Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Corrective Action:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Additional Notes:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Mfg Campaign: 11113605
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Corrective Action:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Additional Notes:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Mfg Campaign: 11113605
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Corrective Action:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Additional Notes:
I WAS DRIVING THE CAR ON A 5 LANE HIGHWAY GOING APPROX 50 MPH WHEN THE CAR SHUT OFF. THE GAS PEDAL STOPPED WORKING AND THE CAR BEGAN TO DECELERATE. ON THE CONSOLE IT TOLD ME TO THEN PUT THE CAR IN P TO START THE CAR. I WAS ABLE TO PULL OVER AND RESTART THE CAR HOWEVER IT HAPPENED AGAIN WITHIN 10 MINUTES OF DRIVING. IT HAS PROCEEDED TO HAPPEN 10-20 TIMES AND CARS IS NOW IN THE SHOP. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN YOU ARE DRIVING.
Mfg Campaign: 11113605
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE ACCELERATING AT LOW SPEEDS (15-20MPH), VEHICLE WILL SHIFT VERY HARD, MAKING IT FEEL LIKE I'VE BEEN REAR-ENDED, AND CAUSING THE VEHICLE TO LURCH FORWARD. IMMEDIATELY AFTERWARD, I CANNOT ACCELERATE. IT FEELS LIKE THE TRANSMISSION IS OUT OF GEAR, OR IS TRYING TO FIND THE CORRECT GEAR. THEN, SUDDENLY, IT WILL POP INTO GEAR AND RETURN TO NORMAL. THIS HAS HAPPENED POSSIBLY 75 TO 100 TIMES. THE VEHICLE HAS ALMOST 50,000 (FIFTY-THOUSAND) MILES ON THE ODOMETER. MY CONCERN IS THAT THE VEHICLE WILL LURCH FORWARD INTO A CAR IN FRONT OF ME, OR THAT I WILL BE ATTEMPTING TO ACCELERATE TO MATCH TRAFFIC SPEED, AND WILL BE UNABLE TO DO SO.
Corrective Action:
WHILE ACCELERATING AT LOW SPEEDS (15-20MPH), VEHICLE WILL SHIFT VERY HARD, MAKING IT FEEL LIKE I'VE BEEN REAR-ENDED, AND CAUSING THE VEHICLE TO LURCH FORWARD. IMMEDIATELY AFTERWARD, I CANNOT ACCELERATE. IT FEELS LIKE THE TRANSMISSION IS OUT OF GEAR, OR IS TRYING TO FIND THE CORRECT GEAR. THEN, SUDDENLY, IT WILL POP INTO GEAR AND RETURN TO NORMAL. THIS HAS HAPPENED POSSIBLY 75 TO 100 TIMES. THE VEHICLE HAS ALMOST 50,000 (FIFTY-THOUSAND) MILES ON THE ODOMETER. MY CONCERN IS THAT THE VEHICLE WILL LURCH FORWARD INTO A CAR IN FRONT OF ME, OR THAT I WILL BE ATTEMPTING TO ACCELERATE TO MATCH TRAFFIC SPEED, AND WILL BE UNABLE TO DO SO.
Additional Notes:
WHILE ACCELERATING AT LOW SPEEDS (15-20MPH), VEHICLE WILL SHIFT VERY HARD, MAKING IT FEEL LIKE I'VE BEEN REAR-ENDED, AND CAUSING THE VEHICLE TO LURCH FORWARD. IMMEDIATELY AFTERWARD, I CANNOT ACCELERATE. IT FEELS LIKE THE TRANSMISSION IS OUT OF GEAR, OR IS TRYING TO FIND THE CORRECT GEAR. THEN, SUDDENLY, IT WILL POP INTO GEAR AND RETURN TO NORMAL. THIS HAS HAPPENED POSSIBLY 75 TO 100 TIMES. THE VEHICLE HAS ALMOST 50,000 (FIFTY-THOUSAND) MILES ON THE ODOMETER. MY CONCERN IS THAT THE VEHICLE WILL LURCH FORWARD INTO A CAR IN FRONT OF ME, OR THAT I WILL BE ATTEMPTING TO ACCELERATE TO MATCH TRAFFIC SPEED, AND WILL BE UNABLE TO DO SO.
Mfg Campaign: 11113634
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 20 MPH, THE VEHICLE JERKED HARD WHEN CHANGING GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHAVER CHRYSLER DODGE JEEP RAM AND FIAT (3888 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, (805) 496-7103) AND TEST DRIVEN, BUT A FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,432.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 20 MPH, THE VEHICLE JERKED HARD WHEN CHANGING GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHAVER CHRYSLER DODGE JEEP RAM AND FIAT (3888 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, (805) 496-7103) AND TEST DRIVEN, BUT A FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,432.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 20 MPH, THE VEHICLE JERKED HARD WHEN CHANGING GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHAVER CHRYSLER DODGE JEEP RAM AND FIAT (3888 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, (805) 496-7103) AND TEST DRIVEN, BUT A FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,432.
Mfg Campaign: 11113403
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Corrective Action:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Additional Notes:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Mfg Campaign: 11113435
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Corrective Action:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Additional Notes:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Mfg Campaign: 11113435
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Corrective Action:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Additional Notes:
MY ENTIRE CAR VIBRATES LIKE SHAKING AND AUTO SHUTOFF SIGN THAT WE USE WHILE RED LIGHT COMES UPS / ENGINE LIGHT COMES UPS. I HAVE TO PARK MY CAR ON THE SIDE TURN OFF FOR 2 MINUTES AND TURN ON BACK TO GET BACK TO NORMAL. I BELIEVE IF I DON'T DO THAT I MIGHT HIT WITH THE OTHER CAR AS CAR VIBRATES AND NOT CONTROLLABLE. IT HAPPENED ALMOST 10 TIMES & DEALER JUST IGNORES AS I AM MAKING THIS UP.
Mfg Campaign: 11113435
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Corrective Action:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Additional Notes:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Mfg Campaign: 11112960
Recall Date: Jul 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Corrective Action:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Additional Notes:
VEHICLE STALLS WHILE DRIVING. BRAKING AND VEHICLE KEEPS GOING AND OR ACCELERATING AND VEHICLE DOES NOT EVEN MOVE. HARD SHIFTING WHEN HOT AND COLD. ALSO VEHICLE HAS HAD MULTIPLE SHIFTER ISSUES AND WILL NOT START THIS HAS HAPPENED ON CITY STREETS AND X ON THE HIGHWAY.
Mfg Campaign: 11112960
Recall Date: Jul 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE GOING 40 MPH AND COMING TO A STOP SIGN I TOOK MY FOOT OFF THE GAS PEDAL AND COASTED TO 20 MPH. I THEN APPLIED THE BRAKES. THE CAR SHOOK A SHRIEKED. THE ENGINE WAS STILL POWERING THE CAR EVEN THOUGH MY FOOT WAS NOT ON THE GAS PEDAL, BUT ON THE BRAKE. I SHIFTED INTO NEUTRAL AND WAS ABLE TO STOP THE CAR. THE ENGINE RETURNED TO IDLE. THE VEHICLE HAS NOT REPEATED THIS PROBLEM. THE VEHICLE JUST HAD THE U64 RECALL PERFORMED. THIS WAS A ON A 40 MPH SUBURBAN ROAD.
Corrective Action:
WHILE GOING 40 MPH AND COMING TO A STOP SIGN I TOOK MY FOOT OFF THE GAS PEDAL AND COASTED TO 20 MPH. I THEN APPLIED THE BRAKES. THE CAR SHOOK A SHRIEKED. THE ENGINE WAS STILL POWERING THE CAR EVEN THOUGH MY FOOT WAS NOT ON THE GAS PEDAL, BUT ON THE BRAKE. I SHIFTED INTO NEUTRAL AND WAS ABLE TO STOP THE CAR. THE ENGINE RETURNED TO IDLE. THE VEHICLE HAS NOT REPEATED THIS PROBLEM. THE VEHICLE JUST HAD THE U64 RECALL PERFORMED. THIS WAS A ON A 40 MPH SUBURBAN ROAD.
Additional Notes:
WHILE GOING 40 MPH AND COMING TO A STOP SIGN I TOOK MY FOOT OFF THE GAS PEDAL AND COASTED TO 20 MPH. I THEN APPLIED THE BRAKES. THE CAR SHOOK A SHRIEKED. THE ENGINE WAS STILL POWERING THE CAR EVEN THOUGH MY FOOT WAS NOT ON THE GAS PEDAL, BUT ON THE BRAKE. I SHIFTED INTO NEUTRAL AND WAS ABLE TO STOP THE CAR. THE ENGINE RETURNED TO IDLE. THE VEHICLE HAS NOT REPEATED THIS PROBLEM. THE VEHICLE JUST HAD THE U64 RECALL PERFORMED. THIS WAS A ON A 40 MPH SUBURBAN ROAD.
Mfg Campaign: 11112862
Recall Date: Jul 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION HAS INTERMITTENT ISSUES SHIFTING FROM 1ST TO 2ND GEAR AT APPROX 15-20 MPH. WILL EITHER SHIFT SO HARD IT IN ESSENCE SLAMS INTO GEAR MAKING YOU FEEL AS THOUGH YOU WERE REAR-ENDED, OR WILL HESITATE WHILE IT SEARCHES FOR A GEAR, REFUSING TO ACCELERATE DESPITE GAS PEDAL BEING PUSHED TO THE FLOOR. THIS HAS HAPPENED TO US ON SEVERAL OCCASIONS, EVERYWHERE FROM A PARKING LOT TO A BUSY HIGHWAY WITH ONCOMING TRAFFIC, BOTH WHILE MAKING TURNS AND TRAVELING STRAIGHT AHEAD. ON OUR 3RD VISIT TO THE DEALER FOR THIS SAME COMPLAINT, WE WERE TOLD THIS IS NORMAL. IT IS NOT NORMAL FOR A CAR TO ESSENTIALLY LEAVE YOU SITTING ON A BUSY HIGHWAY WHILE IT SEARCHES FOR A GEAR. THE CHRYSLER FORUMS ARE REPLETE WITH COMPLAINTS ABOUT THIS SAME ISSUE, BUT CHRYSLER HAS NOT YET ADDRESSED IT. THIS APPEARS TO BE SEPARATE FROM THE STALL RECALL THAT WAS PREVIOUSLY ISSUED BY CHRYSLER AS WE HAVE HAD THIS DONE TO OUR VAN (AS HAVE OTHERS) AND IT HAS NOT IMPROVED.
Corrective Action:
TRANSMISSION HAS INTERMITTENT ISSUES SHIFTING FROM 1ST TO 2ND GEAR AT APPROX 15-20 MPH. WILL EITHER SHIFT SO HARD IT IN ESSENCE SLAMS INTO GEAR MAKING YOU FEEL AS THOUGH YOU WERE REAR-ENDED, OR WILL HESITATE WHILE IT SEARCHES FOR A GEAR, REFUSING TO ACCELERATE DESPITE GAS PEDAL BEING PUSHED TO THE FLOOR. THIS HAS HAPPENED TO US ON SEVERAL OCCASIONS, EVERYWHERE FROM A PARKING LOT TO A BUSY HIGHWAY WITH ONCOMING TRAFFIC, BOTH WHILE MAKING TURNS AND TRAVELING STRAIGHT AHEAD. ON OUR 3RD VISIT TO THE DEALER FOR THIS SAME COMPLAINT, WE WERE TOLD THIS IS NORMAL. IT IS NOT NORMAL FOR A CAR TO ESSENTIALLY LEAVE YOU SITTING ON A BUSY HIGHWAY WHILE IT SEARCHES FOR A GEAR. THE CHRYSLER FORUMS ARE REPLETE WITH COMPLAINTS ABOUT THIS SAME ISSUE, BUT CHRYSLER HAS NOT YET ADDRESSED IT. THIS APPEARS TO BE SEPARATE FROM THE STALL RECALL THAT WAS PREVIOUSLY ISSUED BY CHRYSLER AS WE HAVE HAD THIS DONE TO OUR VAN (AS HAVE OTHERS) AND IT HAS NOT IMPROVED.
Additional Notes:
TRANSMISSION HAS INTERMITTENT ISSUES SHIFTING FROM 1ST TO 2ND GEAR AT APPROX 15-20 MPH. WILL EITHER SHIFT SO HARD IT IN ESSENCE SLAMS INTO GEAR MAKING YOU FEEL AS THOUGH YOU WERE REAR-ENDED, OR WILL HESITATE WHILE IT SEARCHES FOR A GEAR, REFUSING TO ACCELERATE DESPITE GAS PEDAL BEING PUSHED TO THE FLOOR. THIS HAS HAPPENED TO US ON SEVERAL OCCASIONS, EVERYWHERE FROM A PARKING LOT TO A BUSY HIGHWAY WITH ONCOMING TRAFFIC, BOTH WHILE MAKING TURNS AND TRAVELING STRAIGHT AHEAD. ON OUR 3RD VISIT TO THE DEALER FOR THIS SAME COMPLAINT, WE WERE TOLD THIS IS NORMAL. IT IS NOT NORMAL FOR A CAR TO ESSENTIALLY LEAVE YOU SITTING ON A BUSY HIGHWAY WHILE IT SEARCHES FOR A GEAR. THE CHRYSLER FORUMS ARE REPLETE WITH COMPLAINTS ABOUT THIS SAME ISSUE, BUT CHRYSLER HAS NOT YET ADDRESSED IT. THIS APPEARS TO BE SEPARATE FROM THE STALL RECALL THAT WAS PREVIOUSLY ISSUED BY CHRYSLER AS WE HAVE HAD THIS DONE TO OUR VAN (AS HAVE OTHERS) AND IT HAS NOT IMPROVED.
Mfg Campaign: 11112622
Recall Date: Jul 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Corrective Action:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Additional Notes:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Mfg Campaign: 11111486
Recall Date: Jul 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Corrective Action:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Additional Notes:
I HAVE RECENTLY BEEN NOTIFIED OF A RECALL NUMBER U64. THERE IS ANOTHER ONE, U50, WHICH IS PENDING AND I HAVE NOT BEEN NOTIFIED YET. ADDITIONALLY, I HAVE EXPERIENCED WHILE DRIVING THAT THE CHRYSLER PACIFICA JERKS WHEN I AM DRIVING APPROXIMATELY 35 MPH AND OR HIGHWAY SPEED. I AM CONCERN THAT THIS CHRYSLER PACIFICA 2017 IS STARTING HAVING PROBLEMS IN SUCH AN EARLY STAGE.
Mfg Campaign: 11111486
Recall Date: Jul 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SECOND TIME HAPPENING. SUDDENLY QUIT RUNNING AGAIN AT 40 MPH WHILE GOING UP SMALL HILL ON JULY 2ND AROUND 2 PM ON TRIP BACK FROM MARKET. HAD DRIVEN ABOUT 5 MILES TOTAL. ALSO, THIS TIME PARKING BRAKE WOULD NOT RELEASE. THIS VEHICLE IS A HIGHWAY HAZARD. SUPPOSEDLY THE PROBLEM WAS FIXED ON JUNE 23RD BY REPROGRAMING THE TRANSMISSION CONTROL MODULE. WAITING FOR DEALER TO EXPLAIN WHAT THEY ARE GOING TO DO THIS TIME....
Corrective Action:
SECOND TIME HAPPENING. SUDDENLY QUIT RUNNING AGAIN AT 40 MPH WHILE GOING UP SMALL HILL ON JULY 2ND AROUND 2 PM ON TRIP BACK FROM MARKET. HAD DRIVEN ABOUT 5 MILES TOTAL. ALSO, THIS TIME PARKING BRAKE WOULD NOT RELEASE. THIS VEHICLE IS A HIGHWAY HAZARD. SUPPOSEDLY THE PROBLEM WAS FIXED ON JUNE 23RD BY REPROGRAMING THE TRANSMISSION CONTROL MODULE. WAITING FOR DEALER TO EXPLAIN WHAT THEY ARE GOING TO DO THIS TIME....
Additional Notes:
SECOND TIME HAPPENING. SUDDENLY QUIT RUNNING AGAIN AT 40 MPH WHILE GOING UP SMALL HILL ON JULY 2ND AROUND 2 PM ON TRIP BACK FROM MARKET. HAD DRIVEN ABOUT 5 MILES TOTAL. ALSO, THIS TIME PARKING BRAKE WOULD NOT RELEASE. THIS VEHICLE IS A HIGHWAY HAZARD. SUPPOSEDLY THE PROBLEM WAS FIXED ON JUNE 23RD BY REPROGRAMING THE TRANSMISSION CONTROL MODULE. WAITING FOR DEALER TO EXPLAIN WHAT THEY ARE GOING TO DO THIS TIME....
Mfg Campaign: 11109553
Recall Date: Jul 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
UNABLE TO GAS UP THE VEHICLE PUMP KEEPS CUTTING OFF. VEHICLE WILL NOT TAKE THE FUEL EVERY TIME I TRY TO GAS UP
Corrective Action:
UNABLE TO GAS UP THE VEHICLE PUMP KEEPS CUTTING OFF. VEHICLE WILL NOT TAKE THE FUEL EVERY TIME I TRY TO GAS UP
Additional Notes:
UNABLE TO GAS UP THE VEHICLE PUMP KEEPS CUTTING OFF. VEHICLE WILL NOT TAKE THE FUEL EVERY TIME I TRY TO GAS UP
Mfg Campaign: 11104815
Recall Date: Jun 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I CALLED RAMSEY CHRYSLER SERVICE IN RAMSEY, NY TO HAVE THEM PERFORM THE REPAIR FOR NHSTA RECALL # 18V-395, SINCE THE PACIFICA WAS THERE FOR RECALL REPAIRS NHSTA RECALL # 18V-332 AND 18V-049 . JASON FROM SERVICE SAID THERE WAS NO RECALL BUT CHRYSLER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SAID THERE IS THIS RECALL AND IT IS ON BOTH WEBSITES. JASON WOULDN'T GO INTO EITHER WEB SITE TO CHECK. HE SAID HE HAS ACCESS TO INFORMATION "THAT I DON'T HAVE". TARIQ FROM CHRYSLER CUSTOMER SERVICE WAS CONTACTED AND CONFIRMED THERE IS A RECALL 18V-395 (CHRYSLER'S RECALL # IS FCA-U50). TARIQ CALLED RAMSEY AND JASON ACKNOWLEDGES THE RECALL BUT REFUSES TO FIX IT. TARIQ FROM CHRYSLER CUSTOMER SERVICE SAID MY ONLY OPTION NOW IS TO GO TO ANOTHER CHRYSLER DEALER. I NEED THE NHSTA TO BE AWARE THAT THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ REFUSES TO COMPLY WITH THE NHSTA'S RECALL DIRECTIVE. I ASK THE THE NHSTA ACT ON MY BEHALF TO COMPEL THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ TO PERFORM THE RECALL REPAIR.
Corrective Action:
I CALLED RAMSEY CHRYSLER SERVICE IN RAMSEY, NY TO HAVE THEM PERFORM THE REPAIR FOR NHSTA RECALL # 18V-395, SINCE THE PACIFICA WAS THERE FOR RECALL REPAIRS NHSTA RECALL # 18V-332 AND 18V-049 . JASON FROM SERVICE SAID THERE WAS NO RECALL BUT CHRYSLER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SAID THERE IS THIS RECALL AND IT IS ON BOTH WEBSITES. JASON WOULDN'T GO INTO EITHER WEB SITE TO CHECK. HE SAID HE HAS ACCESS TO INFORMATION "THAT I DON'T HAVE". TARIQ FROM CHRYSLER CUSTOMER SERVICE WAS CONTACTED AND CONFIRMED THERE IS A RECALL 18V-395 (CHRYSLER'S RECALL # IS FCA-U50). TARIQ CALLED RAMSEY AND JASON ACKNOWLEDGES THE RECALL BUT REFUSES TO FIX IT. TARIQ FROM CHRYSLER CUSTOMER SERVICE SAID MY ONLY OPTION NOW IS TO GO TO ANOTHER CHRYSLER DEALER. I NEED THE NHSTA TO BE AWARE THAT THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ REFUSES TO COMPLY WITH THE NHSTA'S RECALL DIRECTIVE. I ASK THE THE NHSTA ACT ON MY BEHALF TO COMPEL THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ TO PERFORM THE RECALL REPAIR.
Additional Notes:
I CALLED RAMSEY CHRYSLER SERVICE IN RAMSEY, NY TO HAVE THEM PERFORM THE REPAIR FOR NHSTA RECALL # 18V-395, SINCE THE PACIFICA WAS THERE FOR RECALL REPAIRS NHSTA RECALL # 18V-332 AND 18V-049 . JASON FROM SERVICE SAID THERE WAS NO RECALL BUT CHRYSLER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SAID THERE IS THIS RECALL AND IT IS ON BOTH WEBSITES. JASON WOULDN'T GO INTO EITHER WEB SITE TO CHECK. HE SAID HE HAS ACCESS TO INFORMATION "THAT I DON'T HAVE". TARIQ FROM CHRYSLER CUSTOMER SERVICE WAS CONTACTED AND CONFIRMED THERE IS A RECALL 18V-395 (CHRYSLER'S RECALL # IS FCA-U50). TARIQ CALLED RAMSEY AND JASON ACKNOWLEDGES THE RECALL BUT REFUSES TO FIX IT. TARIQ FROM CHRYSLER CUSTOMER SERVICE SAID MY ONLY OPTION NOW IS TO GO TO ANOTHER CHRYSLER DEALER. I NEED THE NHSTA TO BE AWARE THAT THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ REFUSES TO COMPLY WITH THE NHSTA'S RECALL DIRECTIVE. I ASK THE THE NHSTA ACT ON MY BEHALF TO COMPEL THE RAMSEY CHRYSLER DEALERSHIP IN RAMSEY, NJ TO PERFORM THE RECALL REPAIR.
Mfg Campaign: 11104504
Recall Date: Jun 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AUTO IGNITION DURING STOPS IS NOT ENGAGING WHEN IT' S SUPPOSED TO, LEADING TO A DELAY IN THE ACCELERATION FROM STOP. THIS IS A VERY DANGEROUS ISSUE AS THE VEHICLE HAS A TENDANCY TO ROLL WHEN THE VEHICLE'S AUTOMATIC SHUT OFF SYSTEM IS ENABLED.
Corrective Action:
AUTO IGNITION DURING STOPS IS NOT ENGAGING WHEN IT' S SUPPOSED TO, LEADING TO A DELAY IN THE ACCELERATION FROM STOP. THIS IS A VERY DANGEROUS ISSUE AS THE VEHICLE HAS A TENDANCY TO ROLL WHEN THE VEHICLE'S AUTOMATIC SHUT OFF SYSTEM IS ENABLED.
Additional Notes:
AUTO IGNITION DURING STOPS IS NOT ENGAGING WHEN IT' S SUPPOSED TO, LEADING TO A DELAY IN THE ACCELERATION FROM STOP. THIS IS A VERY DANGEROUS ISSUE AS THE VEHICLE HAS A TENDANCY TO ROLL WHEN THE VEHICLE'S AUTOMATIC SHUT OFF SYSTEM IS ENABLED.
Mfg Campaign: 11104542
Recall Date: Jun 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Corrective Action:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Additional Notes:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Mfg Campaign: 11104247
Recall Date: Jun 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Corrective Action:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Additional Notes:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Mfg Campaign: 11104247
Recall Date: Jun 27, 2018
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