Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Corrective Action:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Additional Notes:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Mfg Campaign: 11640037
Recall Date: Feb 1, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Corrective Action:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Additional Notes:
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Mfg Campaign: 11640037
Recall Date: Feb 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving down the interstate and with the no warning the vehicle would not accelerate any longer and tried to coast onto the exit. Totally stopped blocking all traffic on the exit. Could not crank the engine or at least put in to neutral to push out of the road. Had it towed to dealership and they said motor had seized up, connecting rod bearing seized on crankshaft causing extensive metal contamination throughout engine. Wanted GM to buy back the vehicle but would not. Only replaced the engine.
Corrective Action:
I was driving down the interstate and with the no warning the vehicle would not accelerate any longer and tried to coast onto the exit. Totally stopped blocking all traffic on the exit. Could not crank the engine or at least put in to neutral to push out of the road. Had it towed to dealership and they said motor had seized up, connecting rod bearing seized on crankshaft causing extensive metal contamination throughout engine. Wanted GM to buy back the vehicle but would not. Only replaced the engine.
Additional Notes:
I was driving down the interstate and with the no warning the vehicle would not accelerate any longer and tried to coast onto the exit. Totally stopped blocking all traffic on the exit. Could not crank the engine or at least put in to neutral to push out of the road. Had it towed to dealership and they said motor had seized up, connecting rod bearing seized on crankshaft causing extensive metal contamination throughout engine. Wanted GM to buy back the vehicle but would not. Only replaced the engine.
Mfg Campaign: 11639252
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639288
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639288
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639288
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday [XXX] Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy tra]c. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to repair the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM will not repurchase the vehicle or tell me when the vehicle can be repaired. Will not provide any compensation until the issue is resolved, which is unknown and could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. GM has sent me to three representatives. Jonathan Phone Number: 1-866-790-5600 Extension: 5927263 (Chevrolet Customer Assistance) Tomorra (866) 790-5600, extension 524688 (supervisor) Janet (866) 790-5600, extension 5910608 (part delay department) None of the reps have given me any assistance with my situation. They just kick me down the chain to someone else that cannot assist me. I simply need my car fixed, loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. Can you direct me to any assistance? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Corrective Action:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday [XXX] Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy tra]c. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to repair the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM will not repurchase the vehicle or tell me when the vehicle can be repaired. Will not provide any compensation until the issue is resolved, which is unknown and could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. GM has sent me to three representatives. Jonathan Phone Number: 1-866-790-5600 Extension: 5927263 (Chevrolet Customer Assistance) Tomorra (866) 790-5600, extension 524688 (supervisor) Janet (866) 790-5600, extension 5910608 (part delay department) None of the reps have given me any assistance with my situation. They just kick me down the chain to someone else that cannot assist me. I simply need my car fixed, loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. Can you direct me to any assistance? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Additional Notes:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday [XXX] Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy tra]c. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to repair the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM will not repurchase the vehicle or tell me when the vehicle can be repaired. Will not provide any compensation until the issue is resolved, which is unknown and could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. GM has sent me to three representatives. Jonathan Phone Number: 1-866-790-5600 Extension: 5927263 (Chevrolet Customer Assistance) Tomorra (866) 790-5600, extension 524688 (supervisor) Janet (866) 790-5600, extension 5910608 (part delay department) None of the reps have given me any assistance with my situation. They just kick me down the chain to someone else that cannot assist me. I simply need my car fixed, loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. Can you direct me to any assistance? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Mfg Campaign: 11639425
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Main bearing failure on my 6.2L at 17,000 miles. Starting making knocking noise, and within two miles it died and wouldn’t restart. No check engine light or warning lights. Blew a 40 amp fuse. Once replaced started but knocked and died. Dealership determined spun main causing internal engine failure. Motor replaced. Started making internal engine noise again like almost a spark knock type noise or rattle under acceleration. Has 32k miles on it now and bring into dealer next week for issue. Engine was on back order and took over a month to get.
Corrective Action:
Main bearing failure on my 6.2L at 17,000 miles. Starting making knocking noise, and within two miles it died and wouldn’t restart. No check engine light or warning lights. Blew a 40 amp fuse. Once replaced started but knocked and died. Dealership determined spun main causing internal engine failure. Motor replaced. Started making internal engine noise again like almost a spark knock type noise or rattle under acceleration. Has 32k miles on it now and bring into dealer next week for issue. Engine was on back order and took over a month to get.
Additional Notes:
Main bearing failure on my 6.2L at 17,000 miles. Starting making knocking noise, and within two miles it died and wouldn’t restart. No check engine light or warning lights. Blew a 40 amp fuse. Once replaced started but knocked and died. Dealership determined spun main causing internal engine failure. Motor replaced. Started making internal engine noise again like almost a spark knock type noise or rattle under acceleration. Has 32k miles on it now and bring into dealer next week for issue. Engine was on back order and took over a month to get.
Mfg Campaign: 11638741
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Corrective Action:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Additional Notes:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Mfg Campaign: 11638420
Recall Date: Jan 24, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Corrective Action:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Additional Notes:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Mfg Campaign: 11638420
Recall Date: Jan 24, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Corrective Action:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Additional Notes:
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Mfg Campaign: 11638420
Recall Date: Jan 24, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On January 21, 2025 while with my family in -15 degrees, the vehicle suddenly went into ABS lock. We were completely immobilized and unable to move the vehicle. The following warning lights illuminated on the dashboard:Antilock Braking System errorService Steering Column LockService Traction ControlBrake System Failure 43 MPH top speed. The vehicle was effectively locked, preventing us from driving or even reversing. This left me and my family stranded in a potentially hazardous situation with the freezing temperatures.
Corrective Action:
On January 21, 2025 while with my family in -15 degrees, the vehicle suddenly went into ABS lock. We were completely immobilized and unable to move the vehicle. The following warning lights illuminated on the dashboard:Antilock Braking System errorService Steering Column LockService Traction ControlBrake System Failure 43 MPH top speed. The vehicle was effectively locked, preventing us from driving or even reversing. This left me and my family stranded in a potentially hazardous situation with the freezing temperatures.
Additional Notes:
On January 21, 2025 while with my family in -15 degrees, the vehicle suddenly went into ABS lock. We were completely immobilized and unable to move the vehicle. The following warning lights illuminated on the dashboard:Antilock Braking System errorService Steering Column LockService Traction ControlBrake System Failure 43 MPH top speed. The vehicle was effectively locked, preventing us from driving or even reversing. This left me and my family stranded in a potentially hazardous situation with the freezing temperatures.
Mfg Campaign: 11637911
Recall Date: Jan 23, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Mfg Campaign: 11637289
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Mfg Campaign: 11637289
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Failure - metal in the oil. Engine replacement at roughly 11,800 miles.
Corrective Action:
Failure - metal in the oil. Engine replacement at roughly 11,800 miles.
Additional Notes:
Failure - metal in the oil. Engine replacement at roughly 11,800 miles.
Mfg Campaign: 11637445
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday Jan 7th, Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy traffic. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to fix the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The only symptom before the incident was a dull sound like a plastic bag being stuck in the grill for a few minutes before incident. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM is extremely uncooperative in assisting us with this issue. They will not repurchase vehicle, will not put in writing why they wont repurchase it. Will not provide any compensation until the issue is resolved, which could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. I need my loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday Jan 7th, Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy traffic. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to fix the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The only symptom before the incident was a dull sound like a plastic bag being stuck in the grill for a few minutes before incident. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM is extremely uncooperative in assisting us with this issue. They will not repurchase vehicle, will not put in writing why they wont repurchase it. Will not provide any compensation until the issue is resolved, which could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. I need my loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday Jan 7th, Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy traffic. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to fix the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The only symptom before the incident was a dull sound like a plastic bag being stuck in the grill for a few minutes before incident. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM is extremely uncooperative in assisting us with this issue. They will not repurchase vehicle, will not put in writing why they wont repurchase it. Will not provide any compensation until the issue is resolved, which could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. I need my loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636869
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While sitting at an intersection of a busy 4 lane road the engine stoped without warning and could not be restarted. Due to a poor design by GM, the Tahoe has no ability to be put in neutral when the engine isn’t running. We were stuck at a busy intersection an almost hit multiple times, until a tow truck could come since it cannot be put in neutral and pushed. Dealer inspected engine and found it had been burning oil. The car never gave any warning lights that it was low on oil or that there were any engine issues. They did an oil change and gave the car back. The car was running, but within less than 5 miles of driving it it started to shake and make horrible noises. At this point, I was driving on the interstate. I was able to limp the vehicle back to the dealer. It was diagnosed by a dealer with spun engine bearing. I was told they were very close to seizing up and I would’ve been stranded on the interstate with no shoulder. This could’ve caused a major issue as I was on a busy interstate and the vehicle would’ve locked up. There was no shoulder at this point due to construction. Through both of these issues the vehicle never gave any dashboard warning lights. There are two major design flaws. The engine has an issue with its bearings. Also, there needs to be a way to put the vehicle into neutral while the engine is not running. It is not safe to not be able to put these vehicles into neutral.
Corrective Action:
While sitting at an intersection of a busy 4 lane road the engine stoped without warning and could not be restarted. Due to a poor design by GM, the Tahoe has no ability to be put in neutral when the engine isn’t running. We were stuck at a busy intersection an almost hit multiple times, until a tow truck could come since it cannot be put in neutral and pushed. Dealer inspected engine and found it had been burning oil. The car never gave any warning lights that it was low on oil or that there were any engine issues. They did an oil change and gave the car back. The car was running, but within less than 5 miles of driving it it started to shake and make horrible noises. At this point, I was driving on the interstate. I was able to limp the vehicle back to the dealer. It was diagnosed by a dealer with spun engine bearing. I was told they were very close to seizing up and I would’ve been stranded on the interstate with no shoulder. This could’ve caused a major issue as I was on a busy interstate and the vehicle would’ve locked up. There was no shoulder at this point due to construction. Through both of these issues the vehicle never gave any dashboard warning lights. There are two major design flaws. The engine has an issue with its bearings. Also, there needs to be a way to put the vehicle into neutral while the engine is not running. It is not safe to not be able to put these vehicles into neutral.
Additional Notes:
While sitting at an intersection of a busy 4 lane road the engine stoped without warning and could not be restarted. Due to a poor design by GM, the Tahoe has no ability to be put in neutral when the engine isn’t running. We were stuck at a busy intersection an almost hit multiple times, until a tow truck could come since it cannot be put in neutral and pushed. Dealer inspected engine and found it had been burning oil. The car never gave any warning lights that it was low on oil or that there were any engine issues. They did an oil change and gave the car back. The car was running, but within less than 5 miles of driving it it started to shake and make horrible noises. At this point, I was driving on the interstate. I was able to limp the vehicle back to the dealer. It was diagnosed by a dealer with spun engine bearing. I was told they were very close to seizing up and I would’ve been stranded on the interstate with no shoulder. This could’ve caused a major issue as I was on a busy interstate and the vehicle would’ve locked up. There was no shoulder at this point due to construction. Through both of these issues the vehicle never gave any dashboard warning lights. There are two major design flaws. The engine has an issue with its bearings. Also, there needs to be a way to put the vehicle into neutral while the engine is not running. It is not safe to not be able to put these vehicles into neutral.
Mfg Campaign: 11636750
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 10 MPH, the air bag warning light illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 39,144.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 10 MPH, the air bag warning light illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 39,144.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 10 MPH, the air bag warning light illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 39,144.
Mfg Campaign: 11629948
Recall Date: Dec 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Corrective Action:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Additional Notes:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Mfg Campaign: 11628473
Recall Date: Dec 3, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Corrective Action:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Additional Notes:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Mfg Campaign: 11628473
Recall Date: Dec 3, 2024
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