Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FACTORY DEFECT
Corrective Action:
FACTORY DEFECT
Additional Notes:
FACTORY DEFECT
Mfg Campaign: 11318093
Recall Date: Mar 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
FACTORY DEFECT
Corrective Action:
FACTORY DEFECT
Additional Notes:
FACTORY DEFECT
Mfg Campaign: 11318093
Recall Date: Mar 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
METAL PLATES IN THE ROAD TRIGGER THE THE CAR'S FRONT-ASSIST SENSOR TO ACTIVATE THE AUTONOMOUS EMERGENCY BRAKING SYSTEM IN THE VEHICLE, DESPITE THE ABSENCE OF ANY OBSTRUCTION. THE RESULT IS A JARRING DECELERATION FROM ~20MPH TO A COMPLETE STOP IN A MATTER OF FEET: EFFECTIVELY MINOR ACCIDENT. THERE IS NO ADVANCED WARNING, ONLY A SIMULTANEOUS BUZZER AND DASHBOARD SIGNAL. IT POSES A SIGNIFICANT RISK TO ALL VEHICLE OCCUPANTS, ESPECIALLY PASSENGERS WHO ARE UNAWARE OF THE HAZARD OR OTHERWISE UNABLE TO PREPARE THEMSELVES (E.G. INFANTS). THIS PROBLEM IS PERSISTENT, DISRUPTIVE, AND DANGEROUS FOR THE VEHICLE'S OCCUPANTS AS WELL AS ANY TRAILING VEHICLES THAT MAY CONSEQUENTLY CRASH INTO THE UNEXPECTEDLY HALTED VEHICLE. VOLKSWAGEN CLAIMS THAT THIS IS "EXPECTED BEHAVIOR" OF THE SENSOR, AS THE VEHICLE MANUAL WARNS OF "UNWANTED" BEHAVIOR WHEN "THERE ARE ...METAL PLATES IN THE ROAD." NEVERTHELESS, WHILE IT MAY BE "EXPECTED," IT IS STILL PATENTLY UNSAFE. VOLKSWAGEN'S SUGGESTED RESOLUTION IS TO PERMANENTLY DISENGAGE THE FRONT-ASSIST SAFETY FEATURE OF THE VEHICLE. THIS IS UNACCEPTABLE BECAUSE IT EXPOSES THE VEHICLE'S OCCUPANTS TO OTHER SAFETY HAZARDS THAT MIGHT OTHERWISE BE AVOIDED WITH AN ENGAGED FRONT-ASSIST SYSTEM. FURTHERMORE, THE SYSTEM MUST BE DISENGAGED ANEW ON EACH VEHICLE RESTART, WHICH LEAVES ROOM FOR POTENTIAL OPERATOR OVERSIGHT. I EXPERIENCED THIS UNSAFE BEHAVIOR NEARLY DAILY FOR ALMOST 18 MONTHS DUE TO CONSTRUCTION IN MY NEIGHBORHOOD, AND I HAVE DOCUMENTED IT 3 TIMES WITH TIMESTAMPED VIDEOS. AS THIS SITE DOES NOT PERMIT VIDEO FILES TO BE UPLOADED, I CAN PROVIDE THOSE UPON REQUEST. A BBB AUTO LINE CASE WAS OPENED AGAIN VOLKSWAGEN. VEHICLE REPURCHASE WAS DENIED BASED ON VOLKSWAGEN'S WARNING OF "UNWANTED" BEHAVIOR IN THE VEHICLE MANUAL. NEVERTHELESS, THE DECISION AFFIRMED THAT "THE FRONT ASSIST ISSUE SUBSTANTIALLY IMPAIRS THE USE, VALUE AND SAFETY OF THE VEHICLE."
Corrective Action:
METAL PLATES IN THE ROAD TRIGGER THE THE CAR'S FRONT-ASSIST SENSOR TO ACTIVATE THE AUTONOMOUS EMERGENCY BRAKING SYSTEM IN THE VEHICLE, DESPITE THE ABSENCE OF ANY OBSTRUCTION. THE RESULT IS A JARRING DECELERATION FROM ~20MPH TO A COMPLETE STOP IN A MATTER OF FEET: EFFECTIVELY MINOR ACCIDENT. THERE IS NO ADVANCED WARNING, ONLY A SIMULTANEOUS BUZZER AND DASHBOARD SIGNAL. IT POSES A SIGNIFICANT RISK TO ALL VEHICLE OCCUPANTS, ESPECIALLY PASSENGERS WHO ARE UNAWARE OF THE HAZARD OR OTHERWISE UNABLE TO PREPARE THEMSELVES (E.G. INFANTS). THIS PROBLEM IS PERSISTENT, DISRUPTIVE, AND DANGEROUS FOR THE VEHICLE'S OCCUPANTS AS WELL AS ANY TRAILING VEHICLES THAT MAY CONSEQUENTLY CRASH INTO THE UNEXPECTEDLY HALTED VEHICLE. VOLKSWAGEN CLAIMS THAT THIS IS "EXPECTED BEHAVIOR" OF THE SENSOR, AS THE VEHICLE MANUAL WARNS OF "UNWANTED" BEHAVIOR WHEN "THERE ARE ...METAL PLATES IN THE ROAD." NEVERTHELESS, WHILE IT MAY BE "EXPECTED," IT IS STILL PATENTLY UNSAFE. VOLKSWAGEN'S SUGGESTED RESOLUTION IS TO PERMANENTLY DISENGAGE THE FRONT-ASSIST SAFETY FEATURE OF THE VEHICLE. THIS IS UNACCEPTABLE BECAUSE IT EXPOSES THE VEHICLE'S OCCUPANTS TO OTHER SAFETY HAZARDS THAT MIGHT OTHERWISE BE AVOIDED WITH AN ENGAGED FRONT-ASSIST SYSTEM. FURTHERMORE, THE SYSTEM MUST BE DISENGAGED ANEW ON EACH VEHICLE RESTART, WHICH LEAVES ROOM FOR POTENTIAL OPERATOR OVERSIGHT. I EXPERIENCED THIS UNSAFE BEHAVIOR NEARLY DAILY FOR ALMOST 18 MONTHS DUE TO CONSTRUCTION IN MY NEIGHBORHOOD, AND I HAVE DOCUMENTED IT 3 TIMES WITH TIMESTAMPED VIDEOS. AS THIS SITE DOES NOT PERMIT VIDEO FILES TO BE UPLOADED, I CAN PROVIDE THOSE UPON REQUEST. A BBB AUTO LINE CASE WAS OPENED AGAIN VOLKSWAGEN. VEHICLE REPURCHASE WAS DENIED BASED ON VOLKSWAGEN'S WARNING OF "UNWANTED" BEHAVIOR IN THE VEHICLE MANUAL. NEVERTHELESS, THE DECISION AFFIRMED THAT "THE FRONT ASSIST ISSUE SUBSTANTIALLY IMPAIRS THE USE, VALUE AND SAFETY OF THE VEHICLE."
Additional Notes:
METAL PLATES IN THE ROAD TRIGGER THE THE CAR'S FRONT-ASSIST SENSOR TO ACTIVATE THE AUTONOMOUS EMERGENCY BRAKING SYSTEM IN THE VEHICLE, DESPITE THE ABSENCE OF ANY OBSTRUCTION. THE RESULT IS A JARRING DECELERATION FROM ~20MPH TO A COMPLETE STOP IN A MATTER OF FEET: EFFECTIVELY MINOR ACCIDENT. THERE IS NO ADVANCED WARNING, ONLY A SIMULTANEOUS BUZZER AND DASHBOARD SIGNAL. IT POSES A SIGNIFICANT RISK TO ALL VEHICLE OCCUPANTS, ESPECIALLY PASSENGERS WHO ARE UNAWARE OF THE HAZARD OR OTHERWISE UNABLE TO PREPARE THEMSELVES (E.G. INFANTS). THIS PROBLEM IS PERSISTENT, DISRUPTIVE, AND DANGEROUS FOR THE VEHICLE'S OCCUPANTS AS WELL AS ANY TRAILING VEHICLES THAT MAY CONSEQUENTLY CRASH INTO THE UNEXPECTEDLY HALTED VEHICLE. VOLKSWAGEN CLAIMS THAT THIS IS "EXPECTED BEHAVIOR" OF THE SENSOR, AS THE VEHICLE MANUAL WARNS OF "UNWANTED" BEHAVIOR WHEN "THERE ARE ...METAL PLATES IN THE ROAD." NEVERTHELESS, WHILE IT MAY BE "EXPECTED," IT IS STILL PATENTLY UNSAFE. VOLKSWAGEN'S SUGGESTED RESOLUTION IS TO PERMANENTLY DISENGAGE THE FRONT-ASSIST SAFETY FEATURE OF THE VEHICLE. THIS IS UNACCEPTABLE BECAUSE IT EXPOSES THE VEHICLE'S OCCUPANTS TO OTHER SAFETY HAZARDS THAT MIGHT OTHERWISE BE AVOIDED WITH AN ENGAGED FRONT-ASSIST SYSTEM. FURTHERMORE, THE SYSTEM MUST BE DISENGAGED ANEW ON EACH VEHICLE RESTART, WHICH LEAVES ROOM FOR POTENTIAL OPERATOR OVERSIGHT. I EXPERIENCED THIS UNSAFE BEHAVIOR NEARLY DAILY FOR ALMOST 18 MONTHS DUE TO CONSTRUCTION IN MY NEIGHBORHOOD, AND I HAVE DOCUMENTED IT 3 TIMES WITH TIMESTAMPED VIDEOS. AS THIS SITE DOES NOT PERMIT VIDEO FILES TO BE UPLOADED, I CAN PROVIDE THOSE UPON REQUEST. A BBB AUTO LINE CASE WAS OPENED AGAIN VOLKSWAGEN. VEHICLE REPURCHASE WAS DENIED BASED ON VOLKSWAGEN'S WARNING OF "UNWANTED" BEHAVIOR IN THE VEHICLE MANUAL. NEVERTHELESS, THE DECISION AFFIRMED THAT "THE FRONT ASSIST ISSUE SUBSTANTIALLY IMPAIRS THE USE, VALUE AND SAFETY OF THE VEHICLE."
Mfg Campaign: 11317986
Recall Date: Mar 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE VEHICLE WAS IN MOTION, MIDDLE LANE ON MAIN ROAD, 30 MPH. SUDDENLY THE PASSENGER BACK WINDOW SHATTERED FOR NO APPARENT REASON AND THE GLASS FELL AND BLEW INSIDE THE CAR.
Corrective Action:
THE VEHICLE WAS IN MOTION, MIDDLE LANE ON MAIN ROAD, 30 MPH. SUDDENLY THE PASSENGER BACK WINDOW SHATTERED FOR NO APPARENT REASON AND THE GLASS FELL AND BLEW INSIDE THE CAR.
Additional Notes:
THE VEHICLE WAS IN MOTION, MIDDLE LANE ON MAIN ROAD, 30 MPH. SUDDENLY THE PASSENGER BACK WINDOW SHATTERED FOR NO APPARENT REASON AND THE GLASS FELL AND BLEW INSIDE THE CAR.
Mfg Campaign: 11317625
Recall Date: Mar 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WE BOUGHT THIS CAR A MONTH AGO WE HAVE TRANSMISSION NOISE COMING FROM THE TORQUE CONVERTER. TWICE I BROUGHT IT BACK TO THE DEALER AND THEY SAID THERE IS NO PROBLEM. WE ARE VERY DISAPPOINTED WITH VW. I BELEIVE THIS IS A KNOWN PROBLEM WITH THE AISUN 8 SPEED TRANSMISSION. THIS IS ALWAYS HAPPENING WITH 800 TO 1800 RPM. A DISCONCERTING GRINDING SCRAPING TORQUE CONVERTER WHILE DRIVING IN ECO ,DRIVE, OR SPORT ALL MODES MAKE NOISE. I WPOLD EITHER LIKE THE CAR FIXED OR REPLACED WITH NON DEFECTIVE PROBLEM.
Corrective Action:
WE BOUGHT THIS CAR A MONTH AGO WE HAVE TRANSMISSION NOISE COMING FROM THE TORQUE CONVERTER. TWICE I BROUGHT IT BACK TO THE DEALER AND THEY SAID THERE IS NO PROBLEM. WE ARE VERY DISAPPOINTED WITH VW. I BELEIVE THIS IS A KNOWN PROBLEM WITH THE AISUN 8 SPEED TRANSMISSION. THIS IS ALWAYS HAPPENING WITH 800 TO 1800 RPM. A DISCONCERTING GRINDING SCRAPING TORQUE CONVERTER WHILE DRIVING IN ECO ,DRIVE, OR SPORT ALL MODES MAKE NOISE. I WPOLD EITHER LIKE THE CAR FIXED OR REPLACED WITH NON DEFECTIVE PROBLEM.
Additional Notes:
WE BOUGHT THIS CAR A MONTH AGO WE HAVE TRANSMISSION NOISE COMING FROM THE TORQUE CONVERTER. TWICE I BROUGHT IT BACK TO THE DEALER AND THEY SAID THERE IS NO PROBLEM. WE ARE VERY DISAPPOINTED WITH VW. I BELEIVE THIS IS A KNOWN PROBLEM WITH THE AISUN 8 SPEED TRANSMISSION. THIS IS ALWAYS HAPPENING WITH 800 TO 1800 RPM. A DISCONCERTING GRINDING SCRAPING TORQUE CONVERTER WHILE DRIVING IN ECO ,DRIVE, OR SPORT ALL MODES MAKE NOISE. I WPOLD EITHER LIKE THE CAR FIXED OR REPLACED WITH NON DEFECTIVE PROBLEM.
Mfg Campaign: 11311778
Recall Date: Feb 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING CAR MAKES A GRINDING NOISE AND STRUGGLES WITH ACCELERATION AT AROUND 25-30 MPH.
Corrective Action:
WHEN DRIVING CAR MAKES A GRINDING NOISE AND STRUGGLES WITH ACCELERATION AT AROUND 25-30 MPH.
Additional Notes:
WHEN DRIVING CAR MAKES A GRINDING NOISE AND STRUGGLES WITH ACCELERATION AT AROUND 25-30 MPH.
Mfg Campaign: 11311539
Recall Date: Feb 25, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
REAR SEAT BELT BUCKLE DISAPPEARS INTO SEAT WHEN TRYING TO ATTACH. I HAD CAR AT DEALER SERVICE AND WAS TOLD THAT THEY LOOKED AT 3 OTHER JETTA'S OF THE SAME YEAR AND THE SAME HAPPENED ON ALL.
Corrective Action:
REAR SEAT BELT BUCKLE DISAPPEARS INTO SEAT WHEN TRYING TO ATTACH. I HAD CAR AT DEALER SERVICE AND WAS TOLD THAT THEY LOOKED AT 3 OTHER JETTA'S OF THE SAME YEAR AND THE SAME HAPPENED ON ALL.
Additional Notes:
REAR SEAT BELT BUCKLE DISAPPEARS INTO SEAT WHEN TRYING TO ATTACH. I HAD CAR AT DEALER SERVICE AND WAS TOLD THAT THEY LOOKED AT 3 OTHER JETTA'S OF THE SAME YEAR AND THE SAME HAPPENED ON ALL.
Mfg Campaign: 11309353
Recall Date: Feb 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT MY NEW 2019 JETTA 2 DAYS AGO. IT HAD ONLY 111 MILES ON IT. THE DAY AFTER I PURCHASED IT, I BEGAN TO NOTICE A GRINDING NOISE COMING FROM THE TRANSMISSION BETWEEN 15 TO 30 MPH. IT SOUNDS LIKE GEARS GRINDING ON A MANUAL TRANSMISSION WHEN THE CLUTCH ISN'T FULLY ENGAGED. I ALSO NOTICED THE RPM'S JUMPING UP ERRATICALLY WHEN I'M HEARING THE NOISE. I CONTACTED EAST COAST VOLKWSGON, THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE DEPARTMENT REPRESENTATIVE I SPOKE WITH WAS FAMILIAR WITH THE COMPLAINT. I AM TAKING IT IN TOMORROW MORNING TO HAVE IT CHECKED. I AM VERY CONCERNED ABOUT A NEW CAR ALREADY HAVING TRANSMISSION ISSUES. THE REPRESENTATIVE'S RESPONSE PROMPTED ME TO RESEARCH THIS ISSUE AND I SEE THAT THIS PROBLEM APPEARS TO BE COMMON FOR THIS MODEL.
Corrective Action:
I BOUGHT MY NEW 2019 JETTA 2 DAYS AGO. IT HAD ONLY 111 MILES ON IT. THE DAY AFTER I PURCHASED IT, I BEGAN TO NOTICE A GRINDING NOISE COMING FROM THE TRANSMISSION BETWEEN 15 TO 30 MPH. IT SOUNDS LIKE GEARS GRINDING ON A MANUAL TRANSMISSION WHEN THE CLUTCH ISN'T FULLY ENGAGED. I ALSO NOTICED THE RPM'S JUMPING UP ERRATICALLY WHEN I'M HEARING THE NOISE. I CONTACTED EAST COAST VOLKWSGON, THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE DEPARTMENT REPRESENTATIVE I SPOKE WITH WAS FAMILIAR WITH THE COMPLAINT. I AM TAKING IT IN TOMORROW MORNING TO HAVE IT CHECKED. I AM VERY CONCERNED ABOUT A NEW CAR ALREADY HAVING TRANSMISSION ISSUES. THE REPRESENTATIVE'S RESPONSE PROMPTED ME TO RESEARCH THIS ISSUE AND I SEE THAT THIS PROBLEM APPEARS TO BE COMMON FOR THIS MODEL.
Additional Notes:
I BOUGHT MY NEW 2019 JETTA 2 DAYS AGO. IT HAD ONLY 111 MILES ON IT. THE DAY AFTER I PURCHASED IT, I BEGAN TO NOTICE A GRINDING NOISE COMING FROM THE TRANSMISSION BETWEEN 15 TO 30 MPH. IT SOUNDS LIKE GEARS GRINDING ON A MANUAL TRANSMISSION WHEN THE CLUTCH ISN'T FULLY ENGAGED. I ALSO NOTICED THE RPM'S JUMPING UP ERRATICALLY WHEN I'M HEARING THE NOISE. I CONTACTED EAST COAST VOLKWSGON, THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE DEPARTMENT REPRESENTATIVE I SPOKE WITH WAS FAMILIAR WITH THE COMPLAINT. I AM TAKING IT IN TOMORROW MORNING TO HAVE IT CHECKED. I AM VERY CONCERNED ABOUT A NEW CAR ALREADY HAVING TRANSMISSION ISSUES. THE REPRESENTATIVE'S RESPONSE PROMPTED ME TO RESEARCH THIS ISSUE AND I SEE THAT THIS PROBLEM APPEARS TO BE COMMON FOR THIS MODEL.
Mfg Campaign: 11309073
Recall Date: Feb 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Corrective Action:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Additional Notes:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Mfg Campaign: 11308514
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Corrective Action:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Additional Notes:
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Mfg Campaign: 11308514
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PASSENGER SIDE INDOOR, DOOR HANDLE IS A STICKER AND NOT AN ACTUAL CHROME HANDLE. THE STICKER HAS PEELED OFF THE BOTTOM, CREATING SHARP EDGES. I HAVE CUT MY FINGERS WHEN OPENING THE DOOR TWICE NOW. THE HANDLES ALL SHOULD BE REPLACED.
Corrective Action:
THE PASSENGER SIDE INDOOR, DOOR HANDLE IS A STICKER AND NOT AN ACTUAL CHROME HANDLE. THE STICKER HAS PEELED OFF THE BOTTOM, CREATING SHARP EDGES. I HAVE CUT MY FINGERS WHEN OPENING THE DOOR TWICE NOW. THE HANDLES ALL SHOULD BE REPLACED.
Additional Notes:
THE PASSENGER SIDE INDOOR, DOOR HANDLE IS A STICKER AND NOT AN ACTUAL CHROME HANDLE. THE STICKER HAS PEELED OFF THE BOTTOM, CREATING SHARP EDGES. I HAVE CUT MY FINGERS WHEN OPENING THE DOOR TWICE NOW. THE HANDLES ALL SHOULD BE REPLACED.
Mfg Campaign: 11308621
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Corrective Action:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Additional Notes:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Mfg Campaign: 11308634
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Corrective Action:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Additional Notes:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Mfg Campaign: 11308634
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Corrective Action:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Additional Notes:
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Mfg Campaign: 11308634
Recall Date: Feb 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN THE VEHICLE IS ACCELERATING IN EITHER NORMAL OR ECO MODE, WHEN IT APPROACHED 28MPH AND SHIFTS GEARS THE ENGINE MAKES A SCRAPING/GRINDING SOUND. THIS HAPPENS CONSISTENTLY IN THE SAME DRIVING SESSION WHEN ACCELERATING WITH THIS GEAR CHANGE. THIS WILL HAPPEN ON HIGHWAYS UNDER RAPID ACCELERATION OR ON LOCAL STREETS UNDER LIGHT ACCELERATION. THIS IS A GREAT CAUSE FOR CONCERN AS THE SOUND COULD DISTRACT THE DRIVER AND REPRESENT DAMAGE OVERTIME TO THE ENGINE.
Corrective Action:
WHEN THE VEHICLE IS ACCELERATING IN EITHER NORMAL OR ECO MODE, WHEN IT APPROACHED 28MPH AND SHIFTS GEARS THE ENGINE MAKES A SCRAPING/GRINDING SOUND. THIS HAPPENS CONSISTENTLY IN THE SAME DRIVING SESSION WHEN ACCELERATING WITH THIS GEAR CHANGE. THIS WILL HAPPEN ON HIGHWAYS UNDER RAPID ACCELERATION OR ON LOCAL STREETS UNDER LIGHT ACCELERATION. THIS IS A GREAT CAUSE FOR CONCERN AS THE SOUND COULD DISTRACT THE DRIVER AND REPRESENT DAMAGE OVERTIME TO THE ENGINE.
Additional Notes:
WHEN THE VEHICLE IS ACCELERATING IN EITHER NORMAL OR ECO MODE, WHEN IT APPROACHED 28MPH AND SHIFTS GEARS THE ENGINE MAKES A SCRAPING/GRINDING SOUND. THIS HAPPENS CONSISTENTLY IN THE SAME DRIVING SESSION WHEN ACCELERATING WITH THIS GEAR CHANGE. THIS WILL HAPPEN ON HIGHWAYS UNDER RAPID ACCELERATION OR ON LOCAL STREETS UNDER LIGHT ACCELERATION. THIS IS A GREAT CAUSE FOR CONCERN AS THE SOUND COULD DISTRACT THE DRIVER AND REPRESENT DAMAGE OVERTIME TO THE ENGINE.
Mfg Campaign: 11308070
Recall Date: Feb 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PREVIOUSLY FILED A COMPLAINT, COMPLAINT NUMBER 11306864, WITH REFERENCE TO MY 2019 VOLKSWAGEN GTI AUTOBAHN, MANUAL TRANSMISSION, PURCHASED AS NEW ON JANUARY 17, 2020, WITH REFERENCE TO LOW-SPEED ENGINE STALLING. I HAVE SINCE DISCOVERED THAT MY VEHICLE WAS REPORTED TO THE NHTSA AS REPAIRED BY VW SERVICE ACTION CODE 24 FD, PUBLISHED ON DECEMBER 6, 2019. HOWEVER, LOW SPEED STALLING INTERMITTENTLY CONTINUES AS I HAVE EXPERIENCED THREE FURTHER INSTANCES OF IT OVER THE LAST TEN DAYS SINCE I REPORTED THIS TROUBLESOME BEHAVIOR. IN OTHER WORD VW SERVICE ACTION CODE 24D APPARENTLY HAS NOT RECTIFIED THE PROBLEM. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I PREVIOUSLY FILED A COMPLAINT, COMPLAINT NUMBER 11306864, WITH REFERENCE TO MY 2019 VOLKSWAGEN GTI AUTOBAHN, MANUAL TRANSMISSION, PURCHASED AS NEW ON JANUARY 17, 2020, WITH REFERENCE TO LOW-SPEED ENGINE STALLING. I HAVE SINCE DISCOVERED THAT MY VEHICLE WAS REPORTED TO THE NHTSA AS REPAIRED BY VW SERVICE ACTION CODE 24 FD, PUBLISHED ON DECEMBER 6, 2019. HOWEVER, LOW SPEED STALLING INTERMITTENTLY CONTINUES AS I HAVE EXPERIENCED THREE FURTHER INSTANCES OF IT OVER THE LAST TEN DAYS SINCE I REPORTED THIS TROUBLESOME BEHAVIOR. IN OTHER WORD VW SERVICE ACTION CODE 24D APPARENTLY HAS NOT RECTIFIED THE PROBLEM. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I PREVIOUSLY FILED A COMPLAINT, COMPLAINT NUMBER 11306864, WITH REFERENCE TO MY 2019 VOLKSWAGEN GTI AUTOBAHN, MANUAL TRANSMISSION, PURCHASED AS NEW ON JANUARY 17, 2020, WITH REFERENCE TO LOW-SPEED ENGINE STALLING. I HAVE SINCE DISCOVERED THAT MY VEHICLE WAS REPORTED TO THE NHTSA AS REPAIRED BY VW SERVICE ACTION CODE 24 FD, PUBLISHED ON DECEMBER 6, 2019. HOWEVER, LOW SPEED STALLING INTERMITTENTLY CONTINUES AS I HAVE EXPERIENCED THREE FURTHER INSTANCES OF IT OVER THE LAST TEN DAYS SINCE I REPORTED THIS TROUBLESOME BEHAVIOR. IN OTHER WORD VW SERVICE ACTION CODE 24D APPARENTLY HAS NOT RECTIFIED THE PROBLEM. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11308090
Recall Date: Feb 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR.
Corrective Action:
THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR.
Additional Notes:
THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR.
Mfg Campaign: 11306662
Recall Date: Feb 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAVE HAD A VOLKSWAGEN JETTA 2019 FOR 3 MONTHS AND I HAVE NOTICED A GRINDING SOUND COMING FROM THE ENGINE. IT STARTS THE NOISE AT 30-40MPH AT 1000-3000RPMS, IT'S LOUDER IN ECO MODE BUT CAN STILL BE HEARD IN DRIVE MODE VARY FAINTLY BUT STILL NOTICEABLE. I LOOKED IT UP AND FOUND OUT A LOT OF PEOPLE ALREADY KNOW ABOUT IT SO I DECIDED TO TAKE IT TO THE DEALERSHIP, TOLD THEM ABOUT THE NOISE, 9 HOURS LATER I RECEIVE A CALL FROM THE DEALERSHIP TO TELL ME IT WAS NORMAL. THAT THE NOISE WAS PART OF THE TURBO THEY CALLED IT 'TURBOCHARGED'. I'M NO SCIENTIST BUT I KNOW WHAT A TURBO SOUNDS LIKE AND THEY DON'T SOUND LIKE THAT. I JUST WANT THIS PROBLEM FIXED OR A NEW CAR BECAUSE I KNOW FOR A FACT THAT IT GOING TO CAUSE BIGGER PROBLEM THAT MIGHT NOT BE COVERED BY THE WARRANTY.
Corrective Action:
I HAVE HAD A VOLKSWAGEN JETTA 2019 FOR 3 MONTHS AND I HAVE NOTICED A GRINDING SOUND COMING FROM THE ENGINE. IT STARTS THE NOISE AT 30-40MPH AT 1000-3000RPMS, IT'S LOUDER IN ECO MODE BUT CAN STILL BE HEARD IN DRIVE MODE VARY FAINTLY BUT STILL NOTICEABLE. I LOOKED IT UP AND FOUND OUT A LOT OF PEOPLE ALREADY KNOW ABOUT IT SO I DECIDED TO TAKE IT TO THE DEALERSHIP, TOLD THEM ABOUT THE NOISE, 9 HOURS LATER I RECEIVE A CALL FROM THE DEALERSHIP TO TELL ME IT WAS NORMAL. THAT THE NOISE WAS PART OF THE TURBO THEY CALLED IT 'TURBOCHARGED'. I'M NO SCIENTIST BUT I KNOW WHAT A TURBO SOUNDS LIKE AND THEY DON'T SOUND LIKE THAT. I JUST WANT THIS PROBLEM FIXED OR A NEW CAR BECAUSE I KNOW FOR A FACT THAT IT GOING TO CAUSE BIGGER PROBLEM THAT MIGHT NOT BE COVERED BY THE WARRANTY.
Additional Notes:
I HAVE HAD A VOLKSWAGEN JETTA 2019 FOR 3 MONTHS AND I HAVE NOTICED A GRINDING SOUND COMING FROM THE ENGINE. IT STARTS THE NOISE AT 30-40MPH AT 1000-3000RPMS, IT'S LOUDER IN ECO MODE BUT CAN STILL BE HEARD IN DRIVE MODE VARY FAINTLY BUT STILL NOTICEABLE. I LOOKED IT UP AND FOUND OUT A LOT OF PEOPLE ALREADY KNOW ABOUT IT SO I DECIDED TO TAKE IT TO THE DEALERSHIP, TOLD THEM ABOUT THE NOISE, 9 HOURS LATER I RECEIVE A CALL FROM THE DEALERSHIP TO TELL ME IT WAS NORMAL. THAT THE NOISE WAS PART OF THE TURBO THEY CALLED IT 'TURBOCHARGED'. I'M NO SCIENTIST BUT I KNOW WHAT A TURBO SOUNDS LIKE AND THEY DON'T SOUND LIKE THAT. I JUST WANT THIS PROBLEM FIXED OR A NEW CAR BECAUSE I KNOW FOR A FACT THAT IT GOING TO CAUSE BIGGER PROBLEM THAT MIGHT NOT BE COVERED BY THE WARRANTY.
Mfg Campaign: 11306528
Recall Date: Feb 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Corrective Action:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Additional Notes:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Mfg Campaign: 11306408
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Corrective Action:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Additional Notes:
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Mfg Campaign: 11306408
Recall Date: Jan 31, 2020
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