Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Corrective Action:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Additional Notes:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Mfg Campaign: 11144147
Recall Date: Oct 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Corrective Action:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Additional Notes:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Mfg Campaign: 11144147
Recall Date: Oct 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Corrective Action:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Additional Notes:
IN SEPT. 2018 I TOOK MY PACIFICA IN FOR CRUISE CONTROL RECALL AND CHECK ENGINE LIGHT. RECALL AND CHECK ENGINE LIGHT REPAIR COMPLETED. NEXT DAY CHECK ENGINE LIGHT CAME ON AGAIN AND HAS BEEN ON AND OFF FOR THE PAST FEW WEEKS. IT SEEMS TO STAY ON ABOUT 4 DAYS AND THEN OFF FOR A DAY OR TWO. CRUISE CONTROL (IN MOTION) GOES OUT SPORADICALLY. POWER WINDOW- DRIVERS WINDOW- AUTO UP DOES NOT WORK. WINDOW(PARKED AND MOVING) GOES UP HALF WAY, STOPS AND GOES BACK DOWN. TRANSMISSION-NOT CONSISTENT ISSUE BUT LURCHING @ 10-15MPH ALSO AT 30MPH
Mfg Campaign: 11144147
Recall Date: Oct 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Corrective Action:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Additional Notes:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Mfg Campaign: 11143366
Recall Date: Oct 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Corrective Action:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Additional Notes:
THE VAN SHIFTS VERY HARD AND JERKS FORWARD WHEN ACCELERATING FROM A STOP AT EITHER A STOP SIGN OR RED LIGHT. THE HARD SHIFT AND JERKING FORWARD HAS ALMOST CAUSED ME TO REAR END THE VEHICLE IN FRONT A COUPLE OF TIMES NOW.
Mfg Campaign: 11143366
Recall Date: Oct 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Corrective Action:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Additional Notes:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Mfg Campaign: 11142792
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Corrective Action:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Additional Notes:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Mfg Campaign: 11142792
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Corrective Action:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Additional Notes:
TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.
Mfg Campaign: 11142792
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOORS OF VEHICLE POP BACK OPEN AFTER THEY CLOSE ALMOST EVERY TIME, AND UP TO 3 TIMES. ON ONE OCCASION THE DOOR CLOSED PN ITS OWN ALMOST INJURING MY DAUGHTER. DOORS HAVE RANDOMELY OPENED HOURS AFTER THEY HAVE BEEN LATCHED AND LOCKED ON 3 OCCASIONS.
Corrective Action:
DOORS OF VEHICLE POP BACK OPEN AFTER THEY CLOSE ALMOST EVERY TIME, AND UP TO 3 TIMES. ON ONE OCCASION THE DOOR CLOSED PN ITS OWN ALMOST INJURING MY DAUGHTER. DOORS HAVE RANDOMELY OPENED HOURS AFTER THEY HAVE BEEN LATCHED AND LOCKED ON 3 OCCASIONS.
Additional Notes:
DOORS OF VEHICLE POP BACK OPEN AFTER THEY CLOSE ALMOST EVERY TIME, AND UP TO 3 TIMES. ON ONE OCCASION THE DOOR CLOSED PN ITS OWN ALMOST INJURING MY DAUGHTER. DOORS HAVE RANDOMELY OPENED HOURS AFTER THEY HAVE BEEN LATCHED AND LOCKED ON 3 OCCASIONS.
Mfg Campaign: 11142836
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION HESITATES AND THEN WHEN IT CATCHES, IT'S JERKS FORWARD. ALMOST ALWAYS FROM A STOP. BUT IT HAS HAPPENED AT A LOW SPEED ROLL TOO. HAPPENS OFTEN, SO I PUT THE LAST DATE IT HAPPENED BELOW. ..*BF. *DT *TR *JB *DT *JB
Corrective Action:
TRANSMISSION HESITATES AND THEN WHEN IT CATCHES, IT'S JERKS FORWARD. ALMOST ALWAYS FROM A STOP. BUT IT HAS HAPPENED AT A LOW SPEED ROLL TOO. HAPPENS OFTEN, SO I PUT THE LAST DATE IT HAPPENED BELOW. ..*BF. *DT *TR *JB *DT *JB
Additional Notes:
TRANSMISSION HESITATES AND THEN WHEN IT CATCHES, IT'S JERKS FORWARD. ALMOST ALWAYS FROM A STOP. BUT IT HAS HAPPENED AT A LOW SPEED ROLL TOO. HAPPENS OFTEN, SO I PUT THE LAST DATE IT HAPPENED BELOW. ..*BF. *DT *TR *JB *DT *JB
Mfg Campaign: 11142323
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Corrective Action:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Additional Notes:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Mfg Campaign: 11142344
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Corrective Action:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Additional Notes:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Mfg Campaign: 11142344
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Corrective Action:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Additional Notes:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Mfg Campaign: 11142344
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Corrective Action:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Additional Notes:
DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB
Mfg Campaign: 11142344
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Corrective Action:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Additional Notes:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Mfg Campaign: 11142495
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Corrective Action:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Additional Notes:
THE MAIN PROBLEM IS, MY CAR DOES NOT START, THE BATTERY IS DEAD AND IF I JUMPSTART THEIR CAR IT DIES AS SOON AS I SHUT THE IGNITION, I SPOKE WITH A FEW PEOPLE WITH THE SAME CAR AND THEY ALL HAVE THE SAME PROBLEM I CALLED CHRYSLER ROADSIDE ASSISTANCE THAT'S ON THE WARRANTY AND THEY SAVE THAT NO CHRYSLER DEALERS WILL ACCEPT MY CAR BEFORE TWO WEEKS, THE FIRST TIME IT BROKE DOWN I WAS IN THE MIDDLE OF DRIVING ON A BUSY STREET, I DROPPED OFF MY WIFE AND HELPED HER UNLOAD ONLOAD AND THEN THE CAR DID DOES NOT START SOME OF MY FRIENDS TOLD ME THEIR CAR STOPPED IN THE MIDDLE OF DRIVING ALSO MY TRANSMISSION JUMPS GEARS IN THE MIDDLE OF DRIVING IT?S A NEW CAR WITH A WARRANTY BUT NO ONE TO TALK TO ..*BF. *TR
Mfg Campaign: 11142495
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Corrective Action:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Additional Notes:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Mfg Campaign: 11141304
Recall Date: Oct 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Corrective Action:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Additional Notes:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Mfg Campaign: 11141304
Recall Date: Oct 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Corrective Action:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Additional Notes:
WIFE AND CHILDREN IN THE VAN IN AUGUST 2017 DRIVING AT AROUND 55MPH ON HIGHWAY. MESSAGE CENTER TOLD HER TO PLACE VEHICLE IN PARK BEFORE STARTING. VEHICLE LOST ALL POWER WHILE IN MOTION AND SHE COASTED TO SIDE OF ROAD. WOULD NOT START, TOWED TO DEALER DEALER DROVE FOR 10 DAYS BEFORE FAULTED ON THEM. CHRYSLER REPAIRED A "FAULTY EGR." AUGUST 2018, MESSAGE TOLD HER THAT AUTO ON/OFF NEEDED SERVICE. VEHICLE LOST ALL POWER AT 30MPH ON RESIDENTIAL STREET. TOOK TO DEALER, THEY REPLACE A BATTERY FOR AUTO OFF/ON. SEPTEMBER 2018, WHILE PULLING INTO GARAGE VAN PUT UP MESSAGE TELLING HER TO PLACE VEHICLE IN PARK BEFORE STARTING. ALL POWER LOST AND VEHICLE DIED. VAN HAS BEEN AT DEALER FOR 29 DAYS. CURRENTLY HAS DATA RECORDER INSTALLED, AND WE ARE IN CONTACT WITH CHRYSLER ENHANCED CUSTOMER SERVICE TO FIGURE OUT THE PROBLEM *DT UPDATED 11/29/18*JB
Mfg Campaign: 11141304
Recall Date: Oct 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS BEING DRIVEN ON CITY STREETS LESS THEN 30 MPH AND ENGINE AND VEHICLE MANAGEMENT SYSTEM SHUT DOWN CAUSING NO ABILITY TO STEER VEHICLE SAFELY. VEHICLE CAME TO A STOP, NEEDED TO BE TURNED TO THE OFF POSITION AND RESTARTED AFTER ATTEMPTING A FEW TIMES. THE VEHICLE THEN WAS ABLE TO DRIVE ON.
Corrective Action:
VEHICLE WAS BEING DRIVEN ON CITY STREETS LESS THEN 30 MPH AND ENGINE AND VEHICLE MANAGEMENT SYSTEM SHUT DOWN CAUSING NO ABILITY TO STEER VEHICLE SAFELY. VEHICLE CAME TO A STOP, NEEDED TO BE TURNED TO THE OFF POSITION AND RESTARTED AFTER ATTEMPTING A FEW TIMES. THE VEHICLE THEN WAS ABLE TO DRIVE ON.
Additional Notes:
VEHICLE WAS BEING DRIVEN ON CITY STREETS LESS THEN 30 MPH AND ENGINE AND VEHICLE MANAGEMENT SYSTEM SHUT DOWN CAUSING NO ABILITY TO STEER VEHICLE SAFELY. VEHICLE CAME TO A STOP, NEEDED TO BE TURNED TO THE OFF POSITION AND RESTARTED AFTER ATTEMPTING A FEW TIMES. THE VEHICLE THEN WAS ABLE TO DRIVE ON.
Mfg Campaign: 11141149
Recall Date: Oct 17, 2018
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