Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Corrective Action:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Additional Notes:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Mfg Campaign: 11342082
Recall Date: Jul 29, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Corrective Action:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Additional Notes:
WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).
Mfg Campaign: 11342082
Recall Date: Jul 29, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I HAVE BEEN HAVING SOME ISSUES WITH MY RECENT PURCHASE THAT I AM HAVING A VERY DIFFICULT TIME RESOLVING. I TOOK THE VEHICLE IN SOME WEEKS AGO BECAUSE THERE WAS A LOUD NOISE COMING FROM THE STEERING COLUMN. THE ISSUE WAS DISMISSED AS A NORMAL "BREAKING IN" AND SHOULD GO AWAY AS I APPROACH 12,000 MILES. THIS WAS VERY TROUBLING AS I HAVE NEVER BEEN IN A NEW VEHICLE WITH THIS ISSUE. ON JULY 9, 2020, I RETURNED THE CAR WITH THE SAME STEERING ISSUE AND TO HAVE THE OIL CHANGED. AFTER NOT HEARING ANYTHING BACK FROM THE SERVICE DEPARTMENT, I WENT BACK TO LOYALTY TO CHECK THE STATUS. AT THIS TIME, I WAS TOLD THAT THE ISSUE WAS A FAULTY RACK AND PINION BUT THE SERVICE ADVISOR WAS UNSURE ON A TIMELINE AND WOULD NOT KNOW ANYTHING UNTIL MONDAY. AFTER NOT HEARING BACK FROM THE SERVICE DEPARTMENT, I RETURNED TO LOYALTY MONDAY EVENING TO LEARN THAT THE PART IS ON BACKORDER AND IT WILL BE SOME MONTHS BEFORE IT IS AVAILABLE. I AM ALSO TOLD AT THIS TIME BY TWO OF YOUR SERVICES ADVISORS THAT THE VEHICLE IS SAFE TO DRIVE WITH A FAULTY RACK AND PINION, BUT AT THE SAME TIME WAS TOLD BY ONE OF YOUR SERVICE TECHNICIANS THAT HE ABSOLUTELY ADVISES AGAINST DRIVING IT WITH A FAULTY RACK AND PINION UNTIL IT IS REPAIRED. ALSO, THE SAME SERVICE ADVISOR THAT TOLD ME THE ISSUE WAS A NORMAL "BREAKING IN" ON SATURDAY EXPLAINS, REPEATEDLY, THAT HE HAS AN ATLAS THAT HAS BEEN THERE FOR SEVERAL MONTHS WITH THE SAME PROBLEM WAITING ON THE SAME PART. I WAS ALSO TOLD BY A LOYALTY SALES ASSOCIATE ON THURSDAY (7/23) THAT A LOYALTY EMPLOYEE HAS A SIMILAR VEHICLE WITH THE EXACT SAME PROBLEM. THIS MAKES THE FACT THAT I WAS DISMISSED A FEW WEEKS AGO EVEN MORE TROUBLING, ESPECIALLY SINCE THE MILITARY IS MOVING US NEARLY 900 MILES IN A FEW DAYS.
Corrective Action:
I HAVE BEEN HAVING SOME ISSUES WITH MY RECENT PURCHASE THAT I AM HAVING A VERY DIFFICULT TIME RESOLVING. I TOOK THE VEHICLE IN SOME WEEKS AGO BECAUSE THERE WAS A LOUD NOISE COMING FROM THE STEERING COLUMN. THE ISSUE WAS DISMISSED AS A NORMAL "BREAKING IN" AND SHOULD GO AWAY AS I APPROACH 12,000 MILES. THIS WAS VERY TROUBLING AS I HAVE NEVER BEEN IN A NEW VEHICLE WITH THIS ISSUE. ON JULY 9, 2020, I RETURNED THE CAR WITH THE SAME STEERING ISSUE AND TO HAVE THE OIL CHANGED. AFTER NOT HEARING ANYTHING BACK FROM THE SERVICE DEPARTMENT, I WENT BACK TO LOYALTY TO CHECK THE STATUS. AT THIS TIME, I WAS TOLD THAT THE ISSUE WAS A FAULTY RACK AND PINION BUT THE SERVICE ADVISOR WAS UNSURE ON A TIMELINE AND WOULD NOT KNOW ANYTHING UNTIL MONDAY. AFTER NOT HEARING BACK FROM THE SERVICE DEPARTMENT, I RETURNED TO LOYALTY MONDAY EVENING TO LEARN THAT THE PART IS ON BACKORDER AND IT WILL BE SOME MONTHS BEFORE IT IS AVAILABLE. I AM ALSO TOLD AT THIS TIME BY TWO OF YOUR SERVICES ADVISORS THAT THE VEHICLE IS SAFE TO DRIVE WITH A FAULTY RACK AND PINION, BUT AT THE SAME TIME WAS TOLD BY ONE OF YOUR SERVICE TECHNICIANS THAT HE ABSOLUTELY ADVISES AGAINST DRIVING IT WITH A FAULTY RACK AND PINION UNTIL IT IS REPAIRED. ALSO, THE SAME SERVICE ADVISOR THAT TOLD ME THE ISSUE WAS A NORMAL "BREAKING IN" ON SATURDAY EXPLAINS, REPEATEDLY, THAT HE HAS AN ATLAS THAT HAS BEEN THERE FOR SEVERAL MONTHS WITH THE SAME PROBLEM WAITING ON THE SAME PART. I WAS ALSO TOLD BY A LOYALTY SALES ASSOCIATE ON THURSDAY (7/23) THAT A LOYALTY EMPLOYEE HAS A SIMILAR VEHICLE WITH THE EXACT SAME PROBLEM. THIS MAKES THE FACT THAT I WAS DISMISSED A FEW WEEKS AGO EVEN MORE TROUBLING, ESPECIALLY SINCE THE MILITARY IS MOVING US NEARLY 900 MILES IN A FEW DAYS.
Additional Notes:
I HAVE BEEN HAVING SOME ISSUES WITH MY RECENT PURCHASE THAT I AM HAVING A VERY DIFFICULT TIME RESOLVING. I TOOK THE VEHICLE IN SOME WEEKS AGO BECAUSE THERE WAS A LOUD NOISE COMING FROM THE STEERING COLUMN. THE ISSUE WAS DISMISSED AS A NORMAL "BREAKING IN" AND SHOULD GO AWAY AS I APPROACH 12,000 MILES. THIS WAS VERY TROUBLING AS I HAVE NEVER BEEN IN A NEW VEHICLE WITH THIS ISSUE. ON JULY 9, 2020, I RETURNED THE CAR WITH THE SAME STEERING ISSUE AND TO HAVE THE OIL CHANGED. AFTER NOT HEARING ANYTHING BACK FROM THE SERVICE DEPARTMENT, I WENT BACK TO LOYALTY TO CHECK THE STATUS. AT THIS TIME, I WAS TOLD THAT THE ISSUE WAS A FAULTY RACK AND PINION BUT THE SERVICE ADVISOR WAS UNSURE ON A TIMELINE AND WOULD NOT KNOW ANYTHING UNTIL MONDAY. AFTER NOT HEARING BACK FROM THE SERVICE DEPARTMENT, I RETURNED TO LOYALTY MONDAY EVENING TO LEARN THAT THE PART IS ON BACKORDER AND IT WILL BE SOME MONTHS BEFORE IT IS AVAILABLE. I AM ALSO TOLD AT THIS TIME BY TWO OF YOUR SERVICES ADVISORS THAT THE VEHICLE IS SAFE TO DRIVE WITH A FAULTY RACK AND PINION, BUT AT THE SAME TIME WAS TOLD BY ONE OF YOUR SERVICE TECHNICIANS THAT HE ABSOLUTELY ADVISES AGAINST DRIVING IT WITH A FAULTY RACK AND PINION UNTIL IT IS REPAIRED. ALSO, THE SAME SERVICE ADVISOR THAT TOLD ME THE ISSUE WAS A NORMAL "BREAKING IN" ON SATURDAY EXPLAINS, REPEATEDLY, THAT HE HAS AN ATLAS THAT HAS BEEN THERE FOR SEVERAL MONTHS WITH THE SAME PROBLEM WAITING ON THE SAME PART. I WAS ALSO TOLD BY A LOYALTY SALES ASSOCIATE ON THURSDAY (7/23) THAT A LOYALTY EMPLOYEE HAS A SIMILAR VEHICLE WITH THE EXACT SAME PROBLEM. THIS MAKES THE FACT THAT I WAS DISMISSED A FEW WEEKS AGO EVEN MORE TROUBLING, ESPECIALLY SINCE THE MILITARY IS MOVING US NEARLY 900 MILES IN A FEW DAYS.
Mfg Campaign: 11341415
Recall Date: Jul 25, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
WHEN LOWERING THE THIRD ROW SEATS OF THE ATLAS THE SEATS SLAM DOWN AND FORWARD WITH GREAT FORCE. WHEN PARKED TODAY, I WAS LOWERING THE SEATS AND THE SEAT LOWERED WITH SUCH FORCE THE MY FOOT WAS MASHED AND PINNED IMMEDIATELY A LARGE KNOT APPEARED. I PLAN TO HAVE AN X-RAY OF THE FOOT TOMORROW. MY IMMEDIATE THOUGHT WAS THE DAMAGE THAT COULD HAVE BEEN DONE TO A SMALLER CHILD.
Corrective Action:
WHEN LOWERING THE THIRD ROW SEATS OF THE ATLAS THE SEATS SLAM DOWN AND FORWARD WITH GREAT FORCE. WHEN PARKED TODAY, I WAS LOWERING THE SEATS AND THE SEAT LOWERED WITH SUCH FORCE THE MY FOOT WAS MASHED AND PINNED IMMEDIATELY A LARGE KNOT APPEARED. I PLAN TO HAVE AN X-RAY OF THE FOOT TOMORROW. MY IMMEDIATE THOUGHT WAS THE DAMAGE THAT COULD HAVE BEEN DONE TO A SMALLER CHILD.
Additional Notes:
WHEN LOWERING THE THIRD ROW SEATS OF THE ATLAS THE SEATS SLAM DOWN AND FORWARD WITH GREAT FORCE. WHEN PARKED TODAY, I WAS LOWERING THE SEATS AND THE SEAT LOWERED WITH SUCH FORCE THE MY FOOT WAS MASHED AND PINNED IMMEDIATELY A LARGE KNOT APPEARED. I PLAN TO HAVE AN X-RAY OF THE FOOT TOMORROW. MY IMMEDIATE THOUGHT WAS THE DAMAGE THAT COULD HAVE BEEN DONE TO A SMALLER CHILD.
Mfg Campaign: 11341214
Recall Date: Jul 23, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY SUV HAS DEVELOPED RUST ALL AROUND. BACK DOOR, SIDE PANELS ON BOTH SIDE, CLOSER TO BOTTOM HALF.
Corrective Action:
MY SUV HAS DEVELOPED RUST ALL AROUND. BACK DOOR, SIDE PANELS ON BOTH SIDE, CLOSER TO BOTTOM HALF.
Additional Notes:
MY SUV HAS DEVELOPED RUST ALL AROUND. BACK DOOR, SIDE PANELS ON BOTH SIDE, CLOSER TO BOTTOM HALF.
Mfg Campaign: 11339326
Recall Date: Jul 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THERE IS A SQUEAKING NOISE ANYTIME YOU TURN STEERING WHEEL. IT HAPPENS AT LOWER SPEED AND WHEN STOPPED. JUST TURN WHEEL LEFT AND RIGHT, BY COUPLE OF DEGREES AND YOU WILL HEAR IT.
Corrective Action:
THERE IS A SQUEAKING NOISE ANYTIME YOU TURN STEERING WHEEL. IT HAPPENS AT LOWER SPEED AND WHEN STOPPED. JUST TURN WHEEL LEFT AND RIGHT, BY COUPLE OF DEGREES AND YOU WILL HEAR IT.
Additional Notes:
THERE IS A SQUEAKING NOISE ANYTIME YOU TURN STEERING WHEEL. IT HAPPENS AT LOWER SPEED AND WHEN STOPPED. JUST TURN WHEEL LEFT AND RIGHT, BY COUPLE OF DEGREES AND YOU WILL HEAR IT.
Mfg Campaign: 11339329
Recall Date: Jul 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Corrective Action:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Additional Notes:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Mfg Campaign: 11331640
Recall Date: Jun 30, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Corrective Action:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Additional Notes:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Mfg Campaign: 11331640
Recall Date: Jun 30, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Corrective Action:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Additional Notes:
I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS.
Mfg Campaign: 11331640
Recall Date: Jun 30, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Corrective Action:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Additional Notes:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Mfg Campaign: 11330388
Recall Date: Jun 23, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Corrective Action:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Additional Notes:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Mfg Campaign: 11330388
Recall Date: Jun 23, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Corrective Action:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Additional Notes:
WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR
Mfg Campaign: 11330388
Recall Date: Jun 23, 2020
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE CAR VIBRATES WHEN DRIVING 65 MPH OR HIGHER. THE DEALERSHIP ACKNOWLEDGED THE VIBRATION AND REPLACED THE TIRES 3 TIMES BUT THE CAR IS STILL VIBRATING. THE CORPORATE OFFICES OF VW HAVE BEEN CONTACTED BUT THEY WERE NO HELP. *TR
Corrective Action:
THE CAR VIBRATES WHEN DRIVING 65 MPH OR HIGHER. THE DEALERSHIP ACKNOWLEDGED THE VIBRATION AND REPLACED THE TIRES 3 TIMES BUT THE CAR IS STILL VIBRATING. THE CORPORATE OFFICES OF VW HAVE BEEN CONTACTED BUT THEY WERE NO HELP. *TR
Additional Notes:
THE CAR VIBRATES WHEN DRIVING 65 MPH OR HIGHER. THE DEALERSHIP ACKNOWLEDGED THE VIBRATION AND REPLACED THE TIRES 3 TIMES BUT THE CAR IS STILL VIBRATING. THE CORPORATE OFFICES OF VW HAVE BEEN CONTACTED BUT THEY WERE NO HELP. *TR
Mfg Campaign: 11330000
Recall Date: Jun 22, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE WAS TRAVELING AT 25MPH AND WE WERE ABOUT TO CROSS RAILROAD TRACKS. JUST BEFORE REACHING THE TRACKS, THE FRONT ASSIST SYSTEM ENGAGED AND THE VEHICLE APPLIED THE BREAKS AUTOMATICALLY AND CAME TO A SUDDEN AND FULL STOP. THERE WAS NO REASON FOR THE SYSTEM TO ENGAGE SINCE THE ROAD AND THE TRACKS WERE EMPTY AND THE RAILROAD RAMP WAS IN THE UPRIGHT POSITION. *TR
Corrective Action:
THE VEHICLE WAS TRAVELING AT 25MPH AND WE WERE ABOUT TO CROSS RAILROAD TRACKS. JUST BEFORE REACHING THE TRACKS, THE FRONT ASSIST SYSTEM ENGAGED AND THE VEHICLE APPLIED THE BREAKS AUTOMATICALLY AND CAME TO A SUDDEN AND FULL STOP. THERE WAS NO REASON FOR THE SYSTEM TO ENGAGE SINCE THE ROAD AND THE TRACKS WERE EMPTY AND THE RAILROAD RAMP WAS IN THE UPRIGHT POSITION. *TR
Additional Notes:
THE VEHICLE WAS TRAVELING AT 25MPH AND WE WERE ABOUT TO CROSS RAILROAD TRACKS. JUST BEFORE REACHING THE TRACKS, THE FRONT ASSIST SYSTEM ENGAGED AND THE VEHICLE APPLIED THE BREAKS AUTOMATICALLY AND CAME TO A SUDDEN AND FULL STOP. THERE WAS NO REASON FOR THE SYSTEM TO ENGAGE SINCE THE ROAD AND THE TRACKS WERE EMPTY AND THE RAILROAD RAMP WAS IN THE UPRIGHT POSITION. *TR
Mfg Campaign: 11328975
Recall Date: Jun 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING A WARNING BEGAN TO FLASH STATING,"ONLY EXIT VEHICLE IN PARK POSITION." THE A/C WILL NOT BLOW HARD AND THE HEATED SEATS NO LONGER WORK. I AM CONCERNED ABOUT ANYTHING ELSE ELECTRICAL IS NOT WORKING. WITH EQUIPPED LANE ASSIST, I AM CONCERNED ABOUT ITS ACCURACY. THE CURRENTLY HAVE ACKNOWLEDGED THE SAME ISSUE ON THE GTI. OCCURRED WHEN IN MOTION ON THE HIGHWAY.
Corrective Action:
WHILE DRIVING A WARNING BEGAN TO FLASH STATING,"ONLY EXIT VEHICLE IN PARK POSITION." THE A/C WILL NOT BLOW HARD AND THE HEATED SEATS NO LONGER WORK. I AM CONCERNED ABOUT ANYTHING ELSE ELECTRICAL IS NOT WORKING. WITH EQUIPPED LANE ASSIST, I AM CONCERNED ABOUT ITS ACCURACY. THE CURRENTLY HAVE ACKNOWLEDGED THE SAME ISSUE ON THE GTI. OCCURRED WHEN IN MOTION ON THE HIGHWAY.
Additional Notes:
WHILE DRIVING A WARNING BEGAN TO FLASH STATING,"ONLY EXIT VEHICLE IN PARK POSITION." THE A/C WILL NOT BLOW HARD AND THE HEATED SEATS NO LONGER WORK. I AM CONCERNED ABOUT ANYTHING ELSE ELECTRICAL IS NOT WORKING. WITH EQUIPPED LANE ASSIST, I AM CONCERNED ABOUT ITS ACCURACY. THE CURRENTLY HAVE ACKNOWLEDGED THE SAME ISSUE ON THE GTI. OCCURRED WHEN IN MOTION ON THE HIGHWAY.
Mfg Campaign: 11328796
Recall Date: Jun 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Corrective Action:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Additional Notes:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Mfg Campaign: 11328322
Recall Date: Jun 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Corrective Action:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Additional Notes:
WHILE DRIVING AT LOW SPEEDS, EXITING A PARKING LOT WITH A DOWNWARD SLOPE TOWARDS A STREET, THE CAR'S AUTONOMOUS EMERGENCY BRAKING SYSTEM ACTIVATED, IMMEDIATELY CAUSING THE VEHICLE STOP UNEXPECTEDLY. NO OTHER CAR WAS IN FRONT OF THE VEHICLE, INDICATING THAT THE SYSTEM PERCEIVES THE ROAD AS AN OBSTACLE. THE UNEXPECTED STOP CAUSED ANOTHER VEHICLE BEHIND ME TO NEARLY REAR-END MY VEHICLE. ADDITIONALLY, THEY AEB SYSTEM DID NOT ALLOW ME TO QUICKLY RESTART ACCELERATION, WHICH LEFT ME TEMPORARILY STRANDED FOR A COUPLE SECOND PERPENDICULAR TO THE STREET. *TR
Mfg Campaign: 11328322
Recall Date: Jun 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Corrective Action:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Additional Notes:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Mfg Campaign: 11326995
Recall Date: Jun 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Corrective Action:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Additional Notes:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Mfg Campaign: 11326995
Recall Date: Jun 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Corrective Action:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Additional Notes:
PURCHASED VEHICLE 4/18/2020. SUV WAS SHAKING AND TOLD THE SELLER. THEY STATED THEY WOULD FIX WHEN THEY DID THE STICKER AND REGISTRATION. ATTEMPTED TO FIX THE SHAKING BY ROAD FORCE BALANCE. WAS TOLD WAS A FLAT SPOT SO THEY REPLACED RIMS AND TIRES WITH A SET OFF ANOTHER TRUCK. STILL SHOOK AND WAS PULLING TO RIGHT. THEY ATTEMPTED FIXING THE TIRES AND DID ROAD TEST BALANCING ON 4 SEPARATE OCCASIONS. THE TRUCK STILL SHAKES EXCESSIVELY AND PULLS TO THE RIGHT. I CONTACTED CORPORATE AND THE DEALER. THEY STATED THAT THEY DID WHAT THEY COULD AND NO LONGER WISH TO DO ANYTHING ELSE. IT IS A SAFETY CONCERN AS MY WIFE AND TWIN 16 MONTH OLD GIRLS WILL BE IN THE SUV. WE PURCHASED IT BRAND NEW AND HAS BEEN SHAKING SINCE THEN. IT SHAKES AT 40-60 MILES AN HOUR. SO HIGHWAY SPEEDS. IT IS NOT SUITABLE TO BE DRIVEN ON HIGHWAYS AT THOSE SPEEDS. *TR
Mfg Campaign: 11326995
Recall Date: Jun 2, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury