Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.
Corrective Action:
THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.
Additional Notes:
THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.
Mfg Campaign: 11083314
Recall Date: Apr 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Corrective Action:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Additional Notes:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Mfg Campaign: 11083087
Recall Date: Apr 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Corrective Action:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Additional Notes:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Mfg Campaign: 11083087
Recall Date: Apr 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Corrective Action:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Additional Notes:
PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.
Mfg Campaign: 11083087
Recall Date: Apr 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VAN STALLED AT LOW SPEED WHILE SLIGHTLY TURNING TO THE RIGHT IN A PARKING LOT,THEN CAME BACK ON ON ITS OWN. THE ENGINE WAS NOT RUNNING FOR A FEW SECONDS. MY VAN HAS ALREADY HAD ALL RECALLS COMPLETED.
Corrective Action:
VAN STALLED AT LOW SPEED WHILE SLIGHTLY TURNING TO THE RIGHT IN A PARKING LOT,THEN CAME BACK ON ON ITS OWN. THE ENGINE WAS NOT RUNNING FOR A FEW SECONDS. MY VAN HAS ALREADY HAD ALL RECALLS COMPLETED.
Additional Notes:
VAN STALLED AT LOW SPEED WHILE SLIGHTLY TURNING TO THE RIGHT IN A PARKING LOT,THEN CAME BACK ON ON ITS OWN. THE ENGINE WAS NOT RUNNING FOR A FEW SECONDS. MY VAN HAS ALREADY HAD ALL RECALLS COMPLETED.
Mfg Campaign: 11082378
Recall Date: Apr 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS DRIVEN TO O'DANIEL CHRYSLER DODGE JEEP RAM (5611 ILLINOIS RD, FORT WAYNE, IN 46804), BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE TECHNICIAN ADVISED THE CONTACT TO INFORM NHTSA AND THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE INFORMATION THAT WAS PROVIDED WAS PROCESSED AND SOMEONE WOULD CALL BACK TO FOLLOW-UP. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS DRIVEN TO O'DANIEL CHRYSLER DODGE JEEP RAM (5611 ILLINOIS RD, FORT WAYNE, IN 46804), BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE TECHNICIAN ADVISED THE CONTACT TO INFORM NHTSA AND THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE INFORMATION THAT WAS PROVIDED WAS PROCESSED AND SOMEONE WOULD CALL BACK TO FOLLOW-UP. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS DRIVEN TO O'DANIEL CHRYSLER DODGE JEEP RAM (5611 ILLINOIS RD, FORT WAYNE, IN 46804), BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE TECHNICIAN ADVISED THE CONTACT TO INFORM NHTSA AND THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE INFORMATION THAT WAS PROVIDED WAS PROCESSED AND SOMEONE WOULD CALL BACK TO FOLLOW-UP. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11082142
Recall Date: Mar 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Corrective Action:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Additional Notes:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Mfg Campaign: 11081844
Recall Date: Mar 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Corrective Action:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Additional Notes:
RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.
Mfg Campaign: 11081844
Recall Date: Mar 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VAN STALLS INTERMITTENTLY WHILE DRIVING WITHOUT WARNING. THIS VAN HAS HAD THE CHRYSLER RECALL FOR THIS ISSUE PERFORMED ON IT IN LATE 2017 AND ITS STILL STALLING ABOUT EVERY 500 TO 1200 MILES OF OPERATION. VAN IS VERY DANGEROUS TO DRIVE IT CAN QUIT ON A MOMENTS NOTICE WITHOUT WARNING AT ANY SPEED. THE OBD2 SYSTEM RECORDS NO SYSTEM FAULTS WHEN THIS HAS HAPPENED AS PER DEALER SERVICE THAT HAS LOOKED AT THE VANS DATA LOGS. CHRYSLER CLAIMS THE VAN HAS BEEN REPAIRED VIA DOWNLOAD UPDATE FOR EGR VALVE THAT ALSO INCLUDED THE STALLING FIX BUT IT HAS NOT FIXED THE ISSUE.
Corrective Action:
VAN STALLS INTERMITTENTLY WHILE DRIVING WITHOUT WARNING. THIS VAN HAS HAD THE CHRYSLER RECALL FOR THIS ISSUE PERFORMED ON IT IN LATE 2017 AND ITS STILL STALLING ABOUT EVERY 500 TO 1200 MILES OF OPERATION. VAN IS VERY DANGEROUS TO DRIVE IT CAN QUIT ON A MOMENTS NOTICE WITHOUT WARNING AT ANY SPEED. THE OBD2 SYSTEM RECORDS NO SYSTEM FAULTS WHEN THIS HAS HAPPENED AS PER DEALER SERVICE THAT HAS LOOKED AT THE VANS DATA LOGS. CHRYSLER CLAIMS THE VAN HAS BEEN REPAIRED VIA DOWNLOAD UPDATE FOR EGR VALVE THAT ALSO INCLUDED THE STALLING FIX BUT IT HAS NOT FIXED THE ISSUE.
Additional Notes:
VAN STALLS INTERMITTENTLY WHILE DRIVING WITHOUT WARNING. THIS VAN HAS HAD THE CHRYSLER RECALL FOR THIS ISSUE PERFORMED ON IT IN LATE 2017 AND ITS STILL STALLING ABOUT EVERY 500 TO 1200 MILES OF OPERATION. VAN IS VERY DANGEROUS TO DRIVE IT CAN QUIT ON A MOMENTS NOTICE WITHOUT WARNING AT ANY SPEED. THE OBD2 SYSTEM RECORDS NO SYSTEM FAULTS WHEN THIS HAS HAPPENED AS PER DEALER SERVICE THAT HAS LOOKED AT THE VANS DATA LOGS. CHRYSLER CLAIMS THE VAN HAS BEEN REPAIRED VIA DOWNLOAD UPDATE FOR EGR VALVE THAT ALSO INCLUDED THE STALLING FIX BUT IT HAS NOT FIXED THE ISSUE.
Mfg Campaign: 11081516
Recall Date: Mar 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Corrective Action:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Additional Notes:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Mfg Campaign: 11080959
Recall Date: Mar 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Corrective Action:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Additional Notes:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Mfg Campaign: 11080959
Recall Date: Mar 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Corrective Action:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Additional Notes:
THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.
Mfg Campaign: 11080959
Recall Date: Mar 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VAN HAS STALLED OUT ON ME 3 TIMES NOW AND THE DEALERSHIP KEEPS TELL NOTHING COMES UP ON THEIR COMPUTER AND IT MIGHT BE THE AUTO/START BATTERY
Corrective Action:
MY VAN HAS STALLED OUT ON ME 3 TIMES NOW AND THE DEALERSHIP KEEPS TELL NOTHING COMES UP ON THEIR COMPUTER AND IT MIGHT BE THE AUTO/START BATTERY
Additional Notes:
MY VAN HAS STALLED OUT ON ME 3 TIMES NOW AND THE DEALERSHIP KEEPS TELL NOTHING COMES UP ON THEIR COMPUTER AND IT MIGHT BE THE AUTO/START BATTERY
Mfg Campaign: 11080635
Recall Date: Mar 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON A CITY STREET VEHICLE ACCELERATED ON ITS OWN; SUBSEQUENTLY LOST POWER AND WOULD NOT ACCELERATE. WARNING LIGHT; 'ELECTRICAL THROTTLE CONTROL ISSUE' MANUAL RECOMMENDED TURNING THE VEHICLE OFF AND ON. AFTER THAT THE PROBLEM REMAINED--I.E., WOULD NOT ACCELERATE. COASTED DOWNHILL TO HOME BUT COULD NOT GET UP THE DRIVEWAY INCLINE. TURNED VEHICLE OFF AND WAITED AN HOUR. GOT IT UP THE INCLINE. CALLED DEALER SERVICE. RECOMMENDED HAVING IT TOWED. TOWED TO DEALER. SERVICE TESTED AND COULD NOT FIND A PROBLEM. SUGGESTED THAT I HAD STEPPED ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. DON'T THINK I DID. OR WAS THIS THE SAME PROBLEM (STALLING) THAT HAS CAUSED THE CANADIAN AGENCY TO ISSUE A RECALL ON THIS VEHICLE?
Corrective Action:
ON A CITY STREET VEHICLE ACCELERATED ON ITS OWN; SUBSEQUENTLY LOST POWER AND WOULD NOT ACCELERATE. WARNING LIGHT; 'ELECTRICAL THROTTLE CONTROL ISSUE' MANUAL RECOMMENDED TURNING THE VEHICLE OFF AND ON. AFTER THAT THE PROBLEM REMAINED--I.E., WOULD NOT ACCELERATE. COASTED DOWNHILL TO HOME BUT COULD NOT GET UP THE DRIVEWAY INCLINE. TURNED VEHICLE OFF AND WAITED AN HOUR. GOT IT UP THE INCLINE. CALLED DEALER SERVICE. RECOMMENDED HAVING IT TOWED. TOWED TO DEALER. SERVICE TESTED AND COULD NOT FIND A PROBLEM. SUGGESTED THAT I HAD STEPPED ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. DON'T THINK I DID. OR WAS THIS THE SAME PROBLEM (STALLING) THAT HAS CAUSED THE CANADIAN AGENCY TO ISSUE A RECALL ON THIS VEHICLE?
Additional Notes:
ON A CITY STREET VEHICLE ACCELERATED ON ITS OWN; SUBSEQUENTLY LOST POWER AND WOULD NOT ACCELERATE. WARNING LIGHT; 'ELECTRICAL THROTTLE CONTROL ISSUE' MANUAL RECOMMENDED TURNING THE VEHICLE OFF AND ON. AFTER THAT THE PROBLEM REMAINED--I.E., WOULD NOT ACCELERATE. COASTED DOWNHILL TO HOME BUT COULD NOT GET UP THE DRIVEWAY INCLINE. TURNED VEHICLE OFF AND WAITED AN HOUR. GOT IT UP THE INCLINE. CALLED DEALER SERVICE. RECOMMENDED HAVING IT TOWED. TOWED TO DEALER. SERVICE TESTED AND COULD NOT FIND A PROBLEM. SUGGESTED THAT I HAD STEPPED ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. DON'T THINK I DID. OR WAS THIS THE SAME PROBLEM (STALLING) THAT HAS CAUSED THE CANADIAN AGENCY TO ISSUE A RECALL ON THIS VEHICLE?
Mfg Campaign: 11079689
Recall Date: Mar 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY NEW PACIFICA SEEMS TO HAVE PROBLEMS WITH THE FORWARD COLLISION AVOIDANCE SYSTEM. THREE TIMES WHILE DRIVING AT LOW SPEED WITH NO CAR IN FRONT OF ME THE CAR MADE A LOUD ALARM AND BIG RED LETTERS "BRAKE!" APPEARED ON MY DASH. THIS OCCURRED AT LOW SPEED ON SUBURBAN ROADS (20-40 MPH). IT WAS STARTLING. I COULD NOT FIGURE OUT WHY THIS WAS HAPPENING. THEN I STARTED GETTING A NOTICE ON MY DASH THAT WOULD SAY "ACC/FCW SENSOR IS DIRTY AND NEEDS TO BE WIPED OFF AND THAT THE "ACC/FCW SYSTEM WAS DISABLED". I THOUGHT AT FIRST THAT THIS WAS THE PROBLEM HOWEVER, THIS HAS CONTINUED INTERMITTENTLY EVEN WHEN THE SENSORS ARE WIPED OFF. FINALLY, WHILE TRAVELLING AT HIGH SPEED ON THE INTERSTATE, WE WERE NEARLY IN A COLLISION ONLY AVOIDED BY SWERVING INTO THE NEXT LANE. ALTHOUGH WE ALMOST HIT THE CAR IN FRONT OF US, THE PACIFICA HAD NO REACTION: NO ALARM, NO "BRAKE!" LIGHT, NO BRAKING, NOTHING. I TOOK IT INTO THE DEALER WHO SAID THEY COULD NOT REPRODUCE THE PROBLEM AND THEREFORE COULD NOT DO ANYTHING FOR ME. I SHOWED THEM ON THEIR OWN FORUM THAT THIS WAS A KNOWN ISSUE, BUT TO NO AVAIL. I AM VERY CONCERNED ABOUT NOT HAVING THE SAFETY FEATURES FOR WHICH I PAID. I AM DISGUSTED BY THE LACK OF CONCERN FROM DICK HANNAH CHRYSLER IN VANCOUVER WA.
Corrective Action:
MY NEW PACIFICA SEEMS TO HAVE PROBLEMS WITH THE FORWARD COLLISION AVOIDANCE SYSTEM. THREE TIMES WHILE DRIVING AT LOW SPEED WITH NO CAR IN FRONT OF ME THE CAR MADE A LOUD ALARM AND BIG RED LETTERS "BRAKE!" APPEARED ON MY DASH. THIS OCCURRED AT LOW SPEED ON SUBURBAN ROADS (20-40 MPH). IT WAS STARTLING. I COULD NOT FIGURE OUT WHY THIS WAS HAPPENING. THEN I STARTED GETTING A NOTICE ON MY DASH THAT WOULD SAY "ACC/FCW SENSOR IS DIRTY AND NEEDS TO BE WIPED OFF AND THAT THE "ACC/FCW SYSTEM WAS DISABLED". I THOUGHT AT FIRST THAT THIS WAS THE PROBLEM HOWEVER, THIS HAS CONTINUED INTERMITTENTLY EVEN WHEN THE SENSORS ARE WIPED OFF. FINALLY, WHILE TRAVELLING AT HIGH SPEED ON THE INTERSTATE, WE WERE NEARLY IN A COLLISION ONLY AVOIDED BY SWERVING INTO THE NEXT LANE. ALTHOUGH WE ALMOST HIT THE CAR IN FRONT OF US, THE PACIFICA HAD NO REACTION: NO ALARM, NO "BRAKE!" LIGHT, NO BRAKING, NOTHING. I TOOK IT INTO THE DEALER WHO SAID THEY COULD NOT REPRODUCE THE PROBLEM AND THEREFORE COULD NOT DO ANYTHING FOR ME. I SHOWED THEM ON THEIR OWN FORUM THAT THIS WAS A KNOWN ISSUE, BUT TO NO AVAIL. I AM VERY CONCERNED ABOUT NOT HAVING THE SAFETY FEATURES FOR WHICH I PAID. I AM DISGUSTED BY THE LACK OF CONCERN FROM DICK HANNAH CHRYSLER IN VANCOUVER WA.
Additional Notes:
MY NEW PACIFICA SEEMS TO HAVE PROBLEMS WITH THE FORWARD COLLISION AVOIDANCE SYSTEM. THREE TIMES WHILE DRIVING AT LOW SPEED WITH NO CAR IN FRONT OF ME THE CAR MADE A LOUD ALARM AND BIG RED LETTERS "BRAKE!" APPEARED ON MY DASH. THIS OCCURRED AT LOW SPEED ON SUBURBAN ROADS (20-40 MPH). IT WAS STARTLING. I COULD NOT FIGURE OUT WHY THIS WAS HAPPENING. THEN I STARTED GETTING A NOTICE ON MY DASH THAT WOULD SAY "ACC/FCW SENSOR IS DIRTY AND NEEDS TO BE WIPED OFF AND THAT THE "ACC/FCW SYSTEM WAS DISABLED". I THOUGHT AT FIRST THAT THIS WAS THE PROBLEM HOWEVER, THIS HAS CONTINUED INTERMITTENTLY EVEN WHEN THE SENSORS ARE WIPED OFF. FINALLY, WHILE TRAVELLING AT HIGH SPEED ON THE INTERSTATE, WE WERE NEARLY IN A COLLISION ONLY AVOIDED BY SWERVING INTO THE NEXT LANE. ALTHOUGH WE ALMOST HIT THE CAR IN FRONT OF US, THE PACIFICA HAD NO REACTION: NO ALARM, NO "BRAKE!" LIGHT, NO BRAKING, NOTHING. I TOOK IT INTO THE DEALER WHO SAID THEY COULD NOT REPRODUCE THE PROBLEM AND THEREFORE COULD NOT DO ANYTHING FOR ME. I SHOWED THEM ON THEIR OWN FORUM THAT THIS WAS A KNOWN ISSUE, BUT TO NO AVAIL. I AM VERY CONCERNED ABOUT NOT HAVING THE SAFETY FEATURES FOR WHICH I PAID. I AM DISGUSTED BY THE LACK OF CONCERN FROM DICK HANNAH CHRYSLER IN VANCOUVER WA.
Mfg Campaign: 11079464
Recall Date: Mar 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Corrective Action:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Additional Notes:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Mfg Campaign: 11079025
Recall Date: Mar 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Corrective Action:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Additional Notes:
MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.
Mfg Campaign: 11079025
Recall Date: Mar 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UCONNECT APP 'TRAVEL LINK' DISPLAYS POP-UP WEATHER ALERTS WHILE DRIVING. ALERTS DO NOT AUTOMATICALLY GO AWAY AND BLOCK NAVIGATION SCREEN. MUST CLICK OK OR RED X TO CLOSE. VERY DISTRACTING WHILE DRIVING. NEED UCONNECT OPTION TO DISABLE WEATHER ALERTS.
Corrective Action:
UCONNECT APP 'TRAVEL LINK' DISPLAYS POP-UP WEATHER ALERTS WHILE DRIVING. ALERTS DO NOT AUTOMATICALLY GO AWAY AND BLOCK NAVIGATION SCREEN. MUST CLICK OK OR RED X TO CLOSE. VERY DISTRACTING WHILE DRIVING. NEED UCONNECT OPTION TO DISABLE WEATHER ALERTS.
Additional Notes:
UCONNECT APP 'TRAVEL LINK' DISPLAYS POP-UP WEATHER ALERTS WHILE DRIVING. ALERTS DO NOT AUTOMATICALLY GO AWAY AND BLOCK NAVIGATION SCREEN. MUST CLICK OK OR RED X TO CLOSE. VERY DISTRACTING WHILE DRIVING. NEED UCONNECT OPTION TO DISABLE WEATHER ALERTS.
Mfg Campaign: 11078352
Recall Date: Mar 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2017 PACIFICA CAUGHT FIRE DUE TO A BREAK IN THE PIGTAIL WIRE FROM THE AIR COMPRESSOR. THE AIR CONDITIONING WAS NOT WORKING AND WHEN I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP THEY TOLD ME WE HAD A FIRE AND IT HAD BURNT THE AIR COMPRESSOR, AND OTHER PARTS OF THE ENGINE AND SPLASH GUARD. THE VEHICLE CAUGHT FIRE AND WE DIDN'T KNOW WHEN OR HOW UNTIL THE GARAGE LOOKED AT WHY THE AIR CONDITIONING WAS NOT WORKING. I HAVE CONTACTED CHRYSLER AS I'M AM CONCERNED ABOUT THIS BEING A SAFETY HAZARD FOR OTHER VEHICLES THAT THEY HAVE PRODUCED AND GOT NO HELP FROM THEM OR CONCERN OF OUR SAFETY. I RAISED THAT I WILL CONCERN OF THE SAFETY OF THE VEHICLE AND ADVISED I WOULD NOT LET MY WIFE DRIVE THIS AGAIN DUE TO IT CATCHING FIRE AND THE LACK OF CHRYSLER CONCERN INTO LOOKING AT THE MATTER.
Corrective Action:
THE 2017 PACIFICA CAUGHT FIRE DUE TO A BREAK IN THE PIGTAIL WIRE FROM THE AIR COMPRESSOR. THE AIR CONDITIONING WAS NOT WORKING AND WHEN I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP THEY TOLD ME WE HAD A FIRE AND IT HAD BURNT THE AIR COMPRESSOR, AND OTHER PARTS OF THE ENGINE AND SPLASH GUARD. THE VEHICLE CAUGHT FIRE AND WE DIDN'T KNOW WHEN OR HOW UNTIL THE GARAGE LOOKED AT WHY THE AIR CONDITIONING WAS NOT WORKING. I HAVE CONTACTED CHRYSLER AS I'M AM CONCERNED ABOUT THIS BEING A SAFETY HAZARD FOR OTHER VEHICLES THAT THEY HAVE PRODUCED AND GOT NO HELP FROM THEM OR CONCERN OF OUR SAFETY. I RAISED THAT I WILL CONCERN OF THE SAFETY OF THE VEHICLE AND ADVISED I WOULD NOT LET MY WIFE DRIVE THIS AGAIN DUE TO IT CATCHING FIRE AND THE LACK OF CHRYSLER CONCERN INTO LOOKING AT THE MATTER.
Additional Notes:
THE 2017 PACIFICA CAUGHT FIRE DUE TO A BREAK IN THE PIGTAIL WIRE FROM THE AIR COMPRESSOR. THE AIR CONDITIONING WAS NOT WORKING AND WHEN I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP THEY TOLD ME WE HAD A FIRE AND IT HAD BURNT THE AIR COMPRESSOR, AND OTHER PARTS OF THE ENGINE AND SPLASH GUARD. THE VEHICLE CAUGHT FIRE AND WE DIDN'T KNOW WHEN OR HOW UNTIL THE GARAGE LOOKED AT WHY THE AIR CONDITIONING WAS NOT WORKING. I HAVE CONTACTED CHRYSLER AS I'M AM CONCERNED ABOUT THIS BEING A SAFETY HAZARD FOR OTHER VEHICLES THAT THEY HAVE PRODUCED AND GOT NO HELP FROM THEM OR CONCERN OF OUR SAFETY. I RAISED THAT I WILL CONCERN OF THE SAFETY OF THE VEHICLE AND ADVISED I WOULD NOT LET MY WIFE DRIVE THIS AGAIN DUE TO IT CATCHING FIRE AND THE LACK OF CHRYSLER CONCERN INTO LOOKING AT THE MATTER.
Mfg Campaign: 11076832
Recall Date: Mar 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENGINE SHUTS OFF WHILE DRIVING CAUSING THE VEHICLE TO COME TO A SUDDEN STOP BECAUSE OF LOSS OF POWER. THE VEHICLE HAD TO BE CHANGED TO PARK BEFORE IT COULD BE STARTED. THIS ISSUE HAPPENED WOULD HAPPEN ON A FULL TANK OF GAS AND CONTINUOUSLY UNTIL THE FUEL LEVEL WAS RAN DOWN.
Corrective Action:
THE ENGINE SHUTS OFF WHILE DRIVING CAUSING THE VEHICLE TO COME TO A SUDDEN STOP BECAUSE OF LOSS OF POWER. THE VEHICLE HAD TO BE CHANGED TO PARK BEFORE IT COULD BE STARTED. THIS ISSUE HAPPENED WOULD HAPPEN ON A FULL TANK OF GAS AND CONTINUOUSLY UNTIL THE FUEL LEVEL WAS RAN DOWN.
Additional Notes:
THE ENGINE SHUTS OFF WHILE DRIVING CAUSING THE VEHICLE TO COME TO A SUDDEN STOP BECAUSE OF LOSS OF POWER. THE VEHICLE HAD TO BE CHANGED TO PARK BEFORE IT COULD BE STARTED. THIS ISSUE HAPPENED WOULD HAPPEN ON A FULL TANK OF GAS AND CONTINUOUSLY UNTIL THE FUEL LEVEL WAS RAN DOWN.
Mfg Campaign: 11078214
Recall Date: Mar 8, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury