Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Corrective Action:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Additional Notes:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Mfg Campaign: 11485815
Recall Date: Sep 22, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Corrective Action:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Additional Notes:
Traveling from Mexico ,we just got into yuma Arizona heading towards the 8 freeway when my volt displayed reduced propulsion and the engine light came on and the car lost power while driving on the road we had to let the car drift into a parking lot. We let the cat sit for a several minutes and the engine started up but was running hard. After that it ran a little so we decided to rent a uhaul and car hauler to get the car home. Before this happened We were about to head back to California and we were stranded there until we got an Uber to the uhaul place and rented a truck and car hauler, the car would stay on long enough for us to drive it up on the ramp so we had to push the car to get it up there. We finally did and 24 hours later we made it home hauling the cars a 3 hour ride home was turned into a nightmare. Apparently this is serious problem if the car would have stopped a while we were driving through Joshua Tree we would have been stranded on the side of the narrow road in the dark, Or on a major free way, This problem is a safety hazard to all Volt owners and it has been known and reported to happen countless of times so why is there no recall of these vehicles for this problem, people's lives are in danger, this could have turned out way worst, thank God He saved us from what could have happened. My dealer says that they are not sure what caused it and that we may have to pay for repairs. This is unacceptable because there is an obvious problem with this vehicle
Mfg Campaign: 11485815
Recall Date: Sep 22, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Corrective Action:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Additional Notes:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Mfg Campaign: 11485013
Recall Date: Sep 18, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Corrective Action:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Additional Notes:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Mfg Campaign: 11485013
Recall Date: Sep 18, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Corrective Action:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Additional Notes:
At approximately 61,500 miles my Chevy Volt would not start. I had it towed to a repair facility who determined the problem was a faulty BECM (Battery Energy Control Module), but that it would still be covered by the manufacturer's warranty. So I had the vehicle towed to a dealership. The vehicle has been at the dealership for six weeks as of the time I write this, but report they have yet to diagnose the problem or offer a solution. Doing research online I have found that BECM failure is a common problem among the Chevy Volt, of all model years. And due to "supply chain disruptions" people are having to wait weeks to months for their vehicle to be repaired. Fortunately my vehicle did not fail in a dangerous location, however the BECM failure could happen randomly at any time at any mileage and appears to be a design flaw. Fortunately my vehicle is still covered by the manufacturer's warranty, but in my opinion, repair should be extended to all Chevy Volts.
Mfg Campaign: 11485013
Recall Date: Sep 18, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Corrective Action:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Additional Notes:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Mfg Campaign: 11485009
Recall Date: Sep 17, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Corrective Action:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Additional Notes:
BECM failure caused vehicle to lose propulsion. Could have stopped working in a dangerous situation such as an intersection, steep hill, or railroad tracks.
Mfg Campaign: 11485009
Recall Date: Sep 17, 2022
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle overheated and lost motive power. The vehicle was towed to the residence, where he recharged the battery. The vehicle was then taken to the dealer where it was diagnosed with a faulty EGR valve that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle overheated and lost motive power. The vehicle was towed to the residence, where he recharged the battery. The vehicle was then taken to the dealer where it was diagnosed with a faulty EGR valve that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle overheated and lost motive power. The vehicle was towed to the residence, where he recharged the battery. The vehicle was then taken to the dealer where it was diagnosed with a faulty EGR valve that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11483673
Recall Date: Sep 9, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on the highway at speeds greater than 60mph. Traffic came to a sudden stop and the pre-crash avoidance assisted with breaking. I resumed driving. The front right tire began smoking. I pulled over, the break was locked up and the rotor and pad were damaged. Overnight it releases. I take to service center and they are unable to replicate issue. I had to replace pads and rotors. A month later it locked up again, this time while driving. I became wary of the sighs now and pulled over immediately. Had the vehicle towed to service center. Again, they are unable to determine issue. They said there are no fault codes and no physical issues with breaking system. It is unfortunate the dealer does not know how to repair cars with complex computer operated systems. I don’t know what to do, right now we are in the stage of replacing random components to see if it fixes the issue. I can’t keep throwing money at this. I hope you can apply pressure to Chevy to help. I don’t know what to do, all I know is this isn’t safe. They had a similar recall for 2018 model year volts breaks locking up. But no recall issued for 2017 model year.
Corrective Action:
I was driving on the highway at speeds greater than 60mph. Traffic came to a sudden stop and the pre-crash avoidance assisted with breaking. I resumed driving. The front right tire began smoking. I pulled over, the break was locked up and the rotor and pad were damaged. Overnight it releases. I take to service center and they are unable to replicate issue. I had to replace pads and rotors. A month later it locked up again, this time while driving. I became wary of the sighs now and pulled over immediately. Had the vehicle towed to service center. Again, they are unable to determine issue. They said there are no fault codes and no physical issues with breaking system. It is unfortunate the dealer does not know how to repair cars with complex computer operated systems. I don’t know what to do, right now we are in the stage of replacing random components to see if it fixes the issue. I can’t keep throwing money at this. I hope you can apply pressure to Chevy to help. I don’t know what to do, all I know is this isn’t safe. They had a similar recall for 2018 model year volts breaks locking up. But no recall issued for 2017 model year.
Additional Notes:
I was driving on the highway at speeds greater than 60mph. Traffic came to a sudden stop and the pre-crash avoidance assisted with breaking. I resumed driving. The front right tire began smoking. I pulled over, the break was locked up and the rotor and pad were damaged. Overnight it releases. I take to service center and they are unable to replicate issue. I had to replace pads and rotors. A month later it locked up again, this time while driving. I became wary of the sighs now and pulled over immediately. Had the vehicle towed to service center. Again, they are unable to determine issue. They said there are no fault codes and no physical issues with breaking system. It is unfortunate the dealer does not know how to repair cars with complex computer operated systems. I don’t know what to do, right now we are in the stage of replacing random components to see if it fixes the issue. I can’t keep throwing money at this. I hope you can apply pressure to Chevy to help. I don’t know what to do, all I know is this isn’t safe. They had a similar recall for 2018 model year volts breaks locking up. But no recall issued for 2017 model year.
Mfg Campaign: 11483500
Recall Date: Sep 8, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
BECM issue diagnosed by dealer, told it would be fine to drive car while awaiting parts. Error message simply stated unable to charge. BECM failed while driving down road. Car stopped running, no power to anything, and had only enough inertia to make it into a parking lot sideways. Car was unable to restart for some time. Luckily the road was 2 lane and no traffic. Had this been the expressway the no power would have been dangerous. GM does not have replacement parts and it appears the part is known as defective. Sudden catastrophic loss of all power while driving is dangerous. Car has been parked out of caution to not repeat the loss of power during driving. Major safety concern. 3 issues: 1.sudden catastrophic power loss and 2. Dealer repair department stating it is ok to drive based on GM technical bulletins and repair details. 3. Lack of replacement parts with documented failure of these specifically for 2017 model year.
Corrective Action:
BECM issue diagnosed by dealer, told it would be fine to drive car while awaiting parts. Error message simply stated unable to charge. BECM failed while driving down road. Car stopped running, no power to anything, and had only enough inertia to make it into a parking lot sideways. Car was unable to restart for some time. Luckily the road was 2 lane and no traffic. Had this been the expressway the no power would have been dangerous. GM does not have replacement parts and it appears the part is known as defective. Sudden catastrophic loss of all power while driving is dangerous. Car has been parked out of caution to not repeat the loss of power during driving. Major safety concern. 3 issues: 1.sudden catastrophic power loss and 2. Dealer repair department stating it is ok to drive based on GM technical bulletins and repair details. 3. Lack of replacement parts with documented failure of these specifically for 2017 model year.
Additional Notes:
BECM issue diagnosed by dealer, told it would be fine to drive car while awaiting parts. Error message simply stated unable to charge. BECM failed while driving down road. Car stopped running, no power to anything, and had only enough inertia to make it into a parking lot sideways. Car was unable to restart for some time. Luckily the road was 2 lane and no traffic. Had this been the expressway the no power would have been dangerous. GM does not have replacement parts and it appears the part is known as defective. Sudden catastrophic loss of all power while driving is dangerous. Car has been parked out of caution to not repeat the loss of power during driving. Major safety concern. 3 issues: 1.sudden catastrophic power loss and 2. Dealer repair department stating it is ok to drive based on GM technical bulletins and repair details. 3. Lack of replacement parts with documented failure of these specifically for 2017 model year.
Mfg Campaign: 11481600
Recall Date: Aug 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
gas engine emission recirculation valve failed. thermostat failed. fuse blown. Displayed message "propulsion power reduced" and "gas engine unavailable" while driving. It put the driver at risk due to being stranded in the middle of nowhere. Towed to Dealer. They replaced EGR valve, egr cooler, fuse and thermostat. Plug-in hybrid with 90 percent ev only miles. So at 52,000 there is only 5200 miles on the gas engine. Root cause of failure unknown.
Corrective Action:
gas engine emission recirculation valve failed. thermostat failed. fuse blown. Displayed message "propulsion power reduced" and "gas engine unavailable" while driving. It put the driver at risk due to being stranded in the middle of nowhere. Towed to Dealer. They replaced EGR valve, egr cooler, fuse and thermostat. Plug-in hybrid with 90 percent ev only miles. So at 52,000 there is only 5200 miles on the gas engine. Root cause of failure unknown.
Additional Notes:
gas engine emission recirculation valve failed. thermostat failed. fuse blown. Displayed message "propulsion power reduced" and "gas engine unavailable" while driving. It put the driver at risk due to being stranded in the middle of nowhere. Towed to Dealer. They replaced EGR valve, egr cooler, fuse and thermostat. Plug-in hybrid with 90 percent ev only miles. So at 52,000 there is only 5200 miles on the gas engine. Root cause of failure unknown.
Mfg Campaign: 11481509
Recall Date: Aug 27, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Corrective Action:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Additional Notes:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Mfg Campaign: 11480635
Recall Date: Aug 22, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Corrective Action:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Additional Notes:
Late 2021 I noticed a strange noise and a slight stutter in my breaks that would only happen at the end of the breaking motion just before the car would completely stop. The sound and stutter, felt as though a clutch was trying to engaged. I scheduled a service appointment in January to have my tire replaced and car checked. The stabilitrack light came on while I was on vacation and also asked the dealership to check the stabilitrack. The dealership replaced my tires and inspected my car, but found nothing wrong with it. The tested the car and it appeared to be working just fine. I drove around another couple months with no incident. And then the notice and stutter came back, however it was intermittent. The stutter and noise slowly got worse and worse, but stilled continued to be an intermittent issue. On August 1st, while driving to work, my breaks completely failed and I almost got into an accident. I was pulling away from a red that just turned green. There was a red light ahead, I barely got up to 30-35mph before I started cruising towards the light. Started to press down on the breaks to stop and the pedal went straight to the floorboard with resistance and the breaks did not engage. I pumped the breaks frantically several times, with no change and quickly swerved and made a last minute right turn to avoid traffic. I continued to pump the breaks until it eventually did engage. I took the car to the dealership to have it serviced and inspected again, and was told it was the master cylinder that had failed. After it got replaced it was about another 2 weeks before I started to experience a similar issue again.
Mfg Campaign: 11480635
Recall Date: Aug 22, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Corrective Action:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Additional Notes:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Mfg Campaign: 11480405
Recall Date: Aug 21, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Corrective Action:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Additional Notes:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Mfg Campaign: 11480405
Recall Date: Aug 21, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Corrective Action:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Additional Notes:
This is related to a long-standing issue with the failure of the Battery Energy Control Module (BECM) (part #242969-00) for the 2017 Chevrolet Volt, as well as a lack of availability of the replacement part. This is a documented problem in the NTSA database since 2016. The vehicle error messages on the dashboard include “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited”. The internal combustion engine engages even with a full battery charge on an intermittent basis. Only after turning the car off and on several times or later the next day, would the problems resolve. In several instances, there was a lack of power transfer to the wheels when in drive mode and traveling on roadways, and the car had to be turned off and on to resolve this problem. The car has been inspected by a Chevrolet dealer to confirm the BECM is failing and needs to be replaced. The replacement BECM was ordered by the dealer 7 June, 2022, and neither GM or the dealer will provide a delivery date for the part. A number of postings on www.gm-volt.com reported 2017 Volts would no longer turn on or would lose power when being driven, could not be driven, and had to be towed. The NTSA database indicates approximately 250 complaints have been filed for 2017 Volts that include vehicle error messages on the dashboard for “unable to charge”, “shift to park to start”, “reduced propulsion acceleration may be limited” and loss of power while driving. Although no accidents or deaths were reported, this is clearly a serious safety issue that NTSA should address immediately with a mandatory safety recall.
Mfg Campaign: 11480405
Recall Date: Aug 21, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I will get a "shift to park" message on the dash when parking the car and trying to turn it off. When it happens, the car will not turn off and claims it is not in park. The shifter is physically in the park position, but the car does not recognize it. I have to shift it in and out of park multiple times to get it to recognize that it is in park. On a few occasions, I have had to leave it on and lock the doors because it just would not recognize that the car was in park.
Corrective Action:
I will get a "shift to park" message on the dash when parking the car and trying to turn it off. When it happens, the car will not turn off and claims it is not in park. The shifter is physically in the park position, but the car does not recognize it. I have to shift it in and out of park multiple times to get it to recognize that it is in park. On a few occasions, I have had to leave it on and lock the doors because it just would not recognize that the car was in park.
Additional Notes:
I will get a "shift to park" message on the dash when parking the car and trying to turn it off. When it happens, the car will not turn off and claims it is not in park. The shifter is physically in the park position, but the car does not recognize it. I have to shift it in and out of park multiple times to get it to recognize that it is in park. On a few occasions, I have had to leave it on and lock the doors because it just would not recognize that the car was in park.
Mfg Campaign: 11479473
Recall Date: Aug 15, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Corrective Action:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Additional Notes:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Mfg Campaign: 11479102
Recall Date: Aug 13, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Corrective Action:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Additional Notes:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Mfg Campaign: 11479102
Recall Date: Aug 13, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Corrective Action:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Additional Notes:
The vehicle stopped on its own without obstacles. The vehicle fails to stop under adaptive cruse control and you have to disengage to stop or it will hit the car in front. When stepping on break during adaptive cruse it lurching forward before breaking takes over causing a hazzard. When you shif to park it doesn't register and will kill battery. Adaptive cruse does not keep it centered in clearly marked lanes.
Mfg Campaign: 11479102
Recall Date: Aug 13, 2022
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