Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING (IN MOTION) THE VEHICLE RANDOMLY STALLS OR HESITATES WITH AN ABRUPT JOLT AND LOUD THUDDING SOUND. FEELS AND SOUNDS AS IF VEHICLE IS BEING HIT IN THE REAR BY ANOTHER VEHICLE. DEALER HAS BEEN UNABLE TO RECTIFY OR DIAGNOSE ANY "PROBLEM." PROBLEM OCCURS ALMOST DAILY IN A RANDOM MANNER.
Corrective Action:
WHEN ACCELERATING (IN MOTION) THE VEHICLE RANDOMLY STALLS OR HESITATES WITH AN ABRUPT JOLT AND LOUD THUDDING SOUND. FEELS AND SOUNDS AS IF VEHICLE IS BEING HIT IN THE REAR BY ANOTHER VEHICLE. DEALER HAS BEEN UNABLE TO RECTIFY OR DIAGNOSE ANY "PROBLEM." PROBLEM OCCURS ALMOST DAILY IN A RANDOM MANNER.
Additional Notes:
WHEN ACCELERATING (IN MOTION) THE VEHICLE RANDOMLY STALLS OR HESITATES WITH AN ABRUPT JOLT AND LOUD THUDDING SOUND. FEELS AND SOUNDS AS IF VEHICLE IS BEING HIT IN THE REAR BY ANOTHER VEHICLE. DEALER HAS BEEN UNABLE TO RECTIFY OR DIAGNOSE ANY "PROBLEM." PROBLEM OCCURS ALMOST DAILY IN A RANDOM MANNER.
Mfg Campaign: 11140576
Recall Date: Oct 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAD MY 2017 PACIFICA FIXED AS PART OF THE RECALL FOR THE ENGINE STALLING ISSUE A FEW MONTHS AGO (18V049000). IT STALLED AT AN INTERSECTION, ACTUALLY ALMOST TWICE. THE FIRST TIME, IT SHUDDERED AND *ALMOST* STALLED AT AN INTERSECTION WHEN I ACCELERATED ON A GREEN LIGHT, BUT THEN AT THE LAST SECOND IT PICKED UP AND STARTED MOVING. A FEW INTERSECTIONS LATER, THIS TIME ON A SLIGHT SLOPE, THE LIGHT TURNS GREEN, I STEP ON THE ACCELERATOR, IT SHUDDERS AND STALLS. I GET THE "MOVE SHIFTER TO PARK" AND HAVE TO RESTART THE CAR. AFTER RESTARTING IT'S BEEN WORKING FINE SINCE. OBVIOUSLY THEY HAVEN'T FIXED THE ENGINE STALLING ISSUE.
Corrective Action:
I HAD MY 2017 PACIFICA FIXED AS PART OF THE RECALL FOR THE ENGINE STALLING ISSUE A FEW MONTHS AGO (18V049000). IT STALLED AT AN INTERSECTION, ACTUALLY ALMOST TWICE. THE FIRST TIME, IT SHUDDERED AND *ALMOST* STALLED AT AN INTERSECTION WHEN I ACCELERATED ON A GREEN LIGHT, BUT THEN AT THE LAST SECOND IT PICKED UP AND STARTED MOVING. A FEW INTERSECTIONS LATER, THIS TIME ON A SLIGHT SLOPE, THE LIGHT TURNS GREEN, I STEP ON THE ACCELERATOR, IT SHUDDERS AND STALLS. I GET THE "MOVE SHIFTER TO PARK" AND HAVE TO RESTART THE CAR. AFTER RESTARTING IT'S BEEN WORKING FINE SINCE. OBVIOUSLY THEY HAVEN'T FIXED THE ENGINE STALLING ISSUE.
Additional Notes:
I HAD MY 2017 PACIFICA FIXED AS PART OF THE RECALL FOR THE ENGINE STALLING ISSUE A FEW MONTHS AGO (18V049000). IT STALLED AT AN INTERSECTION, ACTUALLY ALMOST TWICE. THE FIRST TIME, IT SHUDDERED AND *ALMOST* STALLED AT AN INTERSECTION WHEN I ACCELERATED ON A GREEN LIGHT, BUT THEN AT THE LAST SECOND IT PICKED UP AND STARTED MOVING. A FEW INTERSECTIONS LATER, THIS TIME ON A SLIGHT SLOPE, THE LIGHT TURNS GREEN, I STEP ON THE ACCELERATOR, IT SHUDDERS AND STALLS. I GET THE "MOVE SHIFTER TO PARK" AND HAVE TO RESTART THE CAR. AFTER RESTARTING IT'S BEEN WORKING FINE SINCE. OBVIOUSLY THEY HAVEN'T FIXED THE ENGINE STALLING ISSUE.
Mfg Campaign: 11140349
Recall Date: Oct 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VAN WILL HESITATE WITH THE FOOT PUSHING THE GAS IN BETWEEN 10-20MPH AND ALL OF THE SUDDEN WILL JUMP FORWARD WITH A LOUD CLUNKING SOUND WHEN GOING TO THE NEXT GEAR. IT FEELS LIKE YOU GET REAR ENDED. THIS HAPPENS AT RANDOM. THE DEALER SAID THEY HAVE NEVER HEARD OF THIS ISSUE AND DID A SOFTWARE UPDATE AND SENT US ON OUR WAY. WITHIN A FEW HOURS AFTER LEAVING THE DEALER, THE VAN ISSUE OCCURRED AGAIN. I FOUND THE BELOW LINK FORUM FOR PACIFICA OWNERS AND IT SOUNDS LIKE A LOT OF PEOPLE ARE HAVING THIS ISSUE. THIS SEEMED TO HAVE STARTED BACK IN JULY 2018 AFTER I HAD SEVERAL RECALL SOFTWARE UPDATES PUT IN PLACE. I WOULD JUST LIKE SOME HELP GETTING THIS RESOLVED AND MAKE OTHERS AWARE OF THE ISSUE FOR SAFETY REASONS. MY FEAR IS THAT MY WIFE WILL MAKE A TURN IN TRAFFIC AND THE VAN HESITATE AND HER GET T-BONED.
Corrective Action:
THE VAN WILL HESITATE WITH THE FOOT PUSHING THE GAS IN BETWEEN 10-20MPH AND ALL OF THE SUDDEN WILL JUMP FORWARD WITH A LOUD CLUNKING SOUND WHEN GOING TO THE NEXT GEAR. IT FEELS LIKE YOU GET REAR ENDED. THIS HAPPENS AT RANDOM. THE DEALER SAID THEY HAVE NEVER HEARD OF THIS ISSUE AND DID A SOFTWARE UPDATE AND SENT US ON OUR WAY. WITHIN A FEW HOURS AFTER LEAVING THE DEALER, THE VAN ISSUE OCCURRED AGAIN. I FOUND THE BELOW LINK FORUM FOR PACIFICA OWNERS AND IT SOUNDS LIKE A LOT OF PEOPLE ARE HAVING THIS ISSUE. THIS SEEMED TO HAVE STARTED BACK IN JULY 2018 AFTER I HAD SEVERAL RECALL SOFTWARE UPDATES PUT IN PLACE. I WOULD JUST LIKE SOME HELP GETTING THIS RESOLVED AND MAKE OTHERS AWARE OF THE ISSUE FOR SAFETY REASONS. MY FEAR IS THAT MY WIFE WILL MAKE A TURN IN TRAFFIC AND THE VAN HESITATE AND HER GET T-BONED.
Additional Notes:
THE VAN WILL HESITATE WITH THE FOOT PUSHING THE GAS IN BETWEEN 10-20MPH AND ALL OF THE SUDDEN WILL JUMP FORWARD WITH A LOUD CLUNKING SOUND WHEN GOING TO THE NEXT GEAR. IT FEELS LIKE YOU GET REAR ENDED. THIS HAPPENS AT RANDOM. THE DEALER SAID THEY HAVE NEVER HEARD OF THIS ISSUE AND DID A SOFTWARE UPDATE AND SENT US ON OUR WAY. WITHIN A FEW HOURS AFTER LEAVING THE DEALER, THE VAN ISSUE OCCURRED AGAIN. I FOUND THE BELOW LINK FORUM FOR PACIFICA OWNERS AND IT SOUNDS LIKE A LOT OF PEOPLE ARE HAVING THIS ISSUE. THIS SEEMED TO HAVE STARTED BACK IN JULY 2018 AFTER I HAD SEVERAL RECALL SOFTWARE UPDATES PUT IN PLACE. I WOULD JUST LIKE SOME HELP GETTING THIS RESOLVED AND MAKE OTHERS AWARE OF THE ISSUE FOR SAFETY REASONS. MY FEAR IS THAT MY WIFE WILL MAKE A TURN IN TRAFFIC AND THE VAN HESITATE AND HER GET T-BONED.
Mfg Campaign: 11140023
Recall Date: Oct 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN LEFT FOOT. VEHICLE IN MOTION GOING THROUGH INTERSECTION AT ABOUT 35 MPH. *DT *TR
Corrective Action:
AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN LEFT FOOT. VEHICLE IN MOTION GOING THROUGH INTERSECTION AT ABOUT 35 MPH. *DT *TR
Additional Notes:
AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN LEFT FOOT. VEHICLE IN MOTION GOING THROUGH INTERSECTION AT ABOUT 35 MPH. *DT *TR
Mfg Campaign: 11139638
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Corrective Action:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Additional Notes:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Mfg Campaign: 11139730
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Corrective Action:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Additional Notes:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Mfg Campaign: 11139730
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Corrective Action:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Additional Notes:
THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.
Mfg Campaign: 11139730
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Mfg Campaign: 11139446
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Mfg Campaign: 11139446
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE "SHIFT TO PARK CHECK ENGINE" WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE LOST COMPLETE POWER AND THE CLOCK NEEDED TO BE RESET. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM CHESAPEAKE (3353 WESTERN BRANCH BLVD, CHESAPEAKE, VA 23321, (855) 544-8545) WHERE THE CONTACT WAS INFORMED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS BURNT, BUT IT WAS NOT DETERMINED IF THAT CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *TT UPDATED 11/29/18* JB
Mfg Campaign: 11139446
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.
Corrective Action:
ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.
Additional Notes:
ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.
Mfg Campaign: 11133386
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
PASSENGER SIDE MIDDLE ROW SEAT BELT FAILS TO FULLY LATCH, UNLESS YOU MOVE SEAT FORWARD AS TO STOW IT AND SLAM BACK.... THIS WORKS MOST TIMES BUT SOMETIMES IT CLICKS LIKE LATCH BUT COMES UNDONE WHEN YOU YANK ON IT. I HAVE VIDEOS OF THIS CONCURRING AND HAVE REPORTED TO CHRYSLER WHO STATES THIS IS NOT A PROBLEM.*DT *TR*DT *TR
Corrective Action:
PASSENGER SIDE MIDDLE ROW SEAT BELT FAILS TO FULLY LATCH, UNLESS YOU MOVE SEAT FORWARD AS TO STOW IT AND SLAM BACK.... THIS WORKS MOST TIMES BUT SOMETIMES IT CLICKS LIKE LATCH BUT COMES UNDONE WHEN YOU YANK ON IT. I HAVE VIDEOS OF THIS CONCURRING AND HAVE REPORTED TO CHRYSLER WHO STATES THIS IS NOT A PROBLEM.*DT *TR*DT *TR
Additional Notes:
PASSENGER SIDE MIDDLE ROW SEAT BELT FAILS TO FULLY LATCH, UNLESS YOU MOVE SEAT FORWARD AS TO STOW IT AND SLAM BACK.... THIS WORKS MOST TIMES BUT SOMETIMES IT CLICKS LIKE LATCH BUT COMES UNDONE WHEN YOU YANK ON IT. I HAVE VIDEOS OF THIS CONCURRING AND HAVE REPORTED TO CHRYSLER WHO STATES THIS IS NOT A PROBLEM.*DT *TR*DT *TR
Mfg Campaign: 11133180
Recall Date: Oct 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 CHRYSLER PACIFICA HAS LOST POWER THREE TIMES WHILE DRIVING ON THE ROADWAY.THE FIRST TIME WAS IN MAY 2018 WHILE DRIVING ON U.S. HWY 9 (55 MPH SPEED LIMIT); THE SECOND TIME WAS IN SEPTEMBER 2018 ON A SECONDARY ROADWAY AND THE THIRD TIME WAS IN SEPTEMBER 2018 ON A TERTIARY ROADWAY. ALL THREE TIMES THE CAR REMAINED ON HOWEVER THE CAR WOULD NOT MOVE FORWARD WHEN THE ACCELERATOR WAS DEPRESSED. I HAVE RETURNED THE CAR TO THE DEALERSHIP ALL THREE TIMES. THE FIRST TIME THE CAR REMAINED AT THE DEALERSHIP FOR 14 DAYS. THEY CLAIMED THAT THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM HOWEVER THEY REPLACED A VALVEBODY HARNESS. THE SECOND TIME THE CAR WAS TAKEN TO THE DEALERSHIP VIA FLATBED THE DEALERSHIP TOLD ME THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM AND THEY DID NO WORK RELATED TO THE TRANSMISSION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE THIRD TIME ON SEPTEMBER 15, 2018 AND THEY, DESPITE SEVERAL REQUESTS, HAVE TOLD ME THAT THEY WILL NOT BE REPLACING THE TRANSMISSION. THEY HAVE HAD THE CAR FOR 17 DAYS THIS TIME. I DO NOT HAVE A SERVICE INVOICE FOR THIS LAST VISIT AS THEY STILL HAVE THE CAR..THE CAR IS NOT SAFE. THE CAR SHOULD NOT ON THE ROAD.
Corrective Action:
MY 2017 CHRYSLER PACIFICA HAS LOST POWER THREE TIMES WHILE DRIVING ON THE ROADWAY.THE FIRST TIME WAS IN MAY 2018 WHILE DRIVING ON U.S. HWY 9 (55 MPH SPEED LIMIT); THE SECOND TIME WAS IN SEPTEMBER 2018 ON A SECONDARY ROADWAY AND THE THIRD TIME WAS IN SEPTEMBER 2018 ON A TERTIARY ROADWAY. ALL THREE TIMES THE CAR REMAINED ON HOWEVER THE CAR WOULD NOT MOVE FORWARD WHEN THE ACCELERATOR WAS DEPRESSED. I HAVE RETURNED THE CAR TO THE DEALERSHIP ALL THREE TIMES. THE FIRST TIME THE CAR REMAINED AT THE DEALERSHIP FOR 14 DAYS. THEY CLAIMED THAT THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM HOWEVER THEY REPLACED A VALVEBODY HARNESS. THE SECOND TIME THE CAR WAS TAKEN TO THE DEALERSHIP VIA FLATBED THE DEALERSHIP TOLD ME THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM AND THEY DID NO WORK RELATED TO THE TRANSMISSION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE THIRD TIME ON SEPTEMBER 15, 2018 AND THEY, DESPITE SEVERAL REQUESTS, HAVE TOLD ME THAT THEY WILL NOT BE REPLACING THE TRANSMISSION. THEY HAVE HAD THE CAR FOR 17 DAYS THIS TIME. I DO NOT HAVE A SERVICE INVOICE FOR THIS LAST VISIT AS THEY STILL HAVE THE CAR..THE CAR IS NOT SAFE. THE CAR SHOULD NOT ON THE ROAD.
Additional Notes:
MY 2017 CHRYSLER PACIFICA HAS LOST POWER THREE TIMES WHILE DRIVING ON THE ROADWAY.THE FIRST TIME WAS IN MAY 2018 WHILE DRIVING ON U.S. HWY 9 (55 MPH SPEED LIMIT); THE SECOND TIME WAS IN SEPTEMBER 2018 ON A SECONDARY ROADWAY AND THE THIRD TIME WAS IN SEPTEMBER 2018 ON A TERTIARY ROADWAY. ALL THREE TIMES THE CAR REMAINED ON HOWEVER THE CAR WOULD NOT MOVE FORWARD WHEN THE ACCELERATOR WAS DEPRESSED. I HAVE RETURNED THE CAR TO THE DEALERSHIP ALL THREE TIMES. THE FIRST TIME THE CAR REMAINED AT THE DEALERSHIP FOR 14 DAYS. THEY CLAIMED THAT THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM HOWEVER THEY REPLACED A VALVEBODY HARNESS. THE SECOND TIME THE CAR WAS TAKEN TO THE DEALERSHIP VIA FLATBED THE DEALERSHIP TOLD ME THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM AND THEY DID NO WORK RELATED TO THE TRANSMISSION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE THIRD TIME ON SEPTEMBER 15, 2018 AND THEY, DESPITE SEVERAL REQUESTS, HAVE TOLD ME THAT THEY WILL NOT BE REPLACING THE TRANSMISSION. THEY HAVE HAD THE CAR FOR 17 DAYS THIS TIME. I DO NOT HAVE A SERVICE INVOICE FOR THIS LAST VISIT AS THEY STILL HAVE THE CAR..THE CAR IS NOT SAFE. THE CAR SHOULD NOT ON THE ROAD.
Mfg Campaign: 11132762
Recall Date: Oct 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Corrective Action:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Additional Notes:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Mfg Campaign: 11132358
Recall Date: Sep 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Corrective Action:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Additional Notes:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Mfg Campaign: 11132358
Recall Date: Sep 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Corrective Action:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Additional Notes:
CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.
Mfg Campaign: 11132358
Recall Date: Sep 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE CONTACT STATED THAT IT HARD SHIFTED BETWEEN GEARS. THE CONTACT STATED THAT THE HARD SHIFT FELT AS IF THE VEHICLE HAD BEEN REAR ENDED. THE CONTACT STATED THAT THE VEHICLE ALSO STALLED IN THE MIDDLE OF AN INTERSECTION AND THEN LUNGED FORWARD ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT. NORTHGATE CHRYSLER DODGE JEEP RAM (LOCATED AT 8536 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-3900) WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE CONTACT STATED THAT IT HARD SHIFTED BETWEEN GEARS. THE CONTACT STATED THAT THE HARD SHIFT FELT AS IF THE VEHICLE HAD BEEN REAR ENDED. THE CONTACT STATED THAT THE VEHICLE ALSO STALLED IN THE MIDDLE OF AN INTERSECTION AND THEN LUNGED FORWARD ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT. NORTHGATE CHRYSLER DODGE JEEP RAM (LOCATED AT 8536 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-3900) WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE CONTACT STATED THAT IT HARD SHIFTED BETWEEN GEARS. THE CONTACT STATED THAT THE HARD SHIFT FELT AS IF THE VEHICLE HAD BEEN REAR ENDED. THE CONTACT STATED THAT THE VEHICLE ALSO STALLED IN THE MIDDLE OF AN INTERSECTION AND THEN LUNGED FORWARD ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT. NORTHGATE CHRYSLER DODGE JEEP RAM (LOCATED AT 8536 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-3900) WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11131793
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Corrective Action:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Additional Notes:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Mfg Campaign: 11130773
Recall Date: Sep 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Corrective Action:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Additional Notes:
WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.
Mfg Campaign: 11130773
Recall Date: Sep 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.
Corrective Action:
ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.
Additional Notes:
ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.
Mfg Campaign: 11130772
Recall Date: Sep 22, 2018
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