Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING ON A STATE ROUTE (RT. 59 ROCKLAND COUNTY, NY) AFTER LIGHT TURNED GREEN I STARTED TO ACCELERATE AND ALL OF THE SUDDEN THE CAR WENT INTO NEUTRAL. THE LIGHT ABOVE THE "D" (DRIVE MODE) INDICATOR STARTED BLINKING AND THE CAR WOULDN'T ACCELERATE. I HAD TO STOP IN MIDDLE OF A BUSY INTERSECTION AND SHIFT INTO PARK, THEN SHIFT BACK TO DRIVE. THIS HAS TO BE ADDRESSED URGENTLY SINCE THIS IS A VERY DANGEROUS THING. I DON'T FEEL COMFORTABLE DRIVING MY CAR ANYMORE. I CALLED CHRYSLER AND THEY SAY IT'S UNUSUAL AND I SHOULD BRING IT TO THE DEALER IN 2 WEEKS (THAT;S WHEN THEY HAVE AN AVAILABLE APPOINTMENT). I HOPE THE NHSTA CAN DO SOMETHING ABOUT THIS FASTER.
Corrective Action:
I WAS DRIVING ON A STATE ROUTE (RT. 59 ROCKLAND COUNTY, NY) AFTER LIGHT TURNED GREEN I STARTED TO ACCELERATE AND ALL OF THE SUDDEN THE CAR WENT INTO NEUTRAL. THE LIGHT ABOVE THE "D" (DRIVE MODE) INDICATOR STARTED BLINKING AND THE CAR WOULDN'T ACCELERATE. I HAD TO STOP IN MIDDLE OF A BUSY INTERSECTION AND SHIFT INTO PARK, THEN SHIFT BACK TO DRIVE. THIS HAS TO BE ADDRESSED URGENTLY SINCE THIS IS A VERY DANGEROUS THING. I DON'T FEEL COMFORTABLE DRIVING MY CAR ANYMORE. I CALLED CHRYSLER AND THEY SAY IT'S UNUSUAL AND I SHOULD BRING IT TO THE DEALER IN 2 WEEKS (THAT;S WHEN THEY HAVE AN AVAILABLE APPOINTMENT). I HOPE THE NHSTA CAN DO SOMETHING ABOUT THIS FASTER.
Additional Notes:
I WAS DRIVING ON A STATE ROUTE (RT. 59 ROCKLAND COUNTY, NY) AFTER LIGHT TURNED GREEN I STARTED TO ACCELERATE AND ALL OF THE SUDDEN THE CAR WENT INTO NEUTRAL. THE LIGHT ABOVE THE "D" (DRIVE MODE) INDICATOR STARTED BLINKING AND THE CAR WOULDN'T ACCELERATE. I HAD TO STOP IN MIDDLE OF A BUSY INTERSECTION AND SHIFT INTO PARK, THEN SHIFT BACK TO DRIVE. THIS HAS TO BE ADDRESSED URGENTLY SINCE THIS IS A VERY DANGEROUS THING. I DON'T FEEL COMFORTABLE DRIVING MY CAR ANYMORE. I CALLED CHRYSLER AND THEY SAY IT'S UNUSUAL AND I SHOULD BRING IT TO THE DEALER IN 2 WEEKS (THAT;S WHEN THEY HAVE AN AVAILABLE APPOINTMENT). I HOPE THE NHSTA CAN DO SOMETHING ABOUT THIS FASTER.
Mfg Campaign: 11092802
Recall Date: May 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Corrective Action:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Additional Notes:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Mfg Campaign: 11092400
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Corrective Action:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Additional Notes:
THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB
Mfg Campaign: 11092400
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Corrective Action:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Additional Notes:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Mfg Campaign: 11092489
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Corrective Action:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Additional Notes:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Mfg Campaign: 11092489
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Corrective Action:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Additional Notes:
OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.
Mfg Campaign: 11092489
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLED WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. LOST ALL CONTROL OF ELECTRICAL, AND THE CAR WOULD NOT SHIFT INTO PARK OR NEUTRAL. WINDOWS WOULD NOT CLOSE OR OPEN. NAVIGATION SCREEN WAS STILL ON. NO OTHER DASH WARNING LIGHTS WERE ILLUMINATED. ATTEMPTED TO TURN THE CAR OFF AND ON, BUT NOTHING HAPPENED. AFTER 5 MINUTES OF ATTEMPTING TO RESTART THE CAR, IT RESTARTED. I WAS ABLE TO DRIVE THE CAR TO A SAFE LOCATION AND HAVE IT TOWED.
Corrective Action:
ENGINE STALLED WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. LOST ALL CONTROL OF ELECTRICAL, AND THE CAR WOULD NOT SHIFT INTO PARK OR NEUTRAL. WINDOWS WOULD NOT CLOSE OR OPEN. NAVIGATION SCREEN WAS STILL ON. NO OTHER DASH WARNING LIGHTS WERE ILLUMINATED. ATTEMPTED TO TURN THE CAR OFF AND ON, BUT NOTHING HAPPENED. AFTER 5 MINUTES OF ATTEMPTING TO RESTART THE CAR, IT RESTARTED. I WAS ABLE TO DRIVE THE CAR TO A SAFE LOCATION AND HAVE IT TOWED.
Additional Notes:
ENGINE STALLED WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. LOST ALL CONTROL OF ELECTRICAL, AND THE CAR WOULD NOT SHIFT INTO PARK OR NEUTRAL. WINDOWS WOULD NOT CLOSE OR OPEN. NAVIGATION SCREEN WAS STILL ON. NO OTHER DASH WARNING LIGHTS WERE ILLUMINATED. ATTEMPTED TO TURN THE CAR OFF AND ON, BUT NOTHING HAPPENED. AFTER 5 MINUTES OF ATTEMPTING TO RESTART THE CAR, IT RESTARTED. I WAS ABLE TO DRIVE THE CAR TO A SAFE LOCATION AND HAVE IT TOWED.
Mfg Campaign: 11092570
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Corrective Action:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Additional Notes:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Mfg Campaign: 11092562
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Corrective Action:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Additional Notes:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Mfg Campaign: 11092562
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Corrective Action:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Additional Notes:
ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING
Mfg Campaign: 11092562
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Corrective Action:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Additional Notes:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Mfg Campaign: 11092169
Recall Date: May 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Corrective Action:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Additional Notes:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Mfg Campaign: 11092169
Recall Date: May 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Corrective Action:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Additional Notes:
SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR
Mfg Campaign: 11092169
Recall Date: May 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Corrective Action:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Additional Notes:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Mfg Campaign: 11091903
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Corrective Action:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Additional Notes:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Mfg Campaign: 11091903
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Corrective Action:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Additional Notes:
THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.
Mfg Campaign: 11091903
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Mfg Campaign: 11090589
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Mfg Campaign: 11090589
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS
Mfg Campaign: 11090589
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE IDLING, THE VEHICLE SHOOK AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS DIAGNOSED THAT IT WAS MISFIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE IDLING, THE VEHICLE SHOOK AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS DIAGNOSED THAT IT WAS MISFIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE IDLING, THE VEHICLE SHOOK AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS DIAGNOSED THAT IT WAS MISFIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11091453
Recall Date: May 2, 2018
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