Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Recall emmissions on the evap purge valve with hose assembly. I am having issues under this recall for the 2019 Volswagen Jetta only my VIN number is not included in the recall but I am experiencing the same code and issues. Volkswagen will not honor the recall because my VIN is not included on this overwhelming problem they have with this issue. Light has been going on and off for over a year.
Corrective Action:
Recall emmissions on the evap purge valve with hose assembly. I am having issues under this recall for the 2019 Volswagen Jetta only my VIN number is not included in the recall but I am experiencing the same code and issues. Volkswagen will not honor the recall because my VIN is not included on this overwhelming problem they have with this issue. Light has been going on and off for over a year.
Additional Notes:
Recall emmissions on the evap purge valve with hose assembly. I am having issues under this recall for the 2019 Volswagen Jetta only my VIN number is not included in the recall but I am experiencing the same code and issues. Volkswagen will not honor the recall because my VIN is not included on this overwhelming problem they have with this issue. Light has been going on and off for over a year.
Mfg Campaign: 11630358
Recall Date: Dec 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2019 VW Jetta has a MASSIVE safety issue that is caused by the Andriod Auto feature/software within the vehicle. When driving (for about 45 minutes - 60 minutes) the Android Auto feature will shut off when a cell phone is fully plugged into the vehicle (via USB cable). Therefore, the Android Auto issue is fully unavailable for drivers. This is an absolute beyond massive safety concern because a cell phone is not 'hands-free' for a driver. This issue has been addressed online and it seems that there is no solution. Buying a new USB charging cord, software update, etc. This issue is caused by the internal system in the 2019 VW Jetta. Hope this makes sense. But please read articles found online. This issue needs to be resolved ASAP. Especially due to the fact that a cell phone is no longer hands-free, and the use of navigation (Google Maps) is no longer available. I am clearly not the only one with this issue with the vehicle. This HAS TO be investigated as this issue could cause an accident in the future, no doubt. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The 2019 VW Jetta has a MASSIVE safety issue that is caused by the Andriod Auto feature/software within the vehicle. When driving (for about 45 minutes - 60 minutes) the Android Auto feature will shut off when a cell phone is fully plugged into the vehicle (via USB cable). Therefore, the Android Auto issue is fully unavailable for drivers. This is an absolute beyond massive safety concern because a cell phone is not 'hands-free' for a driver. This issue has been addressed online and it seems that there is no solution. Buying a new USB charging cord, software update, etc. This issue is caused by the internal system in the 2019 VW Jetta. Hope this makes sense. But please read articles found online. This issue needs to be resolved ASAP. Especially due to the fact that a cell phone is no longer hands-free, and the use of navigation (Google Maps) is no longer available. I am clearly not the only one with this issue with the vehicle. This HAS TO be investigated as this issue could cause an accident in the future, no doubt. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The 2019 VW Jetta has a MASSIVE safety issue that is caused by the Andriod Auto feature/software within the vehicle. When driving (for about 45 minutes - 60 minutes) the Android Auto feature will shut off when a cell phone is fully plugged into the vehicle (via USB cable). Therefore, the Android Auto issue is fully unavailable for drivers. This is an absolute beyond massive safety concern because a cell phone is not 'hands-free' for a driver. This issue has been addressed online and it seems that there is no solution. Buying a new USB charging cord, software update, etc. This issue is caused by the internal system in the 2019 VW Jetta. Hope this makes sense. But please read articles found online. This issue needs to be resolved ASAP. Especially due to the fact that a cell phone is no longer hands-free, and the use of navigation (Google Maps) is no longer available. I am clearly not the only one with this issue with the vehicle. This HAS TO be investigated as this issue could cause an accident in the future, no doubt. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11628713
Recall Date: Dec 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank
Corrective Action:
I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank
Additional Notes:
I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank
Mfg Campaign: 11627879
Recall Date: Nov 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a new 2019 VW Jetta GLI. Since the first day I bought the car four years ago, whenever I call someone or receive a call, and my iPhone is plugged in to the USB socket to connect to hands-free calling, the person on the other end hears a very big echo and voice lag. 100% of the time this happens. I end up having to hang up and call just using the speaker on my phone because no one can stand the giant echo reverb they hear on their end. I have brought the car into a few different VW dealerships to have this fixed and they never fix it. I paid $500 to a local mechanic to have the entire hardware unit replaced with a new VW --manufactured unit and the problem still exists. I googled to see if other owners of a 2019 VW Jetta are having this issue and it appears to be a very, very widespread and persistent problem across the entire brand. VW has known about this problem for five years! They do not fix it ever. They need to be forced into fixing it by a government agency like you please! This is a safety and legal issue, since I am not able to use the hands-free calling feature in my car. It is illegal in my state to use a cell phone while driving unless it is a hands-free call. If you google this problem, you will find thousands of owners with this problem. Please issue a recall as it is a safety issue and a legal liability. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a new 2019 VW Jetta GLI. Since the first day I bought the car four years ago, whenever I call someone or receive a call, and my iPhone is plugged in to the USB socket to connect to hands-free calling, the person on the other end hears a very big echo and voice lag. 100% of the time this happens. I end up having to hang up and call just using the speaker on my phone because no one can stand the giant echo reverb they hear on their end. I have brought the car into a few different VW dealerships to have this fixed and they never fix it. I paid $500 to a local mechanic to have the entire hardware unit replaced with a new VW --manufactured unit and the problem still exists. I googled to see if other owners of a 2019 VW Jetta are having this issue and it appears to be a very, very widespread and persistent problem across the entire brand. VW has known about this problem for five years! They do not fix it ever. They need to be forced into fixing it by a government agency like you please! This is a safety and legal issue, since I am not able to use the hands-free calling feature in my car. It is illegal in my state to use a cell phone while driving unless it is a hands-free call. If you google this problem, you will find thousands of owners with this problem. Please issue a recall as it is a safety issue and a legal liability. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a new 2019 VW Jetta GLI. Since the first day I bought the car four years ago, whenever I call someone or receive a call, and my iPhone is plugged in to the USB socket to connect to hands-free calling, the person on the other end hears a very big echo and voice lag. 100% of the time this happens. I end up having to hang up and call just using the speaker on my phone because no one can stand the giant echo reverb they hear on their end. I have brought the car into a few different VW dealerships to have this fixed and they never fix it. I paid $500 to a local mechanic to have the entire hardware unit replaced with a new VW --manufactured unit and the problem still exists. I googled to see if other owners of a 2019 VW Jetta are having this issue and it appears to be a very, very widespread and persistent problem across the entire brand. VW has known about this problem for five years! They do not fix it ever. They need to be forced into fixing it by a government agency like you please! This is a safety and legal issue, since I am not able to use the hands-free calling feature in my car. It is illegal in my state to use a cell phone while driving unless it is a hands-free call. If you google this problem, you will find thousands of owners with this problem. Please issue a recall as it is a safety issue and a legal liability. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11624811
Recall Date: Nov 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was able to turn it off after a few tries and get it to the mechanic (with it turning off a couple times on the way there). After diagnosis, they stated that it is the fuel injectors that need to be replaced because the gasoline and oil are mixing and thinning out the oil as well as potentially cause a fire. Due to that, i now need to replace the spark plugs and replace the oil as well as all 4 fuel injectors. I checked with volkswagon and they stated my car is not on a recall list but I did see there was a recall previously for the fuel injectors. Even if my car is not on the list, this is literally hazardous. The mechanic sent me a video of the oil mixed with gas firing up.
Corrective Action:
I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was able to turn it off after a few tries and get it to the mechanic (with it turning off a couple times on the way there). After diagnosis, they stated that it is the fuel injectors that need to be replaced because the gasoline and oil are mixing and thinning out the oil as well as potentially cause a fire. Due to that, i now need to replace the spark plugs and replace the oil as well as all 4 fuel injectors. I checked with volkswagon and they stated my car is not on a recall list but I did see there was a recall previously for the fuel injectors. Even if my car is not on the list, this is literally hazardous. The mechanic sent me a video of the oil mixed with gas firing up.
Additional Notes:
I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was able to turn it off after a few tries and get it to the mechanic (with it turning off a couple times on the way there). After diagnosis, they stated that it is the fuel injectors that need to be replaced because the gasoline and oil are mixing and thinning out the oil as well as potentially cause a fire. Due to that, i now need to replace the spark plugs and replace the oil as well as all 4 fuel injectors. I checked with volkswagon and they stated my car is not on a recall list but I did see there was a recall previously for the fuel injectors. Even if my car is not on the list, this is literally hazardous. The mechanic sent me a video of the oil mixed with gas firing up.
Mfg Campaign: 11623889
Recall Date: Nov 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623203
Recall Date: Nov 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623203
Recall Date: Nov 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay VW in Great Neck, NY performed a $4,000 repair.. I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [XXX] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two VW repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623203
Recall Date: Nov 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I'm noticing that the driver side wiper blade is not locked in the arm. It's not getting lost, but I have to reinstall the blade when I clear the snow off the vehicle. No inspection because I don't have a reliable shop that can get it looked at in a timely manner. They want it left over night, but I live over an hour away and I don't have other travel options.
Corrective Action:
I'm noticing that the driver side wiper blade is not locked in the arm. It's not getting lost, but I have to reinstall the blade when I clear the snow off the vehicle. No inspection because I don't have a reliable shop that can get it looked at in a timely manner. They want it left over night, but I live over an hour away and I don't have other travel options.
Additional Notes:
I'm noticing that the driver side wiper blade is not locked in the arm. It's not getting lost, but I have to reinstall the blade when I clear the snow off the vehicle. No inspection because I don't have a reliable shop that can get it looked at in a timely manner. They want it left over night, but I live over an hour away and I don't have other travel options.
Mfg Campaign: 11622726
Recall Date: Oct 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 35 MPH, the “Triangle with an Exclamation Mark” symbol was illuminated. The contact drove the vehicle back to the residence. The contact stated that while pulling into the driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure the vehicle was repaired under NHTSA Campaign Number: 23V604000 (Electrical System). The contact related the failure to the recall and the repair completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because the vehicle was unable to be shifted into neutral(N). The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 35 MPH, the “Triangle with an Exclamation Mark” symbol was illuminated. The contact drove the vehicle back to the residence. The contact stated that while pulling into the driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure the vehicle was repaired under NHTSA Campaign Number: 23V604000 (Electrical System). The contact related the failure to the recall and the repair completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because the vehicle was unable to be shifted into neutral(N). The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 35 MPH, the “Triangle with an Exclamation Mark” symbol was illuminated. The contact drove the vehicle back to the residence. The contact stated that while pulling into the driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure the vehicle was repaired under NHTSA Campaign Number: 23V604000 (Electrical System). The contact related the failure to the recall and the repair completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because the vehicle was unable to be shifted into neutral(N). The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.
Mfg Campaign: 11622480
Recall Date: Oct 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My son was driving 45 miles per hour when he hit the sidewalk with both tires on the passenger side. Due to this, the curtain airbags were activated on both the driver and passenger side as well as the passenger seat bag, which I think should not have happened and this caused my insurance to determine it as a total loss.
Corrective Action:
My son was driving 45 miles per hour when he hit the sidewalk with both tires on the passenger side. Due to this, the curtain airbags were activated on both the driver and passenger side as well as the passenger seat bag, which I think should not have happened and this caused my insurance to determine it as a total loss.
Additional Notes:
My son was driving 45 miles per hour when he hit the sidewalk with both tires on the passenger side. Due to this, the curtain airbags were activated on both the driver and passenger side as well as the passenger seat bag, which I think should not have happened and this caused my insurance to determine it as a total loss.
Mfg Campaign: 11618563
Recall Date: Oct 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The dashboard has light on with error message: Only exit vehicle in P position. Please service the vehicle. The light is on and off randomly during driving. Car is drivable even with the light on, but it will have the warning beep which is distractive for driver. There are multiple recalls from VW for other models/years with same error message. The gear shift sensor is malfunctioning in those recalls.
Corrective Action:
The dashboard has light on with error message: Only exit vehicle in P position. Please service the vehicle. The light is on and off randomly during driving. Car is drivable even with the light on, but it will have the warning beep which is distractive for driver. There are multiple recalls from VW for other models/years with same error message. The gear shift sensor is malfunctioning in those recalls.
Additional Notes:
The dashboard has light on with error message: Only exit vehicle in P position. Please service the vehicle. The light is on and off randomly during driving. Car is drivable even with the light on, but it will have the warning beep which is distractive for driver. There are multiple recalls from VW for other models/years with same error message. The gear shift sensor is malfunctioning in those recalls.
Mfg Campaign: 11615683
Recall Date: Sep 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My starter and gear shift have been malfunctioning, the starter barely turns over and the gearshift sends out a warning to only exit the vehicle in ‘P’ position…
Corrective Action:
My starter and gear shift have been malfunctioning, the starter barely turns over and the gearshift sends out a warning to only exit the vehicle in ‘P’ position…
Additional Notes:
My starter and gear shift have been malfunctioning, the starter barely turns over and the gearshift sends out a warning to only exit the vehicle in ‘P’ position…
Mfg Campaign: 11613505
Recall Date: Sep 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car with 37540 miles check engine light came on, per the dealership the Evap purge valve and the fuel line needs to be replaced. It looks like there is an open recall “ Emissions Recall Code: 20CQ” for the same car but for some reason it excludes my car.
Corrective Action:
Car with 37540 miles check engine light came on, per the dealership the Evap purge valve and the fuel line needs to be replaced. It looks like there is an open recall “ Emissions Recall Code: 20CQ” for the same car but for some reason it excludes my car.
Additional Notes:
Car with 37540 miles check engine light came on, per the dealership the Evap purge valve and the fuel line needs to be replaced. It looks like there is an open recall “ Emissions Recall Code: 20CQ” for the same car but for some reason it excludes my car.
Mfg Campaign: 11612628
Recall Date: Sep 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)
Corrective Action:
The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)
Additional Notes:
The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)
Mfg Campaign: 11612422
Recall Date: Sep 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased 2019 Volkswagen Jetta RLine Turbo in 2022 with 30 something thousand miles with warranty. The car was and only serviced at Volkswagen dealership since purchased(oil changes, etc.). My daughter mentioned several times to the service people the coolant was empty and needed to be refilled they checked and said it probably do to the heat and use of AC. So we took car in for an oil change at 60,000-70,000 to a Volkswagen dealership in Tampa because oil light came on. They said that the engine oil had sludge all throughout the engine. How no way possible. The car had only been serviced at Volkswagen in Brandon were we lived since we purchased it. I couldn’t believe it. They had just serviced our car at Brandon location not even a month or so. They couldn’t find the problem is all I was told. I have spent over $3500 in 5 mths trying to have the dealership mechanics give us an answer. I spent $24,000 for this vehicle and doesn’t have 75,000 miles. They said it is a failure within engine! Help!!!
Corrective Action:
I purchased 2019 Volkswagen Jetta RLine Turbo in 2022 with 30 something thousand miles with warranty. The car was and only serviced at Volkswagen dealership since purchased(oil changes, etc.). My daughter mentioned several times to the service people the coolant was empty and needed to be refilled they checked and said it probably do to the heat and use of AC. So we took car in for an oil change at 60,000-70,000 to a Volkswagen dealership in Tampa because oil light came on. They said that the engine oil had sludge all throughout the engine. How no way possible. The car had only been serviced at Volkswagen in Brandon were we lived since we purchased it. I couldn’t believe it. They had just serviced our car at Brandon location not even a month or so. They couldn’t find the problem is all I was told. I have spent over $3500 in 5 mths trying to have the dealership mechanics give us an answer. I spent $24,000 for this vehicle and doesn’t have 75,000 miles. They said it is a failure within engine! Help!!!
Additional Notes:
I purchased 2019 Volkswagen Jetta RLine Turbo in 2022 with 30 something thousand miles with warranty. The car was and only serviced at Volkswagen dealership since purchased(oil changes, etc.). My daughter mentioned several times to the service people the coolant was empty and needed to be refilled they checked and said it probably do to the heat and use of AC. So we took car in for an oil change at 60,000-70,000 to a Volkswagen dealership in Tampa because oil light came on. They said that the engine oil had sludge all throughout the engine. How no way possible. The car had only been serviced at Volkswagen in Brandon were we lived since we purchased it. I couldn’t believe it. They had just serviced our car at Brandon location not even a month or so. They couldn’t find the problem is all I was told. I have spent over $3500 in 5 mths trying to have the dealership mechanics give us an answer. I spent $24,000 for this vehicle and doesn’t have 75,000 miles. They said it is a failure within engine! Help!!!
Mfg Campaign: 11611893
Recall Date: Aug 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Corrective Action:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Additional Notes:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Mfg Campaign: 11610946
Recall Date: Aug 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Corrective Action:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Additional Notes:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Mfg Campaign: 11610946
Recall Date: Aug 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Corrective Action:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Additional Notes:
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Mfg Campaign: 11610946
Recall Date: Aug 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Corrective Action:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Additional Notes:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Mfg Campaign: 11610175
Recall Date: Aug 22, 2024
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