VOLKSWAGEN JETTA 2019

Complete listing of complaints and recalls for this vehicle

724
Complaints
12
Recalls

Complaints & Recalls

724 Complaints 12 Recalls

Official Safety Recalls - Important!

12 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 24V110000 SAFETY RECALL
261.3K Vehicles Affected
Recall Date: Feb 14, 2024
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: VW: 20UF/AUDI:20YF
Notice Date: Jul 25, 2024
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
NHTSA Campaign: 23V619000 SAFETY RECALL
8 Vehicles Affected
Recall Date: Sep 6, 2023
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."

Potential Risk:
Without an audible warning, the driver may be unaware that the key is left in the ignition, which can increase the risk of vehicle theft or a crash.
FREE Recall Solution:
Dealers will update the instrument cluster, free of charge. Owner notification letters are expected to be mailed November 3, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 90W7.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 90W7
Notice Date: Sep 26, 2023
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
NHTSA Campaign: 23V604000 SAFETY RECALL
62.5K Vehicles Affected
Recall Date: Aug 30, 2023
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

Potential Risk:
Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 28H7
Notice Date: Feb 1, 2024
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
NHTSA Campaign: 22V815000 SAFETY RECALL
296K Vehicles Affected
Recall Date: Oct 31, 2022
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Potential Risk:
An undetected sudden loss of pressure in all four tires increases the risk of a crash.
FREE Recall Solution:
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: AU:45J7,VW:45J6,45J8
Notice Date: Nov 18, 2022
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V879000 SAFETY RECALL
8 Vehicles Affected
Recall Date: Dec 11, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.

Potential Risk:
The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.
FREE Recall Solution:
Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 40P1
Notice Date: Jan 13, 2020
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V679000 SAFETY RECALL
113 Vehicles Affected
Recall Date: Sep 25, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Potential Risk:
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
FREE Recall Solution:
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 01D7
Notice Date: Nov 6, 2019
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V188000 SAFETY RECALL
56.2K Vehicles Affected
Recall Date: Mar 6, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

Potential Risk:
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 42J5
Notice Date: Apr 12, 2019
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V110000 SAFETY RECALL
4 Vehicles Affected
Recall Date: Feb 20, 2019
Safety Issue:

Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.

Potential Risk:
In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y7.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 69Y7
Notice Date: Apr 19, 2019
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
NHTSA Campaign: 18V904000 SAFETY RECALL
6.3K Vehicles Affected
Recall Date: Dec 19, 2018
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.

Potential Risk:
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
FREE Recall Solution:
Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 42J2/42J3
Notice Date: Jan 31, 2019
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
NHTSA Campaign: 18V824000 SAFETY RECALL
73.5K Vehicles Affected
Recall Date: Nov 26, 2018
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

Potential Risk:
If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 90L3 / 90L4
Notice Date: Dec 13, 2018
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
NHTSA Campaign: 18V671000 SAFETY RECALL
28 Vehicles Affected
Recall Date: Sep 26, 2018
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
A reduction in the driver's visibility can increase the risk of a crash.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will replace the passenger side headlight, free of charge. The recall began November 2, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94L1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLKSWAGEN dealer to schedule your FREE recall repair.
Manufacturer: VOLKSWAGEN
Mfg Campaign: 94L1
Notice Date: Nov 5, 2018
Recall Date: Sep 26, 2018

Consumer Complaints

724 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11593771 Other
Jun 11, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

Corrective Action:

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

Additional Notes:

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11593771
Notice Date: Jun 11, 2024
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Campaign: 11592978 Other
Jun 7, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11592978
Notice Date: Jun 7, 2024
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Campaign: 11592978 Other
Jun 7, 2024
Defect Description:

ENGINE

Potential Consequences:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11592978
Notice Date: Jun 7, 2024
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Campaign: 11592803 Other
Jun 6, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

Corrective Action:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

Additional Notes:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11592803
Notice Date: Jun 6, 2024
Recall Date: Jun 6, 2024
Volkswagen Group Of America, Inc.
Campaign: 11588967 Other
May 15, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Corrective Action:

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Additional Notes:

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11588967
Notice Date: May 15, 2024
Recall Date: May 15, 2024
Volkswagen Group Of America, Inc.
Campaign: 11585481 Other
Apr 26, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.

Corrective Action:

Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.

Additional Notes:

Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11585481
Notice Date: Apr 26, 2024
Recall Date: Apr 26, 2024
Volkswagen Group Of America, Inc.
Campaign: 11585277 Other
Apr 25, 2024
Defect Description:

FUEL SYSTEM, GASOLINE

Potential Consequences:

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11585277
Notice Date: Apr 25, 2024
Recall Date: Apr 25, 2024
Volkswagen Group Of America, Inc.
Campaign: 11584650 Other
Apr 23, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.

Corrective Action:

I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.

Additional Notes:

I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11584650
Notice Date: Apr 23, 2024
Recall Date: Apr 23, 2024
Volkswagen Group Of America, Inc.
Campaign: 11584364 Other
Apr 21, 2024
Defect Description:

STEERING

Potential Consequences:

The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing

Corrective Action:

The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing

Additional Notes:

The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11584364
Notice Date: Apr 21, 2024
Recall Date: Apr 21, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583982 Other
Apr 19, 2024
Defect Description:

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Potential Consequences:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

Corrective Action:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

Additional Notes:

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583982
Notice Date: Apr 19, 2024
Recall Date: Apr 19, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583770 Other
Apr 18, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.

Corrective Action:

Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.

Additional Notes:

Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583770
Notice Date: Apr 18, 2024
Recall Date: Apr 18, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583688 Other
Apr 17, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

-It is not pumping gas correctly, it started out as while I pump gas it will stop frequently. I brought it to the mechanic and they replaced the evap system canister & now (while pumping) it stops even more frequently than before. Now I can only pump about 3/4 full & when I get to "full" it overflows. -I believe it is a safety concern because it is the fuel tank system. -It is available for inspection. -The problem hasn't been reproduced, it has been confirmed that 2019 VW Jetta GLI, 2019 VW Golf Sportwagen's, as well as some Audi's have been recalled for this problem. Has been confirmed that this is how it starts out. -No, there were not any indicators or symptoms prior to the problem beginning. It first started at the end of January of 2024.

Corrective Action:

-It is not pumping gas correctly, it started out as while I pump gas it will stop frequently. I brought it to the mechanic and they replaced the evap system canister & now (while pumping) it stops even more frequently than before. Now I can only pump about 3/4 full & when I get to "full" it overflows. -I believe it is a safety concern because it is the fuel tank system. -It is available for inspection. -The problem hasn't been reproduced, it has been confirmed that 2019 VW Jetta GLI, 2019 VW Golf Sportwagen's, as well as some Audi's have been recalled for this problem. Has been confirmed that this is how it starts out. -No, there were not any indicators or symptoms prior to the problem beginning. It first started at the end of January of 2024.

Additional Notes:

-It is not pumping gas correctly, it started out as while I pump gas it will stop frequently. I brought it to the mechanic and they replaced the evap system canister & now (while pumping) it stops even more frequently than before. Now I can only pump about 3/4 full & when I get to "full" it overflows. -I believe it is a safety concern because it is the fuel tank system. -It is available for inspection. -The problem hasn't been reproduced, it has been confirmed that 2019 VW Jetta GLI, 2019 VW Golf Sportwagen's, as well as some Audi's have been recalled for this problem. Has been confirmed that this is how it starts out. -No, there were not any indicators or symptoms prior to the problem beginning. It first started at the end of January of 2024.

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583688
Notice Date: Apr 17, 2024
Recall Date: Apr 17, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583416 Other
Apr 16, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Corrective Action:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Additional Notes:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583416
Notice Date: Apr 16, 2024
Recall Date: Apr 16, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583416 Other
Apr 16, 2024
Defect Description:

ENGINE

Potential Consequences:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Corrective Action:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Additional Notes:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583416
Notice Date: Apr 16, 2024
Recall Date: Apr 16, 2024
Volkswagen Group Of America, Inc.
Campaign: 11583416 Other
Apr 16, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Corrective Action:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Additional Notes:

The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11583416
Notice Date: Apr 16, 2024
Recall Date: Apr 16, 2024
Volkswagen Group Of America, Inc.
Campaign: 11582990 Other
Apr 15, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Corrective Action:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Additional Notes:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11582990
Notice Date: Apr 15, 2024
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Campaign: 11582990 Other
Apr 15, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Corrective Action:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Additional Notes:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11582990
Notice Date: Apr 15, 2024
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Campaign: 11582990 Other
Apr 15, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Corrective Action:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Additional Notes:

VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11582990
Notice Date: Apr 15, 2024
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Campaign: 11581996 Other
Apr 9, 2024
Defect Description:

ELECTRICAL SYSTEM:IGNITION

Potential Consequences:

See attached document for complaint

Corrective Action:

See attached document for complaint

Additional Notes:

See attached document for complaint

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11581996
Notice Date: Apr 9, 2024
Recall Date: Apr 9, 2024
Volkswagen Group Of America, Inc.
Campaign: 11581996 Other
Apr 9, 2024
Defect Description:

ELECTRICAL SYSTEM:IGNITION:SWITCH

Potential Consequences:

See attached document for complaint

Corrective Action:

See attached document for complaint

Additional Notes:

See attached document for complaint

Manufacturer: VOLKSWAGEN
Mfg Campaign: 11581996
Notice Date: Apr 9, 2024
Recall Date: Apr 9, 2024

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