Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212349040
Recall Date: Oct 7, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Traverse, GMC Acadia, and Buick Enclave vehicles manufactured November 6, 2015, to November 12, 2015. The affected vehicles have a the third row left lower seat frame that may have welds that are not in the correction location.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21930
Recall Date: Dec 11, 2015
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Traverse, GMC Acadia, and Buick Enclave vehicles manufactured August 18, 2015 to September 24, 2015. Due to a manufacturing defect, the windshield wiper motor may overheat when used.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15780/15789
Recall Date: Sep 29, 2015
Consumer Complaints
370 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE METAL HOSE THAT CARRIES THE FREON FOR THE AC UNIT IS BEHIND ANOTHER HOSE WITH A METAL FEATURE ON IT THAT RUBBED A HOLE IN THE METAL HOSE WHICH CAUSED THE AIR CONDITIONING TO LEAK FREON SO UNABLE TO USE AIR CONDITIONING. THE CAR WAS IN MOTION WHEN THE AIR STOPPED WORKING.
Corrective Action:
THE METAL HOSE THAT CARRIES THE FREON FOR THE AC UNIT IS BEHIND ANOTHER HOSE WITH A METAL FEATURE ON IT THAT RUBBED A HOLE IN THE METAL HOSE WHICH CAUSED THE AIR CONDITIONING TO LEAK FREON SO UNABLE TO USE AIR CONDITIONING. THE CAR WAS IN MOTION WHEN THE AIR STOPPED WORKING.
Additional Notes:
THE METAL HOSE THAT CARRIES THE FREON FOR THE AC UNIT IS BEHIND ANOTHER HOSE WITH A METAL FEATURE ON IT THAT RUBBED A HOLE IN THE METAL HOSE WHICH CAUSED THE AIR CONDITIONING TO LEAK FREON SO UNABLE TO USE AIR CONDITIONING. THE CAR WAS IN MOTION WHEN THE AIR STOPPED WORKING.
Mfg Campaign: 11121646
Recall Date: Aug 22, 2018
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 70 MPH, THE VEHICLE HESITATED AND STALLED. IN ADDITION, THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED ON THE SECOND ATTEMPT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LUCAS CHEVROLET (101 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 398-5092) WHERE IT WAS DIAGNOSED THAT VAPORS BUILT UP IN THE FUEL FEED LINE AND THE FUEL PUMP NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,188.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 70 MPH, THE VEHICLE HESITATED AND STALLED. IN ADDITION, THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED ON THE SECOND ATTEMPT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LUCAS CHEVROLET (101 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 398-5092) WHERE IT WAS DIAGNOSED THAT VAPORS BUILT UP IN THE FUEL FEED LINE AND THE FUEL PUMP NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,188.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 70 MPH, THE VEHICLE HESITATED AND STALLED. IN ADDITION, THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED ON THE SECOND ATTEMPT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LUCAS CHEVROLET (101 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 398-5092) WHERE IT WAS DIAGNOSED THAT VAPORS BUILT UP IN THE FUEL FEED LINE AND THE FUEL PUMP NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,188.
Mfg Campaign: 11113080
Recall Date: Jul 23, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS A 2016 AND IT'S NOT LEAKING FLUID BUT I HAVE HAD TO FILLL THE TRANSMISSION FLUID UP THREE TIMES SINCE I HAD IT AND I BOUGHT IT BRAND NEW IN 2016
Corrective Action:
MY CAR IS A 2016 AND IT'S NOT LEAKING FLUID BUT I HAVE HAD TO FILLL THE TRANSMISSION FLUID UP THREE TIMES SINCE I HAD IT AND I BOUGHT IT BRAND NEW IN 2016
Additional Notes:
MY CAR IS A 2016 AND IT'S NOT LEAKING FLUID BUT I HAVE HAD TO FILLL THE TRANSMISSION FLUID UP THREE TIMES SINCE I HAD IT AND I BOUGHT IT BRAND NEW IN 2016
Mfg Campaign: 11111206
Recall Date: Jul 13, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
THE VEHICLE IS LESS THEN 2 YEARS OLD WITH 31748 MILES. ALL 4 GOODYEAR FORTERA HL TIRES WERE SHOWING VISIBLE CRACKING AND DRY ROTTING IN BETWEEN THE TREATS & ON SIDEWALLS.THERE WAS A RECALL ON THESE TIRES IN 2015 BUT WE WERE TOLD OUR TIRES DON'T QUALIFY FOR REPLACEMENT. WE HAD THE TIRES REPLACED WITH AN OUT OF POCKET EXPENSE OF $411. GM REFUSED TO HELP US IN ANYWAY ALTHOUGH THIS IS CONSIDERED A SAFETY ISSUE BECAUSE THE SIDEWALL COULD BLOW OUT. I AM AWARE OF OTHERS THAT HAVE HAD THE SAME ISSUE AND WE'RE ALSO REFUSED HELP BY GM.
Corrective Action:
THE VEHICLE IS LESS THEN 2 YEARS OLD WITH 31748 MILES. ALL 4 GOODYEAR FORTERA HL TIRES WERE SHOWING VISIBLE CRACKING AND DRY ROTTING IN BETWEEN THE TREATS & ON SIDEWALLS.THERE WAS A RECALL ON THESE TIRES IN 2015 BUT WE WERE TOLD OUR TIRES DON'T QUALIFY FOR REPLACEMENT. WE HAD THE TIRES REPLACED WITH AN OUT OF POCKET EXPENSE OF $411. GM REFUSED TO HELP US IN ANYWAY ALTHOUGH THIS IS CONSIDERED A SAFETY ISSUE BECAUSE THE SIDEWALL COULD BLOW OUT. I AM AWARE OF OTHERS THAT HAVE HAD THE SAME ISSUE AND WE'RE ALSO REFUSED HELP BY GM.
Additional Notes:
THE VEHICLE IS LESS THEN 2 YEARS OLD WITH 31748 MILES. ALL 4 GOODYEAR FORTERA HL TIRES WERE SHOWING VISIBLE CRACKING AND DRY ROTTING IN BETWEEN THE TREATS & ON SIDEWALLS.THERE WAS A RECALL ON THESE TIRES IN 2015 BUT WE WERE TOLD OUR TIRES DON'T QUALIFY FOR REPLACEMENT. WE HAD THE TIRES REPLACED WITH AN OUT OF POCKET EXPENSE OF $411. GM REFUSED TO HELP US IN ANYWAY ALTHOUGH THIS IS CONSIDERED A SAFETY ISSUE BECAUSE THE SIDEWALL COULD BLOW OUT. I AM AWARE OF OTHERS THAT HAVE HAD THE SAME ISSUE AND WE'RE ALSO REFUSED HELP BY GM.
Mfg Campaign: 11096646
Recall Date: May 18, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LOSS OF POWER WHILE DRIVING. THIS HAPPENED LAST YEAR, SUPPOSEDLY FIXED, BUT HAD TO FIGHT WITH GM. WAS STILL UNDER WARRANTY. NOW RADIO IS SHOT SAID IT WOULD COST $1500 TO FIX. ELECTRICAL I WOULD ASSUME. FIGHTING WITH GM ONCE AGAIN.
Corrective Action:
LOSS OF POWER WHILE DRIVING. THIS HAPPENED LAST YEAR, SUPPOSEDLY FIXED, BUT HAD TO FIGHT WITH GM. WAS STILL UNDER WARRANTY. NOW RADIO IS SHOT SAID IT WOULD COST $1500 TO FIX. ELECTRICAL I WOULD ASSUME. FIGHTING WITH GM ONCE AGAIN.
Additional Notes:
LOSS OF POWER WHILE DRIVING. THIS HAPPENED LAST YEAR, SUPPOSEDLY FIXED, BUT HAD TO FIGHT WITH GM. WAS STILL UNDER WARRANTY. NOW RADIO IS SHOT SAID IT WOULD COST $1500 TO FIX. ELECTRICAL I WOULD ASSUME. FIGHTING WITH GM ONCE AGAIN.
Mfg Campaign: 11092493
Recall Date: May 8, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
CHANGED MY MOTOR OIL ON APRIL 1 ,2016 , I FOUND A CRACKED CROSS MEMBER DURING THE OIL CHANGE , I CONTACTED GENERAL AND VANDERGRIFF CHEVORLET
Corrective Action:
CHANGED MY MOTOR OIL ON APRIL 1 ,2016 , I FOUND A CRACKED CROSS MEMBER DURING THE OIL CHANGE , I CONTACTED GENERAL AND VANDERGRIFF CHEVORLET
Additional Notes:
CHANGED MY MOTOR OIL ON APRIL 1 ,2016 , I FOUND A CRACKED CROSS MEMBER DURING THE OIL CHANGE , I CONTACTED GENERAL AND VANDERGRIFF CHEVORLET
Mfg Campaign: 11082490
Recall Date: Apr 2, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Mfg Campaign: 11082542
Recall Date: Apr 2, 2018
General Motors, Llc
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Mfg Campaign: 11082542
Recall Date: Apr 2, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS. WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT. I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS. THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE. I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE. . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE. THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR. I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO. TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT. I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18. I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA. SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.
Corrective Action:
ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS. WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT. I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS. THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE. I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE. . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE. THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR. I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO. TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT. I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18. I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA. SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.
Additional Notes:
ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS. WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT. I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS. THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE. I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE. . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE. THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR. I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO. TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT. I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18. I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA. SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.
Mfg Campaign: 11081583
Recall Date: Mar 27, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Corrective Action:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Additional Notes:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Mfg Campaign: 11080051
Recall Date: Mar 18, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Corrective Action:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Additional Notes:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Mfg Campaign: 11080051
Recall Date: Mar 18, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Corrective Action:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Additional Notes:
STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....
Mfg Campaign: 11080051
Recall Date: Mar 18, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Corrective Action:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Additional Notes:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Mfg Campaign: 11079748
Recall Date: Mar 16, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Corrective Action:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Additional Notes:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Mfg Campaign: 11079748
Recall Date: Mar 16, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Corrective Action:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Additional Notes:
MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!
Mfg Campaign: 11079748
Recall Date: Mar 16, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Corrective Action:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Additional Notes:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Mfg Campaign: 11079018
Recall Date: Mar 13, 2018
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Corrective Action:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Additional Notes:
DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.
Mfg Campaign: 11079018
Recall Date: Mar 13, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET (28111 TELEGRAPH RD, SOUTHFIELD, MI 48034, (866) 722-6987) WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED. THE CONTACT WAS PROVIDED NEW KEYS AND THE IGNITION WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET (28111 TELEGRAPH RD, SOUTHFIELD, MI 48034, (866) 722-6987) WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED. THE CONTACT WAS PROVIDED NEW KEYS AND THE IGNITION WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET (28111 TELEGRAPH RD, SOUTHFIELD, MI 48034, (866) 722-6987) WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED. THE CONTACT WAS PROVIDED NEW KEYS AND THE IGNITION WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Mfg Campaign: 11076836
Recall Date: Mar 8, 2018
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18 109S. WHILE THE VEHICLE WAS AT HOWIES TIRE & ALIGNMENT (13540 NW 7TH AVE, MIAMI, FL), THE CONTACT WAS INFORMED THAT ALL THE TIRES WERE DRY ROTTED AND THERE WAS TREAD SEPARATION. THE TIRES NEEDED TO BE REPLACED IMMEDIATELY. TROPICAL CHEVROLET (8880 BISCAYNE BLVD, MIAMI SHORES, FL) WAS CONTACTED, BUT THEIR LOCATION DID NOT HANDLE TIRE RELATED FAILURES. THE MANUFACTURER STATED THAT DUE TO THE DOT NUMBER NOT FALLING WITHIN THE RANGE, THE TIRES WERE NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES). THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 32,070.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18 109S. WHILE THE VEHICLE WAS AT HOWIES TIRE & ALIGNMENT (13540 NW 7TH AVE, MIAMI, FL), THE CONTACT WAS INFORMED THAT ALL THE TIRES WERE DRY ROTTED AND THERE WAS TREAD SEPARATION. THE TIRES NEEDED TO BE REPLACED IMMEDIATELY. TROPICAL CHEVROLET (8880 BISCAYNE BLVD, MIAMI SHORES, FL) WAS CONTACTED, BUT THEIR LOCATION DID NOT HANDLE TIRE RELATED FAILURES. THE MANUFACTURER STATED THAT DUE TO THE DOT NUMBER NOT FALLING WITHIN THE RANGE, THE TIRES WERE NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES). THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 32,070.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18 109S. WHILE THE VEHICLE WAS AT HOWIES TIRE & ALIGNMENT (13540 NW 7TH AVE, MIAMI, FL), THE CONTACT WAS INFORMED THAT ALL THE TIRES WERE DRY ROTTED AND THERE WAS TREAD SEPARATION. THE TIRES NEEDED TO BE REPLACED IMMEDIATELY. TROPICAL CHEVROLET (8880 BISCAYNE BLVD, MIAMI SHORES, FL) WAS CONTACTED, BUT THEIR LOCATION DID NOT HANDLE TIRE RELATED FAILURES. THE MANUFACTURER STATED THAT DUE TO THE DOT NUMBER NOT FALLING WITHIN THE RANGE, THE TIRES WERE NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES). THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 32,070.
Mfg Campaign: 11071723
Recall Date: Feb 8, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE SERVICE STABILITY TRACK AND TRACTION CONTROL LIGHT STILL COMES ON ALL THE TIME. I LOOSE SPEED AND THE CAR BUCKS. BROUGHT TO CHEVY AND SAID THEY COULD SEE THAT I HAD A PROBLEM BUT DID NOT TELL THE ISSUE
Corrective Action:
THE SERVICE STABILITY TRACK AND TRACTION CONTROL LIGHT STILL COMES ON ALL THE TIME. I LOOSE SPEED AND THE CAR BUCKS. BROUGHT TO CHEVY AND SAID THEY COULD SEE THAT I HAD A PROBLEM BUT DID NOT TELL THE ISSUE
Additional Notes:
THE SERVICE STABILITY TRACK AND TRACTION CONTROL LIGHT STILL COMES ON ALL THE TIME. I LOOSE SPEED AND THE CAR BUCKS. BROUGHT TO CHEVY AND SAID THEY COULD SEE THAT I HAD A PROBLEM BUT DID NOT TELL THE ISSUE
Mfg Campaign: 11067256
Recall Date: Feb 6, 2018
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