Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Consumer Complaints
47 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Corrective Action:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Additional Notes:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Mfg Campaign: 11635244
Recall Date: Jan 10, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Corrective Action:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Additional Notes:
The steering wheel clockspring mechanism has failed causing the vehicle steering wheel operated controls (including the horn) to stop working. The airbag warning lamp illuminated on the dashboard, indicating the airbag system may not be functional. Apparently Volkswagen has issued a recall/extended the warranty on many VW models in light of the high failure rate of the clockspring mechanism, however my 2017 GTI is not currently covered. Perhaps the recall/extended warranty should be expanded in scope.
Mfg Campaign: 11635244
Recall Date: Jan 10, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it. On December 17th I took it again to the dealer to get it fixed and they gave me back the vehicle on December 19th. On [XXX] I put gas on the vehicle and it started to leak fuel again and this time it was way worse than before. I accuse the dealer of being responsible of performing a bad job on the recall as the vehicle had never leaked fuel before I had the recall done. I have the vehicle since February 2024. It worries me that there is a big possibility that the car can catch on fire if by any reason there is a spark near to me or there is any thing that can trigger the fuel to ignite. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it. On December 17th I took it again to the dealer to get it fixed and they gave me back the vehicle on December 19th. On [XXX] I put gas on the vehicle and it started to leak fuel again and this time it was way worse than before. I accuse the dealer of being responsible of performing a bad job on the recall as the vehicle had never leaked fuel before I had the recall done. I have the vehicle since February 2024. It worries me that there is a big possibility that the car can catch on fire if by any reason there is a spark near to me or there is any thing that can trigger the fuel to ignite. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it. On December 17th I took it again to the dealer to get it fixed and they gave me back the vehicle on December 19th. On [XXX] I put gas on the vehicle and it started to leak fuel again and this time it was way worse than before. I accuse the dealer of being responsible of performing a bad job on the recall as the vehicle had never leaked fuel before I had the recall done. I have the vehicle since February 2024. It worries me that there is a big possibility that the car can catch on fire if by any reason there is a spark near to me or there is any thing that can trigger the fuel to ignite. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11632016
Recall Date: Dec 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping. In addition, the contact stated while refueling, the fuel leaked out onto the ground. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping. In addition, the contact stated while refueling, the fuel leaked out onto the ground. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping. In addition, the contact stated while refueling, the fuel leaked out onto the ground. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Mfg Campaign: 11605062
Recall Date: Jul 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen GTI. The contact stated while driving 50 MPH up an incline, the vehicle lurched forward without warning. The contact then stated that while the vehicle was idling, there was an abnormally strong fuel odor coming from the vehicle and the fuel gauge went from half tank to empty. Upon inspection of the vehicle, the contact discovered that the fuel had leaked out of the fuel tank. Due to the failure, the vehicle was towed to the dealer. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) and the contact linked the failure to the recall. The dealer confirmed that the failure was linked to the recall and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 77,304. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Volkswagen GTI. The contact stated while driving 50 MPH up an incline, the vehicle lurched forward without warning. The contact then stated that while the vehicle was idling, there was an abnormally strong fuel odor coming from the vehicle and the fuel gauge went from half tank to empty. Upon inspection of the vehicle, the contact discovered that the fuel had leaked out of the fuel tank. Due to the failure, the vehicle was towed to the dealer. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) and the contact linked the failure to the recall. The dealer confirmed that the failure was linked to the recall and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 77,304. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Volkswagen GTI. The contact stated while driving 50 MPH up an incline, the vehicle lurched forward without warning. The contact then stated that while the vehicle was idling, there was an abnormally strong fuel odor coming from the vehicle and the fuel gauge went from half tank to empty. Upon inspection of the vehicle, the contact discovered that the fuel had leaked out of the fuel tank. Due to the failure, the vehicle was towed to the dealer. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) and the contact linked the failure to the recall. The dealer confirmed that the failure was linked to the recall and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 77,304. VIN tool confirms parts not available.
Mfg Campaign: 11596158
Recall Date: Jun 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen Golf GTI. The contact stated that while stopped at a red light, the vehicle shuddered and stalled. The EPC warning light was illuminated. The vehicle was able to restart after an hour. The vehicle was taken to the residence and the contact observed a hissing sound coming from the gas cap and there was fuel spilling from the gas cap. The vehicle was towed to an independent mechanic where it was diagnosed that the gas tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 Volkswagen Golf GTI. The contact stated that while stopped at a red light, the vehicle shuddered and stalled. The EPC warning light was illuminated. The vehicle was able to restart after an hour. The vehicle was taken to the residence and the contact observed a hissing sound coming from the gas cap and there was fuel spilling from the gas cap. The vehicle was towed to an independent mechanic where it was diagnosed that the gas tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 Volkswagen Golf GTI. The contact stated that while stopped at a red light, the vehicle shuddered and stalled. The EPC warning light was illuminated. The vehicle was able to restart after an hour. The vehicle was taken to the residence and the contact observed a hissing sound coming from the gas cap and there was fuel spilling from the gas cap. The vehicle was towed to an independent mechanic where it was diagnosed that the gas tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11586300
Recall Date: May 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11583599
Recall Date: Apr 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen GTI. The contact stated upon pulling into a parking spot, the vehicle started sputtering. There was no warning light illuminated. The contact pushed the vehicle into the parking spot. The contact noticed that gas was leaking from the fuel tank onto the ground. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2017 Volkswagen GTI. The contact stated upon pulling into a parking spot, the vehicle started sputtering. There was no warning light illuminated. The contact pushed the vehicle into the parking spot. The contact noticed that gas was leaking from the fuel tank onto the ground. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2017 Volkswagen GTI. The contact stated upon pulling into a parking spot, the vehicle started sputtering. There was no warning light illuminated. The contact pushed the vehicle into the parking spot. The contact noticed that gas was leaking from the fuel tank onto the ground. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 22,000.
Mfg Campaign: 11478485
Recall Date: Aug 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS PARTICULAR MAKE AND MODEL. I NOTICED IT BY SMELL AT FIRST, BUT DIDN'T INVESTIGATE UNTIL I NOTICED A SIGNIFICANT DECLINE IN MY FUEL LEVEL OVERNIGHT, WHILE PARKED. ONCE I BEGAN TO INVESTIGATE I NOTICED A FUEL LEAK NEAR THE FUELING DOOR AT THE REAR PASSENGER SIDE OF THE VEHICLE.
Corrective Action:
THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS PARTICULAR MAKE AND MODEL. I NOTICED IT BY SMELL AT FIRST, BUT DIDN'T INVESTIGATE UNTIL I NOTICED A SIGNIFICANT DECLINE IN MY FUEL LEVEL OVERNIGHT, WHILE PARKED. ONCE I BEGAN TO INVESTIGATE I NOTICED A FUEL LEAK NEAR THE FUELING DOOR AT THE REAR PASSENGER SIDE OF THE VEHICLE.
Additional Notes:
THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS PARTICULAR MAKE AND MODEL. I NOTICED IT BY SMELL AT FIRST, BUT DIDN'T INVESTIGATE UNTIL I NOTICED A SIGNIFICANT DECLINE IN MY FUEL LEVEL OVERNIGHT, WHILE PARKED. ONCE I BEGAN TO INVESTIGATE I NOTICED A FUEL LEAK NEAR THE FUELING DOOR AT THE REAR PASSENGER SIDE OF THE VEHICLE.
Mfg Campaign: 11415615
Recall Date: May 7, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL TANK WOULD NOT ACCEPT REFUELING. WHEN CHECKED OUT WAS FOUND THAT TANK WAS LEAKING GAS. CAR WAS TAKEN TO THE DEALER AND THEY STATED THE CAR WAS OUT OF WARRANTY AND ACKNOWLEDGED THE FUEL TANK WAS LEAKING GASOLINE. THE CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT OF ANY TYPE.
Corrective Action:
FUEL TANK WOULD NOT ACCEPT REFUELING. WHEN CHECKED OUT WAS FOUND THAT TANK WAS LEAKING GAS. CAR WAS TAKEN TO THE DEALER AND THEY STATED THE CAR WAS OUT OF WARRANTY AND ACKNOWLEDGED THE FUEL TANK WAS LEAKING GASOLINE. THE CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT OF ANY TYPE.
Additional Notes:
FUEL TANK WOULD NOT ACCEPT REFUELING. WHEN CHECKED OUT WAS FOUND THAT TANK WAS LEAKING GAS. CAR WAS TAKEN TO THE DEALER AND THEY STATED THE CAR WAS OUT OF WARRANTY AND ACKNOWLEDGED THE FUEL TANK WAS LEAKING GASOLINE. THE CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT OF ANY TYPE.
Mfg Campaign: 11407178
Recall Date: Apr 9, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
INTERIOR TRIM IN FRONT OF SHIFTER IS UNREASONABLY SHARP. WHEN REMOVING ITEMS, LIKE CELL PHONE, OR WALLET FROM THE STORAGE CUBBY IN FRONT OF THE SHIFTER MULTIPLE FINGERS HAVE BEEN SNAGGED AND SLICED DEEPLY. THE FIRST TIME I WAS CUT THE CUT WAS SMALL ON THE TIP OF MY RIGHT RING FINGER. BECAUSE OF THE SHARPNESS OF THE TRIM PIECE I DID NOT KNOW I WAS CUT UNTIL I NOTICED BLOOD. I ALSO DID NOT KNOW WHERE THE FIRST CUT CAME FROM. IT WAS ONLY WHEN I WAS CUT 2 MORE TIMES, BOTH DEEPER AND WITH MORE BLEEDING THAT I REALIZED WHAT WAS CUTTING ME AND WHY IT WAS HAPPENING. IT IS TOO EASY FOR FINGERS TO GET CAUGHT ON THE UNDERSIDE OF THE "CHROME" TRIM PIECE AROUND THE SHIFTER WHEN REMOVING ITEMS FROM THE STORAGE CUBBY.
Corrective Action:
INTERIOR TRIM IN FRONT OF SHIFTER IS UNREASONABLY SHARP. WHEN REMOVING ITEMS, LIKE CELL PHONE, OR WALLET FROM THE STORAGE CUBBY IN FRONT OF THE SHIFTER MULTIPLE FINGERS HAVE BEEN SNAGGED AND SLICED DEEPLY. THE FIRST TIME I WAS CUT THE CUT WAS SMALL ON THE TIP OF MY RIGHT RING FINGER. BECAUSE OF THE SHARPNESS OF THE TRIM PIECE I DID NOT KNOW I WAS CUT UNTIL I NOTICED BLOOD. I ALSO DID NOT KNOW WHERE THE FIRST CUT CAME FROM. IT WAS ONLY WHEN I WAS CUT 2 MORE TIMES, BOTH DEEPER AND WITH MORE BLEEDING THAT I REALIZED WHAT WAS CUTTING ME AND WHY IT WAS HAPPENING. IT IS TOO EASY FOR FINGERS TO GET CAUGHT ON THE UNDERSIDE OF THE "CHROME" TRIM PIECE AROUND THE SHIFTER WHEN REMOVING ITEMS FROM THE STORAGE CUBBY.
Additional Notes:
INTERIOR TRIM IN FRONT OF SHIFTER IS UNREASONABLY SHARP. WHEN REMOVING ITEMS, LIKE CELL PHONE, OR WALLET FROM THE STORAGE CUBBY IN FRONT OF THE SHIFTER MULTIPLE FINGERS HAVE BEEN SNAGGED AND SLICED DEEPLY. THE FIRST TIME I WAS CUT THE CUT WAS SMALL ON THE TIP OF MY RIGHT RING FINGER. BECAUSE OF THE SHARPNESS OF THE TRIM PIECE I DID NOT KNOW I WAS CUT UNTIL I NOTICED BLOOD. I ALSO DID NOT KNOW WHERE THE FIRST CUT CAME FROM. IT WAS ONLY WHEN I WAS CUT 2 MORE TIMES, BOTH DEEPER AND WITH MORE BLEEDING THAT I REALIZED WHAT WAS CUTTING ME AND WHY IT WAS HAPPENING. IT IS TOO EASY FOR FINGERS TO GET CAUGHT ON THE UNDERSIDE OF THE "CHROME" TRIM PIECE AROUND THE SHIFTER WHEN REMOVING ITEMS FROM THE STORAGE CUBBY.
Mfg Campaign: 11404319
Recall Date: Mar 22, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
COULD NOT PUMP GAS INTO THE GAS TANK. COULD INSERT THE PUMP NOZZLE INTO THE OPENING TO THE GAS TANK. WHEN TRIED TO PUMP GAS, GAS WOULD NOT GO INTO THE TANK AND SPILL OUT. THIS PROBLEM IS ALREADY A RECALL ON THE VW GTI 2015 MODEL. VEHICLE WAS STATIONARY AT A GAS PUMP.
Corrective Action:
COULD NOT PUMP GAS INTO THE GAS TANK. COULD INSERT THE PUMP NOZZLE INTO THE OPENING TO THE GAS TANK. WHEN TRIED TO PUMP GAS, GAS WOULD NOT GO INTO THE TANK AND SPILL OUT. THIS PROBLEM IS ALREADY A RECALL ON THE VW GTI 2015 MODEL. VEHICLE WAS STATIONARY AT A GAS PUMP.
Additional Notes:
COULD NOT PUMP GAS INTO THE GAS TANK. COULD INSERT THE PUMP NOZZLE INTO THE OPENING TO THE GAS TANK. WHEN TRIED TO PUMP GAS, GAS WOULD NOT GO INTO THE TANK AND SPILL OUT. THIS PROBLEM IS ALREADY A RECALL ON THE VW GTI 2015 MODEL. VEHICLE WAS STATIONARY AT A GAS PUMP.
Mfg Campaign: 11403155
Recall Date: Mar 15, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Corrective Action:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Additional Notes:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Mfg Campaign: 11387242
Recall Date: Jan 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Corrective Action:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Additional Notes:
THERE IS A MAJOR DEFECT WITH THE CENTER CONSOLE STORAGE OF THIS VEHICLE THAT IS CAUSING DEEP CUTS AND GASHES ON PEOPLE'S HANDS. SPECIFICALLY, THE SILVER SHARP METAL TRIM PIECE IN FRONT OF THE SHIFTER BOOT BECOMES SLIGHTLY LIFTED OVER TIME AS IT SEPARATES FROM A PLASTIC THAT HOLDS IT, AND THE SHARP EDGE IS EXPOSED IN AN AREA THAT A DRIVER / PASSENGER REACHES INTO REGULARLY. MANY OTHERS HAVE REPORTED SIMILAR PROBLEM ON THE CAR FORUM GOLFMK7.COM AS WELL. HAVE ATTACHED SOME PHOTOS OF THE CUT AND PIECE (THOUGH IT IS HARD TO SEE) FOR YOUR INFORMATION. (WARNING SOME BLOOD ON BAND AID IS PRESENT IN THE PHOTO)
Mfg Campaign: 11387242
Recall Date: Jan 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PANORAMIC SUNROOF HAS BEGUN TO BECOME UNADHERED TO THE BODY CAUSING IT TO RAISE UP AND CREATE A GAP BETWEEN THE WINDSHIELD AND THE ROOF CAUSING EXCESS NOISE WHILE DRIVING. VOLKSWAGEN OF AMERICA DENIED MY CLAIM DESPITE HAVING A PENDING CLASS-ACTION LAWSUIT AGAINST MANY MODELS REGARDING THE SAME ISSUE.
Corrective Action:
THE PANORAMIC SUNROOF HAS BEGUN TO BECOME UNADHERED TO THE BODY CAUSING IT TO RAISE UP AND CREATE A GAP BETWEEN THE WINDSHIELD AND THE ROOF CAUSING EXCESS NOISE WHILE DRIVING. VOLKSWAGEN OF AMERICA DENIED MY CLAIM DESPITE HAVING A PENDING CLASS-ACTION LAWSUIT AGAINST MANY MODELS REGARDING THE SAME ISSUE.
Additional Notes:
THE PANORAMIC SUNROOF HAS BEGUN TO BECOME UNADHERED TO THE BODY CAUSING IT TO RAISE UP AND CREATE A GAP BETWEEN THE WINDSHIELD AND THE ROOF CAUSING EXCESS NOISE WHILE DRIVING. VOLKSWAGEN OF AMERICA DENIED MY CLAIM DESPITE HAVING A PENDING CLASS-ACTION LAWSUIT AGAINST MANY MODELS REGARDING THE SAME ISSUE.
Mfg Campaign: 11378489
Recall Date: Dec 8, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL. FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES. THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR. BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL. THE CAR HAS LEAKED FUEL ON TWO MORE OCCASIONS SINCE THEN. I'VE SINCE FOUND OUT THAT THIS IS A KNOWN ISSUE THAT VOLKSWAGEN ADDRESSED IN SAFETY RECALL 20Y6. FAULTY ELEMENTS IN THE FUEL TANK ARE CAUSING GASOLINE TO PURGE INTO THE EVAP SYSTEM AND THEN LEAK THROUGH THE EVAP CANISTER, DOWN ONTO THE WHEEL WELL. VW APPARENTLY MADE A BUSINESS DECISION NOT TO INCLUDE 2017 GOLFS IN THAT RECALL, DESPITE BEING IDENTICAL CARS. A QUICK LOOK THROUGH THESE COMPLAINTS OR IN VARIOUS VOLKSWAGEN FORUMS WILL SHOW THAT THIS ISSUE IS COMMON AND POPPING UP IN MORE AND MORE 2017 CARS AT AROUND 35K MILES.
Corrective Action:
FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL. FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES. THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR. BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL. THE CAR HAS LEAKED FUEL ON TWO MORE OCCASIONS SINCE THEN. I'VE SINCE FOUND OUT THAT THIS IS A KNOWN ISSUE THAT VOLKSWAGEN ADDRESSED IN SAFETY RECALL 20Y6. FAULTY ELEMENTS IN THE FUEL TANK ARE CAUSING GASOLINE TO PURGE INTO THE EVAP SYSTEM AND THEN LEAK THROUGH THE EVAP CANISTER, DOWN ONTO THE WHEEL WELL. VW APPARENTLY MADE A BUSINESS DECISION NOT TO INCLUDE 2017 GOLFS IN THAT RECALL, DESPITE BEING IDENTICAL CARS. A QUICK LOOK THROUGH THESE COMPLAINTS OR IN VARIOUS VOLKSWAGEN FORUMS WILL SHOW THAT THIS ISSUE IS COMMON AND POPPING UP IN MORE AND MORE 2017 CARS AT AROUND 35K MILES.
Additional Notes:
FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL. FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES. THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR. BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL. THE CAR HAS LEAKED FUEL ON TWO MORE OCCASIONS SINCE THEN. I'VE SINCE FOUND OUT THAT THIS IS A KNOWN ISSUE THAT VOLKSWAGEN ADDRESSED IN SAFETY RECALL 20Y6. FAULTY ELEMENTS IN THE FUEL TANK ARE CAUSING GASOLINE TO PURGE INTO THE EVAP SYSTEM AND THEN LEAK THROUGH THE EVAP CANISTER, DOWN ONTO THE WHEEL WELL. VW APPARENTLY MADE A BUSINESS DECISION NOT TO INCLUDE 2017 GOLFS IN THAT RECALL, DESPITE BEING IDENTICAL CARS. A QUICK LOOK THROUGH THESE COMPLAINTS OR IN VARIOUS VOLKSWAGEN FORUMS WILL SHOW THAT THIS ISSUE IS COMMON AND POPPING UP IN MORE AND MORE 2017 CARS AT AROUND 35K MILES.
Mfg Campaign: 11364005
Recall Date: Oct 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THERE IS A CONSTANT COOLANT LEAK COMING FROM THE THERMOSTAT HOUSING AND WATER PUMP AREA. IT STARTED AS A SLOW LEAK, EVERY 10,000 MILES OR SO I WOULD HAVE TO TOP IT OFF AND NOW IT HAS GOTTEN TO THE POINT WHERE I HAVE TO FILL IT BACK UP EVERY DAY. LOOKED INTO IT ONLINE AND IT SEEMS THAT NEARLY EVERYONE THAT OWNS THIS CAR HAS THE SAME ISSUE AND EVERYONE'S LEAK COMES FROM THIS AREA.THE LEAK HAPPENS AT ALL TIMES BUT IS GREATLY ACCELERATED WHEN DRIVING AND THE COOLANT SYSTEM IS RUNNING.
Corrective Action:
THERE IS A CONSTANT COOLANT LEAK COMING FROM THE THERMOSTAT HOUSING AND WATER PUMP AREA. IT STARTED AS A SLOW LEAK, EVERY 10,000 MILES OR SO I WOULD HAVE TO TOP IT OFF AND NOW IT HAS GOTTEN TO THE POINT WHERE I HAVE TO FILL IT BACK UP EVERY DAY. LOOKED INTO IT ONLINE AND IT SEEMS THAT NEARLY EVERYONE THAT OWNS THIS CAR HAS THE SAME ISSUE AND EVERYONE'S LEAK COMES FROM THIS AREA.THE LEAK HAPPENS AT ALL TIMES BUT IS GREATLY ACCELERATED WHEN DRIVING AND THE COOLANT SYSTEM IS RUNNING.
Additional Notes:
THERE IS A CONSTANT COOLANT LEAK COMING FROM THE THERMOSTAT HOUSING AND WATER PUMP AREA. IT STARTED AS A SLOW LEAK, EVERY 10,000 MILES OR SO I WOULD HAVE TO TOP IT OFF AND NOW IT HAS GOTTEN TO THE POINT WHERE I HAVE TO FILL IT BACK UP EVERY DAY. LOOKED INTO IT ONLINE AND IT SEEMS THAT NEARLY EVERYONE THAT OWNS THIS CAR HAS THE SAME ISSUE AND EVERYONE'S LEAK COMES FROM THIS AREA.THE LEAK HAPPENS AT ALL TIMES BUT IS GREATLY ACCELERATED WHEN DRIVING AND THE COOLANT SYSTEM IS RUNNING.
Mfg Campaign: 11359910
Recall Date: Sep 19, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DISCOVERED COOLANT LEAK ON OIL PAN AND CONTACTED DEALERSHIP. THIS WAS DURING ROUTINE INSPECTION. DEALERSHIP INSPECTION REVEALED A FAILED WATER PUMP HOUSING. DEALERSHIP REPLACED HOUSING, THERMOSTAT AND THERMOSTAT GASKET UNDER WARRANTY.
Corrective Action:
DISCOVERED COOLANT LEAK ON OIL PAN AND CONTACTED DEALERSHIP. THIS WAS DURING ROUTINE INSPECTION. DEALERSHIP INSPECTION REVEALED A FAILED WATER PUMP HOUSING. DEALERSHIP REPLACED HOUSING, THERMOSTAT AND THERMOSTAT GASKET UNDER WARRANTY.
Additional Notes:
DISCOVERED COOLANT LEAK ON OIL PAN AND CONTACTED DEALERSHIP. THIS WAS DURING ROUTINE INSPECTION. DEALERSHIP INSPECTION REVEALED A FAILED WATER PUMP HOUSING. DEALERSHIP REPLACED HOUSING, THERMOSTAT AND THERMOSTAT GASKET UNDER WARRANTY.
Mfg Campaign: 11354081
Recall Date: Sep 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VW GTI IS 4 YEARS OLD AND HAS 32,753 MILES. DRIVING THROUGH A SHOPPING PLAZA, STEAM SUDDENLY BEGAN TO RISE FROM THE HOOD. UPON PARKING AND SHUTTING OFF THE ENGINE, STEAM CONTINUED TO RISE AND THE SWEET SMELL OF COOLANT WAS OBVIOUS. COOLANT BEGAN LEAKING OUT AND FORMED A PUDDLE UNDER THE VEHICLE. NO PRIOR SIGN OF COOLANT LEAKS. VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE TECHNICIANS IDENTIFIED A DEFECTIVE WATER PUMP AND THERMOSTAT HOUSING. REPAIR WAS FIXED UNDER WARRANTY WITH THERMOSTAT 06L121111M AND WATER PUMP 06K121011C IN AUGUST 2020.
Corrective Action:
THE VW GTI IS 4 YEARS OLD AND HAS 32,753 MILES. DRIVING THROUGH A SHOPPING PLAZA, STEAM SUDDENLY BEGAN TO RISE FROM THE HOOD. UPON PARKING AND SHUTTING OFF THE ENGINE, STEAM CONTINUED TO RISE AND THE SWEET SMELL OF COOLANT WAS OBVIOUS. COOLANT BEGAN LEAKING OUT AND FORMED A PUDDLE UNDER THE VEHICLE. NO PRIOR SIGN OF COOLANT LEAKS. VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE TECHNICIANS IDENTIFIED A DEFECTIVE WATER PUMP AND THERMOSTAT HOUSING. REPAIR WAS FIXED UNDER WARRANTY WITH THERMOSTAT 06L121111M AND WATER PUMP 06K121011C IN AUGUST 2020.
Additional Notes:
THE VW GTI IS 4 YEARS OLD AND HAS 32,753 MILES. DRIVING THROUGH A SHOPPING PLAZA, STEAM SUDDENLY BEGAN TO RISE FROM THE HOOD. UPON PARKING AND SHUTTING OFF THE ENGINE, STEAM CONTINUED TO RISE AND THE SWEET SMELL OF COOLANT WAS OBVIOUS. COOLANT BEGAN LEAKING OUT AND FORMED A PUDDLE UNDER THE VEHICLE. NO PRIOR SIGN OF COOLANT LEAKS. VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE TECHNICIANS IDENTIFIED A DEFECTIVE WATER PUMP AND THERMOSTAT HOUSING. REPAIR WAS FIXED UNDER WARRANTY WITH THERMOSTAT 06L121111M AND WATER PUMP 06K121011C IN AUGUST 2020.
Mfg Campaign: 11353616
Recall Date: Sep 8, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
7-3-2020: DROVE CAR IN DRIVE MODE AND SPORT MODE THROUGHOUT THE AFTERNOON, STOPPED TO TALK TO SOMEONE AND CAR SAT ON A FLAT SURFACE, IDLING WHEN SUDDENLY THERE WAS GASOLINE LEAKING OUT OF THE REAR RIGHT WHEEL WELL. PARKED THE CAR FOR THE NIGHT, HAD NO MORE LEAKAGE. 7-4-2020: DROVE TO VW DEALER/SERVICE ABOUT 20 MINUTES AWAY IN DRIVE MODE, DID NOT HAVE REPLICATION OF THE GASOLINE LEAK. 7-6-2020: VW CALLED AND SAID THEY COULDN'T REPLICATE THE PROBLEM. HE SAID THEY DROVE IT, HAD IT IDLE, PUT IT ON A FLAT AND AN ANGLED SURFACE, LOOKED AT EVERYTHING WHILE IT WAS ON A LIFT.. SAW NOTHING. I WAS OUT OF TOWN SO I PICKED THE CAR UP ON 7-13-2020. 7-13-2020: PICKED UP CAR AND DROVE HALF A MILE TO GAS STATION TO FILL UP. CAR IMMEDIATELY WOULD NOT ALLOW FUEL TO BE ADDED, POPPING THE GAS HANDLE LEVER EVERY HALF GALLON. I CALLED VW AND HE SAID TO TRY ANOTHER PUMP. I DIDN'T HAVE TIME TO CONTINUE CHECKING SO I DROVE THE CAR, IN DRIVE MODE, AND HAD NO PROBLEM. 7-15-2020: FINALLY HAD TIME TO TRY ANOTHER GAS PUMP, HAD THE SAME ISSUE WITH CAR NOT ALLOWING GAS TO BE FILLED, POPPING GAS HANDLE LEVER AGAIN EVERY HALF GALLON. DECIDED TO TAKE IT BACK TO VW. BRIEFLY PUT THE CAR IN SPORT MODE AND FELT LIKE THE CAR WAS STARVED OF FUEL. HAD MY HUSBAND FOLLOW BEHIND ME TO VW. DECIDED TO PUT IT INTO SPORTS MODE ABOUT A MILE FROM VW AND HUSBAND CALLED ME WITHIN SECONDS TO TELL ME MY VW WAS LEAKING FUEL, VARYING FROM A STEADY DRIP TO STREAM. HALF A MILE UP THE ROAD I PULLED INTO VW SERVICE AND FUEL WAS LEGIT GUSHING OUT, CREATING A PUDDLE THE SIZE OF A SMALL BABY POOL, WERE THERE NOT A DRAIN FOR IT TO DRAIN INTO IN THE SERVICE GARAGE. CURRENTLY AWAITING WORD ABOUT DIAGNOSIS.
Corrective Action:
7-3-2020: DROVE CAR IN DRIVE MODE AND SPORT MODE THROUGHOUT THE AFTERNOON, STOPPED TO TALK TO SOMEONE AND CAR SAT ON A FLAT SURFACE, IDLING WHEN SUDDENLY THERE WAS GASOLINE LEAKING OUT OF THE REAR RIGHT WHEEL WELL. PARKED THE CAR FOR THE NIGHT, HAD NO MORE LEAKAGE. 7-4-2020: DROVE TO VW DEALER/SERVICE ABOUT 20 MINUTES AWAY IN DRIVE MODE, DID NOT HAVE REPLICATION OF THE GASOLINE LEAK. 7-6-2020: VW CALLED AND SAID THEY COULDN'T REPLICATE THE PROBLEM. HE SAID THEY DROVE IT, HAD IT IDLE, PUT IT ON A FLAT AND AN ANGLED SURFACE, LOOKED AT EVERYTHING WHILE IT WAS ON A LIFT.. SAW NOTHING. I WAS OUT OF TOWN SO I PICKED THE CAR UP ON 7-13-2020. 7-13-2020: PICKED UP CAR AND DROVE HALF A MILE TO GAS STATION TO FILL UP. CAR IMMEDIATELY WOULD NOT ALLOW FUEL TO BE ADDED, POPPING THE GAS HANDLE LEVER EVERY HALF GALLON. I CALLED VW AND HE SAID TO TRY ANOTHER PUMP. I DIDN'T HAVE TIME TO CONTINUE CHECKING SO I DROVE THE CAR, IN DRIVE MODE, AND HAD NO PROBLEM. 7-15-2020: FINALLY HAD TIME TO TRY ANOTHER GAS PUMP, HAD THE SAME ISSUE WITH CAR NOT ALLOWING GAS TO BE FILLED, POPPING GAS HANDLE LEVER AGAIN EVERY HALF GALLON. DECIDED TO TAKE IT BACK TO VW. BRIEFLY PUT THE CAR IN SPORT MODE AND FELT LIKE THE CAR WAS STARVED OF FUEL. HAD MY HUSBAND FOLLOW BEHIND ME TO VW. DECIDED TO PUT IT INTO SPORTS MODE ABOUT A MILE FROM VW AND HUSBAND CALLED ME WITHIN SECONDS TO TELL ME MY VW WAS LEAKING FUEL, VARYING FROM A STEADY DRIP TO STREAM. HALF A MILE UP THE ROAD I PULLED INTO VW SERVICE AND FUEL WAS LEGIT GUSHING OUT, CREATING A PUDDLE THE SIZE OF A SMALL BABY POOL, WERE THERE NOT A DRAIN FOR IT TO DRAIN INTO IN THE SERVICE GARAGE. CURRENTLY AWAITING WORD ABOUT DIAGNOSIS.
Additional Notes:
7-3-2020: DROVE CAR IN DRIVE MODE AND SPORT MODE THROUGHOUT THE AFTERNOON, STOPPED TO TALK TO SOMEONE AND CAR SAT ON A FLAT SURFACE, IDLING WHEN SUDDENLY THERE WAS GASOLINE LEAKING OUT OF THE REAR RIGHT WHEEL WELL. PARKED THE CAR FOR THE NIGHT, HAD NO MORE LEAKAGE. 7-4-2020: DROVE TO VW DEALER/SERVICE ABOUT 20 MINUTES AWAY IN DRIVE MODE, DID NOT HAVE REPLICATION OF THE GASOLINE LEAK. 7-6-2020: VW CALLED AND SAID THEY COULDN'T REPLICATE THE PROBLEM. HE SAID THEY DROVE IT, HAD IT IDLE, PUT IT ON A FLAT AND AN ANGLED SURFACE, LOOKED AT EVERYTHING WHILE IT WAS ON A LIFT.. SAW NOTHING. I WAS OUT OF TOWN SO I PICKED THE CAR UP ON 7-13-2020. 7-13-2020: PICKED UP CAR AND DROVE HALF A MILE TO GAS STATION TO FILL UP. CAR IMMEDIATELY WOULD NOT ALLOW FUEL TO BE ADDED, POPPING THE GAS HANDLE LEVER EVERY HALF GALLON. I CALLED VW AND HE SAID TO TRY ANOTHER PUMP. I DIDN'T HAVE TIME TO CONTINUE CHECKING SO I DROVE THE CAR, IN DRIVE MODE, AND HAD NO PROBLEM. 7-15-2020: FINALLY HAD TIME TO TRY ANOTHER GAS PUMP, HAD THE SAME ISSUE WITH CAR NOT ALLOWING GAS TO BE FILLED, POPPING GAS HANDLE LEVER AGAIN EVERY HALF GALLON. DECIDED TO TAKE IT BACK TO VW. BRIEFLY PUT THE CAR IN SPORT MODE AND FELT LIKE THE CAR WAS STARVED OF FUEL. HAD MY HUSBAND FOLLOW BEHIND ME TO VW. DECIDED TO PUT IT INTO SPORTS MODE ABOUT A MILE FROM VW AND HUSBAND CALLED ME WITHIN SECONDS TO TELL ME MY VW WAS LEAKING FUEL, VARYING FROM A STEADY DRIP TO STREAM. HALF A MILE UP THE ROAD I PULLED INTO VW SERVICE AND FUEL WAS LEGIT GUSHING OUT, CREATING A PUDDLE THE SIZE OF A SMALL BABY POOL, WERE THERE NOT A DRAIN FOR IT TO DRAIN INTO IN THE SERVICE GARAGE. CURRENTLY AWAITING WORD ABOUT DIAGNOSIS.
Mfg Campaign: 11339608
Recall Date: Jul 15, 2020
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