Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Corrective Action:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Additional Notes:
WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.
Mfg Campaign: 11104247
Recall Date: Jun 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE SUDDENLY STOPPED IN CITY TRAFFIC AND WAS UNABLE TO MOVE. PULLED PARKING DISCONNECT AND WAS ABLE TO DRIVE 6 MILES TO DEALER, VEHICLE HAS 14,150 MILES AT TIME WITH NO PRIOR PROBLEMS. DEALER WAS ABLE TO "FIX" BY REPROGRAMING TCM (ERROR CODE P0975) THIS COULD HAVE DEADLY ON AN INTERSTATE. THIS TYPE OF SUDDEN STALL NEEDS TO BE CORRECTED AS I HAVE READ OTHERS REPORTING SAME SITUATION.
Corrective Action:
VEHICLE SUDDENLY STOPPED IN CITY TRAFFIC AND WAS UNABLE TO MOVE. PULLED PARKING DISCONNECT AND WAS ABLE TO DRIVE 6 MILES TO DEALER, VEHICLE HAS 14,150 MILES AT TIME WITH NO PRIOR PROBLEMS. DEALER WAS ABLE TO "FIX" BY REPROGRAMING TCM (ERROR CODE P0975) THIS COULD HAVE DEADLY ON AN INTERSTATE. THIS TYPE OF SUDDEN STALL NEEDS TO BE CORRECTED AS I HAVE READ OTHERS REPORTING SAME SITUATION.
Additional Notes:
VEHICLE SUDDENLY STOPPED IN CITY TRAFFIC AND WAS UNABLE TO MOVE. PULLED PARKING DISCONNECT AND WAS ABLE TO DRIVE 6 MILES TO DEALER, VEHICLE HAS 14,150 MILES AT TIME WITH NO PRIOR PROBLEMS. DEALER WAS ABLE TO "FIX" BY REPROGRAMING TCM (ERROR CODE P0975) THIS COULD HAVE DEADLY ON AN INTERSTATE. THIS TYPE OF SUDDEN STALL NEEDS TO BE CORRECTED AS I HAVE READ OTHERS REPORTING SAME SITUATION.
Mfg Campaign: 11104432
Recall Date: Jun 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD THE CONSUMER REQUESTED TO BE REFUNDED THE FULL PRICE OF THE VEHICLE AND OTHER EXPENSES INCURRED DUE TO THE DEFECT. *JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD THE CONSUMER REQUESTED TO BE REFUNDED THE FULL PRICE OF THE VEHICLE AND OTHER EXPENSES INCURRED DUE TO THE DEFECT. *JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD THE CONSUMER REQUESTED TO BE REFUNDED THE FULL PRICE OF THE VEHICLE AND OTHER EXPENSES INCURRED DUE TO THE DEFECT. *JS
Mfg Campaign: 11103130
Recall Date: Jun 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ISSUE 1: ADAPTIVE CRUISE CONTROL MANY TIMES UNINTENTIONALLY ACCELERATES EVEN IF IT IS VERY CLEAR THE FRONT VEHICLE IS SLOWING DOWN CALMLY OR EVEN STOPPING; UNTIL IT IS TOO CLOSE THE CAR ITSELF ACTIVATES EMERGENCY AUTO BRAKING BUT FOR A SECOND ACCELERATION BEING STILL ON BEFORE IT DEACTIVATES (USUALLY ACC DOES THIS CALMLY AND SAFELY). IN SOME CASES I HAD TO DO EMERGENCY BRAKING SINCE IT MISSES THE DETECTION OF CAR INFRONT OF YOU; IT WILL BE ALSO VERY HARD TO DO AT A TIME IF CAR JUST STARTS TO DO VERY HIGH ACCELERATION. SECOND ISSUE IS THAT A STATIONARY VEHICLE IS DETECTED OR NOT DETECTED WITH 50/50 SUCCESS. THIRD ISSUE IS AUTOBRAKING , AS SEEN IN ISSUE 1, EVEN IN NORMAL DRIVING THERE IS NO GUARANTEE IT WILL BRAKE; I HAD SEVERAL INCIDENTS TO HAVE EMERGENCY BRAKE MYSELF. FOURTH ISSUE: WHEN CAR STOPS AT A CERTAIN ANGLE DOWNHILL WHEELS PARTIALLY TURNED RIGHT. THEN IMMEDIATELY IF TRIES TO JOIN A MAIN ROAD TO THE RIGHT, BUT SLIGHTLY UPHILL, THE CAR STALLS FOR A 3-5 SEC, BEFORE IT ACCELERATES. THIS MAKES IT UNSAFE IF THERE IS HEAVY TRAFFIC AND JOINING THE ROAD. THE DATES ARE MULTIPLE SO I WILL PUT THE LAST INCIDENT DATE HERE. *TT *TR
Corrective Action:
ISSUE 1: ADAPTIVE CRUISE CONTROL MANY TIMES UNINTENTIONALLY ACCELERATES EVEN IF IT IS VERY CLEAR THE FRONT VEHICLE IS SLOWING DOWN CALMLY OR EVEN STOPPING; UNTIL IT IS TOO CLOSE THE CAR ITSELF ACTIVATES EMERGENCY AUTO BRAKING BUT FOR A SECOND ACCELERATION BEING STILL ON BEFORE IT DEACTIVATES (USUALLY ACC DOES THIS CALMLY AND SAFELY). IN SOME CASES I HAD TO DO EMERGENCY BRAKING SINCE IT MISSES THE DETECTION OF CAR INFRONT OF YOU; IT WILL BE ALSO VERY HARD TO DO AT A TIME IF CAR JUST STARTS TO DO VERY HIGH ACCELERATION. SECOND ISSUE IS THAT A STATIONARY VEHICLE IS DETECTED OR NOT DETECTED WITH 50/50 SUCCESS. THIRD ISSUE IS AUTOBRAKING , AS SEEN IN ISSUE 1, EVEN IN NORMAL DRIVING THERE IS NO GUARANTEE IT WILL BRAKE; I HAD SEVERAL INCIDENTS TO HAVE EMERGENCY BRAKE MYSELF. FOURTH ISSUE: WHEN CAR STOPS AT A CERTAIN ANGLE DOWNHILL WHEELS PARTIALLY TURNED RIGHT. THEN IMMEDIATELY IF TRIES TO JOIN A MAIN ROAD TO THE RIGHT, BUT SLIGHTLY UPHILL, THE CAR STALLS FOR A 3-5 SEC, BEFORE IT ACCELERATES. THIS MAKES IT UNSAFE IF THERE IS HEAVY TRAFFIC AND JOINING THE ROAD. THE DATES ARE MULTIPLE SO I WILL PUT THE LAST INCIDENT DATE HERE. *TT *TR
Additional Notes:
ISSUE 1: ADAPTIVE CRUISE CONTROL MANY TIMES UNINTENTIONALLY ACCELERATES EVEN IF IT IS VERY CLEAR THE FRONT VEHICLE IS SLOWING DOWN CALMLY OR EVEN STOPPING; UNTIL IT IS TOO CLOSE THE CAR ITSELF ACTIVATES EMERGENCY AUTO BRAKING BUT FOR A SECOND ACCELERATION BEING STILL ON BEFORE IT DEACTIVATES (USUALLY ACC DOES THIS CALMLY AND SAFELY). IN SOME CASES I HAD TO DO EMERGENCY BRAKING SINCE IT MISSES THE DETECTION OF CAR INFRONT OF YOU; IT WILL BE ALSO VERY HARD TO DO AT A TIME IF CAR JUST STARTS TO DO VERY HIGH ACCELERATION. SECOND ISSUE IS THAT A STATIONARY VEHICLE IS DETECTED OR NOT DETECTED WITH 50/50 SUCCESS. THIRD ISSUE IS AUTOBRAKING , AS SEEN IN ISSUE 1, EVEN IN NORMAL DRIVING THERE IS NO GUARANTEE IT WILL BRAKE; I HAD SEVERAL INCIDENTS TO HAVE EMERGENCY BRAKE MYSELF. FOURTH ISSUE: WHEN CAR STOPS AT A CERTAIN ANGLE DOWNHILL WHEELS PARTIALLY TURNED RIGHT. THEN IMMEDIATELY IF TRIES TO JOIN A MAIN ROAD TO THE RIGHT, BUT SLIGHTLY UPHILL, THE CAR STALLS FOR A 3-5 SEC, BEFORE IT ACCELERATES. THIS MAKES IT UNSAFE IF THERE IS HEAVY TRAFFIC AND JOINING THE ROAD. THE DATES ARE MULTIPLE SO I WILL PUT THE LAST INCIDENT DATE HERE. *TT *TR
Mfg Campaign: 11103334
Recall Date: Jun 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Corrective Action:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Additional Notes:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Mfg Campaign: 11102990
Recall Date: Jun 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Corrective Action:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Additional Notes:
I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.
Mfg Campaign: 11102990
Recall Date: Jun 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AUTO HEADLIGHT DIMMERS STOPPED WORKING
Corrective Action:
AUTO HEADLIGHT DIMMERS STOPPED WORKING
Additional Notes:
AUTO HEADLIGHT DIMMERS STOPPED WORKING
Mfg Campaign: 11103104
Recall Date: Jun 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Corrective Action:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Additional Notes:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Mfg Campaign: 11102489
Recall Date: Jun 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Corrective Action:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Additional Notes:
MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT
Mfg Campaign: 11102489
Recall Date: Jun 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING OVER 40 MPH, THE VEHICLE JERKED. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT OR STOP SIGN, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM (8675 COMMODITY CIR, ORLANDO, FL 32819 (407) 351-9940) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE CENTRAL FLORIDA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING OVER 40 MPH, THE VEHICLE JERKED. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT OR STOP SIGN, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM (8675 COMMODITY CIR, ORLANDO, FL 32819 (407) 351-9940) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE CENTRAL FLORIDA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING OVER 40 MPH, THE VEHICLE JERKED. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT OR STOP SIGN, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM (8675 COMMODITY CIR, ORLANDO, FL 32819 (407) 351-9940) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE CENTRAL FLORIDA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11102116
Recall Date: Jun 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 PACIFICA IS HAVING THE FOLLOWING TRANSMISSION ISSUES: HESITATION TO SHIFT GEARS, HARD SHIFTS SOMETIMES TO THE EXTENT THAT YOU FEEL AS THOUGH YOU HAVE BEEN REAR ENDED. THE HESITATIONS SOMETIMES OCCUR WHEN PULLING OUT ONTO A BUSY ROAD WHICH IS A HUGE SAFETY ISSUE. I HAVE HAD MY VAN IN THE SHOP 3 TIMES AND CHRYSLER IS UNABLE TO CURE THE PROBLEM. THESE TRANSMISSION PROBLEMS CANNOT NOT BE REPRODUCED IN COMMAN. I NEVER KNOW WHEN IT IS GOING TO HAPPEN. THE HESITATION USUALLY HAPPENS FROM A STOP OR VERY LOW SPEED. THE HARD SHIFT IS USUALLY WHEN I AM TRAVELING BELOW 45MPH.
Corrective Action:
MY 2017 PACIFICA IS HAVING THE FOLLOWING TRANSMISSION ISSUES: HESITATION TO SHIFT GEARS, HARD SHIFTS SOMETIMES TO THE EXTENT THAT YOU FEEL AS THOUGH YOU HAVE BEEN REAR ENDED. THE HESITATIONS SOMETIMES OCCUR WHEN PULLING OUT ONTO A BUSY ROAD WHICH IS A HUGE SAFETY ISSUE. I HAVE HAD MY VAN IN THE SHOP 3 TIMES AND CHRYSLER IS UNABLE TO CURE THE PROBLEM. THESE TRANSMISSION PROBLEMS CANNOT NOT BE REPRODUCED IN COMMAN. I NEVER KNOW WHEN IT IS GOING TO HAPPEN. THE HESITATION USUALLY HAPPENS FROM A STOP OR VERY LOW SPEED. THE HARD SHIFT IS USUALLY WHEN I AM TRAVELING BELOW 45MPH.
Additional Notes:
MY 2017 PACIFICA IS HAVING THE FOLLOWING TRANSMISSION ISSUES: HESITATION TO SHIFT GEARS, HARD SHIFTS SOMETIMES TO THE EXTENT THAT YOU FEEL AS THOUGH YOU HAVE BEEN REAR ENDED. THE HESITATIONS SOMETIMES OCCUR WHEN PULLING OUT ONTO A BUSY ROAD WHICH IS A HUGE SAFETY ISSUE. I HAVE HAD MY VAN IN THE SHOP 3 TIMES AND CHRYSLER IS UNABLE TO CURE THE PROBLEM. THESE TRANSMISSION PROBLEMS CANNOT NOT BE REPRODUCED IN COMMAN. I NEVER KNOW WHEN IT IS GOING TO HAPPEN. THE HESITATION USUALLY HAPPENS FROM A STOP OR VERY LOW SPEED. THE HARD SHIFT IS USUALLY WHEN I AM TRAVELING BELOW 45MPH.
Mfg Campaign: 11101924
Recall Date: Jun 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11101632
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11101632
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Corrective Action:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Additional Notes:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Mfg Campaign: 11101744
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Corrective Action:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Additional Notes:
VEHICLE LOST POWER AND SHUT OFF WHILE IT WAS MOVING. IT ASKED TO BE PUT IN PARK AND RESTARTE.
Mfg Campaign: 11101744
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I OWNED CHRYSLER PACIFICA VAN 2017 FOR ABOUT A YEAR NOW, IT IS KEEPS STALLING WHILE DRIVING, SO FAR IT HAD HAPPENED TO ME 6 TIMES, IT IS VERY SCARY, I DON'T FEEL SAFE. IMAGINE YOU ARE CROSSING THE INTERSECTION AND YOUR CAR STALLS IN THE MIDDLE OF TWO WAY TRAFFIC! I TOOK IT TO THE LOCAL DEALER WHERE I BOUGHT IT AND THEY HAVEN'T BEEN ABLE TO FIGURE IT OUT. ALL RECALLS WERE DONE. THEY KNOW I KEEP HAVING THIS ISSUE WITH MY VAN BECAUSE EVERY VISIT FOR SERVICE I KEEP TELLING THEM ABOUT IT AND I GET IGNORED, THEY DON'T EVEN MAKE ANY NOTES IN MY FILE AND EVERY TIME I TALK ABOUT IT WITH THE SERVICE MAN HE PRETENDS LIKE IT IS THE FIRST TIME HE HEARS ABOUT IT. I DO NOT KNOW WHAT ELSE TO DO AND I DO KNOW I'M NOT THE ONLY ONE WHO'S VAN STALLS, IT IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED BY CHRYSLER.
Corrective Action:
I OWNED CHRYSLER PACIFICA VAN 2017 FOR ABOUT A YEAR NOW, IT IS KEEPS STALLING WHILE DRIVING, SO FAR IT HAD HAPPENED TO ME 6 TIMES, IT IS VERY SCARY, I DON'T FEEL SAFE. IMAGINE YOU ARE CROSSING THE INTERSECTION AND YOUR CAR STALLS IN THE MIDDLE OF TWO WAY TRAFFIC! I TOOK IT TO THE LOCAL DEALER WHERE I BOUGHT IT AND THEY HAVEN'T BEEN ABLE TO FIGURE IT OUT. ALL RECALLS WERE DONE. THEY KNOW I KEEP HAVING THIS ISSUE WITH MY VAN BECAUSE EVERY VISIT FOR SERVICE I KEEP TELLING THEM ABOUT IT AND I GET IGNORED, THEY DON'T EVEN MAKE ANY NOTES IN MY FILE AND EVERY TIME I TALK ABOUT IT WITH THE SERVICE MAN HE PRETENDS LIKE IT IS THE FIRST TIME HE HEARS ABOUT IT. I DO NOT KNOW WHAT ELSE TO DO AND I DO KNOW I'M NOT THE ONLY ONE WHO'S VAN STALLS, IT IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED BY CHRYSLER.
Additional Notes:
I OWNED CHRYSLER PACIFICA VAN 2017 FOR ABOUT A YEAR NOW, IT IS KEEPS STALLING WHILE DRIVING, SO FAR IT HAD HAPPENED TO ME 6 TIMES, IT IS VERY SCARY, I DON'T FEEL SAFE. IMAGINE YOU ARE CROSSING THE INTERSECTION AND YOUR CAR STALLS IN THE MIDDLE OF TWO WAY TRAFFIC! I TOOK IT TO THE LOCAL DEALER WHERE I BOUGHT IT AND THEY HAVEN'T BEEN ABLE TO FIGURE IT OUT. ALL RECALLS WERE DONE. THEY KNOW I KEEP HAVING THIS ISSUE WITH MY VAN BECAUSE EVERY VISIT FOR SERVICE I KEEP TELLING THEM ABOUT IT AND I GET IGNORED, THEY DON'T EVEN MAKE ANY NOTES IN MY FILE AND EVERY TIME I TALK ABOUT IT WITH THE SERVICE MAN HE PRETENDS LIKE IT IS THE FIRST TIME HE HEARS ABOUT IT. I DO NOT KNOW WHAT ELSE TO DO AND I DO KNOW I'M NOT THE ONLY ONE WHO'S VAN STALLS, IT IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED BY CHRYSLER.
Mfg Campaign: 11101758
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT USED THE REMOTE START FEATURE TO START THE VEHICLE AND PLACED HER CHILD IN THE SAFETY SEAT. UPON CLOSING THE SLIDING DOOR, THE AUTOMATIC LOCKING FEATURE ENGAGED AND LOCKED ALL THE DOORS WHILE THE KEY WAS STILL IN THE IGNITION. THE REMOTE START TIMED OUT AND THE VEHICLE TURNED OFF; HOWEVER, THE CONTACT WAS UNABLE TO RE-ENTER THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED. THE CONTACT BROKE THE REAR WINDOW OF THE VEHICLE TO REMOVE THE CHILD FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SHOULD NOT LOCK INDEPENDENTLY WITH THE KEY STILL IN THE IGNITION. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 790-9850) WAS CALLED AND THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT USED THE REMOTE START FEATURE TO START THE VEHICLE AND PLACED HER CHILD IN THE SAFETY SEAT. UPON CLOSING THE SLIDING DOOR, THE AUTOMATIC LOCKING FEATURE ENGAGED AND LOCKED ALL THE DOORS WHILE THE KEY WAS STILL IN THE IGNITION. THE REMOTE START TIMED OUT AND THE VEHICLE TURNED OFF; HOWEVER, THE CONTACT WAS UNABLE TO RE-ENTER THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED. THE CONTACT BROKE THE REAR WINDOW OF THE VEHICLE TO REMOVE THE CHILD FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SHOULD NOT LOCK INDEPENDENTLY WITH THE KEY STILL IN THE IGNITION. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 790-9850) WAS CALLED AND THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT USED THE REMOTE START FEATURE TO START THE VEHICLE AND PLACED HER CHILD IN THE SAFETY SEAT. UPON CLOSING THE SLIDING DOOR, THE AUTOMATIC LOCKING FEATURE ENGAGED AND LOCKED ALL THE DOORS WHILE THE KEY WAS STILL IN THE IGNITION. THE REMOTE START TIMED OUT AND THE VEHICLE TURNED OFF; HOWEVER, THE CONTACT WAS UNABLE TO RE-ENTER THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED. THE CONTACT BROKE THE REAR WINDOW OF THE VEHICLE TO REMOVE THE CHILD FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SHOULD NOT LOCK INDEPENDENTLY WITH THE KEY STILL IN THE IGNITION. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 790-9850) WAS CALLED AND THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *DT*JB
Mfg Campaign: 11101302
Recall Date: Jun 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE CONTACT HAD TO SHIFT INTO PARK AND PRESS THE IGNITION START BUTTON BACK ON AND OFF. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FOWLER DODGE (55 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE CONTACT HAD TO SHIFT INTO PARK AND PRESS THE IGNITION START BUTTON BACK ON AND OFF. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FOWLER DODGE (55 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE CONTACT HAD TO SHIFT INTO PARK AND PRESS THE IGNITION START BUTTON BACK ON AND OFF. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FOWLER DODGE (55 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,500.
Mfg Campaign: 11101510
Recall Date: Jun 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Mfg Campaign: 11101144
Recall Date: Jun 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Mfg Campaign: 11101144
Recall Date: Jun 11, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury