Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox vehicles. The driver and front passenger door window glass may not be properly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18136
Recall Date: Apr 19, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
487 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050.
Mfg Campaign: 11184935
Recall Date: Mar 7, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
THE TPMS SYSTEM:. WE HAVE A 2018 CHEVROLET EQUINOX. THRU ON STAR WE GET A "LOW PRESSURE" TIRE WARNING EVERY FEW WEEKS. AND THE WARNING TAKES OVER THE SPEED GAGE WHICH HAS BEEN A PROBLEM. AIR IS ADDED WHERE INDICATED BUT WE WILL GET ANOTHER NOTICE IN A WEEK LATER. NOW LATELY AROUND FEBRUARY 5TH, 2019, THE CAR WAS TAKEN TO THE DEALER. TIRES CHECKED. THEY SAID THAT NOTHING WAS WRONG EXCEPT FOR TOO MUCH AIR. THEY RESET THE COMPUTER. 7 DAYS LATER AROUND FEBRUARY 12TH, 2019, WE GOT ANOTHER WARNING. AGAIN IT BLOCKS THE SPEED MONITOR AND IT WON'T LET YOU RESET IT. THE WEEK OF FEBRUARY 19TH, 2019, I CONTACTED THE DEALER AGAIN. CONCERN THAT IT COULD BE A SENSOR. THEY FINALLY CALLED BACK TODAY-2-25-2019. PATRICK FROM SERRA CHEVROLET TRIED TO DOWN PLAY THE SENSOR NEEDING TO BE REPLACED. HE PUT MORE EMPHASIS ON THE WEATHER. BUT WE KEEP EXPLAINING THAT IT HAPPENS IN SPRING TO WINTER. SERRA CHEVROLET-SOUTHFIELD IS WHERE WE LEASED THIS VEHICLE. CONCERN: 1. WITH THIS CONTINUING TO HAPPEN WE WILL NEVER KNOW WHEN WE COULD GET A TIRE BLOW OUT. 2. NOT BEING ABLE TO SEE THE SPEED MONITOR OFF AND ON IS ALSO VERY DANGEROUS. AND IT WON'T ALLOW US TO RESET IT. WE WANT ALL 2018 EQUINOX TO BE CHECKED. THE SENSORS IN THE 2018 EQUINOX MUST BE CHECKED AND BE REPLACED. WE NEED SOME SUPPORT FROM THE MANUFACTURER/GM.****ALSO CHECK, DELAY IN ACCELERATION AFTER THAT GAS PAUSE IN THE ENGINE. THANK YOU. AND BE BLESSED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
THE TPMS SYSTEM:. WE HAVE A 2018 CHEVROLET EQUINOX. THRU ON STAR WE GET A "LOW PRESSURE" TIRE WARNING EVERY FEW WEEKS. AND THE WARNING TAKES OVER THE SPEED GAGE WHICH HAS BEEN A PROBLEM. AIR IS ADDED WHERE INDICATED BUT WE WILL GET ANOTHER NOTICE IN A WEEK LATER. NOW LATELY AROUND FEBRUARY 5TH, 2019, THE CAR WAS TAKEN TO THE DEALER. TIRES CHECKED. THEY SAID THAT NOTHING WAS WRONG EXCEPT FOR TOO MUCH AIR. THEY RESET THE COMPUTER. 7 DAYS LATER AROUND FEBRUARY 12TH, 2019, WE GOT ANOTHER WARNING. AGAIN IT BLOCKS THE SPEED MONITOR AND IT WON'T LET YOU RESET IT. THE WEEK OF FEBRUARY 19TH, 2019, I CONTACTED THE DEALER AGAIN. CONCERN THAT IT COULD BE A SENSOR. THEY FINALLY CALLED BACK TODAY-2-25-2019. PATRICK FROM SERRA CHEVROLET TRIED TO DOWN PLAY THE SENSOR NEEDING TO BE REPLACED. HE PUT MORE EMPHASIS ON THE WEATHER. BUT WE KEEP EXPLAINING THAT IT HAPPENS IN SPRING TO WINTER. SERRA CHEVROLET-SOUTHFIELD IS WHERE WE LEASED THIS VEHICLE. CONCERN: 1. WITH THIS CONTINUING TO HAPPEN WE WILL NEVER KNOW WHEN WE COULD GET A TIRE BLOW OUT. 2. NOT BEING ABLE TO SEE THE SPEED MONITOR OFF AND ON IS ALSO VERY DANGEROUS. AND IT WON'T ALLOW US TO RESET IT. WE WANT ALL 2018 EQUINOX TO BE CHECKED. THE SENSORS IN THE 2018 EQUINOX MUST BE CHECKED AND BE REPLACED. WE NEED SOME SUPPORT FROM THE MANUFACTURER/GM.****ALSO CHECK, DELAY IN ACCELERATION AFTER THAT GAS PAUSE IN THE ENGINE. THANK YOU. AND BE BLESSED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
THE TPMS SYSTEM:. WE HAVE A 2018 CHEVROLET EQUINOX. THRU ON STAR WE GET A "LOW PRESSURE" TIRE WARNING EVERY FEW WEEKS. AND THE WARNING TAKES OVER THE SPEED GAGE WHICH HAS BEEN A PROBLEM. AIR IS ADDED WHERE INDICATED BUT WE WILL GET ANOTHER NOTICE IN A WEEK LATER. NOW LATELY AROUND FEBRUARY 5TH, 2019, THE CAR WAS TAKEN TO THE DEALER. TIRES CHECKED. THEY SAID THAT NOTHING WAS WRONG EXCEPT FOR TOO MUCH AIR. THEY RESET THE COMPUTER. 7 DAYS LATER AROUND FEBRUARY 12TH, 2019, WE GOT ANOTHER WARNING. AGAIN IT BLOCKS THE SPEED MONITOR AND IT WON'T LET YOU RESET IT. THE WEEK OF FEBRUARY 19TH, 2019, I CONTACTED THE DEALER AGAIN. CONCERN THAT IT COULD BE A SENSOR. THEY FINALLY CALLED BACK TODAY-2-25-2019. PATRICK FROM SERRA CHEVROLET TRIED TO DOWN PLAY THE SENSOR NEEDING TO BE REPLACED. HE PUT MORE EMPHASIS ON THE WEATHER. BUT WE KEEP EXPLAINING THAT IT HAPPENS IN SPRING TO WINTER. SERRA CHEVROLET-SOUTHFIELD IS WHERE WE LEASED THIS VEHICLE. CONCERN: 1. WITH THIS CONTINUING TO HAPPEN WE WILL NEVER KNOW WHEN WE COULD GET A TIRE BLOW OUT. 2. NOT BEING ABLE TO SEE THE SPEED MONITOR OFF AND ON IS ALSO VERY DANGEROUS. AND IT WON'T ALLOW US TO RESET IT. WE WANT ALL 2018 EQUINOX TO BE CHECKED. THE SENSORS IN THE 2018 EQUINOX MUST BE CHECKED AND BE REPLACED. WE NEED SOME SUPPORT FROM THE MANUFACTURER/GM.****ALSO CHECK, DELAY IN ACCELERATION AFTER THAT GAS PAUSE IN THE ENGINE. THANK YOU. AND BE BLESSED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11182389
Recall Date: Feb 25, 2019
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Corrective Action:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Additional Notes:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Mfg Campaign: 11175474
Recall Date: Feb 22, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Corrective Action:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Additional Notes:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Mfg Campaign: 11175474
Recall Date: Feb 22, 2019
General Motors, Llc
Defect Description:
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Potential Consequences:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Corrective Action:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Additional Notes:
2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR
Mfg Campaign: 11175474
Recall Date: Feb 22, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES ON THE 2018 EQUINOX ARE TOO SENSITIVE, WHEN APPLIED THEY CAUSE OCCUPANTS TO LUNGE FORWARD.WE THOUGHT THEY WOULD WEAR IN BUT AFTER SEVERAL THOUSANDS OF MILES THEY ARE STILL THE SAME.WE TALKED TO DEALERSHIP, MCDANIELS AND SERVICE MANAGER ABOUT THIS BUT THEY SAID IT'S LIKE THE OTHER EQUINOX. CALLED GM CUSTOMER CARE AND CORPORATE OFFICE BUT THEY DIDN'T CARE TO FOLLOW UP. TECHNICIAN SAID YES THEY HAVE TO BE CAREFUL DRIVING THEM WHEN SERVICING BECAUSE OF BRAKES.THERE IS NO FREEPLAY AND THEY AGGRESSIVELY ENGAGE WITH THE VERY SLIGHTEST TOUCH. IT IS NOT GOOD TO TOUCH BRAKES TO DISENGAGE THE CRUISE CONTROL BECAUSE IT JERKS THE CAR IMMEDIATELY. IT SEEMS THERE SHOULD BE A MANUFACTURING STANDARD FOR BRAKES. THE DEALERSHIP AND GM IGNORE ANY QUESTION AND CANNOT PROVIDE TECHNICAL DETAIL OR WHETHER IF IT IS WITHIN STANDARD OR NOT. IT SEEMS PETTY TO COMPLAIN ABOUT BRAKES WORKING "TOO GOOD" BUT IT REALLY IS A PROBLEM AND HURTS MY WIFES NECK WHEN BRAKING. IF YOU ONLY DRIVE THE EQUINOX YOU COULD GET USED TO IT AND ADJUST YOUR PRESSURE. THE PROBLEM IS WE HAVE A COUPLE OTHER GM VEHICLES AND IN THE OTHERS THERE IS FREEPLAY ON THE BRAKE PEDAL AND THE BRAKES DO NOT GRAB IMMEDIATELY LIKE THE EQUINOX. EVEN MY C6 CORVETTE AND A NEWER SILVERADO WHOSE BRAKES WORK WELL. THEY NEVER GRAB WITH THE SLIGHTEST TOUCH.. SWITCHING BETWEEN VEHICLES CAUSES A SAFETY PROBLEM. WHEN GOING TO THE EQUINOX FROM ANOTHER CAR IT IS EASY TO CAUSE SEVERE LUNGING. THE BIGGER PROBLEM IS GOING TO ANOTHER VEHICLE WHERE YOU THEN TO LIGHTLY TOUCH THE BRAKES AND NOTHING HAPPENS, THIS DELAY COULD CAUSE AN ACCIDENT. IT SEEMS THERE SHOULD BE A STANDARD FOR BRAKES AND THIS COULD CAUSE AN ACCIDENT. THIS IS AN IMPORTANT ISSUE AND I DON'T SEE WHY GM IS IGNORING IT.. NHTSA SHOULD SET THIS STANDARD AND INSURE MAKERS VEHICLES COMPLY.
Corrective Action:
BRAKES ON THE 2018 EQUINOX ARE TOO SENSITIVE, WHEN APPLIED THEY CAUSE OCCUPANTS TO LUNGE FORWARD.WE THOUGHT THEY WOULD WEAR IN BUT AFTER SEVERAL THOUSANDS OF MILES THEY ARE STILL THE SAME.WE TALKED TO DEALERSHIP, MCDANIELS AND SERVICE MANAGER ABOUT THIS BUT THEY SAID IT'S LIKE THE OTHER EQUINOX. CALLED GM CUSTOMER CARE AND CORPORATE OFFICE BUT THEY DIDN'T CARE TO FOLLOW UP. TECHNICIAN SAID YES THEY HAVE TO BE CAREFUL DRIVING THEM WHEN SERVICING BECAUSE OF BRAKES.THERE IS NO FREEPLAY AND THEY AGGRESSIVELY ENGAGE WITH THE VERY SLIGHTEST TOUCH. IT IS NOT GOOD TO TOUCH BRAKES TO DISENGAGE THE CRUISE CONTROL BECAUSE IT JERKS THE CAR IMMEDIATELY. IT SEEMS THERE SHOULD BE A MANUFACTURING STANDARD FOR BRAKES. THE DEALERSHIP AND GM IGNORE ANY QUESTION AND CANNOT PROVIDE TECHNICAL DETAIL OR WHETHER IF IT IS WITHIN STANDARD OR NOT. IT SEEMS PETTY TO COMPLAIN ABOUT BRAKES WORKING "TOO GOOD" BUT IT REALLY IS A PROBLEM AND HURTS MY WIFES NECK WHEN BRAKING. IF YOU ONLY DRIVE THE EQUINOX YOU COULD GET USED TO IT AND ADJUST YOUR PRESSURE. THE PROBLEM IS WE HAVE A COUPLE OTHER GM VEHICLES AND IN THE OTHERS THERE IS FREEPLAY ON THE BRAKE PEDAL AND THE BRAKES DO NOT GRAB IMMEDIATELY LIKE THE EQUINOX. EVEN MY C6 CORVETTE AND A NEWER SILVERADO WHOSE BRAKES WORK WELL. THEY NEVER GRAB WITH THE SLIGHTEST TOUCH.. SWITCHING BETWEEN VEHICLES CAUSES A SAFETY PROBLEM. WHEN GOING TO THE EQUINOX FROM ANOTHER CAR IT IS EASY TO CAUSE SEVERE LUNGING. THE BIGGER PROBLEM IS GOING TO ANOTHER VEHICLE WHERE YOU THEN TO LIGHTLY TOUCH THE BRAKES AND NOTHING HAPPENS, THIS DELAY COULD CAUSE AN ACCIDENT. IT SEEMS THERE SHOULD BE A STANDARD FOR BRAKES AND THIS COULD CAUSE AN ACCIDENT. THIS IS AN IMPORTANT ISSUE AND I DON'T SEE WHY GM IS IGNORING IT.. NHTSA SHOULD SET THIS STANDARD AND INSURE MAKERS VEHICLES COMPLY.
Additional Notes:
BRAKES ON THE 2018 EQUINOX ARE TOO SENSITIVE, WHEN APPLIED THEY CAUSE OCCUPANTS TO LUNGE FORWARD.WE THOUGHT THEY WOULD WEAR IN BUT AFTER SEVERAL THOUSANDS OF MILES THEY ARE STILL THE SAME.WE TALKED TO DEALERSHIP, MCDANIELS AND SERVICE MANAGER ABOUT THIS BUT THEY SAID IT'S LIKE THE OTHER EQUINOX. CALLED GM CUSTOMER CARE AND CORPORATE OFFICE BUT THEY DIDN'T CARE TO FOLLOW UP. TECHNICIAN SAID YES THEY HAVE TO BE CAREFUL DRIVING THEM WHEN SERVICING BECAUSE OF BRAKES.THERE IS NO FREEPLAY AND THEY AGGRESSIVELY ENGAGE WITH THE VERY SLIGHTEST TOUCH. IT IS NOT GOOD TO TOUCH BRAKES TO DISENGAGE THE CRUISE CONTROL BECAUSE IT JERKS THE CAR IMMEDIATELY. IT SEEMS THERE SHOULD BE A MANUFACTURING STANDARD FOR BRAKES. THE DEALERSHIP AND GM IGNORE ANY QUESTION AND CANNOT PROVIDE TECHNICAL DETAIL OR WHETHER IF IT IS WITHIN STANDARD OR NOT. IT SEEMS PETTY TO COMPLAIN ABOUT BRAKES WORKING "TOO GOOD" BUT IT REALLY IS A PROBLEM AND HURTS MY WIFES NECK WHEN BRAKING. IF YOU ONLY DRIVE THE EQUINOX YOU COULD GET USED TO IT AND ADJUST YOUR PRESSURE. THE PROBLEM IS WE HAVE A COUPLE OTHER GM VEHICLES AND IN THE OTHERS THERE IS FREEPLAY ON THE BRAKE PEDAL AND THE BRAKES DO NOT GRAB IMMEDIATELY LIKE THE EQUINOX. EVEN MY C6 CORVETTE AND A NEWER SILVERADO WHOSE BRAKES WORK WELL. THEY NEVER GRAB WITH THE SLIGHTEST TOUCH.. SWITCHING BETWEEN VEHICLES CAUSES A SAFETY PROBLEM. WHEN GOING TO THE EQUINOX FROM ANOTHER CAR IT IS EASY TO CAUSE SEVERE LUNGING. THE BIGGER PROBLEM IS GOING TO ANOTHER VEHICLE WHERE YOU THEN TO LIGHTLY TOUCH THE BRAKES AND NOTHING HAPPENS, THIS DELAY COULD CAUSE AN ACCIDENT. IT SEEMS THERE SHOULD BE A STANDARD FOR BRAKES AND THIS COULD CAUSE AN ACCIDENT. THIS IS AN IMPORTANT ISSUE AND I DON'T SEE WHY GM IS IGNORING IT.. NHTSA SHOULD SET THIS STANDARD AND INSURE MAKERS VEHICLES COMPLY.
Mfg Campaign: 11173092
Recall Date: Jan 30, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT CONSTANT SPEED AND RPM OIL PRESSURE GOES FROM 30PSI TO 70PSI. IT DOESN'T SEEM LIKE HIGH OIL PRESSURE IS AS BIG A PROBLEM AS LOW PRESSURE. MY OTHER CARS DO NOT DO THIS AS OIL PRESSURE GOES UP WITH RPM SO I ASKED MCDANIELS SERVICE TECHNICIAN AND SERVICE MANAGER IF THIS WAS NORMAL. TECHNICIAN SAID HE COULDN'T REPEAT IT BUT IT DOES IT ALL THE TIME. I ASKED IF THIS WAS NORMAL AND THEY BOTH WEREN'T SURE. IN OCTOBER THE SERVICE MANAGER SAID HE WOULD CHECK AND GET BACK WITH ME BUT AS OF JAN 30, 2019 I HAVE NO RESPONSE. I HAVE CALLED A FEW TIMES BUT NO CALL BACK. I CALLED GM CUSTOMER CARE AND CORPORATE OFFICE. THEY SAID THEY WOULD FOLLOW UP BUT WHEN I CALLED BACK IN JANUARY THEY JUST SAID I HAVE TO TAKE IT TO THE DEALER AGAIN. ACTUALLAY I'M NOT SURE THIS IS NORMAL OR NOT ON THE 1.5T EQUINOX. IT MAY BE NORMAL, MAYBE GM HAS A VARIABLE PRESSURE PUMP TO ADD PRESSURE FOR VARIABLE VALVE TIMING. THE PROBLEM IS THE TECHNICIANS, SERVICE MANAGER AND CUSTOMER CARE HAVE NOT BEEN ABLE TO TELL ME THIS. THEY SHOULD KNOW OR BE ABLE TO GET AN ANSWER FOR THEIR CUSTOMERS ON TECHNICAL QUESTIONS. CARS ARE MORE TECHNICAL TODAY AND THE TECHNICIANS AND CUSTOMER SUPPORT SHOULD BE MORE TECHNICAL TO ADDRESS THESE ISSUES. REGARDLESS THEY SHOULD BE ABLE TO ANSWER CUSTOMERS QUESTIONS IN A TIMELY MANOR AND TELL CUSTOMERS IF THEY HAVE A PROBLEM OR NOT. THREE MONTHS IS TOO LONG TO WAIT FOR ANSWER, IT SEEMS AS THOUGH ANY ISSUE IS STALLED OR DELAYED TO TRY TO WAIT UNTILL THE CUSTOMER GIVES UP OR THE WARRANTY EXPIRES. I'M GLAD THIS IS JUST A MINOR ISSSUE -I HOPE.
Corrective Action:
WHILE DRIVING AT CONSTANT SPEED AND RPM OIL PRESSURE GOES FROM 30PSI TO 70PSI. IT DOESN'T SEEM LIKE HIGH OIL PRESSURE IS AS BIG A PROBLEM AS LOW PRESSURE. MY OTHER CARS DO NOT DO THIS AS OIL PRESSURE GOES UP WITH RPM SO I ASKED MCDANIELS SERVICE TECHNICIAN AND SERVICE MANAGER IF THIS WAS NORMAL. TECHNICIAN SAID HE COULDN'T REPEAT IT BUT IT DOES IT ALL THE TIME. I ASKED IF THIS WAS NORMAL AND THEY BOTH WEREN'T SURE. IN OCTOBER THE SERVICE MANAGER SAID HE WOULD CHECK AND GET BACK WITH ME BUT AS OF JAN 30, 2019 I HAVE NO RESPONSE. I HAVE CALLED A FEW TIMES BUT NO CALL BACK. I CALLED GM CUSTOMER CARE AND CORPORATE OFFICE. THEY SAID THEY WOULD FOLLOW UP BUT WHEN I CALLED BACK IN JANUARY THEY JUST SAID I HAVE TO TAKE IT TO THE DEALER AGAIN. ACTUALLAY I'M NOT SURE THIS IS NORMAL OR NOT ON THE 1.5T EQUINOX. IT MAY BE NORMAL, MAYBE GM HAS A VARIABLE PRESSURE PUMP TO ADD PRESSURE FOR VARIABLE VALVE TIMING. THE PROBLEM IS THE TECHNICIANS, SERVICE MANAGER AND CUSTOMER CARE HAVE NOT BEEN ABLE TO TELL ME THIS. THEY SHOULD KNOW OR BE ABLE TO GET AN ANSWER FOR THEIR CUSTOMERS ON TECHNICAL QUESTIONS. CARS ARE MORE TECHNICAL TODAY AND THE TECHNICIANS AND CUSTOMER SUPPORT SHOULD BE MORE TECHNICAL TO ADDRESS THESE ISSUES. REGARDLESS THEY SHOULD BE ABLE TO ANSWER CUSTOMERS QUESTIONS IN A TIMELY MANOR AND TELL CUSTOMERS IF THEY HAVE A PROBLEM OR NOT. THREE MONTHS IS TOO LONG TO WAIT FOR ANSWER, IT SEEMS AS THOUGH ANY ISSUE IS STALLED OR DELAYED TO TRY TO WAIT UNTILL THE CUSTOMER GIVES UP OR THE WARRANTY EXPIRES. I'M GLAD THIS IS JUST A MINOR ISSSUE -I HOPE.
Additional Notes:
WHILE DRIVING AT CONSTANT SPEED AND RPM OIL PRESSURE GOES FROM 30PSI TO 70PSI. IT DOESN'T SEEM LIKE HIGH OIL PRESSURE IS AS BIG A PROBLEM AS LOW PRESSURE. MY OTHER CARS DO NOT DO THIS AS OIL PRESSURE GOES UP WITH RPM SO I ASKED MCDANIELS SERVICE TECHNICIAN AND SERVICE MANAGER IF THIS WAS NORMAL. TECHNICIAN SAID HE COULDN'T REPEAT IT BUT IT DOES IT ALL THE TIME. I ASKED IF THIS WAS NORMAL AND THEY BOTH WEREN'T SURE. IN OCTOBER THE SERVICE MANAGER SAID HE WOULD CHECK AND GET BACK WITH ME BUT AS OF JAN 30, 2019 I HAVE NO RESPONSE. I HAVE CALLED A FEW TIMES BUT NO CALL BACK. I CALLED GM CUSTOMER CARE AND CORPORATE OFFICE. THEY SAID THEY WOULD FOLLOW UP BUT WHEN I CALLED BACK IN JANUARY THEY JUST SAID I HAVE TO TAKE IT TO THE DEALER AGAIN. ACTUALLAY I'M NOT SURE THIS IS NORMAL OR NOT ON THE 1.5T EQUINOX. IT MAY BE NORMAL, MAYBE GM HAS A VARIABLE PRESSURE PUMP TO ADD PRESSURE FOR VARIABLE VALVE TIMING. THE PROBLEM IS THE TECHNICIANS, SERVICE MANAGER AND CUSTOMER CARE HAVE NOT BEEN ABLE TO TELL ME THIS. THEY SHOULD KNOW OR BE ABLE TO GET AN ANSWER FOR THEIR CUSTOMERS ON TECHNICAL QUESTIONS. CARS ARE MORE TECHNICAL TODAY AND THE TECHNICIANS AND CUSTOMER SUPPORT SHOULD BE MORE TECHNICAL TO ADDRESS THESE ISSUES. REGARDLESS THEY SHOULD BE ABLE TO ANSWER CUSTOMERS QUESTIONS IN A TIMELY MANOR AND TELL CUSTOMERS IF THEY HAVE A PROBLEM OR NOT. THREE MONTHS IS TOO LONG TO WAIT FOR ANSWER, IT SEEMS AS THOUGH ANY ISSUE IS STALLED OR DELAYED TO TRY TO WAIT UNTILL THE CUSTOMER GIVES UP OR THE WARRANTY EXPIRES. I'M GLAD THIS IS JUST A MINOR ISSSUE -I HOPE.
Mfg Campaign: 11173095
Recall Date: Jan 30, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WAS PARKED ON A GRADE. THE VEHICLE WAS ON WITH GEAR IN PARK POSITION, WITHOUT THE PARK BRAKE ENGAGED, WHEN THE VEHICLE UNINTENTIONALLY ROLLED-AWAY. THE VEHICLE ROLLED OUT OF CONTROL HITTING ANOTHER PARKED VEHICLE AND FIXED OBJECT.
Corrective Action:
THE VEHICLE WAS PARKED ON A GRADE. THE VEHICLE WAS ON WITH GEAR IN PARK POSITION, WITHOUT THE PARK BRAKE ENGAGED, WHEN THE VEHICLE UNINTENTIONALLY ROLLED-AWAY. THE VEHICLE ROLLED OUT OF CONTROL HITTING ANOTHER PARKED VEHICLE AND FIXED OBJECT.
Additional Notes:
THE VEHICLE WAS PARKED ON A GRADE. THE VEHICLE WAS ON WITH GEAR IN PARK POSITION, WITHOUT THE PARK BRAKE ENGAGED, WHEN THE VEHICLE UNINTENTIONALLY ROLLED-AWAY. THE VEHICLE ROLLED OUT OF CONTROL HITTING ANOTHER PARKED VEHICLE AND FIXED OBJECT.
Mfg Campaign: 11171922
Recall Date: Jan 24, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
KINHOOK TIRES. THIS VEHICLE WAS DELIVERED TO ME WITH THESE TIRES, EVERY TIME THAT I DRIVE THE CAR AFTER IT HAS SAT OVERNIGHT IT BUMPS FOR THE FIRST QUARTER MILE. THS IS A PREMIERE VEHICLE SUPPOSEDLY. I HAVE COMPLAINED TO GM BUT WAS TOLD THEY MET GM MOTRS SPECS.
Corrective Action:
KINHOOK TIRES. THIS VEHICLE WAS DELIVERED TO ME WITH THESE TIRES, EVERY TIME THAT I DRIVE THE CAR AFTER IT HAS SAT OVERNIGHT IT BUMPS FOR THE FIRST QUARTER MILE. THS IS A PREMIERE VEHICLE SUPPOSEDLY. I HAVE COMPLAINED TO GM BUT WAS TOLD THEY MET GM MOTRS SPECS.
Additional Notes:
KINHOOK TIRES. THIS VEHICLE WAS DELIVERED TO ME WITH THESE TIRES, EVERY TIME THAT I DRIVE THE CAR AFTER IT HAS SAT OVERNIGHT IT BUMPS FOR THE FIRST QUARTER MILE. THS IS A PREMIERE VEHICLE SUPPOSEDLY. I HAVE COMPLAINED TO GM BUT WAS TOLD THEY MET GM MOTRS SPECS.
Mfg Campaign: 11171975
Recall Date: Jan 24, 2019
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX EQUIPPED WITH MICHELIN TOTAL PERFORMANCE TIRES, SIZE 225/60/R18 (NA). THE CONTACT STATED THAT THE REAR TIRES WERE WORN AND CAUSED A BUMPY RIDE WHILE DRIVING. THE FAILURE CAUSED THE VEHICLE TO DRIVE OFF THE ROAD OCCASIONALLY. THE VEHICLE WAS TAKEN TO KLEME SALES INC. (125-129 N 2ND AVE, STRATFORD, WI 54484, (715) 407-4179) WHERE A MECHANIC TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE TIRES WERE FINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 16,450. THE TIRE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX EQUIPPED WITH MICHELIN TOTAL PERFORMANCE TIRES, SIZE 225/60/R18 (NA). THE CONTACT STATED THAT THE REAR TIRES WERE WORN AND CAUSED A BUMPY RIDE WHILE DRIVING. THE FAILURE CAUSED THE VEHICLE TO DRIVE OFF THE ROAD OCCASIONALLY. THE VEHICLE WAS TAKEN TO KLEME SALES INC. (125-129 N 2ND AVE, STRATFORD, WI 54484, (715) 407-4179) WHERE A MECHANIC TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE TIRES WERE FINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 16,450. THE TIRE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX EQUIPPED WITH MICHELIN TOTAL PERFORMANCE TIRES, SIZE 225/60/R18 (NA). THE CONTACT STATED THAT THE REAR TIRES WERE WORN AND CAUSED A BUMPY RIDE WHILE DRIVING. THE FAILURE CAUSED THE VEHICLE TO DRIVE OFF THE ROAD OCCASIONALLY. THE VEHICLE WAS TAKEN TO KLEME SALES INC. (125-129 N 2ND AVE, STRATFORD, WI 54484, (715) 407-4179) WHERE A MECHANIC TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE TIRES WERE FINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 16,450. THE TIRE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11171713
Recall Date: Jan 23, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON FREEWAY SUNROOF OF PANORAMIC ROOF SHATTERED AND GLASS FELL INTO CAR. THIS WAS NOT CAUSED BY AN ACCIDENT WITH ANY VEHICLE. I WAS NEVER HIT BY ANY OBJECT TO CAUSE SUNROOF TO SHATTER. WEATHER CONDITIONS WERE DRY, COOL, AND CLOUDY.
Corrective Action:
WHILE DRIVING ON FREEWAY SUNROOF OF PANORAMIC ROOF SHATTERED AND GLASS FELL INTO CAR. THIS WAS NOT CAUSED BY AN ACCIDENT WITH ANY VEHICLE. I WAS NEVER HIT BY ANY OBJECT TO CAUSE SUNROOF TO SHATTER. WEATHER CONDITIONS WERE DRY, COOL, AND CLOUDY.
Additional Notes:
WHILE DRIVING ON FREEWAY SUNROOF OF PANORAMIC ROOF SHATTERED AND GLASS FELL INTO CAR. THIS WAS NOT CAUSED BY AN ACCIDENT WITH ANY VEHICLE. I WAS NEVER HIT BY ANY OBJECT TO CAUSE SUNROOF TO SHATTER. WEATHER CONDITIONS WERE DRY, COOL, AND CLOUDY.
Mfg Campaign: 11171222
Recall Date: Jan 21, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING FROM A STOP (AS IN TURNING FROM A STOP SIGN INTO A LANE WITH ONCOMING TRAFFIC) TO MERGE INTO FLOW OF TRAFFIC THE AUTOMATIC TRANSMISSION SHIFTS UP NORMALLY BUT THEN SUDDENLY DOWNSHIFTS INTO FIRST GEAR CAUSING RAPID DECELERATION CREATING A SITUATION THAT MAY CAUSE SOMEONE TO HIT THE REAR OF MY VEHICLE. THIS HAS HAPPENED 5 TIMES SO FAR. AFTER THE FIRST TIME THERE WAS ALSO A CHECK ENGINE CODE AND THE DEALER REPLACED A TRANSMISSION SENSOR. SINCE THE 1ST TIME (WITH JUST OVER 100 MILES ON THE BRAND NEW CAR) IT HAPPENED 3 MORE TIMES WITHOUT THE CHECK ENGINE LIGHT AND AFTER SHUTDOWN AND RESTARTED IT WOULD OPERATE NORMALLY. THE 5TH TIME (2 DAYS AGO) IT HAPPENED AGAIN ALMOST CAUSING AN ACCIDENT WITH ANOTHER VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON, I WENT SLOWLY STRAIGHT 2 THE DEALER (1 MILE AWAY AT THE TIME). IT IS STILL AT THE DEALER. THIS HAS ALL BEEN ON CITY STREETS. WHEN THIS OCCURS I TIED THE MANUAL FUNCTION ON THE SHIFTER AND IT STILL WOULDN'T SHIFT
Corrective Action:
WHEN ACCELERATING FROM A STOP (AS IN TURNING FROM A STOP SIGN INTO A LANE WITH ONCOMING TRAFFIC) TO MERGE INTO FLOW OF TRAFFIC THE AUTOMATIC TRANSMISSION SHIFTS UP NORMALLY BUT THEN SUDDENLY DOWNSHIFTS INTO FIRST GEAR CAUSING RAPID DECELERATION CREATING A SITUATION THAT MAY CAUSE SOMEONE TO HIT THE REAR OF MY VEHICLE. THIS HAS HAPPENED 5 TIMES SO FAR. AFTER THE FIRST TIME THERE WAS ALSO A CHECK ENGINE CODE AND THE DEALER REPLACED A TRANSMISSION SENSOR. SINCE THE 1ST TIME (WITH JUST OVER 100 MILES ON THE BRAND NEW CAR) IT HAPPENED 3 MORE TIMES WITHOUT THE CHECK ENGINE LIGHT AND AFTER SHUTDOWN AND RESTARTED IT WOULD OPERATE NORMALLY. THE 5TH TIME (2 DAYS AGO) IT HAPPENED AGAIN ALMOST CAUSING AN ACCIDENT WITH ANOTHER VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON, I WENT SLOWLY STRAIGHT 2 THE DEALER (1 MILE AWAY AT THE TIME). IT IS STILL AT THE DEALER. THIS HAS ALL BEEN ON CITY STREETS. WHEN THIS OCCURS I TIED THE MANUAL FUNCTION ON THE SHIFTER AND IT STILL WOULDN'T SHIFT
Additional Notes:
WHEN ACCELERATING FROM A STOP (AS IN TURNING FROM A STOP SIGN INTO A LANE WITH ONCOMING TRAFFIC) TO MERGE INTO FLOW OF TRAFFIC THE AUTOMATIC TRANSMISSION SHIFTS UP NORMALLY BUT THEN SUDDENLY DOWNSHIFTS INTO FIRST GEAR CAUSING RAPID DECELERATION CREATING A SITUATION THAT MAY CAUSE SOMEONE TO HIT THE REAR OF MY VEHICLE. THIS HAS HAPPENED 5 TIMES SO FAR. AFTER THE FIRST TIME THERE WAS ALSO A CHECK ENGINE CODE AND THE DEALER REPLACED A TRANSMISSION SENSOR. SINCE THE 1ST TIME (WITH JUST OVER 100 MILES ON THE BRAND NEW CAR) IT HAPPENED 3 MORE TIMES WITHOUT THE CHECK ENGINE LIGHT AND AFTER SHUTDOWN AND RESTARTED IT WOULD OPERATE NORMALLY. THE 5TH TIME (2 DAYS AGO) IT HAPPENED AGAIN ALMOST CAUSING AN ACCIDENT WITH ANOTHER VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON, I WENT SLOWLY STRAIGHT 2 THE DEALER (1 MILE AWAY AT THE TIME). IT IS STILL AT THE DEALER. THIS HAS ALL BEEN ON CITY STREETS. WHEN THIS OCCURS I TIED THE MANUAL FUNCTION ON THE SHIFTER AND IT STILL WOULDN'T SHIFT
Mfg Campaign: 11170291
Recall Date: Jan 16, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK PAINS AND THE PASSENGER SUSTAINED A SEVERE CONCUSSION AND A BROKEN RIGHT ELBOW. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND "NO SYSTEM MALFUNCTION" APPEARED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN APPOINTMENT WAS SCHEDULED WITH AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 19,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK PAINS AND THE PASSENGER SUSTAINED A SEVERE CONCUSSION AND A BROKEN RIGHT ELBOW. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND "NO SYSTEM MALFUNCTION" APPEARED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN APPOINTMENT WAS SCHEDULED WITH AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 19,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK PAINS AND THE PASSENGER SUSTAINED A SEVERE CONCUSSION AND A BROKEN RIGHT ELBOW. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND "NO SYSTEM MALFUNCTION" APPEARED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN APPOINTMENT WAS SCHEDULED WITH AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 19,000.
Mfg Campaign: 11170139
Recall Date: Jan 15, 2019
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Potential Consequences:
MUFFLER LEAK AT BOTH ENDS !!!!
Corrective Action:
MUFFLER LEAK AT BOTH ENDS !!!!
Additional Notes:
MUFFLER LEAK AT BOTH ENDS !!!!
Mfg Campaign: 11165485
Recall Date: Jan 6, 2019
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Corrective Action:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Additional Notes:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Mfg Campaign: 11165295
Recall Date: Jan 4, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Corrective Action:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Additional Notes:
WHILE DRIVING, WHEN TRYING TO CENTER THE CAR IN THE LANE I AM DRIVING IN, THE STEERING WHEEL STICKS. IT IS FOR JUST A SPILT SECOND BUT NONETHELESS, IT IS STICKING. ALSO, THE CAR DETECTION LIGHT ON THE DRIVERS SIDE MIRROR (CAR IN YOUR BLIND SPOT) STAYS ON. ALSO GET A MESSAGE THAT SAYS "SERVICE SIDE DETECTION SYSTEM" DEALER SAYS NO ERROR SHOWS UP FOR THEM.
Mfg Campaign: 11165295
Recall Date: Jan 4, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE WERE DRIVING ON I-75 AT 70MPH. WE HEARD A LOUD NOISE AND PULLED OVER ON THE SIDE OF THE HIGHWAY. GOT OUT AND DISCOVERED THAT THE REAR PANEL ABOVE THE BUMPER ON THE DRIVER SAD HAD TORN OFF. WE DID NOT HIT ANYTHING AND WE BELIEVE IT JUST BLEW OFF THE CAR. WE FILED AN ALLEGATION WITH GM AND WERE DENIED. ON THE PHONE THE CUSTOMER SERVICE PERSON SAID THAT WE WERE DENIED DUE TO PRIOR BUMPER DAMAGE. THERE WAS NO PRIOR DAMAGE AND GM WILL NOT PUT IT IN WRITING WHY THEY DENIED OUR CLAIM. ALSO THEY WILL NOT GIVE US A COPY OF THEIR REPORT OR THE INDEPENDENT INVESTIGATION REPORT SAYING THAT IT IS PRIVATE. WE WERE LUCKY THAT THE PART DID NOT HIT ANYBODY BEHIND US AS THAT COULD HAVE BEEN DISASTROUS. NOBODY ELSE PULLED OVER BEHIND US, SO WE HAVE NO WITNESS AS TO WHAT HAPPENED.
Corrective Action:
WE WERE DRIVING ON I-75 AT 70MPH. WE HEARD A LOUD NOISE AND PULLED OVER ON THE SIDE OF THE HIGHWAY. GOT OUT AND DISCOVERED THAT THE REAR PANEL ABOVE THE BUMPER ON THE DRIVER SAD HAD TORN OFF. WE DID NOT HIT ANYTHING AND WE BELIEVE IT JUST BLEW OFF THE CAR. WE FILED AN ALLEGATION WITH GM AND WERE DENIED. ON THE PHONE THE CUSTOMER SERVICE PERSON SAID THAT WE WERE DENIED DUE TO PRIOR BUMPER DAMAGE. THERE WAS NO PRIOR DAMAGE AND GM WILL NOT PUT IT IN WRITING WHY THEY DENIED OUR CLAIM. ALSO THEY WILL NOT GIVE US A COPY OF THEIR REPORT OR THE INDEPENDENT INVESTIGATION REPORT SAYING THAT IT IS PRIVATE. WE WERE LUCKY THAT THE PART DID NOT HIT ANYBODY BEHIND US AS THAT COULD HAVE BEEN DISASTROUS. NOBODY ELSE PULLED OVER BEHIND US, SO WE HAVE NO WITNESS AS TO WHAT HAPPENED.
Additional Notes:
WE WERE DRIVING ON I-75 AT 70MPH. WE HEARD A LOUD NOISE AND PULLED OVER ON THE SIDE OF THE HIGHWAY. GOT OUT AND DISCOVERED THAT THE REAR PANEL ABOVE THE BUMPER ON THE DRIVER SAD HAD TORN OFF. WE DID NOT HIT ANYTHING AND WE BELIEVE IT JUST BLEW OFF THE CAR. WE FILED AN ALLEGATION WITH GM AND WERE DENIED. ON THE PHONE THE CUSTOMER SERVICE PERSON SAID THAT WE WERE DENIED DUE TO PRIOR BUMPER DAMAGE. THERE WAS NO PRIOR DAMAGE AND GM WILL NOT PUT IT IN WRITING WHY THEY DENIED OUR CLAIM. ALSO THEY WILL NOT GIVE US A COPY OF THEIR REPORT OR THE INDEPENDENT INVESTIGATION REPORT SAYING THAT IT IS PRIVATE. WE WERE LUCKY THAT THE PART DID NOT HIT ANYBODY BEHIND US AS THAT COULD HAVE BEEN DISASTROUS. NOBODY ELSE PULLED OVER BEHIND US, SO WE HAVE NO WITNESS AS TO WHAT HAPPENED.
Mfg Campaign: 11164742
Recall Date: Jan 3, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING TO WORK ON,A TWO LANED HIGHWAY AND SUDDENLY I JUST HEAR AN EXPLPSION. THE SOUND OF WHAT I FOUND WAS A HEAD ON COLLISION MY CAR WENT INTO OMCOMING TRAFFIC. THE ENGINE AND TRANSMISSION WERE NOT IN THE VEHICLE AT THE SCENE OF THE ACCIDENT. I BROKE MY PELVIS AMD THE SEAT BELT CUT ME OPEN. I LOST CONSCIOUSNESS AND HAVE A SLIGHT BRAIN INJURY. I WAS TRAVELING AT 55 MPH. RIGHT BEFORE THE EXPLPSION SOUND MY CAR VEARED TO THE RIGHT AND I HEARD THE ROAD SAFETY BUMPS. I CORRECTED MYSELF AS I ALWAYS WOULD AND NEXT THING I KNOW IM IN A SEVERE HEAD ON COLLISION LUCKY TO BE ALIVE. TRANSMISSIOMS AND ENGINES DONT JUST FLY OUT DURING AN ACCIDENT EXCEPT AT VERY HIGH SPEEDS... I BELIEVE THE CAR WAS DEFECTIVE AS I DID NOT DRIVE IN FRONT OF ANOTHER VEHICLE HEAD ON.
Corrective Action:
I WAS DRIVING TO WORK ON,A TWO LANED HIGHWAY AND SUDDENLY I JUST HEAR AN EXPLPSION. THE SOUND OF WHAT I FOUND WAS A HEAD ON COLLISION MY CAR WENT INTO OMCOMING TRAFFIC. THE ENGINE AND TRANSMISSION WERE NOT IN THE VEHICLE AT THE SCENE OF THE ACCIDENT. I BROKE MY PELVIS AMD THE SEAT BELT CUT ME OPEN. I LOST CONSCIOUSNESS AND HAVE A SLIGHT BRAIN INJURY. I WAS TRAVELING AT 55 MPH. RIGHT BEFORE THE EXPLPSION SOUND MY CAR VEARED TO THE RIGHT AND I HEARD THE ROAD SAFETY BUMPS. I CORRECTED MYSELF AS I ALWAYS WOULD AND NEXT THING I KNOW IM IN A SEVERE HEAD ON COLLISION LUCKY TO BE ALIVE. TRANSMISSIOMS AND ENGINES DONT JUST FLY OUT DURING AN ACCIDENT EXCEPT AT VERY HIGH SPEEDS... I BELIEVE THE CAR WAS DEFECTIVE AS I DID NOT DRIVE IN FRONT OF ANOTHER VEHICLE HEAD ON.
Additional Notes:
I WAS DRIVING TO WORK ON,A TWO LANED HIGHWAY AND SUDDENLY I JUST HEAR AN EXPLPSION. THE SOUND OF WHAT I FOUND WAS A HEAD ON COLLISION MY CAR WENT INTO OMCOMING TRAFFIC. THE ENGINE AND TRANSMISSION WERE NOT IN THE VEHICLE AT THE SCENE OF THE ACCIDENT. I BROKE MY PELVIS AMD THE SEAT BELT CUT ME OPEN. I LOST CONSCIOUSNESS AND HAVE A SLIGHT BRAIN INJURY. I WAS TRAVELING AT 55 MPH. RIGHT BEFORE THE EXPLPSION SOUND MY CAR VEARED TO THE RIGHT AND I HEARD THE ROAD SAFETY BUMPS. I CORRECTED MYSELF AS I ALWAYS WOULD AND NEXT THING I KNOW IM IN A SEVERE HEAD ON COLLISION LUCKY TO BE ALIVE. TRANSMISSIOMS AND ENGINES DONT JUST FLY OUT DURING AN ACCIDENT EXCEPT AT VERY HIGH SPEEDS... I BELIEVE THE CAR WAS DEFECTIVE AS I DID NOT DRIVE IN FRONT OF ANOTHER VEHICLE HEAD ON.
Mfg Campaign: 11163296
Recall Date: Dec 24, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
OUR 37 YR OLD SON WHO WAS VISITING FROM OUT OF TOWN FOR THE HOLIDAYS WAS DRIVING ON OUR LOCAL INTERSTATE WHEN HE HEARD A LOUD NOISE IN THE FRONT END AND WHAT HE THOUGHT WAS THE DRIVERS SIDE. HE KNEW HE DID NOT HIT ANYTHING IN THE ROAD OR POTHOLE. THE NEXT THING HE KNEW HE WAS QUICKLY SLIDING TO A STOP. HE DID NOT KNOW WHAT HAPPENED. HE PULLED ONTO THE SHOULDER OF THE ROAD AND SAW THE LEFT FRONT TIRE WAS MISSING, BUT OBSERVED THAT THE FIVE LUG NUTS AND THE CENTER PART OF THE ALUMINUM ALLOY CAST RIM WERE STILL TIGHT AND INTACT ON THE HUB. TWO NEW YORK STATE POLICE RESPONDED AND RETRIEVED THE TIRE, RUBBER STILL FULLY IN TACT, NO BLOW OUT, NO DAMAGE, BUT THE ENTIRE INNER RIM HAD DISINTEGRATED WAS MISSING. THE ONLY PART OF THE RIM LEFT WAS THE CIRCLE AREA THAT THE TIRE HUGS, BASICALLY THE LIP AREA. ALL THE CENTER MASS, SPOKES WERE GONE. LUG NUTS WERE TIGHT..TROOPER SAID IN HIS 28 YRS HE NEVER SAW ANYTHING LIKE THIS AND WROTE IN HIS ACCIDENT REPORT AS CAUSE OF ACCIDENT "FAULTY EQUIPMENT FAILURE". THE VEHICLE STRUCK NOTHING PRIOR, DURING, OVER AFTER THIS EVENT. HAD MY WIFE BEEN DRIVING, SHE PROBABLY WOULD HAVE PANICKED OR WORSE. THIS COULD HAVE EASILY BECOME A MULTI CAR PILEUP WITH INJURIES AND OR FATALITIES. HAVING AN AUTOMOTIVE BACKGROUND AND EXPERIENCE AND UNDERSTANDING BUILDING MY FIRST CAR ENGINE AT AGE 15 YRS OLD IT IS MY BELIEF THAT THIS WAS A FAULTY RIM BASED ON IMPURITIES IN ITS CASTING PROCESS OR A POSSIBLE STRESS CRACK. HAD THIS BEEN BILLET MACHINED ALUMINUM INSTEAD OF CAST ALUMINUM/ALLOY THIS EVENT WOULD NEVER HAD HAPPENED. MY CONCERN IS PUBLIC SAFETY IN REGARDS TO THIS FAILURE, NOT KNOWING IF THIS IS AN ISOLATED INCIDENT OR ARE THERE MILLIONS OF CARS OUT THERE THAT THIS COULD HAPPEN TO, WHICH I KNOW GM WOULD TRY TO SWEEP UNDER THE RUG AS IT WOULD COST MILLIONS OF DOLLARS FOR RECALLS TO REFIT CARS WITH NEWER SAFER RIMS. I HAVE SEVERAL PHOTOS/VIDEO. THANK YOU
Corrective Action:
OUR 37 YR OLD SON WHO WAS VISITING FROM OUT OF TOWN FOR THE HOLIDAYS WAS DRIVING ON OUR LOCAL INTERSTATE WHEN HE HEARD A LOUD NOISE IN THE FRONT END AND WHAT HE THOUGHT WAS THE DRIVERS SIDE. HE KNEW HE DID NOT HIT ANYTHING IN THE ROAD OR POTHOLE. THE NEXT THING HE KNEW HE WAS QUICKLY SLIDING TO A STOP. HE DID NOT KNOW WHAT HAPPENED. HE PULLED ONTO THE SHOULDER OF THE ROAD AND SAW THE LEFT FRONT TIRE WAS MISSING, BUT OBSERVED THAT THE FIVE LUG NUTS AND THE CENTER PART OF THE ALUMINUM ALLOY CAST RIM WERE STILL TIGHT AND INTACT ON THE HUB. TWO NEW YORK STATE POLICE RESPONDED AND RETRIEVED THE TIRE, RUBBER STILL FULLY IN TACT, NO BLOW OUT, NO DAMAGE, BUT THE ENTIRE INNER RIM HAD DISINTEGRATED WAS MISSING. THE ONLY PART OF THE RIM LEFT WAS THE CIRCLE AREA THAT THE TIRE HUGS, BASICALLY THE LIP AREA. ALL THE CENTER MASS, SPOKES WERE GONE. LUG NUTS WERE TIGHT..TROOPER SAID IN HIS 28 YRS HE NEVER SAW ANYTHING LIKE THIS AND WROTE IN HIS ACCIDENT REPORT AS CAUSE OF ACCIDENT "FAULTY EQUIPMENT FAILURE". THE VEHICLE STRUCK NOTHING PRIOR, DURING, OVER AFTER THIS EVENT. HAD MY WIFE BEEN DRIVING, SHE PROBABLY WOULD HAVE PANICKED OR WORSE. THIS COULD HAVE EASILY BECOME A MULTI CAR PILEUP WITH INJURIES AND OR FATALITIES. HAVING AN AUTOMOTIVE BACKGROUND AND EXPERIENCE AND UNDERSTANDING BUILDING MY FIRST CAR ENGINE AT AGE 15 YRS OLD IT IS MY BELIEF THAT THIS WAS A FAULTY RIM BASED ON IMPURITIES IN ITS CASTING PROCESS OR A POSSIBLE STRESS CRACK. HAD THIS BEEN BILLET MACHINED ALUMINUM INSTEAD OF CAST ALUMINUM/ALLOY THIS EVENT WOULD NEVER HAD HAPPENED. MY CONCERN IS PUBLIC SAFETY IN REGARDS TO THIS FAILURE, NOT KNOWING IF THIS IS AN ISOLATED INCIDENT OR ARE THERE MILLIONS OF CARS OUT THERE THAT THIS COULD HAPPEN TO, WHICH I KNOW GM WOULD TRY TO SWEEP UNDER THE RUG AS IT WOULD COST MILLIONS OF DOLLARS FOR RECALLS TO REFIT CARS WITH NEWER SAFER RIMS. I HAVE SEVERAL PHOTOS/VIDEO. THANK YOU
Additional Notes:
OUR 37 YR OLD SON WHO WAS VISITING FROM OUT OF TOWN FOR THE HOLIDAYS WAS DRIVING ON OUR LOCAL INTERSTATE WHEN HE HEARD A LOUD NOISE IN THE FRONT END AND WHAT HE THOUGHT WAS THE DRIVERS SIDE. HE KNEW HE DID NOT HIT ANYTHING IN THE ROAD OR POTHOLE. THE NEXT THING HE KNEW HE WAS QUICKLY SLIDING TO A STOP. HE DID NOT KNOW WHAT HAPPENED. HE PULLED ONTO THE SHOULDER OF THE ROAD AND SAW THE LEFT FRONT TIRE WAS MISSING, BUT OBSERVED THAT THE FIVE LUG NUTS AND THE CENTER PART OF THE ALUMINUM ALLOY CAST RIM WERE STILL TIGHT AND INTACT ON THE HUB. TWO NEW YORK STATE POLICE RESPONDED AND RETRIEVED THE TIRE, RUBBER STILL FULLY IN TACT, NO BLOW OUT, NO DAMAGE, BUT THE ENTIRE INNER RIM HAD DISINTEGRATED WAS MISSING. THE ONLY PART OF THE RIM LEFT WAS THE CIRCLE AREA THAT THE TIRE HUGS, BASICALLY THE LIP AREA. ALL THE CENTER MASS, SPOKES WERE GONE. LUG NUTS WERE TIGHT..TROOPER SAID IN HIS 28 YRS HE NEVER SAW ANYTHING LIKE THIS AND WROTE IN HIS ACCIDENT REPORT AS CAUSE OF ACCIDENT "FAULTY EQUIPMENT FAILURE". THE VEHICLE STRUCK NOTHING PRIOR, DURING, OVER AFTER THIS EVENT. HAD MY WIFE BEEN DRIVING, SHE PROBABLY WOULD HAVE PANICKED OR WORSE. THIS COULD HAVE EASILY BECOME A MULTI CAR PILEUP WITH INJURIES AND OR FATALITIES. HAVING AN AUTOMOTIVE BACKGROUND AND EXPERIENCE AND UNDERSTANDING BUILDING MY FIRST CAR ENGINE AT AGE 15 YRS OLD IT IS MY BELIEF THAT THIS WAS A FAULTY RIM BASED ON IMPURITIES IN ITS CASTING PROCESS OR A POSSIBLE STRESS CRACK. HAD THIS BEEN BILLET MACHINED ALUMINUM INSTEAD OF CAST ALUMINUM/ALLOY THIS EVENT WOULD NEVER HAD HAPPENED. MY CONCERN IS PUBLIC SAFETY IN REGARDS TO THIS FAILURE, NOT KNOWING IF THIS IS AN ISOLATED INCIDENT OR ARE THERE MILLIONS OF CARS OUT THERE THAT THIS COULD HAPPEN TO, WHICH I KNOW GM WOULD TRY TO SWEEP UNDER THE RUG AS IT WOULD COST MILLIONS OF DOLLARS FOR RECALLS TO REFIT CARS WITH NEWER SAFER RIMS. I HAVE SEVERAL PHOTOS/VIDEO. THANK YOU
Mfg Campaign: 11162131
Recall Date: Dec 17, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHEN THE AIR CONDITIONING WAS BEING OPERATED, WHITE SHINY DEBRIS CAME OUT OF THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BOMMARITO CHEVROLET SOUTH (6127 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 487-9800) WHERE THE CONTACT WAS INFORMED THAT THE DEBRIS COULD BE FROM THE OUTSIDE ENVIRONMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE WHITE FLAKES WERE TESTED BY A COMPANY CALLED ANALYTICS CORPORATION WHO INFORMED THE CONTACT THAT THE WHITE FLAKES WAS COMBINED WITH DIFFERENT METALS, WHICH WERE CONSIDERED HAZARDOUS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500. *DT CONSUMER STATED THE DEALERSHIP TOOK THE 2015 EQUINOX AND TRADED IT IN FOR 2018 EQUINOX BUT CONSUMER HAD THE SAME PROBLEM WITH THE NEW VEHICLE POSSIBLE TOXINS.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHEN THE AIR CONDITIONING WAS BEING OPERATED, WHITE SHINY DEBRIS CAME OUT OF THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BOMMARITO CHEVROLET SOUTH (6127 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 487-9800) WHERE THE CONTACT WAS INFORMED THAT THE DEBRIS COULD BE FROM THE OUTSIDE ENVIRONMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE WHITE FLAKES WERE TESTED BY A COMPANY CALLED ANALYTICS CORPORATION WHO INFORMED THE CONTACT THAT THE WHITE FLAKES WAS COMBINED WITH DIFFERENT METALS, WHICH WERE CONSIDERED HAZARDOUS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500. *DT CONSUMER STATED THE DEALERSHIP TOOK THE 2015 EQUINOX AND TRADED IT IN FOR 2018 EQUINOX BUT CONSUMER HAD THE SAME PROBLEM WITH THE NEW VEHICLE POSSIBLE TOXINS.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHEN THE AIR CONDITIONING WAS BEING OPERATED, WHITE SHINY DEBRIS CAME OUT OF THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BOMMARITO CHEVROLET SOUTH (6127 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 487-9800) WHERE THE CONTACT WAS INFORMED THAT THE DEBRIS COULD BE FROM THE OUTSIDE ENVIRONMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE WHITE FLAKES WERE TESTED BY A COMPANY CALLED ANALYTICS CORPORATION WHO INFORMED THE CONTACT THAT THE WHITE FLAKES WAS COMBINED WITH DIFFERENT METALS, WHICH WERE CONSIDERED HAZARDOUS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500. *DT CONSUMER STATED THE DEALERSHIP TOOK THE 2015 EQUINOX AND TRADED IT IN FOR 2018 EQUINOX BUT CONSUMER HAD THE SAME PROBLEM WITH THE NEW VEHICLE POSSIBLE TOXINS.*JB
Mfg Campaign: 11155560
Recall Date: Dec 3, 2018
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