Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Corrective Action:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Additional Notes:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Mfg Campaign: 11170468
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Corrective Action:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Additional Notes:
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
Mfg Campaign: 11170468
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EPC LIGHT PLUS CHECK ENGINE LIGHT CAME ON. CAR WOULD NOT START. DEALER REPLACING BATTERY, BUT CONCERNED IT WILL HAPPEN AGAIN BASED ON CASES I'VE READ IN VW FORUMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T73111_DS837472. VEHICLE WAS STATIONARY, PARKED IN A SCHOOL PARKING LOT.
Corrective Action:
EPC LIGHT PLUS CHECK ENGINE LIGHT CAME ON. CAR WOULD NOT START. DEALER REPLACING BATTERY, BUT CONCERNED IT WILL HAPPEN AGAIN BASED ON CASES I'VE READ IN VW FORUMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T73111_DS837472. VEHICLE WAS STATIONARY, PARKED IN A SCHOOL PARKING LOT.
Additional Notes:
EPC LIGHT PLUS CHECK ENGINE LIGHT CAME ON. CAR WOULD NOT START. DEALER REPLACING BATTERY, BUT CONCERNED IT WILL HAPPEN AGAIN BASED ON CASES I'VE READ IN VW FORUMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T73111_DS837472. VEHICLE WAS STATIONARY, PARKED IN A SCHOOL PARKING LOT.
Mfg Campaign: 11170259
Recall Date: Jan 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DROVE TO HUSBANDS OFFICE AND PARKED IN LOT. AFTER ABOUT 5 MINUTES RECEIVED A WARNING THAT I NEEDED TO DRIVE TO CHARGE BATTERY. TRIED TO GO BUT CAR WOULDN'T START. HAD TO BE TOWED TO DEALERSHIP. SERVICE CENTER SAID THAT BATTERY WAS DEAD AND NEEDED TO BE REPLACED. BOUGHT THE CAR NEW IN JULY 2018. READ ONLINE THAT THIS APPEARS TO BE A KNOWN PROBLEM WITH 2018 ATLAS.
Corrective Action:
DROVE TO HUSBANDS OFFICE AND PARKED IN LOT. AFTER ABOUT 5 MINUTES RECEIVED A WARNING THAT I NEEDED TO DRIVE TO CHARGE BATTERY. TRIED TO GO BUT CAR WOULDN'T START. HAD TO BE TOWED TO DEALERSHIP. SERVICE CENTER SAID THAT BATTERY WAS DEAD AND NEEDED TO BE REPLACED. BOUGHT THE CAR NEW IN JULY 2018. READ ONLINE THAT THIS APPEARS TO BE A KNOWN PROBLEM WITH 2018 ATLAS.
Additional Notes:
DROVE TO HUSBANDS OFFICE AND PARKED IN LOT. AFTER ABOUT 5 MINUTES RECEIVED A WARNING THAT I NEEDED TO DRIVE TO CHARGE BATTERY. TRIED TO GO BUT CAR WOULDN'T START. HAD TO BE TOWED TO DEALERSHIP. SERVICE CENTER SAID THAT BATTERY WAS DEAD AND NEEDED TO BE REPLACED. BOUGHT THE CAR NEW IN JULY 2018. READ ONLINE THAT THIS APPEARS TO BE A KNOWN PROBLEM WITH 2018 ATLAS.
Mfg Campaign: 11170038
Recall Date: Jan 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INTERMITTENT STALLS, SOMETIMES IN TRAFFIC OR AT BUSY INTERSECTION DURING NORMAL OPERATION AND CAUSED BY DISCHARGED BATTERY AND/OR POOR BATTERY CHARGING
Corrective Action:
INTERMITTENT STALLS, SOMETIMES IN TRAFFIC OR AT BUSY INTERSECTION DURING NORMAL OPERATION AND CAUSED BY DISCHARGED BATTERY AND/OR POOR BATTERY CHARGING
Additional Notes:
INTERMITTENT STALLS, SOMETIMES IN TRAFFIC OR AT BUSY INTERSECTION DURING NORMAL OPERATION AND CAUSED BY DISCHARGED BATTERY AND/OR POOR BATTERY CHARGING
Mfg Campaign: 11165544
Recall Date: Jan 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Corrective Action:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Additional Notes:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Mfg Campaign: 11165561
Recall Date: Jan 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Corrective Action:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Additional Notes:
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
Mfg Campaign: 11165561
Recall Date: Jan 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR DIED IN THE MIDDLE LANE OF TRAFFIC AND WON'T START. TRIED JUMPING WITH OUR PORTABLE CHARGE BUT THAT DIDN'T WORK. GIVES MULTIPLE ERRORS FROM AIRBAG TO 12 VOLT BATTERY TO LOW BEAMS.
Corrective Action:
CAR DIED IN THE MIDDLE LANE OF TRAFFIC AND WON'T START. TRIED JUMPING WITH OUR PORTABLE CHARGE BUT THAT DIDN'T WORK. GIVES MULTIPLE ERRORS FROM AIRBAG TO 12 VOLT BATTERY TO LOW BEAMS.
Additional Notes:
CAR DIED IN THE MIDDLE LANE OF TRAFFIC AND WON'T START. TRIED JUMPING WITH OUR PORTABLE CHARGE BUT THAT DIDN'T WORK. GIVES MULTIPLE ERRORS FROM AIRBAG TO 12 VOLT BATTERY TO LOW BEAMS.
Mfg Campaign: 11165222
Recall Date: Jan 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Corrective Action:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Additional Notes:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Mfg Campaign: 11164286
Recall Date: Dec 31, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Corrective Action:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Additional Notes:
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
Mfg Campaign: 11164286
Recall Date: Dec 31, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD 2 INCIDENTS WHEN USING THE START-STOP SYSTEM. THE FIRST TIME WAS A COUPLE OF MONTHS BACK. I WAS DRIVING TO MY WORK. WHEN I STOPPED AT A RED LIGHT (VERY BUSY AVENUE AT MATHILDA AVE, SUNNYVALE WITH 4 LANES TRAFFIC IN ONE WAY), WHEN I TRIED TO START, THE CAR WOULD NOT START. I HAD TO RESTART THE ENGINE AGAIN TO START THE CAR. THE SECOND TIME, 12/2/2018 5:50PM. I WAS DRIVING WITH MY WIFE AND TWO OF OUR KIDS (ONE INFANT UNDER 1). WE STOPPED FOR THE RED LIGHT AT THE CROSS ROAD OF JACKSON ST AND MEEK AVE, HAYWARD (VERY BUSY INTERSECTION WITH 3 LANES TRAFFIC IN ONE WAY). WHEN I TRIED TO START, THE CAR COMPLETELY STOPPED THERE AND WOULD NOT IGNITE AT ALL. WE HAD TO CALL 911 IMMEDIATELY BECAUSE THE SPEED LIMIT IS VERY HIGH AND IT PUT MY FAMILY INTO A RISK OF BEING HIT. THE BATTERY COMPLETELY FAILED AND I CAN NOT EVEN PUT IT TO A N GEAR TO PUSH THE CAR MANUALLY. WE HAD TO WAIT FOR THE OFFICERS TO COME AND HELPED TO STOP THE TRAFFIC. THE OFFICER HELPED US TO JUMP START THE CAR AND WE WERE RESCUED. I CAN NOT IMAGINE THAT WHAT WOULD HAPPEN IF THERE WERE A HIT ACCIDENT. WE WERE STUCKED THERE FOR MORE THAN 1 HOUR. NOW THAT I AM FEELING VERY UNSAFE TO DRIVE THIS CAR AGAIN LET ALONE THAT IT PUT MY WHOLE FAMILY INTO A RISK OF BEING HIT BY RUNNING HIGH SPEED TRAFFIC. THE DEALERSHIP SERVICE STATED THAT THE BATTERY HAD LOW VOLTAGE READING AT 62%, AND BATTERY DEFECTIVE WAS FOUND. THE BATTERY WAS REPLACED 2 DAYS AFTER. I GOT THE REPLY FROM VW CUSTOM CARE THAT THE 2018 ATLAS SHOULD BE GOOD TO DRIVE WITHOUT BEING RETURNED OR REPLACED. I FEEL THAT IS UNACCEPTABLE. FROM THE MANUAL OF 2018 ATLAS, THE START-STOP SYSTEM WON'T SWITCH OFF THE VEHICLE IN CASE O THE BATTERY VOLTAGE IS LOW. WHY DID THE START-STOP SYSTEM SHUT DOWN THE CAR IN CASE OF A KNOWN LOW BATTERY VOLTAGE AT 62% ? *DT*JB
Corrective Action:
I HAD 2 INCIDENTS WHEN USING THE START-STOP SYSTEM. THE FIRST TIME WAS A COUPLE OF MONTHS BACK. I WAS DRIVING TO MY WORK. WHEN I STOPPED AT A RED LIGHT (VERY BUSY AVENUE AT MATHILDA AVE, SUNNYVALE WITH 4 LANES TRAFFIC IN ONE WAY), WHEN I TRIED TO START, THE CAR WOULD NOT START. I HAD TO RESTART THE ENGINE AGAIN TO START THE CAR. THE SECOND TIME, 12/2/2018 5:50PM. I WAS DRIVING WITH MY WIFE AND TWO OF OUR KIDS (ONE INFANT UNDER 1). WE STOPPED FOR THE RED LIGHT AT THE CROSS ROAD OF JACKSON ST AND MEEK AVE, HAYWARD (VERY BUSY INTERSECTION WITH 3 LANES TRAFFIC IN ONE WAY). WHEN I TRIED TO START, THE CAR COMPLETELY STOPPED THERE AND WOULD NOT IGNITE AT ALL. WE HAD TO CALL 911 IMMEDIATELY BECAUSE THE SPEED LIMIT IS VERY HIGH AND IT PUT MY FAMILY INTO A RISK OF BEING HIT. THE BATTERY COMPLETELY FAILED AND I CAN NOT EVEN PUT IT TO A N GEAR TO PUSH THE CAR MANUALLY. WE HAD TO WAIT FOR THE OFFICERS TO COME AND HELPED TO STOP THE TRAFFIC. THE OFFICER HELPED US TO JUMP START THE CAR AND WE WERE RESCUED. I CAN NOT IMAGINE THAT WHAT WOULD HAPPEN IF THERE WERE A HIT ACCIDENT. WE WERE STUCKED THERE FOR MORE THAN 1 HOUR. NOW THAT I AM FEELING VERY UNSAFE TO DRIVE THIS CAR AGAIN LET ALONE THAT IT PUT MY WHOLE FAMILY INTO A RISK OF BEING HIT BY RUNNING HIGH SPEED TRAFFIC. THE DEALERSHIP SERVICE STATED THAT THE BATTERY HAD LOW VOLTAGE READING AT 62%, AND BATTERY DEFECTIVE WAS FOUND. THE BATTERY WAS REPLACED 2 DAYS AFTER. I GOT THE REPLY FROM VW CUSTOM CARE THAT THE 2018 ATLAS SHOULD BE GOOD TO DRIVE WITHOUT BEING RETURNED OR REPLACED. I FEEL THAT IS UNACCEPTABLE. FROM THE MANUAL OF 2018 ATLAS, THE START-STOP SYSTEM WON'T SWITCH OFF THE VEHICLE IN CASE O THE BATTERY VOLTAGE IS LOW. WHY DID THE START-STOP SYSTEM SHUT DOWN THE CAR IN CASE OF A KNOWN LOW BATTERY VOLTAGE AT 62% ? *DT*JB
Additional Notes:
I HAD 2 INCIDENTS WHEN USING THE START-STOP SYSTEM. THE FIRST TIME WAS A COUPLE OF MONTHS BACK. I WAS DRIVING TO MY WORK. WHEN I STOPPED AT A RED LIGHT (VERY BUSY AVENUE AT MATHILDA AVE, SUNNYVALE WITH 4 LANES TRAFFIC IN ONE WAY), WHEN I TRIED TO START, THE CAR WOULD NOT START. I HAD TO RESTART THE ENGINE AGAIN TO START THE CAR. THE SECOND TIME, 12/2/2018 5:50PM. I WAS DRIVING WITH MY WIFE AND TWO OF OUR KIDS (ONE INFANT UNDER 1). WE STOPPED FOR THE RED LIGHT AT THE CROSS ROAD OF JACKSON ST AND MEEK AVE, HAYWARD (VERY BUSY INTERSECTION WITH 3 LANES TRAFFIC IN ONE WAY). WHEN I TRIED TO START, THE CAR COMPLETELY STOPPED THERE AND WOULD NOT IGNITE AT ALL. WE HAD TO CALL 911 IMMEDIATELY BECAUSE THE SPEED LIMIT IS VERY HIGH AND IT PUT MY FAMILY INTO A RISK OF BEING HIT. THE BATTERY COMPLETELY FAILED AND I CAN NOT EVEN PUT IT TO A N GEAR TO PUSH THE CAR MANUALLY. WE HAD TO WAIT FOR THE OFFICERS TO COME AND HELPED TO STOP THE TRAFFIC. THE OFFICER HELPED US TO JUMP START THE CAR AND WE WERE RESCUED. I CAN NOT IMAGINE THAT WHAT WOULD HAPPEN IF THERE WERE A HIT ACCIDENT. WE WERE STUCKED THERE FOR MORE THAN 1 HOUR. NOW THAT I AM FEELING VERY UNSAFE TO DRIVE THIS CAR AGAIN LET ALONE THAT IT PUT MY WHOLE FAMILY INTO A RISK OF BEING HIT BY RUNNING HIGH SPEED TRAFFIC. THE DEALERSHIP SERVICE STATED THAT THE BATTERY HAD LOW VOLTAGE READING AT 62%, AND BATTERY DEFECTIVE WAS FOUND. THE BATTERY WAS REPLACED 2 DAYS AFTER. I GOT THE REPLY FROM VW CUSTOM CARE THAT THE 2018 ATLAS SHOULD BE GOOD TO DRIVE WITHOUT BEING RETURNED OR REPLACED. I FEEL THAT IS UNACCEPTABLE. FROM THE MANUAL OF 2018 ATLAS, THE START-STOP SYSTEM WON'T SWITCH OFF THE VEHICLE IN CASE O THE BATTERY VOLTAGE IS LOW. WHY DID THE START-STOP SYSTEM SHUT DOWN THE CAR IN CASE OF A KNOWN LOW BATTERY VOLTAGE AT 62% ? *DT*JB
Mfg Campaign: 11164147
Recall Date: Dec 31, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Corrective Action:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Additional Notes:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Mfg Campaign: 11163592
Recall Date: Dec 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Corrective Action:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Additional Notes:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Mfg Campaign: 11163592
Recall Date: Dec 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Corrective Action:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Additional Notes:
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
Mfg Campaign: 11163592
Recall Date: Dec 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF GLASS EXPLODED FOR NO APPARENT REASON.
Corrective Action:
SUNROOF GLASS EXPLODED FOR NO APPARENT REASON.
Additional Notes:
SUNROOF GLASS EXPLODED FOR NO APPARENT REASON.
Mfg Campaign: 11161837
Recall Date: Dec 16, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Corrective Action:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Additional Notes:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Mfg Campaign: 11161126
Recall Date: Dec 13, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Corrective Action:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Additional Notes:
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
Mfg Campaign: 11161126
Recall Date: Dec 13, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RANDOM PROBLEMS WE ARE EXPERIENCING ARE ELECTRICAL RELATED ISSUES. WHEN UNLOCKING THE CAR WITH THE FOB THE CAR SOMETIMES DOES NOT ADJUST THE SEAT BASED ON THE FOB, NOR DOES IT RECOGNIZE THE SATELLITE RADIO, THE RADIO GETS STUCK ON THE AM SETTING, ETC. OTHER TIMES THE CAR ENGINE SHUTS OFF BUT EVERYTHIING ELSE IS ON JUST LIKE THE AUTO ENGINE SHUT OFF FEATURE. SOMETHING IS WRONG WITH THIS CAR. IT DRIVES FINE AND THE ISSUE IS RANDOM BUT FREQUENT. I DON'T KNOW WHAT ELSE TO SAY.I AM AN IT PROFESSIONAL AND THE ONLY THING I CAN THINK OF IS THAT MY ATLAS HAS SOME TYPE OF SOFTWARE/ELECTRICAL BUG. ON SUNDAY MORNING THE RADIO WAS NOT WORKING AFTER I STARTED THE CAR. I HAD TO SHUT OFF THE CAR AND RADIO SEVERAL TIMES IN ORDER FOR IT TO WORK. THIS HAPPENS REGULARLY, VERY RANDOM. ALWAYS WHEN TURNING ON THE CAR.
Corrective Action:
THE RANDOM PROBLEMS WE ARE EXPERIENCING ARE ELECTRICAL RELATED ISSUES. WHEN UNLOCKING THE CAR WITH THE FOB THE CAR SOMETIMES DOES NOT ADJUST THE SEAT BASED ON THE FOB, NOR DOES IT RECOGNIZE THE SATELLITE RADIO, THE RADIO GETS STUCK ON THE AM SETTING, ETC. OTHER TIMES THE CAR ENGINE SHUTS OFF BUT EVERYTHIING ELSE IS ON JUST LIKE THE AUTO ENGINE SHUT OFF FEATURE. SOMETHING IS WRONG WITH THIS CAR. IT DRIVES FINE AND THE ISSUE IS RANDOM BUT FREQUENT. I DON'T KNOW WHAT ELSE TO SAY.I AM AN IT PROFESSIONAL AND THE ONLY THING I CAN THINK OF IS THAT MY ATLAS HAS SOME TYPE OF SOFTWARE/ELECTRICAL BUG. ON SUNDAY MORNING THE RADIO WAS NOT WORKING AFTER I STARTED THE CAR. I HAD TO SHUT OFF THE CAR AND RADIO SEVERAL TIMES IN ORDER FOR IT TO WORK. THIS HAPPENS REGULARLY, VERY RANDOM. ALWAYS WHEN TURNING ON THE CAR.
Additional Notes:
THE RANDOM PROBLEMS WE ARE EXPERIENCING ARE ELECTRICAL RELATED ISSUES. WHEN UNLOCKING THE CAR WITH THE FOB THE CAR SOMETIMES DOES NOT ADJUST THE SEAT BASED ON THE FOB, NOR DOES IT RECOGNIZE THE SATELLITE RADIO, THE RADIO GETS STUCK ON THE AM SETTING, ETC. OTHER TIMES THE CAR ENGINE SHUTS OFF BUT EVERYTHIING ELSE IS ON JUST LIKE THE AUTO ENGINE SHUT OFF FEATURE. SOMETHING IS WRONG WITH THIS CAR. IT DRIVES FINE AND THE ISSUE IS RANDOM BUT FREQUENT. I DON'T KNOW WHAT ELSE TO SAY.I AM AN IT PROFESSIONAL AND THE ONLY THING I CAN THINK OF IS THAT MY ATLAS HAS SOME TYPE OF SOFTWARE/ELECTRICAL BUG. ON SUNDAY MORNING THE RADIO WAS NOT WORKING AFTER I STARTED THE CAR. I HAD TO SHUT OFF THE CAR AND RADIO SEVERAL TIMES IN ORDER FOR IT TO WORK. THIS HAPPENS REGULARLY, VERY RANDOM. ALWAYS WHEN TURNING ON THE CAR.
Mfg Campaign: 11160990
Recall Date: Dec 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN THE ENGINE TURNED OFF AND I HAD TO MANUALLY TURNED THE CAR ON TO PROCEED. SAME THING HAPPENED WHEN I WAS WAITING TO OPEN MY GARAGE. THE CAR TURNED ITSELF OFF, I HAD TO TURN IT BACK ON MANUALLY.
Corrective Action:
I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN THE ENGINE TURNED OFF AND I HAD TO MANUALLY TURNED THE CAR ON TO PROCEED. SAME THING HAPPENED WHEN I WAS WAITING TO OPEN MY GARAGE. THE CAR TURNED ITSELF OFF, I HAD TO TURN IT BACK ON MANUALLY.
Additional Notes:
I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN THE ENGINE TURNED OFF AND I HAD TO MANUALLY TURNED THE CAR ON TO PROCEED. SAME THING HAPPENED WHEN I WAS WAITING TO OPEN MY GARAGE. THE CAR TURNED ITSELF OFF, I HAD TO TURN IT BACK ON MANUALLY.
Mfg Campaign: 11157296
Recall Date: Dec 10, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER STOPPING AT A RED LIGHT AT THE TRAFFIC THE CAR WOULD NOT RESTART, THE BATTERY OF ENGINE DIED.
Corrective Action:
AFTER STOPPING AT A RED LIGHT AT THE TRAFFIC THE CAR WOULD NOT RESTART, THE BATTERY OF ENGINE DIED.
Additional Notes:
AFTER STOPPING AT A RED LIGHT AT THE TRAFFIC THE CAR WOULD NOT RESTART, THE BATTERY OF ENGINE DIED.
Mfg Campaign: 11156050
Recall Date: Dec 4, 2018
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