Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I filled my car up with gas and turned it on and it started shaking. Several warnings popped up on the dashboard screen including, Service ESC, Service traction control, And forward collision system unavailable. My cruise control was disabled I had to hold my foot at an angle to keep the speed at 45-50 mph, Causing it to take 10 hours for me to get home from Austin to Dallas. The check engine light was on the entire time and flashed for the last hour to hour and a half. I was unable to pull over at that time because it was dark And I was in the middle of nowhere by myself. The next day I turned my car on.The only thing on was the check engine light, Is , however , around 1 pm that day it Started doing the same thing. I drove it from My patient's house in allen To galleria chevrolet in Dallas. They told me my battery was too low to run diagnostics and I needed to replace it. So I bought a battery and brought it to them. They replaced the Next morning And told me there were no codes showing up so There was nothing wrong with my car and it was a fluke. Exactly one week later the same thing happened to my car. I called the dealership and they Hao it toewd to the service dept. After I repeatedly called them to check on the status of my car, they told me it was the fuel injector #1. They then were able to apply for a loaner car for me as I am a hospice nurse. These are same exact issues that the GM 6.2 L engines are having with the recall they just announced. I have a 5.3 L engine. I am afraid to put my kids in my car. Please help get GM to take responsibility for this!
Corrective Action:
I filled my car up with gas and turned it on and it started shaking. Several warnings popped up on the dashboard screen including, Service ESC, Service traction control, And forward collision system unavailable. My cruise control was disabled I had to hold my foot at an angle to keep the speed at 45-50 mph, Causing it to take 10 hours for me to get home from Austin to Dallas. The check engine light was on the entire time and flashed for the last hour to hour and a half. I was unable to pull over at that time because it was dark And I was in the middle of nowhere by myself. The next day I turned my car on.The only thing on was the check engine light, Is , however , around 1 pm that day it Started doing the same thing. I drove it from My patient's house in allen To galleria chevrolet in Dallas. They told me my battery was too low to run diagnostics and I needed to replace it. So I bought a battery and brought it to them. They replaced the Next morning And told me there were no codes showing up so There was nothing wrong with my car and it was a fluke. Exactly one week later the same thing happened to my car. I called the dealership and they Hao it toewd to the service dept. After I repeatedly called them to check on the status of my car, they told me it was the fuel injector #1. They then were able to apply for a loaner car for me as I am a hospice nurse. These are same exact issues that the GM 6.2 L engines are having with the recall they just announced. I have a 5.3 L engine. I am afraid to put my kids in my car. Please help get GM to take responsibility for this!
Additional Notes:
I filled my car up with gas and turned it on and it started shaking. Several warnings popped up on the dashboard screen including, Service ESC, Service traction control, And forward collision system unavailable. My cruise control was disabled I had to hold my foot at an angle to keep the speed at 45-50 mph, Causing it to take 10 hours for me to get home from Austin to Dallas. The check engine light was on the entire time and flashed for the last hour to hour and a half. I was unable to pull over at that time because it was dark And I was in the middle of nowhere by myself. The next day I turned my car on.The only thing on was the check engine light, Is , however , around 1 pm that day it Started doing the same thing. I drove it from My patient's house in allen To galleria chevrolet in Dallas. They told me my battery was too low to run diagnostics and I needed to replace it. So I bought a battery and brought it to them. They replaced the Next morning And told me there were no codes showing up so There was nothing wrong with my car and it was a fluke. Exactly one week later the same thing happened to my car. I called the dealership and they Hao it toewd to the service dept. After I repeatedly called them to check on the status of my car, they told me it was the fuel injector #1. They then were able to apply for a loaner car for me as I am a hospice nurse. These are same exact issues that the GM 6.2 L engines are having with the recall they just announced. I have a 5.3 L engine. I am afraid to put my kids in my car. Please help get GM to take responsibility for this!
Mfg Campaign: 11658044
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
First was engine shutoff while driving up a windy highway. No warning just shutoff. Second time was catastrophic engine failure. Was told by dealership lower end issue and will require entire motor replacement.
Corrective Action:
First was engine shutoff while driving up a windy highway. No warning just shutoff. Second time was catastrophic engine failure. Was told by dealership lower end issue and will require entire motor replacement.
Additional Notes:
First was engine shutoff while driving up a windy highway. No warning just shutoff. Second time was catastrophic engine failure. Was told by dealership lower end issue and will require entire motor replacement.
Mfg Campaign: 11656792
Recall Date: Apr 25, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle’s transmission began slipping at low speeds with less than 40000 miles. I took it to the dealership for diagnostic testing and the requested that I do “maintenance transmission fluid replacement” as well as some additional reprogramming which the dealer also deemed as maintenance. However, the required transmission fluid replacement was not required until 45000 miles and the reprogramming is not listed anywhere in the maintenance plan.
Corrective Action:
The vehicle’s transmission began slipping at low speeds with less than 40000 miles. I took it to the dealership for diagnostic testing and the requested that I do “maintenance transmission fluid replacement” as well as some additional reprogramming which the dealer also deemed as maintenance. However, the required transmission fluid replacement was not required until 45000 miles and the reprogramming is not listed anywhere in the maintenance plan.
Additional Notes:
The vehicle’s transmission began slipping at low speeds with less than 40000 miles. I took it to the dealership for diagnostic testing and the requested that I do “maintenance transmission fluid replacement” as well as some additional reprogramming which the dealer also deemed as maintenance. However, the required transmission fluid replacement was not required until 45000 miles and the reprogramming is not listed anywhere in the maintenance plan.
Mfg Campaign: 11655979
Recall Date: Apr 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving at approximately 45 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving at approximately 45 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving at approximately 45 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
Mfg Campaign: 11655839
Recall Date: Apr 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2023 Tahoe with 6.2L gas engine at 29k miles suffered a complete engine failure on a major road at 60mph with no prior warning. We were lucky to be able to get it out of the road safely but it stranded my family. It’s currently at GM dealer waiting for an engine replacement.
Corrective Action:
2023 Tahoe with 6.2L gas engine at 29k miles suffered a complete engine failure on a major road at 60mph with no prior warning. We were lucky to be able to get it out of the road safely but it stranded my family. It’s currently at GM dealer waiting for an engine replacement.
Additional Notes:
2023 Tahoe with 6.2L gas engine at 29k miles suffered a complete engine failure on a major road at 60mph with no prior warning. We were lucky to be able to get it out of the road safely but it stranded my family. It’s currently at GM dealer waiting for an engine replacement.
Mfg Campaign: 11655667
Recall Date: Apr 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving and accelerating the transmission malfunctions and wont shift so as I try to accelerate the car stops accelerating and just goes very slow. This put us at risk as cars were coming fast behind us. The problem happened 3 times before taking it to the dealership where they knew exactly what the problem was because it has happened to so many others. The warning light that came on was the engine light and a message that read "Reduced Acceleration Drive with Care"
Corrective Action:
While driving and accelerating the transmission malfunctions and wont shift so as I try to accelerate the car stops accelerating and just goes very slow. This put us at risk as cars were coming fast behind us. The problem happened 3 times before taking it to the dealership where they knew exactly what the problem was because it has happened to so many others. The warning light that came on was the engine light and a message that read "Reduced Acceleration Drive with Care"
Additional Notes:
While driving and accelerating the transmission malfunctions and wont shift so as I try to accelerate the car stops accelerating and just goes very slow. This put us at risk as cars were coming fast behind us. The problem happened 3 times before taking it to the dealership where they knew exactly what the problem was because it has happened to so many others. The warning light that came on was the engine light and a message that read "Reduced Acceleration Drive with Care"
Mfg Campaign: 11655301
Recall Date: Apr 17, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving approximately 60 MPH, the vehicle suddenly decelerated to 5 MPH. The message "Deceleration - Warning" was displayed. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced; however, the part was not available to repair the vehicle. The dealer advised the contact that the vehicle was unsafe to drive. The vehicle was not repaired and remained at the dealer for more than two months. The manufacturer was notified of the failure and confirmed that the part was not available. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving approximately 60 MPH, the vehicle suddenly decelerated to 5 MPH. The message "Deceleration - Warning" was displayed. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced; however, the part was not available to repair the vehicle. The dealer advised the contact that the vehicle was unsafe to drive. The vehicle was not repaired and remained at the dealer for more than two months. The manufacturer was notified of the failure and confirmed that the part was not available. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving approximately 60 MPH, the vehicle suddenly decelerated to 5 MPH. The message "Deceleration - Warning" was displayed. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced; however, the part was not available to repair the vehicle. The dealer advised the contact that the vehicle was unsafe to drive. The vehicle was not repaired and remained at the dealer for more than two months. The manufacturer was notified of the failure and confirmed that the part was not available. The failure mileage was approximately 35,000.
Mfg Campaign: 11654918
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Corrective Action:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Additional Notes:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Mfg Campaign: 11654591
Recall Date: Apr 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Corrective Action:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Additional Notes:
Engine replacement at 13,260 miles due to thrown rods in cylinders 7 and 8 in September 2023. The vehicle is currently at the dealership again at 32,000 miles due to transmission issues. No ETA on replacement parts. Up to date on all maintenance and oil changes.
Mfg Campaign: 11654591
Recall Date: Apr 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11653926
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11653926
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We were driving on the highways, we had to break and the car shut off, we barely made it to the side of the road and the car would not turn over, start, or go in to neutral, which was very unsafe. Had to have it drug on the tow truck since it wouldn’t go to neutral and at the dealer it had 17 codes. The engine seized and they are having to order a new engine.
Corrective Action:
We were driving on the highways, we had to break and the car shut off, we barely made it to the side of the road and the car would not turn over, start, or go in to neutral, which was very unsafe. Had to have it drug on the tow truck since it wouldn’t go to neutral and at the dealer it had 17 codes. The engine seized and they are having to order a new engine.
Additional Notes:
We were driving on the highways, we had to break and the car shut off, we barely made it to the side of the road and the car would not turn over, start, or go in to neutral, which was very unsafe. Had to have it drug on the tow truck since it wouldn’t go to neutral and at the dealer it had 17 codes. The engine seized and they are having to order a new engine.
Mfg Campaign: 11653725
Recall Date: Apr 9, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Corrective Action:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Additional Notes:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Mfg Campaign: 11653464
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Corrective Action:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Additional Notes:
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to the dealership. I was freaking out as I had my daughter inside the car with me. At that point, the vehicle had around 26,000 miles. The dealership inspected it and determined the engine was faulty and needed to be replaced. After the engine was replaced, the vehicle seemed fine, but recently, I've been experiencing problems again. The car struggles to start when it shuts off during stops, using the auto shut-off feature, and there's an intermittent hard shifting issue. It feels like the engine is failing again or maybe the transmission, but I've been told that unless the dealership can replicate the issue when I bring it in, they can't do anything. I'm concerned about being stranded on the road again, especially since my daughter is always with me. The vehicle’s engine and mechanical components don’t seem reliable, and I no longer feel safe driving it. However, I have no other option as it is my daily car for work and everything else. I’ve asked for an extended warranty from the dealership after the engine replacement, but I was told GMC doesn’t offer one for this issue. I’ve seen others on social media report similar problems, and I want to share my experience, as I’m just one of many customers facing this issue.
Mfg Campaign: 11653464
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine: Power lost and engine shut down. Yes, it is available for inspection. Warning Lamps: Engine lamp came on: [XXX] [XXX] Engine shut down while driving. While bring my Grandson, home from school. I was on the ramp to exit the interstate, at the stop sign I lightly touched my brakes because I was going very slow, nothing was coming when I accelerated the engine totally shut down in between both lanes on a state highway. All of the warning lamps on the dashboard were lighting up and blinking, all of the alerts were making noises, no power and I had no control of the vehicle, then the “press start signal” came on, I had to quickly place from drive to park, and then press the start button to crank the vehicle. While this was going on my Grandson asked me in a startled voice “what’s happening”. Scary is not the word “I saw my life and his life flash before my eyes” with my Grandson in the vehicle. That’s a [XXX] of a feeling that you never want to experience. Then he said “this is nothing but a tin can ”. All of my family calls this vehicle a “Tin Can”! This was a very dangerous situation that could have been life-threatening or death. The problem has not been reproduced. Dealership sent a GM Field Service Engineer to inspect vehicle on 3/18/25. I have had many problems with this vehicle that cannot be diagnosed. Engineer test drove twice and scanned for codes before and after test drives. His findings: no codes found, was unable to reproduce power loss, and loose negative terminal on battery post tightened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine: Power lost and engine shut down. Yes, it is available for inspection. Warning Lamps: Engine lamp came on: [XXX] [XXX] Engine shut down while driving. While bring my Grandson, home from school. I was on the ramp to exit the interstate, at the stop sign I lightly touched my brakes because I was going very slow, nothing was coming when I accelerated the engine totally shut down in between both lanes on a state highway. All of the warning lamps on the dashboard were lighting up and blinking, all of the alerts were making noises, no power and I had no control of the vehicle, then the “press start signal” came on, I had to quickly place from drive to park, and then press the start button to crank the vehicle. While this was going on my Grandson asked me in a startled voice “what’s happening”. Scary is not the word “I saw my life and his life flash before my eyes” with my Grandson in the vehicle. That’s a [XXX] of a feeling that you never want to experience. Then he said “this is nothing but a tin can ”. All of my family calls this vehicle a “Tin Can”! This was a very dangerous situation that could have been life-threatening or death. The problem has not been reproduced. Dealership sent a GM Field Service Engineer to inspect vehicle on 3/18/25. I have had many problems with this vehicle that cannot be diagnosed. Engineer test drove twice and scanned for codes before and after test drives. His findings: no codes found, was unable to reproduce power loss, and loose negative terminal on battery post tightened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine: Power lost and engine shut down. Yes, it is available for inspection. Warning Lamps: Engine lamp came on: [XXX] [XXX] Engine shut down while driving. While bring my Grandson, home from school. I was on the ramp to exit the interstate, at the stop sign I lightly touched my brakes because I was going very slow, nothing was coming when I accelerated the engine totally shut down in between both lanes on a state highway. All of the warning lamps on the dashboard were lighting up and blinking, all of the alerts were making noises, no power and I had no control of the vehicle, then the “press start signal” came on, I had to quickly place from drive to park, and then press the start button to crank the vehicle. While this was going on my Grandson asked me in a startled voice “what’s happening”. Scary is not the word “I saw my life and his life flash before my eyes” with my Grandson in the vehicle. That’s a [XXX] of a feeling that you never want to experience. Then he said “this is nothing but a tin can ”. All of my family calls this vehicle a “Tin Can”! This was a very dangerous situation that could have been life-threatening or death. The problem has not been reproduced. Dealership sent a GM Field Service Engineer to inspect vehicle on 3/18/25. I have had many problems with this vehicle that cannot be diagnosed. Engineer test drove twice and scanned for codes before and after test drives. His findings: no codes found, was unable to reproduce power loss, and loose negative terminal on battery post tightened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11652981
Recall Date: Apr 5, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Spun rod bearing
Corrective Action:
Spun rod bearing
Additional Notes:
Spun rod bearing
Mfg Campaign: 11652893
Recall Date: Apr 4, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
At approximately 19.000 miles when the car sits for an extended period of time, at the first start up, blue smoke comes from the exhaust tail pipe. Brought it to the dealer and they said that, that was normal. With the issues they are having with the engines, I wanted this to be noted, because blue smoke is indicative of either bad piston rings or bad valve seals. This should not be happening on a vehicle with 19,000 miles and have oil changes at every 3000 miles.
Corrective Action:
At approximately 19.000 miles when the car sits for an extended period of time, at the first start up, blue smoke comes from the exhaust tail pipe. Brought it to the dealer and they said that, that was normal. With the issues they are having with the engines, I wanted this to be noted, because blue smoke is indicative of either bad piston rings or bad valve seals. This should not be happening on a vehicle with 19,000 miles and have oil changes at every 3000 miles.
Additional Notes:
At approximately 19.000 miles when the car sits for an extended period of time, at the first start up, blue smoke comes from the exhaust tail pipe. Brought it to the dealer and they said that, that was normal. With the issues they are having with the engines, I wanted this to be noted, because blue smoke is indicative of either bad piston rings or bad valve seals. This should not be happening on a vehicle with 19,000 miles and have oil changes at every 3000 miles.
Mfg Campaign: 11652473
Recall Date: Apr 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine stoped running at about 50mph. Beatty Chevrolet in Knoxville TN has car Suddenl deceleration no brake lights and stuck on curvy [XXX] Engine is lockedup and Beaty ordered a new engine with gm approval Beaty Chevrolet inspected the engine The only message was push start again. The service dept rep said this is rare but had 5 6.2l engines affected at his shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The engine stoped running at about 50mph. Beatty Chevrolet in Knoxville TN has car Suddenl deceleration no brake lights and stuck on curvy [XXX] Engine is lockedup and Beaty ordered a new engine with gm approval Beaty Chevrolet inspected the engine The only message was push start again. The service dept rep said this is rare but had 5 6.2l engines affected at his shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The engine stoped running at about 50mph. Beatty Chevrolet in Knoxville TN has car Suddenl deceleration no brake lights and stuck on curvy [XXX] Engine is lockedup and Beaty ordered a new engine with gm approval Beaty Chevrolet inspected the engine The only message was push start again. The service dept rep said this is rare but had 5 6.2l engines affected at his shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11652670
Recall Date: Apr 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We were driving on a busy interstate in Knoxville, TN on a Sunday. We were 2 hours from home and my 2023 Tahoe basically went into limp mode while I was in the fast lane and the check engine light came on. No warning in advance. The speed reduced, which backed traffic up, and put me and my 4 children in danger. We finally got off the interstate and the vehicle had to be towed in to the nearest dealership. I had a friend drive us to enterprise where they put us in a Jeep Grand Wagoneer. On Monday, I received a call from the dealership stating they had good and bad news. The good news was the repair is covered by warranty but the bad news was it will be 2-3 months before they can get the part. The part is on back order and several people are waiting ahead of me. The said part is a valve body for the engine/transmission. The dealership also informed me that warranty will not cover a non-GM vehicle and that they will only pay for a rental up to 44.00/day. It’s not my fault the part is on back order, nor that enterprise gave me a non-GM vehicle. Also, I have a family of 6, which is why I have a Tahoe and I cannot be put in a small sedan. My children play sports, we have upcoming vacation, and quite frankly, I didn't pay 90,000.00 for a vehicle to be placed in a vehicle that I don’t feel is safe for my family. If I had wanted a sedan, I would have bought one. GM should take better care of their customers, especially when something is like this is not the customers fault!!! I have contacted GM and have been told I will be called back by a supervisor each time I talk to someone. This is unacceptable!!
Corrective Action:
We were driving on a busy interstate in Knoxville, TN on a Sunday. We were 2 hours from home and my 2023 Tahoe basically went into limp mode while I was in the fast lane and the check engine light came on. No warning in advance. The speed reduced, which backed traffic up, and put me and my 4 children in danger. We finally got off the interstate and the vehicle had to be towed in to the nearest dealership. I had a friend drive us to enterprise where they put us in a Jeep Grand Wagoneer. On Monday, I received a call from the dealership stating they had good and bad news. The good news was the repair is covered by warranty but the bad news was it will be 2-3 months before they can get the part. The part is on back order and several people are waiting ahead of me. The said part is a valve body for the engine/transmission. The dealership also informed me that warranty will not cover a non-GM vehicle and that they will only pay for a rental up to 44.00/day. It’s not my fault the part is on back order, nor that enterprise gave me a non-GM vehicle. Also, I have a family of 6, which is why I have a Tahoe and I cannot be put in a small sedan. My children play sports, we have upcoming vacation, and quite frankly, I didn't pay 90,000.00 for a vehicle to be placed in a vehicle that I don’t feel is safe for my family. If I had wanted a sedan, I would have bought one. GM should take better care of their customers, especially when something is like this is not the customers fault!!! I have contacted GM and have been told I will be called back by a supervisor each time I talk to someone. This is unacceptable!!
Additional Notes:
We were driving on a busy interstate in Knoxville, TN on a Sunday. We were 2 hours from home and my 2023 Tahoe basically went into limp mode while I was in the fast lane and the check engine light came on. No warning in advance. The speed reduced, which backed traffic up, and put me and my 4 children in danger. We finally got off the interstate and the vehicle had to be towed in to the nearest dealership. I had a friend drive us to enterprise where they put us in a Jeep Grand Wagoneer. On Monday, I received a call from the dealership stating they had good and bad news. The good news was the repair is covered by warranty but the bad news was it will be 2-3 months before they can get the part. The part is on back order and several people are waiting ahead of me. The said part is a valve body for the engine/transmission. The dealership also informed me that warranty will not cover a non-GM vehicle and that they will only pay for a rental up to 44.00/day. It’s not my fault the part is on back order, nor that enterprise gave me a non-GM vehicle. Also, I have a family of 6, which is why I have a Tahoe and I cannot be put in a small sedan. My children play sports, we have upcoming vacation, and quite frankly, I didn't pay 90,000.00 for a vehicle to be placed in a vehicle that I don’t feel is safe for my family. If I had wanted a sedan, I would have bought one. GM should take better care of their customers, especially when something is like this is not the customers fault!!! I have contacted GM and have been told I will be called back by a supervisor each time I talk to someone. This is unacceptable!!
Mfg Campaign: 11652233
Recall Date: Apr 2, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
vehicle shutters when downshifting/slowing. Most commonly at cruising speeds between 40 and 50 mph, but does occur at lower speeds as well. Vehicle can be felt vibrating/shaking consistently every time it is driven. Was taken into a dealership, was not adequately diagnosed as it was only test driven 1 mile per the paperwork and they could not duplicate the issue and was told they were "in the business of making money to repair vehicles" and this was a warranty repair. While leaving a gentleman was walking in and happened to have the same type of vehicle and asked my husband what we were there for, turns out he was having the same issues. The vehicle shuttered the entire drive home after leaving the dealership and has continued since.
Corrective Action:
vehicle shutters when downshifting/slowing. Most commonly at cruising speeds between 40 and 50 mph, but does occur at lower speeds as well. Vehicle can be felt vibrating/shaking consistently every time it is driven. Was taken into a dealership, was not adequately diagnosed as it was only test driven 1 mile per the paperwork and they could not duplicate the issue and was told they were "in the business of making money to repair vehicles" and this was a warranty repair. While leaving a gentleman was walking in and happened to have the same type of vehicle and asked my husband what we were there for, turns out he was having the same issues. The vehicle shuttered the entire drive home after leaving the dealership and has continued since.
Additional Notes:
vehicle shutters when downshifting/slowing. Most commonly at cruising speeds between 40 and 50 mph, but does occur at lower speeds as well. Vehicle can be felt vibrating/shaking consistently every time it is driven. Was taken into a dealership, was not adequately diagnosed as it was only test driven 1 mile per the paperwork and they could not duplicate the issue and was told they were "in the business of making money to repair vehicles" and this was a warranty repair. While leaving a gentleman was walking in and happened to have the same type of vehicle and asked my husband what we were there for, turns out he was having the same issues. The vehicle shuttered the entire drive home after leaving the dealership and has continued since.
Mfg Campaign: 11652083
Recall Date: Apr 1, 2025
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