Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Corrective Action:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Additional Notes:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Mfg Campaign: 11545293
Recall Date: Sep 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Corrective Action:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Additional Notes:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Mfg Campaign: 11545293
Recall Date: Sep 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Corrective Action:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Additional Notes:
Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair
Mfg Campaign: 11545293
Recall Date: Sep 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11544260
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Corrective Action:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Additional Notes:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Mfg Campaign: 11543920
Recall Date: Sep 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Corrective Action:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Additional Notes:
Start/stop error lightafter already replaced by dealership Brake booster faulty EPC light comes on-off randomly
Mfg Campaign: 11543920
Recall Date: Sep 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Volkswagen has failed to provide a remedy for the airbag recall in a timely manner.
Corrective Action:
Volkswagen has failed to provide a remedy for the airbag recall in a timely manner.
Additional Notes:
Volkswagen has failed to provide a remedy for the airbag recall in a timely manner.
Mfg Campaign: 11543335
Recall Date: Sep 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says there is nothing they can do because there is an open recall, however, no repair yet.
Corrective Action:
On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says there is nothing they can do because there is an open recall, however, no repair yet.
Additional Notes:
On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says there is nothing they can do because there is an open recall, however, no repair yet.
Mfg Campaign: 11543081
Recall Date: Sep 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
In May, I received notice of a defective airbag in the passenger side front seat of my 2019 Volkswagen Atlas. When I was driving and the malfunction occurred (an acoustic sound and "airbag off" lights), I followed the instructions on the recall notice and contacted my local dealer Wellesley Volkswagen to have it evaluated. On 6/8/23 the car was evaluated and I was told by the service department there was no fix for the problem and no timeline for the fix. I was advised to stop using the passenger front seat, because there was a chance the airbag would not deploy in a crash. This is my only vehicle and I have two young children. I am also a caregiver for my very ill mother, who is on oxygen. To transport her, I arrange to use another vehicle so she can sit comfortably. I cannot risk her safety! This has caused me such stress my father tried to help me by calling Wellesley VW, and he was told the only thing I could do was rent a car with my own money. I continued to get emails from Wellesley VW and Carfax this summer, reminding me about the recall. When I called the dealership this summer, I was told there was no fix and no timeline for the fix. I got an email from Wellesley VW on September 1 about the recall, and I wrote back but got no response. Today 9/7/23 called Wellesley VW service again, and was told there is no fix, not timeline for the fix, and there is nothing else they can do for me at this time. It has been 130+ days! Today I called the Attorney General of Massachusetts and filed a consumer complaint against Volkswagen of America, Inc. The airbag is one of the most important safety aspects of a motor vehicle. The fact that this has been going on for so long and there is no remedy is absolutely unacceptable.
Corrective Action:
In May, I received notice of a defective airbag in the passenger side front seat of my 2019 Volkswagen Atlas. When I was driving and the malfunction occurred (an acoustic sound and "airbag off" lights), I followed the instructions on the recall notice and contacted my local dealer Wellesley Volkswagen to have it evaluated. On 6/8/23 the car was evaluated and I was told by the service department there was no fix for the problem and no timeline for the fix. I was advised to stop using the passenger front seat, because there was a chance the airbag would not deploy in a crash. This is my only vehicle and I have two young children. I am also a caregiver for my very ill mother, who is on oxygen. To transport her, I arrange to use another vehicle so she can sit comfortably. I cannot risk her safety! This has caused me such stress my father tried to help me by calling Wellesley VW, and he was told the only thing I could do was rent a car with my own money. I continued to get emails from Wellesley VW and Carfax this summer, reminding me about the recall. When I called the dealership this summer, I was told there was no fix and no timeline for the fix. I got an email from Wellesley VW on September 1 about the recall, and I wrote back but got no response. Today 9/7/23 called Wellesley VW service again, and was told there is no fix, not timeline for the fix, and there is nothing else they can do for me at this time. It has been 130+ days! Today I called the Attorney General of Massachusetts and filed a consumer complaint against Volkswagen of America, Inc. The airbag is one of the most important safety aspects of a motor vehicle. The fact that this has been going on for so long and there is no remedy is absolutely unacceptable.
Additional Notes:
In May, I received notice of a defective airbag in the passenger side front seat of my 2019 Volkswagen Atlas. When I was driving and the malfunction occurred (an acoustic sound and "airbag off" lights), I followed the instructions on the recall notice and contacted my local dealer Wellesley Volkswagen to have it evaluated. On 6/8/23 the car was evaluated and I was told by the service department there was no fix for the problem and no timeline for the fix. I was advised to stop using the passenger front seat, because there was a chance the airbag would not deploy in a crash. This is my only vehicle and I have two young children. I am also a caregiver for my very ill mother, who is on oxygen. To transport her, I arrange to use another vehicle so she can sit comfortably. I cannot risk her safety! This has caused me such stress my father tried to help me by calling Wellesley VW, and he was told the only thing I could do was rent a car with my own money. I continued to get emails from Wellesley VW and Carfax this summer, reminding me about the recall. When I called the dealership this summer, I was told there was no fix and no timeline for the fix. I got an email from Wellesley VW on September 1 about the recall, and I wrote back but got no response. Today 9/7/23 called Wellesley VW service again, and was told there is no fix, not timeline for the fix, and there is nothing else they can do for me at this time. It has been 130+ days! Today I called the Attorney General of Massachusetts and filed a consumer complaint against Volkswagen of America, Inc. The airbag is one of the most important safety aspects of a motor vehicle. The fact that this has been going on for so long and there is no remedy is absolutely unacceptable.
Mfg Campaign: 11543135
Recall Date: Sep 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering rack continues to fail in the VW Atlas.
Corrective Action:
The steering rack continues to fail in the VW Atlas.
Additional Notes:
The steering rack continues to fail in the VW Atlas.
Mfg Campaign: 11542234
Recall Date: Sep 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11542063
Recall Date: Sep 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I Bought the SUV on 6-22-23 Tried to get the recall fixed on 8-11-23 And according to Volkswagen the recall came out on 4-4-23. This means I was sold a vehicle with a known safety recall with no current fix as was not alerted. I bought the vehicle to earn a living by renting it on Turo and they will not let it be rented with an open safety recall. I need to file a complaint.
Corrective Action:
I Bought the SUV on 6-22-23 Tried to get the recall fixed on 8-11-23 And according to Volkswagen the recall came out on 4-4-23. This means I was sold a vehicle with a known safety recall with no current fix as was not alerted. I bought the vehicle to earn a living by renting it on Turo and they will not let it be rented with an open safety recall. I need to file a complaint.
Additional Notes:
I Bought the SUV on 6-22-23 Tried to get the recall fixed on 8-11-23 And according to Volkswagen the recall came out on 4-4-23. This means I was sold a vehicle with a known safety recall with no current fix as was not alerted. I bought the vehicle to earn a living by renting it on Turo and they will not let it be rented with an open safety recall. I need to file a complaint.
Mfg Campaign: 11541925
Recall Date: Aug 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle will make a loud alarm and the dash will display "Brakes Booster Faulty". The vehicle then will brake itself regardless of where you are and brake pedal will not work properly. This could cause you to get rear-ended as the vehicle will simply stop!
Corrective Action:
The vehicle will make a loud alarm and the dash will display "Brakes Booster Faulty". The vehicle then will brake itself regardless of where you are and brake pedal will not work properly. This could cause you to get rear-ended as the vehicle will simply stop!
Additional Notes:
The vehicle will make a loud alarm and the dash will display "Brakes Booster Faulty". The vehicle then will brake itself regardless of where you are and brake pedal will not work properly. This could cause you to get rear-ended as the vehicle will simply stop!
Mfg Campaign: 11541950
Recall Date: Aug 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Corrective Action:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Additional Notes:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Mfg Campaign: 11541791
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Corrective Action:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Additional Notes:
For 12 months, the windshield wipers, while in the off position, will turn on by themselves. Typically occurs when on the freeway in clear, sunny conditions, and occur as a result of hitting bumps in the roadway while traveling at speeds between 60 and 80 mph. They may go off once or multiple times over the course of a drive. Dealership was asked last summer and again this July to look into the issue with no resolution; was advised they could not replicate the error, they did not see any fault codes associated with the wipers and all electrical wires were in good condition with no damage. Being distracted by my wipers randomly going off takes my attention away from the road; I turn the wipers on and/or spray windshield cleaner to try and “clear” the error - neither of these solutions actually work. With no help from Pignataro VW, we’ll be seeking help from an independent VW mechanic. No warning lamps or other symptoms indicated an issue. Other than the dealership, no other individuals have inspected the car. The car is available for inspection though if needed.
Mfg Campaign: 11541791
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine shutting off intermittently. Engine has hut off at 10 mph currently. No, "not able to be recreated". No, but VW is aware of complaints at this time. Please restart engine manually was the only thing displayed.
Corrective Action:
Engine shutting off intermittently. Engine has hut off at 10 mph currently. No, "not able to be recreated". No, but VW is aware of complaints at this time. Please restart engine manually was the only thing displayed.
Additional Notes:
Engine shutting off intermittently. Engine has hut off at 10 mph currently. No, "not able to be recreated". No, but VW is aware of complaints at this time. Please restart engine manually was the only thing displayed.
Mfg Campaign: 11541550
Recall Date: Aug 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Corrective Action:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Additional Notes:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Mfg Campaign: 11541551
Recall Date: Aug 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Corrective Action:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Additional Notes:
Unit will not start when showing 1/4 tank of fuel on a 3.85 degree decline. Fear of duplication of condition while in use on roadside. Condition is normal according to the manufacture. Condition is normal according to the manufacturer. P0089 and P0087 active with 1/4 tank on MFD display on a 3.85 degree decilne.
Mfg Campaign: 11541551
Recall Date: Aug 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11541284
Recall Date: Aug 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11540766
Recall Date: Aug 25, 2023
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