Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox vehicles. The driver and front passenger door window glass may not be properly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18136
Recall Date: Apr 19, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
487 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Corrective Action:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Additional Notes:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Mfg Campaign: 11154629
Recall Date: Nov 28, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Corrective Action:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Additional Notes:
CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.
Mfg Campaign: 11154629
Recall Date: Nov 28, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
AFTER THE FIRST SNOW, DRIVING WITH MY NEW EQUINOX THE SLUSH BUILT UP INSIDE THE WHEEL-WELLS AND AFFECTED THE DRIVING. MY CAR SHIMMIED WHILE DRIVING AT ANY SPEED, AND I HAVE TO STOP AND CHOP OUT THE ICE AROUND THE TIRES AND SPRING ABOVE THE TIRE, WHICH IS VERY CLOSE TO THE TIRE. IT SEEMS TO BE THE "FABRIC" THAT THE WHEEL-WELL IS MADE FROM. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER SUV I HAVE DRIVEN IN WINTER. NOW THAT I HAVE OWNED IT A WHILE AND TODAY IS THE FIRST REAL SNOW OF FALL, IT IS CONTINUING TO DO THIS. I CALLED THE DEALER TODAY AND THEY SAID THAT ALL DAY TODAY THEY HAVE BEEN DEALING WITH CUSTOMERS AND THIS ISSUE.
Corrective Action:
AFTER THE FIRST SNOW, DRIVING WITH MY NEW EQUINOX THE SLUSH BUILT UP INSIDE THE WHEEL-WELLS AND AFFECTED THE DRIVING. MY CAR SHIMMIED WHILE DRIVING AT ANY SPEED, AND I HAVE TO STOP AND CHOP OUT THE ICE AROUND THE TIRES AND SPRING ABOVE THE TIRE, WHICH IS VERY CLOSE TO THE TIRE. IT SEEMS TO BE THE "FABRIC" THAT THE WHEEL-WELL IS MADE FROM. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER SUV I HAVE DRIVEN IN WINTER. NOW THAT I HAVE OWNED IT A WHILE AND TODAY IS THE FIRST REAL SNOW OF FALL, IT IS CONTINUING TO DO THIS. I CALLED THE DEALER TODAY AND THEY SAID THAT ALL DAY TODAY THEY HAVE BEEN DEALING WITH CUSTOMERS AND THIS ISSUE.
Additional Notes:
AFTER THE FIRST SNOW, DRIVING WITH MY NEW EQUINOX THE SLUSH BUILT UP INSIDE THE WHEEL-WELLS AND AFFECTED THE DRIVING. MY CAR SHIMMIED WHILE DRIVING AT ANY SPEED, AND I HAVE TO STOP AND CHOP OUT THE ICE AROUND THE TIRES AND SPRING ABOVE THE TIRE, WHICH IS VERY CLOSE TO THE TIRE. IT SEEMS TO BE THE "FABRIC" THAT THE WHEEL-WELL IS MADE FROM. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER SUV I HAVE DRIVEN IN WINTER. NOW THAT I HAVE OWNED IT A WHILE AND TODAY IS THE FIRST REAL SNOW OF FALL, IT IS CONTINUING TO DO THIS. I CALLED THE DEALER TODAY AND THEY SAID THAT ALL DAY TODAY THEY HAVE BEEN DEALING WITH CUSTOMERS AND THIS ISSUE.
Mfg Campaign: 11152060
Recall Date: Nov 16, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER INFORMATION CLUSTER DIC GOES BLANK AND FLICKERS ON AND OFF INTERMITTENTLY WHILE THE VEHICLE IS IN OPERATION. THIS IS A OCCURRENCE THAT HAPPENS FREQUENTLY WHEN THE VEHICLE IS IN OPERATION AND AT IDLE/STOP.
Corrective Action:
THE DRIVER INFORMATION CLUSTER DIC GOES BLANK AND FLICKERS ON AND OFF INTERMITTENTLY WHILE THE VEHICLE IS IN OPERATION. THIS IS A OCCURRENCE THAT HAPPENS FREQUENTLY WHEN THE VEHICLE IS IN OPERATION AND AT IDLE/STOP.
Additional Notes:
THE DRIVER INFORMATION CLUSTER DIC GOES BLANK AND FLICKERS ON AND OFF INTERMITTENTLY WHILE THE VEHICLE IS IN OPERATION. THIS IS A OCCURRENCE THAT HAPPENS FREQUENTLY WHEN THE VEHICLE IS IN OPERATION AND AT IDLE/STOP.
Mfg Campaign: 11141520
Recall Date: Oct 19, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GMCACUPDATE@GM.COM MAY 25, 2018, 8:42 AM TO ME EMAIL ID# T1EM01CAC (DO NOT DELETE/ALTER THIS LINE) ================================================== DEAR JOEY, THANK YOU FOR CALLING CHEVROLET WITH REGARD TO YOUR 2018 CHEVROLET EQUINOX. FOR YOUR REFERENCE, YOUR CASE NUMBER FROM OUR CONVERSATION TODAY IS 8-4188760340. I APPRECIATE THE OPPORTUNITY TO ASSIST YOU. CHEVROLET CUSTOMER ASSISTANCE CHEVROLET HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE RUN OUT OF GAS BECAUSE YOU CANNOT TRUST THE FUEL GAUGE. IT WILL NORMALLY TAKE 10 GALLONS TO FILL A TANK THAT HOLDS 15 GALLONS AND IT SHOWS EMPTY.
Corrective Action:
GMCACUPDATE@GM.COM MAY 25, 2018, 8:42 AM TO ME EMAIL ID# T1EM01CAC (DO NOT DELETE/ALTER THIS LINE) ================================================== DEAR JOEY, THANK YOU FOR CALLING CHEVROLET WITH REGARD TO YOUR 2018 CHEVROLET EQUINOX. FOR YOUR REFERENCE, YOUR CASE NUMBER FROM OUR CONVERSATION TODAY IS 8-4188760340. I APPRECIATE THE OPPORTUNITY TO ASSIST YOU. CHEVROLET CUSTOMER ASSISTANCE CHEVROLET HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE RUN OUT OF GAS BECAUSE YOU CANNOT TRUST THE FUEL GAUGE. IT WILL NORMALLY TAKE 10 GALLONS TO FILL A TANK THAT HOLDS 15 GALLONS AND IT SHOWS EMPTY.
Additional Notes:
GMCACUPDATE@GM.COM MAY 25, 2018, 8:42 AM TO ME EMAIL ID# T1EM01CAC (DO NOT DELETE/ALTER THIS LINE) ================================================== DEAR JOEY, THANK YOU FOR CALLING CHEVROLET WITH REGARD TO YOUR 2018 CHEVROLET EQUINOX. FOR YOUR REFERENCE, YOUR CASE NUMBER FROM OUR CONVERSATION TODAY IS 8-4188760340. I APPRECIATE THE OPPORTUNITY TO ASSIST YOU. CHEVROLET CUSTOMER ASSISTANCE CHEVROLET HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE RUN OUT OF GAS BECAUSE YOU CANNOT TRUST THE FUEL GAUGE. IT WILL NORMALLY TAKE 10 GALLONS TO FILL A TANK THAT HOLDS 15 GALLONS AND IT SHOWS EMPTY.
Mfg Campaign: 11140183
Recall Date: Oct 13, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS INVOLVED IN COLLISION OF THE REAR END AND FRONT END ....AIR BAGS SMOKED BUT DID NOT DEPLOY. VEHICLE WAS STOPPED WHEN REAR ENDED AND THEN HIT STATIONARY CAR IN FRONT WHILE TRAVELING ON CITY STREET
Corrective Action:
VEHICLE WAS INVOLVED IN COLLISION OF THE REAR END AND FRONT END ....AIR BAGS SMOKED BUT DID NOT DEPLOY. VEHICLE WAS STOPPED WHEN REAR ENDED AND THEN HIT STATIONARY CAR IN FRONT WHILE TRAVELING ON CITY STREET
Additional Notes:
VEHICLE WAS INVOLVED IN COLLISION OF THE REAR END AND FRONT END ....AIR BAGS SMOKED BUT DID NOT DEPLOY. VEHICLE WAS STOPPED WHEN REAR ENDED AND THEN HIT STATIONARY CAR IN FRONT WHILE TRAVELING ON CITY STREET
Mfg Campaign: 11139055
Recall Date: Oct 8, 2018
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE CURRENT LOCKED-IN WALL-MOUNTED SHOULDER SAFETY STRAPS ARE VERY UNCOMFORTABLE AND POSSIBLY DANGEROUS FOR A SHORT PERSON. PREVIOUSLY WE OWNED A 2012 EQUINOX, AND BEING UNDER 5'2" TALL, I USED THE WALL-MOUNTED SHOULDER STRAP "SLIDER" ADJUSTMENT TO COMFORTABLY ADJUST THE SEAT BELT HEIGHT IN BOTH THE DRIVER AND FRONT PASSENGER SEATS. WE NOW OWN A 2018 EQUINOX, AND IT NO LONGER HAS THE "SLIDER" HEIGHT ADJUSTMENT (WALL-MOUNTED). IT ONLY HAS THE LOCKED-IN SHOULDER STRAP. THE SHOULDER STRAP RESTS AGAINST THE SIDE OF MY NECK, AND FEELS AS IF IT IS RUBBING OR CUTTING INTO MY NECK. NOW, INSTEAD OF THE SHOULDER STRAP HEIGHT BEING ADJUSTABLE, THE PASSENGER SEAT HEIGHT IS ADJUSTABLE (THE DRIVER SEAT HEIGHT PREVIOUSLY WAS ADJUSTABLE). WHILE THE ADDITIONAL VISIBILITY IS HELPFUL, THE SHOULDER STRAP STILL FEEL AS IF IT IS RUBBING OR CUTTING INTO MY NECK. TO ALLEVIATE THE PROBLEM, WHEN I AM DRIVING (USING BOTH HANDS, AS I ALWAYS DO), THIS IS NOT POSSIBLE, SO I TRY TO WEAR A SHIRT WITH A COLLAR TO TUCK THE STRAP UNDER. THIS IS NOT MUCH BETTER. WHEN I AM A PASSENGER, I EITHER HOLD THE SHOULDER STRAP WITH MY HAND, OR PUT MY FOREARM UNDER THE SHOULDER STRAP, BUT STILL KEEP THE STRAP OVER MY SHOULDER. WHILE I MAY RISK A BROKEN HAND OR ARM WITH THESE METHODS, IT IS PREFERABLE TO RISKING A POSSIBLE BROKEN NECK.
Corrective Action:
THE CURRENT LOCKED-IN WALL-MOUNTED SHOULDER SAFETY STRAPS ARE VERY UNCOMFORTABLE AND POSSIBLY DANGEROUS FOR A SHORT PERSON. PREVIOUSLY WE OWNED A 2012 EQUINOX, AND BEING UNDER 5'2" TALL, I USED THE WALL-MOUNTED SHOULDER STRAP "SLIDER" ADJUSTMENT TO COMFORTABLY ADJUST THE SEAT BELT HEIGHT IN BOTH THE DRIVER AND FRONT PASSENGER SEATS. WE NOW OWN A 2018 EQUINOX, AND IT NO LONGER HAS THE "SLIDER" HEIGHT ADJUSTMENT (WALL-MOUNTED). IT ONLY HAS THE LOCKED-IN SHOULDER STRAP. THE SHOULDER STRAP RESTS AGAINST THE SIDE OF MY NECK, AND FEELS AS IF IT IS RUBBING OR CUTTING INTO MY NECK. NOW, INSTEAD OF THE SHOULDER STRAP HEIGHT BEING ADJUSTABLE, THE PASSENGER SEAT HEIGHT IS ADJUSTABLE (THE DRIVER SEAT HEIGHT PREVIOUSLY WAS ADJUSTABLE). WHILE THE ADDITIONAL VISIBILITY IS HELPFUL, THE SHOULDER STRAP STILL FEEL AS IF IT IS RUBBING OR CUTTING INTO MY NECK. TO ALLEVIATE THE PROBLEM, WHEN I AM DRIVING (USING BOTH HANDS, AS I ALWAYS DO), THIS IS NOT POSSIBLE, SO I TRY TO WEAR A SHIRT WITH A COLLAR TO TUCK THE STRAP UNDER. THIS IS NOT MUCH BETTER. WHEN I AM A PASSENGER, I EITHER HOLD THE SHOULDER STRAP WITH MY HAND, OR PUT MY FOREARM UNDER THE SHOULDER STRAP, BUT STILL KEEP THE STRAP OVER MY SHOULDER. WHILE I MAY RISK A BROKEN HAND OR ARM WITH THESE METHODS, IT IS PREFERABLE TO RISKING A POSSIBLE BROKEN NECK.
Additional Notes:
THE CURRENT LOCKED-IN WALL-MOUNTED SHOULDER SAFETY STRAPS ARE VERY UNCOMFORTABLE AND POSSIBLY DANGEROUS FOR A SHORT PERSON. PREVIOUSLY WE OWNED A 2012 EQUINOX, AND BEING UNDER 5'2" TALL, I USED THE WALL-MOUNTED SHOULDER STRAP "SLIDER" ADJUSTMENT TO COMFORTABLY ADJUST THE SEAT BELT HEIGHT IN BOTH THE DRIVER AND FRONT PASSENGER SEATS. WE NOW OWN A 2018 EQUINOX, AND IT NO LONGER HAS THE "SLIDER" HEIGHT ADJUSTMENT (WALL-MOUNTED). IT ONLY HAS THE LOCKED-IN SHOULDER STRAP. THE SHOULDER STRAP RESTS AGAINST THE SIDE OF MY NECK, AND FEELS AS IF IT IS RUBBING OR CUTTING INTO MY NECK. NOW, INSTEAD OF THE SHOULDER STRAP HEIGHT BEING ADJUSTABLE, THE PASSENGER SEAT HEIGHT IS ADJUSTABLE (THE DRIVER SEAT HEIGHT PREVIOUSLY WAS ADJUSTABLE). WHILE THE ADDITIONAL VISIBILITY IS HELPFUL, THE SHOULDER STRAP STILL FEEL AS IF IT IS RUBBING OR CUTTING INTO MY NECK. TO ALLEVIATE THE PROBLEM, WHEN I AM DRIVING (USING BOTH HANDS, AS I ALWAYS DO), THIS IS NOT POSSIBLE, SO I TRY TO WEAR A SHIRT WITH A COLLAR TO TUCK THE STRAP UNDER. THIS IS NOT MUCH BETTER. WHEN I AM A PASSENGER, I EITHER HOLD THE SHOULDER STRAP WITH MY HAND, OR PUT MY FOREARM UNDER THE SHOULDER STRAP, BUT STILL KEEP THE STRAP OVER MY SHOULDER. WHILE I MAY RISK A BROKEN HAND OR ARM WITH THESE METHODS, IT IS PREFERABLE TO RISKING A POSSIBLE BROKEN NECK.
Mfg Campaign: 11132774
Recall Date: Oct 1, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING AT NIGHT, IF YOU PUT THE CAR IN REVERSE THEN PUT IT BACK INTO DRIVE THE RADIO DISPLAY IS REAL BRIGHT, LIGHT IS IN DAYTIME MODE. AS LONG AS YOU DON'T PUT IT IN REVERSE THE DISPLAY IN IN NIGHT MODE. THE LIGHT IS REAL ANNOYING WHEN DRIVING AT NIGHT.THE DEALER SAID THERE IS NOTHING THEY CAN DO ABOUT IT. GM TECH SAY I WILL HAVE TO LIVE WITH IT. IT IS LIKE SOMEONE SHINING A LIGHT IN YOUR EYES. WOULD LIKE TO SEE IF SOMETHING CAN BE DONE ABOUT IT. THEY SAID ALL 2018 EQUINOX WITH 7 INCH SCREEN IS THAT WAY
Corrective Action:
WHEN DRIVING AT NIGHT, IF YOU PUT THE CAR IN REVERSE THEN PUT IT BACK INTO DRIVE THE RADIO DISPLAY IS REAL BRIGHT, LIGHT IS IN DAYTIME MODE. AS LONG AS YOU DON'T PUT IT IN REVERSE THE DISPLAY IN IN NIGHT MODE. THE LIGHT IS REAL ANNOYING WHEN DRIVING AT NIGHT.THE DEALER SAID THERE IS NOTHING THEY CAN DO ABOUT IT. GM TECH SAY I WILL HAVE TO LIVE WITH IT. IT IS LIKE SOMEONE SHINING A LIGHT IN YOUR EYES. WOULD LIKE TO SEE IF SOMETHING CAN BE DONE ABOUT IT. THEY SAID ALL 2018 EQUINOX WITH 7 INCH SCREEN IS THAT WAY
Additional Notes:
WHEN DRIVING AT NIGHT, IF YOU PUT THE CAR IN REVERSE THEN PUT IT BACK INTO DRIVE THE RADIO DISPLAY IS REAL BRIGHT, LIGHT IS IN DAYTIME MODE. AS LONG AS YOU DON'T PUT IT IN REVERSE THE DISPLAY IN IN NIGHT MODE. THE LIGHT IS REAL ANNOYING WHEN DRIVING AT NIGHT.THE DEALER SAID THERE IS NOTHING THEY CAN DO ABOUT IT. GM TECH SAY I WILL HAVE TO LIVE WITH IT. IT IS LIKE SOMEONE SHINING A LIGHT IN YOUR EYES. WOULD LIKE TO SEE IF SOMETHING CAN BE DONE ABOUT IT. THEY SAID ALL 2018 EQUINOX WITH 7 INCH SCREEN IS THAT WAY
Mfg Campaign: 11130981
Recall Date: Sep 24, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE FUEL LINE FAILED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. IMMEDIATELY AFTER, AN EXCESSIVE AMOUNT OF FUEL SPILLED ONTO THE GROUND FROM THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. GENERAL MOTORS ROADSIDE ASSISTANCE WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE FUEL LINE FAILED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. IMMEDIATELY AFTER, AN EXCESSIVE AMOUNT OF FUEL SPILLED ONTO THE GROUND FROM THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. GENERAL MOTORS ROADSIDE ASSISTANCE WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE FUEL LINE FAILED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. IMMEDIATELY AFTER, AN EXCESSIVE AMOUNT OF FUEL SPILLED ONTO THE GROUND FROM THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. GENERAL MOTORS ROADSIDE ASSISTANCE WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Mfg Campaign: 11130696
Recall Date: Sep 21, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Mfg Campaign: 11130414
Recall Date: Sep 20, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Mfg Campaign: 11130414
Recall Date: Sep 20, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
AT CERTAIN TIMES THERE IS A SLIGHT SURGE. IT OCCURS MOST OFTEN AFTER THE VEHICLE HAS BEEN IN A STOPPED MODE. WHEN THE FOOT IS REMOVED FROM THE BRAKE, BUT BEFORE THE ACCELATOR PEDAL IS TOUCHED, THERE IS A SLIGHT SURGE WHICH IS NOT NORMAL OR SAFE. OCCASIONALLY, IT ALSO OCCURS WHILE THE VEHICLE IS IN THE HIGHEST GEAR.
Corrective Action:
AT CERTAIN TIMES THERE IS A SLIGHT SURGE. IT OCCURS MOST OFTEN AFTER THE VEHICLE HAS BEEN IN A STOPPED MODE. WHEN THE FOOT IS REMOVED FROM THE BRAKE, BUT BEFORE THE ACCELATOR PEDAL IS TOUCHED, THERE IS A SLIGHT SURGE WHICH IS NOT NORMAL OR SAFE. OCCASIONALLY, IT ALSO OCCURS WHILE THE VEHICLE IS IN THE HIGHEST GEAR.
Additional Notes:
AT CERTAIN TIMES THERE IS A SLIGHT SURGE. IT OCCURS MOST OFTEN AFTER THE VEHICLE HAS BEEN IN A STOPPED MODE. WHEN THE FOOT IS REMOVED FROM THE BRAKE, BUT BEFORE THE ACCELATOR PEDAL IS TOUCHED, THERE IS A SLIGHT SURGE WHICH IS NOT NORMAL OR SAFE. OCCASIONALLY, IT ALSO OCCURS WHILE THE VEHICLE IS IN THE HIGHEST GEAR.
Mfg Campaign: 11129924
Recall Date: Sep 17, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LOW BATTERY INDICATOR ILLUMINATED, AND THE VEHICLE STALLED AND FAILED TO START. ADDITIONALLY, THE VEHICLE FAILED TO SHIFT OUT OF PARK. ROADSIDE SERVICE CHANGED THE BATTERY AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT CALLED THE LOCAL DEALER (BOB STEELE CHEVROLET, 2800 FLORIDA 520, COCOA, FL 32926, (321) 355-3489) AND WAS INFORMED THAT THEY WOULD CALL HIM BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LOW BATTERY INDICATOR ILLUMINATED, AND THE VEHICLE STALLED AND FAILED TO START. ADDITIONALLY, THE VEHICLE FAILED TO SHIFT OUT OF PARK. ROADSIDE SERVICE CHANGED THE BATTERY AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT CALLED THE LOCAL DEALER (BOB STEELE CHEVROLET, 2800 FLORIDA 520, COCOA, FL 32926, (321) 355-3489) AND WAS INFORMED THAT THEY WOULD CALL HIM BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LOW BATTERY INDICATOR ILLUMINATED, AND THE VEHICLE STALLED AND FAILED TO START. ADDITIONALLY, THE VEHICLE FAILED TO SHIFT OUT OF PARK. ROADSIDE SERVICE CHANGED THE BATTERY AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT CALLED THE LOCAL DEALER (BOB STEELE CHEVROLET, 2800 FLORIDA 520, COCOA, FL 32926, (321) 355-3489) AND WAS INFORMED THAT THEY WOULD CALL HIM BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11129936
Recall Date: Sep 17, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE SHUT OFF AND INSTANTLY STARTED AGAIN SIMULTANEOUSLY WHILE VEHICLE WAS STOPPED AT A DRIVE THROUGH AT A RESTAURANT.
Corrective Action:
VEHICLE SHUT OFF AND INSTANTLY STARTED AGAIN SIMULTANEOUSLY WHILE VEHICLE WAS STOPPED AT A DRIVE THROUGH AT A RESTAURANT.
Additional Notes:
VEHICLE SHUT OFF AND INSTANTLY STARTED AGAIN SIMULTANEOUSLY WHILE VEHICLE WAS STOPPED AT A DRIVE THROUGH AT A RESTAURANT.
Mfg Campaign: 11129255
Recall Date: Sep 13, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Corrective Action:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Additional Notes:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Mfg Campaign: 11121035
Recall Date: Aug 20, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Corrective Action:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Additional Notes:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Mfg Campaign: 11121035
Recall Date: Aug 20, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Corrective Action:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Additional Notes:
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Mfg Campaign: 11121035
Recall Date: Aug 20, 2018
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT NOTICED AN ABNORMAL ODOR WHEN THE AIR CONDITIONER WAS OPERATED. THE CONTACT WAS CONCERNED THAT IT COULD BE A CHEMICAL ODOR. THE VEHICLE WAS TAKEN TO CAVALLARO-NEUBAUER CHEVROLET (3740 NY-104, WILLIAMSON, NY 14589, (315) 791-4206) WHERE IT WAS DIAGNOSED THAT THE COOLING ELEMENT WAS BEING BURNED OFF AND THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT CONSUMER STATED HE SPOKE WITHA SUPERVISOR AT GM SHELIA AUG 29TH, 2018 1-866-790-5600 EXT 5921743. AFTER SHE WAS SUPPOSED TO CALL ME THE WEEK BEFORE, SAID SHE HAS SO MANY THINGS TO LOOK AT, THAT'S WHY SHE TOOK SO LONG GETTING BACK TO CONSUMER. ALSO, SAID SHE WOULD TRY TO FIX THE PROBLEM FOR SURE AND GET BACK TO CONSUMER ON AUG 31ST,2018, NEVER CALLED. ALSO TALKED TO DEALERSHIP AND WAS TOLD TO RIDE IT OUT THROUGH THE WINTER, IT WILL BE DEALT WITH NEXT SUMMER. AT THIS POINT NEVER BUY A CHEVY AGAIN. STILL SMELLS BAD UPDATED 10/15/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT NOTICED AN ABNORMAL ODOR WHEN THE AIR CONDITIONER WAS OPERATED. THE CONTACT WAS CONCERNED THAT IT COULD BE A CHEMICAL ODOR. THE VEHICLE WAS TAKEN TO CAVALLARO-NEUBAUER CHEVROLET (3740 NY-104, WILLIAMSON, NY 14589, (315) 791-4206) WHERE IT WAS DIAGNOSED THAT THE COOLING ELEMENT WAS BEING BURNED OFF AND THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT CONSUMER STATED HE SPOKE WITHA SUPERVISOR AT GM SHELIA AUG 29TH, 2018 1-866-790-5600 EXT 5921743. AFTER SHE WAS SUPPOSED TO CALL ME THE WEEK BEFORE, SAID SHE HAS SO MANY THINGS TO LOOK AT, THAT'S WHY SHE TOOK SO LONG GETTING BACK TO CONSUMER. ALSO, SAID SHE WOULD TRY TO FIX THE PROBLEM FOR SURE AND GET BACK TO CONSUMER ON AUG 31ST,2018, NEVER CALLED. ALSO TALKED TO DEALERSHIP AND WAS TOLD TO RIDE IT OUT THROUGH THE WINTER, IT WILL BE DEALT WITH NEXT SUMMER. AT THIS POINT NEVER BUY A CHEVY AGAIN. STILL SMELLS BAD UPDATED 10/15/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT NOTICED AN ABNORMAL ODOR WHEN THE AIR CONDITIONER WAS OPERATED. THE CONTACT WAS CONCERNED THAT IT COULD BE A CHEMICAL ODOR. THE VEHICLE WAS TAKEN TO CAVALLARO-NEUBAUER CHEVROLET (3740 NY-104, WILLIAMSON, NY 14589, (315) 791-4206) WHERE IT WAS DIAGNOSED THAT THE COOLING ELEMENT WAS BEING BURNED OFF AND THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT CONSUMER STATED HE SPOKE WITHA SUPERVISOR AT GM SHELIA AUG 29TH, 2018 1-866-790-5600 EXT 5921743. AFTER SHE WAS SUPPOSED TO CALL ME THE WEEK BEFORE, SAID SHE HAS SO MANY THINGS TO LOOK AT, THAT'S WHY SHE TOOK SO LONG GETTING BACK TO CONSUMER. ALSO, SAID SHE WOULD TRY TO FIX THE PROBLEM FOR SURE AND GET BACK TO CONSUMER ON AUG 31ST,2018, NEVER CALLED. ALSO TALKED TO DEALERSHIP AND WAS TOLD TO RIDE IT OUT THROUGH THE WINTER, IT WILL BE DEALT WITH NEXT SUMMER. AT THIS POINT NEVER BUY A CHEVY AGAIN. STILL SMELLS BAD UPDATED 10/15/18*JB
Mfg Campaign: 11118779
Recall Date: Aug 9, 2018
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE SEAT BELTS ARE DESIGNED SUCH THAT A SHORTER PERSON MUST WEAR THE BELT ACROSS THEIR NECK WHEN BUCKLED IN. THE ADJUSTMENT TO RAISE AND LOWER THE SEATBELT FROM THE WALL OF THE VEHICLE IS NO LONGER INCLUDED IN THE VEHICLE. I BELIEVE THIS HAS BECOME A SAFETY ISSUE FOR THE SHORTER DRIVER (INCLUDING STUDENT DRIVERS). IF AN INCIDENT WERE TO OCCUR THAT REQUIRED THE SEATBELT, I BELIEVE ADDITIONAL INJURY COULD RESULT TO THE NECK AND POSSIBLY SEVERE THAT OTHERWISE WOULDN'T OCCUR WITH PROPERLY FIT SEATBELTS.
Corrective Action:
THE SEAT BELTS ARE DESIGNED SUCH THAT A SHORTER PERSON MUST WEAR THE BELT ACROSS THEIR NECK WHEN BUCKLED IN. THE ADJUSTMENT TO RAISE AND LOWER THE SEATBELT FROM THE WALL OF THE VEHICLE IS NO LONGER INCLUDED IN THE VEHICLE. I BELIEVE THIS HAS BECOME A SAFETY ISSUE FOR THE SHORTER DRIVER (INCLUDING STUDENT DRIVERS). IF AN INCIDENT WERE TO OCCUR THAT REQUIRED THE SEATBELT, I BELIEVE ADDITIONAL INJURY COULD RESULT TO THE NECK AND POSSIBLY SEVERE THAT OTHERWISE WOULDN'T OCCUR WITH PROPERLY FIT SEATBELTS.
Additional Notes:
THE SEAT BELTS ARE DESIGNED SUCH THAT A SHORTER PERSON MUST WEAR THE BELT ACROSS THEIR NECK WHEN BUCKLED IN. THE ADJUSTMENT TO RAISE AND LOWER THE SEATBELT FROM THE WALL OF THE VEHICLE IS NO LONGER INCLUDED IN THE VEHICLE. I BELIEVE THIS HAS BECOME A SAFETY ISSUE FOR THE SHORTER DRIVER (INCLUDING STUDENT DRIVERS). IF AN INCIDENT WERE TO OCCUR THAT REQUIRED THE SEATBELT, I BELIEVE ADDITIONAL INJURY COULD RESULT TO THE NECK AND POSSIBLY SEVERE THAT OTHERWISE WOULDN'T OCCUR WITH PROPERLY FIT SEATBELTS.
Mfg Campaign: 11112738
Recall Date: Jul 20, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 75 MPH, THE "REDUCE POWER" WARNING MESSAGE SUDDENLY DISPLAYED AS THE SPEED DECREASED TO 35 MPH. THE VEHICLE WAS TAKEN TO DAVE HALL INC. CHEVROLET BUICK (2589 S. VAN DYKE RD, MARLETTE, MI) FOR DIAGNOSTIC TESTING AND REPAIRS, BUT THE CONTACT DID NOT KNOW THE SPECIFICS OF EITHER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 75 MPH, THE "REDUCE POWER" WARNING MESSAGE SUDDENLY DISPLAYED AS THE SPEED DECREASED TO 35 MPH. THE VEHICLE WAS TAKEN TO DAVE HALL INC. CHEVROLET BUICK (2589 S. VAN DYKE RD, MARLETTE, MI) FOR DIAGNOSTIC TESTING AND REPAIRS, BUT THE CONTACT DID NOT KNOW THE SPECIFICS OF EITHER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 75 MPH, THE "REDUCE POWER" WARNING MESSAGE SUDDENLY DISPLAYED AS THE SPEED DECREASED TO 35 MPH. THE VEHICLE WAS TAKEN TO DAVE HALL INC. CHEVROLET BUICK (2589 S. VAN DYKE RD, MARLETTE, MI) FOR DIAGNOSTIC TESTING AND REPAIRS, BUT THE CONTACT DID NOT KNOW THE SPECIFICS OF EITHER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Mfg Campaign: 11111529
Recall Date: Jul 16, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury