Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Corrective Action:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Additional Notes:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Mfg Campaign: 11096990
Recall Date: May 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Corrective Action:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Additional Notes:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Mfg Campaign: 11096990
Recall Date: May 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Corrective Action:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Additional Notes:
MY 2017 CHRYSLER PACIFICA HAS OVER 22,000 MILES ON IT. ABOUT A MONTH AGO, I STARTED EXPERIENCING HARD SHIFTS, JERKS, MINI-STALLS WHEN ACCELERATING. IT HAS HAPPENED WHILE COASTING IN TRAFFIC, ACCELERATING FROM RED LIGHTS, STOP SIGNS, AND MERGING INTO TRAFFIC! I BELIEVE ITS 2-3 GEAR SHIFT. I FEEL THE RPMS DROP DOWN TO NOTHING AND SPIKE. IT FEELS LIKE BEING HIT FROM BEHIND AND GETTING WHIPLASH. ITS VERY POWERFUL AND FRIGHTENING. HAVING TWO KIDS IN CARSEATS WHEN HIS HAPPENS IS SCARY! THE DEALERSHIP HASN'T BEEN ABLE TO REPRODUCE TO PROBLEM (EVEN ON A DRIVE ALONG) AND THEY SAY THEY CAN'T DO ANYTHING ABOUT IT UNTIL A CHECK ENGINE LIGHTS COMES ON. WARRANTY IS UP IN 14,000 MILES - THIS NEEDS TO BE FIXED BY THEN. LATEST OCCURRENCE WAS THIS MORNING ACCELERATING FROM A STOP.
Mfg Campaign: 11096990
Recall Date: May 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VAN ACCELERATED ON ME CAUSE A CRASH IN MY GARAGE. I WAS PULLING INTO THE GARAGE AND ALL OF A SUDDEN THE VAN TOOK OFF BY ITSELF AND CRASHED INTO THE THE BENCH THAT SUPPORTS THE HOT WATER HEATER FOR THE HOUSE.
Corrective Action:
THE VAN ACCELERATED ON ME CAUSE A CRASH IN MY GARAGE. I WAS PULLING INTO THE GARAGE AND ALL OF A SUDDEN THE VAN TOOK OFF BY ITSELF AND CRASHED INTO THE THE BENCH THAT SUPPORTS THE HOT WATER HEATER FOR THE HOUSE.
Additional Notes:
THE VAN ACCELERATED ON ME CAUSE A CRASH IN MY GARAGE. I WAS PULLING INTO THE GARAGE AND ALL OF A SUDDEN THE VAN TOOK OFF BY ITSELF AND CRASHED INTO THE THE BENCH THAT SUPPORTS THE HOT WATER HEATER FOR THE HOUSE.
Mfg Campaign: 11097152
Recall Date: May 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2017 PACIFICA LIMITED, MILEAGE 3573. COMING TO FULL STOP AT STOPLIGHT, ENGINE SUDDENLY REVED UP AND CAR ATTEMPTED TO ACCELERATE FORWARD ON ITS OWN. HAD TO KEEP FOOT HARD ON TO BRAKE TO PREVENT FORWARD MOVEMENT INTO INTERSECTION. INCIDENT LASTED AT LEAST 20 SECONDS BEFORE CAR RETURNED TO NORMAL STOP.
Corrective Action:
2017 PACIFICA LIMITED, MILEAGE 3573. COMING TO FULL STOP AT STOPLIGHT, ENGINE SUDDENLY REVED UP AND CAR ATTEMPTED TO ACCELERATE FORWARD ON ITS OWN. HAD TO KEEP FOOT HARD ON TO BRAKE TO PREVENT FORWARD MOVEMENT INTO INTERSECTION. INCIDENT LASTED AT LEAST 20 SECONDS BEFORE CAR RETURNED TO NORMAL STOP.
Additional Notes:
2017 PACIFICA LIMITED, MILEAGE 3573. COMING TO FULL STOP AT STOPLIGHT, ENGINE SUDDENLY REVED UP AND CAR ATTEMPTED TO ACCELERATE FORWARD ON ITS OWN. HAD TO KEEP FOOT HARD ON TO BRAKE TO PREVENT FORWARD MOVEMENT INTO INTERSECTION. INCIDENT LASTED AT LEAST 20 SECONDS BEFORE CAR RETURNED TO NORMAL STOP.
Mfg Campaign: 11096828
Recall Date: May 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Corrective Action:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Additional Notes:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Mfg Campaign: 11096790
Recall Date: May 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Corrective Action:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Additional Notes:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Mfg Campaign: 11096790
Recall Date: May 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Corrective Action:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Additional Notes:
AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.
Mfg Campaign: 11096790
Recall Date: May 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Corrective Action:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Additional Notes:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Mfg Campaign: 11096566
Recall Date: May 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Corrective Action:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Additional Notes:
IN JANUARY 2018, TOOK THE VAN IN BECAUSE OF JERKING MOTION SHIFTING OUT OF GEARS. WOULD GO FROM FIRST GEAR, SKIP SECOND GEAR AND THEN JERK HARD INTO THIRD GEAR, ALMOST FEELING LIKE THE VAN WAS GOING TO STALL. CHRYSLER DEALERSHIP STATED THAT CHRYSLER DOESN'T KNOW HOW TO FIX THE PROBLEM BUT DOING AN ENGINE STALL RESET WITH THE COMPUTER SYSTEM IN THE CAR MAY FIX IT. THAT WORKED FOR ABOUT 2 WEEKS AND THE JERKING MOTION STARTED TO HAPPEN AGAIN. MOST TIMES IT WAS AT SPEEDS BETWEEN 15-20 MPH, BUT THEN IT STARTED TO HAPPEN AT SPEEDS LIKE AT 40MPH. THEN YESTERDAY, WHILE DRIVING ON THE HIGHWAY, THERE WAS STOP AND GO TRAFFIC, AND AS I WAS TRYING TO ACCELERATE, THE CAR JERKED SO HARD TWICE, I THOUGHT I WAS REAR ENDED. THE CHECK ENGINE LIGHT CAME ON, AND THE CAR BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO BRAKE AND AT FIRST WAS UNABLE TO. FINALLY THE CAR SLOWED DOWN, BUT THE RPM'S WERE REVING AT 4 WHILE I WAS ONLY GOING 25MPH AND THEN STALLED. THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR, AND WOULD NOT GO ANY FASTER THAN 25MPH. I WAS ABLE TO GET OFF THE HIGHWAY BEFORE BEING INVOLVED IN A CRASH AS IT WAS RUSH HOUR TRAFFIC ON THE ONE OF THE MOST BUSIEST HIGHWAYS IN MIAMI. SO NOW MY CAR IS AT THE DEALER AND THEY ARE TELLING ME THAT THEY ARE GOING TO TRY TO REPLACE THE VALVE BODY OF THE TRANSMISSION, AND IF THAT STILL GIVES THEM PROBLEMS, THEY WILL HAVE TO REPLACE THE WHOLE TRANSMISSION. THIS VAN IS A YEAR OLD!!! THE SERVICE ADVISOR SAID THAT THEY ARE JUST DOING WHAT CHRYLSER IS TELLING THEM TO DO TO TRY AND FIX THIS PROBLEM. VERY SAD CHRYSLER. THIS IS A HUGE SAFETY ISSUE AND TELLING CONSUMERS THAT THEY DON'T KNOW HOW TO FIX A PROBLEM THAT COULD BE LIFE THREATENING OR THEY ARE GOING TO "TRY" TO FIX IT IS UNACCEPTABLE. MANY OF US THAT OWN VANS HAVE SMALL CHILDREN THAT ARE IN THEM EVERYDAY AND THIS IS WHAT WE HAVE TO DEAL WITH. AT THIS POINT, I WANT NEW MANUFACTURER VAN.
Mfg Campaign: 11096566
Recall Date: May 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Corrective Action:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Additional Notes:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Mfg Campaign: 11093876
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Corrective Action:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Additional Notes:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Mfg Campaign: 11093876
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Corrective Action:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Additional Notes:
WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.
Mfg Campaign: 11093876
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY TRANSMISSION JERKS HARD WHEN SHIFTING BETWEEN 1ST AND 2ND AND 2ND AND 3RD GEAR. THIS HAPPENS AT A SLOW SPEED AROUND 15 MPH. IT FEELS LIKE I HAVE BEEN REAR ENDED BY ANOTHER VEHICLE. IT THEN WILL LURCH FORWARD LIKE I HIT THE GAS PEDAL. ONE OF THE TIMES I WAS OUT OF TOWN. WHEN THE TRANSMISSION JERKED IT WOULD NOT CHANGE TO A HIGHER GEAR. I HAD TO PARK THE CAR, CUT OFF THE MOTOR FOR AND HOUR, AND THEN WAS ABLE TO DRIVE THE REST OF THE WAY HOME. THE DEALER HAS REFRESHED THE COMPUTER AND DID A RECALL, BUT IT STILL IS NOT FIXED. I HAVE HAD IT TO THE DEALER 3 TIMES. THEY SAY NOTHING CAN BE DONE UNLESS THEY CAN DUPLICATE THE PROBLEM. ONE TIME THE SERVICE ENGINE LIGHT ACTUALLY CAME ON FOR SEVERAL HOURS BUT WAS OFF WHEN I STARTED THE CAR THE NEXT MORNING.. ON 10 MAY 2018 I WAS TOLD BY THE SERVICE ADVISOR THAT THE NEW CARS HAVE A MIND OF THEIR OWN AND LEARN THE DRIVERS DRIVING HABITS. SO I FELT LIKE THEY WERE BLAMING IT ON ME. HOW STUPID IS THAT COMMENT?
Corrective Action:
MY TRANSMISSION JERKS HARD WHEN SHIFTING BETWEEN 1ST AND 2ND AND 2ND AND 3RD GEAR. THIS HAPPENS AT A SLOW SPEED AROUND 15 MPH. IT FEELS LIKE I HAVE BEEN REAR ENDED BY ANOTHER VEHICLE. IT THEN WILL LURCH FORWARD LIKE I HIT THE GAS PEDAL. ONE OF THE TIMES I WAS OUT OF TOWN. WHEN THE TRANSMISSION JERKED IT WOULD NOT CHANGE TO A HIGHER GEAR. I HAD TO PARK THE CAR, CUT OFF THE MOTOR FOR AND HOUR, AND THEN WAS ABLE TO DRIVE THE REST OF THE WAY HOME. THE DEALER HAS REFRESHED THE COMPUTER AND DID A RECALL, BUT IT STILL IS NOT FIXED. I HAVE HAD IT TO THE DEALER 3 TIMES. THEY SAY NOTHING CAN BE DONE UNLESS THEY CAN DUPLICATE THE PROBLEM. ONE TIME THE SERVICE ENGINE LIGHT ACTUALLY CAME ON FOR SEVERAL HOURS BUT WAS OFF WHEN I STARTED THE CAR THE NEXT MORNING.. ON 10 MAY 2018 I WAS TOLD BY THE SERVICE ADVISOR THAT THE NEW CARS HAVE A MIND OF THEIR OWN AND LEARN THE DRIVERS DRIVING HABITS. SO I FELT LIKE THEY WERE BLAMING IT ON ME. HOW STUPID IS THAT COMMENT?
Additional Notes:
MY TRANSMISSION JERKS HARD WHEN SHIFTING BETWEEN 1ST AND 2ND AND 2ND AND 3RD GEAR. THIS HAPPENS AT A SLOW SPEED AROUND 15 MPH. IT FEELS LIKE I HAVE BEEN REAR ENDED BY ANOTHER VEHICLE. IT THEN WILL LURCH FORWARD LIKE I HIT THE GAS PEDAL. ONE OF THE TIMES I WAS OUT OF TOWN. WHEN THE TRANSMISSION JERKED IT WOULD NOT CHANGE TO A HIGHER GEAR. I HAD TO PARK THE CAR, CUT OFF THE MOTOR FOR AND HOUR, AND THEN WAS ABLE TO DRIVE THE REST OF THE WAY HOME. THE DEALER HAS REFRESHED THE COMPUTER AND DID A RECALL, BUT IT STILL IS NOT FIXED. I HAVE HAD IT TO THE DEALER 3 TIMES. THEY SAY NOTHING CAN BE DONE UNLESS THEY CAN DUPLICATE THE PROBLEM. ONE TIME THE SERVICE ENGINE LIGHT ACTUALLY CAME ON FOR SEVERAL HOURS BUT WAS OFF WHEN I STARTED THE CAR THE NEXT MORNING.. ON 10 MAY 2018 I WAS TOLD BY THE SERVICE ADVISOR THAT THE NEW CARS HAVE A MIND OF THEIR OWN AND LEARN THE DRIVERS DRIVING HABITS. SO I FELT LIKE THEY WERE BLAMING IT ON ME. HOW STUPID IS THAT COMMENT?
Mfg Campaign: 11093996
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AS I WAS MERGING INTO INTERSTATE 15 NORTHBOUND DURING TRAFFIC, THE VEHICLE JERKED TWICE, IT ALMOST FELT AS IF I HAD BEEN REAR ENDED FROM SUCH A HARD JERK. FINALLY THE VEHICLE RELEASED THE GEAR AND I WAS ABLE TO DRIVE UP TO NORMAL SPEED
Corrective Action:
AS I WAS MERGING INTO INTERSTATE 15 NORTHBOUND DURING TRAFFIC, THE VEHICLE JERKED TWICE, IT ALMOST FELT AS IF I HAD BEEN REAR ENDED FROM SUCH A HARD JERK. FINALLY THE VEHICLE RELEASED THE GEAR AND I WAS ABLE TO DRIVE UP TO NORMAL SPEED
Additional Notes:
AS I WAS MERGING INTO INTERSTATE 15 NORTHBOUND DURING TRAFFIC, THE VEHICLE JERKED TWICE, IT ALMOST FELT AS IF I HAD BEEN REAR ENDED FROM SUCH A HARD JERK. FINALLY THE VEHICLE RELEASED THE GEAR AND I WAS ABLE TO DRIVE UP TO NORMAL SPEED
Mfg Campaign: 11094057
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
EXITED INTERSTATE 215 AND MADE A LEFT TURN, TRAFFIC WAS A BIT BACKED UP SO WE SLOWED DOWN TO ALMOST A STANDSTILL, WHEN THE SPEED PICKED UP I STARTED ACCELERATING AND FELT A HUGE THUMP AS IF I HAD BEEN REAR ENDED, THEN THE VEHICLE SHIFTED AND DROVE NORMAL THEREAFTER.
Corrective Action:
EXITED INTERSTATE 215 AND MADE A LEFT TURN, TRAFFIC WAS A BIT BACKED UP SO WE SLOWED DOWN TO ALMOST A STANDSTILL, WHEN THE SPEED PICKED UP I STARTED ACCELERATING AND FELT A HUGE THUMP AS IF I HAD BEEN REAR ENDED, THEN THE VEHICLE SHIFTED AND DROVE NORMAL THEREAFTER.
Additional Notes:
EXITED INTERSTATE 215 AND MADE A LEFT TURN, TRAFFIC WAS A BIT BACKED UP SO WE SLOWED DOWN TO ALMOST A STANDSTILL, WHEN THE SPEED PICKED UP I STARTED ACCELERATING AND FELT A HUGE THUMP AS IF I HAD BEEN REAR ENDED, THEN THE VEHICLE SHIFTED AND DROVE NORMAL THEREAFTER.
Mfg Campaign: 11094058
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 PACIFICA WAS RECALLED IN JANUARY 2018 FOR THE ENGINE STALL PROBLEM. CHRYSLER TOLD ME THEY MIGHT NOT HAVE A FIX FOR THE PROBLEM UNTIL THE 2ND QUARTER OF THE YEAR! I TOLD THEM THAT I WASN'T DRIVING A DANGEROUS CAR AROUND. I BROUGHT IT TO THE DEALER AND IT SAT THERE FOR A MONTH WHILE I DROVE A RENTAL. I WAS THEN TOLD THAT THE PCM WAS UPDATED WITH SOFTWARE AND IT WAS FIXED. AFTER A PICKED IT UP I GOT A NOTICE FROM CHRYSLER SAYING THAT I DIDN'T NEED TO DO THE REPAIR BECAUSE IT WAS FIXED DURING THE PRIOR RECALL FOR EGR VALVE??? WELL, WHILE DRIVING LAST WEEK, THE CAR STALLED SIX TIMES IN TWO DAYS! ONE OF TIMES I WAS PARKED AND IDLING, ANOTHER TIME, I WAS SLOWING DOWN FOR A LIGHT AND THE OTHER TIMES I WAS JUST DRIVING. I HAD IT TOWED TO THE DEALER AND THEY'VE HAD IT FOR A WEEK AND ARE IN CONTACT WITH CHRYSLER TRYING TO REMEDY IT! WHATWVER THEY DID TO "FIX" THIS RECALL PREVIOUSLY DID NOT FIX IT AS THE VERY DANGEROUS PROBLEM IS STILL HAPPENING! WILL NOT DRIVE MY FAMILY AROUND IN THIS TERRIBLE CAR.
Corrective Action:
MY 2017 PACIFICA WAS RECALLED IN JANUARY 2018 FOR THE ENGINE STALL PROBLEM. CHRYSLER TOLD ME THEY MIGHT NOT HAVE A FIX FOR THE PROBLEM UNTIL THE 2ND QUARTER OF THE YEAR! I TOLD THEM THAT I WASN'T DRIVING A DANGEROUS CAR AROUND. I BROUGHT IT TO THE DEALER AND IT SAT THERE FOR A MONTH WHILE I DROVE A RENTAL. I WAS THEN TOLD THAT THE PCM WAS UPDATED WITH SOFTWARE AND IT WAS FIXED. AFTER A PICKED IT UP I GOT A NOTICE FROM CHRYSLER SAYING THAT I DIDN'T NEED TO DO THE REPAIR BECAUSE IT WAS FIXED DURING THE PRIOR RECALL FOR EGR VALVE??? WELL, WHILE DRIVING LAST WEEK, THE CAR STALLED SIX TIMES IN TWO DAYS! ONE OF TIMES I WAS PARKED AND IDLING, ANOTHER TIME, I WAS SLOWING DOWN FOR A LIGHT AND THE OTHER TIMES I WAS JUST DRIVING. I HAD IT TOWED TO THE DEALER AND THEY'VE HAD IT FOR A WEEK AND ARE IN CONTACT WITH CHRYSLER TRYING TO REMEDY IT! WHATWVER THEY DID TO "FIX" THIS RECALL PREVIOUSLY DID NOT FIX IT AS THE VERY DANGEROUS PROBLEM IS STILL HAPPENING! WILL NOT DRIVE MY FAMILY AROUND IN THIS TERRIBLE CAR.
Additional Notes:
MY 2017 PACIFICA WAS RECALLED IN JANUARY 2018 FOR THE ENGINE STALL PROBLEM. CHRYSLER TOLD ME THEY MIGHT NOT HAVE A FIX FOR THE PROBLEM UNTIL THE 2ND QUARTER OF THE YEAR! I TOLD THEM THAT I WASN'T DRIVING A DANGEROUS CAR AROUND. I BROUGHT IT TO THE DEALER AND IT SAT THERE FOR A MONTH WHILE I DROVE A RENTAL. I WAS THEN TOLD THAT THE PCM WAS UPDATED WITH SOFTWARE AND IT WAS FIXED. AFTER A PICKED IT UP I GOT A NOTICE FROM CHRYSLER SAYING THAT I DIDN'T NEED TO DO THE REPAIR BECAUSE IT WAS FIXED DURING THE PRIOR RECALL FOR EGR VALVE??? WELL, WHILE DRIVING LAST WEEK, THE CAR STALLED SIX TIMES IN TWO DAYS! ONE OF TIMES I WAS PARKED AND IDLING, ANOTHER TIME, I WAS SLOWING DOWN FOR A LIGHT AND THE OTHER TIMES I WAS JUST DRIVING. I HAD IT TOWED TO THE DEALER AND THEY'VE HAD IT FOR A WEEK AND ARE IN CONTACT WITH CHRYSLER TRYING TO REMEDY IT! WHATWVER THEY DID TO "FIX" THIS RECALL PREVIOUSLY DID NOT FIX IT AS THE VERY DANGEROUS PROBLEM IS STILL HAPPENING! WILL NOT DRIVE MY FAMILY AROUND IN THIS TERRIBLE CAR.
Mfg Campaign: 11093360
Recall Date: May 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
FROM A DEAD STOP, TURNING LEFT THE VEHICLE ACCELERATED AND GOT "STUCK" IN GEAR, THE ENGINE WAS REVVING BUT THE TRANSMISSION WOULD NOT ENGAGE THE NEXT GEAR, ONCE I SET MY FOOT OFF THE GAS PEDAL AND REAPPLIED IT, THE TRANSMISSION ALLOWED THE GEAR TO SHIFT IN, AND THE VEHICLE SLOWLY MOVED UP TO SPEED, BUT STILL WITH A SLIGHT JERK.
Corrective Action:
FROM A DEAD STOP, TURNING LEFT THE VEHICLE ACCELERATED AND GOT "STUCK" IN GEAR, THE ENGINE WAS REVVING BUT THE TRANSMISSION WOULD NOT ENGAGE THE NEXT GEAR, ONCE I SET MY FOOT OFF THE GAS PEDAL AND REAPPLIED IT, THE TRANSMISSION ALLOWED THE GEAR TO SHIFT IN, AND THE VEHICLE SLOWLY MOVED UP TO SPEED, BUT STILL WITH A SLIGHT JERK.
Additional Notes:
FROM A DEAD STOP, TURNING LEFT THE VEHICLE ACCELERATED AND GOT "STUCK" IN GEAR, THE ENGINE WAS REVVING BUT THE TRANSMISSION WOULD NOT ENGAGE THE NEXT GEAR, ONCE I SET MY FOOT OFF THE GAS PEDAL AND REAPPLIED IT, THE TRANSMISSION ALLOWED THE GEAR TO SHIFT IN, AND THE VEHICLE SLOWLY MOVED UP TO SPEED, BUT STILL WITH A SLIGHT JERK.
Mfg Campaign: 11093386
Recall Date: May 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRAVELING DOWN THE INTERSTATE, A VEHICLE WAS TRAVELING SLOWER, SO I SLOWED DOWN UNTIL IT WAS CLEAR TO MERGE LANES TO PASS, ONCE I SWITCHED LANES AND DEPRESSED THE GAS PEDAL, THE TRANSMISSION JERKED AND WOULDN'T SHIFT MAKING THE CAR SLOW DOWN, ONCE I LET GO OF THE GAS, IT DID A ROUGH SHIFT AND I WAS ABLE TO ACCELERATE AGAIN
Corrective Action:
TRAVELING DOWN THE INTERSTATE, A VEHICLE WAS TRAVELING SLOWER, SO I SLOWED DOWN UNTIL IT WAS CLEAR TO MERGE LANES TO PASS, ONCE I SWITCHED LANES AND DEPRESSED THE GAS PEDAL, THE TRANSMISSION JERKED AND WOULDN'T SHIFT MAKING THE CAR SLOW DOWN, ONCE I LET GO OF THE GAS, IT DID A ROUGH SHIFT AND I WAS ABLE TO ACCELERATE AGAIN
Additional Notes:
TRAVELING DOWN THE INTERSTATE, A VEHICLE WAS TRAVELING SLOWER, SO I SLOWED DOWN UNTIL IT WAS CLEAR TO MERGE LANES TO PASS, ONCE I SWITCHED LANES AND DEPRESSED THE GAS PEDAL, THE TRANSMISSION JERKED AND WOULDN'T SHIFT MAKING THE CAR SLOW DOWN, ONCE I LET GO OF THE GAS, IT DID A ROUGH SHIFT AND I WAS ABLE TO ACCELERATE AGAIN
Mfg Campaign: 11093392
Recall Date: May 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON 2-1-18 WE TOOK OUR 2017 PACIFICA TO NEAREST DEALER TO GET NHTSA RECALL ID NUMBER : 18V049 FIXED. THEY DID NOT HAVE A FIX FOR IT YET & COULD NOT LOAN US A CAR WHEN OUR FIX-AVAILABILITY DATE WAS NOT KNOWN--MAYBE EARLY APRIL OR EVEN OVER IN THE FALL. FCA EXPECTED US TO KEEP ON DRIVING IT; BUT MY WIFE AND I BOTH WERE AFRAID OF IT, AS OURS FAILED TO ACCELERATE WHEN LEAVING A RESTAURANT & PULLING ONTO A BUSY STREET. THE ACCELERATOR WAS DEPRESSED THE 3RD TIME BEFORE IT RESPONDED; AND WHEN IT DID, IT TOOK OFF REALLY FAST AND EVEN SCREECHED THE TIRES. WE WERE AFRAID TO DRIVE IT! ON 2-1-18 WE LEFT IT WITH DEALER & TOLD THEM TO CALL US WHEN FIXED. IN THE INTERIM, WE RENTED A DODGE VAN, CLOSEST TO PACIFICA AS THEY HAD & RETURNED IT ON SAME DAY, 2-21-18, AS THE DEALER CALLED & SAID CAR WAS READY. I FEEL LIKE FCA WAS LEAVING POTENTIAL ACCIDENTS ON THE HIGHWAYS BEING DRIVEN BY UNSUSPECTING DRIVERS. I HAVE ASKED FCA TO REIMBURSE US FOR THE RENTAL EXPENSE, AS FROM MY LIFELONG EXPERIENCE AS AN AUTO MECHANIC I IMMEDIATELY KNEW OUR CAR WAS DANGEROUS TO DRIVE. THIS RECALL WAS NOT AS SIMPLE AND NON-DEADLY AS A RECALL TO FIX A DROOPING HEADLINER ON ONE CORNER--IT INVOLVED A POTENTIALLY EVEN DEADLY CRASH THAT COULD HAPPEN AT ANY MOMENT. I FEEL THAT I AM NOT ASKING TOO MUCH TO ASK FCA TO PAY FOR OUR RENTAL, WHICH BY THE WAY WAS A LESSER CAR THAN OURS--A DODGE CARAVAN. WE BOTH WILL SOON HIT 80 YEARS OLD : SUCH WAS THE REASON FOR SEARCHING FOR THE CERTIFIED USED PACIFICA WITH ONLY ~16000-17000 MILES ON IT. CHRYSLER'S REIMBURSEMENT DEPT. CALLED ME TODAY--I'VE BEEN BEGGING SINCE LAST OF FEBRUARY--AND TOLD ME THEY WOULD NOT HELP ME. WHAT ELSE CAN I DO? PLEASE HELP : WE HAD TO PUT THE RENTAL ON A CREDIT CARD, FULLY EXPECTING FCA TO DO THE RIGHT THING AND REPAY US. BUT WE NOW HAVE TO BE RESPONSIBLE FOR WHAT I THINK THEY SHOULD EVEN BE HAPPY TO PAY FOR.
Corrective Action:
ON 2-1-18 WE TOOK OUR 2017 PACIFICA TO NEAREST DEALER TO GET NHTSA RECALL ID NUMBER : 18V049 FIXED. THEY DID NOT HAVE A FIX FOR IT YET & COULD NOT LOAN US A CAR WHEN OUR FIX-AVAILABILITY DATE WAS NOT KNOWN--MAYBE EARLY APRIL OR EVEN OVER IN THE FALL. FCA EXPECTED US TO KEEP ON DRIVING IT; BUT MY WIFE AND I BOTH WERE AFRAID OF IT, AS OURS FAILED TO ACCELERATE WHEN LEAVING A RESTAURANT & PULLING ONTO A BUSY STREET. THE ACCELERATOR WAS DEPRESSED THE 3RD TIME BEFORE IT RESPONDED; AND WHEN IT DID, IT TOOK OFF REALLY FAST AND EVEN SCREECHED THE TIRES. WE WERE AFRAID TO DRIVE IT! ON 2-1-18 WE LEFT IT WITH DEALER & TOLD THEM TO CALL US WHEN FIXED. IN THE INTERIM, WE RENTED A DODGE VAN, CLOSEST TO PACIFICA AS THEY HAD & RETURNED IT ON SAME DAY, 2-21-18, AS THE DEALER CALLED & SAID CAR WAS READY. I FEEL LIKE FCA WAS LEAVING POTENTIAL ACCIDENTS ON THE HIGHWAYS BEING DRIVEN BY UNSUSPECTING DRIVERS. I HAVE ASKED FCA TO REIMBURSE US FOR THE RENTAL EXPENSE, AS FROM MY LIFELONG EXPERIENCE AS AN AUTO MECHANIC I IMMEDIATELY KNEW OUR CAR WAS DANGEROUS TO DRIVE. THIS RECALL WAS NOT AS SIMPLE AND NON-DEADLY AS A RECALL TO FIX A DROOPING HEADLINER ON ONE CORNER--IT INVOLVED A POTENTIALLY EVEN DEADLY CRASH THAT COULD HAPPEN AT ANY MOMENT. I FEEL THAT I AM NOT ASKING TOO MUCH TO ASK FCA TO PAY FOR OUR RENTAL, WHICH BY THE WAY WAS A LESSER CAR THAN OURS--A DODGE CARAVAN. WE BOTH WILL SOON HIT 80 YEARS OLD : SUCH WAS THE REASON FOR SEARCHING FOR THE CERTIFIED USED PACIFICA WITH ONLY ~16000-17000 MILES ON IT. CHRYSLER'S REIMBURSEMENT DEPT. CALLED ME TODAY--I'VE BEEN BEGGING SINCE LAST OF FEBRUARY--AND TOLD ME THEY WOULD NOT HELP ME. WHAT ELSE CAN I DO? PLEASE HELP : WE HAD TO PUT THE RENTAL ON A CREDIT CARD, FULLY EXPECTING FCA TO DO THE RIGHT THING AND REPAY US. BUT WE NOW HAVE TO BE RESPONSIBLE FOR WHAT I THINK THEY SHOULD EVEN BE HAPPY TO PAY FOR.
Additional Notes:
ON 2-1-18 WE TOOK OUR 2017 PACIFICA TO NEAREST DEALER TO GET NHTSA RECALL ID NUMBER : 18V049 FIXED. THEY DID NOT HAVE A FIX FOR IT YET & COULD NOT LOAN US A CAR WHEN OUR FIX-AVAILABILITY DATE WAS NOT KNOWN--MAYBE EARLY APRIL OR EVEN OVER IN THE FALL. FCA EXPECTED US TO KEEP ON DRIVING IT; BUT MY WIFE AND I BOTH WERE AFRAID OF IT, AS OURS FAILED TO ACCELERATE WHEN LEAVING A RESTAURANT & PULLING ONTO A BUSY STREET. THE ACCELERATOR WAS DEPRESSED THE 3RD TIME BEFORE IT RESPONDED; AND WHEN IT DID, IT TOOK OFF REALLY FAST AND EVEN SCREECHED THE TIRES. WE WERE AFRAID TO DRIVE IT! ON 2-1-18 WE LEFT IT WITH DEALER & TOLD THEM TO CALL US WHEN FIXED. IN THE INTERIM, WE RENTED A DODGE VAN, CLOSEST TO PACIFICA AS THEY HAD & RETURNED IT ON SAME DAY, 2-21-18, AS THE DEALER CALLED & SAID CAR WAS READY. I FEEL LIKE FCA WAS LEAVING POTENTIAL ACCIDENTS ON THE HIGHWAYS BEING DRIVEN BY UNSUSPECTING DRIVERS. I HAVE ASKED FCA TO REIMBURSE US FOR THE RENTAL EXPENSE, AS FROM MY LIFELONG EXPERIENCE AS AN AUTO MECHANIC I IMMEDIATELY KNEW OUR CAR WAS DANGEROUS TO DRIVE. THIS RECALL WAS NOT AS SIMPLE AND NON-DEADLY AS A RECALL TO FIX A DROOPING HEADLINER ON ONE CORNER--IT INVOLVED A POTENTIALLY EVEN DEADLY CRASH THAT COULD HAPPEN AT ANY MOMENT. I FEEL THAT I AM NOT ASKING TOO MUCH TO ASK FCA TO PAY FOR OUR RENTAL, WHICH BY THE WAY WAS A LESSER CAR THAN OURS--A DODGE CARAVAN. WE BOTH WILL SOON HIT 80 YEARS OLD : SUCH WAS THE REASON FOR SEARCHING FOR THE CERTIFIED USED PACIFICA WITH ONLY ~16000-17000 MILES ON IT. CHRYSLER'S REIMBURSEMENT DEPT. CALLED ME TODAY--I'VE BEEN BEGGING SINCE LAST OF FEBRUARY--AND TOLD ME THEY WOULD NOT HELP ME. WHAT ELSE CAN I DO? PLEASE HELP : WE HAD TO PUT THE RENTAL ON A CREDIT CARD, FULLY EXPECTING FCA TO DO THE RIGHT THING AND REPAY US. BUT WE NOW HAVE TO BE RESPONSIBLE FOR WHAT I THINK THEY SHOULD EVEN BE HAPPY TO PAY FOR.
Mfg Campaign: 11092728
Recall Date: May 9, 2018
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