Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2018 Jetta vehicles. The fuel rail bolts may become loose over time, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24Gi
Recall Date: Oct 21, 2020
Tenneco Automotive
Safety Issue:
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have Vehicle Identification Number (VIN) markings on the body that do not match the VIN plate near the windshield. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 06A8
Recall Date: May 31, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Beetle and Jetta GLI vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B9
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B8
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles equipped with a 1.4L engine. These vehicles have an engine that may seize due to an improper casting of the block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10F4
Recall Date: Feb 3, 2017
Consumer Complaints
235 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.
Corrective Action:
My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.
Additional Notes:
My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.
Mfg Campaign: 11633490
Recall Date: Jan 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact contacted the part manufacturer, Tenneco Automotive, and left a voicemail. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact contacted the part manufacturer, Tenneco Automotive, and left a voicemail. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact contacted the part manufacturer, Tenneco Automotive, and left a voicemail. The failure mileage was approximately 84,000.
Mfg Campaign: 11631001
Recall Date: Dec 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on January 1st and they are trying to stallmate me until it is out of warranty
Corrective Action:
The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on January 1st and they are trying to stallmate me until it is out of warranty
Additional Notes:
The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on January 1st and they are trying to stallmate me until it is out of warranty
Mfg Campaign: 11622890
Recall Date: Oct 31, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 Volkswagen Jetta. The contact stated that while her daughter was driving at approximately 40 MPH, the vehicle struck a deer. The contact's daughter lost control of the vehicle, crashing head-on into a tree. No warning light was illuminated. The air bags did not deploy. The contact's daughter was shaken up, but she had no visible injuries and did not receive medical treatment immediately following the crash. A police report was filed. The vehicle was towed to the tow yard and was deemed totaled by the insurance company. The contact stated that a few weeks after the crash, her daughter had approximately 80-90 seizures and was receiving medical treatment at the hospital. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle operated properly by not deploying the air bags because the rate of deceleration criteria were not met during frontal impact. The failure mileage was approximately 140,000.
Corrective Action:
The contact owned a 2017 Volkswagen Jetta. The contact stated that while her daughter was driving at approximately 40 MPH, the vehicle struck a deer. The contact's daughter lost control of the vehicle, crashing head-on into a tree. No warning light was illuminated. The air bags did not deploy. The contact's daughter was shaken up, but she had no visible injuries and did not receive medical treatment immediately following the crash. A police report was filed. The vehicle was towed to the tow yard and was deemed totaled by the insurance company. The contact stated that a few weeks after the crash, her daughter had approximately 80-90 seizures and was receiving medical treatment at the hospital. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle operated properly by not deploying the air bags because the rate of deceleration criteria were not met during frontal impact. The failure mileage was approximately 140,000.
Additional Notes:
The contact owned a 2017 Volkswagen Jetta. The contact stated that while her daughter was driving at approximately 40 MPH, the vehicle struck a deer. The contact's daughter lost control of the vehicle, crashing head-on into a tree. No warning light was illuminated. The air bags did not deploy. The contact's daughter was shaken up, but she had no visible injuries and did not receive medical treatment immediately following the crash. A police report was filed. The vehicle was towed to the tow yard and was deemed totaled by the insurance company. The contact stated that a few weeks after the crash, her daughter had approximately 80-90 seizures and was receiving medical treatment at the hospital. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle operated properly by not deploying the air bags because the rate of deceleration criteria were not met during frontal impact. The failure mileage was approximately 140,000.
Mfg Campaign: 11622928
Recall Date: Oct 31, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainment screen did not respond when depressed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the infotainment screen was inoperable. The vehicle was not repaired. The mechanic advised the contact to take the vehicle to a dealer for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainment screen did not respond when depressed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the infotainment screen was inoperable. The vehicle was not repaired. The mechanic advised the contact to take the vehicle to a dealer for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainment screen did not respond when depressed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the infotainment screen was inoperable. The vehicle was not repaired. The mechanic advised the contact to take the vehicle to a dealer for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11617567
Recall Date: Oct 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Mfg Campaign: 11616215
Recall Date: Sep 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Mfg Campaign: 11616215
Recall Date: Sep 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Corrective Action:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Additional Notes:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Mfg Campaign: 11616005
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Corrective Action:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Additional Notes:
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Mfg Campaign: 11616005
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EPC light came on and I could smell a strong odor of gas. The car immediately began to de-accelerate and I could no longer use the gas pedal. I was on a highway road with lots of curves and limited shoulder, this could have been deadly. The vehicle also could have started a fire. The same exact issue occurred with this vehicle in September of 2022 where a safety recall was issued for fuel rail bolts. It has been less than two years and the issue has occurred again.
Corrective Action:
EPC light came on and I could smell a strong odor of gas. The car immediately began to de-accelerate and I could no longer use the gas pedal. I was on a highway road with lots of curves and limited shoulder, this could have been deadly. The vehicle also could have started a fire. The same exact issue occurred with this vehicle in September of 2022 where a safety recall was issued for fuel rail bolts. It has been less than two years and the issue has occurred again.
Additional Notes:
EPC light came on and I could smell a strong odor of gas. The car immediately began to de-accelerate and I could no longer use the gas pedal. I was on a highway road with lots of curves and limited shoulder, this could have been deadly. The vehicle also could have started a fire. The same exact issue occurred with this vehicle in September of 2022 where a safety recall was issued for fuel rail bolts. It has been less than two years and the issue has occurred again.
Mfg Campaign: 11612624
Recall Date: Sep 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta’s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose and the car now is at my personal mechanic shop due to Brandon Tomes saying the had seen the car for the recall. I do not trust Brandon Tomes with my vehicle at this point in time to do fix the issue, if they even actually did anything when the car was in for the recall when the recall was initiated. If they did, and the bolts still came loose, then the original recall may need to be investigated and to see if there are multiple more units affected by the recall that have been seen for the recall and put as recall completed, only to have the issue arise at a later time.
Corrective Action:
The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta’s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose and the car now is at my personal mechanic shop due to Brandon Tomes saying the had seen the car for the recall. I do not trust Brandon Tomes with my vehicle at this point in time to do fix the issue, if they even actually did anything when the car was in for the recall when the recall was initiated. If they did, and the bolts still came loose, then the original recall may need to be investigated and to see if there are multiple more units affected by the recall that have been seen for the recall and put as recall completed, only to have the issue arise at a later time.
Additional Notes:
The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta’s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose and the car now is at my personal mechanic shop due to Brandon Tomes saying the had seen the car for the recall. I do not trust Brandon Tomes with my vehicle at this point in time to do fix the issue, if they even actually did anything when the car was in for the recall when the recall was initiated. If they did, and the bolts still came loose, then the original recall may need to be investigated and to see if there are multiple more units affected by the recall that have been seen for the recall and put as recall completed, only to have the issue arise at a later time.
Mfg Campaign: 11603938
Recall Date: Jul 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.
Mfg Campaign: 11593409
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Safety recall on fuel rail bolts was originally performed by dealership on 30Aug21. However, while driving to work 14May24 the car dumped a full tank of gas and had to be towed to dealership for repair. The technician found the fuel rail bolts missing.
Corrective Action:
Safety recall on fuel rail bolts was originally performed by dealership on 30Aug21. However, while driving to work 14May24 the car dumped a full tank of gas and had to be towed to dealership for repair. The technician found the fuel rail bolts missing.
Additional Notes:
Safety recall on fuel rail bolts was originally performed by dealership on 30Aug21. However, while driving to work 14May24 the car dumped a full tank of gas and had to be towed to dealership for repair. The technician found the fuel rail bolts missing.
Mfg Campaign: 11590717
Recall Date: May 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Corrective Action:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Additional Notes:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Mfg Campaign: 11587771
Recall Date: May 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Corrective Action:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Additional Notes:
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Mfg Campaign: 11587771
Recall Date: May 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Potential Consequences:
The contact owns a 2017 Volkswagen Jetta. The contact stated that the seat belt failed to securely buckle. The seat belt warning light was illuminated. There was an abnormal beeping sound detected. The vehicle was taken to the local dealer, who informed the contact that the seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2017 Volkswagen Jetta. The contact stated that the seat belt failed to securely buckle. The seat belt warning light was illuminated. There was an abnormal beeping sound detected. The vehicle was taken to the local dealer, who informed the contact that the seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2017 Volkswagen Jetta. The contact stated that the seat belt failed to securely buckle. The seat belt warning light was illuminated. There was an abnormal beeping sound detected. The vehicle was taken to the local dealer, who informed the contact that the seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 41,000.
Mfg Campaign: 11585227
Recall Date: Apr 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Corrective Action:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Additional Notes:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Mfg Campaign: 11582508
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Corrective Action:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Additional Notes:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Mfg Campaign: 11582508
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Corrective Action:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Additional Notes:
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Mfg Campaign: 11582508
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11581213
Recall Date: Apr 4, 2024
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Valencia, CA • 36 yrs
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