Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Corrective Action:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Additional Notes:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Mfg Campaign: 11060960
Recall Date: Jan 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Corrective Action:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Additional Notes:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Mfg Campaign: 11060960
Recall Date: Jan 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Corrective Action:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Additional Notes:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Mfg Campaign: 11060711
Recall Date: Jan 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Corrective Action:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Additional Notes:
TWICE IN THE LAST WEEK MY PACIFICA HAS STALLED AT A LIGHT. I WAITED AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR. THE ENGINE IS ON RUN BUT DASH SAYS SHIFT TO PARK AFTER I PRESS THE ACCELERATOR. I SHIFT TO PARK THEN SHIFT TO DRIVE AND THE CAR WON'T MOVE. I HAVE TO TURN THE CAR OFF AND THEN SHIFT TO DRIVE AND IT WILL THEN GO.
Mfg Campaign: 11060711
Recall Date: Jan 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Mfg Campaign: 11060808
Recall Date: Jan 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Mfg Campaign: 11060808
Recall Date: Jan 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Corrective Action:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Additional Notes:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Mfg Campaign: 11058428
Recall Date: Jan 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Corrective Action:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Additional Notes:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Mfg Campaign: 11058428
Recall Date: Jan 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Corrective Action:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Additional Notes:
INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.
Mfg Campaign: 11058428
Recall Date: Jan 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
POWER SLINDING DOORS WILL RANDOMLY STOP WORKING. DASHBOARD SHOWS "POWER DOOR UNAVAILABLE. OPERATE MANUALLY". AFTER TAKING IT TO 2 DIFFERENT DEALERS WITH A VIDEO SHOWING THE ISSUE, THEY JUST KEEP SAYING THERE ARE NO CODES SO NOTHING CAN BE DONE.
Corrective Action:
POWER SLINDING DOORS WILL RANDOMLY STOP WORKING. DASHBOARD SHOWS "POWER DOOR UNAVAILABLE. OPERATE MANUALLY". AFTER TAKING IT TO 2 DIFFERENT DEALERS WITH A VIDEO SHOWING THE ISSUE, THEY JUST KEEP SAYING THERE ARE NO CODES SO NOTHING CAN BE DONE.
Additional Notes:
POWER SLINDING DOORS WILL RANDOMLY STOP WORKING. DASHBOARD SHOWS "POWER DOOR UNAVAILABLE. OPERATE MANUALLY". AFTER TAKING IT TO 2 DIFFERENT DEALERS WITH A VIDEO SHOWING THE ISSUE, THEY JUST KEEP SAYING THERE ARE NO CODES SO NOTHING CAN BE DONE.
Mfg Campaign: 11058275
Recall Date: Jan 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Corrective Action:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Additional Notes:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Mfg Campaign: 11057809
Recall Date: Jan 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Corrective Action:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Additional Notes:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Mfg Campaign: 11057809
Recall Date: Jan 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Corrective Action:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Additional Notes:
WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.
Mfg Campaign: 11057809
Recall Date: Jan 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING ON THE STREET THANKFULLY AT A LOWER SPEED ABOUT 25 MPH AND THE POWER STEERING SUDDENLY GAVE OUT. IT THEN CAME BACK RANDOMLY WHILE TURNING. IT DID THAT MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO THE DEALER. I HAVE BEEN TOLD IT IS AN ELECTRICAL PROBLEM. IT HAS BEEN 2 1/2 MONTHS AND THEY HAVE NOT BEEN ABLE TO FIX IT. I DO HAVE A LOANER. I HAD A CHRYSLER CUSTOMER CARE CASE BUT THEY HAVE CUT OFF ALL CONTACT WITH ME.
Corrective Action:
I WAS DRIVING ON THE STREET THANKFULLY AT A LOWER SPEED ABOUT 25 MPH AND THE POWER STEERING SUDDENLY GAVE OUT. IT THEN CAME BACK RANDOMLY WHILE TURNING. IT DID THAT MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO THE DEALER. I HAVE BEEN TOLD IT IS AN ELECTRICAL PROBLEM. IT HAS BEEN 2 1/2 MONTHS AND THEY HAVE NOT BEEN ABLE TO FIX IT. I DO HAVE A LOANER. I HAD A CHRYSLER CUSTOMER CARE CASE BUT THEY HAVE CUT OFF ALL CONTACT WITH ME.
Additional Notes:
I WAS DRIVING ON THE STREET THANKFULLY AT A LOWER SPEED ABOUT 25 MPH AND THE POWER STEERING SUDDENLY GAVE OUT. IT THEN CAME BACK RANDOMLY WHILE TURNING. IT DID THAT MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO THE DEALER. I HAVE BEEN TOLD IT IS AN ELECTRICAL PROBLEM. IT HAS BEEN 2 1/2 MONTHS AND THEY HAVE NOT BEEN ABLE TO FIX IT. I DO HAVE A LOANER. I HAD A CHRYSLER CUSTOMER CARE CASE BUT THEY HAVE CUT OFF ALL CONTACT WITH ME.
Mfg Campaign: 11057520
Recall Date: Dec 30, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Corrective Action:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Additional Notes:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Mfg Campaign: 11057493
Recall Date: Dec 29, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Corrective Action:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Additional Notes:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Mfg Campaign: 11057493
Recall Date: Dec 29, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Corrective Action:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Additional Notes:
VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.
Mfg Campaign: 11057493
Recall Date: Dec 29, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Corrective Action:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Additional Notes:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Mfg Campaign: 11057025
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Corrective Action:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Additional Notes:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Mfg Campaign: 11057025
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Corrective Action:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Additional Notes:
VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.
Mfg Campaign: 11057025
Recall Date: Dec 28, 2017
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Valencia, CA • 36 yrs
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