Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Yukon, Yukon XL, Chevrolet Tahoe, Chevrolet Suburban, Cadillac Escalade, and Cadillac Escalade ESV vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222382220
Recall Date: Nov 3, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372380
Recall Date: Aug 11, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 GMC Yukon, Yukon XL, Cadillac Escalade, Escalade ESV, Chevrolet Suburban, and Chevrolet Tahoe vehicles. The rear wheel driveshaft assemblies may have internal components that were not heat-treated properly, possibly resulting in driveshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212351030
Recall Date: Jan 27, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212332040
Recall Date: Sep 23, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Tahoe and GMC Yukon vehicles. Dealer service technicians may have calibrated the brake system incorrectly, affecting Electronic Stability Control (ESC) , traction control, Anti-Lock Brake System (ABS), and braking while towing a trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212340970
Recall Date: Jul 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333900
Recall Date: Jun 17, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Buick Envision, Cadillac CT4, CT5, Escalade, Escalade ESV, Chevrolet Tahoe, Corvette, Suburban, GMC Yukon, Yukon XL vehicles. The communications gateway module incorrectly processes a loss of communication with the sensing diagnostic module (SDM), causing the air bag malfunction indicator light to inconsistently illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212338110
Recall Date: Jun 3, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Tahoe vehicles. The second-row center seat belt latch may be trapped beneath the trim bezel and therefore inaccessible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208. "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329320
Recall Date: Mar 25, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, GMC Yukon, Yukon XL, Chevrolet Suburban, and Tahoe vehicles with third-row seating. The third-row outboard seat belts may have been entrapped or misrouted behind the outboard seat-folding mechanism, which could result in damaged seat belts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313000
Recall Date: Mar 18, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Tahoe and GMC Yukon vehicles. The fuel tank assemblies may be missing adhesive between two layers of the fuel tank shell which may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212327720
Recall Date: Feb 11, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202322230
Recall Date: Dec 23, 2020
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021 Chevrolet Suburban and Tahoe and GMC Yukon and Yukon XL vehicles. During general assembly, a repair involved removal of one or both front seats. The attachment bolts for the front seats may not have been properly reinstalled after the repair was completed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202312720
Recall Date: Nov 25, 2020
Consumer Complaints
389 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2021 Chevrolet Tahoe Engine began misfiring and check engine light and ESC warning indicators displayed as I was driving. I pulled over and shut off vehicle, read manual and restarted engine. Same problems occurred, so I drove to Chevrolet dealer which was a mile away. The advisors said I shouldn’t drive it on the expressway or any further since engine had known problems that GM was aware of and it would blow up. Scans showed P0300 & P0305 for Cylinder 5 misfire. Major Repair included replacement of all lifters and push rods on both banks and the camshaft taking 17 days. This engine should have a GM Recall due to its severity. I was told the engine usually blows up before the warranty period is over and GM would just fix it. Unfortunately for me, my engine failed after full warranty and while I was traveling out of state to a family wedding, costly me directly. GM did pay half of the cost of repair which indicates admitting fault. The major safety concern is when an engine blows up and the driver cannot control the vehicle causing accidents or fire (and being stranded). There were No previous indications or symptoms of engine failure prior to date the problem occurred. Police departments in Illinois have had the same problem with this engine and their entire Tahoe fleet needed a new / repaired engine. This is an unacceptable action by GM to just wait for the problem to occur instead of proactively recalling the engine for repair.
Corrective Action:
2021 Chevrolet Tahoe Engine began misfiring and check engine light and ESC warning indicators displayed as I was driving. I pulled over and shut off vehicle, read manual and restarted engine. Same problems occurred, so I drove to Chevrolet dealer which was a mile away. The advisors said I shouldn’t drive it on the expressway or any further since engine had known problems that GM was aware of and it would blow up. Scans showed P0300 & P0305 for Cylinder 5 misfire. Major Repair included replacement of all lifters and push rods on both banks and the camshaft taking 17 days. This engine should have a GM Recall due to its severity. I was told the engine usually blows up before the warranty period is over and GM would just fix it. Unfortunately for me, my engine failed after full warranty and while I was traveling out of state to a family wedding, costly me directly. GM did pay half of the cost of repair which indicates admitting fault. The major safety concern is when an engine blows up and the driver cannot control the vehicle causing accidents or fire (and being stranded). There were No previous indications or symptoms of engine failure prior to date the problem occurred. Police departments in Illinois have had the same problem with this engine and their entire Tahoe fleet needed a new / repaired engine. This is an unacceptable action by GM to just wait for the problem to occur instead of proactively recalling the engine for repair.
Additional Notes:
2021 Chevrolet Tahoe Engine began misfiring and check engine light and ESC warning indicators displayed as I was driving. I pulled over and shut off vehicle, read manual and restarted engine. Same problems occurred, so I drove to Chevrolet dealer which was a mile away. The advisors said I shouldn’t drive it on the expressway or any further since engine had known problems that GM was aware of and it would blow up. Scans showed P0300 & P0305 for Cylinder 5 misfire. Major Repair included replacement of all lifters and push rods on both banks and the camshaft taking 17 days. This engine should have a GM Recall due to its severity. I was told the engine usually blows up before the warranty period is over and GM would just fix it. Unfortunately for me, my engine failed after full warranty and while I was traveling out of state to a family wedding, costly me directly. GM did pay half of the cost of repair which indicates admitting fault. The major safety concern is when an engine blows up and the driver cannot control the vehicle causing accidents or fire (and being stranded). There were No previous indications or symptoms of engine failure prior to date the problem occurred. Police departments in Illinois have had the same problem with this engine and their entire Tahoe fleet needed a new / repaired engine. This is an unacceptable action by GM to just wait for the problem to occur instead of proactively recalling the engine for repair.
Mfg Campaign: 11639153
Recall Date: Jan 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Potential Consequences:
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. In addition, the contact noticed a grinding sound and several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with brake master cylinder failure. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The contact stated that the brake master cylinder had been replaced two times since October 2024 and needed to be replaced a third time. The manufacturer was made aware of the failure and a case was filed. The contact was provided a monetary discount towards the cost of the repair. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. In addition, the contact noticed a grinding sound and several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with brake master cylinder failure. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The contact stated that the brake master cylinder had been replaced two times since October 2024 and needed to be replaced a third time. The manufacturer was made aware of the failure and a case was filed. The contact was provided a monetary discount towards the cost of the repair. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. In addition, the contact noticed a grinding sound and several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with brake master cylinder failure. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The contact stated that the brake master cylinder had been replaced two times since October 2024 and needed to be replaced a third time. The manufacturer was made aware of the failure and a case was filed. The contact was provided a monetary discount towards the cost of the repair. The failure mileage was approximately 35,000.
Mfg Campaign: 11638886
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This is a fairly new vehicle, so to be told we need a new engine when we’ve had the car for only 4 years is ridiculous! We were driving one day and heard a knocking sound coming from the front of the car. We made it home, but when we tried to leave the next time, we only made it halfway down our driveway when we heard a loud knocking noise from the front and the car suddenly stopped. We were dead in the water and needed to get the car towed back to our house. The gear shift was also stuck in drive and we couldn’t turn the car on. The engine had completely seized up. The tow truck driver had to get underneath the vehicle in order to disengage the gear shift and allow us to shift into neutral so that we could get it back home. When we had it towed to our mechanic, they told us that it was a bearing failure and the connecting rod had caused our engine to seize up. I’m just glad we weren’t on a major highway or busy street at the time this took place. This is supposed to be our family vehicle and it has been out of commission for more than 6 months because we haven’t been able to afford to replace the engine. We’ve tried contacting GM directly, but they said we were beyond our warranty and there was nothing they could do to help us.
Corrective Action:
This is a fairly new vehicle, so to be told we need a new engine when we’ve had the car for only 4 years is ridiculous! We were driving one day and heard a knocking sound coming from the front of the car. We made it home, but when we tried to leave the next time, we only made it halfway down our driveway when we heard a loud knocking noise from the front and the car suddenly stopped. We were dead in the water and needed to get the car towed back to our house. The gear shift was also stuck in drive and we couldn’t turn the car on. The engine had completely seized up. The tow truck driver had to get underneath the vehicle in order to disengage the gear shift and allow us to shift into neutral so that we could get it back home. When we had it towed to our mechanic, they told us that it was a bearing failure and the connecting rod had caused our engine to seize up. I’m just glad we weren’t on a major highway or busy street at the time this took place. This is supposed to be our family vehicle and it has been out of commission for more than 6 months because we haven’t been able to afford to replace the engine. We’ve tried contacting GM directly, but they said we were beyond our warranty and there was nothing they could do to help us.
Additional Notes:
This is a fairly new vehicle, so to be told we need a new engine when we’ve had the car for only 4 years is ridiculous! We were driving one day and heard a knocking sound coming from the front of the car. We made it home, but when we tried to leave the next time, we only made it halfway down our driveway when we heard a loud knocking noise from the front and the car suddenly stopped. We were dead in the water and needed to get the car towed back to our house. The gear shift was also stuck in drive and we couldn’t turn the car on. The engine had completely seized up. The tow truck driver had to get underneath the vehicle in order to disengage the gear shift and allow us to shift into neutral so that we could get it back home. When we had it towed to our mechanic, they told us that it was a bearing failure and the connecting rod had caused our engine to seize up. I’m just glad we weren’t on a major highway or busy street at the time this took place. This is supposed to be our family vehicle and it has been out of commission for more than 6 months because we haven’t been able to afford to replace the engine. We’ve tried contacting GM directly, but they said we were beyond our warranty and there was nothing they could do to help us.
Mfg Campaign: 11638634
Recall Date: Jan 26, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
GM has a known issue with engine lifters on this model engine that fail around 60,000 miles. Customer service managers even stated so themselves and GM has a TSB related to this. Repair bill is $5K-$6K if it doesn’t bend the cam shaft and upwards of $10K if cam is bent. This is a huge safety issue because vehicle fails while in motion, shakes violently, and numerous safety features the driver relies on turn off.
Corrective Action:
GM has a known issue with engine lifters on this model engine that fail around 60,000 miles. Customer service managers even stated so themselves and GM has a TSB related to this. Repair bill is $5K-$6K if it doesn’t bend the cam shaft and upwards of $10K if cam is bent. This is a huge safety issue because vehicle fails while in motion, shakes violently, and numerous safety features the driver relies on turn off.
Additional Notes:
GM has a known issue with engine lifters on this model engine that fail around 60,000 miles. Customer service managers even stated so themselves and GM has a TSB related to this. Repair bill is $5K-$6K if it doesn’t bend the cam shaft and upwards of $10K if cam is bent. This is a huge safety issue because vehicle fails while in motion, shakes violently, and numerous safety features the driver relies on turn off.
Mfg Campaign: 11637410
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My wife was driving the vehicle when all of a sudden the engine started knocking and throwing a bunch of codes. The engine has a bottom end knock and it seems this is a known problem with these engines.
Corrective Action:
My wife was driving the vehicle when all of a sudden the engine started knocking and throwing a bunch of codes. The engine has a bottom end knock and it seems this is a known problem with these engines.
Additional Notes:
My wife was driving the vehicle when all of a sudden the engine started knocking and throwing a bunch of codes. The engine has a bottom end knock and it seems this is a known problem with these engines.
Mfg Campaign: 11637117
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle has no warning of issues. Regular maintenance had been performed and had 80k miles. Driving down a 4 lane the engine locked up and lost power. We have been waiting on it to be repaired for 4 months now. The engine is back ordered from GM and no one can find used ones. We found a refurbished one but it also locked up within 30 minutes of being installed. I was warrantied so now we are having ours rebuilt but is costing us $14k.
Corrective Action:
Vehicle has no warning of issues. Regular maintenance had been performed and had 80k miles. Driving down a 4 lane the engine locked up and lost power. We have been waiting on it to be repaired for 4 months now. The engine is back ordered from GM and no one can find used ones. We found a refurbished one but it also locked up within 30 minutes of being installed. I was warrantied so now we are having ours rebuilt but is costing us $14k.
Additional Notes:
Vehicle has no warning of issues. Regular maintenance had been performed and had 80k miles. Driving down a 4 lane the engine locked up and lost power. We have been waiting on it to be repaired for 4 months now. The engine is back ordered from GM and no one can find used ones. We found a refurbished one but it also locked up within 30 minutes of being installed. I was warrantied so now we are having ours rebuilt but is costing us $14k.
Mfg Campaign: 11636874
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am getting heavy oil consumption and the dealer just keeps on wanting to run tests and not fix the actual issue
Corrective Action:
I am getting heavy oil consumption and the dealer just keeps on wanting to run tests and not fix the actual issue
Additional Notes:
I am getting heavy oil consumption and the dealer just keeps on wanting to run tests and not fix the actual issue
Mfg Campaign: 11636796
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Corrective Action:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Additional Notes:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Mfg Campaign: 11636309
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Corrective Action:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Additional Notes:
Service safety restraint system notification is coming on, vehicle has 45,000 miles on it.
Mfg Campaign: 11636309
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Statement of Safety Issue for 2021 Tahoe Transmission Vehicle Information: Make and Model: 2021 Chevrolet Tahoe VIN: [XXX] Issue Description: I have been receiving the warning message "Service Transmission. Unable to Shift Soon." multiple times, specifically on [XXX] and again on [XXX]. This issue is particularly concerning as there is an existing recall on the 2021 Tahoe for a transmission problem that can cause the rear wheels to lock up or result in the vehicle suddenly losing the ability to shift, as explained by a GMC transmission technician. Attempts to Resolve: I have contacted multiple dealerships to attempt to get my transmission diagnosed. Unfortunately, all dealerships within my area are backed up with transmission work for 4-6 weeks. I have spoken to multiple dealership service departments and have been informed that there are numerous vehicles currently experiencing this same exact issue. Some vehicles are continuing to drive, while others are being stranded on the side of the road, unable to shift. Safety Concern: The safety concern, as stated in the recall, is that my rear wheels may lock up or my vehicle may suddenly lose the ability to shift. This is particularly alarming for me as I have to drive over a large steep bridge every day to go to work, and there is no emergency lane while traversing the bridge. I am terrified to continue driving, but I only have one vehicle for my family (this 2021 Tahoe) and no dealership has a loaner vehicle available due to the high quantity of transmission errors. Conclusion: Given the severity of the issue and the potential safety risks, I urgently request assistance in addressing this transmission problem as soon as possible. The current situation is untenable and poses a significant danger to my safety and the safety of others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Statement of Safety Issue for 2021 Tahoe Transmission Vehicle Information: Make and Model: 2021 Chevrolet Tahoe VIN: [XXX] Issue Description: I have been receiving the warning message "Service Transmission. Unable to Shift Soon." multiple times, specifically on [XXX] and again on [XXX]. This issue is particularly concerning as there is an existing recall on the 2021 Tahoe for a transmission problem that can cause the rear wheels to lock up or result in the vehicle suddenly losing the ability to shift, as explained by a GMC transmission technician. Attempts to Resolve: I have contacted multiple dealerships to attempt to get my transmission diagnosed. Unfortunately, all dealerships within my area are backed up with transmission work for 4-6 weeks. I have spoken to multiple dealership service departments and have been informed that there are numerous vehicles currently experiencing this same exact issue. Some vehicles are continuing to drive, while others are being stranded on the side of the road, unable to shift. Safety Concern: The safety concern, as stated in the recall, is that my rear wheels may lock up or my vehicle may suddenly lose the ability to shift. This is particularly alarming for me as I have to drive over a large steep bridge every day to go to work, and there is no emergency lane while traversing the bridge. I am terrified to continue driving, but I only have one vehicle for my family (this 2021 Tahoe) and no dealership has a loaner vehicle available due to the high quantity of transmission errors. Conclusion: Given the severity of the issue and the potential safety risks, I urgently request assistance in addressing this transmission problem as soon as possible. The current situation is untenable and poses a significant danger to my safety and the safety of others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Statement of Safety Issue for 2021 Tahoe Transmission Vehicle Information: Make and Model: 2021 Chevrolet Tahoe VIN: [XXX] Issue Description: I have been receiving the warning message "Service Transmission. Unable to Shift Soon." multiple times, specifically on [XXX] and again on [XXX]. This issue is particularly concerning as there is an existing recall on the 2021 Tahoe for a transmission problem that can cause the rear wheels to lock up or result in the vehicle suddenly losing the ability to shift, as explained by a GMC transmission technician. Attempts to Resolve: I have contacted multiple dealerships to attempt to get my transmission diagnosed. Unfortunately, all dealerships within my area are backed up with transmission work for 4-6 weeks. I have spoken to multiple dealership service departments and have been informed that there are numerous vehicles currently experiencing this same exact issue. Some vehicles are continuing to drive, while others are being stranded on the side of the road, unable to shift. Safety Concern: The safety concern, as stated in the recall, is that my rear wheels may lock up or my vehicle may suddenly lose the ability to shift. This is particularly alarming for me as I have to drive over a large steep bridge every day to go to work, and there is no emergency lane while traversing the bridge. I am terrified to continue driving, but I only have one vehicle for my family (this 2021 Tahoe) and no dealership has a loaner vehicle available due to the high quantity of transmission errors. Conclusion: Given the severity of the issue and the potential safety risks, I urgently request assistance in addressing this transmission problem as soon as possible. The current situation is untenable and poses a significant danger to my safety and the safety of others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11635187
Recall Date: Jan 10, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving 35-40 MPH, the vehicle stalled without warning. The vehicle failed to restart. The contact waited with the hazard lights flashing. The contact stated that after approximately 6 attempts the vehicle restarted. After driving a short distance, the vehicle stalled again. The contact was able to coast to a nearby gas station. The contact made several more attempts to start the vehicle after waiting for a while, to restart the vehicle. The contact was able to drive to the residence. The vehicle was taken to the dealer who diagnosed that the fuel pump power control module (Part # 13544060) had failed and needed to be replaced. The dealer was unable to repair the vehicle due to the part not being available. The contact became aware of NHTSA Campaign Numbers: 21V739000 (Fuel System, Gasoline) and 21V064000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,452.
Corrective Action:
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving 35-40 MPH, the vehicle stalled without warning. The vehicle failed to restart. The contact waited with the hazard lights flashing. The contact stated that after approximately 6 attempts the vehicle restarted. After driving a short distance, the vehicle stalled again. The contact was able to coast to a nearby gas station. The contact made several more attempts to start the vehicle after waiting for a while, to restart the vehicle. The contact was able to drive to the residence. The vehicle was taken to the dealer who diagnosed that the fuel pump power control module (Part # 13544060) had failed and needed to be replaced. The dealer was unable to repair the vehicle due to the part not being available. The contact became aware of NHTSA Campaign Numbers: 21V739000 (Fuel System, Gasoline) and 21V064000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,452.
Additional Notes:
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving 35-40 MPH, the vehicle stalled without warning. The vehicle failed to restart. The contact waited with the hazard lights flashing. The contact stated that after approximately 6 attempts the vehicle restarted. After driving a short distance, the vehicle stalled again. The contact was able to coast to a nearby gas station. The contact made several more attempts to start the vehicle after waiting for a while, to restart the vehicle. The contact was able to drive to the residence. The vehicle was taken to the dealer who diagnosed that the fuel pump power control module (Part # 13544060) had failed and needed to be replaced. The dealer was unable to repair the vehicle due to the part not being available. The contact became aware of NHTSA Campaign Numbers: 21V739000 (Fuel System, Gasoline) and 21V064000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,452.
Mfg Campaign: 11633040
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632037
Recall Date: Dec 22, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle, which I did so and continued my way. As soon as I was able to get into the [XXX] the check engine light turned on, and the forward collision warning message on the display. I stopped to my nearest Autozone to get some help as the vehicle started to make a noise too. They connected their computer and told me that the vehicle was given a message of a faulty cylinder, they told me I should not move the vehicle until I had it inspected on a GM dealership. Which I did on Friday December 20, 2024, I am waiting for a full diagnostic to see what had happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632037
Recall Date: Dec 22, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle infotainment system will randomly "restart" or shut off completely when vehicle is being drove, but will still be playing music also all time and temperature (outside temp) will freeze when this happens. it also make the battery drain when this happens. the only way to get the screen to come back on weve tried is to disconnect battery. weve replaced the battery, weve had a chevy dealership look into it. no one can figure out what is happening. Now it is happening more and more. we also do not receive updates anymore to the infotainment system. the dealership had to manually do it a year ago. also will not keep our proifile signed in at all. always says were stuck in guest mode. says we have full storage when there is not any apps downloaded.
Corrective Action:
vehicle infotainment system will randomly "restart" or shut off completely when vehicle is being drove, but will still be playing music also all time and temperature (outside temp) will freeze when this happens. it also make the battery drain when this happens. the only way to get the screen to come back on weve tried is to disconnect battery. weve replaced the battery, weve had a chevy dealership look into it. no one can figure out what is happening. Now it is happening more and more. we also do not receive updates anymore to the infotainment system. the dealership had to manually do it a year ago. also will not keep our proifile signed in at all. always says were stuck in guest mode. says we have full storage when there is not any apps downloaded.
Additional Notes:
vehicle infotainment system will randomly "restart" or shut off completely when vehicle is being drove, but will still be playing music also all time and temperature (outside temp) will freeze when this happens. it also make the battery drain when this happens. the only way to get the screen to come back on weve tried is to disconnect battery. weve replaced the battery, weve had a chevy dealership look into it. no one can figure out what is happening. Now it is happening more and more. we also do not receive updates anymore to the infotainment system. the dealership had to manually do it a year ago. also will not keep our proifile signed in at all. always says were stuck in guest mode. says we have full storage when there is not any apps downloaded.
Mfg Campaign: 11631336
Recall Date: Dec 18, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Air bags did not deploy after significant frontal damage. No warning that the air bag sensor was bad.
Corrective Action:
Air bags did not deploy after significant frontal damage. No warning that the air bag sensor was bad.
Additional Notes:
Air bags did not deploy after significant frontal damage. No warning that the air bag sensor was bad.
Mfg Campaign: 11631302
Recall Date: Dec 17, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Corrective Action:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Additional Notes:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Mfg Campaign: 11628045
Recall Date: Nov 30, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Corrective Action:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Additional Notes:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Mfg Campaign: 11628045
Recall Date: Nov 30, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Corrective Action:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Additional Notes:
Vehicle brake module system failed after being replaced one week ago. All of my systems system lights are coming on on my dashboard. I cannot drive past 62 mph. This is the second time that this has happened under a month after vehicle being serviced at a GM dealership.
Mfg Campaign: 11628045
Recall Date: Nov 30, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle performed an update without my knowledge. When I got back into my vehicle after a quick stop the infotainment system said "Update Failed - Return to Dealer". I did so and was informed that a reprogram was attempted but failed so the entire system needed replaced. There is active recalls I'm told on newer model vehicles with the same issue but mine is not included. So, after the OTA update I didn't ask to take place I'm stuck paying $1,300 for a new infotainment system. I called GM who basically told me without there being a recall there was nothing they could do.
Corrective Action:
My vehicle performed an update without my knowledge. When I got back into my vehicle after a quick stop the infotainment system said "Update Failed - Return to Dealer". I did so and was informed that a reprogram was attempted but failed so the entire system needed replaced. There is active recalls I'm told on newer model vehicles with the same issue but mine is not included. So, after the OTA update I didn't ask to take place I'm stuck paying $1,300 for a new infotainment system. I called GM who basically told me without there being a recall there was nothing they could do.
Additional Notes:
My vehicle performed an update without my knowledge. When I got back into my vehicle after a quick stop the infotainment system said "Update Failed - Return to Dealer". I did so and was informed that a reprogram was attempted but failed so the entire system needed replaced. There is active recalls I'm told on newer model vehicles with the same issue but mine is not included. So, after the OTA update I didn't ask to take place I'm stuck paying $1,300 for a new infotainment system. I called GM who basically told me without there being a recall there was nothing they could do.
Mfg Campaign: 11627716
Recall Date: Nov 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have taken this vehicle two times to the dealers that sell Chevrolet. The first time it was there for 5 hours and nothing was done and the second time the service agent said there was no recall on this vehicle when obviously there is one.
Corrective Action:
I have taken this vehicle two times to the dealers that sell Chevrolet. The first time it was there for 5 hours and nothing was done and the second time the service agent said there was no recall on this vehicle when obviously there is one.
Additional Notes:
I have taken this vehicle two times to the dealers that sell Chevrolet. The first time it was there for 5 hours and nothing was done and the second time the service agent said there was no recall on this vehicle when obviously there is one.
Mfg Campaign: 11627612
Recall Date: Nov 26, 2024
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Valencia, CA • 36 yrs
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