Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT KEEPS COMING ON AND WHEN A SERVICE TECH CHECKS IT, IT IS SAYING THAT THE PRESSURE IS OFF IN REGARDS TO THE GAS TANK CAP. THEY RESET IT AND IT COMES BACK ON 2 WEEKS LATER. THEY TOLD ME NEVER TO TURN THE CAR ON WHILE FUELING, WHICH I HAVE NEVER DONE. I BELIEVE THIS IS A DEFECTIVE PART OR SOFTWARE AND THEY NEED A FIX FOR IT.
Corrective Action:
CHECK ENGINE LIGHT KEEPS COMING ON AND WHEN A SERVICE TECH CHECKS IT, IT IS SAYING THAT THE PRESSURE IS OFF IN REGARDS TO THE GAS TANK CAP. THEY RESET IT AND IT COMES BACK ON 2 WEEKS LATER. THEY TOLD ME NEVER TO TURN THE CAR ON WHILE FUELING, WHICH I HAVE NEVER DONE. I BELIEVE THIS IS A DEFECTIVE PART OR SOFTWARE AND THEY NEED A FIX FOR IT.
Additional Notes:
CHECK ENGINE LIGHT KEEPS COMING ON AND WHEN A SERVICE TECH CHECKS IT, IT IS SAYING THAT THE PRESSURE IS OFF IN REGARDS TO THE GAS TANK CAP. THEY RESET IT AND IT COMES BACK ON 2 WEEKS LATER. THEY TOLD ME NEVER TO TURN THE CAR ON WHILE FUELING, WHICH I HAVE NEVER DONE. I BELIEVE THIS IS A DEFECTIVE PART OR SOFTWARE AND THEY NEED A FIX FOR IT.
Mfg Campaign: 11121847
Recall Date: Aug 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE ON CRUISE CONTROL GOING DOWN SOME HILLS THE VEHICLE ACCELERATES TO DOWNSHIFT AND THEN SLOWLY COMES BACK DOWN AND THEN JERKS INTO SET CRUISE SPEED. HAVE HAD IT WHERE I COULD NOT TURN THE CRUISE OFF WHEN THE BUTTON WAS PRESSED. IT CAN BE SCARY, IT SHOULD NOT ACCELERATE TO SLOW DOWN. TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO FIX UNLESS ENOUGH PEOPLE COMPLAINED ABOUT IT TO CHRYSLER. JUST BOUGHT THE VEHICLE AND IT HAS BEEN DOING IT FROM DAY ONE.
Corrective Action:
WHILE ON CRUISE CONTROL GOING DOWN SOME HILLS THE VEHICLE ACCELERATES TO DOWNSHIFT AND THEN SLOWLY COMES BACK DOWN AND THEN JERKS INTO SET CRUISE SPEED. HAVE HAD IT WHERE I COULD NOT TURN THE CRUISE OFF WHEN THE BUTTON WAS PRESSED. IT CAN BE SCARY, IT SHOULD NOT ACCELERATE TO SLOW DOWN. TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO FIX UNLESS ENOUGH PEOPLE COMPLAINED ABOUT IT TO CHRYSLER. JUST BOUGHT THE VEHICLE AND IT HAS BEEN DOING IT FROM DAY ONE.
Additional Notes:
WHILE ON CRUISE CONTROL GOING DOWN SOME HILLS THE VEHICLE ACCELERATES TO DOWNSHIFT AND THEN SLOWLY COMES BACK DOWN AND THEN JERKS INTO SET CRUISE SPEED. HAVE HAD IT WHERE I COULD NOT TURN THE CRUISE OFF WHEN THE BUTTON WAS PRESSED. IT CAN BE SCARY, IT SHOULD NOT ACCELERATE TO SLOW DOWN. TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO FIX UNLESS ENOUGH PEOPLE COMPLAINED ABOUT IT TO CHRYSLER. JUST BOUGHT THE VEHICLE AND IT HAS BEEN DOING IT FROM DAY ONE.
Mfg Campaign: 11121901
Recall Date: Aug 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED AND SCHEDULED A DIAGNOSTIC APPOINTMENT WITH VIDEON CHRYSLER DODGE JEEP RAM (4951 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073, 610-356-7000). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED AND SCHEDULED A DIAGNOSTIC APPOINTMENT WITH VIDEON CHRYSLER DODGE JEEP RAM (4951 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073, 610-356-7000). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED AND SCHEDULED A DIAGNOSTIC APPOINTMENT WITH VIDEON CHRYSLER DODGE JEEP RAM (4951 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073, 610-356-7000). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *TT
Mfg Campaign: 11121913
Recall Date: Aug 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Corrective Action:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Additional Notes:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Mfg Campaign: 11121608
Recall Date: Aug 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Corrective Action:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Additional Notes:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Mfg Campaign: 11121608
Recall Date: Aug 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Corrective Action:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Additional Notes:
THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.
Mfg Campaign: 11121608
Recall Date: Aug 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11121201
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING FROM FIRST TO SECOND GEAR. ADDITIONALLY, ON SEVERAL OCCASIONS, THE VEHICLE STALLED WHILE BEING DRIVEN VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO VANCE CHRYSLER DODGE JEEP RAM (3606 OK-10, MIAMI, OK 74354, (918) 542-4424) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11121201
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11121235
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11121235
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE MESSAGE "PLACE CAR INTO PARK" WAS DISPLAYED. THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE CONTACT CALLED A LOCAL DEALER (ROUTE 46 CHRYSLER JEEP DODGE, 1655 ROUTE 46, LITTLE FALLS, NJ, (888) 296-4062) AND SCHEDULED A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34962584, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,900.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE MESSAGE "PLACE CAR INTO PARK" WAS DISPLAYED. THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE CONTACT CALLED A LOCAL DEALER (ROUTE 46 CHRYSLER JEEP DODGE, 1655 ROUTE 46, LITTLE FALLS, NJ, (888) 296-4062) AND SCHEDULED A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34962584, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,900.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE MESSAGE "PLACE CAR INTO PARK" WAS DISPLAYED. THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE CONTACT CALLED A LOCAL DEALER (ROUTE 46 CHRYSLER JEEP DODGE, 1655 ROUTE 46, LITTLE FALLS, NJ, (888) 296-4062) AND SCHEDULED A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34962584, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,900.
Mfg Campaign: 11120435
Recall Date: Aug 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Corrective Action:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Additional Notes:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Mfg Campaign: 11120012
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Corrective Action:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Additional Notes:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Mfg Campaign: 11120012
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Corrective Action:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Additional Notes:
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.
Mfg Campaign: 11120012
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Corrective Action:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Additional Notes:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Mfg Campaign: 11120096
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Corrective Action:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Additional Notes:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Mfg Campaign: 11120096
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Corrective Action:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Additional Notes:
THE VEHICLE SHUT OFF AS IF THE "KEY" HAD BEEN TURNED OFF IN THE MIDDLE OF TRAFFIC WHILE MOVING, ON THE HIGHWAY ACCOMPANIED BY THE MESSAGE "SHIFT TO PARK" MY WIFE SHIFTED TO PARK THEN RESTARTED IT, THE VEHICLE CONTINUED TO REPEAT THIS MULTIPLE TIMES UNTIL SHE WAS ABLE TO MAKE IT TO AN EXIT RAMP AND PARK IN A SAFE AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE SPAN OF ABOUT 8 MONTHS. IT HAS BEEN TO 2 DEALERS, BOTH TIMES WE WHERE TOLD THAT NO CODES WHERE STORED INTERNALLY THEREFOR THEY DIDNT KNOW WHAT TO REPAIR. OUR VAN HAS BEEN MODIFIED FOR A WHEELCHAIR FOR OUR DISABLED TEENAGER BECAUSE OF THIS WE HAVE NO CHOICE BUT TO KEEP DRIVING IT IN THIS CONDITION. NOT TO MENTION HOW UNDEPENDABLE IT FEELS.
Mfg Campaign: 11120096
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CRUISE CONTROL IS NOT MAINTAINING A FIXED SPEED ON DOWNHILLS AND THAT CAUSES THE VEHICLE TO HIGHLY ACCELERATE TO A DEFICIT SPEED OF AROUND 20 MPH MORE THAN THE FIXED SPEED SELECTED. THIS COULD LEAD TO DEADLY ACCIDENTS AND NEED TO BE FIXED AS SOON AS POSSIBLE BY A TAG OF SAFETY ALERT. THIS IS HAPPENING TO ME SINCE I PURCHASED THE CAR AND I WENT TO DEALERSHIP TO TELL THEM ABOUT IT, BUT THEY DIDN'T LIKE TO LISTEN AND/OR TO ESCALATE THE ISSUE TO MANUFACTURER. NHTSA IS MY LAST RESORT TO REPORT THIS.
Corrective Action:
THE CRUISE CONTROL IS NOT MAINTAINING A FIXED SPEED ON DOWNHILLS AND THAT CAUSES THE VEHICLE TO HIGHLY ACCELERATE TO A DEFICIT SPEED OF AROUND 20 MPH MORE THAN THE FIXED SPEED SELECTED. THIS COULD LEAD TO DEADLY ACCIDENTS AND NEED TO BE FIXED AS SOON AS POSSIBLE BY A TAG OF SAFETY ALERT. THIS IS HAPPENING TO ME SINCE I PURCHASED THE CAR AND I WENT TO DEALERSHIP TO TELL THEM ABOUT IT, BUT THEY DIDN'T LIKE TO LISTEN AND/OR TO ESCALATE THE ISSUE TO MANUFACTURER. NHTSA IS MY LAST RESORT TO REPORT THIS.
Additional Notes:
THE CRUISE CONTROL IS NOT MAINTAINING A FIXED SPEED ON DOWNHILLS AND THAT CAUSES THE VEHICLE TO HIGHLY ACCELERATE TO A DEFICIT SPEED OF AROUND 20 MPH MORE THAN THE FIXED SPEED SELECTED. THIS COULD LEAD TO DEADLY ACCIDENTS AND NEED TO BE FIXED AS SOON AS POSSIBLE BY A TAG OF SAFETY ALERT. THIS IS HAPPENING TO ME SINCE I PURCHASED THE CAR AND I WENT TO DEALERSHIP TO TELL THEM ABOUT IT, BUT THEY DIDN'T LIKE TO LISTEN AND/OR TO ESCALATE THE ISSUE TO MANUFACTURER. NHTSA IS MY LAST RESORT TO REPORT THIS.
Mfg Campaign: 11119841
Recall Date: Aug 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11119849
Recall Date: Aug 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11119849
Recall Date: Aug 14, 2018
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