Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Corrective Action:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Additional Notes:
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Mfg Campaign: 11628473
Recall Date: Dec 3, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Corrective Action:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Additional Notes:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Mfg Campaign: 11627195
Recall Date: Nov 25, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Corrective Action:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Additional Notes:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Mfg Campaign: 11627195
Recall Date: Nov 25, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Corrective Action:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Additional Notes:
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Mfg Campaign: 11627195
Recall Date: Nov 25, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The vehicle made a ding sound and the air bag light came on for a few seconds and then went off.
Corrective Action:
The vehicle made a ding sound and the air bag light came on for a few seconds and then went off.
Additional Notes:
The vehicle made a ding sound and the air bag light came on for a few seconds and then went off.
Mfg Campaign: 11626104
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
[XXX] occupant was sitting in the rear driver side bucket seat and operator was able to use the automatic buttons near the tailgate and fold down the seat onto occupant. Occupant received a bruise on the forehead and potential back injury. There should be a safety guard to prevent the chair from folding when an occupant or object is in the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] occupant was sitting in the rear driver side bucket seat and operator was able to use the automatic buttons near the tailgate and fold down the seat onto occupant. Occupant received a bruise on the forehead and potential back injury. There should be a safety guard to prevent the chair from folding when an occupant or object is in the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] occupant was sitting in the rear driver side bucket seat and operator was able to use the automatic buttons near the tailgate and fold down the seat onto occupant. Occupant received a bruise on the forehead and potential back injury. There should be a safety guard to prevent the chair from folding when an occupant or object is in the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11624277
Recall Date: Nov 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while the dealer was performing an oil change on the vehicle, the dealer informed the contact that the engine was making an abnormal knocking sound. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to GM Campaign Number: N232413430. The manufacturer was notified of the failure and offered to partially cover the repair. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while the dealer was performing an oil change on the vehicle, the dealer informed the contact that the engine was making an abnormal knocking sound. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to GM Campaign Number: N232413430. The manufacturer was notified of the failure and offered to partially cover the repair. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2023 Chevrolet Tahoe. The contact stated while the dealer was performing an oil change on the vehicle, the dealer informed the contact that the engine was making an abnormal knocking sound. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to GM Campaign Number: N232413430. The manufacturer was notified of the failure and offered to partially cover the repair. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11622389
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield wipers stop working. This is the third time it has occurred in the last 8,000 miles. While driving they quit working and will start back after.20-25 minutes. I took it to the dealer and they did a software update however it has done this again. This is a major safety issue.
Corrective Action:
The windshield wipers stop working. This is the third time it has occurred in the last 8,000 miles. While driving they quit working and will start back after.20-25 minutes. I took it to the dealer and they did a software update however it has done this again. This is a major safety issue.
Additional Notes:
The windshield wipers stop working. This is the third time it has occurred in the last 8,000 miles. While driving they quit working and will start back after.20-25 minutes. I took it to the dealer and they did a software update however it has done this again. This is a major safety issue.
Mfg Campaign: 11616086
Recall Date: Sep 23, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11605880
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11605880
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Corrective Action:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Additional Notes:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Mfg Campaign: 11602977
Recall Date: Jul 17, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Corrective Action:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Additional Notes:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Mfg Campaign: 11602977
Recall Date: Jul 17, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Corrective Action:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Additional Notes:
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Mfg Campaign: 11602977
Recall Date: Jul 17, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
At 5000 miles after the last oil change, my low oil light came on, took it to my local mechanic and he said it was 3 quarts low. took it to the dealership and they say this is normal but have me to a check every time i put gas up to 2000 miles. bring it back and they say its one quart low and this is normal. The attendant at the dealership says he sees this often and knows its frustrating but thats GM policy and there is nothing he can do. I do not think this is normal and have searched on the internet and find that many people have this problem. I do hope this is looked into because i feel like this is an issue and GM doesnt want to have to fix it because of cost
Corrective Action:
At 5000 miles after the last oil change, my low oil light came on, took it to my local mechanic and he said it was 3 quarts low. took it to the dealership and they say this is normal but have me to a check every time i put gas up to 2000 miles. bring it back and they say its one quart low and this is normal. The attendant at the dealership says he sees this often and knows its frustrating but thats GM policy and there is nothing he can do. I do not think this is normal and have searched on the internet and find that many people have this problem. I do hope this is looked into because i feel like this is an issue and GM doesnt want to have to fix it because of cost
Additional Notes:
At 5000 miles after the last oil change, my low oil light came on, took it to my local mechanic and he said it was 3 quarts low. took it to the dealership and they say this is normal but have me to a check every time i put gas up to 2000 miles. bring it back and they say its one quart low and this is normal. The attendant at the dealership says he sees this often and knows its frustrating but thats GM policy and there is nothing he can do. I do not think this is normal and have searched on the internet and find that many people have this problem. I do hope this is looked into because i feel like this is an issue and GM doesnt want to have to fix it because of cost
Mfg Campaign: 11596823
Recall Date: Jun 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On 5/27/23 I purchased a new 2023 Chevy Tahoe RST with a 6.2L V8 engine. On 5/28/2024, between 5 and 6pm (rush hour) I merged onto State Highway 32 in Maryland. I accelerated to match the speed of traffic and moved to the far-left lane. I was traveling between 60 and 65 MPH when my vehicle shifted into neutral by itself. I was unable to shift the vehicle back into drive. There was no shoulder on the left, so I had to coast through 2 lanes of traffic moving at a similar speed to reach the far-right lane. I could have very easily caused an accident, injuring myself or others. After successfully pulling off onto the shoulder I was still unable to move out of neutral. I had to shut off my engine and restart the vehicle to shift it into drive. I was unable to recreate the failure and safely made it home. In the days following the incident, I began to hear a clicking sound when I accelerated. At no time did a check engine light turn on and my OnStar vehicle report showed my Tahoe was in good health, including the engine. I brought the vehicle to Criswell Chevrolet on 6/14/24 to service the vehicle. I was told later that afternoon that my vehicle required a brand new engine. The vehicle and engine are available for inspection upon request. I was awestruck that a brand new vehicle with 19,000 miles could possibly need to have the engine replaced. While conducting online research, I see that other 2023 Tahoe owners have had a similar experience.
Corrective Action:
On 5/27/23 I purchased a new 2023 Chevy Tahoe RST with a 6.2L V8 engine. On 5/28/2024, between 5 and 6pm (rush hour) I merged onto State Highway 32 in Maryland. I accelerated to match the speed of traffic and moved to the far-left lane. I was traveling between 60 and 65 MPH when my vehicle shifted into neutral by itself. I was unable to shift the vehicle back into drive. There was no shoulder on the left, so I had to coast through 2 lanes of traffic moving at a similar speed to reach the far-right lane. I could have very easily caused an accident, injuring myself or others. After successfully pulling off onto the shoulder I was still unable to move out of neutral. I had to shut off my engine and restart the vehicle to shift it into drive. I was unable to recreate the failure and safely made it home. In the days following the incident, I began to hear a clicking sound when I accelerated. At no time did a check engine light turn on and my OnStar vehicle report showed my Tahoe was in good health, including the engine. I brought the vehicle to Criswell Chevrolet on 6/14/24 to service the vehicle. I was told later that afternoon that my vehicle required a brand new engine. The vehicle and engine are available for inspection upon request. I was awestruck that a brand new vehicle with 19,000 miles could possibly need to have the engine replaced. While conducting online research, I see that other 2023 Tahoe owners have had a similar experience.
Additional Notes:
On 5/27/23 I purchased a new 2023 Chevy Tahoe RST with a 6.2L V8 engine. On 5/28/2024, between 5 and 6pm (rush hour) I merged onto State Highway 32 in Maryland. I accelerated to match the speed of traffic and moved to the far-left lane. I was traveling between 60 and 65 MPH when my vehicle shifted into neutral by itself. I was unable to shift the vehicle back into drive. There was no shoulder on the left, so I had to coast through 2 lanes of traffic moving at a similar speed to reach the far-right lane. I could have very easily caused an accident, injuring myself or others. After successfully pulling off onto the shoulder I was still unable to move out of neutral. I had to shut off my engine and restart the vehicle to shift it into drive. I was unable to recreate the failure and safely made it home. In the days following the incident, I began to hear a clicking sound when I accelerated. At no time did a check engine light turn on and my OnStar vehicle report showed my Tahoe was in good health, including the engine. I brought the vehicle to Criswell Chevrolet on 6/14/24 to service the vehicle. I was told later that afternoon that my vehicle required a brand new engine. The vehicle and engine are available for inspection upon request. I was awestruck that a brand new vehicle with 19,000 miles could possibly need to have the engine replaced. While conducting online research, I see that other 2023 Tahoe owners have had a similar experience.
Mfg Campaign: 11595817
Recall Date: Jun 21, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Corrective Action:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Additional Notes:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Mfg Campaign: 11589616
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Corrective Action:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Additional Notes:
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Mfg Campaign: 11589616
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Corrective Action:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Additional Notes:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Mfg Campaign: 11580791
Recall Date: Apr 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Corrective Action:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Additional Notes:
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Mfg Campaign: 11580791
Recall Date: Apr 2, 2024
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
Tire is torn in the sidewall at the bead inside the rim edge. The tire had less than 10,000 miles on it and was installed on March 14th 2023, failing around [XXX] (around 9 months of use). It had been installed on a set of Chevrolet wheels before arriving at the dealership and that tire/wheel combo was installed on the Tahoe by Chevrolet in Fort Walton Beach, Florida. The tire failure appeared to occur without provocation and failed on a 2.1 mile drive from the store home. The tire on the rim was mostly covered by the edge of the rim and it was very hard to spot visually. There was no damage to the rim, nor any reason the tire might have been lacerated by the rim. Upon dismount for replacement, the damage appears to be a tear or rip and does not appear to be puncture damage. The tire was replaced at Chevrolet and they noted that there was no reason for the damage (and charging us for the failure). The tire was then shipped to Bridgestone and was returned to the Chevrolet dealer and it was explained that they said, "it happens". The only warning lamp that illuminated was the TPMS low pressure warning as the tire quickly deflated. I still have the tire in my possession for inspection. My safety was put at risk because the tear occurred during normal driving and without provocation. Luckily we were in the neighborhood and speed was 25 mph. Had this happened on the interstate, the outcome could have been quite different. This was a Bridgestone Alenza A/S 02 275/50R22 111H M+S dated 5022. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Tire is torn in the sidewall at the bead inside the rim edge. The tire had less than 10,000 miles on it and was installed on March 14th 2023, failing around [XXX] (around 9 months of use). It had been installed on a set of Chevrolet wheels before arriving at the dealership and that tire/wheel combo was installed on the Tahoe by Chevrolet in Fort Walton Beach, Florida. The tire failure appeared to occur without provocation and failed on a 2.1 mile drive from the store home. The tire on the rim was mostly covered by the edge of the rim and it was very hard to spot visually. There was no damage to the rim, nor any reason the tire might have been lacerated by the rim. Upon dismount for replacement, the damage appears to be a tear or rip and does not appear to be puncture damage. The tire was replaced at Chevrolet and they noted that there was no reason for the damage (and charging us for the failure). The tire was then shipped to Bridgestone and was returned to the Chevrolet dealer and it was explained that they said, "it happens". The only warning lamp that illuminated was the TPMS low pressure warning as the tire quickly deflated. I still have the tire in my possession for inspection. My safety was put at risk because the tear occurred during normal driving and without provocation. Luckily we were in the neighborhood and speed was 25 mph. Had this happened on the interstate, the outcome could have been quite different. This was a Bridgestone Alenza A/S 02 275/50R22 111H M+S dated 5022. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Tire is torn in the sidewall at the bead inside the rim edge. The tire had less than 10,000 miles on it and was installed on March 14th 2023, failing around [XXX] (around 9 months of use). It had been installed on a set of Chevrolet wheels before arriving at the dealership and that tire/wheel combo was installed on the Tahoe by Chevrolet in Fort Walton Beach, Florida. The tire failure appeared to occur without provocation and failed on a 2.1 mile drive from the store home. The tire on the rim was mostly covered by the edge of the rim and it was very hard to spot visually. There was no damage to the rim, nor any reason the tire might have been lacerated by the rim. Upon dismount for replacement, the damage appears to be a tear or rip and does not appear to be puncture damage. The tire was replaced at Chevrolet and they noted that there was no reason for the damage (and charging us for the failure). The tire was then shipped to Bridgestone and was returned to the Chevrolet dealer and it was explained that they said, "it happens". The only warning lamp that illuminated was the TPMS low pressure warning as the tire quickly deflated. I still have the tire in my possession for inspection. My safety was put at risk because the tear occurred during normal driving and without provocation. Luckily we were in the neighborhood and speed was 25 mph. Had this happened on the interstate, the outcome could have been quite different. This was a Bridgestone Alenza A/S 02 275/50R22 111H M+S dated 5022. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580154
Recall Date: Mar 29, 2024
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