I WAS PUT ON HOLD ONLY TO BE TOLD SHE MADE A MISTAKE AND THAT A MANAGER WILL CALL ME BACK THE SAME DAY. NO CALL WAS RECEIVED. TODAY IS 4/3/19 AND I STILL HAVE NOT RECEIVED A CALL. I FEEL THAT THIS IS NOT VERY REASONABLE SINCE THIS RECALL AFFECTS BRAND NEW TRUCKS (2018-2019). HOW CAN THIS REPAIR BE PUSHED BACK WHEN IT AFFECTS YOUR BRAKE PERFORMANCE? SECONDLY, HOW CAN YOU SEND OUT A REMEDY NOTICE, HAVE A CUSTOMER MAKE CONTACT RIGHT AWAY, AND STATE THAT THERE ARE ALREADY NO PARTS AVAILABLE FOR THE RECALL.
Mfg Campaign: 11193706
Recall Date: Apr 3, 2019
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