Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Mfg Campaign: 11181309
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
Mfg Campaign: 11181309
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
AT AROUND 40-50 MILES AN HOUR THE LANE ASSIST WILL PERIODICALLY JERK THE STEERING WHEEL TO ONE SIDE WHEN THERE IS A BREAK IN THE LINES PAINTED ON THE ROAD. I HAVE HAD THE CAR TO THE DEALERSHIP OVER 8 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO DU[PLICATE THE PROBLEM AND THEREFORE UNABLE TO DO ANYTHING ABOUT IT. THEY TELL ME TO EITHER TURN THE LANE ASSIST OFF (BUT I PAID EXTRA FOR THE CAPABILITY) OR GET USED TO IT BECAUSE THAT CAR IS WORKING WITHIN THE MANUFACTURERS SPECIFICATIONS.
Corrective Action:
AT AROUND 40-50 MILES AN HOUR THE LANE ASSIST WILL PERIODICALLY JERK THE STEERING WHEEL TO ONE SIDE WHEN THERE IS A BREAK IN THE LINES PAINTED ON THE ROAD. I HAVE HAD THE CAR TO THE DEALERSHIP OVER 8 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO DU[PLICATE THE PROBLEM AND THEREFORE UNABLE TO DO ANYTHING ABOUT IT. THEY TELL ME TO EITHER TURN THE LANE ASSIST OFF (BUT I PAID EXTRA FOR THE CAPABILITY) OR GET USED TO IT BECAUSE THAT CAR IS WORKING WITHIN THE MANUFACTURERS SPECIFICATIONS.
Additional Notes:
AT AROUND 40-50 MILES AN HOUR THE LANE ASSIST WILL PERIODICALLY JERK THE STEERING WHEEL TO ONE SIDE WHEN THERE IS A BREAK IN THE LINES PAINTED ON THE ROAD. I HAVE HAD THE CAR TO THE DEALERSHIP OVER 8 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO DU[PLICATE THE PROBLEM AND THEREFORE UNABLE TO DO ANYTHING ABOUT IT. THEY TELL ME TO EITHER TURN THE LANE ASSIST OFF (BUT I PAID EXTRA FOR THE CAPABILITY) OR GET USED TO IT BECAUSE THAT CAR IS WORKING WITHIN THE MANUFACTURERS SPECIFICATIONS.
Mfg Campaign: 11180353
Recall Date: Feb 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE BATTERY STOPPED WORKING WITHIN LESS THAN AN YEAR, DEALERSHIP SERVICE IS HARD TO WORK UNLESS THE CAR IS COMPLETELY DEAD AND WILL INFORM CUSTOMERS THAT THE BATTERY WAS UNDERSIZED ON THE VEHICLE. IT WILL SUDDENLY DIE WHEN AUTO START/STOP FUNCTION IS ENGAGED, IT CAN HAPPEN WHILE STOPPED AT A RED LIGHT.
Corrective Action:
VEHICLE BATTERY STOPPED WORKING WITHIN LESS THAN AN YEAR, DEALERSHIP SERVICE IS HARD TO WORK UNLESS THE CAR IS COMPLETELY DEAD AND WILL INFORM CUSTOMERS THAT THE BATTERY WAS UNDERSIZED ON THE VEHICLE. IT WILL SUDDENLY DIE WHEN AUTO START/STOP FUNCTION IS ENGAGED, IT CAN HAPPEN WHILE STOPPED AT A RED LIGHT.
Additional Notes:
VEHICLE BATTERY STOPPED WORKING WITHIN LESS THAN AN YEAR, DEALERSHIP SERVICE IS HARD TO WORK UNLESS THE CAR IS COMPLETELY DEAD AND WILL INFORM CUSTOMERS THAT THE BATTERY WAS UNDERSIZED ON THE VEHICLE. IT WILL SUDDENLY DIE WHEN AUTO START/STOP FUNCTION IS ENGAGED, IT CAN HAPPEN WHILE STOPPED AT A RED LIGHT.
Mfg Campaign: 11176551
Recall Date: Feb 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED NEW 2018 VW ATLAS WITH NOW, 10K MILES. THE LAST 2 WEEKS THE DASH SENSORS HAVE BEEN RANDOMLY GOING OFF & ON. SUNDAY 02/10 I WAS DRIVING, THE VEHICLE SHUT OFF WHILE IN MOTION. BRAKES LOCKED, NO STEERING CONTROL, NO ELECTRICAL. WHEN TRIED TO RESTART THE FIRST TIME -T HE SENSOR SAID TO 'DRIVE TO CHARGE 12V BATTERY' BUT THE CAR WOULD NOT TURN BACK OVER TO DO SO. TOWING COMPANY WAS ABLE TO JUMP IT, THE BATTERY WAS RUNNING @ 15V WHICH IS TOO HIGH FOR VW (CONFIRMED WITH SERVICE TECH THIS IS ABNORMAL). WAS NOT ABLE TO KEEP IT RUNNING, SO WE HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP CALLED & SAID "BAD BATTERY VW ATLAS IS KNOWN FOR CHRONIC BATTERY FAILURE". I WAS TOLD A NEW ONE IS ON BACKORDER WITH NO ETA - BUT THAT MY ATLAS IS SITTING IN THE LOT NEXT TO ANOTHER ATLAS WITH THE SAME PROBLEM, THAT HAS BEEN WAITING ON A REPLACEMENT FOR 3 WEEKS. WILL USE A LOANER CAR FOR A MONTH UNTIL MINE IS FUNCTIONING. I WAS ALSO TOLD THE REPLACEMENT BATTERY MAY OR NOT BE A FIX/SOLUTION BUT IT'S ALL THEY CAN DO FOR NOW TO GET THE CAR RUNNING. BESIDE MYSELF THERE HAS BEEN NO FORMAL RECALL TO THIS TO PREVENT CATASTROPHIC INJURY TO VW ATLAS OWNERS WHO OWN A VEHICLE THAT FAILS WHILE IN MOTION. LOCATED ON A CITY STREET - DID INVOLVE LOCAL LAW ENFORCEMENT TO PREVENT ADDITIONAL THREATS TO DANGER IN THE ROADWAYS.
Corrective Action:
PURCHASED NEW 2018 VW ATLAS WITH NOW, 10K MILES. THE LAST 2 WEEKS THE DASH SENSORS HAVE BEEN RANDOMLY GOING OFF & ON. SUNDAY 02/10 I WAS DRIVING, THE VEHICLE SHUT OFF WHILE IN MOTION. BRAKES LOCKED, NO STEERING CONTROL, NO ELECTRICAL. WHEN TRIED TO RESTART THE FIRST TIME -T HE SENSOR SAID TO 'DRIVE TO CHARGE 12V BATTERY' BUT THE CAR WOULD NOT TURN BACK OVER TO DO SO. TOWING COMPANY WAS ABLE TO JUMP IT, THE BATTERY WAS RUNNING @ 15V WHICH IS TOO HIGH FOR VW (CONFIRMED WITH SERVICE TECH THIS IS ABNORMAL). WAS NOT ABLE TO KEEP IT RUNNING, SO WE HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP CALLED & SAID "BAD BATTERY VW ATLAS IS KNOWN FOR CHRONIC BATTERY FAILURE". I WAS TOLD A NEW ONE IS ON BACKORDER WITH NO ETA - BUT THAT MY ATLAS IS SITTING IN THE LOT NEXT TO ANOTHER ATLAS WITH THE SAME PROBLEM, THAT HAS BEEN WAITING ON A REPLACEMENT FOR 3 WEEKS. WILL USE A LOANER CAR FOR A MONTH UNTIL MINE IS FUNCTIONING. I WAS ALSO TOLD THE REPLACEMENT BATTERY MAY OR NOT BE A FIX/SOLUTION BUT IT'S ALL THEY CAN DO FOR NOW TO GET THE CAR RUNNING. BESIDE MYSELF THERE HAS BEEN NO FORMAL RECALL TO THIS TO PREVENT CATASTROPHIC INJURY TO VW ATLAS OWNERS WHO OWN A VEHICLE THAT FAILS WHILE IN MOTION. LOCATED ON A CITY STREET - DID INVOLVE LOCAL LAW ENFORCEMENT TO PREVENT ADDITIONAL THREATS TO DANGER IN THE ROADWAYS.
Additional Notes:
PURCHASED NEW 2018 VW ATLAS WITH NOW, 10K MILES. THE LAST 2 WEEKS THE DASH SENSORS HAVE BEEN RANDOMLY GOING OFF & ON. SUNDAY 02/10 I WAS DRIVING, THE VEHICLE SHUT OFF WHILE IN MOTION. BRAKES LOCKED, NO STEERING CONTROL, NO ELECTRICAL. WHEN TRIED TO RESTART THE FIRST TIME -T HE SENSOR SAID TO 'DRIVE TO CHARGE 12V BATTERY' BUT THE CAR WOULD NOT TURN BACK OVER TO DO SO. TOWING COMPANY WAS ABLE TO JUMP IT, THE BATTERY WAS RUNNING @ 15V WHICH IS TOO HIGH FOR VW (CONFIRMED WITH SERVICE TECH THIS IS ABNORMAL). WAS NOT ABLE TO KEEP IT RUNNING, SO WE HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP CALLED & SAID "BAD BATTERY VW ATLAS IS KNOWN FOR CHRONIC BATTERY FAILURE". I WAS TOLD A NEW ONE IS ON BACKORDER WITH NO ETA - BUT THAT MY ATLAS IS SITTING IN THE LOT NEXT TO ANOTHER ATLAS WITH THE SAME PROBLEM, THAT HAS BEEN WAITING ON A REPLACEMENT FOR 3 WEEKS. WILL USE A LOANER CAR FOR A MONTH UNTIL MINE IS FUNCTIONING. I WAS ALSO TOLD THE REPLACEMENT BATTERY MAY OR NOT BE A FIX/SOLUTION BUT IT'S ALL THEY CAN DO FOR NOW TO GET THE CAR RUNNING. BESIDE MYSELF THERE HAS BEEN NO FORMAL RECALL TO THIS TO PREVENT CATASTROPHIC INJURY TO VW ATLAS OWNERS WHO OWN A VEHICLE THAT FAILS WHILE IN MOTION. LOCATED ON A CITY STREET - DID INVOLVE LOCAL LAW ENFORCEMENT TO PREVENT ADDITIONAL THREATS TO DANGER IN THE ROADWAYS.
Mfg Campaign: 11176317
Recall Date: Feb 11, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Corrective Action:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Additional Notes:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Mfg Campaign: 11174836
Recall Date: Feb 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Corrective Action:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Additional Notes:
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
Mfg Campaign: 11174836
Recall Date: Feb 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Mfg Campaign: 11174493
Recall Date: Feb 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10.
Mfg Campaign: 11174493
Recall Date: Feb 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Corrective Action:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Additional Notes:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Mfg Campaign: 11174633
Recall Date: Feb 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Corrective Action:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Additional Notes:
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
Mfg Campaign: 11174633
Recall Date: Feb 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED AFTER LESS THAN ONE YEAR (BAD CELL)
Corrective Action:
BATTERY DIED AFTER LESS THAN ONE YEAR (BAD CELL)
Additional Notes:
BATTERY DIED AFTER LESS THAN ONE YEAR (BAD CELL)
Mfg Campaign: 11173863
Recall Date: Feb 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Corrective Action:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Additional Notes:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Mfg Campaign: 11174264
Recall Date: Feb 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Corrective Action:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Additional Notes:
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
Mfg Campaign: 11174264
Recall Date: Feb 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING THE CAR ON A CITY STREET WHEN IT SUDDENLY JUST SHUT OFF AND WOULD NOT COME BACK ON. THIS IS THE SECOND TIME THIS HAS HAPPENED, AND THERE IS NO WARNING AND NO WAY TO GET THE CAR PULLED TO SAFETY.
Corrective Action:
I WAS DRIVING THE CAR ON A CITY STREET WHEN IT SUDDENLY JUST SHUT OFF AND WOULD NOT COME BACK ON. THIS IS THE SECOND TIME THIS HAS HAPPENED, AND THERE IS NO WARNING AND NO WAY TO GET THE CAR PULLED TO SAFETY.
Additional Notes:
I WAS DRIVING THE CAR ON A CITY STREET WHEN IT SUDDENLY JUST SHUT OFF AND WOULD NOT COME BACK ON. THIS IS THE SECOND TIME THIS HAS HAPPENED, AND THERE IS NO WARNING AND NO WAY TO GET THE CAR PULLED TO SAFETY.
Mfg Campaign: 11174295
Recall Date: Feb 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Corrective Action:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Additional Notes:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Mfg Campaign: 11173831
Recall Date: Feb 3, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Corrective Action:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Additional Notes:
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
Mfg Campaign: 11173831
Recall Date: Feb 3, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
"ERROR AIRBAG "LIGHT WITH AIRBAG SYMBOL CAME DURING DRIVING ON 2-2-2019, ERROR WILL NOT GO AWAY AFTER TURNING ENGINE ON AND OFF VEHICLE,VW 2018 ATLAS V6 SE E-MAIL: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
"ERROR AIRBAG "LIGHT WITH AIRBAG SYMBOL CAME DURING DRIVING ON 2-2-2019, ERROR WILL NOT GO AWAY AFTER TURNING ENGINE ON AND OFF VEHICLE,VW 2018 ATLAS V6 SE E-MAIL: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
"ERROR AIRBAG "LIGHT WITH AIRBAG SYMBOL CAME DURING DRIVING ON 2-2-2019, ERROR WILL NOT GO AWAY AFTER TURNING ENGINE ON AND OFF VEHICLE,VW 2018 ATLAS V6 SE E-MAIL: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11173743
Recall Date: Feb 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HESITATES EXCESSIVELY UNDER ACCELERATION AT TIMES, IN BOTH FORWARD AND REVERSE GEARS. WON'T BACK UP A MILD GRADE (LIKE A DRIVEWAY) WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH. WON'T ACCELERATE AFTER SLOWING BEHIND A TURNING VEHICLE WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH.
Corrective Action:
VEHICLE HESITATES EXCESSIVELY UNDER ACCELERATION AT TIMES, IN BOTH FORWARD AND REVERSE GEARS. WON'T BACK UP A MILD GRADE (LIKE A DRIVEWAY) WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH. WON'T ACCELERATE AFTER SLOWING BEHIND A TURNING VEHICLE WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH.
Additional Notes:
VEHICLE HESITATES EXCESSIVELY UNDER ACCELERATION AT TIMES, IN BOTH FORWARD AND REVERSE GEARS. WON'T BACK UP A MILD GRADE (LIKE A DRIVEWAY) WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH. WON'T ACCELERATE AFTER SLOWING BEHIND A TURNING VEHICLE WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH.
Mfg Campaign: 11173229
Recall Date: Jan 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS SITTING WITH MY CAR PARKED IN A SCHOOL PICK-UP LINE, NO-IDLE ZONE, SO I HAD MY VW ATLAS RUNNING ON IT'S BATTERY. THE BATTERY DIED OUT OF THE BLUE AFTER A FEW MINUTES. THERE SEEMS TO BE AN ONGOING BATTERY ISSUE WITH MY VEHICLE AS IT HAS HAD A HARD TIME TURNING OVER THIS PAST WEEK. THIS CAR IS ONLY 1 YEAR OLD AND SHOULDN'T BE FACING THIS ISSUE. I'M GLAD I WASN'T IN AN INTERSECTION WHEN IT HAPPENED, AS I'VE READ HAS HAPPENED TO OTHERS. I'M TAKING IT IN TO VW FOR INSPECTION, BUT IT SOUNDS LIKE I'M ONE OF MANY WHO IS RUNNING INTO THE VW BATTERY ISSUE AND I WANTED TO MAKE IT KNOWN.
Corrective Action:
I WAS SITTING WITH MY CAR PARKED IN A SCHOOL PICK-UP LINE, NO-IDLE ZONE, SO I HAD MY VW ATLAS RUNNING ON IT'S BATTERY. THE BATTERY DIED OUT OF THE BLUE AFTER A FEW MINUTES. THERE SEEMS TO BE AN ONGOING BATTERY ISSUE WITH MY VEHICLE AS IT HAS HAD A HARD TIME TURNING OVER THIS PAST WEEK. THIS CAR IS ONLY 1 YEAR OLD AND SHOULDN'T BE FACING THIS ISSUE. I'M GLAD I WASN'T IN AN INTERSECTION WHEN IT HAPPENED, AS I'VE READ HAS HAPPENED TO OTHERS. I'M TAKING IT IN TO VW FOR INSPECTION, BUT IT SOUNDS LIKE I'M ONE OF MANY WHO IS RUNNING INTO THE VW BATTERY ISSUE AND I WANTED TO MAKE IT KNOWN.
Additional Notes:
I WAS SITTING WITH MY CAR PARKED IN A SCHOOL PICK-UP LINE, NO-IDLE ZONE, SO I HAD MY VW ATLAS RUNNING ON IT'S BATTERY. THE BATTERY DIED OUT OF THE BLUE AFTER A FEW MINUTES. THERE SEEMS TO BE AN ONGOING BATTERY ISSUE WITH MY VEHICLE AS IT HAS HAD A HARD TIME TURNING OVER THIS PAST WEEK. THIS CAR IS ONLY 1 YEAR OLD AND SHOULDN'T BE FACING THIS ISSUE. I'M GLAD I WASN'T IN AN INTERSECTION WHEN IT HAPPENED, AS I'VE READ HAS HAPPENED TO OTHERS. I'M TAKING IT IN TO VW FOR INSPECTION, BUT IT SOUNDS LIKE I'M ONE OF MANY WHO IS RUNNING INTO THE VW BATTERY ISSUE AND I WANTED TO MAKE IT KNOWN.
Mfg Campaign: 11173358
Recall Date: Jan 31, 2019
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