Complaints & Recalls
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving at various speeds, excessive force was needed to steer the vehicle. There was no warning light illuminated. The contact notified the dealer of the failure and was informed that there were no recalls on the vehicle. The dealer instructed her to take the vehicle to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving at various speeds, excessive force was needed to steer the vehicle. There was no warning light illuminated. The contact notified the dealer of the failure and was informed that there were no recalls on the vehicle. The dealer instructed her to take the vehicle to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving at various speeds, excessive force was needed to steer the vehicle. There was no warning light illuminated. The contact notified the dealer of the failure and was informed that there were no recalls on the vehicle. The dealer instructed her to take the vehicle to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
Mfg Campaign: 11472964
Recall Date: Jul 8, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that after driving approximately 65 MPH and then with the vehicle being idle, the vehicle lost power steering functionality. The power steering assist warning light illuminated. The contact turned off and restarted the vehicle to regain power steering functionality. The failure recurred approximately three times. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that after driving approximately 65 MPH and then with the vehicle being idle, the vehicle lost power steering functionality. The power steering assist warning light illuminated. The contact turned off and restarted the vehicle to regain power steering functionality. The failure recurred approximately three times. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that after driving approximately 65 MPH and then with the vehicle being idle, the vehicle lost power steering functionality. The power steering assist warning light illuminated. The contact turned off and restarted the vehicle to regain power steering functionality. The failure recurred approximately three times. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
Mfg Campaign: 11461102
Recall Date: Apr 18, 2022
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Mfg Campaign: 11458825
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while operating the vehicle, the temperature gauge would not operate and the engine light would remain illuminated. Also, the transmission had intermittently experienced slipping. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 40,000.
Mfg Campaign: 11458825
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission will jerk/run poorly between 30-50 mph. This will cause deteriorated driving conditions and inability to stay with other vehicles with acceleration. Service performed by Chevrolet to rebuild transmission due to pump failure which damaged clutch pack. Service was covered under powertrain warranty. Rebuilt transmission now slips out of 3 and 4 gear and allows for lose of acceleration control.
Corrective Action:
Transmission will jerk/run poorly between 30-50 mph. This will cause deteriorated driving conditions and inability to stay with other vehicles with acceleration. Service performed by Chevrolet to rebuild transmission due to pump failure which damaged clutch pack. Service was covered under powertrain warranty. Rebuilt transmission now slips out of 3 and 4 gear and allows for lose of acceleration control.
Additional Notes:
Transmission will jerk/run poorly between 30-50 mph. This will cause deteriorated driving conditions and inability to stay with other vehicles with acceleration. Service performed by Chevrolet to rebuild transmission due to pump failure which damaged clutch pack. Service was covered under powertrain warranty. Rebuilt transmission now slips out of 3 and 4 gear and allows for lose of acceleration control.
Mfg Campaign: 11458455
Recall Date: Mar 26, 2022
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11458338
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11458338
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving at various speeds, the rear end of the vehicle was making abnormal roaring sounds and the vehicle was shuddering. Additionally, the contact stated while accelerating from a complete stop, the transmission would shift hard. There were no warning lights illuminated. The contact also stated that the front driver's side seat belt would not buckle securely. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11458338
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission problems. Vibrates under acceleration and deacceleration. Occasionally won't shift gears up or down, slips or hesitation between shifts. Violet jerks at times. Dealer has done a fluid drain and flush at 20k miles, replaced torque converter at 54k miles. Goes back in again on Monday for the same complaints. I'm responsible for transporting my 5 year old daughter to and from school. Difficult to travel highway speeds when it decides to act up. Research shows many design flaws and thousands of compliments. I fear for my families safety when driving this. I'm told it's safe by dealership??
Corrective Action:
Transmission problems. Vibrates under acceleration and deacceleration. Occasionally won't shift gears up or down, slips or hesitation between shifts. Violet jerks at times. Dealer has done a fluid drain and flush at 20k miles, replaced torque converter at 54k miles. Goes back in again on Monday for the same complaints. I'm responsible for transporting my 5 year old daughter to and from school. Difficult to travel highway speeds when it decides to act up. Research shows many design flaws and thousands of compliments. I fear for my families safety when driving this. I'm told it's safe by dealership??
Additional Notes:
Transmission problems. Vibrates under acceleration and deacceleration. Occasionally won't shift gears up or down, slips or hesitation between shifts. Violet jerks at times. Dealer has done a fluid drain and flush at 20k miles, replaced torque converter at 54k miles. Goes back in again on Monday for the same complaints. I'm responsible for transporting my 5 year old daughter to and from school. Difficult to travel highway speeds when it decides to act up. Research shows many design flaws and thousands of compliments. I fear for my families safety when driving this. I'm told it's safe by dealership??
Mfg Campaign: 11455149
Recall Date: Mar 4, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Fleet vehicles allow shifting from park without seatbelt, intermittently. Another similar year that I drove was easily broken to always allow shifting out of park with no seatbelt where it should have been required. Thank you
Corrective Action:
Fleet vehicles allow shifting from park without seatbelt, intermittently. Another similar year that I drove was easily broken to always allow shifting out of park with no seatbelt where it should have been required. Thank you
Additional Notes:
Fleet vehicles allow shifting from park without seatbelt, intermittently. Another similar year that I drove was easily broken to always allow shifting out of park with no seatbelt where it should have been required. Thank you
Mfg Campaign: 11452229
Recall Date: Feb 16, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Corrective Action:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Additional Notes:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Mfg Campaign: 11448741
Recall Date: Jan 25, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Corrective Action:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Additional Notes:
Ignition Key Cannot Be Removed and / or Does Not Rotate to the Off Position. This has been going on for about a year and I have taken it to the dealer 3 times and they are unable to fix the issue. I have searched online and there are many Chevy Colorado owners facing this issue. https://www.cargurus.com/Cars/Discussion-t58416_ds944027
Mfg Campaign: 11448741
Recall Date: Jan 25, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The ignition gets stuck when trying to completely shut off the vehicle and won’t release the key or shut off the vehicle. I was stranded in a parking lot with my young daughter, unable to get the key out. In order to shut off the vehicle and remove the key I had to remove connection from the vehicle battery. The closest dealership is an hour away from where I live and this is our only vehicle so I would not be able to come home until the problem is fixed. No warning or malfunction indicators.
Corrective Action:
The ignition gets stuck when trying to completely shut off the vehicle and won’t release the key or shut off the vehicle. I was stranded in a parking lot with my young daughter, unable to get the key out. In order to shut off the vehicle and remove the key I had to remove connection from the vehicle battery. The closest dealership is an hour away from where I live and this is our only vehicle so I would not be able to come home until the problem is fixed. No warning or malfunction indicators.
Additional Notes:
The ignition gets stuck when trying to completely shut off the vehicle and won’t release the key or shut off the vehicle. I was stranded in a parking lot with my young daughter, unable to get the key out. In order to shut off the vehicle and remove the key I had to remove connection from the vehicle battery. The closest dealership is an hour away from where I live and this is our only vehicle so I would not be able to come home until the problem is fixed. No warning or malfunction indicators.
Mfg Campaign: 11448486
Recall Date: Jan 22, 2022
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My rear-view camera does not work anymore and displays a blue screen. It is available for inspection. Happened after the weather turned colder. Vehicle has 38,000 miles and dealer won't cover it. Potential problem of running into someone behind me while backing up. No previous messages until the problem occurred. I understand that there are a lot of GM vehicles with this issue.
Corrective Action:
My rear-view camera does not work anymore and displays a blue screen. It is available for inspection. Happened after the weather turned colder. Vehicle has 38,000 miles and dealer won't cover it. Potential problem of running into someone behind me while backing up. No previous messages until the problem occurred. I understand that there are a lot of GM vehicles with this issue.
Additional Notes:
My rear-view camera does not work anymore and displays a blue screen. It is available for inspection. Happened after the weather turned colder. Vehicle has 38,000 miles and dealer won't cover it. Potential problem of running into someone behind me while backing up. No previous messages until the problem occurred. I understand that there are a lot of GM vehicles with this issue.
Mfg Campaign: 11446278
Recall Date: Jan 5, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING WITH THE RADIO AT A NORMAL VOLUMN THE VOLUMN ON THE RADIO WILL SPONTANEOUSLY TURN ALL THE WAY UP WITHOUT WARNING. IT IS EXTEREMLY DISTRACTING WHILE DRIVING AS YOU NEVER KNOW WHEN THIS IS GOING TO HAPPEN WHICH COULD RESULT IN AN ACCIDENT OR LOSS OF CONTROL OVE THE VEHICLE.
Corrective Action:
WHILE DRIVING WITH THE RADIO AT A NORMAL VOLUMN THE VOLUMN ON THE RADIO WILL SPONTANEOUSLY TURN ALL THE WAY UP WITHOUT WARNING. IT IS EXTEREMLY DISTRACTING WHILE DRIVING AS YOU NEVER KNOW WHEN THIS IS GOING TO HAPPEN WHICH COULD RESULT IN AN ACCIDENT OR LOSS OF CONTROL OVE THE VEHICLE.
Additional Notes:
WHILE DRIVING WITH THE RADIO AT A NORMAL VOLUMN THE VOLUMN ON THE RADIO WILL SPONTANEOUSLY TURN ALL THE WAY UP WITHOUT WARNING. IT IS EXTEREMLY DISTRACTING WHILE DRIVING AS YOU NEVER KNOW WHEN THIS IS GOING TO HAPPEN WHICH COULD RESULT IN AN ACCIDENT OR LOSS OF CONTROL OVE THE VEHICLE.
Mfg Campaign: 11441982
Recall Date: Nov 29, 2021
General Motors, Llc
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that the rearview mirror was always dark, which caused difficulty invisibility. The vehicle was taken to the dealer and the dealer informed the contact that the rearview mirror needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that the rearview mirror was always dark, which caused difficulty invisibility. The vehicle was taken to the dealer and the dealer informed the contact that the rearview mirror needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that the rearview mirror was always dark, which caused difficulty invisibility. The vehicle was taken to the dealer and the dealer informed the contact that the rearview mirror needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11435549
Recall Date: Oct 5, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Corrective Action:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Additional Notes:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Mfg Campaign: 11432218
Recall Date: Sep 8, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Corrective Action:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Additional Notes:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Mfg Campaign: 11432218
Recall Date: Sep 8, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Corrective Action:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Additional Notes:
Ignition Key Cannot Be Removed and/ or Does Not Rotate to the Off Position. It started about three weeks ago and has gotten progressively worse. The engine turns off but the vehicle remains energized. Repeat start, gear cycling, steering wheel movement and holding the shifter detent randomly allows the key to be moved to the fully off position and removed. Reference GM bulletin PI1429B. Applies to my 2019 as well. Dealer did no research when I took it in and could not reproduce at time of inspection. Said it was out of warranty and without being able to reproduce, would have to have a tech try to reproduce then diagnose.
Mfg Campaign: 11432218
Recall Date: Sep 8, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle shakes and shudders when accelerating and driving under normal conditions. The feeling is that of a very bumpy road or going over rumble strips. It is more evident in hot conditions and in more humid conditions. I have contacted several dealers, but none can offer or guarantee same day service, and none offer a loaner in case of a long repair. There have been no warning lights or service lights to the condition. The dealers do state that it is a known condition. The drive-ability is compromised, and it is very uncomfortable and unnerving to operate at this point.
Corrective Action:
The vehicle shakes and shudders when accelerating and driving under normal conditions. The feeling is that of a very bumpy road or going over rumble strips. It is more evident in hot conditions and in more humid conditions. I have contacted several dealers, but none can offer or guarantee same day service, and none offer a loaner in case of a long repair. There have been no warning lights or service lights to the condition. The dealers do state that it is a known condition. The drive-ability is compromised, and it is very uncomfortable and unnerving to operate at this point.
Additional Notes:
The vehicle shakes and shudders when accelerating and driving under normal conditions. The feeling is that of a very bumpy road or going over rumble strips. It is more evident in hot conditions and in more humid conditions. I have contacted several dealers, but none can offer or guarantee same day service, and none offer a loaner in case of a long repair. There have been no warning lights or service lights to the condition. The dealers do state that it is a known condition. The drive-ability is compromised, and it is very uncomfortable and unnerving to operate at this point.
Mfg Campaign: 11432026
Recall Date: Sep 7, 2021
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