Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Corrective Action:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Additional Notes:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Mfg Campaign: 11063934
Recall Date: Jan 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Corrective Action:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Additional Notes:
CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...
Mfg Campaign: 11063934
Recall Date: Jan 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE A CHRYSLER PACIFICA 2017 FOR 7 MONTHS. MY DISPLAY SAYS SERVICE SHIFTER. I HAVEN'T RECEIVED A RECALL FOR IT BUT FCA HAS RECALLED 1.1 MILLION VEHICLES WITH THIS PROBLEM. I HAD COMPLAIN VARIOUS TIMES OF A CLOCKING SOUND WHEN YOU CHANGE GEARS AND WAS GIVEN THE EXCUSE "THEY ALL DO THAT". THE PERSON WORKING AT THE DEALER IS NOW GONE. HELP IS NEEDED.
Corrective Action:
I HAVE A CHRYSLER PACIFICA 2017 FOR 7 MONTHS. MY DISPLAY SAYS SERVICE SHIFTER. I HAVEN'T RECEIVED A RECALL FOR IT BUT FCA HAS RECALLED 1.1 MILLION VEHICLES WITH THIS PROBLEM. I HAD COMPLAIN VARIOUS TIMES OF A CLOCKING SOUND WHEN YOU CHANGE GEARS AND WAS GIVEN THE EXCUSE "THEY ALL DO THAT". THE PERSON WORKING AT THE DEALER IS NOW GONE. HELP IS NEEDED.
Additional Notes:
I HAVE A CHRYSLER PACIFICA 2017 FOR 7 MONTHS. MY DISPLAY SAYS SERVICE SHIFTER. I HAVEN'T RECEIVED A RECALL FOR IT BUT FCA HAS RECALLED 1.1 MILLION VEHICLES WITH THIS PROBLEM. I HAD COMPLAIN VARIOUS TIMES OF A CLOCKING SOUND WHEN YOU CHANGE GEARS AND WAS GIVEN THE EXCUSE "THEY ALL DO THAT". THE PERSON WORKING AT THE DEALER IS NOW GONE. HELP IS NEEDED.
Mfg Campaign: 11063660
Recall Date: Jan 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2017 CHRYSLER PACIFICA RECALL MY CAR STALLS UPON SLOWING DOWN OR STOPPING. IT ALSO FLUTTERS, LIKE IT IS TRYING NOT TO STALL WHILE DRIVING. THE DEALERSHIP CLAIMS THEY CANNOT DUPLICATE THE PROBLEM, HOWEVER THERE IS ALSO AN OPEN RECALL FOR THE SAME ISSUE ON MY CAR AND VIN # BUT THEY ARE TELLING ME THEY DO NOT HAVE THE REMEDY YET. IF YOU DO NOT HAVE THE REMEDY YET, THE CAR SHOULD NOT BE RETURNED TO ME FOR CLEAR UNSAFE REASONS AND A LENDER CAR SHOULD BE GIVEN UNTIL THE RECALL CAN BE FIXED. CORPORATE CHRYSLER HAS ALSO YET TO ANNOUNCE WHEN THE NEW SOFTWARE UPDATE WILL BE READILY AVAILABLE, CAUSING MY DEALERSHIP TOWN AND COUNTRY IN LEVITTOWN TO NOT HAVE ANY ANSWERS FOR ME. I SHOULD NOT BE GIVEN BACK A CAR THAT IS UNSAFE, THAT CAN STALL AND CAUSE AN ACCIDENT WITH MY CHILDREN IN THE CAR. IT SHOULD BE KEPT UNTIL FIXED AND ANSWERS SHOULD BE GIVEN.
Corrective Action:
2017 CHRYSLER PACIFICA RECALL MY CAR STALLS UPON SLOWING DOWN OR STOPPING. IT ALSO FLUTTERS, LIKE IT IS TRYING NOT TO STALL WHILE DRIVING. THE DEALERSHIP CLAIMS THEY CANNOT DUPLICATE THE PROBLEM, HOWEVER THERE IS ALSO AN OPEN RECALL FOR THE SAME ISSUE ON MY CAR AND VIN # BUT THEY ARE TELLING ME THEY DO NOT HAVE THE REMEDY YET. IF YOU DO NOT HAVE THE REMEDY YET, THE CAR SHOULD NOT BE RETURNED TO ME FOR CLEAR UNSAFE REASONS AND A LENDER CAR SHOULD BE GIVEN UNTIL THE RECALL CAN BE FIXED. CORPORATE CHRYSLER HAS ALSO YET TO ANNOUNCE WHEN THE NEW SOFTWARE UPDATE WILL BE READILY AVAILABLE, CAUSING MY DEALERSHIP TOWN AND COUNTRY IN LEVITTOWN TO NOT HAVE ANY ANSWERS FOR ME. I SHOULD NOT BE GIVEN BACK A CAR THAT IS UNSAFE, THAT CAN STALL AND CAUSE AN ACCIDENT WITH MY CHILDREN IN THE CAR. IT SHOULD BE KEPT UNTIL FIXED AND ANSWERS SHOULD BE GIVEN.
Additional Notes:
2017 CHRYSLER PACIFICA RECALL MY CAR STALLS UPON SLOWING DOWN OR STOPPING. IT ALSO FLUTTERS, LIKE IT IS TRYING NOT TO STALL WHILE DRIVING. THE DEALERSHIP CLAIMS THEY CANNOT DUPLICATE THE PROBLEM, HOWEVER THERE IS ALSO AN OPEN RECALL FOR THE SAME ISSUE ON MY CAR AND VIN # BUT THEY ARE TELLING ME THEY DO NOT HAVE THE REMEDY YET. IF YOU DO NOT HAVE THE REMEDY YET, THE CAR SHOULD NOT BE RETURNED TO ME FOR CLEAR UNSAFE REASONS AND A LENDER CAR SHOULD BE GIVEN UNTIL THE RECALL CAN BE FIXED. CORPORATE CHRYSLER HAS ALSO YET TO ANNOUNCE WHEN THE NEW SOFTWARE UPDATE WILL BE READILY AVAILABLE, CAUSING MY DEALERSHIP TOWN AND COUNTRY IN LEVITTOWN TO NOT HAVE ANY ANSWERS FOR ME. I SHOULD NOT BE GIVEN BACK A CAR THAT IS UNSAFE, THAT CAN STALL AND CAUSE AN ACCIDENT WITH MY CHILDREN IN THE CAR. IT SHOULD BE KEPT UNTIL FIXED AND ANSWERS SHOULD BE GIVEN.
Mfg Campaign: 11063704
Recall Date: Jan 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18VTBD000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK CHRYSLER JEEP DODGE RAM AT (408) 248-180 (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129), NORMANDIN CHRYSLER JEEP DODGE RAM FIAT AT (408) 266-9500 (LOCATED AT 900 CAPITOL EXPRESSWAY AUTOMALL, SAN JOSE, CA 95136), AND SOUTH COUNTY CHRYSLER JEEP DODGE RAM AT (408)-842-8244 (LOCATED AT 455 AUTOMALL DR, GILROY, CA 95020). ALL THREE DEALERS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18VTBD000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK CHRYSLER JEEP DODGE RAM AT (408) 248-180 (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129), NORMANDIN CHRYSLER JEEP DODGE RAM FIAT AT (408) 266-9500 (LOCATED AT 900 CAPITOL EXPRESSWAY AUTOMALL, SAN JOSE, CA 95136), AND SOUTH COUNTY CHRYSLER JEEP DODGE RAM AT (408)-842-8244 (LOCATED AT 455 AUTOMALL DR, GILROY, CA 95020). ALL THREE DEALERS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18VTBD000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK CHRYSLER JEEP DODGE RAM AT (408) 248-180 (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129), NORMANDIN CHRYSLER JEEP DODGE RAM FIAT AT (408) 266-9500 (LOCATED AT 900 CAPITOL EXPRESSWAY AUTOMALL, SAN JOSE, CA 95136), AND SOUTH COUNTY CHRYSLER JEEP DODGE RAM AT (408)-842-8244 (LOCATED AT 455 AUTOMALL DR, GILROY, CA 95020). ALL THREE DEALERS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11063772
Recall Date: Jan 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:MECHANICAL:CARRIER/RACK
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO A DEFECTIVE MOPAR ROOF RACK. *LD THE CONSUMER STATED THE ROOF RACK WAS CARRYING A 51LB BOX SPRING WHEN THE FRONT CROSS PIECE DETACHED. THIS CAUSED THE ROOF RACK AND BOX SPRING TO CRASH INTO 2 PICK UP TRUCKS. THE TRUCKS HAD DAMAGE TO THE WINDSHIELD AND BODY. *JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO A DEFECTIVE MOPAR ROOF RACK. *LD THE CONSUMER STATED THE ROOF RACK WAS CARRYING A 51LB BOX SPRING WHEN THE FRONT CROSS PIECE DETACHED. THIS CAUSED THE ROOF RACK AND BOX SPRING TO CRASH INTO 2 PICK UP TRUCKS. THE TRUCKS HAD DAMAGE TO THE WINDSHIELD AND BODY. *JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO A DEFECTIVE MOPAR ROOF RACK. *LD THE CONSUMER STATED THE ROOF RACK WAS CARRYING A 51LB BOX SPRING WHEN THE FRONT CROSS PIECE DETACHED. THIS CAUSED THE ROOF RACK AND BOX SPRING TO CRASH INTO 2 PICK UP TRUCKS. THE TRUCKS HAD DAMAGE TO THE WINDSHIELD AND BODY. *JS
Mfg Campaign: 11056488
Recall Date: Jan 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Corrective Action:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Additional Notes:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Mfg Campaign: 11063287
Recall Date: Jan 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Corrective Action:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Additional Notes:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Mfg Campaign: 11063287
Recall Date: Jan 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Corrective Action:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Additional Notes:
FOR THE PAST YEAR THE CAR JERKS FORWARD AND STALLS WHILE DRIVING. ESPECIALLY AFTER GOING FROM A STOP. SOMETIMES IT IS SO BAD, YOU VIOLENTLY JERK FORWARD. HAVE BROUGHTEN TO DEALER TWICE FOR THIS. ONCE THEY DID A SOFTWARD UPDATE, THAT DID NOT HELP. SECOND TIME THEY SAID IT WAS NORMAL
Mfg Campaign: 11063287
Recall Date: Jan 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Corrective Action:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Additional Notes:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Mfg Campaign: 11063049
Recall Date: Jan 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Corrective Action:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Additional Notes:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Mfg Campaign: 11063049
Recall Date: Jan 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Corrective Action:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Additional Notes:
VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.
Mfg Campaign: 11063049
Recall Date: Jan 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR UNEXPECTEDLY CUT OUT AND ENGINE STALLED WHILST MAKING A TURN ON TO A BUSY 4 LANE STREET. TOOK TO THE DEALERSHIP AND NO ISSUES FOUND. I'VE REDENTLY DISCOVERED THIS HAPPENING TO OTHER VEHICLES OF THE SAME MAKE, MODEL AND AND YEAR.
Corrective Action:
CAR UNEXPECTEDLY CUT OUT AND ENGINE STALLED WHILST MAKING A TURN ON TO A BUSY 4 LANE STREET. TOOK TO THE DEALERSHIP AND NO ISSUES FOUND. I'VE REDENTLY DISCOVERED THIS HAPPENING TO OTHER VEHICLES OF THE SAME MAKE, MODEL AND AND YEAR.
Additional Notes:
CAR UNEXPECTEDLY CUT OUT AND ENGINE STALLED WHILST MAKING A TURN ON TO A BUSY 4 LANE STREET. TOOK TO THE DEALERSHIP AND NO ISSUES FOUND. I'VE REDENTLY DISCOVERED THIS HAPPENING TO OTHER VEHICLES OF THE SAME MAKE, MODEL AND AND YEAR.
Mfg Campaign: 11063122
Recall Date: Jan 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Corrective Action:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Additional Notes:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Mfg Campaign: 11062728
Recall Date: Jan 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Corrective Action:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Additional Notes:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Mfg Campaign: 11062728
Recall Date: Jan 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Corrective Action:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Additional Notes:
STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGAGED. COULD NOT DISENGAGE AFTERWARDS, FOOT BRAKE WAS HELD WHILE ATTEMPTING TO DISENGAGE PARKING BRAKE. TRIED TURNING VEHICLE OFF AND ON WITH NO RESULT 1ST TIME. WHILE ENGINE ON, TRIED TO RESET PARKING BRAKE AGAIN, HOLDING FOOT BRAKE, NO JOY. DRIVE SELECTOR WOULD NOT SWITCH TO NEUTRAL IN ORDER TO MOVE VEHICLE OFF ROAD. TURNED VEHICLE OFF AND ON AGAIN, THEN WAS ABLE TO RESET PARKING BRAKE TO OFF AND FINALLY PUT VEHICLE IN DRIVE.
Mfg Campaign: 11062728
Recall Date: Jan 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A MONTH AFTER PURCHASING THE CAR I STARTED THE IT & BATTERY LIGHT CAME ON. WHILE DRIVING A MESSAGE CAME UP STATING AUTO START/STOP NEEDED TO BE SERVICED. ANOTHER MESSAGE POPPED UP. WHEN TRYING TO SEE WHAT IT SAID, ALL DISPLAYS STARTED SHUTTING DOWN. HEAT WAS GOING UP & DOWN. TRIED TO TURN IT OFF BUT IT WOULDN'T TURN OFF. I WAS ON A BUSY CITY STREET & GOT OFF AT AN EXIT RAMP & POWER STEERING HAD GONE OUT. I MADE IT TO MY DRIVEWAY & AS SOON AS I SHIFTED TO PARK IT DIED. TRIED RESTARTING THE CAR & IT WOULDN'T START. CALLED THE DEALERSHIP. THEY GAVE ME THE ROADSIDE ASSISTANCE # TO HAVE THE CAR TOWED TO THEM. THE WOMAN NOTED MY INFORMATION SO THAT THEY WOULD KNOW WHAT THE CAR WAS THERE FOR. ROADSIDE ASSISTANCE WAS BUSY. I WAS ON HOLD ABOUT 15 MIN. WHILE ON HOLD, A MESSAGE CAME ON TO FILL OUT A FORM ONLINE & THEY WOULD GET BACK TO ME. 10 PM STILL NO RESPONSE. CAR WAS STILL NOT STARTING. CALLED ROADSIDE ASSISTANCE AGAIN. THEY SAID THEY NEVER RECIEVED MY ONLINE REQUEST. SINCE THE DEALERSHIP WAS CLOSED THEY SET UP TO TOW MY CAR THE NEXT MORNING. I RECEIVED AN EMAIL FROM CHRYSLER STATING MY VEHICLE'S CHARGING SYSTEM WARNING LIGHT RECENTLY INDICATED THERE MAY BE A PROBLEM WITH THE ELECTRICAL CHARGING SYSTEM & TO HAVE MY CAR SERVICED AT THE DEALERSHIP IMMEDIATELY. TOW TRUCK ARRIVED & THE CAR STARTED NO PROBLEM OR WARNING LIGHTS. THEY TOWED IT TO THE DEALERSHIP. DEALERSHIP CALLED & RUDLY ASKED WHY I HAD MY CAR TOWED. I EXPLAINED WHAT HAPPEND. THEY SAID THEY WOULDN'T BE ABLE TO GET TO IT THAT DAY. I WAS NEVER OFFERED A LOANER CAR. FOLLOWING AFTERNOON I CALLED BECAUSE I HADN'T HEARD ANYTHING. THEY CALLED ME BACK STATING THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR & TO PICK IT UP AT. I HAVE SEEN OTHER PEOPLE REPORTING THE SAME ISSUE & FIND IT TO BE UNACCEPTABLE TO HAVE A NEW CAR, ONLY 762 MILES, THAT DIES FOR NO KNOWN REASON. THERE IS OBVIOUSLY A PROBLEM THAT THEY NEED TO RESOLVE.
Corrective Action:
A MONTH AFTER PURCHASING THE CAR I STARTED THE IT & BATTERY LIGHT CAME ON. WHILE DRIVING A MESSAGE CAME UP STATING AUTO START/STOP NEEDED TO BE SERVICED. ANOTHER MESSAGE POPPED UP. WHEN TRYING TO SEE WHAT IT SAID, ALL DISPLAYS STARTED SHUTTING DOWN. HEAT WAS GOING UP & DOWN. TRIED TO TURN IT OFF BUT IT WOULDN'T TURN OFF. I WAS ON A BUSY CITY STREET & GOT OFF AT AN EXIT RAMP & POWER STEERING HAD GONE OUT. I MADE IT TO MY DRIVEWAY & AS SOON AS I SHIFTED TO PARK IT DIED. TRIED RESTARTING THE CAR & IT WOULDN'T START. CALLED THE DEALERSHIP. THEY GAVE ME THE ROADSIDE ASSISTANCE # TO HAVE THE CAR TOWED TO THEM. THE WOMAN NOTED MY INFORMATION SO THAT THEY WOULD KNOW WHAT THE CAR WAS THERE FOR. ROADSIDE ASSISTANCE WAS BUSY. I WAS ON HOLD ABOUT 15 MIN. WHILE ON HOLD, A MESSAGE CAME ON TO FILL OUT A FORM ONLINE & THEY WOULD GET BACK TO ME. 10 PM STILL NO RESPONSE. CAR WAS STILL NOT STARTING. CALLED ROADSIDE ASSISTANCE AGAIN. THEY SAID THEY NEVER RECIEVED MY ONLINE REQUEST. SINCE THE DEALERSHIP WAS CLOSED THEY SET UP TO TOW MY CAR THE NEXT MORNING. I RECEIVED AN EMAIL FROM CHRYSLER STATING MY VEHICLE'S CHARGING SYSTEM WARNING LIGHT RECENTLY INDICATED THERE MAY BE A PROBLEM WITH THE ELECTRICAL CHARGING SYSTEM & TO HAVE MY CAR SERVICED AT THE DEALERSHIP IMMEDIATELY. TOW TRUCK ARRIVED & THE CAR STARTED NO PROBLEM OR WARNING LIGHTS. THEY TOWED IT TO THE DEALERSHIP. DEALERSHIP CALLED & RUDLY ASKED WHY I HAD MY CAR TOWED. I EXPLAINED WHAT HAPPEND. THEY SAID THEY WOULDN'T BE ABLE TO GET TO IT THAT DAY. I WAS NEVER OFFERED A LOANER CAR. FOLLOWING AFTERNOON I CALLED BECAUSE I HADN'T HEARD ANYTHING. THEY CALLED ME BACK STATING THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR & TO PICK IT UP AT. I HAVE SEEN OTHER PEOPLE REPORTING THE SAME ISSUE & FIND IT TO BE UNACCEPTABLE TO HAVE A NEW CAR, ONLY 762 MILES, THAT DIES FOR NO KNOWN REASON. THERE IS OBVIOUSLY A PROBLEM THAT THEY NEED TO RESOLVE.
Additional Notes:
A MONTH AFTER PURCHASING THE CAR I STARTED THE IT & BATTERY LIGHT CAME ON. WHILE DRIVING A MESSAGE CAME UP STATING AUTO START/STOP NEEDED TO BE SERVICED. ANOTHER MESSAGE POPPED UP. WHEN TRYING TO SEE WHAT IT SAID, ALL DISPLAYS STARTED SHUTTING DOWN. HEAT WAS GOING UP & DOWN. TRIED TO TURN IT OFF BUT IT WOULDN'T TURN OFF. I WAS ON A BUSY CITY STREET & GOT OFF AT AN EXIT RAMP & POWER STEERING HAD GONE OUT. I MADE IT TO MY DRIVEWAY & AS SOON AS I SHIFTED TO PARK IT DIED. TRIED RESTARTING THE CAR & IT WOULDN'T START. CALLED THE DEALERSHIP. THEY GAVE ME THE ROADSIDE ASSISTANCE # TO HAVE THE CAR TOWED TO THEM. THE WOMAN NOTED MY INFORMATION SO THAT THEY WOULD KNOW WHAT THE CAR WAS THERE FOR. ROADSIDE ASSISTANCE WAS BUSY. I WAS ON HOLD ABOUT 15 MIN. WHILE ON HOLD, A MESSAGE CAME ON TO FILL OUT A FORM ONLINE & THEY WOULD GET BACK TO ME. 10 PM STILL NO RESPONSE. CAR WAS STILL NOT STARTING. CALLED ROADSIDE ASSISTANCE AGAIN. THEY SAID THEY NEVER RECIEVED MY ONLINE REQUEST. SINCE THE DEALERSHIP WAS CLOSED THEY SET UP TO TOW MY CAR THE NEXT MORNING. I RECEIVED AN EMAIL FROM CHRYSLER STATING MY VEHICLE'S CHARGING SYSTEM WARNING LIGHT RECENTLY INDICATED THERE MAY BE A PROBLEM WITH THE ELECTRICAL CHARGING SYSTEM & TO HAVE MY CAR SERVICED AT THE DEALERSHIP IMMEDIATELY. TOW TRUCK ARRIVED & THE CAR STARTED NO PROBLEM OR WARNING LIGHTS. THEY TOWED IT TO THE DEALERSHIP. DEALERSHIP CALLED & RUDLY ASKED WHY I HAD MY CAR TOWED. I EXPLAINED WHAT HAPPEND. THEY SAID THEY WOULDN'T BE ABLE TO GET TO IT THAT DAY. I WAS NEVER OFFERED A LOANER CAR. FOLLOWING AFTERNOON I CALLED BECAUSE I HADN'T HEARD ANYTHING. THEY CALLED ME BACK STATING THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR & TO PICK IT UP AT. I HAVE SEEN OTHER PEOPLE REPORTING THE SAME ISSUE & FIND IT TO BE UNACCEPTABLE TO HAVE A NEW CAR, ONLY 762 MILES, THAT DIES FOR NO KNOWN REASON. THERE IS OBVIOUSLY A PROBLEM THAT THEY NEED TO RESOLVE.
Mfg Campaign: 11062074
Recall Date: Jan 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN TRYING TO FILL MY GAS TANK THE PUMP KEEPS SHUTTING OFF. IT TAKES A LONG TIME TO FILL MY TANK OR TO KNOW WHEN IT IS TRULY FULL. I ASKED THE DEALERSHIP ABOUT IT AND THEY TOLD ME THERE IS A PROBLEM WITH THE VENTING AND THAT I NEED TO TURN THE FUEL NOZZEL 90 DEGREES WHEN PUMPING FUEL. THIS WORKS SOMETIMES BUT I DONXT FIND IT ACCEPTABLE. I SHOULDN'T HAVE PROBLEMS FILLING MY GAS TANK.
Corrective Action:
WHEN TRYING TO FILL MY GAS TANK THE PUMP KEEPS SHUTTING OFF. IT TAKES A LONG TIME TO FILL MY TANK OR TO KNOW WHEN IT IS TRULY FULL. I ASKED THE DEALERSHIP ABOUT IT AND THEY TOLD ME THERE IS A PROBLEM WITH THE VENTING AND THAT I NEED TO TURN THE FUEL NOZZEL 90 DEGREES WHEN PUMPING FUEL. THIS WORKS SOMETIMES BUT I DONXT FIND IT ACCEPTABLE. I SHOULDN'T HAVE PROBLEMS FILLING MY GAS TANK.
Additional Notes:
WHEN TRYING TO FILL MY GAS TANK THE PUMP KEEPS SHUTTING OFF. IT TAKES A LONG TIME TO FILL MY TANK OR TO KNOW WHEN IT IS TRULY FULL. I ASKED THE DEALERSHIP ABOUT IT AND THEY TOLD ME THERE IS A PROBLEM WITH THE VENTING AND THAT I NEED TO TURN THE FUEL NOZZEL 90 DEGREES WHEN PUMPING FUEL. THIS WORKS SOMETIMES BUT I DONXT FIND IT ACCEPTABLE. I SHOULDN'T HAVE PROBLEMS FILLING MY GAS TANK.
Mfg Campaign: 11062076
Recall Date: Jan 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
SEAT BELT LOCKED IN OPEN SO YOU CANNOT LOCK IN SEAT BELT. (MALE PART OF SEAT BELT DOES NOT STAY IN FEMALE BUCKLE). 1ST TIME IT DID NOT STAY CONNECTED, KEEPT TRYING AND THEN I GOT IT TO CONNECT. THE NEXT TIME I WENT TO USE IT IT WILL NOT STAY CONNECTED PERFORMED THE T54 232T54182 SAFETY RECALL ON 12/26/17. NOW IT IS THE MIDDLE ROW OUTSIDE SEAT BUCKLE THAT IS NOT WORKING! THE VEHICLE WAS STATIONARY WHEN NOT WORKING.
Corrective Action:
SEAT BELT LOCKED IN OPEN SO YOU CANNOT LOCK IN SEAT BELT. (MALE PART OF SEAT BELT DOES NOT STAY IN FEMALE BUCKLE). 1ST TIME IT DID NOT STAY CONNECTED, KEEPT TRYING AND THEN I GOT IT TO CONNECT. THE NEXT TIME I WENT TO USE IT IT WILL NOT STAY CONNECTED PERFORMED THE T54 232T54182 SAFETY RECALL ON 12/26/17. NOW IT IS THE MIDDLE ROW OUTSIDE SEAT BUCKLE THAT IS NOT WORKING! THE VEHICLE WAS STATIONARY WHEN NOT WORKING.
Additional Notes:
SEAT BELT LOCKED IN OPEN SO YOU CANNOT LOCK IN SEAT BELT. (MALE PART OF SEAT BELT DOES NOT STAY IN FEMALE BUCKLE). 1ST TIME IT DID NOT STAY CONNECTED, KEEPT TRYING AND THEN I GOT IT TO CONNECT. THE NEXT TIME I WENT TO USE IT IT WILL NOT STAY CONNECTED PERFORMED THE T54 232T54182 SAFETY RECALL ON 12/26/17. NOW IT IS THE MIDDLE ROW OUTSIDE SEAT BUCKLE THAT IS NOT WORKING! THE VEHICLE WAS STATIONARY WHEN NOT WORKING.
Mfg Campaign: 11060871
Recall Date: Jan 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Corrective Action:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Additional Notes:
VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.
Mfg Campaign: 11060960
Recall Date: Jan 6, 2018
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