Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11057171
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11057171
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11057171
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Corrective Action:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Additional Notes:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Mfg Campaign: 11057169
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Corrective Action:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Additional Notes:
AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHANGING GEARS.
Mfg Campaign: 11057169
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Corrective Action:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Additional Notes:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Mfg Campaign: 11057207
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Corrective Action:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Additional Notes:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Mfg Campaign: 11057207
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Corrective Action:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Additional Notes:
I HAVE TWO OCCASIONS WHERE MY VEHICLE STALLED. 1. I WAS DRIVING AT 40 MPH ON THE HIGHWAY AND EVERYTHING WENT DEAD, I COASTED TO A STOP ON THE SIDE AND WAS ABLE TO PUT IT IN PARK AND RESTART. THE SECOND TIME I WAS STOPPED AT A LIGHT ON A SIDE STREET, AND STARTED TO GO FROM A STOP TO A LEFT TURN AND THE VEHICLE START TO GO AND SUDDENLY WENT DEAD. I PUT IT IN PARK AND RESTARTED. NO ENGINE LIGHTS, NOTHING TO TELL ME WHERE THE PROBLEM WAS. I AM TAKING IT IN FOR SERVICE.
Mfg Campaign: 11057207
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Corrective Action:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Additional Notes:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Mfg Campaign: 11056769
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Corrective Action:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Additional Notes:
ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.
Mfg Campaign: 11056769
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Corrective Action:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Additional Notes:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Mfg Campaign: 11056972
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Corrective Action:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Additional Notes:
WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.
Mfg Campaign: 11056972
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MULTIPLE OCCASIONS AFTER STARTING THE IGNITION, THE GEAR UNEXPECTEDLY SLIPPED FROM PARK (STATIONARY POSITION) TO REVERSE AFTER STARTING THE IGNITION. MOST RECENTLY ON CHRISTMAS DAY THIS OCCURRED WITH MY DAUGHTER AND 4 MONTH OLD GRANDDAUGHTER IN THE CAR RESULTING IN REAR COLLISION AND DAMAGE TO THE BODY OF THE VEHILCLE. INSURANCE CLAIM IS CURRENTLY IN PROGRESS.
Corrective Action:
ON MULTIPLE OCCASIONS AFTER STARTING THE IGNITION, THE GEAR UNEXPECTEDLY SLIPPED FROM PARK (STATIONARY POSITION) TO REVERSE AFTER STARTING THE IGNITION. MOST RECENTLY ON CHRISTMAS DAY THIS OCCURRED WITH MY DAUGHTER AND 4 MONTH OLD GRANDDAUGHTER IN THE CAR RESULTING IN REAR COLLISION AND DAMAGE TO THE BODY OF THE VEHILCLE. INSURANCE CLAIM IS CURRENTLY IN PROGRESS.
Additional Notes:
ON MULTIPLE OCCASIONS AFTER STARTING THE IGNITION, THE GEAR UNEXPECTEDLY SLIPPED FROM PARK (STATIONARY POSITION) TO REVERSE AFTER STARTING THE IGNITION. MOST RECENTLY ON CHRISTMAS DAY THIS OCCURRED WITH MY DAUGHTER AND 4 MONTH OLD GRANDDAUGHTER IN THE CAR RESULTING IN REAR COLLISION AND DAMAGE TO THE BODY OF THE VEHILCLE. INSURANCE CLAIM IS CURRENTLY IN PROGRESS.
Mfg Campaign: 11056976
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WILL LOCKOUT NORMAL OPERATION AND BLINK "N" ON BOTH INSTRUMENT CLUSTER AND GEAR SHIFT KNOB. WHEN FAILED, THE VEHICLE WILL NOT OPERATE IN EITHER REVERSE OR DRIVE AND IT APPEARS TO HOLD IN PARK. VEHICLE THEN NEEDS TO BE SHUTOFF AND RESTARTED, SOMETIMES MULTIPLE TIMES, BEFORE THE VEHICLE CAN MOVE AGAIN. MY WIFE REPORTED A VERY ROUGH GEAR ENGAGEMENT THAT FELT LIKE SHE WAS REAR ENDED BUT IT APPEARS TO HAVE BEEN A VIOLENT GEAR CHANGE. I TOOK CAR FOR A TEST DRIVE AND PULLED OUT OF MY DRIVEWAY IN REVERSE, PULLED INTO THE STREET, STOPPED, CHANGED TO DRIVE AND EXPERIENCED THE LOCKOUT WITH A SCREEN SAYING "SERVICE TRANS, PRESS BRAKE WHEN STOPPED, KEY OFF ENGINE TO ENGAGE PARK". AT THIS POINT I WAS STUCK WITH MY VEHICLE BLOCKING THE ENTIRE STREET AND I COULD NOT USE DRIVE, REVERSE OR PUT THE CAR IN NEUTRAL TO PUSH IT. IF FELT LIKE IT WAS IN PARK. I TRIED TO SHUTDOWN AND RESTART THE VEHICLE TO GET IT MOVING BUT IT TOOK ABOUT 4 ATTEMPTS BEFORE I COULD GET IT INTO DRIVE AND OUT OF THE WAY. WE TOOK CAR TO DEALER AND THEY REBUILT TRANSMISSION VALVE BODY. A FEW MONTHS LATER THE PROBLEM CAME BACK. I HAD TO TOW THE VEHICLE TO THE DEALER AS I WAS AFRAID OF GETTING STRANDED. THEY PULLED 5 TROUBLE CODES AND TRY AGAIN. I HAVE PICTURE OF THE DASH AND I HAVE A BRIEF VIDEO OF THE FAILURE IN MY DRIVEWAY.
Corrective Action:
TRANSMISSION WILL LOCKOUT NORMAL OPERATION AND BLINK "N" ON BOTH INSTRUMENT CLUSTER AND GEAR SHIFT KNOB. WHEN FAILED, THE VEHICLE WILL NOT OPERATE IN EITHER REVERSE OR DRIVE AND IT APPEARS TO HOLD IN PARK. VEHICLE THEN NEEDS TO BE SHUTOFF AND RESTARTED, SOMETIMES MULTIPLE TIMES, BEFORE THE VEHICLE CAN MOVE AGAIN. MY WIFE REPORTED A VERY ROUGH GEAR ENGAGEMENT THAT FELT LIKE SHE WAS REAR ENDED BUT IT APPEARS TO HAVE BEEN A VIOLENT GEAR CHANGE. I TOOK CAR FOR A TEST DRIVE AND PULLED OUT OF MY DRIVEWAY IN REVERSE, PULLED INTO THE STREET, STOPPED, CHANGED TO DRIVE AND EXPERIENCED THE LOCKOUT WITH A SCREEN SAYING "SERVICE TRANS, PRESS BRAKE WHEN STOPPED, KEY OFF ENGINE TO ENGAGE PARK". AT THIS POINT I WAS STUCK WITH MY VEHICLE BLOCKING THE ENTIRE STREET AND I COULD NOT USE DRIVE, REVERSE OR PUT THE CAR IN NEUTRAL TO PUSH IT. IF FELT LIKE IT WAS IN PARK. I TRIED TO SHUTDOWN AND RESTART THE VEHICLE TO GET IT MOVING BUT IT TOOK ABOUT 4 ATTEMPTS BEFORE I COULD GET IT INTO DRIVE AND OUT OF THE WAY. WE TOOK CAR TO DEALER AND THEY REBUILT TRANSMISSION VALVE BODY. A FEW MONTHS LATER THE PROBLEM CAME BACK. I HAD TO TOW THE VEHICLE TO THE DEALER AS I WAS AFRAID OF GETTING STRANDED. THEY PULLED 5 TROUBLE CODES AND TRY AGAIN. I HAVE PICTURE OF THE DASH AND I HAVE A BRIEF VIDEO OF THE FAILURE IN MY DRIVEWAY.
Additional Notes:
TRANSMISSION WILL LOCKOUT NORMAL OPERATION AND BLINK "N" ON BOTH INSTRUMENT CLUSTER AND GEAR SHIFT KNOB. WHEN FAILED, THE VEHICLE WILL NOT OPERATE IN EITHER REVERSE OR DRIVE AND IT APPEARS TO HOLD IN PARK. VEHICLE THEN NEEDS TO BE SHUTOFF AND RESTARTED, SOMETIMES MULTIPLE TIMES, BEFORE THE VEHICLE CAN MOVE AGAIN. MY WIFE REPORTED A VERY ROUGH GEAR ENGAGEMENT THAT FELT LIKE SHE WAS REAR ENDED BUT IT APPEARS TO HAVE BEEN A VIOLENT GEAR CHANGE. I TOOK CAR FOR A TEST DRIVE AND PULLED OUT OF MY DRIVEWAY IN REVERSE, PULLED INTO THE STREET, STOPPED, CHANGED TO DRIVE AND EXPERIENCED THE LOCKOUT WITH A SCREEN SAYING "SERVICE TRANS, PRESS BRAKE WHEN STOPPED, KEY OFF ENGINE TO ENGAGE PARK". AT THIS POINT I WAS STUCK WITH MY VEHICLE BLOCKING THE ENTIRE STREET AND I COULD NOT USE DRIVE, REVERSE OR PUT THE CAR IN NEUTRAL TO PUSH IT. IF FELT LIKE IT WAS IN PARK. I TRIED TO SHUTDOWN AND RESTART THE VEHICLE TO GET IT MOVING BUT IT TOOK ABOUT 4 ATTEMPTS BEFORE I COULD GET IT INTO DRIVE AND OUT OF THE WAY. WE TOOK CAR TO DEALER AND THEY REBUILT TRANSMISSION VALVE BODY. A FEW MONTHS LATER THE PROBLEM CAME BACK. I HAD TO TOW THE VEHICLE TO THE DEALER AS I WAS AFRAID OF GETTING STRANDED. THEY PULLED 5 TROUBLE CODES AND TRY AGAIN. I HAVE PICTURE OF THE DASH AND I HAVE A BRIEF VIDEO OF THE FAILURE IN MY DRIVEWAY.
Mfg Campaign: 11057001
Recall Date: Dec 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Corrective Action:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Additional Notes:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Mfg Campaign: 11056049
Recall Date: Dec 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Corrective Action:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Additional Notes:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Mfg Campaign: 11056049
Recall Date: Dec 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Corrective Action:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Additional Notes:
WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.
Mfg Campaign: 11056049
Recall Date: Dec 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VAN STALLS WHILE DRIVING. THIS HAS HAPPENED MORE THAN ONCE. DEALER COULD FIND NO CODES AS TO WHY THIS IS HAPPENING. VERY DANGEROUS WHEN IT HAPPENED AT HWY SPEEDS.
Corrective Action:
VAN STALLS WHILE DRIVING. THIS HAS HAPPENED MORE THAN ONCE. DEALER COULD FIND NO CODES AS TO WHY THIS IS HAPPENING. VERY DANGEROUS WHEN IT HAPPENED AT HWY SPEEDS.
Additional Notes:
VAN STALLS WHILE DRIVING. THIS HAS HAPPENED MORE THAN ONCE. DEALER COULD FIND NO CODES AS TO WHY THIS IS HAPPENING. VERY DANGEROUS WHEN IT HAPPENED AT HWY SPEEDS.
Mfg Campaign: 11055697
Recall Date: Dec 20, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON 12/13/17, THE CAR ENGINE SHUT OFF AND THE CAR STALLED WHILE IDLE AT AN INTERSECTION. THE LIGHTS WERE STILL ON, BUT THE CAR COULD NOT BE SHIFTED OUT OF GREAT AND THE BREAKS LOCKED UP. THE CAR WAS ESSENTIALLY FROZEN. WE CALLED AAA AND THE MECHANIC WAS ABLE TO GET THE CAR TO START. WE TOOK IT TO THE DEALERSHIP BUT THEY HAVE NOT BEEN ABLE TO LOCATE THE PROBLEM.
Corrective Action:
ON 12/13/17, THE CAR ENGINE SHUT OFF AND THE CAR STALLED WHILE IDLE AT AN INTERSECTION. THE LIGHTS WERE STILL ON, BUT THE CAR COULD NOT BE SHIFTED OUT OF GREAT AND THE BREAKS LOCKED UP. THE CAR WAS ESSENTIALLY FROZEN. WE CALLED AAA AND THE MECHANIC WAS ABLE TO GET THE CAR TO START. WE TOOK IT TO THE DEALERSHIP BUT THEY HAVE NOT BEEN ABLE TO LOCATE THE PROBLEM.
Additional Notes:
ON 12/13/17, THE CAR ENGINE SHUT OFF AND THE CAR STALLED WHILE IDLE AT AN INTERSECTION. THE LIGHTS WERE STILL ON, BUT THE CAR COULD NOT BE SHIFTED OUT OF GREAT AND THE BREAKS LOCKED UP. THE CAR WAS ESSENTIALLY FROZEN. WE CALLED AAA AND THE MECHANIC WAS ABLE TO GET THE CAR TO START. WE TOOK IT TO THE DEALERSHIP BUT THEY HAVE NOT BEEN ABLE TO LOCATE THE PROBLEM.
Mfg Campaign: 11055566
Recall Date: Dec 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY DRIVER'S SIDE REAR SLIDING DOOR RANDOMLY OPENS AFTER BEING CLOSED. THE DEALER HAS BEEN UNABLE TO DUPLICATE THE ISSUE AND THERE HAVE BEEN NO ERROR CODES. THIS DOES NOT OCCUR EVERY TIME THE DOOR IS OPENED BUT QUITE FREQUENTLY. IN ADDITION, IN JANUARY 2017, MY PASSENGER SIDE REAR SLIDING DOOR CLOSED ON MY 6 YEAR OLD DAUGHTERS HEAD AND REQUIRED QUITE A BIT OF FORCE TO REOPEN.
Corrective Action:
MY DRIVER'S SIDE REAR SLIDING DOOR RANDOMLY OPENS AFTER BEING CLOSED. THE DEALER HAS BEEN UNABLE TO DUPLICATE THE ISSUE AND THERE HAVE BEEN NO ERROR CODES. THIS DOES NOT OCCUR EVERY TIME THE DOOR IS OPENED BUT QUITE FREQUENTLY. IN ADDITION, IN JANUARY 2017, MY PASSENGER SIDE REAR SLIDING DOOR CLOSED ON MY 6 YEAR OLD DAUGHTERS HEAD AND REQUIRED QUITE A BIT OF FORCE TO REOPEN.
Additional Notes:
MY DRIVER'S SIDE REAR SLIDING DOOR RANDOMLY OPENS AFTER BEING CLOSED. THE DEALER HAS BEEN UNABLE TO DUPLICATE THE ISSUE AND THERE HAVE BEEN NO ERROR CODES. THIS DOES NOT OCCUR EVERY TIME THE DOOR IS OPENED BUT QUITE FREQUENTLY. IN ADDITION, IN JANUARY 2017, MY PASSENGER SIDE REAR SLIDING DOOR CLOSED ON MY 6 YEAR OLD DAUGHTERS HEAD AND REQUIRED QUITE A BIT OF FORCE TO REOPEN.
Mfg Campaign: 11055254
Recall Date: Dec 18, 2017
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