Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Corrective Action:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Additional Notes:
BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!
Mfg Campaign: 11066478
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE STALLED MULTIPLE TIMES AT LOW SPEEDS AND THE DEALER HAS NO FIX FOR IT. I DON'T WANT TO DRIVE THE VEHICLE AND PREFER IF CHRYSLER BUYS IT BACK. ATTACHED ARE SOME PICTURES I TOOK OF THE MESSAGE IT DISPLAYED WHEN STALLED
Corrective Action:
VEHICLE STALLED MULTIPLE TIMES AT LOW SPEEDS AND THE DEALER HAS NO FIX FOR IT. I DON'T WANT TO DRIVE THE VEHICLE AND PREFER IF CHRYSLER BUYS IT BACK. ATTACHED ARE SOME PICTURES I TOOK OF THE MESSAGE IT DISPLAYED WHEN STALLED
Additional Notes:
VEHICLE STALLED MULTIPLE TIMES AT LOW SPEEDS AND THE DEALER HAS NO FIX FOR IT. I DON'T WANT TO DRIVE THE VEHICLE AND PREFER IF CHRYSLER BUYS IT BACK. ATTACHED ARE SOME PICTURES I TOOK OF THE MESSAGE IT DISPLAYED WHEN STALLED
Mfg Campaign: 11066545
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Corrective Action:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Additional Notes:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Mfg Campaign: 11066553
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Corrective Action:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Additional Notes:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Mfg Campaign: 11066553
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Corrective Action:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Additional Notes:
I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)
Mfg Campaign: 11066553
Recall Date: Feb 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *BF *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *BF *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *BF *TR
Mfg Campaign: 11065685
Recall Date: Jan 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11065299
Recall Date: Jan 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND STALLED EVERY TIME IT WAS DRIVEN. THE DEALER (WALNUT CREEK CHRYSLER JEEP DODGE RAM, 2404 N MAIN ST, WALNUT CREEK, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT SEARCHED THE VIN AND LOCATED NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 9,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11065299
Recall Date: Jan 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLES TRANSMISSION IS SLIPPING. IT HAPPENS ON GEARS FIRST TO 2ND THEN AGAIN ON 2ND TO THIRD WITH HARD SHIFTING. IT HAS FELT AS IF ANOTHER VEHICLE HAS HIT YOU FROM BEHIND. IT HAPPENS WHEN THE VEHICLE IS IN MOTION AND ESPECIALLY WHEN YOU LET OFF THE ACCELERATOR. IT HAPPENS VERY CONSISTENTLY.
Corrective Action:
THE VEHICLES TRANSMISSION IS SLIPPING. IT HAPPENS ON GEARS FIRST TO 2ND THEN AGAIN ON 2ND TO THIRD WITH HARD SHIFTING. IT HAS FELT AS IF ANOTHER VEHICLE HAS HIT YOU FROM BEHIND. IT HAPPENS WHEN THE VEHICLE IS IN MOTION AND ESPECIALLY WHEN YOU LET OFF THE ACCELERATOR. IT HAPPENS VERY CONSISTENTLY.
Additional Notes:
THE VEHICLES TRANSMISSION IS SLIPPING. IT HAPPENS ON GEARS FIRST TO 2ND THEN AGAIN ON 2ND TO THIRD WITH HARD SHIFTING. IT HAS FELT AS IF ANOTHER VEHICLE HAS HIT YOU FROM BEHIND. IT HAPPENS WHEN THE VEHICLE IS IN MOTION AND ESPECIALLY WHEN YOU LET OFF THE ACCELERATOR. IT HAPPENS VERY CONSISTENTLY.
Mfg Campaign: 11065303
Recall Date: Jan 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Corrective Action:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Additional Notes:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Mfg Campaign: 11064846
Recall Date: Jan 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Corrective Action:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Additional Notes:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Mfg Campaign: 11064846
Recall Date: Jan 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Corrective Action:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Additional Notes:
BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.
Mfg Campaign: 11064846
Recall Date: Jan 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Corrective Action:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Additional Notes:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Mfg Campaign: 11064640
Recall Date: Jan 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Corrective Action:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Additional Notes:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Mfg Campaign: 11064640
Recall Date: Jan 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Corrective Action:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Additional Notes:
I WAS DRIVING IN MY RESIDENTIAL NEIGHBORHOOD, I HAD SLOWED DOWN AT A CORNER TO LET A CHILD ON A BIKE PASS ME BY. WHEN THE CHILD PASSED ME, I PUT MY FOOT ON THE GAS AND THE CAR MOVED AND THEN STOPPED - EVERYTHING SHUT OFF, THE LIGHTS, THE ENGINE, EVERYTHING. I AM NOT SURE WHAT HAPPENED NEXT- PEOPLE BEHIND ME WERE HONKING LIKE CRAZY AND I IT TOOK ME A FEW SECONDS TO FIGURE OUT WHAT TO DO NEXT. I PUT THE CAR IN PARK AND PUSHED THE START/STOP BUTTON AND CAR STARTED AGAIN. THERE WAS AN ERROR MESSAGE ON THE DASHBOARD (THE A WITH AN ARROW AND EXCLAMATION POINT), I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR WITH THEM. THE CONSUMER STATED THE UCONNECT STOPPED WORKING AS WELL AS THE AIRBAG. *JS *JS
Mfg Campaign: 11064640
Recall Date: Jan 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DOOR SENSORS, UPDATED SOFTWARE, EVERY COMPONENT OF THE DOOR THEY CAN AND CANNOT FIX THE PROBLEM. IT IS INTERMITTENT, BUT FREQUENT. IN AN ATTEMPT TO FIX THE PROBLEM, THE CHRYSLER MECHANIC TURNED THE PINCH SENSOR DOWN SO LOW THAT IT NOW POSES A SAFETY PROBLEM BECAUSE THE DOOR DOES NOT SENSE IF AN OBJECT IS IN IT, UNTIL IT HAS FULLY CLOSED AND THEN POPS BACK OPEN. IT ONLY HAPPENS WHEN THE VEHICLE IS STATIONARY (I.E. THE DOORS DO NOT OPEN BY THEMSELVES WHEN DRIVING). IT DOESN'T MATTER HOW I OPEN OR CLOSE THE DOORS (I.E. WITH THE OVERHEAD INTERIOR BUTTON, THE INTERIOR DOOR BUTTON, THE EXTERIOR DOOR BUTTON, THE REMOTE OR PULL THE PHYSICAL EXTERIOR HANDLE). AFTER 8 MONTHS OF TRYING TO FIX IT, CHRYSLER IS REPLACING MY VEHICLE. THE DEALERSHIP HAD AT LEAST ONE OTHER PERSON WITH THE SAME PROBLEM AFTER I FIRST BROUGHT MY VEHICLE IN.
Corrective Action:
THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DOOR SENSORS, UPDATED SOFTWARE, EVERY COMPONENT OF THE DOOR THEY CAN AND CANNOT FIX THE PROBLEM. IT IS INTERMITTENT, BUT FREQUENT. IN AN ATTEMPT TO FIX THE PROBLEM, THE CHRYSLER MECHANIC TURNED THE PINCH SENSOR DOWN SO LOW THAT IT NOW POSES A SAFETY PROBLEM BECAUSE THE DOOR DOES NOT SENSE IF AN OBJECT IS IN IT, UNTIL IT HAS FULLY CLOSED AND THEN POPS BACK OPEN. IT ONLY HAPPENS WHEN THE VEHICLE IS STATIONARY (I.E. THE DOORS DO NOT OPEN BY THEMSELVES WHEN DRIVING). IT DOESN'T MATTER HOW I OPEN OR CLOSE THE DOORS (I.E. WITH THE OVERHEAD INTERIOR BUTTON, THE INTERIOR DOOR BUTTON, THE EXTERIOR DOOR BUTTON, THE REMOTE OR PULL THE PHYSICAL EXTERIOR HANDLE). AFTER 8 MONTHS OF TRYING TO FIX IT, CHRYSLER IS REPLACING MY VEHICLE. THE DEALERSHIP HAD AT LEAST ONE OTHER PERSON WITH THE SAME PROBLEM AFTER I FIRST BROUGHT MY VEHICLE IN.
Additional Notes:
THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DOOR SENSORS, UPDATED SOFTWARE, EVERY COMPONENT OF THE DOOR THEY CAN AND CANNOT FIX THE PROBLEM. IT IS INTERMITTENT, BUT FREQUENT. IN AN ATTEMPT TO FIX THE PROBLEM, THE CHRYSLER MECHANIC TURNED THE PINCH SENSOR DOWN SO LOW THAT IT NOW POSES A SAFETY PROBLEM BECAUSE THE DOOR DOES NOT SENSE IF AN OBJECT IS IN IT, UNTIL IT HAS FULLY CLOSED AND THEN POPS BACK OPEN. IT ONLY HAPPENS WHEN THE VEHICLE IS STATIONARY (I.E. THE DOORS DO NOT OPEN BY THEMSELVES WHEN DRIVING). IT DOESN'T MATTER HOW I OPEN OR CLOSE THE DOORS (I.E. WITH THE OVERHEAD INTERIOR BUTTON, THE INTERIOR DOOR BUTTON, THE EXTERIOR DOOR BUTTON, THE REMOTE OR PULL THE PHYSICAL EXTERIOR HANDLE). AFTER 8 MONTHS OF TRYING TO FIX IT, CHRYSLER IS REPLACING MY VEHICLE. THE DEALERSHIP HAD AT LEAST ONE OTHER PERSON WITH THE SAME PROBLEM AFTER I FIRST BROUGHT MY VEHICLE IN.
Mfg Campaign: 11064753
Recall Date: Jan 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WIFE WAS DRIVING THIS VAN WITH TWO KIDS WHEN THE VAN STALLED WHILE TURNING. AN EXTREMELY DANGEROUS SITUATION.
Corrective Action:
MY WIFE WAS DRIVING THIS VAN WITH TWO KIDS WHEN THE VAN STALLED WHILE TURNING. AN EXTREMELY DANGEROUS SITUATION.
Additional Notes:
MY WIFE WAS DRIVING THIS VAN WITH TWO KIDS WHEN THE VAN STALLED WHILE TURNING. AN EXTREMELY DANGEROUS SITUATION.
Mfg Campaign: 11064064
Recall Date: Jan 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HESITATION THEN LURCHING WHEN INITIATING ACCELERATION AT LOW SPEEDS. LOUD CRANKING/SCRAPING NOISE WHEN RELEASING ACCELERATOR AT SPEEDS GREATER THAN 40MPH. TRANSMISSION WAS REPLACED BY DEALERSHIP FOR "BURNT FLUID" TWICE, BUT PROBLEM REMAINS. VEHICLE'S TACHOMETER AT TIMES SHOWS RPMS GOING UP TO 6000 WHEN DECELERATING.
Corrective Action:
HESITATION THEN LURCHING WHEN INITIATING ACCELERATION AT LOW SPEEDS. LOUD CRANKING/SCRAPING NOISE WHEN RELEASING ACCELERATOR AT SPEEDS GREATER THAN 40MPH. TRANSMISSION WAS REPLACED BY DEALERSHIP FOR "BURNT FLUID" TWICE, BUT PROBLEM REMAINS. VEHICLE'S TACHOMETER AT TIMES SHOWS RPMS GOING UP TO 6000 WHEN DECELERATING.
Additional Notes:
HESITATION THEN LURCHING WHEN INITIATING ACCELERATION AT LOW SPEEDS. LOUD CRANKING/SCRAPING NOISE WHEN RELEASING ACCELERATOR AT SPEEDS GREATER THAN 40MPH. TRANSMISSION WAS REPLACED BY DEALERSHIP FOR "BURNT FLUID" TWICE, BUT PROBLEM REMAINS. VEHICLE'S TACHOMETER AT TIMES SHOWS RPMS GOING UP TO 6000 WHEN DECELERATING.
Mfg Campaign: 11064069
Recall Date: Jan 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Corrective Action:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Additional Notes:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Mfg Campaign: 11064288
Recall Date: Jan 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Corrective Action:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Additional Notes:
WHILE WAITING AT A RED LIGHT MY AUTO STOP/START SYSTEM AUTOMATICALLY ACTIVATED AS USUAL. HOWEVER, THIS TIME WHEN THE LIGHT TURNED GREEN THE ENGINE DID NOT AUTOMATICALLY START. INSTEAD, THE VEHICLE STALLED. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE PEDAL. A WARNING CHIME ALERTED ME TO THE PROBLEM. ALSO, A MESSAGE INSTRUCTED ME TO TURN THE CAR OFF AND THE PUT IT INTO PARK AND RESTART IT. AFTER TURNING THE CAR OFF AND THEN ON THE CAR MOVED.
Mfg Campaign: 11064288
Recall Date: Jan 22, 2018
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