Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Corrective Action:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Additional Notes:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Mfg Campaign: 11610175
Recall Date: Aug 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Corrective Action:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Additional Notes:
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Mfg Campaign: 11610175
Recall Date: Aug 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Corrective Action:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Additional Notes:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Mfg Campaign: 11609409
Recall Date: Aug 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Corrective Action:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Additional Notes:
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Mfg Campaign: 11609409
Recall Date: Aug 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered that fuel was leaking underneath the vehicle from the fuel tank. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 138,021.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered that fuel was leaking underneath the vehicle from the fuel tank. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 138,021.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered that fuel was leaking underneath the vehicle from the fuel tank. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 138,021.
Mfg Campaign: 11607974
Recall Date: Aug 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.
Mfg Campaign: 11607694
Recall Date: Aug 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving, the car's electrical system failed and came to a complete stop. Identified as a faulty ignition switch by the dealer's service center. I contacted Volkswagen regarding the issue and provided NHTSA's campaign number of 23V604 for a recall on the 2019 Jetta's for ignition switch failure. Volkswagen took my information but stated the recall did not include my car based on the vin number. I am reporting it here to see if there are other Jetta owners who have reported the same issue. The case number with Volkswagen is #06375019.
Corrective Action:
While driving, the car's electrical system failed and came to a complete stop. Identified as a faulty ignition switch by the dealer's service center. I contacted Volkswagen regarding the issue and provided NHTSA's campaign number of 23V604 for a recall on the 2019 Jetta's for ignition switch failure. Volkswagen took my information but stated the recall did not include my car based on the vin number. I am reporting it here to see if there are other Jetta owners who have reported the same issue. The case number with Volkswagen is #06375019.
Additional Notes:
While driving, the car's electrical system failed and came to a complete stop. Identified as a faulty ignition switch by the dealer's service center. I contacted Volkswagen regarding the issue and provided NHTSA's campaign number of 23V604 for a recall on the 2019 Jetta's for ignition switch failure. Volkswagen took my information but stated the recall did not include my car based on the vin number. I am reporting it here to see if there are other Jetta owners who have reported the same issue. The case number with Volkswagen is #06375019.
Mfg Campaign: 11607212
Recall Date: Aug 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Mfg Campaign: 11607000
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.
Corrective Action:
Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.
Additional Notes:
Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.
Mfg Campaign: 11605733
Recall Date: Jul 31, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.
Corrective Action:
This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.
Additional Notes:
This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.
Mfg Campaign: 11605755
Recall Date: Jul 31, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly causing an accident. I had a mechanic look at it and the DTC codes he received were B200FF0 and B200F2 The dealership and independent service center I was recommended are unable to service the car for another 3 weeks. The only inspection done on my vehicle has been by a private mechanic There were no warning lights prior to the failure. The owner manual states a yellow steering wheel will illuminate to warn of an issue, then turn red if it's not addressed. This never happened. It went directly to red, and I lost steering during transit.
Corrective Action:
The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly causing an accident. I had a mechanic look at it and the DTC codes he received were B200FF0 and B200F2 The dealership and independent service center I was recommended are unable to service the car for another 3 weeks. The only inspection done on my vehicle has been by a private mechanic There were no warning lights prior to the failure. The owner manual states a yellow steering wheel will illuminate to warn of an issue, then turn red if it's not addressed. This never happened. It went directly to red, and I lost steering during transit.
Additional Notes:
The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly causing an accident. I had a mechanic look at it and the DTC codes he received were B200FF0 and B200F2 The dealership and independent service center I was recommended are unable to service the car for another 3 weeks. The only inspection done on my vehicle has been by a private mechanic There were no warning lights prior to the failure. The owner manual states a yellow steering wheel will illuminate to warn of an issue, then turn red if it's not addressed. This never happened. It went directly to red, and I lost steering during transit.
Mfg Campaign: 11604042
Recall Date: Jul 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Corrective Action:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Additional Notes:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Mfg Campaign: 11603197
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Corrective Action:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Additional Notes:
the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.
Mfg Campaign: 11603197
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.
Corrective Action:
On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.
Additional Notes:
On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.
Mfg Campaign: 11601511
Recall Date: Jul 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.
Mfg Campaign: 11596186
Recall Date: Jun 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Corrective Action:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Additional Notes:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Mfg Campaign: 11595683
Recall Date: Jun 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Corrective Action:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Additional Notes:
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Mfg Campaign: 11595683
Recall Date: Jun 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Corrective Action:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Additional Notes:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Mfg Campaign: 11595087
Recall Date: Jun 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Corrective Action:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Additional Notes:
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Mfg Campaign: 11595087
Recall Date: Jun 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I keep getting a message on my dash saying ONLY EXIT VEHICLE IN “P” Position. Please Service Vehicle.
Corrective Action:
I keep getting a message on my dash saying ONLY EXIT VEHICLE IN “P” Position. Please Service Vehicle.
Additional Notes:
I keep getting a message on my dash saying ONLY EXIT VEHICLE IN “P” Position. Please Service Vehicle.
Mfg Campaign: 11594628
Recall Date: Jun 16, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury