Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Corrective Action:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Additional Notes:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Mfg Campaign: 11552048
Recall Date: Oct 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Corrective Action:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Additional Notes:
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again. And no solution has been given. This has been a problem well over a year and a half. AGAIN this should be a recall issue. I love this vehicle and want to keep it but these experiences will definitely detour me from future purchases of the VW brand.
Mfg Campaign: 11552048
Recall Date: Oct 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11551795
Recall Date: Oct 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Corrective Action:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Additional Notes:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Mfg Campaign: 11551508
Recall Date: Oct 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Corrective Action:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Additional Notes:
Vehicle has had a call some match 2023. There still is no remedy for repair.
Mfg Campaign: 11551508
Recall Date: Oct 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Vehicle steering wheel shakes when turning hard to the left or right. Sounds like tires are getting stuck on vehicle, but dealership has confirmed that it is an issue with the steering rack. Issue started in April 2023 and after first steering rack replacement, issue persists. Now steering rack software is being updated and possibly parts replaced again. Car is not operating safely.
Corrective Action:
Vehicle steering wheel shakes when turning hard to the left or right. Sounds like tires are getting stuck on vehicle, but dealership has confirmed that it is an issue with the steering rack. Issue started in April 2023 and after first steering rack replacement, issue persists. Now steering rack software is being updated and possibly parts replaced again. Car is not operating safely.
Additional Notes:
Vehicle steering wheel shakes when turning hard to the left or right. Sounds like tires are getting stuck on vehicle, but dealership has confirmed that it is an issue with the steering rack. Issue started in April 2023 and after first steering rack replacement, issue persists. Now steering rack software is being updated and possibly parts replaced again. Car is not operating safely.
Mfg Campaign: 11549815
Recall Date: Oct 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. The contact stated that he shifted into park (P), then pushed the Push to Start button, and the vehicle restarted. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle lunged and jerked. The contact was able to pull to the side of the road. The EPC (Electronic Power Control) warning light, the steering angle sensor warning light, the exhaust warning light, the transmission warning light, and other unknown warning lights was illuminated. The contact also stated that while driving at an undisclosed speed on an incline, the vehicle decelerated to approximately 5 MPH while the accelerator pedal was depressed. Additionally, the infotainment system became inoperable. The dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. The contact stated that he shifted into park (P), then pushed the Push to Start button, and the vehicle restarted. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle lunged and jerked. The contact was able to pull to the side of the road. The EPC (Electronic Power Control) warning light, the steering angle sensor warning light, the exhaust warning light, the transmission warning light, and other unknown warning lights was illuminated. The contact also stated that while driving at an undisclosed speed on an incline, the vehicle decelerated to approximately 5 MPH while the accelerator pedal was depressed. Additionally, the infotainment system became inoperable. The dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. The contact stated that he shifted into park (P), then pushed the Push to Start button, and the vehicle restarted. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle lunged and jerked. The contact was able to pull to the side of the road. The EPC (Electronic Power Control) warning light, the steering angle sensor warning light, the exhaust warning light, the transmission warning light, and other unknown warning lights was illuminated. The contact also stated that while driving at an undisclosed speed on an incline, the vehicle decelerated to approximately 5 MPH while the accelerator pedal was depressed. Additionally, the infotainment system became inoperable. The dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
Mfg Campaign: 11549411
Recall Date: Oct 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Corrective Action:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Additional Notes:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Mfg Campaign: 11548568
Recall Date: Oct 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Corrective Action:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Additional Notes:
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights caused a false indication. This is the first time I experienced automatic, emergency braking.
Mfg Campaign: 11548568
Recall Date: Oct 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The beep when I lock the car stopped working for months. Then one day it started working again. Then it stopped working and hasnt worked since.
Corrective Action:
The beep when I lock the car stopped working for months. Then one day it started working again. Then it stopped working and hasnt worked since.
Additional Notes:
The beep when I lock the car stopped working for months. Then one day it started working again. Then it stopped working and hasnt worked since.
Mfg Campaign: 11548310
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Corrective Action:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Additional Notes:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Mfg Campaign: 11547233
Recall Date: Sep 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Corrective Action:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Additional Notes:
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
Mfg Campaign: 11547233
Recall Date: Sep 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while driving the vehicle. The failure mileage was 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while driving the vehicle. The failure mileage was 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while driving the vehicle. The failure mileage was 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11546531
Recall Date: Sep 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
There is an open recall that they have not yet fixed.
Corrective Action:
There is an open recall that they have not yet fixed.
Additional Notes:
There is an open recall that they have not yet fixed.
Mfg Campaign: 11545955
Recall Date: Sep 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Mfg Campaign: 11545789
Recall Date: Sep 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
At random times, at random speeds, my instrument lights will illuminate with a beep and display the brake light. Sometimes just the brake icon, sometimes the brake and ABS, and sometimes both along with the engine light. At the same time my vehicle will violently brake on its own. When I depress the brake pedal to gain control the pedal is "jerky", rigid, and difficult to push in. Sometimes this lasts for a moment, sometimes longer. This is very dangerous and seems to occur more frequently. A 'Brake Booster Faulty' message appears on the dash.then dissappears
Corrective Action:
At random times, at random speeds, my instrument lights will illuminate with a beep and display the brake light. Sometimes just the brake icon, sometimes the brake and ABS, and sometimes both along with the engine light. At the same time my vehicle will violently brake on its own. When I depress the brake pedal to gain control the pedal is "jerky", rigid, and difficult to push in. Sometimes this lasts for a moment, sometimes longer. This is very dangerous and seems to occur more frequently. A 'Brake Booster Faulty' message appears on the dash.then dissappears
Additional Notes:
At random times, at random speeds, my instrument lights will illuminate with a beep and display the brake light. Sometimes just the brake icon, sometimes the brake and ABS, and sometimes both along with the engine light. At the same time my vehicle will violently brake on its own. When I depress the brake pedal to gain control the pedal is "jerky", rigid, and difficult to push in. Sometimes this lasts for a moment, sometimes longer. This is very dangerous and seems to occur more frequently. A 'Brake Booster Faulty' message appears on the dash.then dissappears
Mfg Campaign: 11545838
Recall Date: Sep 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This incident has occured on multiple occasions & can be replicated with the "auto stop/start" engine feature active. The vehicle can be inspected. I will describe the last occurrence. I was parallel parking on a slight incline. I pulled forward past the available parking spot before backing in. I came to a complete stop. The parking sensors on the vehicle engaged due to a nearby sign/light pole. The "auto stop/start" engine activated & shut off the engine. I put the car in reverse. The car did not start. I started rolling backward downhill into the parking spot with no power steering. The engine was off. The car had to be put back into park to be restarted. I was finally able to parallel park. A prior incident occured while attempting to attach a boat trailer. I backed up & was misaligned to the trailer coupler. It engaged parking sensors on vehicle. I put vehicle in drive. I sat still for a second which allowed auto stop/start to activate. I let off brake and pressed gas. I rolled backward into trailer. The risk is a crash due to no power steering and no engine power. This could be very dangerous for a new inexperienced driver. This has not been replicated at a dealership. I have just recently figured out why this happened and have not taken the vehicle in. It has been inspected by no one. There are no warning lamps or messages other than the auto start/stop activated message. Normally, the car will start the engine if the vehicle is put in reverse or my foot is coming off the brake pedal. This does not happen if the parking sensors are activated simultaneously. I've had separate issues with the front warning sensors activating at random while driving city and highway speeds. The warning comes on with no obstruction ahead. Luckily, I have the automatic braking turned off. Otherwise, I'm afraid the car would automatically brake at random and I would be rear ended. Dealership has not replicated this issue, but they have been notified by myself of the issue.
Corrective Action:
This incident has occured on multiple occasions & can be replicated with the "auto stop/start" engine feature active. The vehicle can be inspected. I will describe the last occurrence. I was parallel parking on a slight incline. I pulled forward past the available parking spot before backing in. I came to a complete stop. The parking sensors on the vehicle engaged due to a nearby sign/light pole. The "auto stop/start" engine activated & shut off the engine. I put the car in reverse. The car did not start. I started rolling backward downhill into the parking spot with no power steering. The engine was off. The car had to be put back into park to be restarted. I was finally able to parallel park. A prior incident occured while attempting to attach a boat trailer. I backed up & was misaligned to the trailer coupler. It engaged parking sensors on vehicle. I put vehicle in drive. I sat still for a second which allowed auto stop/start to activate. I let off brake and pressed gas. I rolled backward into trailer. The risk is a crash due to no power steering and no engine power. This could be very dangerous for a new inexperienced driver. This has not been replicated at a dealership. I have just recently figured out why this happened and have not taken the vehicle in. It has been inspected by no one. There are no warning lamps or messages other than the auto start/stop activated message. Normally, the car will start the engine if the vehicle is put in reverse or my foot is coming off the brake pedal. This does not happen if the parking sensors are activated simultaneously. I've had separate issues with the front warning sensors activating at random while driving city and highway speeds. The warning comes on with no obstruction ahead. Luckily, I have the automatic braking turned off. Otherwise, I'm afraid the car would automatically brake at random and I would be rear ended. Dealership has not replicated this issue, but they have been notified by myself of the issue.
Additional Notes:
This incident has occured on multiple occasions & can be replicated with the "auto stop/start" engine feature active. The vehicle can be inspected. I will describe the last occurrence. I was parallel parking on a slight incline. I pulled forward past the available parking spot before backing in. I came to a complete stop. The parking sensors on the vehicle engaged due to a nearby sign/light pole. The "auto stop/start" engine activated & shut off the engine. I put the car in reverse. The car did not start. I started rolling backward downhill into the parking spot with no power steering. The engine was off. The car had to be put back into park to be restarted. I was finally able to parallel park. A prior incident occured while attempting to attach a boat trailer. I backed up & was misaligned to the trailer coupler. It engaged parking sensors on vehicle. I put vehicle in drive. I sat still for a second which allowed auto stop/start to activate. I let off brake and pressed gas. I rolled backward into trailer. The risk is a crash due to no power steering and no engine power. This could be very dangerous for a new inexperienced driver. This has not been replicated at a dealership. I have just recently figured out why this happened and have not taken the vehicle in. It has been inspected by no one. There are no warning lamps or messages other than the auto start/stop activated message. Normally, the car will start the engine if the vehicle is put in reverse or my foot is coming off the brake pedal. This does not happen if the parking sensors are activated simultaneously. I've had separate issues with the front warning sensors activating at random while driving city and highway speeds. The warning comes on with no obstruction ahead. Luckily, I have the automatic braking turned off. Otherwise, I'm afraid the car would automatically brake at random and I would be rear ended. Dealership has not replicated this issue, but they have been notified by myself of the issue.
Mfg Campaign: 11545908
Recall Date: Sep 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Our FAMILY car cannot be USED due to this air bag recall!! No one can sit in the front seat due to this issue, because may or may not go off in accident - Volkswagen has no solution other than, just don’t let anyone sit in the front passenger seat!! This recall appears to follow the electrical issues everyone is complaining of. The amount of recalls this vehicle has had since 2019 , needs to investigated. ! This car sits in the garage and not useable… A 20year old car is more safer and reliable than this car
Corrective Action:
Our FAMILY car cannot be USED due to this air bag recall!! No one can sit in the front seat due to this issue, because may or may not go off in accident - Volkswagen has no solution other than, just don’t let anyone sit in the front passenger seat!! This recall appears to follow the electrical issues everyone is complaining of. The amount of recalls this vehicle has had since 2019 , needs to investigated. ! This car sits in the garage and not useable… A 20year old car is more safer and reliable than this car
Additional Notes:
Our FAMILY car cannot be USED due to this air bag recall!! No one can sit in the front seat due to this issue, because may or may not go off in accident - Volkswagen has no solution other than, just don’t let anyone sit in the front passenger seat!! This recall appears to follow the electrical issues everyone is complaining of. The amount of recalls this vehicle has had since 2019 , needs to investigated. ! This car sits in the garage and not useable… A 20year old car is more safer and reliable than this car
Mfg Campaign: 11545927
Recall Date: Sep 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
We purchased our Volkswagen Atlas in September of 2019 and have driven it under 27,000 miles. In that time we have had 3 flat tires. The first one was when we first got it and was triggered by a hit to the curb. It was a gentle hit that surprised that it caused a flat. A few days ago on a clear day on a smooth road, we heard a pop from our front passenger tire. It was a flat. There was no pothole or object in the road. We took to the dealer and spent $1,500 where they replaced that tire and also replaced the front drivers tire due to dry rot cracks found in the thread. They also completed 4 wheel alignment. The next day I was driving and the pressure light came on and we had a flat tire in the back passenger side. As with the day earlier, there was nothing in the road and no pothole. It was a clear day. It made me google to see if there was some issue with these tires and I found this link [XXX] which states that " (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production." It does not appear when I check my vin number but to have 3 flat tires with less than 30,000 miles with at least two of them triggered by nothing that we could discern, I believe we may have been one of the 2019 Atlas's with these issues. Volkswagen was not helpful about this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We purchased our Volkswagen Atlas in September of 2019 and have driven it under 27,000 miles. In that time we have had 3 flat tires. The first one was when we first got it and was triggered by a hit to the curb. It was a gentle hit that surprised that it caused a flat. A few days ago on a clear day on a smooth road, we heard a pop from our front passenger tire. It was a flat. There was no pothole or object in the road. We took to the dealer and spent $1,500 where they replaced that tire and also replaced the front drivers tire due to dry rot cracks found in the thread. They also completed 4 wheel alignment. The next day I was driving and the pressure light came on and we had a flat tire in the back passenger side. As with the day earlier, there was nothing in the road and no pothole. It was a clear day. It made me google to see if there was some issue with these tires and I found this link [XXX] which states that " (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production." It does not appear when I check my vin number but to have 3 flat tires with less than 30,000 miles with at least two of them triggered by nothing that we could discern, I believe we may have been one of the 2019 Atlas's with these issues. Volkswagen was not helpful about this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We purchased our Volkswagen Atlas in September of 2019 and have driven it under 27,000 miles. In that time we have had 3 flat tires. The first one was when we first got it and was triggered by a hit to the curb. It was a gentle hit that surprised that it caused a flat. A few days ago on a clear day on a smooth road, we heard a pop from our front passenger tire. It was a flat. There was no pothole or object in the road. We took to the dealer and spent $1,500 where they replaced that tire and also replaced the front drivers tire due to dry rot cracks found in the thread. They also completed 4 wheel alignment. The next day I was driving and the pressure light came on and we had a flat tire in the back passenger side. As with the day earlier, there was nothing in the road and no pothole. It was a clear day. It made me google to see if there was some issue with these tires and I found this link [XXX] which states that " (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production." It does not appear when I check my vin number but to have 3 flat tires with less than 30,000 miles with at least two of them triggered by nothing that we could discern, I believe we may have been one of the 2019 Atlas's with these issues. Volkswagen was not helpful about this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545605
Recall Date: Sep 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11545353
Recall Date: Sep 19, 2023
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