Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Consumer Complaints
47 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
NOTICED BURNING COOLANT SMELL COMING FROM THE ENGINE COMPARTMENT AFTER THE VEHICLE REACHED OPERATING TEMPERATURE AND THE CAR WAS STOPPED. COULD HEAR A SIZZLING NOISE WITH THE ENGINE OFF AND THE HOOD OPEN. THE COOLANT LEVEL WAS AT THE MINIMUM LINE. THE DEALER DIAGNOSED A LEAKING THERMOSTAT HOUSING. DEALERSHIP REPLACED THE PART UNDER WARRANTY. THE REPAIR WAS PERFORMED AT 34,655 MILES.
Corrective Action:
NOTICED BURNING COOLANT SMELL COMING FROM THE ENGINE COMPARTMENT AFTER THE VEHICLE REACHED OPERATING TEMPERATURE AND THE CAR WAS STOPPED. COULD HEAR A SIZZLING NOISE WITH THE ENGINE OFF AND THE HOOD OPEN. THE COOLANT LEVEL WAS AT THE MINIMUM LINE. THE DEALER DIAGNOSED A LEAKING THERMOSTAT HOUSING. DEALERSHIP REPLACED THE PART UNDER WARRANTY. THE REPAIR WAS PERFORMED AT 34,655 MILES.
Additional Notes:
NOTICED BURNING COOLANT SMELL COMING FROM THE ENGINE COMPARTMENT AFTER THE VEHICLE REACHED OPERATING TEMPERATURE AND THE CAR WAS STOPPED. COULD HEAR A SIZZLING NOISE WITH THE ENGINE OFF AND THE HOOD OPEN. THE COOLANT LEVEL WAS AT THE MINIMUM LINE. THE DEALER DIAGNOSED A LEAKING THERMOSTAT HOUSING. DEALERSHIP REPLACED THE PART UNDER WARRANTY. THE REPAIR WAS PERFORMED AT 34,655 MILES.
Mfg Campaign: 11202558
Recall Date: Apr 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT AROUND 28,000 MILES, WHEN THE TEMPERATURE OUTSIDE WAS NEAR FREEZING AND THE CAR HAD BEEN SITTING OVERNIGHT, I NOTICED A ROTATIONAL SQUEAKING/CHIRPING NOISE WHEN THE INTERIOR FAN SPEED WAS ON THE LOWER SETTINGS. THE FREQUENCY WOULD CHANGE WHEN THE FAN SPEED CHANGED. THE ISSUE GOT WORSE WHEN MAKING LEFT TURNS. ONCE THE CAR WARMED UP, THE NOISE WOULD GO AWAY. TOOK THE CAR TO THE DEALERSHIP MULTIPLE TIMES WITH AUDIO AND VIDEO OF THE PROBLEM AND THEY COULD NOT DUPLICATE THE ISSUE AND TOLD ME THEY COULD NOT REPLACE THE PART UNTIL THEY WERE ABLE TO DUPLICATE IT THEMSELVES. I WAS CONTACTED BY MANAGEMENT AND THE DEALERSHIP FINALLY REPLACED THE BLOWER MOTOR ONCE I REDUCED MY RATING FOR THEM ON GOOGLE REVIEWS. THE MANAGER STATED THAT THE BLOWER MOTOR THEY INSTALLED WAS AN UPDATED PART. THE REPAIRS WERE PERFORMED AT APPROXIMATELY 35,900 MILES.
Corrective Action:
AT AROUND 28,000 MILES, WHEN THE TEMPERATURE OUTSIDE WAS NEAR FREEZING AND THE CAR HAD BEEN SITTING OVERNIGHT, I NOTICED A ROTATIONAL SQUEAKING/CHIRPING NOISE WHEN THE INTERIOR FAN SPEED WAS ON THE LOWER SETTINGS. THE FREQUENCY WOULD CHANGE WHEN THE FAN SPEED CHANGED. THE ISSUE GOT WORSE WHEN MAKING LEFT TURNS. ONCE THE CAR WARMED UP, THE NOISE WOULD GO AWAY. TOOK THE CAR TO THE DEALERSHIP MULTIPLE TIMES WITH AUDIO AND VIDEO OF THE PROBLEM AND THEY COULD NOT DUPLICATE THE ISSUE AND TOLD ME THEY COULD NOT REPLACE THE PART UNTIL THEY WERE ABLE TO DUPLICATE IT THEMSELVES. I WAS CONTACTED BY MANAGEMENT AND THE DEALERSHIP FINALLY REPLACED THE BLOWER MOTOR ONCE I REDUCED MY RATING FOR THEM ON GOOGLE REVIEWS. THE MANAGER STATED THAT THE BLOWER MOTOR THEY INSTALLED WAS AN UPDATED PART. THE REPAIRS WERE PERFORMED AT APPROXIMATELY 35,900 MILES.
Additional Notes:
AT AROUND 28,000 MILES, WHEN THE TEMPERATURE OUTSIDE WAS NEAR FREEZING AND THE CAR HAD BEEN SITTING OVERNIGHT, I NOTICED A ROTATIONAL SQUEAKING/CHIRPING NOISE WHEN THE INTERIOR FAN SPEED WAS ON THE LOWER SETTINGS. THE FREQUENCY WOULD CHANGE WHEN THE FAN SPEED CHANGED. THE ISSUE GOT WORSE WHEN MAKING LEFT TURNS. ONCE THE CAR WARMED UP, THE NOISE WOULD GO AWAY. TOOK THE CAR TO THE DEALERSHIP MULTIPLE TIMES WITH AUDIO AND VIDEO OF THE PROBLEM AND THEY COULD NOT DUPLICATE THE ISSUE AND TOLD ME THEY COULD NOT REPLACE THE PART UNTIL THEY WERE ABLE TO DUPLICATE IT THEMSELVES. I WAS CONTACTED BY MANAGEMENT AND THE DEALERSHIP FINALLY REPLACED THE BLOWER MOTOR ONCE I REDUCED MY RATING FOR THEM ON GOOGLE REVIEWS. THE MANAGER STATED THAT THE BLOWER MOTOR THEY INSTALLED WAS AN UPDATED PART. THE REPAIRS WERE PERFORMED AT APPROXIMATELY 35,900 MILES.
Mfg Campaign: 11202564
Recall Date: Apr 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE "COMBI" VALVE ON MY GTI STAYS STUCK OPEN CAUSING MORE EXHAUST GASES TO FLOW THROUGH THE CATALYTIC CONVERTER. AS A RESULT NMY CATALYTIC CONVERTER HAD TO BE REPLACED. AFTER REPLACING TO COMBI VALVE. IT HAPPENED AGAIN
Corrective Action:
THE "COMBI" VALVE ON MY GTI STAYS STUCK OPEN CAUSING MORE EXHAUST GASES TO FLOW THROUGH THE CATALYTIC CONVERTER. AS A RESULT NMY CATALYTIC CONVERTER HAD TO BE REPLACED. AFTER REPLACING TO COMBI VALVE. IT HAPPENED AGAIN
Additional Notes:
THE "COMBI" VALVE ON MY GTI STAYS STUCK OPEN CAUSING MORE EXHAUST GASES TO FLOW THROUGH THE CATALYTIC CONVERTER. AS A RESULT NMY CATALYTIC CONVERTER HAD TO BE REPLACED. AFTER REPLACING TO COMBI VALVE. IT HAPPENED AGAIN
Mfg Campaign: 11101789
Recall Date: Jun 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING MY 2017 GTI ON A CITY STREET IN RENTON, WA, AT 35MPH HEADING EAST ON S 180TH STREET. THERE WERE NO OTHER VEHICLES ON THE ROAD NEAR ME. AS I AM DRIVING, I HEAR A LOUD BANG AND LOOK UP TO SEE MY SUNROOF COMPLETELY SHATTERED. AS THE SUNROOF SHATTERED, SMALL PIECES OF GLASS CONTINUED TO FALL INSIDE THE VEHICLE, WHICH LANDED ON MY HEAD, SHOULDERS AND ANY EXPOSED AREAS OF MY BODY. HAD I NOT HAD A BILL ON MY HAT, THE PIECES OF GLASS COULD HAVE ENTERED MY EYE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE SUNROOF AND THE SHATTERED PIECES WERE ALL INTACT IN THEIR ORIGINAL LOCATION AND THERE WAS NO SIGNS OF OUTSIDE INFLUENCE.
Corrective Action:
I WAS DRIVING MY 2017 GTI ON A CITY STREET IN RENTON, WA, AT 35MPH HEADING EAST ON S 180TH STREET. THERE WERE NO OTHER VEHICLES ON THE ROAD NEAR ME. AS I AM DRIVING, I HEAR A LOUD BANG AND LOOK UP TO SEE MY SUNROOF COMPLETELY SHATTERED. AS THE SUNROOF SHATTERED, SMALL PIECES OF GLASS CONTINUED TO FALL INSIDE THE VEHICLE, WHICH LANDED ON MY HEAD, SHOULDERS AND ANY EXPOSED AREAS OF MY BODY. HAD I NOT HAD A BILL ON MY HAT, THE PIECES OF GLASS COULD HAVE ENTERED MY EYE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE SUNROOF AND THE SHATTERED PIECES WERE ALL INTACT IN THEIR ORIGINAL LOCATION AND THERE WAS NO SIGNS OF OUTSIDE INFLUENCE.
Additional Notes:
I WAS DRIVING MY 2017 GTI ON A CITY STREET IN RENTON, WA, AT 35MPH HEADING EAST ON S 180TH STREET. THERE WERE NO OTHER VEHICLES ON THE ROAD NEAR ME. AS I AM DRIVING, I HEAR A LOUD BANG AND LOOK UP TO SEE MY SUNROOF COMPLETELY SHATTERED. AS THE SUNROOF SHATTERED, SMALL PIECES OF GLASS CONTINUED TO FALL INSIDE THE VEHICLE, WHICH LANDED ON MY HEAD, SHOULDERS AND ANY EXPOSED AREAS OF MY BODY. HAD I NOT HAD A BILL ON MY HAT, THE PIECES OF GLASS COULD HAVE ENTERED MY EYE. I PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE SUNROOF AND THE SHATTERED PIECES WERE ALL INTACT IN THEIR ORIGINAL LOCATION AND THERE WAS NO SIGNS OF OUTSIDE INFLUENCE.
Mfg Campaign: 11075140
Recall Date: Feb 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE IS A PIECE OF RUBBER PROTRUDING FROM THE BOTTOM OF THE BRAKE PEDAL. IT BECAME ENTANGLED ON THE LACE OF MY RIGHT SHOE, AND I WAS UNABLE TO USE MY RIGHT FOOT TO BRAKE (THE FOOT WAS TRAPPED UNDER THE BRAKE PEDAL). I WAS EVENTUALLY ABLE TO BRAKE USING MY LEFT FOOT. THE VEHICLE WAS IN MOTION AT THE TIME, ON I-95. TRAFFIC WAS RAPIDLY SLOWING DOWN AT THE TIME. I ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME.
Corrective Action:
THERE IS A PIECE OF RUBBER PROTRUDING FROM THE BOTTOM OF THE BRAKE PEDAL. IT BECAME ENTANGLED ON THE LACE OF MY RIGHT SHOE, AND I WAS UNABLE TO USE MY RIGHT FOOT TO BRAKE (THE FOOT WAS TRAPPED UNDER THE BRAKE PEDAL). I WAS EVENTUALLY ABLE TO BRAKE USING MY LEFT FOOT. THE VEHICLE WAS IN MOTION AT THE TIME, ON I-95. TRAFFIC WAS RAPIDLY SLOWING DOWN AT THE TIME. I ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME.
Additional Notes:
THERE IS A PIECE OF RUBBER PROTRUDING FROM THE BOTTOM OF THE BRAKE PEDAL. IT BECAME ENTANGLED ON THE LACE OF MY RIGHT SHOE, AND I WAS UNABLE TO USE MY RIGHT FOOT TO BRAKE (THE FOOT WAS TRAPPED UNDER THE BRAKE PEDAL). I WAS EVENTUALLY ABLE TO BRAKE USING MY LEFT FOOT. THE VEHICLE WAS IN MOTION AT THE TIME, ON I-95. TRAFFIC WAS RAPIDLY SLOWING DOWN AT THE TIME. I ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME.
Mfg Campaign: 11030608
Recall Date: Sep 30, 2017
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVERS SIDE B-PILLAR IS NOT WELDED TOGETHER CORRECTLY AND CAUSES POPPING AND TAPPING SOUNDS AS VEHICLE FLEXES WITH MOVEMENT. VOLKSWAGEN REPLACED MY PREVIOUS 2016 GTI WITH SAME ISSUE. NO KNOWN CRASH TESTING HAS BEEN DONE ON VEHICLES WITH MANUFACTURING DEFECT THAT APPEARS TO BE EXTREMELY WIDESPREAD. DO NOT FEEL SAFE IN VEHICLE AND VALUE OF VEHICLE IS LIKELY EFFECTED.
Corrective Action:
THE DRIVERS SIDE B-PILLAR IS NOT WELDED TOGETHER CORRECTLY AND CAUSES POPPING AND TAPPING SOUNDS AS VEHICLE FLEXES WITH MOVEMENT. VOLKSWAGEN REPLACED MY PREVIOUS 2016 GTI WITH SAME ISSUE. NO KNOWN CRASH TESTING HAS BEEN DONE ON VEHICLES WITH MANUFACTURING DEFECT THAT APPEARS TO BE EXTREMELY WIDESPREAD. DO NOT FEEL SAFE IN VEHICLE AND VALUE OF VEHICLE IS LIKELY EFFECTED.
Additional Notes:
THE DRIVERS SIDE B-PILLAR IS NOT WELDED TOGETHER CORRECTLY AND CAUSES POPPING AND TAPPING SOUNDS AS VEHICLE FLEXES WITH MOVEMENT. VOLKSWAGEN REPLACED MY PREVIOUS 2016 GTI WITH SAME ISSUE. NO KNOWN CRASH TESTING HAS BEEN DONE ON VEHICLES WITH MANUFACTURING DEFECT THAT APPEARS TO BE EXTREMELY WIDESPREAD. DO NOT FEEL SAFE IN VEHICLE AND VALUE OF VEHICLE IS LIKELY EFFECTED.
Mfg Campaign: 11000692
Recall Date: Jun 22, 2017
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REAR WINDOW SHATTERED WHILE STATIONARY UNDER A CAR PORT IN BELOW FREEZING TEMPERATURE. BOUGHT THE CAR BAND NEW SATURDAY. OVERNIGHT TEMPERATURES WERE BELOW 0. SUNDAY (THE DAY AFTER BUYING THE CAR) THE REAR WINDOW WAS SHATTERED. CAR HAD A LITTLE OVER 200 MILES ON IT WHEN I PICKED IT UP FROM DEALER.
Corrective Action:
REAR WINDOW SHATTERED WHILE STATIONARY UNDER A CAR PORT IN BELOW FREEZING TEMPERATURE. BOUGHT THE CAR BAND NEW SATURDAY. OVERNIGHT TEMPERATURES WERE BELOW 0. SUNDAY (THE DAY AFTER BUYING THE CAR) THE REAR WINDOW WAS SHATTERED. CAR HAD A LITTLE OVER 200 MILES ON IT WHEN I PICKED IT UP FROM DEALER.
Additional Notes:
REAR WINDOW SHATTERED WHILE STATIONARY UNDER A CAR PORT IN BELOW FREEZING TEMPERATURE. BOUGHT THE CAR BAND NEW SATURDAY. OVERNIGHT TEMPERATURES WERE BELOW 0. SUNDAY (THE DAY AFTER BUYING THE CAR) THE REAR WINDOW WAS SHATTERED. CAR HAD A LITTLE OVER 200 MILES ON IT WHEN I PICKED IT UP FROM DEALER.
Mfg Campaign: 10936539
Recall Date: Dec 20, 2016
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