Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING STRAIGHT ON A 25 MPH ON A CITY STREET. WITHIN SEVERAL SECONDS, MY RADIO, DASH LIGHTS AND ENGINE SHUT DOWN AND THE CAR CAME TO A COMPLETE STOP. I COULD NOT TURN MY HAZARD LIGHTS ON. AFTER SEVERAL ATTEMPTS I WAS ABLE TO RESTART THE CAR AND DRIVE IT NORMALLY.
Corrective Action:
I WAS DRIVING STRAIGHT ON A 25 MPH ON A CITY STREET. WITHIN SEVERAL SECONDS, MY RADIO, DASH LIGHTS AND ENGINE SHUT DOWN AND THE CAR CAME TO A COMPLETE STOP. I COULD NOT TURN MY HAZARD LIGHTS ON. AFTER SEVERAL ATTEMPTS I WAS ABLE TO RESTART THE CAR AND DRIVE IT NORMALLY.
Additional Notes:
I WAS DRIVING STRAIGHT ON A 25 MPH ON A CITY STREET. WITHIN SEVERAL SECONDS, MY RADIO, DASH LIGHTS AND ENGINE SHUT DOWN AND THE CAR CAME TO A COMPLETE STOP. I COULD NOT TURN MY HAZARD LIGHTS ON. AFTER SEVERAL ATTEMPTS I WAS ABLE TO RESTART THE CAR AND DRIVE IT NORMALLY.
Mfg Campaign: 11073599
Recall Date: Feb 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11073233
Recall Date: Feb 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11073233
Recall Date: Feb 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.
Mfg Campaign: 11073032
Recall Date: Feb 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE'S ENGINE WITHOUT ANY WARNING HAS SHUT ITSELF OFF ON MULTIPLE OCCASIONS. VEHICLE WAS AT CRUISING SPEED ON 3 OCCASIONS WITH SPEEDS AT APPROXIMATELY 30-45 MILES PER HOUR. VEHICLE IS CURRENTLY AT THE CHRYSLER DEALERSHIP AND SERVICE ADVISOR HAS ADVISED THAT NOTHING CAN BE DONE UNTIL THE PCM SOFTWARE IS RELEASED. DEALER HAS ADVISED ME TO RETURN MY RENTAL. TOTALLY AND 100% UNSATISFIED WITH MY CHRYSLER PURCHASE.
Corrective Action:
VEHICLE'S ENGINE WITHOUT ANY WARNING HAS SHUT ITSELF OFF ON MULTIPLE OCCASIONS. VEHICLE WAS AT CRUISING SPEED ON 3 OCCASIONS WITH SPEEDS AT APPROXIMATELY 30-45 MILES PER HOUR. VEHICLE IS CURRENTLY AT THE CHRYSLER DEALERSHIP AND SERVICE ADVISOR HAS ADVISED THAT NOTHING CAN BE DONE UNTIL THE PCM SOFTWARE IS RELEASED. DEALER HAS ADVISED ME TO RETURN MY RENTAL. TOTALLY AND 100% UNSATISFIED WITH MY CHRYSLER PURCHASE.
Additional Notes:
VEHICLE'S ENGINE WITHOUT ANY WARNING HAS SHUT ITSELF OFF ON MULTIPLE OCCASIONS. VEHICLE WAS AT CRUISING SPEED ON 3 OCCASIONS WITH SPEEDS AT APPROXIMATELY 30-45 MILES PER HOUR. VEHICLE IS CURRENTLY AT THE CHRYSLER DEALERSHIP AND SERVICE ADVISOR HAS ADVISED THAT NOTHING CAN BE DONE UNTIL THE PCM SOFTWARE IS RELEASED. DEALER HAS ADVISED ME TO RETURN MY RENTAL. TOTALLY AND 100% UNSATISFIED WITH MY CHRYSLER PURCHASE.
Mfg Campaign: 11072968
Recall Date: Feb 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE HAS BEEN STALLING AND TILL NOW CHRYSLER HAS NOT PROVIDED ANY UPDATE ALTHOUGH A RECALL NOTICE HAS BEEN ISSUED. I CALLED FCA AND THEY SAID THEY ARE NOT AWARE OF THE RECALL. IT APPEARS THAT THEY ARE NOT TAKING THE RECALL ISSUED BY THE GOVERNMENT SERIOUSLY.
Corrective Action:
MY VEHICLE HAS BEEN STALLING AND TILL NOW CHRYSLER HAS NOT PROVIDED ANY UPDATE ALTHOUGH A RECALL NOTICE HAS BEEN ISSUED. I CALLED FCA AND THEY SAID THEY ARE NOT AWARE OF THE RECALL. IT APPEARS THAT THEY ARE NOT TAKING THE RECALL ISSUED BY THE GOVERNMENT SERIOUSLY.
Additional Notes:
MY VEHICLE HAS BEEN STALLING AND TILL NOW CHRYSLER HAS NOT PROVIDED ANY UPDATE ALTHOUGH A RECALL NOTICE HAS BEEN ISSUED. I CALLED FCA AND THEY SAID THEY ARE NOT AWARE OF THE RECALL. IT APPEARS THAT THEY ARE NOT TAKING THE RECALL ISSUED BY THE GOVERNMENT SERIOUSLY.
Mfg Campaign: 11072680
Recall Date: Feb 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE WAS PURCHASE NEW 10/1/16 AND HAS NOT BEEN IN ANY ACCIDENTS. A FEW MONTHS AFTER PURCHASE, THE VEHICLE WILL RANDOMLY FORCEFULLY BUCK OR JERK DURING ACCELERATION, SOMETIMES FROM A STOPPED POSITION, OR WHILE ACCELERATING AT LOW SPEEDS, WHILE TURNING OR DRIVING STRAIGHT. I ONCE THOUGHT I WAS HIT FROM BEHIND AFTER ACCELERATING FROM BEING STOPPED AT A RED LIGHT BECAUSE IT WAS THAT FORCEFUL, BUT I WAS NOT HIT. ANOTHER INCIDENT INVOLVED MY YOUNG DAUGHTER WHO HAS JUVENILE RHEUMATOID ARTHRITIS AND I BELIEVE THE JERKINESS AGGRAVATED HER NECK AND UPPER BACK ISSUES THAT SHE WAS GOING TO PHYSICAL THERAPY FOR. MY AUTO INSURANCE COMPANY OPENED A CLAIM WHICH I BELIEVE HAS BEEN SUBSEQUENTLY CLOSED. AFTER CONTACTING THE CHRYSLER CUSTOMER SERVICE CASE# 32926365 WAS OPENED. I VOICED MY CONCERNS FOR THE WELL-BEING OF MY YOUNG DAUGHTER AS WELL AS MY ELDERLY MOTHER WHILE DRIVING IN THIS CAR TO BOTH THE CHRYSLER CUSTOMER SERVICE AND THE CRYSTAL DEALERSHIP. I HAVE 5 SEPARATE INVOICES FROM THE DEALERSHIP DOCUMENTING MY ATTEMPT TO HAVE THE DEALERSHIP, CRYSTAL IN BROOKSVILLE, FL, (352) 597-1265, REPAIR THE PROBLEM. MY CUSTOMER # IS 68029 AND THESE INVOICES ARE AS FOLLOWS: INV# 588194 DATED 5/18/17 WITH MILEAGE 15143, INV# 592369 DATED 8/17/17 WITH MILEAGE 20275, INV# 596082 DATED 11/3/17 WITH MILEAGE 23572, INV# 597362 DATED 12/4/17 WITH MILEAGE 24545 & INV# 50047 DATED 12/14/17 - 12/22/17 WITH MILEAGE 25056. NO REPAIR HAS BEEN MADE CORRECTING THIS ISSUE AND IT IS STILL ONGOING. I BELIEVE AND UNDERSTAND THAT CHRYSLER WAS AWARE OF THIS ISSUE WITH THE PACIFICAS PRIOR TO SELLING ME MY VEHICLE ON 10/1/16 AND I WAS NOT INFORMED OF IT. HAD I BEEN INFORMED OF THIS ISSUE, I WOULD NOT HAVE PURCHASED IT. I BELIEVE A NEW TRANSMISSION IN THE 2017 PACIFICA IS POSSIBLY THE PROBLEM, BUT AM NOT SURE SINCE THE DEALERSHIP REPEATEDLY DENIES BEING ABLE TO DUPLICATE THE PROBLEM.
Corrective Action:
THE VEHICLE WAS PURCHASE NEW 10/1/16 AND HAS NOT BEEN IN ANY ACCIDENTS. A FEW MONTHS AFTER PURCHASE, THE VEHICLE WILL RANDOMLY FORCEFULLY BUCK OR JERK DURING ACCELERATION, SOMETIMES FROM A STOPPED POSITION, OR WHILE ACCELERATING AT LOW SPEEDS, WHILE TURNING OR DRIVING STRAIGHT. I ONCE THOUGHT I WAS HIT FROM BEHIND AFTER ACCELERATING FROM BEING STOPPED AT A RED LIGHT BECAUSE IT WAS THAT FORCEFUL, BUT I WAS NOT HIT. ANOTHER INCIDENT INVOLVED MY YOUNG DAUGHTER WHO HAS JUVENILE RHEUMATOID ARTHRITIS AND I BELIEVE THE JERKINESS AGGRAVATED HER NECK AND UPPER BACK ISSUES THAT SHE WAS GOING TO PHYSICAL THERAPY FOR. MY AUTO INSURANCE COMPANY OPENED A CLAIM WHICH I BELIEVE HAS BEEN SUBSEQUENTLY CLOSED. AFTER CONTACTING THE CHRYSLER CUSTOMER SERVICE CASE# 32926365 WAS OPENED. I VOICED MY CONCERNS FOR THE WELL-BEING OF MY YOUNG DAUGHTER AS WELL AS MY ELDERLY MOTHER WHILE DRIVING IN THIS CAR TO BOTH THE CHRYSLER CUSTOMER SERVICE AND THE CRYSTAL DEALERSHIP. I HAVE 5 SEPARATE INVOICES FROM THE DEALERSHIP DOCUMENTING MY ATTEMPT TO HAVE THE DEALERSHIP, CRYSTAL IN BROOKSVILLE, FL, (352) 597-1265, REPAIR THE PROBLEM. MY CUSTOMER # IS 68029 AND THESE INVOICES ARE AS FOLLOWS: INV# 588194 DATED 5/18/17 WITH MILEAGE 15143, INV# 592369 DATED 8/17/17 WITH MILEAGE 20275, INV# 596082 DATED 11/3/17 WITH MILEAGE 23572, INV# 597362 DATED 12/4/17 WITH MILEAGE 24545 & INV# 50047 DATED 12/14/17 - 12/22/17 WITH MILEAGE 25056. NO REPAIR HAS BEEN MADE CORRECTING THIS ISSUE AND IT IS STILL ONGOING. I BELIEVE AND UNDERSTAND THAT CHRYSLER WAS AWARE OF THIS ISSUE WITH THE PACIFICAS PRIOR TO SELLING ME MY VEHICLE ON 10/1/16 AND I WAS NOT INFORMED OF IT. HAD I BEEN INFORMED OF THIS ISSUE, I WOULD NOT HAVE PURCHASED IT. I BELIEVE A NEW TRANSMISSION IN THE 2017 PACIFICA IS POSSIBLY THE PROBLEM, BUT AM NOT SURE SINCE THE DEALERSHIP REPEATEDLY DENIES BEING ABLE TO DUPLICATE THE PROBLEM.
Additional Notes:
THE VEHICLE WAS PURCHASE NEW 10/1/16 AND HAS NOT BEEN IN ANY ACCIDENTS. A FEW MONTHS AFTER PURCHASE, THE VEHICLE WILL RANDOMLY FORCEFULLY BUCK OR JERK DURING ACCELERATION, SOMETIMES FROM A STOPPED POSITION, OR WHILE ACCELERATING AT LOW SPEEDS, WHILE TURNING OR DRIVING STRAIGHT. I ONCE THOUGHT I WAS HIT FROM BEHIND AFTER ACCELERATING FROM BEING STOPPED AT A RED LIGHT BECAUSE IT WAS THAT FORCEFUL, BUT I WAS NOT HIT. ANOTHER INCIDENT INVOLVED MY YOUNG DAUGHTER WHO HAS JUVENILE RHEUMATOID ARTHRITIS AND I BELIEVE THE JERKINESS AGGRAVATED HER NECK AND UPPER BACK ISSUES THAT SHE WAS GOING TO PHYSICAL THERAPY FOR. MY AUTO INSURANCE COMPANY OPENED A CLAIM WHICH I BELIEVE HAS BEEN SUBSEQUENTLY CLOSED. AFTER CONTACTING THE CHRYSLER CUSTOMER SERVICE CASE# 32926365 WAS OPENED. I VOICED MY CONCERNS FOR THE WELL-BEING OF MY YOUNG DAUGHTER AS WELL AS MY ELDERLY MOTHER WHILE DRIVING IN THIS CAR TO BOTH THE CHRYSLER CUSTOMER SERVICE AND THE CRYSTAL DEALERSHIP. I HAVE 5 SEPARATE INVOICES FROM THE DEALERSHIP DOCUMENTING MY ATTEMPT TO HAVE THE DEALERSHIP, CRYSTAL IN BROOKSVILLE, FL, (352) 597-1265, REPAIR THE PROBLEM. MY CUSTOMER # IS 68029 AND THESE INVOICES ARE AS FOLLOWS: INV# 588194 DATED 5/18/17 WITH MILEAGE 15143, INV# 592369 DATED 8/17/17 WITH MILEAGE 20275, INV# 596082 DATED 11/3/17 WITH MILEAGE 23572, INV# 597362 DATED 12/4/17 WITH MILEAGE 24545 & INV# 50047 DATED 12/14/17 - 12/22/17 WITH MILEAGE 25056. NO REPAIR HAS BEEN MADE CORRECTING THIS ISSUE AND IT IS STILL ONGOING. I BELIEVE AND UNDERSTAND THAT CHRYSLER WAS AWARE OF THIS ISSUE WITH THE PACIFICAS PRIOR TO SELLING ME MY VEHICLE ON 10/1/16 AND I WAS NOT INFORMED OF IT. HAD I BEEN INFORMED OF THIS ISSUE, I WOULD NOT HAVE PURCHASED IT. I BELIEVE A NEW TRANSMISSION IN THE 2017 PACIFICA IS POSSIBLY THE PROBLEM, BUT AM NOT SURE SINCE THE DEALERSHIP REPEATEDLY DENIES BEING ABLE TO DUPLICATE THE PROBLEM.
Mfg Campaign: 11072295
Recall Date: Feb 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Corrective Action:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Additional Notes:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Mfg Campaign: 11067344
Recall Date: Feb 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Corrective Action:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Additional Notes:
ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.
Mfg Campaign: 11067344
Recall Date: Feb 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Corrective Action:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Additional Notes:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Mfg Campaign: 11066928
Recall Date: Feb 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Corrective Action:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Additional Notes:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Mfg Campaign: 11066928
Recall Date: Feb 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Corrective Action:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Additional Notes:
I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.
Mfg Campaign: 11066928
Recall Date: Feb 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 PACIFICA SHUTT OFF ON ME WHILE I WAS IN THE MIDDLE OF TRAFFIC, I WAS IN BUMPER TRAFFIC AND HAD STOPPED FOR A FEW SECONDS THEN AS TRAFFIC STARTED TO MOVE I TOOK MY FOOT OFF THE BRAKE AND THE VAN SHUTT OFF. THE BRAKE BECAME VERY STIFF, TURNED CAR OFF TO RESTART AND DIDN'T DO ANYTHING, TRIED A SECOND TIME TO TURN ON AND IT WORKED. THEN THE FOLLOWING DAY AFTER DROPPING MY BOYS AT SCHOOL I CAME TO A RED LIGHT AND I WAS GETTING READY TO COME TO A STOP WHEN THE LIGHT TURNED GREEN AND I WENT TO STEP ON THE GAS PEDAL AND THE CAR JERKED .
Corrective Action:
MY 2017 PACIFICA SHUTT OFF ON ME WHILE I WAS IN THE MIDDLE OF TRAFFIC, I WAS IN BUMPER TRAFFIC AND HAD STOPPED FOR A FEW SECONDS THEN AS TRAFFIC STARTED TO MOVE I TOOK MY FOOT OFF THE BRAKE AND THE VAN SHUTT OFF. THE BRAKE BECAME VERY STIFF, TURNED CAR OFF TO RESTART AND DIDN'T DO ANYTHING, TRIED A SECOND TIME TO TURN ON AND IT WORKED. THEN THE FOLLOWING DAY AFTER DROPPING MY BOYS AT SCHOOL I CAME TO A RED LIGHT AND I WAS GETTING READY TO COME TO A STOP WHEN THE LIGHT TURNED GREEN AND I WENT TO STEP ON THE GAS PEDAL AND THE CAR JERKED .
Additional Notes:
MY 2017 PACIFICA SHUTT OFF ON ME WHILE I WAS IN THE MIDDLE OF TRAFFIC, I WAS IN BUMPER TRAFFIC AND HAD STOPPED FOR A FEW SECONDS THEN AS TRAFFIC STARTED TO MOVE I TOOK MY FOOT OFF THE BRAKE AND THE VAN SHUTT OFF. THE BRAKE BECAME VERY STIFF, TURNED CAR OFF TO RESTART AND DIDN'T DO ANYTHING, TRIED A SECOND TIME TO TURN ON AND IT WORKED. THEN THE FOLLOWING DAY AFTER DROPPING MY BOYS AT SCHOOL I CAME TO A RED LIGHT AND I WAS GETTING READY TO COME TO A STOP WHEN THE LIGHT TURNED GREEN AND I WENT TO STEP ON THE GAS PEDAL AND THE CAR JERKED .
Mfg Campaign: 11066672
Recall Date: Feb 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Corrective Action:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Additional Notes:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Mfg Campaign: 11066668
Recall Date: Feb 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Corrective Action:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Additional Notes:
THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.
Mfg Campaign: 11066668
Recall Date: Feb 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Mfg Campaign: 11066441
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Mfg Campaign: 11066441
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Mfg Campaign: 11066441
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Corrective Action:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Additional Notes:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Mfg Campaign: 11066478
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Corrective Action:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Additional Notes:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Mfg Campaign: 11066478
Recall Date: Feb 1, 2018
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